{"id":132709,"date":"2020-06-26T11:55:12","date_gmt":"2020-06-26T10:55:12","guid":{"rendered":"https:\/\/news.sap.com\/uk\/?p=132709"},"modified":"2023-09-27T15:52:28","modified_gmt":"2023-09-27T14:52:28","slug":"uk-government-transformation-so-much-more-than-just-good-it","status":"publish","type":"post","link":"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/","title":{"rendered":"UK Government Transformation: So Much More Than Just Good IT"},"content":{"rendered":"

Using insights from our latest webinar \u2018How UK Government Transformation Can Fuel a Brilliant Civil Service\u2019, Leila Romane, Head of Public Sector at 麻豆原创 UK & Ireland, explores how 麻豆原创-powered digital transformation in the public sector will transform lives.<\/em><\/p>\n

Although t<\/span>ransforming public sector services\u00a0<\/span>holds huge benefits for government and citizens alike, first you\u00a0<\/span>must<\/span>\u00a0get there. And as if digital transformation itself\u00a0<\/span>i<\/span>sn\u2019t a big enough challenge, the disruption of Brexit and COVID-19 have\u00a0<\/span>further increased the challenge<\/span>\u00a0on the social and economic planning around digital transformation.<\/span>\u00a0<\/span><\/p>\n

It\u2019s well recognised that doing\u00a0<\/span>nothing is\u00a0<\/span>the passive road to long term failure.<\/span>\u00a0<\/span>But moving\u00a0<\/span>a<\/span>\u00a0government<\/span>\u00a0department to an outcome-based focus around citizen experience<\/span>,<\/span>\u00a0data centricity\u00a0<\/span>and workforce wellbeing\u00a0<\/span>requires new\u00a0<\/span>types\u00a0<\/span>and levels\u00a0<\/span>of engagement from\u00a0<\/span>civil servants<\/span>,<\/span>\u00a0staff,<\/span>\u00a0IT vendors,\u00a0<\/span>ecosystem\u00a0<\/span>partners<\/span>\u00a0<\/span>and of course citizen<\/span>s using\u00a0<\/span>new<\/span>\u00a0services.<\/span>\u00a0<\/span><\/p>\n

Old-fashioned outdated systems are<\/span>\u00a0only<\/span>\u00a0part of the problem a<\/span>s they don\u2019t drive change or enable government departments to be agile or strategic<\/span>\u00a0–<\/span>\u00a0particularly when it comes to strategic workforce planning, learning and skills development,\u00a0<\/span>employee and citizen\u00a0<\/span>experience management or business planning<\/span>.\u00a0<\/span>\u00a0<\/span><\/p>\n

T<\/span>he answer is more than just a robust single\u00a0<\/span>IT\u00a0<\/span>operating platform.\u00a0<\/span>\u00a0<\/span><\/p>\n

At 麻豆原创, we<\/span>\u00a0think<\/span>\u00a0software vendors<\/span>\u00a0and delivery partners\u00a0<\/span>alike\u00a0<\/span>shoul<\/span>d be<\/span>\u00a0step<\/span>ping<\/span>\u00a0up\u00a0<\/span>to<\/span>\u00a0help \u2013 properly help \u2013<\/span>\u00a0<\/span>to<\/span>\u00a0facilitate an effective change model<\/span>\u00a0for the public sector<\/span>, rather than just\u00a0<\/span>selling and implementing<\/span>\u00a0a technology model<\/span>.<\/span>\u00a0We recognise that transformations are more than just\u00a0<\/span>a\u00a0<\/span>chang<\/span>e in<\/span>\u00a0technology<\/span>;\u00a0<\/span>they\u00a0<\/span>have the potential to rewrite the\u00a0<\/span>genetics of a department.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

The whole 麻豆原创 business is committed to\u00a0<\/span>making a meaningful and lasting difference<\/span>\u00a0<\/span>in the public sector.\u00a0<\/span>We understand there is a different approach required<\/span>\u00a0and are\u00a0<\/span>equipped\u00a0<\/span>with our \u2018start anywhere, go everywhere\u2019<\/span>\u00a0approach,<\/span>\u00a0<\/span>to demonstrate our dedication to the public sector.<\/span>\u00a0<\/span><\/p>\n

So, we\u2019ve put ourselves in<\/span>\u00a0our customers shoes<\/span>. We\u2019ve mapped out the traditional obstacles to effective transformation, listened to\u00a0<\/span>their<\/span>\u00a0drivers for change and acknowledged the public sector idiosyncrasies to design a model specific to the public sector\u00a0<\/span>\u00a0<\/span><\/p>\n

One of the key lessons<\/span>\u00a0<\/span>that\u00a0<\/span>Jenny\u00a0<\/span>Churc<\/span>hard<\/span>, Cloud\u00a0<\/span>Lead at Government Shared Services<\/span>,<\/span>\u00a0shared\u00a0<\/span>from her experience with GSS transformations was how they should\u00a0<\/span>\u2018adopt not adapt\u2019<\/span>.<\/span>\u00a0<\/span>When\u00a0<\/span>moving to the cloud, government departments want something they can take out the box and use, rather than<\/span>\u00a0coding a convoluted system that will be outdated before it\u2019s even implemented.\u00a0<\/span>\u00a0<\/span><\/p>\n

