That鈥檚 why innovation in technology, business processes, and how these come together will be key to better business results in 2024 and a sustainable future going forward. Retailers must learn how artificial intelligence (AI), cloud, robotics, the Internet of Things (IoT), virtual and augmented reality, and other tools can assist in strengthening customer loyalty and trust. Because, after all, the primary goal of retailers is to create memorable, repeatable shopping experiences that will satisfy and even delight consumers.

At 麻豆原创, we鈥檙e seeing enterprises pursue that goal every day, using the power of AI-driven business solutions to create strong, lifelong relationships with customers. Whether you鈥檙e designing personalized shopping experiences, improving demand planning, minimizing the cost of returns, or addressing other challenges, 麻豆原创 solutions can help you transform your approach.

Throughout 2023, 麻豆原创 enabled retail and consumer-packaged goods (CPG) leaders to overcome today鈥檚 biggest obstacles 鈥� and position them for a brighter tomorrow. This includes partnerships and success stories with leading brands like Leanin鈥� Tree, , Cangshan Cutlery, HP, , , , , , and .

More specifically, 麻豆原创 has worked with global leaders to help them drive meaningful customer experiences, adopt more sustainable practices, and set their organizations up for great efficiency and innovation.

• : As one of the world鈥檚 leading fashion retailers, the ALDO Group is using 麻豆原创 to help improve customer loyalty and better deliver on consumer expectations. Specifically, the ALDO Group is using 麻豆原创 Commerce Cloud to help improve the customer experience 鈥� from personalizing product selection to building a seamless checkout experience 鈥� and 麻豆原创 Emarsys Customer Engagement, which is helping to increase customer loyalty and retention.
• : Schwarz IT is the technology partner and central service provider for the Schwarz Group, one of the leading retail groups around the world. Kaufland, a company of Schwarz Group, operates grocery stores in Europe, offering a wide selection of high-quality foods and everyday items at the best price. Customer satisfaction, sustainable action, and the reduction of food waste play important roles for Kaufland. To further improve demand and replenishment planning, Schwarz IT and Kaufland decided together to implement an innovative, self-learning solution with artificial intelligence capabilities.
• Swarovski: As one of the world鈥檚 premier jewelry and accessories brands, offering high-quality experiences that draw on its long heritage in luxury is key for Swarovski. In the latest step of its 40-year partnership with 麻豆原创, Swarovski will be leveraging RISE with 麻豆原创 and 麻豆原创 Commerce Cloud, among other solutions. Taken together, 麻豆原创 can help Swarovski further customer loyalty as well as create unique customer experiences, all while having a future-proof digital core with the flexibility and security to support continuous innovation.
• : 贬耻苍办别尘枚濒濒别谤, Europe鈥檚 fastest growing lingerie brand, will be using 麻豆原创 to further offer customers personalized experiences and help keep up with the strong demand for its products. Moving to 麻豆原创 S/4HANA Cloud Public Edition marks the first major step for 贬耻苍办别尘枚濒濒别谤 in its digital transformation journey. Through its future implementation of 麻豆原创 S/4HANA for fashion and vertical business, a version of 麻豆原创 S/4HANA optimized for the fashion industry, 贬耻苍办别尘枚濒濒别谤 can manage its business from design to wholesale and retail all on one platform. This helps 贬耻苍办别尘枚濒濒别谤 deliver collections faster on all channels, optimize inventory and cost, and increase margins.
• Chow Tai Fook: Chow Tai Fook Jewellery Group (Chow Tai Fook), the renowned jewelry retailer headquartered in Hong Kong that has an extensive retail network in China, Japan, Korea, Southeast Asia, the U.S., and Canada, has adopted 麻豆原创 SuccessFactors solutions to help accelerate its human resources digital transformation. Leveraging 麻豆原创 SuccessFactors Employee Central and 麻豆原创 SuccessFactors Recruiting, Chow Tai Fook is aiming to streamline core HR processes, optimize recruitment, and enhance employee experience and the productivity of its workforce, thereby driving sustainable business growth and an ability to meet future development needs.
• : Blue Diamond Growers is a grower-owned cooperative representing approximately 3,000 of California鈥檚 almond growers. It is also the world鈥檚 leading almond marketer and processor. Through its use of 麻豆原创, including, among other solutions, 麻豆原创 S/4HANA and 麻豆原创 Integrated Business Planning for Supply Chain, Blue Diamond has been able to improve its supply chain, on-time delivery rate, inventory management, and demand forecasting. Taken together, it allows this century-old agricultural cooperative and global consumer-packaged goods company to provide the best value and experience to its growers and customers.
• : For almost two decades, e.l.f. Beauty has been producing premium quality cosmetics and skin care that鈥檚 clean, cruelty free, vegan, and Fair Trade Certified at an extraordinary value. To modernize its backend and help meet customer demand, e.l.f. will be using 麻豆原创. Through solutions such as RISE with 麻豆原创, 麻豆原创 Analytics Cloud, and 麻豆原创 Integrated Business Planning for Supply Chain, not only does e.l.f. expect to improve demand forecasting but also further enhance its customer experience.

