As a leader in the SaaS and cloud-enabled midsize business ERP applications market, , we are committed to delivering continuous value to our customers. Let’s dive in and explore the exciting new enhancements of 麻豆原创 S/4HANA Cloud Public Edition 2408 update.

Improved Productivity with AI

The latest are redefining the way businesses operate. With embedded AI capabilities, companies can now streamline operations, make data-driven decisions, and ultimately drive growth and success in today’s competitive market.

Embrace the future of business with these state-of-the-art AI innovations:

Our AI copilot enables users to express their business need in natural language and supports with answers based on 麻豆原创 Help Portal documentation, with fast navigation to applications and with role-based insights on business objects.

The features in 麻豆原创 Fiori enhance the user experience for business users. These features allow for efficient natural language filtering of business data and seamless summarization capabilities, enabling users to quickly extract relevant information and jump-start subsequent collaboration. This leads to faster decision-making, improved productivity, and more effective communication across teams.*

reduces the time to find skilled resources by providing advanced skill matching.*

Leveraging generative AI, the enables faster analysis and understanding of cost center data, facilitating quicker insights and more informed decision-making.*

*These features are currently available in beta;

Modern and Collaborative User Experience

This update is set to transform the way users work with user experience enhancements, enabling direct access to important applications and intelligent decision-making features.

allow direct actions on workflow items, saving time and reducing the need to switch between applications.

With the , users can collaborate with colleagues directly from an app and share live information using Microsoft Loop components. Cards can be copied between Microsoft applications; for example, from Microsoft Teams to Microsoft Outlook.

The , in combination with share as authenticated card-based loop component, enables users to collaborate, share live data, and access business data directly from their daily applications and activities.*

*This feature is currently available in beta

include enhanced workflow-relevant information and in-place actions for daily tasks鈥�, an intelligent homepage experience to boost productivity鈥�, intelligent app recommendations, and pre-delivered cards for new cloud customers鈥�. The updates allow business users to execute their tasks in My Home with speed and precision.

麻豆原创 Mobile Start allows direct access to the most important applications on the start screen with , displaying , and to support the decision-making process.

Intelligent and Sustainable Finance

Propel your business toward a more intelligent and sustainable future with the latest finance enhancements, providing tools to achieve transparency, analyze financial data, and streamline processes to improve your business performance.

The provides overhead cost accountants with transparent cost-center reporting, enabling daily analysis of actuals, plan data, commitments, and statistical key figures in one report, with the ability to switch between guided views and adaptable slicing, dicing, and pivoting based on business needs.

The provides an interactive and comprehensive view of the financial KPIs related to the service profitability.

The streamlines processes and increases performance with a modern 麻豆原创 Fiori app, providing a user-friendly interface and efficient workflows that enhance overall productivity and accuracy in managing general ledger accounts.

Powering Service-Centric Companies

The latest updates for service-centric companies support your business growth and improve your operational effectiveness.

Professional services companies can implement and automate a new business model in which they can negotiate a with their clients. This leads to more accurate real-time profitability and reduces the need for manual effort when a lower cost rate is negotiated for additional work.

and simplifying the sales order process as part of the modern order management journey improves efficiency for internal sales representatives. This reduces administrative efforts and provides seamless support for business users in their daily work.

By leveraging , businesses can facilitate the transition from selling products to higher-margin services and solutions, using pre-defined configurable bundle products which consist of various components in one order.

provide flexibility in defining business roles through segregation of duties for solution order capturing and sales order fulfilment, improving business user productivity. Additionally, minimizes the subscription master data required to accommodate the variations of a subscription business model.

The guides users to the right contract item during the creation of service entry sheets. This supports compliance with contract-based buying for unplanned services and offers flexibility to suppliers for selecting products and services from contracts when submitting proof of service.

Boosting Manufacturing and Product-Centric Companies

Elevate operational efficiency, streamline processes, and unlock new revenue opportunities with updates for product-centric companies.

enables the warehouse staff to receive the handling unit and start the put-away process immediately after unloading it, instead of checking the complete inbound delivery first. By allowing immediate action on received goods, warehouses can streamline their workflows, improve accuracy in inventory recording, and optimize resource utilization — ultimately leading to better overall productivity and reduced operational costs.

Automate the based on assigned handling units to effectively track stock count and manage packaging materials. Integration with 麻豆原创 Returnable Packaging Management enhances supply chain transparency and operational efficiency by facilitating accurate exchanges and account reconciliation with business partners.

now supports advanced scenarios for efficient transportation planning for supplier returns. This enhancement optimizes logistics, ensuring timely and cost-effective return shipments, ultimately improving supply chain efficiency.

Enhancement of the increases order fulfillment rates and flexibility in sourcing, based on availability information, and minimizes logistical steps and costs by directly shipping from the supplier to the customer.

Establishing a Solid SaaS Foundation

The latest SaaS foundation enhancements are designed to improve your experience and workflow efficiency:

• Localization investments have been made to ensure compliance with local regulations and cultural norms, including the introduction of and functional enhancements to our standard 59 local versions
• Providing a ensures regulatory compliance and compliance with security standards
• The master data simplifies data separation of master data along with data controller and purpose attributes (legal entity) for most business processes dealing with personal data

Arpan Shah is senior vice president of Public Cloud ERP Product Management at 麻豆原创.

Over the last year, artificial intelligence (AI) has taken the world by storm and captured our collective imagination 鈥� and it has been a clear focus for us. We see a lot of potential in how AI can improve user and organizational productivity: doing things faster, making better decisions, and automating business processes. We have been embedding intelligent capabilities in our product regularly and will continue to invest in AI to help organizations be successful. 

Simply Ask Joule

Available through the , Joule, our AI-powered copilot, can redefine user interaction, streamline business processes, and enhance productivity. It can offer quick, contextual access to content and applications; users can simply ask Joule for guidance and get pointed in the right direction.

Catch a glimpse into the future of AI in ERP and find more information about the development of AI and Joule in 麻豆原创 S/4HANA Cloud Public Edition .

Improve Productivity with Embedded AI

The 2402 update also enhances productivity across various business processes through embedded AI capabilities. Examples include:

• helps accelerate sales order creation and processing by providing smart input field recommendations.

• helps streamline material inspection for customer returns, enhancing logistical efficiency and flexibility.

Adopt a Modern and Collaborative User Experience

The launch of spaces and pages in the 麻豆原创 Fiori design system can offer a more intuitive user experience, enabling better task organization and quicker resource access. Highlights include:

• The helps enhance personalization for end users, including personalization export/import and improved language support for System News. Watch a to learn more.
• facilitates information sharing in Microsoft Teams, helping to enhance collaborative efforts across platforms. Watch a to see it action.

• Contact card collaboration is now possible by initiating chats, calls, or video meetings directly from the . Watch a to see how.

Transforming to Intelligent and Sustainable Finance

One important aspect is treasury and risk management, . Our latest finance enhancements are specifically designed to help elevate businesses into sustainable, intelligent enterprises:

• can increase transparency and process health, helping to ensure a more robust compliance structure in your financial operations.

• in 麻豆原创 Analytics Cloud allows planning alongside economic sustainability goals. This can provide a dual perspective on financial metrics and environmental impact, aiding in the development of eco-responsible strategies and identification of related financial risks.

• The focuses on seamless data management for enhanced efficiency in real estate and contract management processes.

Powering Service-Centric Companies

We have seen a spike in service-centric companies using 麻豆原创 S/4HANA Cloud Public Edition and were named a leader in this area by . Based on feedback from our customers and partners, we are continuously improving the product experience. Examples include:

• The can offer a detailed project overview, enabling managers to monitor project health and address issues like missing time entries, pending invoices, or unassigned roles. This can allow for more proactive and efficient project management.

• The improved billing solution helps prevent revenue losses and streamline billing processes for increased flexibility and accuracy. Enhancements include , , and , all within the Manage Project Billing app.
• The 麻豆原创 Business Technology Platform (麻豆原创 BTP)-based module of 麻豆原创 Subscription Billing is tightly and seamlessly integrated. It can support customer蝉鈥� transitions to subscription-based commercial models. Effective and detailed profitability analysis becomes instrumental to maximize revenue with tailored subscription-pricing models with the . Take a look at our brand-new .
• Advanced solution order management can elevate your sales strategies. By , we provide the tools to help enhance your solution selling approach, working to ensure that every sales opportunity is maximized for optimal results, enhancing the process from ordering to billing and accounting.

Boosting Manufacturing and Product-Centric Companies

The enhancements for product-centric companies help elevate operational efficiency, streamline processes, and unlock new revenue opportunities. . Highlights of the 2402 update include:

• For manufacturing sectors operating under the produce and sell standard products model, we now offer . This synergy allows you to leverage comprehensive data insights for precise production planning, helping to ensure that your manufacturing processes align seamlessly with market demand.
• is tailored for businesses in a two-tier ERP setting and can simplify direct shipments from suppliers to customers with enhanced order fulfillment, greater sourcing flexibility, and reduced logistical expenses.

• The helps improve the combined sales of a physical good and a service and enables you to increase revenue by selling combinations of physical products, one-time services, and recurring services. This also helps to avoid errors and reduce manual effort.

Enhancing Global Reach

We further invested in localization, so our software complies with local regulations and cultural norms:

• With the 2402 update we are to meet specific regional requirements.
• We , responding to customer needs and enhancing local compatibility.
• We enhanced scope in our Customer Local Version countries (formerly CLT) to include baseline, finance, and now product-centric capabilities, catering to a wider range of customer needs.

