RPA and artificial intelligence (AI) technologies are essential for organizations that want to drive innovation and improve efficiencies across their business. Our solution, , was developed with the bold vision that business users and developers alike should be able to build automations and workflows. It is an AI-powered solution that combines workflow management, task automation, and decision management into one comprehensive, cloud-based solution running on (麻豆原创 BTP).

麻豆原创 is recognized in the 2024 Gartner Magic Quadrant for RPA for our Ability to Execute and Completeness of Vision. We believe this recognition exemplifies 麻豆原创鈥檚 strong product offering, continued investment in customer programs, and tight integration across 麻豆原创 S/4HANA, 麻豆原创 Signavio, and 麻豆原创 BTP.

Automate ERP and Other Business Applications with Confidence

Most business applications need to be adapted to meet customer specific requirements. Part of 麻豆原创 Build, 麻豆原创 Build Process Automation is uniquely designed to enable organizations to quickly increase the automation rate, extend, and customize business processes running in 麻豆原创 S/4HANA Cloud and other business applications.

In concert with other industry-leading solutions —聽,听, and聽聽—聽it enables customers to meet their specific requirements, quickly and easily connect any on-premise or cloud IT landscape, gain visibility into business processes and their performance, and then automate those processes seamlessly enabling end-to-end .

Gain a Competitive Edge with 麻豆原创 Build Process Automation

Since launching 麻豆原创 Build Process Automation, we have seen tremendous growth in customers embracing automation in impactful ways. , for example, increased its developer efficiency by 35% and accelerated back-order processing by 20%. automated data collection and entry tasks to increase the transaction volume in material logistics process for defective parts by over 40%. And has created over 60 bots to enhance process efficiency and accuracy across all business areas.

Next Steps

To learn how 麻豆原创 Build Process Automation adds value to your cloud ERP, you can that address specific challenges in your and processes. And, if you鈥檙e ready to unlock the full potential of automation and AI, take the next step with the following resources:

• and
• Activate your entitlements (existing RISE with 麻豆原创 and GROW with 麻豆原创 customers)

JG Chirapurath is chief marketing officer for 麻豆原创 BTP.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from 麻豆原创. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

From streamlining financial operations to engaging with employees to customizing procurement processes, automation is becoming pervasive and transforming business models across industries. This technology is breathing new life into opportunities that go far beyond automating simple, rotary tasks. In fact, it鈥檚 crucial for customers to understand how their mission-critical business processes could flourish by implementing end-to-end automation solutions.  

Is it possible to streamline processes between existing 麻豆原创 and non-麻豆原创 applications? What about an ecosystem of on-premise and multi-cloud environments that needs integration between customers, employees, and partners? Can organizations assess the impact of their automations? Are there specialized insights to help drive business agility and respond effectively to market changes?  

The answer is yes. 

from 麻豆原创 uses best-in-class 麻豆原创 technologies 鈥� , , , and 鈥� to help connect and automate complex, end-to-end business processes. These technologies work in concert to enable customers to quickly and easily connect any on-premise or cloud IT landscape, gain visibility into business processes and their performance, and then automate those processes seamlessly. Since announcing this framework at 麻豆原创 Sapphire, we鈥檝e seen incredible customer adoption and momentum.  

Today, I鈥檓 excited to share recent examples.聽聽

, the world’s largest almond processing and marketing cooperative, has transformed its customer satisfaction and business process efficiency with 麻豆原创 solutions. It deployed 麻豆原创 Integration Suite and 麻豆原创 Build solutions to help reduce the amount of time to generate external content for its brokers, 麻豆原创 Signavio solutions to help identify and take action to improve critical business process gaps, and automation to help capture contract and pricing information that feeds directly into 麻豆原创 S/4HANA.聽

, which specializes in cloud communications and workstream collaboration services, has saved over 800 hours of manual efforts per quarter by leveraging an automated bot with built-in AI to validate over 25,000 invoices. This has resulted in delivering a 300% increase in productivity in the audit process and incident management tracking.

leveraged 麻豆原创 Business Technology Platform (麻豆原创 BTP) as a part of its transformation to 麻豆原创 S/4HANA. By implementing 麻豆原创 Integration Suite and 麻豆原创 Build solutions together alongside its ERP implementation, the company sped up innovation and reduced its customization footprint by 94% 鈥� all while automating mission-critical processes.  

