In today’s dynamic business landscape, process mining is vital for gaining data-driven insights that boost efficiency, smarter decision-making, and business growth, and 麻豆原创 Signavio maintains an ongoing dedication to innovation and customer satisfaction in the realm of process mining.

The Gartner Magic Quadrant research methodology highlights that “Leaders execute well against their current vision and are well positioned for tomorrow.” 麻豆原创 Signavio has been recognized as a Leader among 16 vendors, evaluated based on ability to execute and completeness of vision.

“Our goal is to empower our customers to build transformation as an ongoing capability, rather than a one-off project,” said Dee Houchen, chief marketing officer for 麻豆原创 Signavio. “As transformation never ends, our solutions help companies secure business success as they continuously adapt and analyze their operations, receive AI-assisted improvement recommendations, and monitor their business to establish continuous process optimization. Process mining is at the heart of this approach, and we feel being recognized as a Leader for the third consecutive year by Gartner reaffirms our unwavering commitment to innovation and customer satisfaction, with value realization as our north star.鈥�

 The repeated recognition provides useful context regarding the state of the process mining market. As a vendor, there are several fundamental aspects that differentiate 麻豆原创 Signavio solutions from others:

• Customer value realization: With customer value realization as its primary strategic goal, 麻豆原创 Signavio considers process mining a crucial component for successful process transformation.
• Enterprise observability: Customers achieve full enterprise observability, enabling them to centralize and manage transformation initiatives within a single solution.
• AI innovations: 麻豆原创 Signavio solutions offer AI innovations specific to the process world, fast-tracking and democratizing process mining for its customers.
• Value accelerators and best practices: Thousands of value accelerators and best practices are available to expedite benefit realization in both 麻豆原创 and non-麻豆原创 environments.
• Bridging operations and experience: The gap between operations and experience is bridged, providing a clear understanding of how process execution impacts sentiment.

 The Gartner Magic Quadrant equips businesses with valuable insights to make informed decisions.

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Lucas de Boer is Global Marketing program lead for 麻豆原创 Signavio at 麻豆原创.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

This is the second year in a row that 麻豆原创 Signavio has been positioned as a Leader in the report. We believe that this positioning implies that 麻豆原创 Signavio is a key driver for 麻豆原创鈥檚 growth and long-term strategy.

According to the Gartner Magic Quadrant research methodology, 鈥淟eaders execute well against their current vision and are well positioned for tomorrow.鈥�

Our solutions solve today鈥檚 real and diverse customer use cases — operational excellence, compliance, automation, transformation, etc.– and recognizes that we have a compelling vision for a future in which process automation and process AI open up new opportunities for our customers and partners.

麻豆原创 Signavio continues to focus on ensuring the long-term success of all of our customers and partners.

Revenue NSW

In the Australian state of New South Wales, the tax collected by Revenue NSW accounts for more than 35% of finances, helping fund essential services, from healthcare to education and policing.

With a vision to be the world鈥檚 most innovative and customer-centric revenue agency, Revenue NSW set out with a very specific objective: it wanted to analyze cases in which clients had overpaid land tax to identify why these overpayments occur and what experience clients received when obtaining refunds. This analysis would not only help reduce overpayment volumes and improve the client experience, but also enable the agency to work more efficiently for its diverse stakeholders.

鈥淎s part of our Aspire 2032 strategy, our vision is to be the world鈥檚 most innovative and customer-centric revenue collection agency,” shared Jocelyn Yem, director of Strategy and Innovation at Revenue NSW.”‘Embrace Innovation’ is one of our strategic focus areas, where we can respond to our customers鈥� needs by embedding a culture of continuous improvement. 麻豆原创 Signavio Process Intelligence has helped us achieve our first stage in this journey.鈥�

鈥溌槎乖� Signavio Process Intelligence has painted a clear picture of why clients pay too much land tax and how we can process refunds smoothly, along with a detailed road map to help us put these insights into action,鈥� confirmed Sabrina Bazouni, director of Land Tax at Revenue NSW.

Fujitsu Limited

Recognizing the wide-ranging effect of business process transformation solutions, Fujitsu Limited has embraced 麻豆原创 Signavio solutions across its operations and portfolio.

At one of its manufacturing plants in Japan, Fujitsu used the 麻豆原创 Signavio Process Intelligence solution to gather process execution data directly from the shop floor into the continuous improvement model the company had been using for many years. Integrating process data into the Kaizen discussions delivered never-before-seen insights, which helped the company further optimize its shop-floor processes and transform their Kaizen from traditional to digital, using process mining to generate data-driven insights.