And So Much More鈥�

Throughout this year, we will deliver many more innovations that help bring value to your business. For more details around what is being delivered for the 2402 update, see the . For more information on 麻豆原创 S/4HANA Cloud Public Edition:

• Watch product videos on our听
• Explore the early release webinar series 
• See what鈥檚 new 
• Visit on the 麻豆原创 Help Portal site
• Explore extensibility options by leveraging sample scenarios from 麻豆原创 in the tool
• Learn more about

Arpan Shah is SVP of Public Cloud ERP Product Management at 麻豆原创.

Over the last year, we have been pleased to see an increase in user adoption and customer satisfaction, and we always look for ways to make the product better based on customer and partner feedback.

Modern Experience

We are taking collaboration and user experience to the next level, enabling users to collaborate easily and make better decisions based on business data and processes. Some of the 2302 highlights include:

• The feature released through an : As the name suggests, users can collaborate with their colleagues directly in Microsoft Teams by adding live data based on 麻豆原创 Fiori elements as tabs in their Teams channels.

• , initially delivered with 2208, that orchestrate information, tasks, and applications and allow users to do their daily activities more effectively and efficiently.

听

• The provides functional usage and experience data in an automated way in to help customers to understand their investment return value, monitor their adoption and consumption, and make data-driven decisions based on their own company usage.

Core ERP Innovations

We strive to enable users to get up and running with out-of-the-box business processes based on industry best practices. We are committed to expanding our set of ready-to-use capabilities customers need to run their businesses.

Highlights for product and manufacturing-centric industries include:

• Innovations to enhance end-to-end process visibility and efficiency such as the to support business transformations from products to higher-margin services and solutions by offering听combined quote and orders including products and service contracts.
• Increased flexibility, granularity, and ease in selecting the orders that are relevant to the user with a new that allows users to choose their area of responsibility with respect to the orders.
• With the new and modernized , relevant data can be intuitively accessed with quick views and an additional column through a modernized look and feel and a flexible materials list.

听

Highlights for finance and service-centric industries include:

• Functionality to improve project planning and project resource management by providing to increase efficiency in building ESG data collection forms by using sample forms as reference鈥�.
• Increased flexibility in billing preparation through a released to enable external applications and resource related billing processes.
• With the new , flexible options for capacity analysis are provided, delivering insights about offered or available capacity within a flexibly defined timeframe, and about offered or available capacity, based on flexible aggregation options.

听SaaS Foundation

Customers operate globally and keep up with ever-evolving legal mandates. We are committed to delivering a global service and now support 51 local versions. In addition to localization, in release 2302, we heavily invested in other foundational topics, such as two-tier ERP, in-product accelerators, and extensibility, including:

• The addition of three new 麻豆原创-delivered local versions in 2302 for听.听听with general availability to all customers planned for 2308.
• The switch to Euro in Croatia was effective January 1, 2023. Financial reports have to be compiled using Euro and a is now available.
• Global organizations are increasingly adopting a multi-site ERP strategy to run their global businesses on two or more ERP systems to meet their market needs. The following are now available: , for better coverage on the material demand and supply planning of replenishment elements between tier-1 and tier-2 systems; and , which enables the system to predict future cash flows that can be used as reference data in long term liquidity planning.
• The released and in-product accelerators — including automation bots, templates, and bundles — reduce time to value and accelerate customer implementations.
• Extensibility is a key attribute of every scenario, and we deliver an extensive range of cloud and tools to support these scenarios without compromising innovation updates.

And So Much More

Throughout this year we will deliver many more innovations that bring value to our customers. For more details around what is being delivered for 麻豆原创 S/4HANA Cloud 2302, see Bert Schulze鈥檚 .

More Information on 麻豆原创 S/4HANA Cloud

• Latest 麻豆原创 S/4HANA Cloud and
• Product videos: and
• : Explore 麻豆原创 S/4HANA Cloud extensibility options by leveraging the sample scenarios from 麻豆原创

Arpan Shah is senior vice president of 麻豆原创 S/4HANA Cloud Product Management at 麻豆原创.

That is what 麻豆原创 S/4HANA Cloud is all about.

We deliver innovation on a regular basis, and we do not just deliver ERP capabilities that support new business processes and models, but also modern experiences that simplify the way people and businesses work. It is humbling to be able to do this, as many customers — such as and — trust 麻豆原创 S/4HANA Cloud to run their businesses. (.)

I want to share some of the innovation highlights from the most recent August (2208) release.

Modern, Fast, Intuitive User Experience

The user experience (UX) of 麻豆原创 S/4HANA Cloud lets users easily access business processes and data. We deliver tailored experiences across a wide range of devices, including laptops, tablets, and phones.

Our customers want an easy way for their user base to collaborate and make better decisions based on business data and processes. For example, there may be blocked sales orders or supply chain issues; you may need your sales team to review metrics or your marketing team to be aware of product delays. We make it easy for any user to collaborate using their preferred productivity tools, such as Microsoft Teams, Office, and Google Workspace.

Some of the new UX highlights in the 麻豆原创 S/4HANA Cloud 2208 release include:

• New that delivers a clean, beautiful user experience across devices in a light and dark mode.
• Building on the functionality of 麻豆原创 Fiori launchpad, orchestrates information, tasks, and applications so that you can do your job with speed and agility.
• offers easy sharing, plus a new , and an Excel add-in for analytics.

Best-in-Class Product and Service-Centric Functionality

We are committed to enabling all organizations to operate globally. Whether you are an organization that sells services or products, we deliver out-of-the-box pre-configured business processes built on industry best practices. We focus on time to value so you can be up and running quickly. We have even been recognized as cloud ERP leaders, both service-centric and product-centric, by analysts including IDC and Gartner.

Other 2208 highlights include:

Support for , meeting business and legal requirements, including Bulgaria, Colombia, Chile, and Qatar.

For service-centric industries, we are releasing functionality to improve project planning and project resource management. You can now . It is also possible to improve and .

For product-centric industries — alongside innovations to enhance the end-to-end process visibility and efficiency such as the and stock transfer — we are introducing capabilities such as that reduce risk and costs of changes. To accelerate the pace and quality of decisions with an integrated information flow from planning to execution of an outbound transportation process, we are introducing the .

Designed for Extensibility and Lifecycle Management

While 麻豆原创 S/4HANA Cloud delivers a wide range of ready-to-use core capabilities, we know that customers and partners want flexibility to extend based on their business needs. With that in mind, extensibility is a key attribute of every scenario — not an afterthought. We deliver an extensive range of cloud and tools to support these scenarios without compromising innovation updates. If you are curious about the different extensibility capabilities, check out the sample scenarios on the 听The allows the building of extensions directly in 麻豆原创 S/4HANA Cloud and makes extension options even more powerful.

Extensibility and lifecycle management highlights include:

麻豆原创 S/4HANA Cloud already offers extension capabilities for business users with a low-code/no-code tooling and the possibility to add functionality by . We will also provide an offering to implement new functionality directly on the 麻豆原创 S/4HANA Cloud stack to realize development projects that need a tight coupling of business processes — in-app available via a three-system landscape (3SL).

We expect to make generally available in the near future. In addition to quality and production systems, we are adding a dedicated development system to the 麻豆原创 S/4HANA Cloud system landscape, giving you a more powerful, granular, and transparent distribution of developments and configuration changes. You can continuously implement, test, and deploy, even during a software update period.

Immersive Analytics and Intelligence

Whether it is quick actions and insights on the home page, embedded analytics in different places, or recommended actions and automation based on your data and goals, we strive to make our users more productive.

Highlights of this release include:

The supports accountants by automating payment advice processing. This artificial intelligence-supported capability enables automatic matching and clearing of invoice and payment items while creating more transparency and reducing otherwise time-consuming tasks.

With , purchasers can gain more transparency on the carbon footprints of their products with material movements. The data can be analyzed across various dimensions, such as by product category or plant. A trend view analyzes the carbon footprint across a timeline.

And Much More

At 麻豆原创, we stand on the shoulders of giants: 50 years of leadership in industries, 50 years of business applications innovation, 110,000 employees, 23,500 partners, and more than 100 development locations worldwide. The numbers are impressive, but what matters most is how we can help our customers run their businesses efficiently and securely.

Arpan Shah is senior vice president of 麻豆原创 S/4HANA Cloud at 麻豆原创.

By empowering employees with little to no development skills to play a key role in their organization鈥檚 success, businesses can tap a fresh community of innovators to personalize workflows, automate processes, and create new applications. And while increasing their organizational capacity to innovate, they are joining a LCNC movement that will likely produce 65% of new applications by 2024, according to .

Giving Everyone the Power to Reimagine Everything

When organizations first consider letting employees participate in innovation without IT intervention, questions about the difference between low-code and no-code inevitably arise. The main difference between the two approaches lies in how much coding knowledge is needed.

Low-code development allows users to develop and integrate complex applications with intuitive graphical tools and embedded functionalities, requiring only some basic coding skills. On the other hand, no-code development methods apply the same user experience without any need for coding and programming knowledge.

There are countless LCNC tools available that promise to deliver on those capabilities with easy-to-use interfaces. However, most of them can only be used for very well-defined use case scenarios, such as the development of mobile apps, machine learning applications, or workflow automation.