Despite being in different industries, Blue Diamond Growers, Avaya Corporation, and Hitachi High-Tech all recognize the tremendous opportunity for enterprise automation and jump-started their digital transformation journeys with 麻豆原创 technology. No matter what your level of experience may be or where you鈥檙e at in your automation journey, ! 

JG Chirapurath is chief marketing and solutions officer for 麻豆原创 BTP and AI.

Contemporary businesses often grapple with the dual challenge of managing cost pressures while simultaneously driving innovation to maintain competitiveness. On one hand, business models must be further optimized to unlock efficiencies and margin potential through standardization and automation. On the other hand, the exploration of novel business models is critical, despite associated uncertainties and the potential need for extensive transformation efforts.

To manage and further optimize ongoing business operations, outsourcing entire business processes to external service providers rather than operating them in-house can prove beneficial. Similar to the software as a service (SaaS) business, there is an emerging market of service providers that use cloud-based technologies to assume responsibility for the execution of business processes.

BPaaS in Practice

BPaaS means entrusting the service provider to manage and maintain the defined business process. In contrast to business process outsourcing, BPaaS is an evolution in which the provider has automated the delivery of business process outcomes to a high degree using modern technologies such as machine learning and robotic process automation (RPA). Obvious areas of application include business processes with a high number of transactions that are highly repetitive and homogeneous, which includes invoice verification in procurement, receivables management in sales, and auditing of travel expense claims.

For instance, 麻豆原创 offers as part of the 麻豆原创 Concur portfolio. Intelligent Audit is a customized service for travel expense claim auditing, enabling customers to ensure compliance with their company travel policy. This helps ensure that the amounts entered match the receipt data, that the correct tax rates are applied, and that the costs being charged are within company-specific limits. Moreover, employees are given direct and specific instructions about what to do to correct any incomplete or incorrect claims for travel expenses.

麻豆原创 already provides this service to more than 4,000 customers and has continuously increased process automation over more than 10 years. At the same time, 麻豆原创 cooperates with experienced third-party service providers that perform some of the audits that still need to be carried out manually. Last but not least, it is necessary to fulfill country-specific tax laws as well as other compliance requirements.

Advantages for Customers

The BPaaS model improves customers鈥� ability to accurately predict costs because the services are usually billed based on usage. In the example of travel expense auditing, a fixed amount is paid for each audited claim for travel expenses, regardless of how complex each individual audit actually is. Additionally, performance-based remuneration can be agreed upon with the respective provider. One study commissioned by 麻豆原创 revealed that 94% of all executives already believe that modern technologies can improve the quality of audits.

BPaaS generally results in the advantages for customers that include:

• Focusing on core competencies
• Outsourcing of repetitive operational activities
• Achieving process results that are only possible through cross-company best practices
• Predictable usage-based costs

Advantages for Providers

Providers use modern technologies to significantly reduce the volume of manual activities and, in turn, aim for a higher level of automation. Due to the increasing number of customers, the sheer amount of business process data being accumulated is giving rise to another growing asset: the ability to dynamically determine best practices and thus continuously improve and optimize the service. This increases the value of the service for each individual customer.

The emergence of federated learning has become its own field of research within machine learning because it enables providers to address the requirements relating to data security and data protection more effectively. In addition, the higher level of automation results in greater profitability for the provider.

BPaaS thus generally results in the following benefits for providers:

• A significant reduction of manual activities through modern technology utilization
• Dynamic determination and continuous further development of best practices based on business process data from a wide customer base
• Improved profitability 鈥� and competitiveness 鈥� due to the increasing level of process automation

Innovation at All Levels

Table 1: Process automation in cloud computing

The obvious areas of application for BPaaS include business processes with a high number of transactions and highly repetitive and homogeneous work聽steps that do not have many industry-specific or regional differences.

BPaaS can be viewed as the logical progression of the cloud service model because many BPaaS services will be implemented on the basis of familiar SaaS solutions. At the same time, today鈥檚 SaaS solutions can already facilitate integrated automation of certain process steps.

Finally, customer-specific requirements and enhancements can be implemented using tools for process automation from known platform-as-a-service (PaaS) environments. This means that the provider can also implement the necessary 鈥渓ast mile鈥� of process responsibility.