Success in retail requires clarity and conviction around business planning and digital adoption. Businesses can grow intelligently and take control of their future, bringing together rich enterprise data and AI-embedded applications to empower everyone in the organization.

to see what advancements we have planned for enterprises this year and learn how our retail-focused solutions can unlock the power of AI for your business. with us today.

Matt Laukaitis is EVP and Global GM for 麻豆原创 Consumer Industries.

As the NHL continues to grow, the League continues to prioritize technology adoption to help advance the game and provide more engagement opportunities for fans.

Chris Foster, NHL vice president of Digital Business Development, explains: 鈥淎s our relationship with 麻豆原创 grows and technology advances, we pivot quickly to meet new demands and address our challenges with intuitive technology through 麻豆原创 Preferred Success services.鈥�

Unlocking the Power of Data with Partnership

The NHL is a rich tapestry of unforgettable moments, legendary players, and enduring passion that has captured the hearts of fans worldwide. To inspire and keep generations of new fans entertained and engaged, the League understands the importance of continuously innovating the experience in the arena and through its national broadcast partners.

鈥淥ur digital transformation efforts are not only boosting fan engagement across NHL platforms, but also increasing parity among our 32 clubs,鈥� Foster says. 鈥淲e are looking at data differently, ensuring it reaches the right people 鈥� our fans, players, coaches, and clubs.鈥�

This mindset on finding opportunity in data launched a series of innovations focused on enhancing the game and improving venue sustainability. With 麻豆原创 Preferred Success, to implement a platform that jump-started its ability to build and expand use cases over time to help meet changing business dynamics and objectives.

鈥溌槎乖� Preferred Success is instrumental in making all this work,鈥� Foster underscores. 鈥淎ccess to personalized, prescriptive recommendations from subject-matter experts and quality reviews enables us to create a customized and personalized solution.鈥�

Connecting Fans with Their Favorite Clubs

The first project the NHL delivered in collaboration with 麻豆原创 was transforming 鈥� creating a definitive destination for hockey analytics. Last season alone, more than 100 million data-hungry NHL fans engaged with the site’s intuitive dashboards and filters to analyze the performance of their favorite clubs and players and compare them to past NHL legends.

鈥淲e saw the potential to create a one-stop shop that uses stats to better connect our audiences with their favorite players and teams, understand the strategy of the game, and see trends more broadly across the League,鈥� Foster shares.

Working with 麻豆原创 Preferred Success, the NHL tapped into a database that has evolved into to help store and manage data points like never before. The effort digitalized more than 100 years of historical hockey data and introduced new and enhanced statistics in a way that enthusiasts can find visually appealing.

Foster adds: 鈥淭here are also unlimited storytelling opportunities as we provide our fans with a personalized and interactive experience.鈥�

Elevating Plays with Data Intelligence

Following the digitalization of its stats, the NHL co-developed one of the most significant technologies resulting from its partnership with 麻豆原创 Preferred Success 鈥� the , which runs on the League鈥檚 iPads. 麻豆原创 HANA Cloud again serves an integral role as the processing power that helps translate all in-game hockey data from the arena and the NHL’s system to the mobile app.

鈥淎s the fastest game on ice, there are millions of data points to be collected and analyzed every second across our 32 clubs,鈥� Foster says. 鈥淲e knew we needed to deliver a tool that could serve every club with very different expectations, different coaching staff structures, and different responsibilities.鈥�

Equipped with the advisory checks introducing development and administration readiness, capability advisory, and design discovery that 麻豆原创 Preferred Success offers, the NHL increased developer productivity for the mobile app development. Making real-time, customizable player statistics and data visualizations accessible during the game allows coaching staffs to adjust in-game tactics and achieve new levels of individual player and club performance.

