麻豆原创 partners have always played a critical role in helping businesses unlock the value of cloud solutions. However, technical expertise alone isn’t enough. Projects face increasing scrutiny, high customer expectations, and constantly evolving business goals. To stay ahead, partners need access to the latest tools, insights, and best practices to deliver results at scale and without overextending their teams.

That’s where the plan can come in. More than a support offering, it鈥檚 a shared growth strategy that can give partners the expert guidance, enablement, best practices, and bandwidth to be able to deliver meaningful outcomes again and again.

Efficiency gains that drive value

麻豆原创 Preferred Success helps deliver significant efficiency gains by taking on critical, behind-the-scenes tasks鈥攕uch as release planning, usage monitoring, product best practices, and the identification of customer-relevant innovations. Such support can allow partners to stay focused on strategic implementations, drive innovation, and solve complex challenges without being bogged down by operational overhead.

Partners that work closely with 麻豆原创 experts can receive targeted, data-driven guidance tailored to actual usage patterns, industry needs, and solution capabilities. Doing so helps reduce unexpected effort, accelerate delivery timelines, and enable high-value implementation work that delivers measurable results.

麻豆原创 Preferred Success also helps simplify the complexity of frequent cloud updates from 麻豆原创. Guidance focused on what matters most to each customer helps partners zero in on relevant innovations while enabling smoother implementations, continuous feature adoption, and faster time to value. As a result, customer relationships can grow stronger and new opportunities can naturally emerge.

According to a , 麻豆原创 Preferred Success reduces internal implementation effort by 10% and release preparation time by 25%. These efficiency gains contribute to a three-year, risk-adjusted value of US$467,000 in savings for the average customer organization.

Enhanced visibility for proactive delivery

麻豆原创 Preferred Success can give partners the visibility to better support proactive delivery and identify new service opportunities. With targeted functional insights, partners can spot adoption gaps early, respond to issues before they escalate, and identify areas where customers may benefit from additional capabilities or services.

That approach helps open the door to more meaningful conversations, ranging from solution extensions and new feature adoption to strategic guidance. And the results speak for themselves: Forrester cites that organizations using 麻豆原创 Preferred Success achieve a 10% faster time to value and reduce implementation timelines by up to one month.

Confidence that sustains long-term growth

By helping to keep projects on track and customers engaged throughout the journey, 麻豆原创 Preferred Success can build confidence. Consistent and fast access to expert guidance helps ensure fewer disruptions and less risk of costly delays, budget overruns, or unplanned efforts. Moreover, partners can stay focused on making their customers successful.

Forrester reports that customers using 麻豆原创 Preferred Success experience a 24% boost in user productivity. This empowers partners to move beyond troubleshooting to deepen the adoption of key features and capabilities, even after the customer goes live.

By supporting stronger project continuity and minimizing risk, 麻豆原创 Preferred Success can enable partners to scale more predictably and build lasting, trust-based customer relationships.

More engagement, more services, more growth

When customers understand how to get the most from their solutions and apply new capabilities to business needs, they see their ROI on 麻豆原创 solutions increase. Access to prescriptive guidance, tailored enablement, and structured learning paths empower customers to actively participate in their transformation journeys.

This can lead to more frequent interactions with the partner team, more opportunities to demonstrate value, and stronger, lasting relationships. Customers that adopt more features and pursue new goals often require additional services, such as strategy workshops, integration work, or even new solution deployments.

麻豆原创 Preferred Success helps create a more predictable and positive customer experience that can support a stronger value journey and can enable stable, recurring revenue streams that partners can rely on. Forrester research shows that customers with 麻豆原创 Preferred Success have better solution adoption and are more likely to consume a greater share of their licensed capabilities to help achieve business goals.

Furthermore, 麻豆原创 Preferred Success isn’t one-size-fits-all. It includes tailored elements that partners can integrate into their delivery methods, whether focused on ERP, human capital management, procurement, supply chain, or industry-specific cloud solutions. It’s an adaptable foundation that helps strengthen the customers鈥� transformation as well as the partners鈥� client relationships. 

Shared success, scaled impact

At its core, 麻豆原创 Preferred Success helps unlock the full value of the cloud for customers and partners. It helps partners deliver faster, support smarter, and build stronger relationships that drive long-term customer value.

More important, 麻豆原创 Preferred Success represents a shift in mindset. It’s a recognition that customer success is a shared effort. With the right tools and collaboration, partners can do more than implement software鈥攖hey can lead transformation with confidence, continuity, and clarity.

Ready to accelerate your customers鈥� outcomes with ? Contact your 麻豆原创 partner manager or visit the site for program details and incentives.

Kiron Satyavarapu is global solution owner of 麻豆原创 Preferred Success at 麻豆原创.

More than a support plan, 麻豆原创 Preferred Success offers a guided, proactive success model that helps accelerate outcomes, reduce risk, and drive continuous innovation. As companies move to cloud ERP solutions, especially in regulated and complex industries, the services can become a strategic advantage in bridging the gap between implementation and long-term business transformation.

Delivering transformation as a service

Technology implementation, even for cloud ERP with embedded AI and automation, can only take a business so far. To drive true business transformation, expertise is still essential.

麻豆原创 Preferred Success helps overcome challenges in realizing expected ROI and business outcomes, such as adoption gaps, siloed insights, and reactive operations that slow progress. The services can provide strategic support tailored to each organization with a structured engagement model, direct access to 麻豆原创 experts, and proactive recommendations aligned with business goals.

For example, organizations can realize the full value of 麻豆原创 S/4HANA Cloud Private Edition and other cloud solutions from 麻豆原创 faster and with less risk by leveraging:

• Tailored guidance and best practices from 麻豆原创 experts across industries
• Proactive insights to help customers align innovation with strategy
• Accelerated adoption of 麻豆原创 innovations, including embedded AI and 麻豆原创 Fiori apps
• Optimization support to help continuously refine system performance and processes
• Business-specific planning aligned with transformation milestones

麻豆原创 Preferred Success can also deliver best practice guidance through structured success checks鈥攖ouch points where 麻豆原创 experts assess alignment with standard processes, identify risks, and provide tailored recommendations. This proactive approach supports a 鈥渒eep clean, stay clean鈥� strategy, helping customers safeguard system integrity and accelerate future innovation.

For IT teams, the services can decrease time spent on incident resolution while increasing system stability. Access to architectural reviews, upgrade planning, and expert troubleshooting enables a critical shift from reactive support to proactive innovation.

At the same time, business teams can be better positioned to adopt new features quickly, leading to higher productivity and measurable progress on strategic KPIs. 麻豆原创 experts can assist in defining and tracking those KPIs from the beginning, helping ensure the technology evolves with the business. In addition, with each new release, 麻豆原创 Preferred Success can provide guidance on how to adopt what matters most.

To see the services within 麻豆原创 Preferred Success in action, let鈥檚 consider Eurofarma. Operating in more than 20 countries, the pharmaceutical company turned to 麻豆原创 S/4HANA Cloud Private Edition to modernize and scale its operations. However, the turning point wasn鈥檛 just the technology but also the partnership through 麻豆原创 Preferred Success.

As noted by William Almeida, operations support systems coordinator at Eurofarma, in a :

鈥溌槎乖� Preferred Success has significantly impacted our operations by driving innovation and enabling us to fully leverage all the tools contracted with 麻豆原创. We share our business needs with them, and they connect us with 麻豆原创 experts in each area. This partnership has been instrumental in improving performance, scalability, and our ability to utilize cloud-based tools, ultimately enhancing our overall modernization.鈥�

麻豆原创 Preferred Success helped Eurofarma align its cloud environment with evolving business goals, optimize infrastructure, and adopt new tools more quickly. With personalized guidance, the company moved from reactive maintenance to proactive transformation鈥攂oosting its productivity, improving compliance, and building a stronger digital foundation for growth.

Turning embedded AI into business outcomes

When embedded with purpose and backed by expert guidance, AI becomes more than a tool. It drives tangible business outcomes. Yet, most companies struggle to adopt the technology because they lack a clear path to value.

Although it鈥檚 designed to transform business operations with intelligent recommendations, automation of manual tasks, and foresight that once took hours to uncover, the full potential of AI requires more than flipping a switch.

麻豆原创 Preferred Success offers an AI acceleration path through its AI exploration service, designed to help organizations move from isolated pilots to strategic, embedded intelligence. The service can provide expert guidance to identify high-impact use cases, align capabilities to business goals, and help ensure secure, scalable adoption.

From streamlining financial close processes to enabling natural language interactions through the copilot, companies can gain the insight and support needed to make AI truly work for their business. For industries where speed, compliance, and innovation go hand in hand, this level of enablement helps clear the way for a personalized, scalable approach to innovation.

Creating a trusted foundation for future-ready businesses

Cloud transformation isn鈥檛 a one-time event; it鈥檚 a continuous journey. 麻豆原创 Preferred Success can support every step, from go-live and scaling to innovation and evolution.

Whether the focus is on modernizing finance, optimizing supply chains, embracing generative AI, or shifting to a clean core strategy, 麻豆原创 Preferred Success brings structure to transformation, clarity to complexity, and confidence to your most important decisions.

Ready to get more from your cloud investment? Find out how services can help you get there.

Mine Ecevit is global lead for 麻豆原创 Preferred Success Sales at 麻豆原创.
Andreia Bessa is global program lead for Global Customer Engagement and Services at 麻豆原创.

According to a Forrester Consulting Total Economic Impact鈩� (TEI) study commissioned by 麻豆原创, interviewed 麻豆原创 customers found a way to tap into the guidance, expertise, and support they need to navigate challenges and achieve their cloud ambitions. And it all began with the expanded editions of the 麻豆原创 Preferred Success offering.

A vice president of financial systems from a financial services company succinctly described the impact in an interview for the Forrester Consulting study: 鈥淭he expanded editions of 麻豆原创 Preferred Success have opened new doors for us. We can use the time saved by working with the 麻豆原创 product specialist to focus on new functionality and dive deeper into existing features like never before.鈥�

Implementing, adopting, and optimizing cloud solutions can be a struggle for many organizations. Why? Their internal teams often lack the time and expertise to leverage the solutions fully. At the same time, the rest of the business is stuck searching for external technology partners to manage applications and wrestle with customizations that slow down progress.

But here鈥檚 the good news: expanded editions of 麻豆原创 Preferred Success can provide direct access to 麻豆原创 product specialists who can give tailored guidance, enable proactive monitoring, and accelerate problem-solving.

Impact backed by real-life customer experiences

The expanded editions of 麻豆原创 Preferred Success can go beyond smoothing the cloud adoption experience; they can also offer a strategic advantage that helps transform business operations. For the TEI study, Forrester Consulting interviewed 麻豆原创 customers using the expanded editions鈥攎any of whom faced similar challenges, including limited expertise, resource constraints, and difficulty optimizing cloud solutions.

With access to comprehensive services such as how-to guidance and in-depth expertise, new-feature activation, prescriptive solution reviews, and proactive monitoring, surveyed organizations reported:

• 65% higher internal 麻豆原创 team efficiency, saving US$1.3 million over three years: Regular check-ins with 麻豆原创 product specialists can empower internal teams with direct access to training materials, insights on upcoming releases, and proactive issue prevention.
• 50% lower application management service costs, worth $1 million: Organizations can significantly reduce reliance on external service partners by equipping internal teams with advanced 麻豆原创 expertise.
• Optimized customizations, worth $408,000: Leveraging 麻豆原创鈥檚 standard design frameworks and expert guidance help streamline custom development efforts, minimize rework, and improve system performance.

Beyond the numbers, the true value of the expanded editions is reflected in real-world stories. In fact, an HR platform architect of a manufacturing company shared with Forrester Consulting: 鈥淲hen we face an issue, the 麻豆原创 product specialist gives us a direct and clear answer within one day, and sometimes within hours. Also, the expanded editions of 麻豆原创 Preferred Success give us access to a whole network of highly skilled 麻豆原创 experts.鈥�

The cloud鈥檚 potential continues to expand

As cloud technology evolves, its potential continues to grow. Yet, realizing its full value requires more than just technology鈥攊t demands the right expertise and guidance. Backed by real-life customer experiences analyzed by Forrester Consulting, it鈥檚 clear that strategic advantage is available through the expanded editions of 麻豆原创 Preferred Success.

Learn more about the full impact of the in the 2025 Forrester Consulting study, 鈥�.鈥�

And if you鈥檙e ready to take the next step, ask your 麻豆原创 sales representative about including the expanded editions of 麻豆原创 Preferred Success in your quote.

Gokhan Nalbantoglu is head of Global Sales for Cloudified Services at 麻豆原创.
Peter Roberts is SVP and chief product owner for 麻豆原创 Preferred Success at 麻豆原创.

This is where the latest update of the 麻豆原创 Preferred Success offering comes in. It now offers a workshop designed to transform AI adoption into a structured, achievable process. Tailored support focuses on scaling AI initiatives confidently and responsibly in cloud solutions from 麻豆原创.

Adding a business AI accelerator workshop to 麻豆原创 Preferred Success demonstrates 麻豆原创鈥檚 commitment to going beyond advancing technology adoption. Combining deep expertise, strategic frameworks, and cutting-edge AI capabilities, the workshop helps empower companies to unlock their full potential with bold innovations and measurable business outcomes.

Setting a transformative foundation for AI integration

Supported by a comprehensive framework, the business AI accelerator workshop provides essential knowledge, strategic frameworks, and a clear action plan to leverage AI for improved business processes, data-driven decision-making, and enhanced customer experiences. But what makes this new addition remarkable is its focus on delivering .

Enhanced with the software industry鈥檚 broadest data sets, the service can integrate AI into business processes while upholding the highest standards of ethics, data privacy, and governance. This can enable companies to embrace AI with trust and transparency while achieving tangible outcomes.

Accelerating time to value is another key benefit of the workshop. By rapidly deploying AI models and solutions, organizations can quickly realize the benefits of automation, optimization, and data-driven decision-making. They can participate in tailored sessions to identify high-impact use cases that align with their unique needs and plan a road map for simplifying the complexities of integrating AI capabilities into existing processes.

Beyond its technical strengths, the workshop emphasizes effective change management and comprehensive governance. These practices can foster organizational buy-in, strengthen compliance, and support a smooth transition to AI-driven operations. And when combined with 麻豆原创鈥檚 scalable, cloud-based AI services, businesses can gain the flexibility to grow sustainably, adapt to evolving demands, and future-proof their operations.

Guiding the path to bold innovation and simplicity

The workshop can provide a structured approach for organizations seeking effective AI adoption. It begins by introducing foundational business AI concepts, 麻豆原创鈥檚 AI strategy, and the AI services available from 麻豆原创. This initial overview highlights AI鈥檚 possibilities, helping organizations understand its potential impact on business operations.

Building on this foundation, the workshop conducts an AI readiness assessment of the customer鈥檚 麻豆原创 landscape, IT infrastructure, and overall consumption behavior. This evaluation identifies suitable AI use cases and establishes a tailored road map for AI adoption.

In parallel, the workshop can strengthen governance, compliance, and ethical considerations by establishing a comprehensive data governance framework. This helps ensure data accuracy, legality, privacy, and security across AI applications, enabling organizations to maintain high data quality, regulatory compliance, and stakeholder trust while mitigating legal risks.

Change management is another essential component of the workshop. Organizations can learn best practices for AI adoption in 麻豆原创 solutions, including strategies to secure organizational buy-in, reduce resistance, and transition smoothly into AI-driven operations.

Next, a resource and skill set evaluation is conducted to help identify gaps in AI expertise. Organizations can leverage this information to build a skilled team capable of effectively adopting AI solutions and sustaining long-term success.

The workshop then focuses on strategic use-case identification, guiding participants through interactive sessions to uncover high-value AI opportunities aligned with business goals. This process can provide customers with AI use cases tailored to meet each organization鈥檚 specific needs and strategic objectives.

By the end of the workshop, organizations can gain a comprehensive action plan that helps transform insights into execution鈥攄riving AI adoption with confidence while fostering co-innovation and collaborative growth.

Shaping the future with AI and innovation at the core

We at 麻豆原创 and our customers can work together to shape a future where technology drives meaningful impact with the business AI accelerator workshop. Whether identifying impactful use cases relevant for business or adopting AI-driven solutions, organizations can maximize the value of their technology investments and help ensure lasting outcomes with greater agility, scalability, and efficiency.

Kiron Satyavarapu is global solution owner of 麻豆原创 Preferred Success at 麻豆原创.

This perspective reflects an essential truth for today鈥檚 companies: growth and adaptation aren鈥檛 one-time goals; they鈥檙e cyclical processes essential for staying competitive and relevant. To keep up in this new landscape, businesses need adaptable guidance and proactive support that evolve alongside them.

麻豆原创 services subscription offerings can deliver on that reality without adding risk and anxiety. Like the infinity symbol, our services can provide a continuous, adaptable loop of options for enhanced learning, smooth operations, iterative optimization, and peak performance.

