To help remove language barriers, 麻豆原创 is launching a new automatic machine translation feature for in the 麻豆原创 ONE Support Launchpad. Customers can get fast machine-generated translations in their preferred language at the click of a button 鈥� and at no additional cost.
Now, in addition to Portuguese (Brazilian) and Simplified Chinese, machine translations for Spanish and German have been added. 麻豆原创 will continue to work closely with our customers to consider additional languages based on demand.
When starting an Expert Chat session to receive , customers have now the option to turn on automatic translations in the chat sessions. If they agree to use, their chat conversation with the 麻豆原创 expert will be automatically translated based on the selected language. Automatic translation can be turned off by typing 鈥渢ranslation off鈥� and turned on again by typing 鈥渢ranslation on鈥� in the 鈥渞eply field鈥� during the session. After an Expert Chat session, the chat transcript will be automatically saved. Both the original text and the translated text will be added into the incident. Automatic translation for Expert Chat is only available when the Expert Chat session is started through the , embedded in the incident creation form. Learn .
Automatic Translation for Communication with the 麻豆原创 Engineer within Incidents
Within an existing incident, customers can now use an automatic machine translation feature to translate the last reply of their communication with the 麻豆原创 engineer. To use it, they can simply go to their incident in the “Last Communication” section under “Details” and click the Translate button, then choose their preferred language out of the 10 available languages: English, German, Korean, Brazilian Portuguese, Spanish, Simplified Chinese, Japanese, French, Italian and Russian. More .
Automatic translation is a personalized self-service option especially designed to help customers who are not fluent in English fully understand the content. They can interact with 麻豆原创 Support without language barriers in their preferred language. The feature automatic translation is generated by 麻豆原创 Translation Hub, which is specially designed to recognize 麻豆原创 documentation and terminology. This helps customers get the right 麻豆原创 technical information, in the right context for their business.
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