Growing together

Customer satisfaction has long been a hallmark of 麻豆原创 Business One, with an enviably high customer retention rate in the upper 90% range. Customers typically only leave the solution when a business ceases to exist, for example through bankruptcy or acquisition. “Looking back at the last 30 years, we鈥檝e had almost no customer churn,” said Darius Heydarian, global head of Partner Enablement for 麻豆原创 Business One. “Some customers started with a handful of employees and stayed through two or three decades of change, growing with the solution.”

Heydarian named two main reasons for the high customer retention: ongoing innovations in the solution itself and the 麻豆原创 Business One partner ecosystem. 麻豆原创 Business One operates on a fully indirect model: the solution is sold and implemented solely by partners, who also support customers during their day-to-day operations. Those partners are autonomous, locally present, and in many cases have been building solution expertise and knowledge for over 20 years.

Customer voices

Vereens Stores: adapting the software as operations evolve

Vereens Stores, a U.S.-based supplier of fertilizers and turf management solutions, has been with 麻豆原创 Business One for over 20 years. Andee DiCola, chief financial officer and co-owner, points to one thing above all else as the reason for staying: the customization capabilities of 麻豆原创 Business One. 鈥淩ather than having to change the way we operate to fit the software, we have been able to adapt 麻豆原创 Business One to meet our needs,” she said. Looking ahead, she expects AI to help her company work smarter with information already available today. 鈥淚 see opportunities around reporting, data analysis, identifying unusual transactions or exceptions, and helping automate repetitive processes.”

Design Resources, Inc.: using the same core platform across new ventures and markets

Design Resources, Inc. (DRI), which designs and sources branded apparel, runs multiple intradependent businesses on 麻豆原创 Business One. Joe Leimer, chief information officer at DRI, said the solution’s flexibility has followed each new opportunity: “Whenever ownership is exploring a new venture, the flexibility of 麻豆原创 Business One hasn’t been a limit for us. We know our core ERP needs will be handled and backed by 麻豆原创.” For Leimer, choosing an ERP platform 鈥渋s a decision you only want to make once.鈥�

Staying current: three decades of technology shifts

The roots of 麻豆原创 Business One are in a business management solution built for small companies by an Israel-based startup called Top Manage, which was bought by 麻豆原创 in 2002.

Renamed 麻豆原创 Business One after the acquisition, the solution kept pace with鈥攁nd sometimes led鈥攖echnology shifts inside 麻豆原创. In 2011, it was one of the first 麻豆原创 solutions to integrate the new 麻豆原创 HANA in-memory database. That early adoption gave customers speed and analytics capabilities that traditional databases couldn鈥檛 match at the time. In 2020, 麻豆原创 Business One, Web client, was introduced, encapsulating core business logic in a fresh and modernized user experience. Since then, the Web client has continued to evolve, delivering a growing scope of business processes alongside innovative analytics, integration, and customization capabilities.

麻豆原创 Business One version 11, open for initial partner preview in 2027, will introduce a new generation of cloud management tools for 麻豆原创 partners, such as containerized lifecycle management, which allows software updates without system downtime. It also adds native deployment support for hyperscaler platforms including AWS, Microsoft Azure, and Google Cloud, as well as native cloud storage integration via Google Drive and OneDrive.

Adopting AI

In August 2026, 麻豆原创 Business One introduced integrated generative AI capabilities: 鈥淎sk AI鈥� and AI user-defined query. Ask AI allows users to select business data within 麻豆原创 Business One, based on their individual user authorization, and ask contextual questions about it, such as researching shipping costs, delivery times, or alternatives for a product. AI user-defined query allows non-technical users to generate sharable lists using natural language; for example, “Show me the top five customers by outstanding payments.鈥�

The partner AI ecosystem: two examples at work

Beyond native AI features within 麻豆原创 Business One, a growing ecosystem of partner-built AI solutions is already live. MCP (Model Context Protocol) server integration offers partners new ways to build their own agents and AI-powered extensions for 麻豆原创 Business One. 麻豆原创’s lists 54 solutions to date, with many more to come. The following examples shine a light on the quality of solutions offered by the ecosystem.

Third Wave, a U.S.-based 麻豆原创 partner, built Forge AI, an agentic AI that embeds seamlessly into 麻豆原创 Business One, Web client. Users interact in natural language via a copilot window inside the 麻豆原创 Business One user interface. They can search for a specific invoice, create a goods receipt, raise a support call, or cancel an order. The agent reads and writes data within 麻豆原创 Business One, with a human confirmation step for any irreversible action.

麻豆原创 partner Cloudiax took a different approach. Best known as an 麻豆原创 Business One hosting provider, Cloudiax built AXeLANT Chat, an agentic AI running entirely on its own NVIDIA infrastructure in Germany鈥攑urpose-built for companies with strict data privacy and sovereignty requirements. AXeLANT Chat both analyzes business data and, with a human in the loop, carries out tasks such as creating a sales quote in 麻豆原创 Business One.