Let鈥檚 walk through each pillar of our fundamental cloud success framework and its advantages.

Learning 鈥� Starting with the Foundation

Learning is essential and a cornerstone for cloud success. Workforce transformation is rapidly changing, and skills are in need of continuous evolution. To help customers understand the resources available and wield them with confidence, our cloud adoption portfolio pulls together clear options for:

• Continuous training programs for end users with 麻豆原创 Learning Hub
• Access to ongoing expertise for solution administrators and IT personnel

This foundational phase goes well beyond onboarding new cloud software. It helps cultivate a culture of agility, continuous upskilling and certification, and readiness for ongoing innovation. For example, according to 麻豆原创鈥檚 commissioned , a composite organization representative of interviewed customers achieved substantial benefits. They include up to 25% productivity gains from enhanced upskilling, 50% cost savings with digital delivery, and a 50% faster time to competence for end users.

Optimizing for Today in Preparation for Tomorrow

Optimizing the use of cloud software and maximizing its potential is an ongoing journey. With an ever-changing software landscape, staying up-to-date on the latest features and knowing how to leverage them for the greatest impact on the business is challenging for many of our customers across all industries.

That’s why we offer 麻豆原创 Preferred Success, an offering of cloud adoption services that can enable our customers to build dynamic plans. Its service portfolio can provide the continuous expert guidance and insights necessary to refine business processes and help ensure technology investments support efficient, flexible, and resilient operations.

In 麻豆原创鈥檚 commissioned , organizations have experienced significant ROI and improvements in operational efficiency. Such benefits include 30% higher business-process efficiency, 25% time savings in release management, and a 24% boost in productivity for a composite organization representative of interviewed customers. The proactive guidance and actionable insights provided by the offering empower our customers to stay ahead of the technology curve while driving measurable results.

Operating with Confidence

In the cloud, operations take on a new form. Traditionally, companies relied on on-premise services and external consultants to manage operations. Now, the shift to cloud services demands a more comprehensive, integrated approach.

麻豆原创 Cloud Application Services offerings are tailored to help support customers using 麻豆原创 S/4HANA Cloud and 麻豆原创 Business Technology Platform (麻豆原创 BTP) in their daily operations. Our customers can offset cloud operations and critical processes while focusing on more valuable sides of their business 鈥� all with the full confidence of a reliable and proven partnership.

Our customers can also opt for the expanded edition of 麻豆原创 Preferred Success to help leverage services readily available as part of their plan for reinforced testing, configuration management, and application and business process checks. As a result, organizations can adapt without missing a moment of opportunity for improvement, enhancement, and growth.

The service portfolio can provide tremendous value to our customers, from helping accelerate time to first value to boosting operational efficiencies and productivity in impactful ways. The insights and expertise offered can give our customers the confidence that we understand their challenges and build trust as we partner together to deliver optimal solutions.

Performing at Peak Levels

For our customers, the ultimate goal of their cloud experience is to run their software at peak performance with minimal friction and maximum results. That鈥檚 where WalkMe solutions can step in, which are now part of the 麻豆原创 solution portfolio.

The solutions help put people at the epicenter of this cloud journey. They can assist organizations in proactively navigating constant technology changes, enhancing business process adoption, resolving digital friction, guiding users within their workflows, and streamlining tasks across any application.

With this flexibility, our customers can adapt their technology landscape to meet unique needs and fuel future growth while significantly reducing costs and time spent on support, user training, and development.

By enabling consistent, effective, and efficient use of software across workflows, our digital adoption capabilities can detect points of friction and provide tailored support and automation to help streamline tasks within the flow of work, across any application. In return, organizations can adapt their technology landscape to their unique needs to minimize the change curve while maximizing their cloud investments, reducing risk, and fueling future growth.

Looking Forward to a Journey of Ongoing Evolution

Times change, and so do the ways businesses operate in the cloud.

In today鈥檚 technology-driven business landscape, having great systems isn’t enough. Dependable, proactive services are necessary to keep them running smoothly. 麻豆原创 cloud service plans can deliver just that. With best-practice cloud services, we can harmonize the latest technologies and cloud services into a single, user-friendly experience that helps eliminate anxiety and guesswork.

As cloud technologies evolve, so will 麻豆原创鈥檚 cloud adoption service portfolio, bringing exciting new developments to help our customers learn, adapt, and excel. Here’s to a year filled with growth, opportunity, and the guidance you need to thrive!

Chad Crook is head of Enterprise Cross Solution Sales for the Customer Success Chief Business Office at 麻豆原创.

In 2024, our customers realized measurable success across various industries by leveraging the wide range of services. From proactive guidance and product expertise to prioritized support and tailored strategies for smooth feature adoption,  has enabled ongoing optimization and innovative technology enhancement to help meet unique business needs.

The results speak for themselves: businesses are achieving greater agility, real-time insights, accelerated growth, and improved user experiences. Let鈥檚 explore how organizations are using 麻豆原创 Preferred Success to help drive progress and position themselves for unstoppable growth in 2025 and beyond.

Juniper Networks: Building Financial Resilience and Innovation

, a leader in artificial intelligence (AI)-driven operations, needed to modernize its financial reporting and planning processes to support rapid business expansion. The company gained real-time insights and streamlined data integration by implementing the solution through (麻豆原创 BTP), eliminating manual processes for faster, more informed decision-making.

The standard edition of 麻豆原创 Preferred Success played a pivotal role in providing critical guidance that helps ensure a smooth implementation by resolving connectivity issues, delivering expert troubleshooting, and enabling a smooth go-live. Post-deployment, Juniper continues to rely on 麻豆原创 Preferred Success for guidance on maximizing quarterly updates and adopting new AI-driven features.

鈥淲ith 麻豆原创 Preferred Success, we can connect to product experts and have a conversation with them. This helps us better understand the upcoming functionality in a deeper, more applicable way so we can really take advantage of it once the functionality is released,鈥� says Kathleen Kuang, senior process manager, Juniper Networks.

Juniper Networks is now equipped with advanced analytics and proactive support to maintain agility and continuously enhance financial planning, driving resilience and innovation across operations.

Government of Ras Al Khaimah: Advancing a Digital Society

(RAK Government) sought to align its HR organization with the UAE鈥檚 鈥淲e the UAE 2031鈥� vision by transitioning from on-premise software to in the cloud.

To support this initiative, the provided a designated customer success manager and continuous expert guidance throughout the transition. This helped ensure reliable connectivity, a smooth go-live, and ongoing enhancements.

鈥淗aving the support of a designated 麻豆原创 customer success manager before, during, and after go-live has helped to make the project a resounding success,鈥� adds Ahmed Abdel Hady Tohamy, technical team lead in the HR Department. This 麻豆原创 product specialist also added value in enhancing and improving the quality of the solution.

With the expanded edition, the RAK Government is well-equipped to drive engagement, foster innovation, and build resilience, positioning Ras Al Khaimah as a dynamic, future-focused society in the United Arab Emirates.

Orora Beverage: Maximizing Procurement鈥檚 Strategic Value

, a leader in sustainable packaging solutions, sought to unlock the full potential of its 麻豆原创 Ariba solutions. Faced with low adoption of advanced functionalities and a need for continuous training, the company turned to the .

Through personalized training, interactive workshops, and dedicated advisory services, Orora Beverage improved adoption and streamlined procurement processes. High-priority cases were resolved faster, productivity increased, and the company gained immediate access to 麻豆原创 expertise for technical adjustments and feature enablement.

鈥淭hanks to the 麻豆原创 Preferred Success plan for 麻豆原创 Ariba solutions, expanded edition, we鈥檙e more confident and agile in driving best practices in procurement to extract the best value out of our procurement processes,鈥� shares Anoop Thakur, chief procurement officer, Orora Beverage. 鈥淲e get assistance to enable new features, access to experts to handle priority issues, and advice on best practices from functional resources.鈥�

The support has empowered Orora Beverage to enhance procurement strategies, foster agility, and achieve operational excellence.

Looking Ahead to 2025

These success stories demonstrate how 麻豆原创 Preferred Success helps companies turn challenges into achievements. Whether optimizing financial planning, driving digital transformation, or enhancing procurement strategies, 麻豆原创 Preferred Success remains a trusted partner in helping to navigate complex transformations, achieve impactful outcomes, and pave the way for operational excellence.

As we look ahead to 2025, 麻豆原创 Preferred Success will continue to help transform challenges into opportunities, fueling sustainable growth and long-term success despite ongoing market volatility and evolving technological demands.

Andreia Bessa is global program lead for Enterprise Cross Solution Sales at 麻豆原创.

Central to this collaboration is the access to experts, tool insights, and resources provided through success planning, which serves as a blueprint to help partners maximize customer success. The joint approach between our partners and 麻豆原创 can give customers immediate access to experts who can provide specific advice and solutions that help maximize the value of the cloud. This can not only enable our customers to get what they need, but it also helps ensure their long-term satisfaction and confidence in their cloud investment.

Our partners鈥� businesses are reaping tremendous benefits, too. With 麻豆原创 Preferred Success, 麻豆原创 partners can have a foundation for more efficient deployments, faster incident resolution, and lower project overruns 鈥� laying the groundwork for their profitability and growth potential.

Driving Cloud Adoption with Continuous Engagement

A key advantage of 麻豆原创 Preferred Success is that partners can work with 麻豆原创 to innovate and deliver a range of tailored services and solutions that align with each customer鈥檚 business case.

This shared effort between 麻豆原创 and our partners helps enhance cloud consumption and adoption through five essential services:

• Feature adoption planning and success checks: Partners work with customers to plan and adopt relevant features that align with their desired business outcomes.
• In-depth release guidance:聽Customers receive help in planning for new feature adoptions to help maximize the benefits of 麻豆原创 solutions.
• Targeted training programs: Key users and administrators are empowered with knowledge on relevant topics and best practices.
• Advanced support and enhanced target service levels:聽Customers can benefit from quicker incident response times and expanded resolution targets.
• Customer success experts:聽Customer success experts coordinate exclusive content, resources, and planning methods to help accelerate cloud adoption.

In the context of 麻豆原创 Preferred Success, our partners play a pivotal role. They can offer advisory and implementation expertise, helping ensure customers can take advantage of the latest innovations and industry standards within a suite of cloud solutions from 麻豆原创. This can not only mitigate risks and lower costs, but it can also provide customers with best-in-class support and guidance throughout their journey, making our partners an integral part of the success story.

In addition, as 麻豆原创 deploys the latest innovations and features, 麻豆原创 Preferred Success can complement partner skill sets with expertise on new features and capabilities, as well as guidance on best practices learned across tens of thousands of customers. Our ongoing support and commitment to innovation can better ensure that partners and customers are always at the forefront of the cloud industry, with access to the latest tools and resources to help drive their success.

Strengthening the Partner-Customer Relationship

Through the adoption and operation scenario within the flex model for , 麻豆原创 partners can own the overall customer relationship. This responsibility extends to driving customer success activities in collaboration with a customer success partner from 麻豆原创 who helps orchestrate the delivery of 麻豆原创 Preferred Success services, whether the sale is direct or indirect.

The role of the customer success partner enables 麻豆原创 partners to drive value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion. That includes encouraging the creation of a success plan and providing inputs to define business goals and key performance indicators. Customer success partners can further assist partners by hosting release guidance sessions, offering exclusive learning content, and booking one-on-one sessions with certified 麻豆原创 experts to help address configuration needs and discuss best practices.

By working closely with a designated customer success partner, partners can proactively manage potential issues and avoid escalations of critical customer situations. This can be achieved through regular communication and collaboration with the customer success partner, working to resolve problems or concerns promptly and efficiently. Partners are consistently included in customer interactions and are the first to receive defined outputs from completed activities. Doing so helps ensure alignment of messaging presented to the customer, giving partners the opportunity to address potential concerns, add their recommendations, and propose services to implement the next steps.

For partners such as Innovabee, this level of teamwork with 麻豆原创 provides a faster and easier path for migrating customers from outdated ERP systems to a modern, cloud-based ERP, such as 麻豆原创 S/4HANA Cloud Public Edition. Focused on adopting the solution instead of adapting, the 麻豆原创 partner can emphasize a user-centric approach that encompasses real-time process visualization, agility, scalability, and ease of maintenance.

Innovabee鈥檚 engagement with customers in various industries is a shining example of the benefits of 麻豆原创 Preferred Success. With a customer success partner鈥檚 assistance,  the 麻豆原创 partner can connect its customers with 麻豆原创 experts to help create and agree on innovative and relevant solution recommendations, gain guidance on adoption of new functionality, and quickly access continuous learning. This approach helps enable customers to adapt to a new way of working efficiently, showcasing the transformative power of 麻豆原创 S/4HANA Cloud Public Edition and maintaining peace of mind through and beyond solution deployment.

鈥淎s a partner, we always highly recommend that our customers opt for a subscription of 麻豆原创 Preferred Success to amplify the business impact of their 麻豆原创 solutions. We see easier adoption of new innovations, better user experience, and overall faster time to value for all parties,鈥� shares Florian H盲u脽ler, CEO at Innovabee GmbH.

Delivering High-Quality Services That Build Success

The collaborative approach between 麻豆原创 partners and 麻豆原创 鈥� facilitated by 麻豆原创 Preferred Success 鈥� is a pivotal factor in enhancing the cloud journey. Customers can confidently navigate the complexities of the cloud landscape, knowing that they have a trusted partner in 麻豆原创 that is committed to their success and growth.

And for 麻豆原创 partners the model is even more empowering. By freeing up their capacity, partners can serve more customers effectively, leading to an enhanced customer experience, accelerated innovation adoption, reduced risks, and access to expertise in the ever-evolving cloud landscape.

Ready for a more rewarding approach to the cloud journey? Explore how your partner business can leverage the advantages of and .

Andreia Bessa is global program lead for Enterprise Cross Solution Sales at 麻豆原创.

鈥淲hich processes should I consider using the latest solutions and capabilities available in the landscape? What are the risks? How can I make that improvement impactful? Does data need to flow differently? How should I manage and govern those changes efficiently?鈥�

These questions can be routinely answered through during an initial move to the cloud. However, as new capabilities emerge and technologies advance, users become increasingly interested in applying the cloud more broadly across their organization. More business leaders recognize that cloud-based innovations 鈥� such as generative AI 鈥� open up previously unimaginable possibilities. They want to take full advantage of these innovations without delay.

This is where the plan for 麻豆原创 Signavio solutions can empower organizations to take significant strides in their cloud journey. Before any process change or improvement becomes a reality, organizations can inform their choices with de-risking practices, thoroughly tested assumptions, and simulated outcomes.

Seizing Every Moment to Be the Best

At every step of their cloud journey, companies gain incredible momentum and empowerment when they have on-demand access to personalized support and resources. This support system is a constant, reassuring presence, enabling inspired changes and improvements to unfold as the cloud delivers truly transformative technology.

麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can play an essential role in accelerating the journey to success. By connecting companies with business transformation experts and offering best practice reviews and tailored guidance, it can inspire companies to adopt new features and make the most of their cloud investment.

Organizations have found that these prescriptive, one-to-one services can make it easier to make the most of their cloud investment. The support of functional and technical services led by 麻豆原创 delivery experts can greatly enhance the ability to reduce implementation preparation time, optimize performance and stability, and streamline business processes.

Business outcomes accelerate when roadblocks to adoption are thoroughly reviewed and dedicated plans for process improvements are put in place. Opportunities to enhance the end user experience become more apparent, making the journey smoother and more rewarding. Adoption optimization and cost reduction are further supported by leveraging standard product capabilities and adopting new features that align with business needs, guided by experts who help configure and optimize solutions.

All these advantages of 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can enable businesses 鈥� such as the Indonesia-based engineering services company (Petrosea) 鈥� to digitalize operations without disrupting day-to-day work.

As a midsize business with ambitious growth plans, Petrosea adopted standard processes during its cloud ERP migration to 麻豆原创 S/4HANA Cloud Public Edition with the support of 麻豆原创 Preferred Success. The plan also helped integrate the company鈥檚 existing portfolio of third-party and 麻豆原创 solutions to create a single source of real-time insight for improved and informed decision-making. This alignment with business goals and technology later led to the implementation of additional analytics, cloud solutions, and a business technology platform, creating a data-driven organization ready for the future.

Transforming Processes Continuously with Value

A key feature of 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions is access to best practice advisory sessions. These learning opportunities share valuable insights, predefined and leading practices, and practical knowledge based on the collective experience of companies actively using 麻豆原创 Signavio solutions. This helps ensure that companies not only transform their processes but also continue to adapt them effectively as new demands and challenges emerge, in alignment with their unique needs and objectives.

In addition to best practice advisory sessions, the plan provides key feature advisory sessions. Subject-matter experts provide regular guidance on available features that can improve and expand a company鈥檚 use of 麻豆原创 Signavio solutions. This level of support considers business goals and collaborates with stakeholders and users to help identify, evaluate, and deploy the most relevant features and optimize process outcomes.