For example, the data tiering functionality of the 麻豆原创-NHL Coaching Insights mobile app on the League鈥檚 iPads differentiates between in-game and past seasons’ NHL EDGE Puck and Player Tracking data. In-game data is analyzed in real time with the quick in-memory processing of 麻豆原创 HANA Cloud, processing puck and player position coordinates every 30 milliseconds. Meanwhile, gigabytes of NHL EDGE Puck and Player Tracking data are archived instantly, stored cost-effectively and securely, and reactivated readily and swiftly for further analysis.

Throughout this use case, 麻豆原创 Preferred Success helped the NHL better understand the stability of the system to reduce data duplication and storage while still providing a powerful processing engine that brings accurate data to the user rapidly. The services also helped deliver security and connectivity reviews and performance optimizations to help ensure the NHL coaching staffs have the best possible experience. In fact, with visualizations made possible by the solution, the League can review each clubs鈥� app usage to improve the app further and tailor it to their evolving needs.

Going Green with NHL Venue Metrics

In addition to elevating the fan experience and enhancing the game on the ice, the NHL is also working to reduce its ecological impact while preserving the sport’s roots for future generations. The League developed to collect, process, and report energy and water consumption, waste generation, and recycling frequency across NHL clubs and arenas 鈥� which plays a key position in its NHL Green platform.

The end-to-end, cloud-based application is the NHL’s latest and extended use of 麻豆原创 Business Technology Platform (麻豆原创 BTP), delivered through the prescriptive guidance of 麻豆原创 Preferred Success. Data is processed through 麻豆原创 HANA Cloud and visualized with 麻豆原创 Analytics Cloud, helping give venues the insights to embed sustainability best practices into their business operations wherever possible.

鈥淭he development of NHL Venue Metrics enables us to define new sustainability goals and standards as a League,鈥� Foster remarks.

Building a Future of Game-Changing Outcomes

A critical lesson the NHL learned throughout its experience with 麻豆原创 Preferred Success is the value of expert guidance and support 鈥� fast-paced innovation enabled through skillful teamwork. Each step in the League’s innovation journey progresses with best practices, targeted learning, in-depth release guidance, and prioritized incident handling 鈥� all aimed at evolving and improving the overall growth of the game.

鈥淲e certainly have clear goals and specific objectives for the future of the NHL. But it’s equally important to have in-depth expertise to ensure business solutions are doing all they can to help us reach our vision. It takes experience in seeing what others have done, what’s worked well, and what you should avoid,鈥� Foster reflects.

By working with 麻豆原创 Preferred Success, the NHL gained a trusted partner that helps it map out and provide prescriptive advice on configuration steps, modeling, performance testing, and more. All this work culminates in a smooth rollout and adoption experience across NHL club coaching staffs.

Foster concludes: 鈥淥ur collaboration has allowed us to continue to evolve and deliver additional stable and reliable applications that increase productivity, improve efficiency, and reduce costs.鈥�

To learn more about the value of 麻豆原创 Preferred Success and how the NHL is innovating, look at the following resources:

Amit Lodhe is global solution owner of 麻豆原创 Preferred Success for 麻豆原创 BTP at 麻豆原创.

Top image courtesy of the NHL

The current extraordinary circumstances and the uncertain outlook ahead are underlining the imperative to leverage the full power of integrated solutions designed to help businesses operate in the 鈥渘ew now.鈥�

Only enterprises that leverage these solutions will survive and thrive in fast-changing environments, react rapidly to new realities, and make bold decisions with insight-based confidence and integrity.

麻豆原创’s Business Technology Platform is a portfolio of integrated solutions that accelerate the transformation of data into business value. It includes database and data management, application development, integration, and analytics technologies that extend from premise to cloud.

This platform forms the foundation of a flexible enterprise strategy. In conjunction with 麻豆原创 and other applications, it provides the critical capabilities that drive resilience to the present turbulent conditions and powers agile innovation for the unpredictable environment ahead.

In response to customers鈥� needs at this time, we have designed three solution packages to help enterprises leverage the power of the Business Technology Platform and achieve the three core competencies of a modern and flexible enterprise: engagement, insight, and automation.

Engagement

Like many enterprises around the globe, 麻豆原创 has had to pivot to home working. We currently have 95 percent of our 100,000 people working at home, doing a brilliant job of keeping our 440,000 customers鈥� businesses running smoothly. They are able to do this not just because of our technology, but because they are committed to helping customers succeed.

