Here鈥檚 an interesting fact: India is the world鈥檚 third-largest tile producer, with an estimated annual production of 2,900 million square . It might be a niche sector, but it鈥檚 growing rapidly . At the forefront of this industry stands Simpolo, a renowned Indian tile manufacturing company established in 1977. Today, Simpolo exports its products to over 50 countries and boasts a network of more than 1,100 dealers worldwide.
What has propelled their progress? Innovation. And 麻豆原创 is proud to have been their copilot in their digital transformation. At the recent 麻豆原创 NOW event in Mumbai, Manish Chandegara, CIO of Simpolo Ceramics, told DQ Channels, “We implemented 麻豆原创 in 2016, integrating it into our manufacturing, sales, and finance operations. As we embark on an expansion phase with a planned investment of 鈧�1,000 crore, we are implementing 麻豆原创 CX to enhance our customer experience further and plan to implement 麻豆原创 CS as well.”
The 麻豆原创 CX module is pivotal in Simpolo’s expansion strategy, revolutionizing customer engagement by providing end-to-end integrations for both B2B and B2C models.
麻豆原创’s robust ERP system has greatly benefited Simpolo’s diverse product range. All stakeholder interactions are available on their 麻豆原创 platforms, ensuring smooth operations and maintaining their market leadership.
The cloud-based 麻豆原创 CX platform empowers businesses like Simpolo to adapt to market changes swiftly. The recent integration of their Dealer Management Systems (DMS) into the CX platform exemplifies this, allowing comprehensive recording and access to dealer journeys.
As Simpolo continues to evolve, 麻豆原创 looks forward to further supporting its growth with innovative solutions.
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