Another enhancement is the solution launch checks. These expert-led workshops help organizations assess the operational and technical readiness of their chosen portfolio of 麻豆原创 Signavio solutions. This step helps clear a critical path for going live and rolling out newly released 麻豆原创 Signavio solutions and capabilities.

麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can offer even more value through its success checks. These well-defined post-implementation reviews gauge how effectively the 麻豆原创 Signavio solutions meet business objectives and user needs. By identifying usage patterns and optimization opportunities, companies can improve process efficiency, reduce costs, and align strategies with evolving business needs.

Driving Process Excellence with Sustainable Outcomes

The knowledgeable expertise, services, and resources offered through 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions are strategically developed to help amplify the bottom-line impact of every process enhancement and transformation initiative.

The continuous analysis of solution usage, adherence to best practices, and exploration of potential gains consistently uncover new avenues for process improvement and increasing operational efficiency. In return, organizations gain an iterative approach that helps them not only adapt to current challenges but also drive superior business operations and outcomes to thrive in dynamic and competitive environments. 

Ready to realize the full potential of your business operations? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions.

Marcel Bitter is a business development manager at 麻豆原创.

In response, businesses carefully reevaluate different supply chain strategies, such as just-in-time manufacturing, dual sourcing, reshoring, and stockpiling. And a big part of that conversation is the rapidly advancing capabilities of generative AI, data analytics, automation, machine learning, and many more technologies.

However, transitioning from strategies to impactful actions poses a significant challenge for most supply chain organizations. This hurdle is primarily due to the intricate nature of implementation initiatives, which often deviate from best practices, result in suboptimal user experiences, and need a comprehensive adoption strategy.

Encouragingly, a growing number of businesses are defying this trend by using the expanded edition of the plan for the 麻豆原创 Integrated Business Planning (麻豆原创 IBP) for Supply Chain solution.

Kick-Starting a New Era of Proactive Optimization

No matter where they are on their path to becoming a smart supply chain, companies gain incredible value from accessing personalized support and resources on demand. Even if strategies are clear and goals are specific, adopting the right technologies is critical 鈥� and this requires in-depth expertise and experience in what works well and what should be avoided.

麻豆原创 Preferred Success for 麻豆原创 IBP for Supply Chain, expanded edition can offer all that guidance by augmenting the standard offering of 麻豆原创 Preferred Success. The proactive success plan builds on top of the personalized planning, tailored guidance, accelerated adoptions, continuous improvement, data-driven insights into key features, access to experts, and risk mitigation that鈥檚 already available.

Such enhancements are extended with access to product specialists, prescriptive solution reviews, proactive monitoring, and targeted feature adoption assistance. Additional services can also help customers by providing very detailed reviews and analysis of their current instance of 麻豆原创 IBP for Supply Chain.

These knowledgeable expertise, services, and resources are designed to help maximize and accelerate the bottom-line value of supply chain operations while minimizing the need for multiple statements of work. Opportunities for process improvement can be identified through the analysis of solution usage, best practices, and potential gains. Furthermore, supply chain planning processes can be continuously enhanced by pinpointing, evaluating, and activating the latest capabilities in 麻豆原创 IBP for Supply Chain to help speed up adoption and achieve business goals.

Delivering Value with Guided Adoption and Transformation

A key feature of this expanded edition is the assignment of a product specialist. This specialist helps coordinate opportunities for customers to receive in-depth guidance and insights from relevant subject-matter experts within 麻豆原创. For example, regular calls are arranged to schedule and deliver essential services and offer direct access to 麻豆原创 experts who can give targeted guidance and recommendations on best practices and assistance with 麻豆原创 Business AI capabilities.

One of the standout enhancements is the prescriptive solution review, a one-on-one workshop tailored to meet the unique needs and objectives of each organization. It is designed to help elevate the operational excellence and solution design of 麻豆原创 IBP for Supply Chain. By engaging with experienced functional and technical consultants, organizations can receive actionable recommendations and advice on solution configuration changes that lessen existing challenges, enhance the user experience, and limit bottlenecks.

In addition to solution reviews, the expanded edition can provide targeted feature adoption assistance. Subject-matter experts understand your business goals and can collaborate with organizations to identify, evaluate, and deploy the most relevant features. More importantly, this level of support can allow businesses to maximize solution adoption and business outcomes with insight into potential value.

The benefits of 麻豆原创 Preferred Success for 麻豆原创 IBP for Supply Chain, expanded edition can go even further with proactive monitoring checks. These services help ensure ongoing solution stability by detecting and analyzing potential issues around performance and checking the system’s status against the latest administrative and technical requirements.

Driving Success with Future-Proof Supply Chains

Considering the importance of efficiency and agility in today鈥檚 supply chain, the expanded edition of 麻豆原创 Preferred Success for 麻豆原创 IBP for Supply Chain couldn鈥檛 have come at a better time. The comprehensive plan of personalized support, expert guidance, and advanced analytical tools can empower businesses to navigate the complexities of modern supply chain management confidently and strategically.

麻豆原创 customers are already witnessing the transformative impact of this plan 鈥� from resolving pressing issues to continuously optimizing their operations. And as the landscape of supply chain management evolves, the expanding capabilities of 麻豆原创 Preferred Success can help ensure that companies are not only prepared to meet daily challenges but also well-positioned for future success.

Ready to realize your vision of a smart supply chain? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 IBP for Supply Chain, expanded edition.

Kiron Satyavarapu is global solution owner of 麻豆原创 Preferred Success at 麻豆原创.

According to , the makeup of the modern workforce is growing so complex that organizational leaders are realizing that their existing workforce management systems are inadequate for bridging the gap between internal and external contributors.

This doesn鈥檛 have to be the reality anymore, thanks to the expanded edition of the plan for 麻豆原创 Fieldglass solutions. Organizations can now create a consistent strategy and experience for their entire workforce 鈥� from planning and staffing to onboarding and payment. More important, the plan can empower business leaders to innovate strategies that address future disruption, accelerate capacity ramp-up, and reduce costs.

Setting a Higher Standard for Workforce Management

This expanded edition adds more adoption and utilization-driving features to the base subscription of the 麻豆原创 Preferred Success plan. Offering greater access to expert guidance, enhanced services, prescriptive reviews, and firsthand assistance with feature adoption, the expanded edition helps surround organizations with the guidance and conversations they need.

A product specialist orchestrates opportunities for an 麻豆原创 customer to collaborate closely with relevant experts. This includes regular calls to discuss and triage concerns, assess business processes and technology usage, review implementation calendar and plans, document the solution landscape, and deliver services and follow-up.

One enhanced service is a solution review. The one-on-one workshop is tailored to meet the needs and objectives for an effective and efficient operation of 麻豆原创 Fieldglass solutions, setting a higher standard for operational excellence. Engaging with 麻豆原创 experts, organizations can obtain recommendations and advice on solution configuration changes that can alleviate pain points, improve the user experience, and eliminate or reduce bottlenecks.

麻豆原创 experts dive even deeper into an organization鈥檚 specific organizational and workforce needs during the business review. This semiannual, remote, one-on-one workshop allows collaboration with experts to help ensure deployed 麻豆原创 Fieldglass solutions are optimized and aligned with evolving processes, strategies, and leading practices. Areas where new functionalities can be incorporated into the solutions are also assessed and identified, while business process improvements are considered based on KPI analysis.

The expanded edition also facilitates the activation of new features from 麻豆原创 Fieldglass solutions that are relevant to business goals and can further enhance the user experience. Assisted by experienced subject-matter experts, organizations can identify, evaluate, deploy, and measure the impact of new features. The new features can also be tested before going live to pinpoint potential effects and determine changes necessary to maximize adoption.

But the benefits of the expanded edition of 麻豆原创 Preferred Success for 麻豆原创 Fieldglass solutions don鈥檛 end there. It also includes cloud release guidance on new capabilities in the contingent workforce management solutions, allowing organizations to reach their goals on their terms and timelines. Before each release, 麻豆原创 experts identify release dates, notes, and crucial details surrounding new and sunsetting functionality to help organizational stakeholders stay current on what鈥檚 relevant to their business.

Moreover, managed learning resources are available through 麻豆原创 Learning Hub for up to five administrative users at no extra cost. This component of the expanded edition helps empower the workforce with guided, hands-on training that can maximize the organization鈥檚 investment in 麻豆原创 Fieldglass solutions. Access to learning content for all 麻豆原创 solutions can enable business teams to learn faster with a redesigned learning experience, innovate smarter, and manage their knowledge proactively.

Driving Resilience with a Well-Managed Workforce

The expanded edition of 麻豆原创 Preferred Success for 麻豆原创 Fieldglass solutions offers a comprehensive framework for , including contingent workers. The plan can empower organizations to navigate complexities and innovate strategies, achieving operational excellence and staying ahead in a dynamic landscape.

Ready to elevate the management of your workforce and forge a resilient path to future success? or contact your local 麻豆原创 representative to learn more about the expanded edition of 麻豆原创 Preferred Success for 麻豆原创 Fieldglass solutions.

John Wagner Jr. is global practice lead for 麻豆原创 Preferred Success at 麻豆原创.

By using any of a variety of services when implementing and adopting 麻豆原创 S/4HANA Cloud, customers can strategically and effectively handle each change. Their efforts include 44% improved user experiences, 40% faster incident resolution, 38% better enablement and upskilling, and 38% faster time to value from their technology investments, according to a .

And now, with the latest offering for 麻豆原创 Preferred Success, customers are going beyond navigating turbulence. They can also maximize opportunities, reduce risks, and understand how dynamic economic and market forces impact their long-term success.

Introducing 麻豆原创 Preferred Success for RISE with 麻豆原创, premium

The 麻豆原创 Preferred Success service for RISE with 麻豆原创, premium can deliver more guidance and insight to help accelerate and optimize the value of the cloud ERP journey, in addition to the foundational services of 麻豆原创 Preferred Success.

With personalized services designed to meet unique business needs proactively, customers can realize benefits, including:

• Improved productivity with access to 麻豆原创 knowledge and best practices
• Accelerated ROI with tailored guidance and expert support to organize 麻豆原创 solutions faster and more efficiently
• Fewer risks by following best practice recommendations that minimize system disruptions and help ensure smooth operations
• Better alignment by matching 麻豆原创 solutions with organization goals, capitalizing on the features and innovations of every release
• Higher efficiency by consistently fine-tuning and providing personalized recommendations aligned with specific business value drivers

For customers such as (Kyocera), 麻豆原创 Preferred Success helps create a solid foundation for modernizing business operations. 鈥淯sing 麻豆原创 Preferred Success enabled us to accelerate the business acceptance of change and drive a continuous improvement landscape. It has provided an avenue to reevaluate our processes and create a more efficient business,鈥� states Rohan Higgins, chief financial officer of Kyocera Document Solutions.

As a result of the quality and caliber of the 麻豆原创 expertise and active engagement, Kyocera has successfully moved 100% of its ERP processes to the cloud, leading to zero manual touchpoints across its forecasting processes. Other customers have realized additional benefits, such as more efficient business processes, smaller database sizes, infrastructure simplification, and reduction of cost centers.

麻豆原创 Preferred Success for RISE with 麻豆原创, premium can provide additional elements for modernizing business operations, including:

• A dedicated, named enterprise adoption expert with a strong technical and functional background, who can provide expertise and help orchestrate how-to conversations supporting the build of outcome-focused plans
• Assistance and guidance based on recommended best practices to help increase the customer鈥檚 understanding of its business processes and how the solution is being used
• Ongoing innovation and transformation through continuous review of the customer鈥檚 calendar and plans 鈥� including the adoption of entitlements, such as business AI, sustainability, intelligent technologies exploration, and process management
• Clean core guidance and quality checks for each project phase to help ensure the customer can leverage existing and future innovations within RISE with 麻豆原创

With a dedicated focus on sustainability exploration, 麻豆原创 Preferred Success for RISE with 麻豆原创, premium helps ensure that businesses can embrace a more sustainable future while driving growth and success in the digital age. By leveraging the comprehensive suite of tools and resources provided by 麻豆原创 and orchestrated by an enterprise adoption expert, organizations can navigate their sustainability initiatives with confidence and precision.

麻豆原创 Preferred Success for RISE with 麻豆原创, premium also offers a unique avenue for harnessing the transformative power of AI with cloud ERP. Through a tailored approach, customers are guided by seasoned enterprise adoption experts facilitating a comprehensive exploration of business AI. Customers are then empowered to innovate, automate, and optimize their business processes using the cutting-edge AI capabilities seamlessly integrated into the 麻豆原创 ecosystem.

Access to such a wealth of products, tools, and frameworks gives invaluable insights on configuring and customizing AI solutions to suit unique needs. By leveraging built-in AI capabilities from 麻豆原创, customers are not only equipped to streamline operations but also to drive innovation and achieve sustained growth in today’s dynamic business landscape.

Accelerating Competitive Outcomes from Cloud ERP

As businesses continue to compete in an ever-evolving landscape, the need for innovative solutions that drive growth and efficiency has never been more critical. And 麻豆原创 Preferred Success for RISE with 麻豆原创, premium is ready to help, offering the functional and technical guidance, personalized services, and ongoing support necessary to realize the full potential of the cloud.

As demonstrated by success stories worldwide, including that of Kyocera, 麻豆原创 Preferred Success for RISE with 麻豆原创, premium is helping customers not only adapt to change but also seize new opportunities for growth. This service is not just a solution; it鈥檚 a strategic partnership that can empower organizations to thrive in an ever-evolving world.

Ready to amplify the impact of your cloud ERP transformation? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for RISE with 麻豆原创, premium.

Mine Ecevit is cloud ERP lead for Cloudified Services Sales and Go to Market at 麻豆原创.

To better react to market changes and expand its competitive edge, BYK saw the need to select and implement a new supply chain demand planning system.

Integrated Approach to Address Demand Planning Processes Holistically

The company was challenged with inefficient, diversified, and isolated supply chain demand planning processes on disparate legacy planning systems that impeded forecast accuracy. Therefore, the goal was to enhance data and process transparency and establish one source of truth for sales, operations, and demand-planning processes.

BYK found that the , a cloud-based application with comprehensive capabilities, could best meet its goals to harmonize demand planning processes across the organization and improve forecast accuracy. In addition, the company decided to use the , enabling the company to get real-time visibility and control over its supply chain.

For the implementation and deep solution know-how, BYK sought help from and the 麻豆原创 Preferred Success service, which included architecture planning, implementation guidance, and process reengineering expertise. Moreover, 麻豆原创 helped deploy 麻豆原创 Integrated Business Planning for demand and 麻豆原创 Supply Chain Control Tower in a technically standardized and lean way.

Enabling All Functions with a Single Source of Truth to Improve Decision-Making

Major benefits BYK achieved include:

• Improved collaboration by implementing a harmonized and automated demand planning process
• Simplified and integrated planning practices for sales, demand planning, supply chain management, controlling, and strategic supply planning teams with more than 200 users
• One platform as a single source of truth for improved data quality and process transparency across sales, operations, and demand-planning processes
• Increased forecast accuracy with real-time data reflecting changes to planned demand

• Quantity- and value-based planning for all planning teams to make decisions based on financial impact

鈥淲ith 麻豆原创 Services and Support, we successfully implemented 麻豆原创 Integrated Business Planning for demand and 麻豆原创 Supply Chain Control Tower, enabling precise and accurate demand planning,” said Matthias Beenen, Supply Chain Process Management, BYK. “This is critical to supply chain efficiency and for delivering high quality service to our customers.鈥�

鈥淚n the future, we will continuously work on optimizing the implemented processes and extend 麻豆原创 Integrated Business Planning for demand by adding subsequent supply chain planning processes,鈥� he concluded.

Karin Fent is senior director of Customer Success for Digital Supply Chain at 麻豆原创.

Top image courtesy of BYK.

B2B and B2C customers are demanding virtual sales interactions and smooth, consultative customer service experiences, according to a report from . Yet, 51% of businesses still struggle to provide the right data, processes, and capabilities that allow sales and service teams to deliver moments that create lasting connections.

Now, with greater ease, 麻豆原创 customers can access the content, guided expertise, resources, and planning methods essential to building a cloud-based technology foundation for this new era of sales and services. And all of this is possible through the plan for 麻豆原创 Sales Cloud and 麻豆原创 Service Cloud, expanded edition.

Maximizing Value with Focused, Proactive Guidance

Offering a combination of omnichannel sales and value-added customer service is, by no means, a simple feat that can be achieved overnight. Making this transformation requires mutual understanding and close collaboration between sales and service teams, accessing data-driven insights on customer needs and expectations and delivering value at every touch point with effective technologies.