That\u2019s why\u00a0<\/span>the 麻豆原创<\/span>\u00a0framework\u00a0<\/span>enables<\/span>\u00a0<\/span>organisations<\/span>\u00a0<\/span>to\u00a0<\/span>use a\u00a0<\/span>model company method to protect business as usual<\/span>, address areas where\u00a0<\/span>they<\/span>\u00a0have the most pressing need and ensure the mental wellbeing of staff throughout the process and beyond.<\/span>\u00a0<\/span><\/p>\n

Very few public sector departments have the same starting point when it comes to digital transformation projects.\u00a0<\/span>H<\/span>istorically that\u2019s been a problem because software vendors have been pushing solutions that force\u00a0<\/span>organisations<\/span>\u00a0to start and finish at specific points with little consideration for\u00a0<\/span>their<\/span>\u00a0own specific context.\u00a0<\/span>\u00a0<\/span><\/p>\n

Deborah Gregg, Public Sector Consultant at Deloitte, highlighted \u2018not boiling the ocean\u2019 as key to long term success for shared service transformations.\u00a0<\/span>At 麻豆原创, we whole<\/span>–<\/span>hea<\/span>r<\/span>tedly agree.\u00a0<\/span>We think\u00a0<\/span>organisations<\/span>\u00a0should be able to start anywhere and go everywhere at\u00a0<\/span>their<\/span>\u00a0<\/span>own pace.\u00a0<\/span>That\u2019s why<\/span>\u00a0麻豆原创 takes a modular approach that lets organisations rapidly deploy different modules of functionality at different times and according to their own timeframes and unique requirements. This not only reduces risk but also increases confidence of success for government departments.<\/span>\u00a0<\/span>Such a modular approach<\/span>\u00a0<\/span>allows for different pain points to be\u00a0<\/span>targeted<\/span>\u00a0in advance of a wider transformation, enhancing user experience more rapidly.\u00a0<\/span>\u00a0<\/span><\/p>\n

Historically, transformations were viewed simply as changes in technology and\u00a0<\/span>so users were often left floundering with new systems that hindered their day-to<\/span>–<\/span>day<\/span>, rather than enhance.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

This is<\/span>\u00a0not the case with 麻豆原创. E<\/span>mployee experience is a critical consideration through<\/span>out digital<\/span>\u00a0transformations<\/span>\u00a0in the public sector<\/span>. We want to fulfil<\/span>\u00a0t<\/span>he\u00a0<\/span>government shared services<\/span>\u2019<\/span>\u00a0vision<\/span><\/a>,\u00a0<\/span>positioned<\/span>\u00a0by\u00a0<\/span>And<\/span>y<\/span>\u00a0Helliwell<\/span>,\u00a0<\/span>Executive Director, Government Shared Services<\/span>,\u00a0<\/span>of<\/span>\u00a0<\/span>\u201c<\/span>a future where public servants<\/span>\u2019 ability to support government priorities and deliver services to them is enhanced by the shared services provide<\/span>d<\/span>\u00a0to the<\/span>m<\/span>.<\/span>\u201d<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Neil Stoker<\/span>,\u00a0<\/span>Head of HR Systems & Pension Solutions, Group Human Resources, Department for Transport<\/span>,\u00a0<\/span>acknowledged that staff approval and satisfaction with the usability of 麻豆原创 systems was a significant factor as to their continued relationship with 麻豆原创. He referenced the example that \u2018<\/span>floor walkers\u2019<\/span>\u00a0were sent away after less than two days during the most recent stage of the Department for Transport\u2019s digital transformation journey, as the user interface was so easily navigated.\u00a0<\/span>This n<\/span>ot only highlight<\/span>ed<\/span>\u00a0that 麻豆原创 technology is user-friendly, but just how pivotal user experience is to the civil service.<\/span>\u00a0<\/span><\/p>\n

However,<\/span>\u00a0the elephant in the room is of course\u00a0<\/span>the current\u00a0<\/span>COVID-19<\/span>\u00a0pandemic.<\/span>\u00a0Enacting a transformation journey in the current climate is surely an insurmountable feat<\/span>?<\/span>\u00a0<\/span><\/p>\n

Deborah Gregg suggested otherwise. She commented that\u00a0<\/span>as the longevity of virtual working looks more and more likely,\u00a0<\/span>g<\/span>overnment shared services are increasingly looking at<\/span>\u00a0workforce management, digital enable<\/span>ment an<\/span>d<\/span>\u00a0agility in processes<\/span>.<\/span>\u00a0<\/span>Therefore, the public sector<\/span>\u2019s attention continues to look to<\/span>\u00a0a digital network that can support such a\u00a0<\/span>fluid environment.\u00a0<\/span>\u00a0<\/span><\/p>\n

