Organizations today face growing pressure to navigate labor shortages, evolving employee expectations, changing skills requirements, and increasing operational complexity. As these challenges converge—across factory floors, service centers, project teams, and global operations—workforce management is becoming more than an operational necessity.ÌýIt’sÌýbecoming a strategic foundation for workforce transformation. Gartner predicts that by 2030, 70% of organizations will adoptÌýAI-enabled workforce management technology to decrease managers’ administrative workload by an average of four to six hours per week, optimize operations, and enhance employeeÌýexperience.
That’s why we’re proud that Âé¶¹Ô´´ has been recognized as a Leader in the inaugural Gartner® Magic Quadrant™ for Workforce Management Technology.
We believe this recognition reflects Âé¶¹Ô´´’s commitment to helping organizations connect workforce operations, workforce intelligence, and business outcomes through a unified human capital management (HCM) platform.Ìý

Workforce management in the era of Autonomous HCMÌý
As organizations prepare for the next era of work, leaders need more than scheduling tools and time systems.ÌýThey need a connected understanding of their workforce.Ìý
Who is available? What skills are needed? Where are emerging labor gaps? How can workforce decisions better support business priorities?Ìý
These questions sit at the intersection of workforce management and workforce strategy.Ìý
That’sÌýwhy workforce management playsÌýan important roleÌýin Âé¶¹Ô´´’s vision forÌý.ÌýAtÌýits core, Autonomous HCM is about helping organizations move more quickly from workforce insight to action.
Workforce management plays a critical role in that vision by providing the operational data and workforce visibility needed to make more informed decisions.
By bringing workforce management together with core HR, payroll, talent management, and workforce planning, Âé¶¹Ô´´ SuccessFactors solutions help organizations gain a more connected view of their workforce, streamline operations, and make more informed workforce decisions.
Advancing workforce management
Âé¶¹Ô´´ continues to invest in capabilities that help organizations connect scheduling, absence management, time and attendance, workforce planning, and workforce decision-making. Recent innovations include the general availability of , helping manufacturing and production organizations align labor demand, workforce availability, employee skills, and compliance requirements within a more connected scheduling experience.
We also recently introduced a new , which helps employees and managers complete common workforce management tasks—like automatically pre-filling time sheets, validating entries against compliance requirements in real time, and answering policy questions—cutting employee time sheet completion effort by up to 40% and HR service tickets by up to 20%.
For professional services organizations, this focus on streamlining time extends further. The new consolidated timesheet experience across Âé¶¹Ô´´ S/4HANA Cloud Public Edition and Âé¶¹Ô´´ SuccessFactors Time Tracking helps unify project time and HR attendance in a single flow from resource planning to revenue recognition.
From frontline workers on the production floor to project professionals, these capabilities reflect Âé¶¹Ô´´’s commitment to industry-specific depth in workforce management.
Beyond workforce operations, Âé¶¹Ô´´ recently introduced new workforce planning capabilities within , helping leaders connect workforce decisions directly to HR, business, and financial priorities through a unified planning foundation.
In addition, AI-enabled organizational modeling capabilities can support scenario planning and impact analysis, enabling business and HR leaders to evaluate organizational changes and workforce decisions before they are implemented.
Together, these innovations help organizations connect workforce operations, workforce planning, and workforce decisions in new ways, supporting Âé¶¹Ô´´’s broader vision for Autonomous HCM.
Delivering meaningful outcomes
Organizations acrossÌýmore thanÌý126Ìýcountries and 29Ìýindustries are using Âé¶¹Ô´´ SuccessFactors workforce management solutions to help improve workforce visibility, streamline time and scheduling processes, strengthen compliance, and create better experiences for employees and managers.Ìý
deployed Âé¶¹Ô´´ SuccessFactors Time Tracking to comply with new labor regulations requiring detailed workforce scheduling and time management. The organization achieved 99% clock-in and clock-out compliance, reduced neglected clock-outs by 44%, and decreased data-uploading errors by 25%, helping improve workforce visibility, compliance, and operational efficiency.
implemented Âé¶¹Ô´´ SuccessFactors Time Tracking, Âé¶¹Ô´´ SuccessFactors Employee Central, and payroll solutions to support a global workforce of 10,000 employees. By automating time management, overtime calculations, and payroll processes, the company achieved 40% operational savings, improved compliance, and delivered greater flexibility across HR and workforce operations.
These examples illustrate how workforce management is becoming a strategic capability that helps organizations connect workforce operations with broader business priorities.
Looking aheadÌý
We believe our recognition as a LeaderÌýinÌýthe Gartner® Magic Quadrant™ for Workforce Management Technology reflects Âé¶¹Ô´´’s continued investment in helping organizations build more connected, agile, and resilient workforces—and the trust of our customers, partners, and teams whose collaboration and innovation help shape what’s next.Ìý
With many organizations actively reviewing their workforce management technology,Ìýthere’sÌýnever been a better time to see what Âé¶¹Ô´´ can offer.Ìý
Discover why Âé¶¹Ô´´ is recognized as a Leader in and learn more about .
Gartner, Magic Quadrant for Workforce Management (WFM) Technology, ByÌý,Ìý,Ìý,Ìý, 14 September 2026
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are trademarks of Gartner, Inc., and/or its affiliates.


