What has propelled their progress? Innovation. And Â鶹ԭ´´ is proud to have been their copilot in their digital transformation. At the recent Â鶹ԭ´´ NOW event in Mumbai, Manish Chandegara, CIO of Simpolo Ceramics, told DQ Channels, “We implemented Â鶹ԭ´´ in 2016, integrating it into our manufacturing, sales, and finance operations. As we embark on an expansion phase with a planned investment of ₹1,000 crore, we are implementing Â鶹ԭ´´ CX to enhance our customer experience further and plan to implement Â鶹ԭ´´ CS as well.”

The Â鶹ԭ´´ CX module is pivotal in Simpolo’s expansion strategy, revolutionizing customer engagement by providing end-to-end integrations for both B2B and B2C models.

Â鶹ԭ´´’s robust ERP system has greatly benefited Simpolo’s diverse product range. All stakeholder interactions are available on their Â鶹ԭ´´ platforms, ensuring smooth operations and maintaining their market leadership.

The cloud-based Â鶹ԭ´´ CX platform empowers businesses like Simpolo to adapt to market changes swiftly. The recent integration of their Dealer Management Systems (DMS) into the CX platform exemplifies this, allowing comprehensive recording and access to dealer journeys.

As Simpolo continues to evolve, Â鶹ԭ´´ looks forward to further supporting its growth with innovative solutions.

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