The expanded edition of 麻豆原创 Preferred Success for 麻豆原创 Sales Cloud and 麻豆原创 Service Cloud can deliver that advantage with exceptional support from knowledgeable 麻豆原创 experts throughout the lifetime of a cloud solution investment. Without processing another statement of work, 麻豆原创 customers can move from planning and implementation to go-live and active operation with such speed and effectiveness that they can transform their customer experience faster and more efficiently.

For example, reviews and related analysis help maintain peace of mind throughout the deployment of a cloud solution, keeping organizations on the right path toward achieving their goals. This can include quality checks to help ensure integration integrity, in-depth release guidance for future feature adoption, targeted training programs on the latest topics and best practices, and service-level agreements for enhanced support.

But what makes the expanded edition of 麻豆原创 Preferred Success for 麻豆原创 Sales Cloud and 麻豆原创 Service Cloud truly distinctive is the long-term, enhanced partnership it can provide to help advance and accelerate the cloud journey. Throughout the subscription lifecycle, organizations are continuously supported by experts and specialized services designed to meet their unique needs.

Access to Product Specialists

Appointed based on their technical and product-based expertise, product specialists leverage their knowledge and insights to help accelerate business outcomes and maximize the consumption of 麻豆原创 solutions. They achieve this by recommending and overseeing the delivery and scheduling of crucial services, providing direct access to experts for targeted advice on solutions, and advising on 麻豆原创 best practices.

This experience can allow sales and services organizations and their stakeholders to enhance the ROI of their overall investment in cloud solutions from 麻豆原创 by:

• Acquiring functional and technical knowledge when needed
• Receiving answers to queries related to standard integration with other 麻豆原创 solutions
• Addressing critical implementation difficulties quickly and resolutely

Solution Reviews

During prescriptive solution reviews, 麻豆原创 experts work closely with customers to analyze their usage patterns and advise on process improvements and transformation journeys that align with their success plans and business goals. Specifically, they focus on aligning usage with best practices, measuring the impact of changes on business operations, and identifying areas for improvement.

Customers can also benefit from collaborating with subject-matter experts during these reviews, receiving recommendations and advice on changes that can help mitigate or resolve business challenges, improve the customer journey, and reduce bottlenecks proactively. This service can offer stakeholders valuable insights into simplifying and optimizing operations, reducing administrative work, boosting process efficiency, and enhancing transparency for user adoption and cloud landscape stability.

New Feature Activation

麻豆原创 customers can also receive assistance in identifying, evaluating, activating, and maximizing the impact of the latest features to support their business operations better. Subject-matter experts help provide an enhanced adoption experience by aligning business goals with value and product capabilities, creating a tailored adoption plan, and providing guidance and enablement to activate features.

The new feature activation service can also assess and enable the impact of new configurations and simple customizations added to 麻豆原创 Sales Cloud and 麻豆原创 Service Cloud. By matching business needs to updates that offer better value, 麻豆原创 experts can evaluate the potential benefits and risks of the new additions, pinpointing system changes needed to activate and test the update to measure business outcomes.

Reaching Mission-Critical Goals with Extra Impact

The right technology partner can make all the difference 鈥� especially as expectations for sales and customer service experiences continue to evolve. Providing access to expert guidance, resources, and support when and where needed helps ensure businesses drive customer loyalty and success.

The expanded edition of 麻豆原创 Preferred Success for 麻豆原创 Sales Cloud and 麻豆原创 Service Cloud can deliver on that promise with a transformative approach to sales and customer service. This significant step towards creating personalized, value-driven experiences can help sales and services teams not only meet but exceed customer expectations, turning transactions into lasting connections.

Ready to amplify the impact of your sales and customer service experiences? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 Sales Cloud and 麻豆原创 Service Cloud, expanded edition.

Amitesh Tiwari is a solution manager for the Chief Innovation Office of Cloud Success Services at 麻豆原创.

In this article, I explore how forward-thinking businesses can integrate guidance plans into their software strategies to advance the transformation of their digital supply chain in a fast-paced business environment.

Embracing the Digital Supply Chain Revolution

Traditional supply chain models have undergone a significant transformation through the integration of digital technology. Now, companies have access to real-time data, advanced analytics, and automation, facilitating informed decision-making processes. A digital supply chain boosts efficiency, cuts costs, and mitigates risks. However, a potent software solution is just part of the equation. Comprehensive innovation requires continuous upskilling of the workforce, a clear vision, and ongoing transformation.

Yet, businesses face challenges throughout the entire software lifecycle. Supply chain professionals juggle day-to-day tasks, envision the future, and manage critical steps. This demands strategic foresight and product expertise, a challenge many customers grapple with.

A reliable helping hand, like , can become invaluable. This advanced plan can aid in digitizing the supply chain, offering guidance for implementing and optimizing 麻豆原创 Best Practices. The goal? Helping businesses extract maximum value from technology investments.

Here are a few key aspects that the 麻豆原创 Preferred Success plan can offer customers in their digital supply chain journey.

A Personalized Plan

Imagine collaborating with your organization’s personal squad of 麻豆原创 wizards. They’re not just experts; they’re partners that can craft a tailor-made plan for your digital supply chain ambitions. It’s like having a strategic road map exclusively for you, helping to ensure every move aligns with your business objectives. Say goodbye to uncertainty headaches because the how, what, and when can be crystal clear. This clarity is crucial as your project partner wraps up and reliance shifts to your in-house supply chain and IT teams. 麻豆原创 Preferred Success helps eliminate any uncertainty by providing a guide to help navigate the digital landscape seamlessly.

Tailored Guidance

Your 麻豆原创 Preferred Success counterpart can step into the role of your personalized guide, helping to deliver tailored advice and best practices precisely when you need them. It can go beyond just implementing 麻豆原创 solutions; it’s about harmonizing them with tried-and-true best practices. What sets this apart is the proactive nature of the guidance. Think of it as a well-orchestrated symphony of checks and advisories by your customer success partner and delivered by our seasoned experts.

Accelerated Adoption and Continuous Improvement

The 麻豆原创 Preferred Success plan is meticulously designed to help fast-track the adoption of 麻豆原创 solutions and facilitate a quicker time-to-value. In the digital era where agility and speed reign supreme, there’s no room for guessing or waiting 鈥� it’s full speed ahead. And this isn’t a one-time sprint; it’s a commitment to continuous improvement, learning, and the refinement of your processes over time, well after your first go-live.

Technology evolves rapidly, and 麻豆原创 Preferred Success can become your compass to stay ahead of the curve. How often have you heard customers wondering, “Are we aware of the latest capabilities or features? Should we be doing more with our solution?” The guidance embedded in the plan strategically helps in answering those questions. It’s about thriving in an ever-evolving digital landscape, not just avoiding obsolescence.

Data-Driven Insights for Feature Adoption

麻豆原创 Preferred Success can take the lead in leveraging the robust data and analytics capabilities within 麻豆原创 solutions. This can give you actionable insights and helps guide you towards the most relevant features for your business.

Determining which features are truly relevant and whether they make sense for your business can be a puzzle. Add the frequent releases of new features in the cloud and staying in the loop and it becomes more challenging. 麻豆原创 Preferred Success can act as your data-driven guide, helping to align features with business objectives so that you use only those enhancing effectiveness.

Access to Experts

There comes a point where the brilliance of your supply chain teams and IT experts might need a little extra support. 麻豆原创 Preferred Success can provide access to 麻豆原创 experts that help navigate challenges effectively. With 麻豆原创 Preferred Success, you can get dedicated time with the precise subject-matter expert needed to help address your concerns and seek guidance.

Risk Mitigation

With 麻豆原创 Preferred Success, risk mitigation in digital transformation can take center stage. You can benefit from enhanced incident handling in service-level agreements, which can significantly reduce risks during implementation and post go-live. Consider it your proactive protection for a smooth journey through the complexities of digital evolution.

Seamless Transformation with 麻豆原创 Preferred Success

Digitalization is not just a choice but a necessity. 麻豆原创 Preferred Success emerges as a guiding light for businesses keen on transforming their supply chain operations. Its advanced assistance can enable seamless transformations, enhanced guidance, and expertise, all while helping to alleviate stress and empower your supply chain and IT teams.

And there鈥檚 a commercial model. Imagine 麻豆原创 Preferred Success is like a subscription to your favorite streaming service, with no hourly charges and no paperwork for guidance or ad-hoc questions. Your supply chain subscription covers everything, enabling a stress-free focus on the transformation journey without administrative complexities.

 or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for supply chain management solutions from 麻豆原创.

Kiron Satyavarapu is global solution owner for 麻豆原创 Preferred Success at 麻豆原创.

Considering global business spending on cloud computing infrastructure is set to soar to an astounding in 2024, it could be. But the motivation behind this surge isn’t just about saving money or time; it’s a quest for accelerated innovation, greater agility, and increased productivity.

麻豆原创 customers at the forefront of embracing the cloud are adopting emerging use cases for generative AI, industrialized machine learning, applied automation, and many more innovations. However, fulfilling these cloud ambitions requires expertise to navigate potential hurdles, especially data protection and integration.

This is precisely where two of 麻豆原创鈥檚 offerings 鈥�  and  鈥� can step in, providing the guidance and training essential for unlocking the full business value of the cloud.

Get Ready to Break Down Barriers

While technology is a crucial aspect of cloud adoption, true success depends on organizational transformation driven by the software 鈥� from the user experience to the underlying processes.

Regrettably, most businesses have yet to connect their cloud strategy with the challenges faced by employees expected to use cloud applications to complete their work. The cloud may bring new processes and applications that differ in appearance and functionality from the on-premise software used in the past. However, much more must be done to make people鈥檚 everyday work experience more productive, efficient, and effective.

Many 麻豆原创 customers are finding that the answer to overcoming this common obstacle revolves around four key elements:

• Access to expertise whenever and wherever required
• Continuous learning to empower productive use and optimization
• A comprehensive plan aligned with immediate, short-term, and long-term business needs
• Advanced support for solution administrators

Transform Meaningfully with 麻豆原创 Preferred Success

One challenge that most organizations face is incomplete familiarity with cloud solutions, even if their IT team is well-versed in them. 麻豆原创 Preferred Success and 麻豆原创 Learning Hub can empower our customers to close that gap with guidance, helping to overcome any barriers and optimize the bottom-line value of their cloud investment.

麻豆原创 Preferred Success can enable line-of-business users, key users, and administrators to build and maintain their knowledge about the cloud with continuous training. It helps establish an ongoing learning ethos that can give employees the confidence to adopt new cloud innovations and put them to good use to support the business as part of a center of excellence.

By enhancing their proficiency in using cloud applications, employees can handle daily tasks productively and navigate transitions and business changes efficiently. This dual advantage makes employees feel more comfortable with new processes, different approaches to work, and new terminologies that can collectively accelerate business transformation.

As a result, the transition to the cloud is smoother. 麻豆原创 Preferred Success can facilitate comprehensive planning of transformative projects, guiding organizations throughout implementation, go-live, and adoption phases. Some of our customers have sought this level of support when deploying relatively new solutions to optimize their solution road map, including formulating best practices to align their business processes with their new cloud architecture.

For example, dedicated release management guidance and best practices can free administrators from the burden of sifting through new features and deciding whether and how to leverage them. So instead of sentiments such as 鈥淥ur go-live was 12 months ago. Now what?鈥� 麻豆原创 Preferred Success customers can knowledgeably and confidently optimize the use and performance of their cloud investment.

Prepare Technical and Functional Teams with 麻豆原创 Learning Hub

麻豆原创 Learning Hub is a gateway to premium, guided learning resources across the 麻豆原创 solution portfolio. The digital learning solution offers technical and functional training for IT teams, starting long before implementation and extending into the future of learning.

With smooth access to self-paced and guided resources, learners can follow journeys tailored for their specific roles and skill levels to upskill in 麻豆原创 solutions. They can also access guided learning resources to deepen their knowledge, such as expert-led live sessions and hands-on practice opportunities on preconfigured training systems.

Acquiring an 麻豆原创 certification is another way to help boost cloud adoption, and 麻豆原创 Learning Hub can provide the necessary enablement for learners to become certified. Subscriptions to 麻豆原创 Learning Hub are available as standalone offerings or can be part of the 麻豆原创 Preferred Success plan. Learn more about the enhanced 麻豆原创 Learning Hub program and how it can help you transform your workforce and drive business success.

Rely On a Personalized Partnership for Cloud Success

As with any technology strategy, insight and guidance are vital for a successful cloud adoption. It鈥檚 similar to enrolling in an online course to learn a new skill or hiring a trainer to prepare for a marathon. Whenever we commit to change, we want the full advantage of expertise, solutions, and technologies to improve continually and achieve our goals. This same principle applies when aiming to boost the adoption of an existing cloud solution or one you plan to procure within the next 12 months.

Wherever our customers are in their cloud journey, 麻豆原创 Preferred Success and 麻豆原创 Learning Hub can offer the guidance and support necessary to help maximize the value of their cloud investment. Even with clear goals and specific objectives, customers can benefit from leveraging comprehensive expertise and identifying approaches and best practices that have proven successful or should be avoided.

Through a personalized road map covering workflows, user experience, and organizational culture, our customers can access insight-driven recommendations essential for aligning with corporate priorities and goals. But more importantly, they gain access to a customer success partner that can assess their operations and provide guidance to immediately use the cloud effectively 鈥� creating a journey of continued business growth and evolution.

.

Chad Crook is chief innovation officer of Cloud Success Services at 麻豆原创.

Global specialty materials company overcame its HR reporting challenges by implementing story reports in 麻豆原创 SuccessFactors solutions, making its reporting easier and more efficient. For example, a standard talent report 鈥� once a labor-intensive task that took several days of precious time 鈥� is now generated in under two hours complete with detailed graphics that are continuously updated with live data. Indeed, an 麻豆原创 found that with the analytics tools available in 麻豆原创 SuccessFactors solutions, customers reported a 74% decrease in time spent on report generation, saving days and even weeks on HR reporting.  

鈥淭he ability to give our [HR] information to leaders as they need it is huge,鈥� says Nina Nabors, manager of Talent Systems, Eastman. She summarizes the transformation in improvement over past reporting methods. 鈥淏efore, it was lagging data. It was never data that was live. Having that benefit of building the story report in 麻豆原创 SuccessFactors and it continuously updating with the latest information is very nice.鈥�

Based in Tennessee, U.S., Eastman Chemical Company was founded in 1920 as a subsidiary of Eastman Kodak. It has a workforce of 14,000 employees in 15 countries. Energized in its purpose to 鈥渆nhance the quality of life in a material way,鈥� Eastman engages with customers in 100 countries to deliver innovative materials found in items people use every day, including safe, durable medical materials; premium plastics for eyewear frames and lenses; food and beverage packaging; sustainable fibers for luxury home furnishings; and energy-efficient window glass for the construction industry, among others.

Cloud HR Delivers Sustainable Value with Exceptional Employee Experience

To future-proof its workforce, Eastman set itself up for success by moving to the cloud with 麻豆原创 SuccessFactors solutions. Eastman was already using an on-premise human capital management (HCM) solution from 麻豆原创, but wanted the scalability and cost-effectiveness of a cloud-based HR solution. 鈥淒elivering [HR] services in the cloud gives us an opportunity to make the technology available to our employees in a way that is more sustainable than having it housed on our servers,鈥� says Nabors.

Prachi Sathe, director of Global HR Technology and Solutions, Eastman, underscores the value of receiving the latest innovations and new features with each biannual 麻豆原创 SuccessFactors release update. 鈥淲e also wanted to make sure our HR platform is sustainable in terms of how we support it, how we grow it, and how we make more functions available to our employees. Going to 麻豆原创 SuccessFactors just made sense for us,鈥� she says.

Eastman uses a range of solutions in 鈥� including 麻豆原创 SuccessFactors Employee Central and modules for recruiting, learning, compensation, variable pay, performance and goals, career development planning, and succession 鈥� to help harness the efficiency of end-to-end integration and provide an exceptional experience throughout the employee journey from hire to retire.