With the low-code and no-code tools available through听听(麻豆原创 BTP), 麻豆原创 partners and customers do not need to worry about such restrictions. Instead, they can access a combination of LCNC tools on one platform, along with intelligent processes and technologies, to build critical solutions quickly and profitably.

Accelerating the Pace of Meaningful Innovation

Many 麻豆原创 partners are taking this opportunity to 鈥渋nnovate big鈥� by tackling challenges that, when solved, can significantly improve their customer蝉鈥� business opportunities and operating models. They are setting new bars for a variety of industries, despite the increasingly fast-paced, dynamic nature of today鈥檚 markets.

For example, an 麻豆原创 partner created a fashion rental solution that integrates with e-commerce platforms and core 麻豆原创 solutions, such as听, , and the听 portfolio. The partner鈥檚 solution enables retailers and their manufacturers to create and operate under a business model that reduces waste and preserves resources 鈥� improving sales, driving sustainable operations, and helping preserve our planet’s future.

By leveraging LCNC services available through 麻豆原创 BTP, the partner underpinned the solution’s processes with intelligent technologies. It included: 1) machine learning to improve decision-making and quality checks and 2)听artificial intelligence (AI)-enabled听image recognition to identify damages, support the returns process, and provide accurate billing. The听services are also leveraged to help accelerate transaction processing and automate return cycles and other back-office operations, enabling orders to be booked or returns to be processed within seconds.

Integrating the cloud solution with automated store pickup, return, and billing capabilities makes the fashion rental model simple enough to manage from beginning to end transparently, efficiently, and profitably. Best of all, the user experience 鈥� for employees and customers alike 鈥� is meaningful and productive, an industry benchmark for efficiency and sustainability.

Turning Business Challenges into Long-Term Opportunities

As the hype about LCNC tools intensifies, organizations can get lost in the excitement. So rather than choosing a platform that can expand their innovation potential, hasty decisions can result in platforms that pigeonhole use case scenarios and open potential issues down the line.

麻豆原创 partners can play a critical role in leveraging LCNC technologies in ways that go beyond accelerating innovation. They are also helping customers fulfill their potential by improving operational performance, service quality, and revenue growth while addressing their resource challenges. And when you think about it, that influence is incredibly powerful as it empowers employees, regardless of their skill, to deliver personalized experiences that build long-term business success.

To learn more about how 麻豆原创 partners help businesses transition to the cloud with a unified technology platform, explore these articles:

• 鈥�Turning the Cloud into a High-Powered Innovation Engine鈥�
• 鈥�Business Planning and Analytics: The Difference Between Surviving and Thriving鈥�
• 鈥�Turn Business Process Intelligence into the Next Frontier for Growth鈥�

If you’re interested in software partnership opportunities with 麻豆原创, check out听. If you’re already a partner, check out these exciting initiatives:听听and听.

Tom Le is global vice president of Partner Solution Advisory at 麻豆原创.

For 麻豆原创, AI plays a key role in empowering its customers to become intelligent enterprises. The main motivation of implementing artificial intelligence is to support people 鈥� freeing them from mundane, repetitive tasks and thus giving them more time to employ human skills, such as creativity and empathy.

But whether in business or the personal realm, there are ethical issues that need to be addressed. 麻豆原创 first defined guidelines for using artificial intelligence in 2018 to ensure that ethical issues and conflicts are considered in the development of new services and use cases from the very beginning. And the , which applies to all employees, came into force in January 2022.

In addition, a committee of experts and an external advisory council also review questionable cases on a regular basis. Facial recognition was already an item for discussion here. For example, an AI service within an industry solution was intended to identify people and warn them if they entered a danger zone in production 鈥� which is a good thing, in principle. However, the same technology could be used by an unjust regime to identify and monitor its citizens, for example, and this usage contradicts the principles of ethics policies at 麻豆原创. This technology was never implemented.

Key Technology for the Intelligent Enterprise

Analysts estimate that the global market for artificial intelligence in software grew by 20%-22% from 2021 to 2022. Forrester predicts that revenue in this software market will grow by 39% from 2021 to 2025. Clearly, artificial intelligence is a true megatrend. 麻豆原创 recognized this potential several years ago and intends to become a leading provider of enterprise AI for key technologies.

The company invested in its artificial intelligence business unit, which is led by Dr. Feiyu Xu, a researcher and experienced AI expert. Potential multipliers here include the company鈥檚 strong market position, access to the business data needed to train the AI, and profound knowledge of business processes in all industries. 麻豆原创 is focusing on embedded AI: services that are part of an industry solution and work in the background to support users. 麻豆原创 also offers individual artificial intelligence microservices 鈥� 麻豆原创 AI Business Services 鈥� as well as AI infrastructure and tools 鈥� 麻豆原创 AI Core and 麻豆原创 AI Launchpad 鈥� with which 麻豆原创鈥檚 business units, partners, and customers can implement their own artificial intelligence projects.

鈥淐ustomers expect the solutions they buy from us to be intelligent by design,鈥� says Jana Wuerth, product management expert in the AI unit. 鈥淚n the best case, end users don鈥檛 even notice that the solution contains AI components, but only that it works well and makes their work easier.鈥� So far, several hundred use cases have been developed in many different business areas. Customers include Hewlett Packard Enterprise, Dulux, Mitsui, and D枚hler, as well as many midmarket companies. Customers know that these services work best when experts use real customer data to train and test them. That鈥檚 why more and more customers are making the data from their systems available for development 鈥� under strict data privacy criteria. 鈥淲e are happy that so many customers are sharing their data with us, because it helps us make their applications even more efficient,鈥� says Dr. Xu, SVP and global head of Artificial Intelligence at 麻豆原创.

AI Created on an Assembly Line

The key to making this happen is the close collaboration between lines of business and AI technology teams. The 麻豆原创 collaboration model 鈥淎I Factory鈥� equips applications with AI like on an assembly line. With this approach, 麻豆原创 can provide focused solutions, delivering ready-to-run artificial intelligence and other services as a one-stop shop that customers can use simply, efficiently, and uniformly.

The team is currently working with its line of business colleagues on several use cases for order automation. For example, customers who have not yet automated their orders, but instead receive them as PDF files, used to have to enter the data in their system manually. An AI service can now extract the necessary information from the PDF and create a PO automatically. A planned future addition is a service that supplements missing information autonomously by reading it from the order history. This could involve the order type, plant, or route, for example. If information was missing, employees used to have to inquire with their contact person; this step has been largely eliminated. Depending on the quality of the input data, the accuracy of some of these services is nearly 90%. As a result, manual processing or review is only needed for a small number of orders.

Another AI service from 麻豆原创 makes personalized recommendations possible, as consumers are familiar with from online shopping. They are also used for 麻豆原创鈥檚 internal course offerings in its HR development software 麻豆原创 SuccessFactors solutions, with employees receiving relevant training offers based on their business role and the courses they have already completed.

Intelligence in 麻豆原创 Process Automation combines features of the 麻豆原创 Workflow Management service and 麻豆原创 Intelligent Robotic Process Automation with a powerful, intuitive, no-code development environment. This allows users who have little experience in software development to design, change, and improve their own workflows and business applications. In addition, embedded AI supports the business processes, making them smarter and more efficient.

One solution for the circular economy is 麻豆原创 Returnable Packaging Management. When it comes to returnable packaging, such as shipping pallets, heterogenous data systems have made it difficult for the different players in the supply chain to collaborate. The AI solution, which builds on 麻豆原创 Business Technology Platform, now helps integrate the different back-end systems.

Myriad Possibilities

The healthcare line of business is currently exploring an AI service for hospital billing. As background, the German legislature made the subsequent correction of bills more difficult at the start of 2022, which makes it essential for healthcare providers to issue correct bills in the first place. If an employee in the billing department enters 鈥渁ppendectomy,鈥� for example, the system automatically proposes line items that are typically involved in this type of treatment, such as specific medications and services. This can not only simplify and speed up the billing process, but also can prevent the creation of incomplete or erroneous bills.

Many more use cases for artificial intelligence are imaginable in the future. Integrated AI in an industry solution could predict interruptions in the supply chain, for example, because it has been trained with real data and can identify patterns that resulted in bottlenecks in the past. Companies could also use AI in the future to avoid procuring products produced with child labor because the procurement solution has been trained to identify such risks in the supply chain at an early juncture and search for alternatives.

, 麻豆原创 Process Automation combines the capabilities of 麻豆原创 Workflow Management and 麻豆原创 Intelligent Robotic Process Automation in an easy-to-use, no-code experience powered by artificial intelligence (AI).

The new solution enables organizations of all sizes to:

• Simplify automation with visual drag-and-drop tools and industry-specific content
• Automate faster with business context in a unified AI-powered workflow management and robotic process automation solution
• Manage processes and automations with confidence on a trusted, enterprise grade, multi-cloud platform

Here鈥檚 a closer look at why process automation is in demand, how it helps modern businesses to create value, and how customers can take advantage of this cutting-edge technology.