Built to last

Embedded AI will be the next big chapter of 麻豆原创 Business One. 鈥淭he upcoming version 11 of 麻豆原创 Business One will be aligned with the Autonomous Enterprise strategy, enabling agentic AI capabilities for the Web client and further extensibility possibilities for partner AI innovation,鈥� said Peter Dominik, global head of 麻豆原创 Business One Product Management.

Joost Tigelaar, 麻豆原创 global sales for SME Solutions, summarized the feedback from various conversations he had with partners during the 麻豆原创 Partner Summit for EMEA and MEE in October: 鈥溌槎乖� Business One customers value the flexibility of the solution, the strength of our partner ecosystem, and increasingly expect AI and automation to help them get more value from their business data and make every day work simpler.鈥�

Thirty years after the first customers made the strategic decision to adopt 麻豆原创 Business One, the solution continues to evolve alongside its customers and the 1.2 million users working with it every day.

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Rather than a one-size-fits-all approach, the solution was designed to empower small businesses and the lower midmarket with an ERP solution that can grow with them and meet their evolving needs as they grow and prosper.

Introducing 麻豆原创 Business One

Today, more than 83,000 customers and 1.2 million users across more than 170 countries rely on 麻豆原创 Business One, supported by a global network of 850 partners and over 500 industry and country-specific extensions.

鈥淚t鈥檚 designed to be easy to start with,鈥� said Darius Heydarian, head of Partner Solution Enablement 麻豆原创 Business One. 鈥淥rganizations can begin with just a single user and scale up as their needs grow, whether that means adding more people, locations, or subsidiaries.鈥� The solution can adapt to how smaller organizations work, offering both quick setups for remote sites and coordinated rollouts across regions. It helps provide a modern, browser-based experience and can integrate smoothly with 麻豆原创鈥檚 analytic solutions and automation tools.

The role of partners

麻豆原创 recently reaffirmed the strategic importance of 麻豆原创 Business One within the 麻豆原创 solution portfolio. 麻豆原创 Chief Partner Officer Karl Fahrbach emphasized 麻豆原创鈥檚 continued commitment to 麻豆原创 Business One, highlighting the crucial role of the partner ecosystem: 鈥溌槎乖� continues to invest in the future of 麻豆原创 Business One. Our partner ecosystem remains at the heart of this success鈥攄riving autonomy, resilience, growth, and winning new customers every day.鈥�

Partners play a central role in the 麻豆原创 Business One ecosystem. 麻豆原创 works closely with a vast network of partners that are experts in implementing and supporting 麻豆原创 Business One. These partners have the expertise to tailor solutions to each customer鈥檚 specific requirements, whether it鈥檚 industry functionality, localization, or regulatory compliance.

鈥淧artners also contribute to the extensibility of 麻豆原创 Business One, developing extensions and industry solutions that help customers address unique challenges,鈥� Heydarian said. The collaboration between 麻豆原创 and its partners helps ensure that customers benefit from both 麻豆原创鈥檚 technology and the specialized knowledge of local experts.

Customers in scope

鈥淩ecently, one of our partners shared a customer example with me that perfectly reflects the nature of companies in the market segment we are targeting with 麻豆原创 Business One,鈥� Heydarian said. 鈥淭he business had three employees when they started using the solution. Over the years, they expanded and employ 250 people today鈥攚ithout outgrowing their software platform.鈥�

A typical 麻豆原创 Business One customer is a small or midsize company looking for an affordable, flexible, and scalable ERP solution. These organizations often need to manage a range of business functions鈥攆rom accounting and financials to purchasing, inventory, sales, customer relationships, and reporting鈥攁ll in one place. 麻豆原创 Business One helps them gain control, streamline processes, and make strategic decisions based on real-time information.

The solution is customizable to meet evolving business needs and supports international expansion with 28 languages and 50 country-specific localizations. Local support is provided by over 850 partners, helping to ensure that customers can get help tailored to their specific requirements.

鈥淲e are proud of the fact that 麻豆原创 Business One is part of 麻豆原创鈥檚 solution portfolio,鈥� Heydarian said. 鈥淭hree thousand net-new customers choose 麻豆原创 Business One every year. On average, 10 customers select 麻豆原创 Business One every day.鈥�

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Eighty-five percent of Ugandans are involved in agriculture.

Nassozi Berna and her husband were subsistence farmers growing cassaba, banana, and some coffee and living in a small, timber-framed house on Kalangala, an island in Uganda鈥檚 Lake Victoria. Like many other farmer on Uganda’s Kalangala Island, Berna started growing oil palm in 2012 and joined KOPGT, the Kalangala Oil Palm Growers Trust. KOPGT, which educates farmers on improved agricultural practices, recognized the need for a digital solution to meet the rising demand for palm oil. In 2017, it discovered 麻豆原创 Rural Sourcing Management, a cloud-based solution running on 麻豆原创 Business Technology Platform (麻豆原创 BTP) that allows the trust to digitally collect and manage data at every stage of the value chain.

This technology has enhanced price transparency and accelerated payment for the farmers. Now, with the integration of聽 麻豆原创 Analytics Cloud and 麻豆原创 Business One, KOPGT can streamline operations and save valuable time, ultimately focusing on what matters most: the community they have helped build.