The 麻豆原创 SuccessFactors Recruiting solution, for example, is a key driver of Eastman鈥檚 talent strategy. 鈥淭hat鈥檚 how we bring our new talent into the organization. That鈥檚 really their first introduction to our tools,鈥� says Nabors. 鈥淲e鈥檙e bringing great talent into the organization. How we do it is very important, and 麻豆原创 SuccessFactors is a part of that.鈥�

Accelerating Efficiency with Real-Time Analytics

Eastman needed a streamlined approach to HR reporting that accelerated efficiency and optimized value by fully using the analytics and data in 麻豆原创 SuccessFactors solutions. 鈥淲e were using separate tools outside of 麻豆原创 SuccessFactors solutions to pull our reporting together,鈥� recalls Sathe. 鈥淭he challenges with that [were figuring out] how we get data out of 麻豆原创 SuccessFactors solutions and feed it into those reporting tools.鈥�

Eastman鈥檚 customer success partner for the plan identified 麻豆原创 resources to help Eastman increase value from its use of 麻豆原创 SuccessFactors People Analytics. Eastman also joined a hands-on lab session at SuccessConnect 2022 to gain experience working with story reports, a tool available in the report center of 麻豆原创 SuccessFactors solutions. Story reports can deliver real-time data analytics and generate reports faster by using live data from across 麻豆原创 SuccessFactors HXM Suite, displaying presentation-style reports in a clear format with detailed visual graphics that communicate insights in an understandable way. As Sathe notes, 鈥淲hen we saw [story reports], it was so motivating for us that data is already there and tools are there. We came back and started working on our first dashboard.鈥�

鈥淲e鈥檙e so happy Eastman joined us at SuccessConnect,鈥� says Maryann Abbajay, chief revenue officer, 麻豆原创 SuccessFactors. 鈥淗ands-on lab sessions like the one Eastman participated in are invaluable learning experiences. Eastman is a great example of how customers are applying that new knowledge to unlock value with 麻豆原创 SuccessFactors. With story reports, they are already able to deliver the type of data-driven insights that transform HR into a strategic partner for the business.鈥�    

Data-Driven Insights That Advance People Strategy

Eastman began working with a manager dashboard, one of the many time-saving templates preloaded in story reports, and later built its own version tailored to the information requirements of its organizational leaders, supervisors, and people managers. The HR team also developed custom objects to use in its story reports, including an organizational hierarchy table with extensive drilldown capabilities and a currency exchange table to help executives track international labor costs. The story reports, customized with the look and feel of Eastman鈥檚 branding, quickly gained broad acceptance with Eastman鈥檚 organizational leaders.

The HR team recently built a dashboard showing a holistic view to help leaders identify opportunities to advance the organization鈥檚 people strategy. This dashboard uses data from 麻豆原创 SuccessFactors Employee Central and will later be augmented with data from the recruiting and learning solutions. A talent dashboard is also forthcoming to Eastman鈥檚 HR community, which includes talent partners and leaders. Sathe notes, 鈥淏y creating the stories, as its name says, we are bringing various data sources together.鈥�

Michael Glenn, talent assessment and analytics manager, Eastman, is building a new learning dashboard that will go out to all learning administrators and supervisors to enable them to see how many people are overdue on their learnings and what learnings are coming up in the next 30 days 鈥� and how many hours are required to complete the learning sessions. This information is especially important for production teams that work on fixed schedules, as it enables managers to plan the learning hours into the employee鈥檚 schedule.

To ensure the reports provide the right level of information to each recipient based on their role, Glenn intends to use the role-based access permissions available in story reports. So far, he is impressed with the feature, which saves him time from performing manual activities and distribution list maintenance. 鈥淲e鈥檝e been testing out role-based permissions and it is just working great,鈥� he says.

Empowering HR Administrators with User-Friendly Solutions for Improved Productivity

Nabors says that though she has no background or training in analytics, she found that she was able to get up to speed with stories very quickly. She recalls previously spending several days to build a single report that integrated data from 麻豆原创 SuccessFactors Employee Central and 麻豆原创 SuccessFactors Recruiting. In stories, she is now able to generate the same report in just one to two hours.

Also, troubleshooting and addressing gaps in data is much easier. 鈥淚f there鈥檚 an error somewhere 鈥� for example, requisition data that shows up under the wrong person鈥檚 name 鈥� being able to see it in a story is very easy,鈥� she says. 鈥淚t鈥檚 easy to address that error quickly because you can go right to the error without having to dig through lines and lines of data, rows and columns of data.鈥�

Better Analytics for Faster Decision-Making

Eastman plans to build on its early success with story reports to drive more insights for the organization. For example, there are plans to integrate data to track progress towards Eastman鈥檚 ambitious inclusion and diversity , which include increasing diverse talent and supporting employees in bringing their whole selves to work. Real-time information from 麻豆原创 SuccessFactors solutions supports organizational leaders in advancing Eastman鈥檚 strategy to build a high-performing organization.

鈥淲e really believe in sustainability and sustainable outcomes,鈥� says Sathe. 鈥淲e want our employees to be self-service reporting employees and create better analytics that give them information versus data. What we were doing previously was giving them data. Story reports transformed this.鈥�

For more information, read “.”

In 2018, Detecon, part of Deutsche Telekom鈥檚 group of companies, started replacing its legacy ERP systems with 麻豆原创 S/4HANA Cloud Public Edition. The company was eager and committed to gaining competitive advantage through more agile processes while emphasizing its leadership in digitalization.聽

For the new system migration to succeed, Detecon put together a core team. However, one of the biggest challenges in the project was ensuring the company鈥檚 customer projects were not neglected during the process and remained top priority. It quickly became clear that the resources of the core team were not always 100% available 鈥� additional support was urgently needed to keep up with the demand.

麻豆原创 Preferred Success Helps Detecon Migrate to the Cloud

Detecon needed support, mainly in the areas of finance and professional service, and relied on 麻豆原创 consulting experts working alongside 麻豆原创 Preferred Success for additional expert guidance. It was an efficient combo, .

麻豆原创 Preferred Success is a service that can provide a full, personalized set of guidance resources, including proactive release guidance, regular success checks, tailored learning offerings, enhanced service-level agreements, and access to an exclusive catalog of value-add services 鈥� all designed to help make the transition to the cloud as smooth as possible.

Effective Collaboration Between Detecon and 麻豆原创

To proceed with the cloud migration, Detecon engaged in weekly meetings with the 麻豆原创 Preferred Success team to discuss and determine areas that needed more attention. During this time, a customer success partner from 麻豆原创 evaluated Detecon鈥檚 adoption of the software, made required recommendations for further improvement, and remained accessible as an 麻豆原创 point-of-contact to answer questions and provide overall guidance.

Moving to the cloud requires expertise and a well-thought-out strategy. It is paramount to allocate enough time for the planning phase, put together a stable project team, and have additional expert guidance on hand to support when the required expertise is not available in-house.

Interested in 麻豆原创 Preferred Success? Schedule an appointment with your account executive or visit the .

This article originally appeared on the German 麻豆原创 News Center.

Many 麻豆原创 customers are at the forefront of this new era of business transformation, relying on the guidance and expertise offered through . They are mapping out new strategies and developing unique solutions that not only scale up their digital capabilities but also accelerate growth in more relevant, responsible, and self-differentiating ways.

Here is my overview of some of these game-changing transformation successes.

Supporting Citizens with Integrated Solutions

 leveraged the intuitive self-service capabilities of  to build on its advanced IT infrastructure to support a digitalized aid-application process 鈥� from initial requests, validity checks, and objection handling to payment. 

The new aid platform was developed in a hybrid landscape as a side-by-side extension, which enabled a speedy implementation of only three weeks. 麻豆原创 Preferred Success and 麻豆原创 Innovation Services offerings were employed for expertise in architecture design and project implementation and management. The city also gained assistance from external partners Dataport and D-Labs to coordinate the back-end integration 鈥� running the solution, providing technical support, and building the portal user experience, respectively.

Backing more than 1 million registered cultural events, the platform has the flexibility and scalability to change with the government authority鈥檚 technical footprint as needs evolve. AI-based decision support makes the process manageable for a limited workforce. Furthermore, live reporting gives essential, real-time information, such as requested budget amounts and application status, to state authorities and the federal government.

On the social side, the real-time distribution of financial aid allows Hamburg鈥檚 cultural industry to thrive, enabling events to occur with reduced capacities and elevating confidence in event planning. Overall, the project鈥檚 success is serving as a best-practice model for helping people in need in other sectors or situations in the future quickly and reliably.

Expanding Global Reach Through a Unified Platform

built a unified end-to-end digital platform to increase global data transparency. This initiative affected five business regions worldwide that involve various people, modules, and business chains. The international technology company applied best-practice guidance and deployment planning methods from customer success experts to create an intelligent innovation culture for the enterprise.

Through the 麻豆原创 Preferred Success plan for , Lenovo received exclusive and ongoing access to subject-matter specialists, which proved invaluable when resolving technical issues, addressing functionality concerns, and driving user adoption. Moreover, the company has benefited from frequent workshops to review available features and functionality, develop product adoption strategies, and introduce technical enhancements catering to its globalization goals.

This approach, anchored in a digital mindset, positioned Lenovo on a forward trajectory, enabling it to navigate complex regional compliance and business convergence processes effectively. In return, Lenovo is taking significant steps toward enhancing its operational efficiency and transparency. For example, developing a customized statement system known as the 鈥淧rogress Cockpit鈥� offers critical business data visibility and traceability, empowering Lenovo to make data-driven decisions more effectively.

Delivering Quality Products by Amplifying the Impact of Cloud ERP

 has experienced a smooth and rapid implementation of  in its Services and Cookies divisions. The deployment helped simplify the food producer鈥檚 IT infrastructure and significantly reduced its database size. In addition, best practice-based processes supported by the software enable employees to work faster and more productively, and ready access to expertise allows incidents to be handled quickly and efficiently.

To minimize implementation risk, experts from 麻豆原创 Preferred Success carried out success checks at each stage of the project, identifying and addressing issues before they become major problems. Doing so provided the confidence that all necessary preparations were in place for a smooth go live.

According to Hermilo Pe帽a, CIO of Corporativo La Moderna, 鈥淲ith the services, tools, and direct access to experts provided by the teams from 麻豆原创 Preferred Success and 麻豆原创 Services and Support, we were able to effectively prepare for the deployment and develop a master plan for our journey with 麻豆原创 S/4HANA Cloud, public edition.鈥�

La Moderna continues to receive guidance in unlocking the potential of 麻豆原创 S/4HANA Cloud, public edition. For each new release, the company received recommendations tailored to its specific requirements that show how the new features can be best adopted and used.

Pouring Personalization into Digital Channels 

With the  solution and  as the foundation for its e-commerce Web site,  now offers a consumer-like shopping experience for B2B customers. The initiative transformed how Breakthru鈥檚 sales team connects with and assists its customers, cementing relationships and leading to US$8.4 million in incremental purchases from existing accounts following the launch.

A complete and personalized success plan from 麻豆原创 Preferred Success empowered Breakthru to harness the comprehensive functionality of the cloud-based commerce solutions. The company received in-depth recommendations for solution deployments and gained access to a designated customer success partner. Plus, constant communication in the form of technical calls, road map discussions, and continuous delivery of success checks and best-practice sessions helped optimize its solution investment鈥檚 value.

As a result of its transformation, Breakthru has more insights into how and when its customers want to be served. Elsewhere, sales reps have always-on access, supporting real-time selling on the go. Most orders are delivered within 24 hours, while pricing on Breakthru Now is in sync with the pricing sales reps offer. And in terms of efficiency, the company saved 6,000 sales-rep hours following the launch.

Elevating the Employee Experience with the Cloud

To strengthen its employee relationships, transformed its business, HR, and employee experience technology in the cloud. Canada鈥檚 largest courier, freight, and logistics company recognized the importance of modernizing its existing on-premise ERP and core HR software. This led to a clear decision to move to and the solution.

Throughout the cloud migration journey, Purolator relied on 麻豆原创 Preferred Success to gain access to 麻豆原创 expert resources 鈥� from planning to implementation. This partnership assisted in the company鈥檚 integration of existing 麻豆原创 SuccessFactors solutions with the private edition of 麻豆原创 S/4HANA Cloud, enhancing the employee experience with self-services and supporting core business operations such as finance. 

Doug Patzelt, HCM lead for the future ERP transformation project at Purolator, explains, 鈥淭here have been numerous cases when we鈥檝e called on 麻豆原创 Preferred Success services, and they鈥檝e been critical to the project. Our regular meetings with the team keep us on top of new releases and help with issue resolution.鈥�

After implementing the cloud solutions, Purolator brought together the company鈥檚 HR, IT, and finance teams to establish a new software foundation that works as one integrated system across operations in Canada and the U.S. Employees have access to better HR self-service tools, reporting capabilities, and data analytics 鈥� all as part of a harmonized experience that requires less dependence on internal IT resources. More impressively, the company has a newfound ability to quickly grant or revoke access when employees are hired or leave the business.

Easing an Agile, Future-Ready Transition to the Cloud

envisioned a reshaping of its operations to form an ideal management model. But instead of improving its current state, the high tech manufacturer invested in to create future-ready business operations with a bold step toward becoming an intelligent enterprise.

Working with 麻豆原创 Preferred Success, Hitachi was able to not only successfully implement the solution but also obtain tailored release updates. It also received advice on new features, such as mobile apps for the 麻豆原创 Extended Warehouse Management application.

To this day, the services provide on-demand, tailored enablement on functional or product updates and solution-specific learning opportunities, including access to the edition of 麻豆原创 Learning Hub for 麻豆原创 Preferred Success. They support the go-live of critical functionality, give advanced notice of deprecated items (such as warehouse management APIs), and offer extensive access to expert resources to address questions and provide crucial knowledge. Plus, Hitachi has a close relationship with an internal 麻豆原创 advocate who escalates issues, helps resolve critical items, and connects with a development team from 麻豆原创 to clearly communicate needs.

鈥淲e have been very pleased with the quality and caliber of the team of experts for 麻豆原创 Preferred Success,鈥� says Randal Miller, general manager of the IT division at Hitachi. “They actively engaged with our needs and took ownership to resolve issues. We greatly appreciate their guidance and continued support as we move forward from our on-premise ERP system mindset toward leveraging the capabilities of 麻豆原创 S/4HANA Cloud, public edition.”

Raising the Bar in 2024 and Beyond

Reflecting on these initiatives and many more achieved by organizations using cloud solutions from 麻豆原创 in partnership with 麻豆原创 Preferred Success, it is no wonder transformations now go beyond incremental improvements and the adoption of breakthrough technologies. They have the required guidance to prioritize their growth and operational efficiency while improving resiliency, embracing integration, driving personalization, and eliminating technology debt.

Looking ahead to 2024 and beyond, we anticipate that our customers will have the choice to gain additional advantages from the expanded edition of 麻豆原创 Preferred Success, such as:

• Prescriptive solution reviews that aid more-effective decision-making
• Feature adoption assistance for building and operating resilient solutions
• Extended expert access and enhanced services to maximize the use of cloud investments

With such a strategic, expertise-led, and cloud-centric approach, our customers will continue to be well-prepared to explore new business opportunities and tackle any challenges that come their way.

Andreia Bessa is global program lead for 麻豆原创 Preferred Success at 麻豆原创.

According to a recent , the key challenges impeding the full realization of digital value include: IT complexity and high barriers to innovation, digital skills gaps and lack of on-demand expertise, and limited integration between technologies and data silos.

These challenges indicate the need for a flexible, extensible, and open digital business platform. For many organizations, (麻豆原创 BTP) is the answer. The platform can provide the development environments, applications, tools, content, and resources they need to help drive innovation, growth, and outcomes that translate into real business value.

But it’s also conceivable to further amplify and extend the platform’s value, thanks to the 麻豆原创 Preferred Success plan for 麻豆原创 Business Technology Platform, expanded edition. The edition can provide access to product specialist resources, , prescriptive one-on-one advisory, design and activation of platform capabilities, and proof-of-concept development.

Additionally, this edition of 麻豆原创 Preferred Success can offer guidance on migrating from cost-intensive, on-premise environments to the cloud and adopting new features. It can also facilitate quality reviews for solution stabilization聽and enhanced service-level agreements 鈥� all delivered through an outcome-based partnership with 麻豆原创.

Navigating the Way Forward with the Right Expertise

Business demand for new technologies, capabilities, and processes is constantly evolving. But one thing is unchanged: the urgency to deploy innovations and realize expected outcomes faster. In return, organizations must become more flexible, extensible, open, and integrated to resolve business challenges in ways that drive concrete results.

While adopting a unified platform is critical, companies must also combine the right applications, tools, content, and resources to deliver optimal value. This includes honest discussions and precise decision-making focused on closing skill gaps, sequencing transformation steps, securing full integration, and advancing data analytics and automation.

麻豆原创 Preferred Success for the expanded edition of 麻豆原创 BTP can fulfill that requirement, helping to bring genuinely digital-first businesses to life. The edition combines the existing 麻豆原创 Preferred Success service with more technical and functional expertise and predefined, built-in services through a . This approach helps increase productivity, reimagine processes, accelerate innovation, steer adoption of next-generation technologies with lower TCO, and improve go-live and risk mitigation.

Here are some new elements of the edition:

• Product specialists provide functional and technical knowledge to help drive the adoption of 麻豆原创 BTP, answering non-support-related questions, advising proposed 麻豆原创 best practices, and recommending appropriate services.
• Feature and platform activation services configure the capabilities of 麻豆原创 BTP to help meet customer requirements. They include simple configurations, connectivity setup, modeling, visualizations, and enablement to help activate tenants while excluding changes to the platform’s standard features and capabilities.
• Use case and business process design and realization deliver the “to be” architecture based on 麻豆原创 BTP. 麻豆原创 experts design and develop proof of concepts, prototypes, or pilots for a greenfield or extension use case inside a sandbox tenant that leverages the principles of 麻豆原创 BTP. The scope of this element excludes production readiness and production deployment.
• Migration and re-platforming recommendations allow customers to discover and develop their unique migration path to the cloud. The on-premise solution architecture is analyzed for re-platforming to 麻豆原创 BTP while adhering to .
• Solution review helps identify patterns that may cause system instability and proposes potential resolutions related to data, integration, configuration, performance, and overall cloud service setup during complex and custom implementations. 麻豆原创 validates whether a deployment of 麻豆原创 BTP follows 麻豆原创 best practices.