The Need for Process Automation Continues to Grow

鈥淕aining value by focusing on process automation continues to be a key driver for businesses that need to drive down their operating costs or speed up cycle times,鈥� according to Maureen Fleming, program vice president, Intelligent Process Automation Market Research and Advisory Service at IDC. 鈥淥rganizations are thinking about upskilling business users to become more proficient in using process automation tools for both their own and their team鈥檚 productivity efforts, enabled by a next generation of intelligent process automation solutions combining low-code task and workflow automation with AI decision support, intelligent document processing, and process mining.鈥�

Customers like Stadtwerke Gelsenkirchen are already realizing benefits from 麻豆原创 Process Automation. This offering allows employees to engage in business-critical activities that create value, rather than being trapped in routine tasks.

鈥溌槎乖� Process Automation will support many 麻豆原创 customers in digitalizing their paper-based processes and optimizing transparency and cycle time,” said Stefan Schmidtke, 麻豆原创 Application Manager at Stadtwerke Gelsenkirchen. 鈥淚ntegrating it with other 麻豆原创 solutions offers the possibility for employees to get rid of repetitive tasks so that they can focus on higher value topics.鈥�

Build with Simplicity

麻豆原创 Process Automation simplifies process automation with visual drag-and-drop tools and pre-built industry-specific content. Business users can now build workflows as well as automate tasks and decisions with ease and, if needed, collaborate with development teams to meet all their automation needs.

To jump-start projects, users can select from a quickly growing library of more than 340 pre-built process flows, forms, business rules, dashboards, and bot automations across applications, lines of business, and industries. For example, 麻豆原创 S/4HANA content is available for more than 100 automation scenarios in the finance, manufacturing, sales, services, sourcing and procurement, and supply chain lines of business. 麻豆原创 SuccessFactors and 麻豆原创 Ariba software development kits (SDKs) provide predefined activities to easily automate key tasks in these applications, augmented by SDKs for popular office productivity tools for desktop automation. All of this is readily available in a dedicated store accessible directly from 麻豆原创 Process Automation.

Automate Faster

麻豆原创 Process Automation enables organizations to automate faster by giving users easy access to workflow management, task, and decision automation capabilities in a single tool. Built-in AI capabilities enable users to make their processes more intelligent by leveraging machine learning for decision assistance, , and more.

The solution provides native integration with 麻豆原创 applications and connectivity to non-麻豆原创 applications to enable automation of complex workflows spanning multiple applications and lines of business.

Operate Confidently

With 麻豆原创 Process Automation, organizations can manage their processes and automations confidently on the cloud of choice while interoperating with their existing infrastructure. IT departments can empower business users to build process workflows, automations, and decision models while safeguarding operations with centralized governance, testing, and monitoring capabilities.

To help ensure compliance and automate processes in a scalable and reliable fashion, the service is designed to meet stringent enterprise-class SLAs, compliance, and privacy regulations.

How to Get Started with 麻豆原创 Process Automation

麻豆原创 Process Automation will soon be available to try free of charge on the free tier model for 麻豆原创 Business Technology Platform (麻豆原创 BTP). to be among the first to gain hands-on experience. To learn more, please read 鈥�,鈥� by Sebastian Schroetel, or watch the keynote of season two of our hyperautomation community series: .

We recommend existing 麻豆原创 Workflow Management or 麻豆原创 Intelligent Robotic Process Automation customers move to 麻豆原创 Process Automation and benefit from a no-code development experience, additional workflow management and task automation capabilities, as well as access to a growing number of new pre-built content.

Bhagat Nainani is senior vice president of Product Development at 麻豆原创.

麻豆原创 provides:

• An integrated suite of end-to-end business applications to run your business across all industries and lines of business
• A comprehensive business-centric platform, with a unified programming model and unified design system, bringing IT and business together to modernize processes and enable rapid innovation 鈥� now

The low-code/no-code offering services in 麻豆原创 BTP empower IT and citizen developers alike to quickly build enterprise-ready apps, automations, workflows, and chatbots no matter their skill level or coding expertise. Our customers can build enterprise apps fast with 麻豆原创鈥檚 unified development experience and an ever-growing array of pre-built business content for any line of business, all natively integrated with your 麻豆原创 applications.

Examples include to automate tasks in any line of business 鈥� be it finance, sourcing and procurement, manufacturing, sales, and services 鈥� and almost for the 麻豆原创 Workflow Management service.

Another example is 麻豆原创 SuccessFactors Work Zone, which offers a prepackaged experience specifically to address the needs of HR organizations based on 麻豆原创 Work Zone, with additional functionality such as workflow and mobile services. It has been recognized recently as a Top HR Product by and the . Additionally, 麻豆原创 Business Application Studio comes with pre-built components, wizards, and sample apps.

麻豆原创 unifies the developer experience with low-code and no-code enhancements on 麻豆原创 BTP to help:

• Maximize speed and agility and reduce total cost of ownership (TCO) through accelerated delivery
• Bridge the gap and increase adoption through co-development between business and IT
• Enhance return on investment (ROI) by leveraging existing investments through seamless integrations
• Accelerate time to value by implementing best practices with pre-built content packages

Our low-code/no-code offering covers three areas:

For process automation, we offer 麻豆原创 Workflow Management and 麻豆原创 Intelligent RPA, enabling citizen developers to easily build workflows and to automate tasks. On top of that, 麻豆原创 Process Automation can bring no-code process automation to the next level. 麻豆原创 Process Automation is currently available for co-innovation partners, with general availability planned for the first quarter of 2022.

For low-code/no-code application composition, we launched 麻豆原创 AppGyver and new functionalities in 麻豆原创 Business Application Studio to enable the entire developer continuum to accelerate application development. 麻豆原创 AppGyver allows citizen developers to build highly sophisticated standalone applications or extensions without writing a single line of code. With 麻豆原创 Business Application Studio, we also deliver a simplified application development journey to the professional developer with a low-code perspective.

In the area of digital experience, we are offering 麻豆原创 Work Zone, 麻豆原创 Launchpad, and 麻豆原创 Mobile Start to help drive employee productivity and make newly built apps available to everyone in the company.

What Else Is New at 麻豆原创 TechEd?

Let鈥檚 go into some specifics for each of the areas in our new unified low-code/no-code offering:

• 麻豆原创 Business Application Studio has seen a dramatic improvement in development productivity through the low-code/no-code experience now available.
• We鈥檝e also fully integrated the acquisition in the no-code space. 麻豆原创 AppGyver is now part of CPEA, available to all our customers as well as planned through the free tier model in the first quarter of 2022.
• We鈥檝e made significant improvements in our 麻豆原创UI5 technology performance, which can be of immediate benefit to 麻豆原创 S/4HANA and any other 麻豆原创 product built on top of the technology within 麻豆原创 BTP.
• Launching 麻豆原创 Process Automation brings an elevated user experience for citizen automation in a no-code development environment. To make citizen developers fully productive, the new solution provides end-to-end automation capabilities leveraging advanced workflow management and embedded RPA functionality in a simple drag-and-drop user interface.
• Last but not least, we鈥檝e delivered artificial intelligence (AI) into our workflow engine, so that the AI system monitors the context with which you approve or not on a given workflow, building up the relevant models of your approval process flow. Your workflow becomes more and more intelligent over time, out of the box.

I invite you to attend 麻豆原创 TechEd sessions to learn more about our low-code/no-code offering and how 麻豆原创 BTP is now accessible to anyone. You鈥檒l find a selection of personally recommended sessions below. Let鈥檚 explore together how 麻豆原创 BTP can help you rapidly integrate, automate, and extend business processes for security and performance at scale across your organization.

Michael Weingartner is president of 麻豆原创 Business Technology Platform Core at 麻豆原创.

But this is just a first step. Taken to the next level, intelligent RPA, also called 鈥渉yperautomation,鈥� offers even more valuable benefits by combining traditional RPA with artificial intelligence (AI) and low-code/no-code development.

As an example, repetitive tasks and routine activities in finance, purchasing, and customer service were preventing Villeroy & Boch, one of Europe鈥檚 oldest ceramic manufacturers, from improving operational efficiency and delivering great customer service. The German premium tableware and bathroom products company implemented 麻豆原创 Intelligent RPA for routine activities, helping streamline workflows and free up staff to focus on strategic activities.

Like other 麻豆原创 customers benefiting from hyperautomation, Villeroy & Boch started with automating simple, frequently occurring tasks, such as responding to standard e-mail inquiries with attended RPA bots. Previously known as robotic desktop automation, attended RPA is a software assistant for the human user and interacts with a desktop application while respecting applicable business logic.

Operating internationally in 125 countries demands smooth workflows and operational efficiency across several business functions, but the ceramics group always had a bigger vision. The company wanted to create a fully automated invoice error-handling process by combining 麻豆原创 Intelligent RPA and 麻豆原创 AI Business Services to handle unstructured data and documents.

Now advanced RPA bots autonomously trigger tasks and automate more complex work such as processing attachments from e-mails according to their type and predefined confidence thresholds. So far, the 10 digital assistants Villeroy & Boch has deployed are handling 66,000 documents a year.

鈥淎lthough we鈥檙e just at the beginning of our journey with 麻豆原创 Intelligent RPA, we are already realizing its potential to help us work more efficiently, serve customers better, and gain competitive advantage,鈥� said Daniel Neuhaeuser, head of ERP Core Solutions at Villeroy & Boch.

The advantages of going beyond traditional RPA and tapping the potential of hyperautomation are becoming more widely acknowledged. Industry analysts have forecast that the worldwide hyperautomation-enabling software market will reach nearly US$600 billion by 2022.