麻豆原创 itself will only offer a few selected business processes as BPaaS. In keeping with our corporate strategy as a global provider of cloud services, such an offering is only pursued if there is significant market demand and a high degree of automation can be achieved. Therefore, the large majority of BPaaS solutions are and will be offered via our partner ecosystem. In particular, our advisory partners have the in-depth expertise and extensive capacities required to offer BPaaS across larger business domains.

It is crucial for companies to remain in contact with their service providers to pursue the right strategy for their business regarding where they retain business process responsibility and where they hand over responsibility to service providers. When opting to use BPaaS, companies can redirect the saved time from operational process optimization toward innovation, ultimately achieving the entrepreneurial ambidexterity described above.

Claus von Riegen is head of Innovation Strategy and Services at 麻豆原创.

The aerospace and defense (A&D) industry is battling similar woes, with 70% of companies in the sector experiencing an turnover. The loss of skilled workers notwithstanding, delays in hiring, training, securing worker clearances, and rising costs translate to challenges in keeping production up to match demand. Much like the civil aviation workforce that moved on, 75% of the labor pool in A&D left for career advancement, while 31% departed for a better work location or for a remote-working opportunity.

While enticing the reluctant workforce to return with higher pay and perks remains an option, the industries are fast realizing that amid the labor and cost-surge crisis, innovations in production planning and creating efficiencies in throughput processes are now paramount.

Bridging Silos with Automation

Manufacturing efficiency isn鈥檛 always achieved until the production of the 100^th unit. To overcome this, intelligent software can be used to run recreations on simulation capability tools. Everything from the projected manufacturing assembly process, field capability and configuration process, flight operations, and maintenance performance can be simulated in a virtual world via a , even before the first cutting or bending of sheet metal. This way, any aircraft or engine part that is virtually simulated is manufactured efficiently right from the first unit produced.

Similarly, with robotic process automation (RPA), a digital thread can be created to bring information from the upstream engineering departments and auto-generate work instructions to provide seamless information routing to the downstream manufacturing departments. With , organizations have the power to design, simulate, and monitor processes to help ensure that transformation value is part of the company鈥檚 DNA. This intelligent enterprise philosophy helps in minimizing the handover time between processes. As a result, hitherto system silos can be negated to reduce the overall throughput time. Also, short-term planning involving supply chain, parts, and tools can be better optimized to match resource availability.

While RPA can create process efficiencies, robotic interventions are already improving the manufacturing process.

Replacing Skilled Labor with Technology Augmentation

With Industry 4.0, facilities across the industrial landscape are introducing a digital, end-to-end workflow with additive manufacturing. In Q2 last year, the Association for Advancing Automation the ordering of over US$580 million worth of robots, up 25% from 2021. In the aerospace industry, robots are mastering the drilling and fastening function with a higher degree of accuracy than a real person and saving time along the way.

Likewise, robotic systems applying sealant to aircraft structures is resulting in 20% time-savings. Robots are also being used for quality assurance during manufacturing, inspection of active-duty aircraft, welding, painting, and polishing. While robots have 95% time-savings in aircraft washing, welding automation is expected to fill the nearly 400,000 welding vacancies anticipated in the U.S. by 2024.

With organizations ready to embrace automation, the need of the hour is to simplify adoption. The solution can make integrating robots as easy as plug and play. So, whether it is cross-docking items on trolleys at goods receipt, put-away trolley activities, or even robot-enabled pick-pack-and-pass functions, 麻豆原创 Warehouse Robotics hands warehouse operators a shot in the arm by supporting an array of scenarios. Quick to implement and with no additional licensing required, the solution can give customers running warehouse management operations an easy, low-risk entry into agile warehouse robotics.

But with time- and cost-savings featuring prominently on the aviation industry鈥檚 agenda, how can customer experience stay optimum?

Boosting Customer Satisfaction with Technology Aids

For an industry where small margins contribute to survival, reliance on customer loyalty is huge. Variables like speed and convenience, therefore, play a major role in building customer loyalty. But with labor shortages wreaking havoc, digital transformation is emerging as a viable solution.