All these built-in resources and services 鈥� including the scope and delivery sizing based on 麻豆原创 internal benchmarking 鈥� are designed to help enhance innovation capabilities throughout your platform journey, including the run and optimize phases.

As a result, 麻豆原创 customers can increase the speed of application development, process automation, integration, data management, and analytics with the efficiency and agility needed to become and run a full-fledged digital-first business. More importantly, they can shape their business model to drive technology adoption and ongoing hypergrowth.

Unlocking Potential with Flexibility, Choice, and Insight

Extending and personalizing everything from applications to processes requires a development environment that鈥檚 ready to take on the next innovation use case while running undisrupted operations and fueling ongoing growth. However, reaching this level of business agility and resilience requires access to hands-on guidance with the right expertise and digital capabilities.

With 麻豆原创 Preferred Success for 麻豆原创 BTP, expanded edition, organizations can gain the best of both worlds through an enhanced partnership they can trust. And very quickly, their vision of a digital-first business can become a reality as the value of their investment in 麻豆原创 BTP deepens.

Ready to amplify the impact of your investment in 麻豆原创 Business Technology Platform? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 Business Technology Platform, expanded edition.

Amit Lodhe is global solution owner for 麻豆原创 Preferred Success for 麻豆原创 Business Technology Platform at 麻豆原创.

As the NHL continues to grow, the League continues to prioritize technology adoption to help advance the game and provide more engagement opportunities for fans.

Chris Foster, NHL vice president of Digital Business Development, explains: 鈥淎s our relationship with 麻豆原创 grows and technology advances, we pivot quickly to meet new demands and address our challenges with intuitive technology through 麻豆原创 Preferred Success services.鈥�

Unlocking the Power of Data with Partnership

The NHL is a rich tapestry of unforgettable moments, legendary players, and enduring passion that has captured the hearts of fans worldwide. To inspire and keep generations of new fans entertained and engaged, the League understands the importance of continuously innovating the experience in the arena and through its national broadcast partners.

鈥淥ur digital transformation efforts are not only boosting fan engagement across NHL platforms, but also increasing parity among our 32 clubs,鈥� Foster says. 鈥淲e are looking at data differently, ensuring it reaches the right people 鈥� our fans, players, coaches, and clubs.鈥�

This mindset on finding opportunity in data launched a series of innovations focused on enhancing the game and improving venue sustainability. With 麻豆原创 Preferred Success, to implement a platform that jump-started its ability to build and expand use cases over time to help meet changing business dynamics and objectives.

鈥溌槎乖� Preferred Success is instrumental in making all this work,鈥� Foster underscores. 鈥淎ccess to personalized, prescriptive recommendations from subject-matter experts and quality reviews enables us to create a customized and personalized solution.鈥�

Connecting Fans with Their Favorite Clubs

The first project the NHL delivered in collaboration with 麻豆原创 was transforming 鈥� creating a definitive destination for hockey analytics. Last season alone, more than 100 million data-hungry NHL fans engaged with the site’s intuitive dashboards and filters to analyze the performance of their favorite clubs and players and compare them to past NHL legends.

鈥淲e saw the potential to create a one-stop shop that uses stats to better connect our audiences with their favorite players and teams, understand the strategy of the game, and see trends more broadly across the League,鈥� Foster shares.

Working with 麻豆原创 Preferred Success, the NHL tapped into a database that has evolved into to help store and manage data points like never before. The effort digitalized more than 100 years of historical hockey data and introduced new and enhanced statistics in a way that enthusiasts can find visually appealing.

Foster adds: 鈥淭here are also unlimited storytelling opportunities as we provide our fans with a personalized and interactive experience.鈥�

Elevating Plays with Data Intelligence

Following the digitalization of its stats, the NHL co-developed one of the most significant technologies resulting from its partnership with 麻豆原创 Preferred Success 鈥� the , which runs on the League鈥檚 iPads. 麻豆原创 HANA Cloud again serves an integral role as the processing power that helps translate all in-game hockey data from the arena and the NHL’s system to the mobile app.

鈥淎s the fastest game on ice, there are millions of data points to be collected and analyzed every second across our 32 clubs,鈥� Foster says. 鈥淲e knew we needed to deliver a tool that could serve every club with very different expectations, different coaching staff structures, and different responsibilities.鈥�

Equipped with the advisory checks introducing development and administration readiness, capability advisory, and design discovery that 麻豆原创 Preferred Success offers, the NHL increased developer productivity for the mobile app development. Making real-time, customizable player statistics and data visualizations accessible during the game allows coaching staffs to adjust in-game tactics and achieve new levels of individual player and club performance.

For example, the data tiering functionality of the 麻豆原创-NHL Coaching Insights mobile app on the League鈥檚 iPads differentiates between in-game and past seasons’ NHL EDGE Puck and Player Tracking data. In-game data is analyzed in real time with the quick in-memory processing of 麻豆原创 HANA Cloud, processing puck and player position coordinates every 30 milliseconds. Meanwhile, gigabytes of NHL EDGE Puck and Player Tracking data are archived instantly, stored cost-effectively and securely, and reactivated readily and swiftly for further analysis.

Throughout this use case, 麻豆原创 Preferred Success helped the NHL better understand the stability of the system to reduce data duplication and storage while still providing a powerful processing engine that brings accurate data to the user rapidly. The services also helped deliver security and connectivity reviews and performance optimizations to help ensure the NHL coaching staffs have the best possible experience. In fact, with visualizations made possible by the solution, the League can review each clubs鈥� app usage to improve the app further and tailor it to their evolving needs.

Going Green with NHL Venue Metrics

In addition to elevating the fan experience and enhancing the game on the ice, the NHL is also working to reduce its ecological impact while preserving the sport’s roots for future generations. The League developed to collect, process, and report energy and water consumption, waste generation, and recycling frequency across NHL clubs and arenas 鈥� which plays a key position in its NHL Green platform.

The end-to-end, cloud-based application is the NHL’s latest and extended use of 麻豆原创 Business Technology Platform (麻豆原创 BTP), delivered through the prescriptive guidance of 麻豆原创 Preferred Success. Data is processed through 麻豆原创 HANA Cloud and visualized with 麻豆原创 Analytics Cloud, helping give venues the insights to embed sustainability best practices into their business operations wherever possible.

鈥淭he development of NHL Venue Metrics enables us to define new sustainability goals and standards as a League,鈥� Foster remarks.

Building a Future of Game-Changing Outcomes

A critical lesson the NHL learned throughout its experience with 麻豆原创 Preferred Success is the value of expert guidance and support 鈥� fast-paced innovation enabled through skillful teamwork. Each step in the League’s innovation journey progresses with best practices, targeted learning, in-depth release guidance, and prioritized incident handling 鈥� all aimed at evolving and improving the overall growth of the game.

鈥淲e certainly have clear goals and specific objectives for the future of the NHL. But it’s equally important to have in-depth expertise to ensure business solutions are doing all they can to help us reach our vision. It takes experience in seeing what others have done, what’s worked well, and what you should avoid,鈥� Foster reflects.

By working with 麻豆原创 Preferred Success, the NHL gained a trusted partner that helps it map out and provide prescriptive advice on configuration steps, modeling, performance testing, and more. All this work culminates in a smooth rollout and adoption experience across NHL club coaching staffs.

Foster concludes: 鈥淥ur collaboration has allowed us to continue to evolve and deliver additional stable and reliable applications that increase productivity, improve efficiency, and reduce costs.鈥�

To learn more about the value of 麻豆原创 Preferred Success and how the NHL is innovating, look at the following resources:

Amit Lodhe is global solution owner of 麻豆原创 Preferred Success for 麻豆原创 BTP at 麻豆原创.

Top image courtesy of the NHL

One of the biggest misconceptions about private cloud enterprise resource planning (ERP) software is that it鈥檚 fundamentally an on-premise system in a different deployment environment. The code base may be similar, but gaining the full advantages of cloud ERP 鈥� such as 鈥� requires customers to keep the solution continuously updated to leverage new capabilities, innovations, and technologies.

Available as a subscription and now newly enhanced, presents a proactive partnership to help support our customers that adopt the private edition of 麻豆原创 S/4HANA Cloud through RISE with 麻豆原创. The offering can provide a comprehensive plan of services, guidance, learning resources, and expertise 鈥� enabling customers to bridge gaps between their current capabilities and relevant updates from each release.

麻豆原创 Preferred Success is designed for adopting new technologies and helping 麻豆原创 customers align their digital investments with business strategies and transformation journeys, at all stages of their project.

Enhancing the Cloud ERP Experience with 麻豆原创 Preferred Success

The 麻豆原创 Preferred Success plan for 麻豆原创 S/4HANA Cloud, private edition includes scenarios that are key for the successful management of the cloud ERP, including:

Clean Core

A strategic clean core service helps ensure the stability of standardized core processes and data as well as the flexibility to innovate, differentiating our customers from their competitors. When these aspects of a high-performing cloud ERP are applied together, a harmonious balance between reliability and agility is created, allowing businesses to thrive and evolve more efficiently.

Thanks to the enhanced guidance of 麻豆原创 Preferred Success, organizations can now streamline operations, reduce risks, and ensure data integrity 鈥� all critical to the ERP system鈥檚 day-to-day functioning. In parallel, they can keep the cloud ERP aligned with their ever-evolving IT landscape to help adapt swiftly to changing market dynamics, drive continuous innovation, and seize new opportunities.

Continuous Improvement Governance

To help customers stay one step ahead of potential disruptions, the addition of the continuous improvement governance service to 麻豆原创 Preferred Success can enable organizations to proactively forecast high-risk situations before they significantly impact business processes and IT solution availability. Direct access to product engineers and subject-matter experts helps give our customers the peace of mind that comes with proven guidance and innovation.

This enhancement can ease the ability to predict the most valuable changes early enough for organizations to implement them promptly and securely and maintain a competitive edge. Businesses can also prioritize security by performing baseline security scans, receiving hardening recommendations, and ensuring their systems remain secure.

Driving Cloud ERP Stability with a Clean Core

麻豆原创 Preferred Success focuses on the data management and extensibility aspects of maintaining a clean core. The approach helps bring about a more resilient and high-performing system that can enable organizations to fully leverage the private edition of 麻豆原创 S/4HANA Cloud for sustained growth and success. It can also identify efficiencies early and provide guidance on streamlining core business processes.

Our customers gain significant advantages that could outweigh the combined cost of migrating to and operating the private edition, as demonstrated by insights from a :

• 377% ROI achieved by optimizing processes and ensuring upgrade readiness
• 30% higher business-process efficiency through regular strategic reviews
• 25% time-savings in release management preparations
• 24% improved productivity with faster resolution of priority one and two incidents
• 10% faster time to value through streamlined implementation and adoption

To achieve these outcomes, 麻豆原创 Preferred Success can be personalized to meet each customer鈥檚 unique requirements and objectives with clean core principles. This combination of strategic alignment, enhanced user experience, and continuous improvement helps ensure proactive, effective, and sustained support for the system鈥檚 performance and stability in the private edition.

Running ERP Operations with Flexibility

The continuous improvement governance service of the 麻豆原创 Preferred Success plan can encompass a comprehensive analysis of all capabilities in the private edition. This includes fast identification of new mission-critical risk patterns, prompt communication of mitigation measures, and consistent transparency of tangible results from the analysis of the private edition to the predictive development of critical KPIs.

In addition, collaboration between our customers鈥� stakeholders and 麻豆原创 subject-matter experts is supported by on-demand engineering resources, focusing on providing practical and realistic recommendations and achieving real-world use of them. Leveraging artificial intelligence (AI)-driven check logic and predictive check models based on customer system data provided by the 麻豆原创 EarlyWatch Alert service helps ensure a data-driven and efficient approach.

The holistic approach of the continuous improvement governance service can not only safeguard operations but also foster a proactive mindset crucial for long-term success. According to the Forrester Total Economic Impact study, the benefits of the service include:

• 50% reduction in incident tickets and much fewer priority one and priority two requests
• Reduced risk throughout the lifecycle of 麻豆原创 S/4HANA Cloud, private edition
• Optimized business processes, which can increase the value of the cloud ERP capabilities
• Improved user satisfaction with faster access to the latest technologies that meet their needs

Moreover, the continuous improvement governance service can establish service-level agreements for risk evaluation, including initial evaluation time after initial risk awareness, corrective risk mitigation response time, and continuous weekly risk detection processing throughout the year. As a result, the private edition can remain stable yet ready to navigate an ever-evolving landscape of risks and opportunities.

Unlocking the Full Potential of Cloud ERP

With the latest enhancements to the 麻豆原创 Preferred Success plan for 麻豆原创 S/4HANA Cloud, private edition, the debate on whether cloud ERP is merely an on-premise system in a different environment can be put to rest.

Our customers can gain the advanced support they need to empower their organizations to unlock the full potential of their software investment with ongoing guidance and expertise. They can facilitate a smooth integration between the stability of core processes and current data and benefit from the flexibility to adopt and innovate the latest updates, capabilities, and technologies. And as the Forrester Total Economic Impact study indicates, the results will speak for themselves.

 or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 S/4HANA Cloud, private edition.

Arun P is global solution owner within the Chief Innovation Office of Cloud Success Services at 麻豆原创.

When you move to the cloud, a few things change in your daily life. For example, you will see regular changes to the user interface or new functionalities released at a regular cadence, which is quite different from when your end users are used to an on-premise solution. Therefore, your organization needs a different support model, too. Employees require more training and technical and organizational change management strategies.

And that鈥檚 what聽聽is designed for: to help you take an advanced step toward the adoption of cloud software in a simpler, faster, safer way. The offering can be an always-there companion to help you work in cloud solutions from 麻豆原创 and help make you more successful 鈥� for example, through increased productivity and more efficient business processes. In a nutshell, it can be your helpful guidance and support model for working in the digital environment.

麻豆原创 Preferred Success Offers Ongoing Support聽

麻豆原创 Preferred Success can deliver a wide range of guidance to support businesses in running as efficiently as possible in the cloud through continuous access to subject-matter experts when a roadblock or simple question arises. In addition, 麻豆原创 Preferred Success can deliver an adoption strategy plan tailored to your exact business goals. You can benefit from regular success checks and analyses to help optimize your use of 麻豆原创 software. Your聽麻豆原创 Preferred Success聽customer success partner can identify new functions, so-called key features, that may be worth adopting based on your solution goals.

But the offering goes even further to help 麻豆原创 customers utilize 麻豆原创 software to its full potential. The custom-tailored plan can provide accelerated access to cloud services and advice on the latest functional features that might be of interest to your business. Last but certainly not least, the service can offer ongoing learning opportunities for end users and solution administrators, as well as change management support from 麻豆原创 experts. This also can include enhanced service-level agreement targets, including priority processing of select support requests.聽

Achieve Benefits with 麻豆原创 Preferred Success

Many organizations already rely on guidance from 麻豆原创 Preferred Success. These include , Europe鈥檚 leading photo service provider聽, specialty chemicals company聽,聽and the .

,聽quantified 麻豆原创 Preferred Success benefits for a composite organization comprised of 254 participating businesses. Benefits included:

• 10% faster implementation
• 24% boost in productivity by reducing more than 50% of incident tickets
• 25% time savings in release management
• 30% improvement to business process efficiency

Designed to Accompany 麻豆原创 Customers in the Cloud

Moving to the cloud can be a challenge. That鈥檚 why the offering includes change management to help accelerate the transition and make it as efficient and sustainable as possible.

However, the plan can also help 麻豆原创 customers already working in the cloud utilize cloud solutions from 麻豆原创 to their full potential. For example, regular success checks and recommendations for newly released functionalities in 麻豆原创 Preferred Success can be useful even to an experienced solution administrator.

Access Continuous Training with 麻豆原创 Preferred Success

With 麻豆原创 Preferred Success, solution administrators and power users can receive ongoing learning opportunities through exclusive access to , our digital learning program. The offer is valid for five users, up to 100 hours and two attempts to achieve 麻豆原创 solution certifications.

Want to learn more? Schedule an appointment with your account manager or visit

This article originally appeared on 麻豆原创 News Center Germany.

According to a from The Josh Bersin Company, today鈥檚 dynamic workplace environments require a human capital management (HCM) system that is 鈥渞eady to use, productive from day one, welcoming to change, and easily adapted to.鈥� The diversity and comprehensiveness of features incorporated into cloud-based fall into this category, setting the foundation for building impactful, next-generation HCM and HXM solutions.

