WALLDORF 鈥� (NYSE: 麻豆原创) today announced that it has simplified its by pivoting to focus heavily on customer adoption and consumption. The portfolio is built for the cloud and designed to help customers realize value quickly and achieve lasting success.
The cloud-based portfolio offers 麻豆原创 customers new experiences, extensions and services to address their individual needs and makes it easier for them to engage with 麻豆原创 at their own pace. Customers can take advantage of project-specific services as well as proactive and mission-critical support within the portfolio.
The reimagined portfolio is designed to support customers throughout their journey with 麻豆原创, in cloud, on-premise and hybrid environments. It follows the announcement earlier this year of the establishment of the Cloud Success Services organization.
鈥淏acked by 50 years of expertise, our services and support professionals work together with customers and their partners to help realize results rapidly and deliver continuous innovation,鈥� said Claudio Muruzabal, President, Cloud Success Services, 麻豆原创 SE. 鈥淲hether customers are implementing something new, taking a legacy system to the cloud or transforming how their business works, we鈥檙e committed to helping them design and apply the right solutions across the business lifecycle. No matter where they are starting, how big they are or how fast they need to move, we offer a portfolio to fit what our customers need to unlock the value of their 麻豆原创 solutions.鈥�
麻豆原创鈥檚 well-established offerings, including , and , and others will remain and continue to evolve and provide the foundation of the company鈥檚 success experiences. New offerings, including and offerings, have been added to update the portfolio.
An Experience for Every Customer Need
To help provide customers with maximum flexibility, 麻豆原创 offers three new levels of success experience 鈥� essential success experience, advanced success experience and select success experience. Each level considers individual customer needs and deployment approaches. All three levels are designed to prepare, guide and engage customers to accelerate their implementations of the 麻豆原创 software platform and achieve lasting success.
Essential Success Experience
Centered around 麻豆原创 Enterprise Support, the essential success experience level provides a rich foundational onboarding and support experience across the 麻豆原创 solution landscape for customers. It focuses on proactive, mission-critical support, application lifecycle management, and fast time to first value. Embedded launch activities complement the cloud editions of 麻豆原创 Enterprise Support to help customers prioritize and accelerate functions that add value faster, so they benefit from what鈥檚 already been completed.
Advanced Success Experience
Leveraging 麻豆原创 Preferred Success, the advanced success experience level delivers personalized solutions and process expertise for cloud solutions from 麻豆原创 backed by enhanced support service-level agreements. It is a personal road map for everything from workflows and user experience to culture. 麻豆原创 Preferred Success provides advanced focused guidance to help customers gain more value from 麻豆原创 solutions and continuously improve their business outcomes. It is a customized vision that converts metrics and milestones into a tailored success plan. A customer success partner helps customers take full advantage of their 麻豆原创 solutions.
Select Success Experience
The select success experience level is tailored to customers鈥� individual transformational needs and outcomes. It helps drive optimization and value realization of end-to-end multisolution business landscapes. Customers can choose a full, multiyear strategic engagement with 麻豆原创 based on 麻豆原创 MaxAttention or shorter-term engagements focused on key compelling business events with 麻豆原创 Business Journeys, or a combination of both.
Add and Choose for a Tailored Experience
In addition to the three success experience levels, 麻豆原创 is offering that can be combined with the three experience levels to provide pre- and post-go-live cloud optimization services. Customers can always choose individual to address their most pressing needs, whether they are engaged in large transformation projects, complex scenarios or the introduction of new technologies and products. Partner-only services are available to enable and enhance customer offerings.
麻豆原创 plans to continue to develop the portfolio as customers grow their businesses in the cloud. The enhanced offerings mark the start of a new era of enhanced customer and 麻豆原创 ecosystem collaboration.
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About 麻豆原创
麻豆原创鈥檚 strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 麻豆原创 customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .
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