For instance, every manufacturer or supplier has their own portal to document their parts or assets, and this causes A&D companies to deploy a manual workforce to track every part coming from hundreds of manufacturer portals. can help overcome this challenge by provisioning for every asset to reside on a single platform. Now, A&D companies can simply connect their back-end systems to the network, fetch data directly into their systems, gain insight into the transactional data of an asset, and execute maintenance activities. This way, 麻豆原创 Business Network for Asset Intelligence 鈥� a cloud-based network 鈥� can limit the use of the workforce and create efficiencies by facilitating secured information exchange between various roles in asset-intensive industries comprising of equipment manufacturers, operators, maintenance providers, and others.

Also, A&D aftermarket providers process invoices from hundreds of airlines or aircraft operators. Their receival, approval, and logging could be automated to better utilize scare resources. Similarly, bots can read customer complaints, assess the degree of importance, categorize them, and automatically forward them to designated departments for speedy resolution.

If the pandemic taught us the importance of supply chain resilience, its aftermath and the evolving geopolitical crisis drives home the significance of innovation in manufacturing to combat sudden spikes in demand amid rising costs and a depleting workforce.

There will always be unpredicted situations. That said, the goal is to achieve a planning stability for all companies in the industry. Reducing risks through additional information and better planning will allow companies to establish a more stable environment with fewer uncertainties. And now, the industries can take heart from the fact that in automation, they have an ally that can turn organizations and the sector at large into intelligent and resilient enterprises.

Learn how automation can drive resilience in the aerospace and defense sector at .

Torsten Welte is global VP and head of Industrial Business Unit for Aerospace & Defense at 麻豆原创.

Every year, an increasing number of organizations leverage automation and artificial intelligence (AI) technologies to drive innovation and improve efficiencies across their lines of business and business application processes. 麻豆原创鈥檚 solution, , is an AI-powered, no-code solution that combines workflow management, task automation, and decision management into one comprehensive, cloud-based solution running on (麻豆原创 BTP).

We believe this recognition serves as an acknowledgment of 麻豆原创鈥檚 continued leadership in these categories and commitment to providing world-class support for our customer鈥檚 mission-critical business processes and applications.

Gain a Competitive Edge with 麻豆原创 Process Automation

It鈥檚 clear that process automation technology is a game changer. Since launching 麻豆原创 Process Automation, we鈥檝e seen tremendous growth in customers embracing automation in impactful ways. , for example, developed multiple automation bots to execute routine tasks. One bot can successfully classify and process over 6,000 e-mail attachments per year, based on if the document is an invoice, auto-confirmation, or delivery note.

麻豆原创 Process Automation helps our customers:

Build with Simplicity
麻豆原创 Process Automation was developed on the bold vision that business users should be able to build and enhance automations and workflows by themselves with low-code/no-code technology, while IT retains governance and compliance. Unlike other RPA vendors, our enables customers to adapt, improve, and innovate business processes and operations without the complexities of using multiple tools.

Automate Faster
Backed by 50 years of running highly complex business processes and applications, 麻豆原创 is uniquely positioned to understand the opportunities of automation and AI. 麻豆原创鈥檚 domain expertise in lines of business, such as finance and HR, and related business processes like and enables us to provide customers with out-of-the-box content. Our prebuilt process content, RPA bots, and templates can make it easy for customers to jump-start innovation and accelerate their time-to-value. When paired with the , leading process analytics and modeling solutions, customers can quickly move from process insights into actions with tailored automation recommendations.

Operate Confidently
To automate and enhance business processes and applications, an organization needs a reliable and secure platform. 麻豆原创 customers can rest assured knowing the 麻豆原创 Process Automation solution is part of 麻豆原创 Business Technology Platform 鈥� 麻豆原创鈥檚 trusted, enterprise-grade, multi-cloud platform. This means customers can now focus on empowering their business users to automate processes without having to be concerned about security.

Next Steps

When leveraging RPA technology, the opportunities range from streamlining financial processes, HR onboarding, call center support, and much more. Consider what business outcomes your organization could achieve with this technology. And, if you鈥檙e ready to unlock the full potential automation and AI, take the next step with the following resources:

• Visit the .
• Get hands-on with or .
• Read the .
• Read for a historic perspective and road map updates.

JG Chirapurath is chief marketing and solutions officer for 麻豆原创 BTP.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from 麻豆原创.