Hyperautomation services such as 麻豆原创 Intelligent RPA enable companies to quickly and easily create bots to emulate human users and automate tedious, repetitive, mundane tasks. For example, today鈥檚 office workers spend a lot of time moving between different applications and must often reenter or copy and paste data, such as a customer鈥檚 name and address details, from one application to another.

Earlier this year, 麻豆原创 Intelligent RPA was cited as a Strong Performer in . According to the report, 鈥溌槎乖粹�檚 RPA solution is a strong alternative for 麻豆原创 customers, particularly for enterprises concerned with bots disrupting core 麻豆原创 systems and those usually needing the central 麻豆原创 development team to design, develop, and maintain RPA for clear accountability, or for companies seeking a feature-rich RPA tool that comes with a broad ecosystem of partners.鈥�

Typically, customers report that 麻豆原创 Intelligent RPA deployments free up between 15 and 30% of employee蝉鈥� time, which means they can focus on tasks that deliver greater value to the organization and improve the customer experience.

Specific benefits of using 麻豆原创 Intelligent RPA include being able to use tools such as , built-in integration and content for business process management, and fast, cost-effective deployment. By opening current tools to everyone in the enterprise, 麻豆原创 Intelligent RPA extends its reach beyond software developers. Business users who have no coding skills but have functional expertise and technical acumen can become citizen developers and build their own automations.

To support this mission and help automate tasks in business processes, 麻豆原创 Intelligent RPA offers a new bot-building and execution experience and a cloud-based design studio. This allows users to create and deploy software bots as digital assistants that automate repetitive tasks through a low-code approach.

This low-code tooling speeds up implementation time and offers a short time to value. More than 200 prebuilt bots are now available within 麻豆原创 Intelligent RPA to help automate tasks, improve productivity, and make work more interesting for employees.

Since then,听the听demand for听professional听developer talent has continued to grow听faster than the world can educate them. In part to deal with this听challenge, technology听developers听have increasingly composed听software by听working with libraries and the like, rather than rewriting the same code over and over.听Working this way saves time and gives more agility.听

Today,听the latest progression of this trend can be found in the听low–code and no–code听(LCNC)听solutions for application development,听extensibility services,听experience management, and end-to-end process automation.

COVID-19听is considered an听accelerant for digital process automation — it is, of course — but听the听space was already听rapidly developing.听LCNC solutions听that听empower more employees to digitize and automate their work听offer听a pathway to听greater enterprise resilience.听The听pandemic brings听the benefits听of such agility听into stark contrast,听further propelling adoption.听Take听robotic process automation (RPA)听for example, where听Gartner听predicts 鈥�.鈥�*听听

The听goal of these听technologies听is to allocate human resources more intelligently and to听empower听the end user — the professional developer as well as the听citizen developer — to focus on more valuable work听while听taking听control of digitizing and automating their听processes.听LCNC is faster, more efficient, and frees up professional developer time for more complex activities, like security and big migration/integration projects.听Most importantly,听LCNC听and automation technology听build systemic resiliency and responsiveness into the daily functioning of a large organization,听while fostering compliance and governance,听with defined workflows and clear responsibilities.听

As听large companies听aim听to听become more听future-proof,听they see LCNC听and听automation platforms听as听an听immediate听opportunity on the听horizon.听Gartner听indicates听that听鈥�.鈥�

Low-code application development platforms (LCAPs) mainly provide tools and services to听easily set up and configure processes and workflows, whereas automation platforms enable companies to easily automate recurring manual work. This听begins听with听the conversion of听paper-based processes into digitized workflows then leads听to the seamless combination of digital workers with human-led processes.听

With decades of听process听knowledge听across industries and听lines of听business, 麻豆原创 is well-positioned to provide the expertise and tooling needed by our customers to advance听automation with听LCNC digital transformation.听

We听are听firmly established听with听听(麻豆原创听BTP)听and听citizen automation听products听for Business Process Improvement听such as听听and听.听And听we have听further听extended听our competitiveness with听the听recent acquisitions听of听Signavio听and听AppGyver.听听

Signavio听strengthens听麻豆原创鈥檚听ability to keep the promise听to support customers in their digital transformations by offering听a holistic听approach and technology听in the听business听process听intelligence space.听Signavio听enhances听existing capabilities and听allows听us to听provide standardized process KPIs, broad benchmarking data, process mining,听customer journey mapping,听user behavior mining,听and customer experience analysis. We can听give users a complete view of every business process听and recommend how to solve identified issues听and听drive change efficiently.听

AppGyver听is听a听pioneering听no-code development platform听with a strong developer community听that听complements both 麻豆原创鈥檚听own as well as our听partner蝉鈥�听offerings for听citizen听developers. The cloud-based builder for creating web and mobile apps is extremely simple yet immensely powerful; users can visually craft logic flows of any complexity, access native device capabilities, and connect to 麻豆原创 data and services (and any听additional听third-party APIs) via听OData and other听REST API integrations.听听

Further听to that,听麻豆原创听has听already听been听partnering with听Mendix听to offer a low-code development platform,听streamlining听and simplifying development for professional developers.听Mendix听and听AppGyver听enhance 麻豆原创听BTP听with full flexibility and capabilities that allow business users to build web and mobile applications, from low–code to听no–code.听听听

With these additions to our听strong听portfolio,听麻豆原创听BTP听is in a unique position to help听many听customers听implement digital transformation for end-to-end process automation.听For example,听听was able to achieve significant productivity gains and听improved forecast planning through different initiatives leveraging听麻豆原创 Business Technology Platform, in particular 麻豆原创 Workflow Management and听麻豆原创 Intelligent听RPA.听Standardization resulted in听better听decision-making,听and听the use of听more granular trend analysis resulted in a 25% reduction of G&A expenses.听听

Looking to the future, the landscape is changing but听the demand for professional developers remains high and growing.听Companies听continue听to evolve on their mission for greater听speed and agility, with a听particular听eye on听their听citizen developers听as听the听next major agents听for听expanding digital听capabilities.听The breadth of the 麻豆原创听technology听portfolio, our process knowledge听across all lines of business,听and the high-value data running through 麻豆原创 systems听translate into听solutions for our users and听measurable听outcomes听for our customers.听

As we create a unified, business-centric, and open platform with a marketplace for the Intelligent Enterprise, customers, partners, and cloud users can count on 麻豆原创 for future-proofed听resilience.听

Juergen Mueller is CTO and a member of the Executive Board of 麻豆原创 SE.
.

2018-2020 — How 麻豆原创 Became an RPA Vendor

Let me tell you how 麻豆原创 started in the RPA market: Three years ago, after having been part of 麻豆原创鈥檚 machine learning initiative, I decided to focus on creating further value for 麻豆原创 customers by automating business processes. For this, we put together a strategy and a business case and built a development team. We merged 麻豆原创 technology with proven RPA technology from Contextor, acquired in 2018.

May 8, 2019, was a great day for us, with the launch of 麻豆原创 Intelligent RPA at 麻豆原创PHIRE NOW; our booth and our sessions were fully packed and we received a lot of positive feedback from 麻豆原创 customers and partners.

We rapidly closed our first customer deal with Villeroy and Boch, and the solution spread further. It received a lot of interest from more customers and partners that experienced our to experience the outcomes of our solution in their own IT landscape.

Via many interactions with our ecosystem and analysts, sharing our road map, and getting new ideas, we constantly improved 麻豆原创 Intelligent RPA. We enabled more than 50 partners worldwide, which helped us grow our customer base in any industry and any region of the world. End of 2020 we reached a major milestone with 1 million automations over the year:

According to a survey from another analyst firm in the fourth quarter of 2020, 麻豆原创 is already in the Top 3 Automation Product Suppliers across the Global 2000 companies. is an annual ranking of the top 2,000 public companies in the world created by Forbes magazine. Published since 2003, it is based on a mix of four metrics: sales, profit, assets, and market value. These very large companies are the core of 麻豆原创 customers, many of them having deployed 麻豆原创 ERP and other 麻豆原创 software for decades.

This survey shows that we have succeeded in providing these customers with an 麻豆原创 solution that fits their needs. Three months ago at , we unveiled 麻豆原创 Intelligent RPA 2.0, a major release of our product geared toward democratization of automation. It offers bot-building capabilities following a low-code or no-code approach, enabling non-technical business process experts to create customizable automations with clicks, not code. In addition, are available to automate and drive efficiencies in 12 lines of business for any industry, with about 60 prebuilt bots only for .

This new release of 麻豆原创 Intelligent RPA provides high flexibility while helping ensure IT governance. It received great feedback from the customers: 鈥淕reat job, we saw and experienced many steps that have become much easier during the robot creation process,” said Balbir Singh Dhillon, Associate Director Intelligent Solutions at Zuellig Pharma. “Just the email capabilities alone save a lot of time and places that functionality in the hands of the citizen user and no longer dependent on experienced developers. The look and feel and the user experience were really great, and I can only see the product getting richer with additional features.鈥�

2021 — 麻豆原创 Named a 鈥淪trong Performer鈥� in The Forrester Wave™: Robotic Process Automation, Q1 2021

At the end of last year, Forrester invited 麻豆原创 to participate in its evaluation, . The report is now published, and in this evaluation, 麻豆原创 was cited as a Strong Performer.