Now, you can get the specialized resources and enhanced services necessary to unleash the full potential of your HXM solution investment. Using the 麻豆原创 Preferred Success service for HXM solutions from 麻豆原创, expanded edition, you can optimize the value of 麻豆原创 SuccessFactors solutions by benefiting from a closer partnership for workplace transformation.

A Close Partnership for Workplace Transformation

From planning to go-live and active operation of an 麻豆原创 SuccessFactors solution, your business can realize significant value from 麻豆原创 Preferred Success for HXM solutions from 麻豆原创, expanded edition. The edition can not only protect your workforce and organizational data and HR applications but can also set the foundation for a long-term partnership that drives continuous knowledge transfer, technical upskilling, and increased awareness of relevant software updates.

Building on the existing 麻豆原创 Preferred Success service for HXM solutions from 麻豆原创, the edition helps accelerate business transformation success. It can provide extended access to subject-matter experts in cloud adoption, a set of prescriptive reviews of business needs and applications that support daily operations, and assistance with feature adoption. More importantly, you can develop and operate resilient solutions, maximize the value of your cloud investment, and make effective decisions that support business goals.

Let鈥檚 start with extended access to functional technical resources. Your HR organization and stakeholders can engage with experts offering the technical and functional guidance you need to understand existing business processes, assess and maximize product usage, and accelerate outcomes. Throughout this service engagement, you can closely collaborate and align future updates, landscape changes, and service delivery and follow-up with a technical and functional resource. The expert can also help orchestrate how-to conversations, review your calendar and plans, and document your landscape.

Then, with proactive monitoring, you can work with an 麻豆原创 technical resource to oversee the five most critical managed jobs for your business. You and an 麻豆原创 delivery specialist can create a standard operating procedure for each job, which is used to determine what needs to be done and which actions should be taken if a failure arises.

Next,聽an annual solution stabilization review of all live modules of your HXM solution investment is conducted. This experience allows you to schedule services required to be completed for each live module and validates usage compared to best practices to identify gaps or improvement opportunities. Moreover, you can gain recommendations for continuous improvement activities and increased adoption over time.

And last but not least, new feature activation is available to help plan, discover, explore, test, enable, and measure the impact of new functionality. Subject-matter experts can kick off the activation process by mapping your success plan as part of an inclusion list and recommending features that best meet your needs. Then, with the help of an 麻豆原创 delivery specialist, you can activate your chosen feature in a nonproductive landscape, define a testing strategy that contains a base-level unit evaluation, and start testing in a productive environment. During regular touch points, you and your customer success partner can review the usage of the feature and its impact on your business success plan.

Driving Continuous Value in the Workplace

The ever-evolving and continuously improving nature of the cloud is shaping a future where employees of all roles and seniorities are consistently engaged, empowered, and motivated. And with the prescriptive guidance and personalized assistance of 麻豆原创 Preferred Success for HXM solutions from 麻豆原创, expanded edition, you can bring that vision to life with less risk, greater flexibility, and better transparency.

Ready to amplify the impact of your work experience? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for HXM solutions from 麻豆原创, expanded edition.

S茅bastien Brun is global director of Customer Success at 麻豆原创.
Marcel Bitter is global director of Customer Success at 麻豆原创.

Through for 麻豆原创 Commerce Cloud, expanded edition, 麻豆原创 customers can now partner with 麻豆原创 and seize this new commerce wave with designated experts who provide access to specialized resources and enhanced services. This offering allows 麻豆原创 Commerce Cloud solution customers to create an agile, composable commerce system that fulfills their current and aspirational business goals — all while driving continuous improvement.

A Guided Approach for Commerce Transformation

By partnering with the right technology and business process experts, companies can rightsize their commerce vision and accelerate their move forward with steps that transform the customer experience faster and more efficiently. 麻豆原创 Preferred Success for 麻豆原创 Commerce Cloud, expanded edition delivers on this challenge with exceptional support from knowledgeable 麻豆原创 experts throughout the lifetime of the solution.

Without processing another statement of work, 麻豆原创 customers can realize significant value from implementation to go-live and active operation of their solution. Advantages include protecting commerce, organizational data, and applications while enabling continuous knowledge transfers to enhance technical upskilling and elevate awareness and outcomes of relevant software updates.

Enhanced services — such as prescriptive solution and application reviews — turn the implementation and use of 麻豆原创 Commerce Cloud into a more impactful, dynamic, and flexible tool for meeting current and future commerce expectations.

The expanded edition builds on prescriptive guidance on solution design, remote activation enablement, and pre-go-live quality review capabilities included in the existing 麻豆原创 Preferred Success service. It also supports adoption optimization and risk mitigation, allowing organizations to evolve their commerce experience using 麻豆原创 expertise to guide the commerce transformation.

Access to Expertise

Designated functional and technical resources work with customers to make sure they are getting the most out of 麻豆原创 Commerce Cloud. The 麻豆原创 expert provides deep technical and product-based knowledge to accelerate strategic outcomes and maximize solution adoption and consumption.

For commerce organizations and their stakeholders, this experience allows customers to acquire functional and technical knowledge and receive answers to queries related to standard integration with other 麻豆原创 solutions and critical implementation difficulties.

Solution Reviews

Customers also have a distinct chance to collaborate with subject-matter experts as part of the prescriptive reviews. This advantage gives our customers鈥� stakeholders recommendations and advice on changes that can help mitigate or resolve business challenges, improve the commerce experience, and proactively reduce bottlenecks.

In addition, this service offers stakeholders better ways to navigate strategies for simplifying and optimizing operations, reducing administrative work, boosting process efficiency, and extending transparency to user adoption and system stability.

Application Review

Customers can bring their organization together to dive deep into their commerce and business needs with the assistance of a remote, one-on-one workshop.

In this setting, they can see how their business has evolved and discuss a road map for evolving process, employee, customer, and business needs. Furthermore, they learn about opportunities for augmenting the solution with new functionalities and consider process improvements through transparent KPI analysis of the digital investment.

New Feature Activation

麻豆原创 Preferred Success for 麻豆原创 Commerce Cloud, expanded edition also assesses and enables the impact of new features, configurations, and simple customizations added to 麻豆原创 Commerce Cloud.

This service matches business needs to updates that offer better value to current goals and challenges defined during a success check or business application review. 麻豆原创 experts evaluate the potential benefits and risks of the new addition and pinpoint system changes needed to activate and test the update to measure business outcomes.

The Right Partner Matters When Winning the Digital Marketplace

The right technology partners can help organizations scale expectations and accelerate transformation — this is undoubtedly true for commerce too. 麻豆原创 Preferred Success for 麻豆原创 Commerce Cloud, expanded edition fills that role by providing the forward-looking analysis, prescriptive guidance, and personalized assistance businesses need to unlock their potential in an always-on marketplace.

Ready to amplify the impact of your digital commerce experience? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 Commerce Cloud, expanded edition.

Amitesh Tiwari is solution manager for the Chief Innovation Office of Cloud Success Services at 麻豆原创.

Acquiring the right talent is critical for businesses when they adopt their first cloud solutions. Without the right people, companies cannot realize the full value of the cloud, impeding their ability to drive continuous improvement, transformation, and innovation.

A proven remedy for this talent gap is consistent access to personalized guidance from experts who help manage software-as-a-service (SaaS) solutions reliably, resolve queries and incidents quickly, and alleviate administrative workloads associated with adopting enhancements. In a commissioned by 麻豆原创, Forrester Consulting reported that this approach uncovered additional uses and opportunities to achieve business goals.

To better understand the benefits, costs, and risks associated with this trend, the third-party global market research company assessed the offering. The proactive service offering can provide the success resources and tailored-to-fit consultative assistance necessary to maximize the value of cloud solution investments from 麻豆原创 throughout the application lifecycle. The results were combined to form a single composite organization.

Expanding the Cloud鈥檚 Value with Individualized Guidance

Issue resolution, new release implementation, and a gradual, company-wide migration associated with long-term cloud usage can be costly juggernauts of overwhelming complexity. However, organizations that turn those tasks into benefit-rich opportunities know how to optimize the value of their cloud investment to adapt their processes based on evolving business needs and the latest technology capabilities.

According to the Forrester study, 麻豆原创 Preferred Success allows 麻豆原创 customers to gain this advantage by driving a considerable total economic impact (TEI) 鈥� even five years or more after the initial cloud implementation. Findings from the aggregated study of a customer generating US$1 billion annually revealed a 377% ROI on cloud investments. Such an outcome also includes higher project efficiency, improved application time to value, productivity gains, and optimized business processes.

How can companies achieve such a dramatic advantage? It all goes back to having consistent and trusted guidance to increase business value in four fundamental ways:

1. Accelerated Implementation and Release Preparedness

Forrester鈥檚 survey results reveal a 10% decrease in implementation effort for internal teams and a reduction in release preparation time by one month each year. Such improvements are achieved by understanding upcoming changes and reviewing release information quickly and early on. In return, organizations can tap into the benefits of the latest cloud capabilities sooner and accelerate the realization of the technology鈥檚 overall value.

During one of Forrester鈥檚 interviews, a respondent shared that 麻豆原创 Preferred Success helps organizations discover new and relevant features. The 麻豆原创 customer stated: 鈥淭wo years ago, [releases happened] every three months 鈥� and, certainly time-wise, [they required] more than a week for its preparation. Now, [they arise] every six months and [are] streamlined and done within a week in terms of being ready for it.鈥�

2. Faster Time to Value

Shorter release cycles not only shorten the time required to manage new releases, but also position the business toward getting the most value from its cloud solution investment. For example, access to 麻豆原创 expertise through a single point of contact delivers a higher user satisfaction rate. This is especially true when reducing risk throughout the solution lifecycle and improving and optimizing process efficiency.

According to the survey, customers using 麻豆原创 Preferred Success also appear to adopt cloud solutions better. They spend a weekly average of three hours more than users who do not leverage the service offering. Furthermore, customers indicate a more satisfying overall experience, compared to the total number of businesses that have adopted cloud solutions from 麻豆原创.

3. Increased Optimization of Business Processes

Forrester鈥檚 research also indicated that 麻豆原创 Preferred Success offers a prime opportunity to collaborate with 麻豆原创 experts to help achieve critical business goals through business process optimization. Respondents gained an overall 24% boost in productivity, as IT issues reduce during regular strategic reviews and ongoing formal exchanges with customer success experts, participation in customer councils, and access to in-depth training materials.

All these activities pave the way to 30% higher employee efficiency and productivity while potential areas for process enhancement are identified. But more important, organizations are learning how to mitigate emerging risks with worthwhile remedies.

A technology team lead from an energy firm told Forrester, 鈥淥ur customer success expert knows the challenges that we might be having. If there are upcoming changes that will address those challenges, she will tell us about the potential fix worth testing out.鈥�

4. Streamlined IT and Business Operations

One benefit that cannot be underscored enough is the reduction of priority one and priority two cases. 麻豆原创 Preferred Success can deliver this outcome through fast-paced, effective mitigation and resolution of IT incidents. As a survey respondent explained, 鈥淭he number of tickets has gone down since the system is more stable now compared to when we started.鈥�

Streamlining IT and business operations without getting bogged down by incidents gives users the confidence that their technology is reliable and provides accurate, data-driven insights. And as user satisfaction improves, business processes become more efficient and risk across the solution lifecycle decreases.

Moving Forward with Flexibility, Efficiency, and Confidence

We believe Forrester鈥檚 TEI research clearly shows that 麻豆原创 Preferred Success offers a combination of proactive outcomes that can be critical to business success in every economic condition. From accelerated implementations and faster time to value to business process optimization and simplified IT and business operations, organizations can be empowered to transform at their pace with greater flexibility and value.

And with those advantages, companies can create a foundation that helps ensure the benefits of the cloud consistently outweigh the technology鈥檚 costs.

Could 麻豆原创 Preferred Success amplify your future potential in the cloud? Find out by reading Forrester鈥檚 full economic impact study, 鈥�.鈥�

Chad Crook is chief innovation officer of Cloud Success Services at 麻豆原创.

Procurement leaders struggle with optimizing the use of data and analytics (54%), adopting artificial intelligence (51%), and automating processes (37%), according to sponsored by 麻豆原创. And if they do implement new technologies, adoption for 41% of organizations tends to be low, presenting a significant barrier to digital transformation.

The 麻豆原创 Preferred Success plan for 麻豆原创 Ariba solutions, expanded edition, empowers procurement leaders to rethink the status quo of their digitalization during a new implementation of procurement and supplier collaboration solutions from 麻豆原创.

A Guided Adoption Experience

The need for cloud-based procurement technology 鈥� such as 鈥� has accelerated in recent years to realize more substantial business results. For most procurement functions, this digitalization approach increases process efficiency, improves vendor relationships, reduces business costs, helps ensure spend compliance, and drives value to the bottom line while unifying purchasing, supply chain, manufacturing, deliveries, and sales.

Despite such impressive possibilities, such a procurement experience can be difficult to achieve without the right guidance 鈥� only exacerbating the pressures, challenges, and frustrations felt across every vendor and buyer interaction.

麻豆原创 Preferred Success for 麻豆原创 Ariba solutions, expanded edition, works to break this cycle of lackluster technology adoption. Building on the highly valued portfolio of the existing offering, this edition can identify the value of 麻豆原创 Ariba solutions based on individual goals and challenges and analyze the impact of adoption to set expectations and determine required changes. In addition, it is designed to activate new features as soon as they become available and measure business outcomes from testing to go-live and production.

麻豆原创 Preferred Success for 麻豆原创 Ariba solutions, expanded edition, combines personalized advice, practical guidance, and proactive partnership to help accelerate the procurement function鈥檚 digital transformation in the cloud. Organizations can collaborate with 麻豆原创 experts to enable new features, interfaces, and simple customizations during each quarterly update of 麻豆原创 Ariba solutions.

This relationship helps troubleshoot issues in areas of concern, including data management, configuration, and setup and addresses any other high-priority issues with in-depth knowledge of the implemented solution. For example, product experts can investigate and resolve integration requirements, answer non-support questions, and advise on best practices.

Even more beneficial is a semiannual application review led by 麻豆原创 experts. Procurement leaders can experience a holistic assessment of their business鈥檚 cloud landscape to understand current and upcoming challenges and explore opportunities for new functionalities, such as machine learning-based automation of a process or workflow.

The Extra Impact of Continuous Support

With 麻豆原创 Preferred Success for 麻豆原创 Ariba solutions, expanded edition, procurement organizations can take advantage of the ever-evolving and continuously improving nature of the cloud 鈥� even if they鈥檙e unfamiliar with the technology.

The edition offers the prescriptive guidance and personalized assistance necessary to implement new technologies and capabilities while safeguarding process integrity, optimizing operations, and unlocking innovative thinking. But more importantly, it turns procurement organizations into impactful business partners that create new opportunities for profitability and growth with less risk and greater flexibility.

Ready to amplify the impact of your procurement function? Contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 Ariba solutions, expanded edition.

John Wagner, Jr. is global practice lead for 麻豆原创 Preferred Success 鈥� Procurement at 麻豆原创.

As a partner to countless companies undertaking digital transformations, 麻豆原创 is constantly delivering best-in-class solutions to help unlock that value for customers. A key element of this process is listening to 鈥� and taking seriously 鈥� the needs expressed by customers. As a result, 麻豆原创 is now reimagining, simplifying, and sharpening its services and support portfolio by pivoting to focus heavily on adoption and consumption.

is built for the cloud, designed to help customers realize value fast and achieve lasting success. To achieve customer lifetime value is the central goal behind all the changes. It is designed to support customers throughout their journey with 麻豆原创, in cloud, on-premise, and hybrid environments. The portfolio also includes services built specifically for partners, to help them supplement and build their capability and capacity and help ensure customer success with 麻豆原创 by their side. The new services and support portfolio from 麻豆原创 combined with services from the ecosystem can help customers receive the best of 麻豆原创 and its partners.

With the introduction of the reimagined portfolio, which is characterized by , , and , it has never been easier to engage with 麻豆原创 and to take advantage of project-specific services and mission-critical support. The new portfolio follows the establishment of the Cloud Success Services organization earlier this year.

An Experience for Every Customer Need

麻豆原创 introduces success experience levels, which consider the needs of each customer, their desired business outcomes, and their growth timeline. They address the fast and successful adoption and usage of the solution. This is achieved by combining the existing portfolio with new services to create a holistic and comprehensive experience across the customer journey.

With the subscription to a cloud service from 麻豆原创, customers can receive a unique experience. The new portfolio offers the possibility to choose the level of intensity of interaction and support from 麻豆原创 while also adding in additional services to help customers with the exact need they have wherever they are in their adoption journey.

Existing and well-established offerings, such as , , and , will remain and continue to evolve, serving as the basis of these success experiences. For example, 麻豆原创 Preferred Success will cover private cloud deployment models in addition to public cloud. New offerings are also being added, such as or .

