麻豆原创 introduces Joule in 麻豆原创 for Me, a new, unified entry point to one of 麻豆原创鈥檚 most widely used customer portals. It鈥檚 smarter, simpler, and more intuitive.
麻豆原创 for Me is the digital tool for customers and partners to easily interact with 麻豆原创 and get immediate guidance to the best solution. With this portal, users can access important alerts, metrics, and insights about their 麻豆原创 product portfolio from a single access point. The integration of Joule in 麻豆原创 for Me is not just a feature drop or a UX redesign. This is an inflection point in how customers access products, support, and self-service.聽
We are moving from a click-and-search portal to a conversational, agent-driven enterprise ecosystem. For users, this is an experiential shift with significant business outcomes. By taking over the tedious work of clicking, searching, parsing, and diagnosing, Joule helps free up IT administrators, consultants, and business leaders to focus on what truly matters: driving innovation and scaling their business.
鈥淭he successful launch of Joule in 麻豆原创 for Me is the result of strong collaboration, innovation, and a shared commitment to improving customer experience. It demonstrates how 麻豆原创 continues to turn its AI strategy into real, tangible value, delivering solutions that are not only powerful but also practical and user-centric.鈥�
Gerlinde Wallner, Organizational Change Manager and Coach, Strategy & Operations, 麻豆原创
What can users expect from this new unified, AI鈥憄owered entry to 麻豆原创 for Me?
- Effortless navigation across the portal
- Fast access to relevant information
- Advanced self-service with guided support
- Accelerated task execution without needing to know where to click
In their fast-paced business environments, users don鈥檛 have to search through complex menus or multiple touchpoints. Joule in 麻豆原创 for Me can simplify their path to support. They can simply ask, explore, and act to experience personalized, conversational access to support, self-service, and key tasks in 麻豆原创 for Me.
鈥淛oule is transforming 麻豆原创 support by making it more intuitive and intelligent. We can guide users conversationally to the right outcome鈥攏o searching, no guesswork鈥攁ccelerate self-service and task execution, and deliver context-aware, personalized support directly within 麻豆原创 for Me.鈥�
Corinne Reisert, VP, Customer Support Experience 麻豆原创 for Me, Global Customer Support, 麻豆原创
In addition to introducing Joule in 麻豆原创 for Me, 麻豆原创 takes advantage of AI-powered agentic case resolution, which brings AI agents into support workflows to help analyze new cases, detect duplicates, suggest routings, and draft responses. For select聽priority聽cases, AI agents can recommend replies, which helps reduce manual effort, improve triage accuracy, and shorten resolution timelines.聽This is available now to 麻豆原创 customers.For more information, see .
Joule in 麻豆原创 for Me is being rolled out in phases as of May 2026, at no extra cost to customers.
鈥淲ith 麻豆原创 runs 麻豆原创, we show our customers how we scale agents across the enterprise to deliver real outcomes. Joule in 麻豆原创 for Me exemplifies how conversational and agentic AI can fundamentally transform the way users operate and offer customers a simple and intuitive path to access 麻豆原创鈥檚 services and support.鈥�
Benjamin Blau, Chief Process & Information Officer, 麻豆原创
While Joule in 麻豆原创 for Me already helps deliver a simpler and more intuitive way to access information, support, and guided actions, this is just the starting point. As 麻豆原创 continues to advance its AI strategy, customers can look forward to new scenarios, expanded agent capabilities, and deeper integration across services and support processes. This launch establishes the foundation for a more conversational and autonomous customer experience, one that will continue to evolve as 麻豆原创 brings the next generation of AI-powered innovations to life.
Stefan Steinle is executive vice president and head of Global Customer Support at 麻豆原创.