According to the Forrester report, 鈥溌槎乖粹�檚 RPA solution is a strong alternative for 麻豆原创 customers, particularly for enterprises concerned with bots disrupting core 麻豆原创 systems and those usually needing the central 麻豆原创 development team to design, develop, and maintain RPA for clear accountability, or for companies seeking a feature-rich RPA tool that comes with a broad ecosystem of partners.鈥�

We could not agree more. Creating an RPA solution for 麻豆原创 customers, our aim was to bring an automation tool that fits in their IT landscape and fulfills all of their governance requirements. Because their enterprise resource planning (ERP) is a key component of their daily operations, it is finely tuned by the IT department to run smoothly. For sure, our customers do not want any disruption in the way their ERP runs and need that any software robot interacting with the ERP to be fast and efficient, but without any risk of generating extra system load.

The prebuilt bot templates available in our 麻豆原创 Intelligent RPA store are directly created and maintained by major 麻豆原创 product teams, such as 麻豆原创 S/4HANA already and soon 麻豆原创 SuccessFactors and 麻豆原创 Ariba. This approach offers a strong cohesion among existing 麻豆原创 systems in place, increasing the bots’ performance. Our prebuilt bots are constantly updated and upgraded to support our customers’ latest ERP, HR, or releases.

We aim to provide the best RPA solution for 麻豆原创 customers and this will go far beyond robotic process automation. The portfolio is a strategic initiative from 麻豆原创 to deliver process excellence by analyzing, improving, and monitoring processes. Together with 麻豆原创 Workflow Management, 麻豆原创 Intelligent RPA turns process insights into actions to help drive digital transformation. It allows non-technical users to create automation scenarios without code, and to deliver outcomes quickly with predefined content.

Let us accelerate your business transformation journey — I would be very happy to welcome you as our customer or partner, to do this automation journey together.

Sebastian Schroetel is vice president and head of 麻豆原创 Intelligent RPA.

Of course, our market-leading intelligent enterprise resource planning (ERP) 麻豆原创 S/4HANA Cloud is a cornerstone of this offering. Regular product updates serve to provide customers with innovations and enhancements that can be consumed immediately in order to seize new business opportunities, strengthen their market position, streamline operations, and build resilience in more challenging times.

As the last 12 months have clearly demonstrated, when the world we know is turned on its head, those businesses able to sense changes and identify potentials, able to adapt quickly to unforeseen needs and unfamiliar circumstances are the ones best positioned to emerge strongest from the pandemic.

Introducing 麻豆原创 S/4HANA Cloud Release 2102

Just like previous updates, today鈥檚 release of 麻豆原创 S/4HANA Cloud 2102 provides customers with new capabilities to further the successful transformation of their business. Short development sprints and continuous delivery coupled with a close relationship with companies in all industries and user groups around the world allow us to prioritize capabilities that we know our customers need now and can benefit from straight away. Allow me to share with you some of the key additions in this latest release.

A company鈥檚 financial operations are like the oil that keeps an engine running smoothly. Particularly in challenging times, a well-managed cash flow is crucial. And in a volatile business environment, companies need to be able to act and adapt swiftly to changing circumstances. In 麻豆原创 S/4HANA Cloud for finance, we introduce the simulation cockpit for integrated financial planning, which allows management and controlling stakeholders to perform what-if analysis and simulate the impact of changes in factors like sales quantity or personnel expenses. A further highlight in the area of finance is the flexible assignment of accounting principles to ledgers. In order to run parallel accounting processes in their systems, customers need to use several accounting principles — for example, IFRS and a local accounting principle such as HGB. New customers that use 麻豆原创 Central Business Configuration to configure their systems can now flexibly assign the accounting principles they require to their respective ledgers. And the best thing: a single configuration is required to assign the ledger to the accounting principle throughout 麻豆原创 finance applications such as general ledger, treasury, and revenue recognition.

In recent releases we have focused significant development efforts on building out new capabilities in solution order management, which support customers to transform their product to higher-margin solutions comprising complementary products and services. This release sees the introduction of subscriptions for consumption-based business, integrating 麻豆原创 Subscription Billing and allowing users to create subscription services as well as sales and service products in a single order. This facilitates the sale of revenue-boosting bundles of physical products together with one-time, recurring, and consumption-based services.

Turning our attention to the sales department, I cannot help but think of the old adage 鈥淭ime is money.鈥� Intelligent automation in the creation of sales orders means a real boost to the efficiency of sales teams. A sales representative who doesn鈥檛 have to invest high manual effort into creating orders in the system can already move on to the next sale without delay. The 麻豆原创 Fiori app in 麻豆原创 S/4HANA Cloud release 2102 creates sales orders from unstructured data in PDF files. After a purchase order file in PDF format is uploaded, the system automatically extracts master data from the file. This data is saved in a sales order request, which can later be converted into a sales order. This user-friendly approach considerably reduces manual — and often error-prone — effort.

The smart application of intelligent technologies is key to any company鈥檚 digital transformation. Each update of 麻豆原创 S/4HANA Cloud brings additional tools to increase the intelligence of your business processes. One highlight in this release is in the use of machine learning algorithms to provide system support in maintenance notifications. Maintenance technicians or supervisors can have the system suggest the most likely damage code by automatically analyzing information that is already collected through the maintenance process. This can significantly shorten the time needed to assign the correct damage code to a maintenance notification, speeding up the time to resolution for the customer. It also improves data quality for later breakdown analysis.

We also continue to grow the intelligence and automation of 麻豆原创 S/4HANA Cloud through 麻豆原创 Intelligent Robotic Process Automation 鈥� hundreds of predefined bots are available to help drive automation within your business. See the and the for more information.

This just scratches the surface of the innovations delivered with 麻豆原创 S/4HANA Cloud 2102. Of course, there are further enhancements across all areas of the product for the benefit of all lines of business. Familiarize yourself with some of the other highlights through our and , or take a look at .

Sven Denecken is COO 麻豆原创 S/4HANA and head of Product Success at 麻豆原创 SE.

Villeroy & Boch has been manufacturing porcelain and ceramic goods for more than 270 years 鈥� since 1748, to be precise. Today, the company employs almost 7,500 people, generated revenues of over 鈧�800 million in 2019, and sells its products in more than 125 countries. A business with such a long tradition 鈥� and its eyes set firmly on the future 鈥� needs one thing above all: a willingness to continuously embrace change and evolve.

That applies, of course, not just to the products a company sells, but also to its business processes. Villeroy & Boch began operating its first serial production line back in 1767 and opened a state-of-the-art, mechanized dinnerware factory in 1801. Manufacturing has obviously come a long way between those early days and the introduction of intelligent robotic process automation. But there are parallels: Now, just as then, innovative machines aim to free staff from the burden of repetitive tasks and reduce the risk of human error.

Many More Potential Use Cases

麻豆原创 Intelligent RPA leverages capabilities of autonomous software robots 鈥� 鈥渂ots鈥� 鈥� and artificial intelligence (AI). The bot in daily use at Villeroy & Boch, for example, reads incoming e-mails, scans the attachments, uses trained algorithms to classify them, and saves them to the correct location. The system automatically distinguishes between invoices and payment reminders, meaning that employees no longer need to open those documents and classify them manually. In this way, the Document Classification service 鈥� part of 麻豆原创 AI Business Services 鈥� automatically prepares documents for further processing by employees.

At Villeroy & Boch, the technology now works in 鈥渦nattended鈥� mode, meaning that it completes tasks without human intervention and monitoring. The time saved is significant; the machine checks between 20 and 30 emails every day, and that number is rising.

鈥淚t was important for us, aside from leveraging the intelligent RPA functions, to be able to make decisions based on unstructured data as well. A combination of Document Classification and 麻豆原创 Intelligent RPA makes that possible,鈥� says Daniel Neuh盲user, head of ERP Core Solutions at Villeroy & Boch. The fact that a subscription for 麻豆原创 AI Business Service could be easily purchased on was another point in its favor.

Making Bots Even More Intelligent

Although there are currently no forerunners to learn from 鈥� Villeroy & Boch is the first 麻豆原创 customer to use the automatic Document Classification service 鈥� Neuh盲user sees still more potential for robotic process automation with intelligent services at his company, such as in finance, customer service, and purchasing.

To enhance the existing bot, he and his colleagues are already testing another 麻豆原创 AI Business Service, Document Information Extraction. This service allows the bot to read documents that have been classified, extract business-relevant information from them (invoice numbers, vendor names, and so on), and enrich this information with additional master data (such as business partner numbers). In the medium term, the company could use this service as a foundation to enable automated invoice processing and posting in 麻豆原创 ERP.

鈥淲e Reach Our Goals Much Faster鈥�

For Neuh盲user, there are two compelling benefits to RPA, the use of bots, and 麻豆原创 AI Business Services. First, bots can be built and deployed without changing the existing IT infrastructure. Second, bot-building requires less effort and expertise than conventional software development.

鈥淲e don鈥檛 need ERP experts for this,鈥� he says. 鈥淲hat we need most of all are bot developers. And we reach our goals much faster.鈥� This is because key users are involved right from the start, and their feedback is channeled continuously into the development process, which means that the application is ready to go live very quickly.

And what part does the IT department play? 鈥淲e follow a mixed development approach,鈥� says Neuh盲user. 鈥淪ometimes IT is more closely involved, sometimes less. But the people who will use the solution always play a key role in development from the get-go.鈥�

Low Effort, High Impact

麻豆原创 Intelligent RPA helps optimize autonomous bots with artificial intelligence. Because it removes the need for human intervention after every step, this technology enables significant time savings. Also, it can be developed without changing the existing IT landscape 鈥� and without ERP expertise. 麻豆原创 Intelligent RPA helps to relieve teams from the burden of recurring administrative tasks, creating a long-lasting impact with comparatively little effort.