One of the ways to maintain employee engagement at a time like this is to communicate well with people. Organizations need to show empathy to people鈥檚 situations and keep them well informed. Giving employees access to information on a self-service basis and personalized experience leaves them feeling confident to do their job.

Our is an employee communication app created using technology from 麻豆原创 and Qualtrics to provide employees with accurate real-time facts on COVID-19 as well as guidance on how to cope with the pandemic. The application enables users to collate information from trustworthy sources like the World Health Organization and combine it with specific country data, local government guidance, and their own company policies.

Users can input data about their personal situation to be guided to relevant advice. A conversational artificial intelligence (AI) chatbot makes access to the information intuitive and natural. Analytics allow the enterprise to monitor employee sentiment and manage engagement.

Zuellig Pharma got up and running with the app in just two weeks and are using it to provide essential information to their global workforce 24/7, helping them stay safe and productive.

Insight

The next core competence enterprises need is the ability to bring intelligent insight together for rapid response and forward planning. There are two building blocks of this capability: platform and apps.

There is no way an organization can react adequately to fast change if it has a bunch of loosely coupled line-of-business solutions built on different data models. The way to become an agile enterprise is to use modular apps on top of a global platform.

Cloud apps from 麻豆原创 adopt a single data model to power integrated business processes without the need for expensive third-party integration, and APIs enable partners to connect to non-麻豆原创 applications across hybrid landscapes. This is how an enterprise gets the real-time 360-degree insight it needs to make the right decisions.

One group for whom this is particularly challenging at present is retailers, which are currently struggling to reconfigure their business operations for a post-pandemic consumer paradigm.

This particular package uses the solutions within the Business Technology Platform along with a pre-packaged retail industry dashboard to help retailers harness all relevant information for insight-driven decision-making. It offers them a holistic view of their businesses and allows them to model the impact of further changes in operational constraints, supply chains, and consumer behaviour. Likewise, the solutions can be implemented for other businesses such as banks, real estate firms, and hospitality that are restructuring operations for business continuity.

In an even more critical use case, Parkland Hospital is using 麻豆原创 Analytics Cloud powered by 麻豆原创 HANA to provide true situational awareness to its ER department, giving real-time insight into patient volumes, bed utilization, and pod assignment.

Automation

Innovations with AI will soon be powering the automation of 60 percent of enterprise operational processes. Huge parts of the value chain can already be managed remotely, mitigating the impact of lockdowns.

AI is increasing the intelligence of operational processes by providing alerts and recommendations. One example is flagging up shortcomings in supply chains to COOs, or helping CFOs tweak their tactics in the light of real-time market insight.

Across all industries, AI-powered automation is freeing employees from low-value, repetitive tasks, empowering them to apply their skills to more interesting, higher-value work. Machine learning is helping organizations identify new trends in data so they can adapt and automate their business processes for maximum impact.

from 麻豆原创 can help to automate, enhance, and adapt business processes to changing demand. 麻豆原创 Intelligent Robotic Process Automation, 麻豆原创 Intelligent Business Process Management, and 麻豆原创 Conversational AI services together put digital process automation to work, freeing people to create innovative responses to these challenging times.

One public sector customer is using an intelligent bot from 麻豆原创 to process short-term allowance requests, which surged from 10,000 to 30,000 due to COVID-19. As a result, the company is processing cases 20-times faster than before. The solution has cut manual effort by up to 90 percent and it paid for itself within a month.

Success Together

麻豆原创鈥檚 Business Technology Platform is empowering organizations in all industries across the globe to reinvent themselves as flexible enterprises.

As Susan Ferrier, group executive for People and Culture at National Australia Bank, one of our customers, : 鈥淲e鈥檝e seen this whole crisis unfold across our complete footprint around the world and it鈥檚 really been a time for reinvention 鈥� of the way we work, the way we connect, and of how our business model works. We got 85 percent of our workforce working at home in two weeks and we鈥檝e had to stand up a new way of communicating with employees. We鈥檙e pushing the situation as an opportunity to upskill and reskill through digital learning, especially using the skills inventory that sits in [麻豆原创] SuccessFactors.鈥�

This is a powerful example of how enterprises using the Business Technology Platform can turn the world鈥檚 biggest challenges into our most significant opportunities.

Right now, we鈥檙e offering solution packages that help you leverage the power of 麻豆原创鈥檚 Business Technology Platform. Learn more about .

Irfan Khan is president of 麻豆原创 Platform & Technology.