麻豆原创 offers three new success experience levels, considering customer needs and deployment approaches.

Essential Success Experience

Centered around , 麻豆原创 provides all customers with a rich foundational onboarding and support experience focused on proactive mission-critical support, fast time to first value, collaboration, innovation, application lifecycle management, enablement, self-paced educational offerings, and best practices. Embedded launch activities are included in a cloud service subscription from 麻豆原创. This will help customers prioritize and launch the functions that add value, so they and any partner they choose can focus on results, instead of reinventing what鈥檚 already been done.

Advanced Success Experience

Leveraging 麻豆原创 Preferred Success, the advanced success experience level delivers a personalized solution and process expertise for cloud solutions from 麻豆原创 backed by enhanced support service-level agreements. It is a personal road map for everything from workflows to user experience to culture. 麻豆原创 Preferred Success provides advanced focused guidance to help customers yield more value from 麻豆原创 solutions and continuously improve business outcomes. It is a customized vision that can convert metrics and milestones into a tailored success plan. A customer success partner helps customers take full advantage of their 麻豆原创 solutions.

Select Success Experience

The select success experience level is tailored to the customer鈥檚 individual transformational needs and outcomes. It鈥檚 a complement to the ongoing, solution-specific essential or advanced success experiences from 麻豆原创. It helps drive optimization and value realization of end-to-end, multi-solution business landscapes. Customers can choose a full multi-year strategic engagement with 麻豆原创 based on 麻豆原创 MaxAttention, shorter-term engagements focused on key compelling business events with 麻豆原创 Business Journeys, or a combination of both.

To address specific business challenges, 麻豆原创 offers , which combine expertise and insight from across 麻豆原创 into targeted packages with a specific scope, timeline, and cost. 麻豆原创 Business Journeys can address different aspects of business challenges 鈥� from planning to execution or from quality assurance to education and guidance.

In addition, within the select success experience level, 麻豆原创 MaxAttention is available, which is the most comprehensive, transformational, and strategic engagement experience 麻豆原创 offers. It can deliver hands-on, in-depth expertise designed to help build a long-term innovation plan 鈥� working to tackle the complex challenges that span the systems, teams, and processes a customer鈥檚 business depends on.

Success Extensions and Success Services 鈥� Tailor Your Experience

In addition to the three success experience levels, 麻豆原创 offers that can be combined with different experiences to help provide additional pre- and post-go-live and cloud optimization services for overall success with solutions at scale. With this, the customer can adjust to create the optimum customer experience at any given time for their business and on their journey.

In addition to success experiences and success extensions, customers can handpick individual to address the needs for larger transformations, highly complex scenarios, or introducing new technologies. 麻豆原创 can also provide extension services to the ecosystem to help enable and enhance their customers.

Success in the Ecosystem

The new portfolio represents a huge leap forward in understanding the needs of customers and how to help them achieve the outcomes they need to be successful. It also focuses on the success of the entire 麻豆原创 ecosystem, which is more important in the cloud than ever before. 麻豆原创 is developing partner success services that will enable partners to support customers throughout their lifetime experience with 麻豆原创.

This next-generation service and support portfolio will evolve over time, taking a transformation journey itself. It will be an exciting time to be part of the 麻豆原创 ecosystem, marking the start of a new era of working together to create continuous value for customers, right from the start.

Claudio Muruzabal is president of Cloud Success Services at 麻豆原创 SE.

The cloud-based portfolio offers 麻豆原创 customers new experiences, extensions and services to address their individual needs and makes it easier for them to engage with 麻豆原创 at their own pace. Customers can take advantage of project-specific services as well as proactive and mission-critical support within the portfolio.

The reimagined portfolio is designed to support customers throughout their journey with 麻豆原创, in cloud, on-premise and hybrid environments. It follows the announcement earlier this year of the establishment of the Cloud Success Services organization.

鈥淏acked by 50 years of expertise, our services and support professionals work together with customers and their partners to help realize results rapidly and deliver continuous innovation,鈥� said Claudio Muruzabal, President, Cloud Success Services, 麻豆原创 SE. 鈥淲hether customers are implementing something new, taking a legacy system to the cloud or transforming how their business works, we鈥檙e committed to helping them design and apply the right solutions across the business lifecycle. No matter where they are starting, how big they are or how fast they need to move, we offer a portfolio to fit what our customers need to unlock the value of their 麻豆原创 solutions.鈥�

麻豆原创鈥檚 well-established offerings, including , and , and others will remain and continue to evolve and provide the foundation of the company鈥檚 success experiences. New offerings, including and offerings, have been added to update the portfolio.

An Experience for Every Customer Need

To help provide customers with maximum flexibility, 麻豆原创 offers three new levels of success experience 鈥� essential success experience, advanced success experience and select success experience. Each level considers individual customer needs and deployment approaches. All three levels are designed to prepare, guide and engage customers to accelerate their implementations of the 麻豆原创 software platform and achieve lasting success.

Essential Success Experience

Centered around 麻豆原创 Enterprise Support, the essential success experience level provides a rich foundational onboarding and support experience across the 麻豆原创 solution landscape for customers. It focuses on proactive, mission-critical support, application lifecycle management, and fast time to first value. Embedded launch activities complement the cloud editions of 麻豆原创 Enterprise Support to help customers prioritize and accelerate functions that add value faster, so they benefit from what鈥檚 already been completed.

Advanced Success Experience

Leveraging 麻豆原创 Preferred Success, the advanced success experience level delivers personalized solutions and process expertise for cloud solutions from 麻豆原创 backed by enhanced support service-level agreements. It is a personal road map for everything from workflows and user experience to culture. 麻豆原创 Preferred Success provides advanced focused guidance to help customers gain more value from 麻豆原创 solutions and continuously improve their business outcomes. It is a customized vision that converts metrics and milestones into a tailored success plan. A customer success partner helps customers take full advantage of their 麻豆原创 solutions.

Select Success Experience

The select success experience level is tailored to customers鈥� individual transformational needs and outcomes. It helps drive optimization and value realization of end-to-end multisolution business landscapes. Customers can choose a full, multiyear strategic engagement with 麻豆原创 based on 麻豆原创 MaxAttention or shorter-term engagements focused on key compelling business events with 麻豆原创 Business Journeys, or a combination of both.

Add and Choose for a Tailored Experience

In addition to the three success experience levels, 麻豆原创 is offering that can be combined with the three experience levels to provide pre- and post-go-live cloud optimization services. Customers can always choose individual to address their most pressing needs, whether they are engaged in large transformation projects, complex scenarios or the introduction of new technologies and products. Partner-only services are available to enable and enhance customer offerings.

麻豆原创 plans to continue to develop the portfolio as customers grow their businesses in the cloud. The enhanced offerings mark the start of a new era of enhanced customer and 麻豆原创 ecosystem collaboration.

Visit the 麻豆原创 News Center. Follow 麻豆原创 on Twitter at .

About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 麻豆原创 customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .

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This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.聽 Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of 麻豆原创鈥檚 2021 Annual Report on Form 20-F.
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Innovations are always top of mind for companies 鈥� especially 麻豆原创 customers. But you won’t find them musing future-minded technology trends such as quantum computing, neural interfaces, or nanotechnology. Instead, they are accomplishing extraordinary feats and delivering meaningful outcomes with existing technology and expertise.

Certainly, every business has a story of exceptional innovation to tell. And I am proud to share those of our customers 鈥� some of which were recognized by 聽in 2021 for making the world better with assistance from 麻豆原创 Services and Support offerings.

Enhancing Scale and Performance for Heavy Data Workloads

When under pressure to meet regulatory requirements, deliver higher margins, and improve customer experiences, companies must improve how they manage increasing volumes of data. But all too often, the limitation of an on-premise landscape does not allow the flexibility, agility, speed, and cost-effectiveness to meet that challenge.

For one of the 麻豆原创 Innovation Award winners, the answer was found in a proof of concept created through a joint effort between 麻豆原创 and Google Cloud.聽聽(PayPal), which adopted Google Cloud as its core IT partner, chose a combination of Google Cloud and 麻豆原创 S/4HANA for financial products subledger on a 96 TB scale-out configuration of 麻豆原创 HANA. The innovation leveraged Google Cloud’s expertise in building scalable, distributed systems and 麻豆原创’s relentless focus on delivering mission-critical business process automation.

Bringing the best of 麻豆原创 and Google Cloud engineering together, PayPal can benefit from groundbreaking capabilities with higher performance, lower costs, and more flexibility. The technology platform company now runs one of the world’s largest scale-out clusters of 麻豆原创 HANA. And in return, it accelerated query runtime by 40 times through parallelization, reduced its memory footprint by 78% with dynamic data-tiering techniques, and experienced 24 weeks of continuous operations with zero downtime.

Achieving Health Goals Through Process Standardization

During the COVID-19 pandemic, businesses were concerned with maintaining operational continuity and keeping pace with demand while ensuring a safe and healthy environment for their workforce. However, as one of our award finalists discovered, a complex IT infrastructure involving multiple disparate enterprise resource planning (ERP) systems prevented the ability to run as quickly as possible.

The European division of聽 addressed this issue by deploying cloud-based solutions to standardize processes and support localization requirements for different countries. With , , and 麻豆原创 development experts, the division consolidated 13 ERP systems into a single instance of 麻豆原创 S/4HANA Cloud and gained the agility to achieve meaningful change.

American Air Filter Company harmonized processes and gained a single view of the truth, providing more transparent and streamlined operations across all business areas. Additionally, its simplified IT infrastructure costs less to maintain and enables the business to take advantage of intelligent technologies to innovate new offerings.

Setting New Standards with Embedded Analytics

Every organization reaches a point where homegrown, mainframe-based business information systems must be replaced to enhance decision-making and enable higher standards for data governance, quality, and security. But the first step is not necessarily ripping out the legacy technology and implementing a completely new architecture, which in most cases can become too operationally disruptive and costly.

For 2021 finalist聽 (Penn State), expert guidance from 麻豆原创 Enterprise Support services was needed to help upskill its IT team and pave the way for cutting-edge embedded analytics. The university worked with 聽to build a strong foundation in analytics, including through remote, recorded individual and group webinars, to support its digital transformation journey.

Penn State relied on the聽 for 麻豆原创 Analytics solutions to help close any digital skills gaps. The organization engaged with experts, posting questions in value map forums and arranging collaborative sessions with peers. Plus, it used the 聽tool to help demonstrate and trial innovative data analytics and reporting tools, conduct scoping and sandboxing exercises, and create a proof of concept.

Relating training material to workflows and real project scenarios enabled Penn State’s employees to apply knowledge more readily and apply feedback as they adopted 麻豆原创 S/4HANA embedded analytics. And with access to experts who truly understand its challenges, Penn State’s administration staff now has the necessary skills to adapt and run embedded analytics, which will influence how it runs the university.

Transforming for Agility, Speed, and Success

During any significant organizational change such as a merger, acquisition, or spin-off, most companies find that their legacy landscape is too complex, lacking in technical depth, redundant, or costly to maintain.聽Another finalist,聽聽(HPE), is no stranger to this challenge.

When HPE’s parent company, the Hewlett-Packard Company, spun off in 2015, the business needed to simplify applications and processes enterprise-wide to fulfill the world’s growing need for cloud services and intelligent technology. HPE implemented a wide variety of solutions and services to create a solid foundation for the business and enhance IT with powerful next-generation technologies. The聽 program provided the guidance necessary to help validate, plan, execute, and test the design of its infrastructure.

As a result of its efforts with 麻豆原创, HPE reduced recommitments to orders after removing the legacy processes that had resulted in rescheduled jobs. The company improved on-time delivery by focusing on its partners and helping them improve their shipping performance. Today, 99.5% of HPE’s customer orders are delivered on time, up from 90% in the past.

Trailblazing the Future with Innovation

All these stories are exceptional examples of how 麻豆原创 customers are shaping their innovation effort to trailblaze a future of ongoing productivity and growth. And I am proud that my experts, who support 麻豆原创 Services and Support offerings, are playing a key role in our customers’ success.

Throughout the year, I hear our customers express their gratitude to my team of experts for helping them realize their potential as intelligent enterprises. Recently, I read a quote from 麻豆原创 Innovation Award finalist聽聽that I think best sums up the best of what we offer.

“Thanks to guidance from 麻豆原创 Services and Support and the Intelligent Enterprise Institute, we better understand the dependency of customer experience on our delivery processes,” said Sebastian McClintock, global director of Customer Experience at Delivery Hero. “Leveraging 麻豆原创 S/4HANA, Experience Management solutions from 麻豆原创 and Qualtrics, and machine learning models, we now know how to improve data flows and best use our data to meet customers’ needs.”

Do You Have a Story to Tell?

Such change is hard work, and extraordinary results deserve to be told. That鈥檚 why we host聽麻豆原创 Innovation Awards every year. It allows us to celebrate organizations that are improving business processes, providing faster and more effective customer service, making a difference for current and future employees, and more.

And we invite all of you 鈥� especially if you selected services and support from 麻豆原创 as your partner or co-partner 鈥� to submit a nomination. The call for nominations to is open now, but only for a few more months. Share your story with us!

Oliver Huschke is vice president and global head of Marketing and Communications for Services and Support at 麻豆原创.

The more sophisticated technology becomes, the greater the struggle to adopt new business models and establish internal policies and processes to support them. Yet, the barrier is not the technology 鈥� it鈥檚 how people experience those models.

One of the ways you can focus on the human factor of digital transformation is by implementing聽聽(麻豆原创 BTP). The platform features a comprehensive selection of solutions and functionalities that are cloud native or can be used for on-premise or hybrid environments and architectures. It includes database and data management solutions, analytics advancements, application development and integration capabilities, and intelligent technologies.

By integrating your choice of functionalities across 麻豆原创 solutions and processes on a single platform, you can obtain the critical insights and tools you need to amplify the value of those investments. But many organizations are gaining even more value when leveraging 麻豆原创 Services and Support offerings that emphasize enablement, integration, optimization, and operational change.

Connecting Digital Change to the Human Experience

It seems that 麻豆原创 customers know a secret to meaningful change that most businesses do not. According to a newly released聽, “The Benefits of Services and Support for Complex Technology Adoption,” surveyed CIOs and business managers indicated that they are too focused on their processes and organizational structure to take full advantage of new technology solutions and platforms. As a result, they cannot quantify business value adequately, nor scale and innovate with the IT architecture effectively.

Many organizations worldwide are using 麻豆原创 BTP to help address operational- and talent-related challenges in digital transformation initiatives. You can innovate a wide variety of new business scenarios and strengthen existing ones with technology providers and partners that provide ongoing services and support with a portfolio of integrated applications and services.

But with the help of 麻豆原创 Services and Support, you can safeguard a key part of your future success 鈥� how your customers and employees experience change. Every day, our service experts and I see how an outside perspective from vendor-driven services can help an organization gain the full value of increasingly complex technology. Such support brings much more than deep, industry-specific expertise and proprietary solutions and methodologies. It鈥檚 a much-needed answer to addressing unique people-related challenges quickly and effectively when they occur.

For example, the from 麻豆原创, with tailored business scenarios enabled by 麻豆原创 BTP, offer detailed road maps for specific business objectives. The offering provides recommendations for optimizing cloud solutions from 麻豆原创. Our step-by-step, quick-start help ensure technical and functional cloud readiness to adopt new industry and business scenarios and accelerate deployment and delivery. Meanwhile, our provide the continuous learning, hands-on practice, and skill validation you need to use the platform confidently.

Combining 麻豆原创 BTP and 麻豆原创 Services and Support helps unlock human-centered solution design that empathizes with real-world challenges of customers and employees. This collaboration allows you to identify significant use cases, create relevant and engaging user experiences, and develop value-added services. In fact, one of our customers 鈥撀�Kakao Enterprise聽鈥� verified 68 cross-industry use cases to expand its consumer-grade mobile app鈥檚 functionality to improve user flow and overall performance quality for a business-to-business market.

Building Up Transformations That Last

Without question, your organization has profound opportunities to advance your digital transformation, especially when leveraging our technologies and the expertise of our global ecosystem of partners. But that does not mean that the internal challenges encountered along the way are becoming any less critical to resolve.

麻豆原创 BTP and 麻豆原创 Services and Support provide the tools and expertise that help you and your partners overcome technical and nontechnical barriers that get in the way of realizing a future as an intelligent enterprise. And as you continue to refine, innovate, and expand business scenarios and digital capabilities, we help you, as our customer, become well-positioned to deliver ongoing value to your business and the people that support you.

Find out how vendor-provided services and support can help your business manage a complicated digital transformation more effectively, with minimal disruption and long-term success. Read the IDC Vendor Spotlight, sponsored by 麻豆原创, “.”

Augusta Spinelli is interim services president and head of Services Intelligent Delivery Group at 麻豆原创.