This story originally appeared on the 麻豆原创 Germany News Center.
Top image courtesy of Villeroy & Boch.

鈥淲ithin New Ventures and Technologies, we strive to build products that scale in commercial impact and move closer to the 麻豆原创 core. Our teams in business process automation have achieved this,鈥� Graham Ratcliffe, general manager of 麻豆原创.iO Venture Studio and interim head of New Ventures and Technologies, says. 鈥淭heir graduation means that we are developing the right solutions and are ensuring that 麻豆原创 and our customers are ready for the future of the Intelligent Enterprise.鈥�

麻豆原创 Ruum and 麻豆原创 Intelligent RPA Move to 麻豆原创 Cloud Platform

is a perfect example. Launched in 2016 by 麻豆原创 employees Stefan Ritter and Florian Frey as part of , 麻豆原创 Ruum was originally conceived as an all-in-one collaboration tool. However, the 麻豆原创 Ruum team discovered that they had the opportunity to change the product to better match the needs of users and, ultimately, improve the way they work.

鈥淲e envisioned 麻豆原创 Ruum becoming an accessible platform where anyone could build processes quickly and in an automated way without requiring coding skills,鈥� says Frey, general manager of 麻豆原创 Ruum. The 麻豆原创 Ruum team therefore pivoted their solution so that they could bring their vision of no-code process building into every line of business, launching a .

鈥淲e can now enable more people than ever before to build digital solutions that give impact 鈥� and they can do it without depending on resources from IT,鈥� adds Frey.

麻豆原创 Ruum isn鈥檛 the only former New Ventures and Technologies team with a focus on process automation; (RPA) has also joined 麻豆原创 Business Technology Platform to further drive the Intelligent Enterprise.

By integrating machine learning and artificial intelligence (AI) with process automation, 麻豆原创 Intelligent RPA uses bots for repetitive work to avoid human error and accelerate tasks. 鈥淩PA bots can quickly access all of your data 鈥� including data stored in Excel spreadsheets or in legacy apps 鈥� to seamlessly feed business processes and core systems,鈥� says Sebastian Schroetel, head of the 麻豆原创 Intelligent RPA team. 鈥淔or instance, an RPA bot can open an Excel file received by an accountant via e-mail and parse the rows of the spreadsheet to quickly enter the data into 麻豆原创 S/4HANA, without any possible error.鈥�

The focus on and automation made the 麻豆原创 Ruum and 麻豆原创 Intelligent RPA teams a great match for 麻豆原创 Cloud Platform, where applications can be connected and built to match a specific user鈥檚 business needs.

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鈥淲e鈥檙e excited to welcome the 麻豆原创 Ruum and 麻豆原创 Intelligent RPA teams into 麻豆原创 Cloud Platform,鈥� says Bhagat Nainani, senior vice president of Product Development for 麻豆原创 Cloud Platform. 鈥淭heir work in business process automation has been outstanding, and we know that they will continue to make a big impact as more of our customers evolve to the Intelligent Enterprise.鈥�

The Spotlight Solution Gets Its Spotlight

While 麻豆原创 Ruum and 麻豆原创 Intelligent RPA focus on automating processes and data, the Spotlight by 麻豆原创 solution focuses on bringing transparency into the efficiency of business processes. The Spotlight solution was originally founded in 2018 by 麻豆原创 employees Andre Wenz and Gregor Berg, who first set out to build a tool that used data in 麻豆原创 systems to understand what it takes to run a business process on an 麻豆原创 solution.

Today,听the Spotlight solution specializes in identifying and highlighting processes and activities where significant manual effort is required and could be automated instead. Automation through the Spotlight solution is the simplest first step for companies looking to digitally transform into an intelligent enterprise, Berg says.

https://www.youtube.com/watch?v=xQijCv8ZpgE

The Spotlight by 麻豆原创 solution will now become a core element of the newly formed Business Process Intelligence unit, one of the four growth areas of the new 麻豆原创 strategy 鈥� the other three are industry cloud, business networks, and sustainability. The Business Process Intelligence unit will help customers to understand and analyze their business processes, gain insights into issues and improvement potential, and allow the business user to trigger, or even execute, the appropriate action.

鈥溌槎乖� is evolving its vision of the Intelligent Enterprise and enhancing it with a focus on experience management and AI-driven innovation,鈥� Rouven Morato, general manager of the Business Process Intelligence unit, says. 鈥淭he unit is an integral part to this vision because it enables us to act as our customer蝉鈥� partner and support them in reinventing their business processes to become intelligent enterprises.鈥�

Proof Point for New Ventures and Technologies

While this is a new path for New Ventures and Technologie蝉鈥� inaugural graduating class, the evolution of the three 麻豆原创 employee-led teams is an illustration of the goals and mission set forth by the organization: to future-proof 麻豆原创 and its customers and bring them into the Intelligent Enterprise.

鈥淲e aren鈥檛 just building innovative solutions that are missing within the existing 麻豆原创 portfolio,鈥� Ratcliffe says. 鈥淚t鈥檚 our job to keep our eyes on the future.鈥�

The announcement was made at the conference, being held online December 8-10, 2020.

Extension Through Process Automation, Low-Code and No-Code Tools

麻豆原创 Cloud Platform Extension Suite empowers developers to build and extend business applications, processes and innovations with clicks or code. With its latest enhancements, the suite now offers three complementary and integrated process automation tools, which address different skill levels and automation scenarios:

• allows developers and business experts to gain end-to-end process visibility, and to configure and automate enterprise workflows in a low-code approach. 麻豆原创 Cloud Platform Workflow Management includes new predefined content packages and integration with , combining operational and experience data.
• The solution allows business users with no coding skills to create departmental processes in hours instead of days and weeks. About 50 麻豆原创 customers and partners, including German chemical company Evonik Industries AG, U.S. company Varian Medical Systems Inc. and Norwegian furniture maker Ekornes Ltd., have already joined the for 麻豆原创 Ruum. 鈥淲ith 麻豆原创 Ruum, Ekornes was able to model the process in about an hour, without requiring a lengthy project with resources from our central team,鈥� said James Fogarty, an Ekornes business operations analyst.
• (RPA) 2.0 technology targets developers looking to automate repetitive, manual tasks with software bots. 麻豆原创 Intelligent RPA includes to drive efficiencies with听 and 12 lines of business. Beginning January 2021, 麻豆原创 plans to include a limited edition of 麻豆原创 Intelligent RPA in every 麻豆原创 S/4HANA Cloud subscription.

Free Tier Model for 麻豆原创 Cloud Platform

麻豆原创 in 2021 plans to offer developers a free tier model for 麻豆原创 Cloud Platform, the integration and extension solution for 麻豆原创 Business Technology Platform. The free tier model will provide users access to learn, develop and implement integrations and extensions in one account. It removes current time restrictions and allows users to transfer projects to production without the need to rebuild content. As an intermediary step toward the free tier model, 麻豆原创 recently from three to 12 months.

鈥溌槎乖� Business Technology Platform is key for our customers to integrate and extend their 麻豆原创 applications and to enable future business,鈥� said Juergen听Mueller, chief technology officer and member of the 麻豆原创 Executive Board. 鈥淎s the cornerstone of 麻豆原创鈥檚 own transformation and accelerated shift to the cloud, it helps to provide value to customers with a seamless technology experience, a robust ecosystem and greater development efficiency. The ongoing innovation to 麻豆原创 Business Technology Platform underscores our commitment to the developer community and the entire ecosystem of customers and partners, and shows we are not only listening but also acting on what we hear.鈥�

Integration Capabilities Updated

麻豆原创 Business Technology Platform helps make it easier to share data across 麻豆原创 applications by providing 鈥� a common data model for business objects. It now supports its first business objects for the . More business objects for other end-to-end business processes will follow. Developers can access these through the or 麻豆原创 API Business Hub.

The redesigned user experience for helps make it easier for architects and experts to identify relevant integration content, such as APIs and events, integration packs and user documentation. The update will be available as a beta shipment by the end of 2020.

Data to Value: Make Confident, Timely Business Decisions

To account for the tremendous increase in data volume and variety, on-premise installations of 麻豆原创 HANA can . This offers users a single access point to data across 麻豆原创 and non-麻豆原创 sources while simplifying a customer鈥檚 data environment, reducing replication or inaccuracies, and increasing security and compliance.

The solution unites the data management capabilities of 麻豆原创 HANA with the analytics features of the 麻豆原创 Analytics Cloud solution. Its new, easy-to-use allows users to integrate and combine structured and semi-structured data from 麻豆原创 and non-麻豆原创 sources. The expanding for 麻豆原创 Data Warehouse Cloud includes prebuilt content ranging from financial analytics, utilities and automotive to retail, to help customers save time and effort modeling their data.

Exclusive Free Access to 麻豆原创鈥檚 Learning Resources

麻豆原创 TechEd 2020 attendees will get free access to the听. It offers learning journeys to upskill users on 麻豆原创 Business Technology Platform and additional courses that lead toward 麻豆原创 Global Certification digital badges. Attendees also can take advantage of a special discounted 麻豆原创 Global Certification offering.