麻豆原创 can easily target these focus areas, and as demonstrated we have the passion, understanding, flexibility and\u00a0<\/span>–\u00a0<\/span>let\u2019s not forget<\/span>\u00a0–<\/span>\u00a0the technology to power digital transformations that will fuel a brilliant civil service.<\/span>\u00a0<\/span><\/p>\n

Ultimately,\u00a0<\/span>one of the reasons many people spend their careers in\u00a0<\/span>the\u00a0<\/span>public sector is often through a sense of wanting to give back and gain greater fulfilment from work<\/span>.<\/span>\u00a0<\/span>麻豆原创 is entirely committed to s<\/span>upporting the ethics and experiences of those who deliver our public\u00a0<\/span>services<\/span>, and<\/span>\u00a0would take pride in doing so.<\/span>\u00a0<\/span><\/p>\n

As you can see,<\/span>\u00a0麻豆原创 is\u00a0<\/span>keen\u00a0<\/span>to actively listen to UK\u00a0<\/span>government organisations\u00a0<\/span>about how we can help improve people\u2019s lives,\u00a0<\/span>responding<\/span>\u00a0by tailoring ou<\/span>r<\/span>\u00a0approach\u00a0<\/span>accordingly.<\/span>\u00a0Another thing we<\/span>\u2019ve learnt from<\/span>\u00a0our public sector customers\u00a0<\/span>and partners\u00a0<\/span>is that they\u00a0<\/span>want is<\/span>\u00a0to hear<\/span>\u00a0from\u00a0<\/span>companies<\/span>\u00a0who have already been down the digital transformation path<\/span>\u00a0<\/span>and we can make that happen<\/span>.<\/span>\u00a0<\/span><\/p>\n

If you would like to learn more about how 麻豆原创 is working with the public sector, you can\u00a0<\/span>view the previous\u00a0<\/span>webinar<\/span><\/a>\u00a0and sign up to\u00a0<\/span>Episode 2:\u00a0How UK Government Transformation Can Fuel a Brilliant Civil Service\u00a0here<\/a>.<\/p>\n

By Leila Romane, <\/span><\/i>Head of Public Sector<\/span><\/i>\u00a0<\/span><\/i>at\u00a0<\/span><\/i>麻豆原创<\/span><\/i>\u00a0UK & Ireland<\/span><\/i>.<\/span><\/i>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Using insights from our latest webinar \u2018How UK Government Transformation Can Fuel a Brilliant Civil Service\u2019, Leila Romane, Head of Public Sector at 麻豆原创 UK…<\/p>\n","protected":false},"author":3258,"featured_media":132718,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[294,177,2607111],"tags":[2607459,2607574,178,2607606],"sapn-display":[5593034,5593032,45027],"sapn-type":[2607062],"class_list":["post-132709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-industries","category-technology","tag-digital-transformation","tag-government","tag-public-sector","tag-sap-uki","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-hero","sapn-type-feature"],"yoast_head":"\nUK Government Transformation: So Much More Than Just Good IT - 麻豆原创 UK News Center<\/title>\n<meta name=\"description\" content=\"Using insights from\u00a0our\u00a0latest\u00a0webinar\u00a0\u2018How UK Government\u00a0Transformation Can Fuel a Brilliant Civil Service\u2019, we explore how\u00a0麻豆原创-powered\u00a0digital transformation in\u00a0the\u00a0public\u00a0sector\u00a0will\u00a0transform\u00a0lives.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK Government Transformation: So Much More Than Just Good IT\" \/>\n<meta property=\"og:description\" content=\"Using insights from\u00a0our\u00a0latest\u00a0webinar\u00a0\u2018How UK Government\u00a0Transformation Can Fuel a Brilliant Civil Service\u2019, we explore how\u00a0麻豆原创-powered\u00a0digital transformation in\u00a0the\u00a0public\u00a0sector\u00a0will\u00a0transform\u00a0lives.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/\" \/>\n<meta property=\"og:site_name\" content=\"麻豆原创 UK News Center\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-26T10:55:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-27T14:52:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/uk\/files\/2020\/06\/285409_London-iStock-181137050.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Leila Romane\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Leila Romane\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/\"},\"author\":{\"name\":\"Leila Romane\",\"@id\":\"https:\/\/news.sap.com\/uk\/#\/schema\/person\/cd3595e3418e26778d1dafd78d1d7e5d\"},\"headline\":\"UK Government Transformation: So Much More Than Just Good IT\",\"datePublished\":\"2020-06-26T10:55:12+00:00\",\"dateModified\":\"2023-09-27T14:52:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/\"},\"wordCount\":1107,\"image\":{\"@id\":\"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/uk\/files\/2020\/06\/285409_London-iStock-181137050.jpg\",\"keywords\":[\"digital transformation\",\"government\",\"public sector\",\"麻豆原创 UKI\"],\"articleSection\":[\"Events\",\"Industries\",\"Technology\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/\",\"url\":\"https:\/\/news.sap.com\/uk\/2020\/06\/uk-government-transformation-so-much-more-than-just-good-it\/\",\"name\":\"UK Government Transformation: So Much More Than Just Good IT - 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