Find details and more announcements in the and :

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Join . Enjoy 48 hours of live and on-demand content, interactive workshops and learning opportunities. will stream a rolling agenda of continuous broadcasts and provide guidance on where to find more information across the event platform.

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About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 麻豆原创 system. Our machine learning, Internet of Things (IoT) and advanced analytics technologies help turn customer蝉鈥� businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously and make a difference. With a global network of customers, partners, employees and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .

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Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 麻豆原创 are intended to identify such forward-looking statements. 麻豆原创 undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect 麻豆原创鈥檚 future financial results are discussed more fully in 麻豆原创鈥檚 filings with the U.S. Securities and Exchange Commission (鈥淪EC鈥�), including 麻豆原创鈥檚 most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
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Gartner evaluated 16 vendors and named 麻豆原创 a Leader based on its 鈥渁bility to execute鈥� and 鈥渃ompleteness of vision.鈥� In addition, 麻豆原创 ranked second highest across all four Use Cases in Gartner鈥檚 “.”**

According the report, 鈥淕artner defines the cloud database management system (DBMS) market as being that for products from vendors that supply fully provider-managed public or private cloud software systems that manage data in cloud storage.鈥� The report continues, 鈥淏y 2023, 75% of all databases will be on a cloud platform 鈥� a development that will drastically change the DBMS vendor landscape.鈥�

鈥淚t鈥檚 our mission to help customers achieve true data-to-value creation through a single, end-to-end technology layer approach that connects business processes, data and experiences across 麻豆原创 and non-麻豆原创 landscapes,鈥� said Bar茅 Said, head of database, 麻豆原创 HANA & Analytics, 麻豆原创. 鈥淥ur latest innovations, including 麻豆原创 HANA Cloud and 麻豆原创 Data Warehouse Cloud, bring data management and analytics closer together than ever before, so customers can make well-informed, timely, business-critical decisions based on rapidly changing market conditions.鈥�

Throughout the 10-year history of 麻豆原创 HANA and with more than 53,000 direct and indirect customers, 麻豆原创 has constructively built an expansive cloud-based data management and analytics product portfolio, which now serves as the cornerstone of . 麻豆原创 Business Technology Platform is comprised of, but not limited to, for database and data management. It includes the and solutions for analytics. For application development and integration it provides as well as such as the and services. 麻豆原创 offers customers choice and flexibility in their journeys to the cloud by supporting a variety of cloud infrastructure environments, including the public clouds of Alibaba Group, Amazon Web Services Inc., Microsoft Azure and Google Cloud Platform.

Access of the 2020 Gartner Magic Quadrant for Cloud Database Management Systems report here.

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RPA does not stand for 鈥渞ecovery from pandemic aftermath,鈥� but it could serve as an alias for the technology during the current economic downturn.

RPA is defined by IDC as a class of software designed to automate or augment repetitive tasks that require a significant manual effort. RPA using software scripts or robots. Although not new, it has been catapulted into the limelight by the business-process vulnerabilities that the COVID-19 pandemic exposed.

鈥淐ompanies find themselves adapting faster and faster to new circumstances while trying to maintain seamless operations,鈥� says Sebastian Schroetel, vice president of Machine Learning and Intelligent Robotic Process Automation at 麻豆原创. 鈥淩PA provides a way to manage the demand peaks, cut costs, and free up employees for higher-value tasks.鈥�

Another example of RPA鈥檚 use during the pandemic is illustrated by the Swiss Canton of Z眉rich, which deployed a solution to cope with a deluge of short-time work requests. The number of requests per month exploded from around 10 to 30,000. By deploying an RPA solution, processing time per request was shortened from 25 minutes to 20 seconds.

But even beyond COVID-19 and the crisis, RPA is also viewed by some analysts as a means to counter the . According to David Vellante, chief analyst at Wikibon, global challenges like climate change, global competitiveness, aging populations and infrastructure, deficits, mass immigration, sustainable food sources and healthcare all will require — and RPA will be on the menu.

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Defying Cuts in IT Spending

Despite the for 2020, Vellante is bullish on RPA for this year and beyond. 鈥淩obotic process automation solutions remain one of the ,鈥� he wrote recently. And compared to other technology investments, he says RPA is 鈥渢he enterprise software sector with the highest spending momentum — .鈥�

Similarly, IDC identified RPA as a key investment technology for the post-COVID rebound in its recent . One of the use cases that will see the greatest growth in spending is RPA-based claims processing in insurance.

Enterprise software providers also expect an accelerated uptake of RPA projects. Worldwide according to San Francisco-based Grand View Research, and is expected to grow between 29 and 41 percent over the coming five to seven years.

鈥淭he coronavirus pandemic has increased demand in RPA,鈥� says Al Hilwa, senior director of AI, Machine Learning, and Platform Technology Research, 麻豆原创. 鈥淭he integration of machine learning into RPA is driving many of the new investments, including more funding and acquisitions.鈥�

Hilwa also sees a shift to RPA into the cloud on the horizon as players focus on “unattended” RPA, where robots work autonomously and predictively with human supervision only.

Rather than being applied as a standalone solution, RPA is increasingly seen as part of a spectrum of process automation tools best applied in unison, for example and process mining.

鈥溌槎乖� is currently seeing major adoption of the combination of RPA and intelligent business process tools,鈥� says Flat Chen, head of 麻豆原创 Intelligent Enterprise Solutions in Asia-Pacific, and lead for the company鈥檚 RPA program in China. 鈥淭hey are two sides of the same coin. RPA augments BPM by letting customers combine system-to-system and human-to-system interactions within a single executable workflow.鈥�

鈥淚ntelligent document processing is a layer that most of the RPA vendors are beginning to offer as they extend capabilities to support AI use cases,鈥� shares Maureen Fleming, program vice president for Integration and Process Automation at IDC, who examines the products and processes used for building, integrating, and deploying applications within extended enterprise systems. 鈥溌槎乖� has a document processing service that works with 麻豆原创 Intelligent RPA and also is callable by workflow, a form, or by an integration component 鈥� and it works really well for business documents that are managed by 麻豆原创 applications.鈥�

RPA can also be combined with conversational AI technologies, which apply natural language to communicate intent and trigger actions downstream. Under the new rules of COVID-19, wherein businesses are challenged to interact physically, the need for digital customer engagement and service has been amplified.

RPA Cloud ERP Co-Innovation Project in China

麻豆原创 views RPA as an essential technology in its goal to help customers realize the . With prescient foresight in 2019, Jan Gilg, president 麻豆原创 S/4HANA, called on development teams to make bot development a priority. 麻豆原创 employees based in China took on the challenge, and the fruits of their labor were recently rewarded when REHAU Polymer China went live in June with an RPA bot and machine learning. The application automated invoice processing and helped REHAU achieve higher process efficiencies.

REHAU is the first 麻豆原创 S/4HANA Cloud customer in Greater China, as well as the first reference customer for and intelligent technology packages that include machine learning, natural language understanding, and advanced analytics capabilities. The co-innovation project with REHAU brought together teams from across 麻豆原创: 麻豆原创 S/4HANA Finance & Risk, New Ventures & Technologies, and Intelligent Delivery Group of Greater China.

To streamline and automate the financial operational process in 麻豆原创 S/4HANA Cloud, project members trained a machine learning model that, when used in combination with the RPA bot, was able to achieve greater accuracy and seamless automation.

A machine learning model is only as good as the data it has been trained on and each method of training 鈥� isolated, centralized, or federated 鈥� has its own advantages and disadvantages. Certain types of data, such as transaction data, is highly sensitive and usually cannot be shared outside a company’s network for building a model, which makes it difficult to apply AI for RPA solutions.

鈥淲hile training the model, we were able to keep sensitive data on the customer鈥檚 system, aggregating it in anonymous form to build a federation of data,” shares Voga Li, data scientist at 麻豆原创 Labs China. “This method allowed us to achieve a higher prediction accuracy for the model.”

The REHAU project under the guidance of 麻豆原创 demonstrated that federated training can be applied to datasets related to enterprise resource planning (ERP) and achieve the same or better performance as isolated and centralized training models. 鈥淲e are now testing an out-of-the-box machine learning model for federated learning and are currently validating this work together with our co-innovation customers,鈥� Li says. He attributes the success of the co-innovation project to strong leadership and open environment provided by 麻豆原创 Labs China.

REHAU has been live on 麻豆原创 Intelligent RPA since January 2020, having already replaced two manual processes with the combination of AI and RPA. In one solution, the company was able to reduce its monthly manual processing time of about 1,000 financial accounting documents from four days to 10 minutes. In the other, a bot that combines 麻豆原创 Intelligent RPA and machine learning reads invoices, extracts the information from them, and then automatically generate payables in 麻豆原创 S/4HANA Cloud. It can currently process 3,000 product invoices in roughly two minutes.

Chengbo Yu, CIO of the Asia Pacific Region for REHAU Polymer China, is satisfied with the result: 鈥淲e used 麻豆原创 Intelligent RPA to automate use cases that required significant manual intervention and redundant work. This saves us time and cuts down on human error, and our employees are spending more time on innovative work.鈥�

Thanks to the following 麻豆原创 employees for their support: Akie Pan, Camile Zhou, Voga Li, and Cyrano Chen from 麻豆原创 Labs China; Claire Tseng and Pierre Col from New Ventures and Technologies; Sarah Harvey from Analyst Relations.