This firsthand experience of the solutions has also allowed Fujitsu to enrich its customer offerings with new frameworks, insights, and tools that can help customers realign their organizations and make changes at speed.

Having seen the potential of 麻豆原创 Signavio solutions, Fujitsu now plans to extend its use both internally and externally. One such planned initiative involves combining the concepts of the digital twin on an organization and the intelligent enterprise, using business process transformation solutions as the mechanism of change.

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Dee Houchen is global head of Market Impact for 麻豆原创 Signavio.

Gartner, Magic Quadrant for Process Mining Platforms, Marc Kerremans, David Sugden, Nick Duffy, 29 April 2024聽

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

According to the Gartner Magic Quadrant, 鈥淟eaders have a deep understanding of the realities of the market, a track record of success, and an ability to influence the market鈥檚 direction, along with an ability to attract and keep a growing customer base.

In the process mining tools market, leadership implies understanding, facilitating, and supporting the diversity of use cases 鈥� operational excellence, audit and compliance, automation, digital transformation, strategy to execution, and customer excellence 鈥� as well as the insights and opportunities of adding additional functionality, products, and services to the core process mining offerings.

Leaders must not only demonstrate a market-leading vision, but also the ability to execute on that vision. At this point in development of the process mining tools market, six vendors have sustained excellence in both execution and vision long enough to demonstrate effective leadership.

Customers should note that a Leader is not always the best choice. A focused, smaller vendor can provide excellent support and commitment to suit individual needs. Other vendors may provide a certain capability 鈥� such as a focus on your industry, a better cost performance ratio, a specific use case, or a commitment to specific features or functions 鈥� that is important to your organization. This more focused type of vendor would not appear as a Leader in the overall process mining tools market; but, within a specific market segment or for a specific use case, it may well be treated as one.

We believe our positioning reflects 麻豆原创鈥檚 role as an innovator in this category and the importance of the 麻豆原创 Signavio portfolio as a growth driver and pivotal piece of 麻豆原创鈥檚 overall strategy. It also highlights the increasing importance of process mining in the success of modern businesses.

Process mining provides valuable insights into actual process flows and performance, which can be used to validate process models and identify areas for improvement. Process mining can also be used to measure the conformance of an actual process to its model, to determine whether the process is being executed as intended, and the impact of any deviations. In short, process mining tools provide vital diagnostic information, which can then be leveraged to develop a course of action.

We continue to see strong interest in and growth of our process mining tools, with positive feedback from both customers and partners.

鈥淥nce you gain all that information, you could do a root cause of saying why somebody鈥檚 process is faster than others,鈥� said John Lertola, senior process architect, Qorvo Inc. 鈥淪o, we found that to be very valuable. And that triggered the final decision saying, ‘Okay, we found that process. The solution is really good. We鈥檙e going to buy into it.’ So, we bought into it big time, and we鈥檙e transforming everything with respect to that.鈥�

鈥溌槎乖� Signavio Process Intelligence has opened up completely new ways of thinking,鈥� said Charles C么t茅, financial analyst, Beyond Technologies Consulting Inc. 鈥淚t provides a holistic view of our business process landscape and enables us to make decisions based on real-time data.鈥�

In keeping with our strategic approach to business process transformation, 麻豆原创 will continue to invest in extending its process mining capabilities, building the capacity of organizations worldwide to understand, optimize, and transform their business processes.

Gero Decker is general manager of 麻豆原创 Signavio.

Gartner, Magic Quadrant for Process Mining Tools, Marc Kerremans, Kimihiko Iijima, Andrei Razvan Sachelarescu, Nick Duffy, David Sugden, 20 March 2023.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

And that is frustrating because we have the technology and the capability to be faster, better, stronger. But somehow we do not get the impact, the sense of true transformation, we expected. To add fuel to the fire, some companies do make it through, leveraging legacy solutions alongside emerging technologies to run better.

Why, in 2023, is there not a better way to handle digital transformation?

That sense of frustration has been made clear to 麻豆原创 in many ways over many years. Today, we announced the release of 麻豆原创 Signavio Process Explorer to address exactly this. This is a first step in opening up access to our library of information — best practices, benchmarking data, industry standard processes — to customers and partners. By doing this, we provide best-in-market guidance on how to quickly identify and prioritize next steps in business process optimization projects.

麻豆原创 is known for revolutionizing enterprise software by digitizing key financial processes, thereby creating the enterprise resource planning (ERP) market, in the same way that Ariba changed procurement and SuccessFactors modernized human resources. More than 50 years of experience working on the world鈥檚 biggest and most complex problems alongside the world’s largest and most innovative companies has given 麻豆原创 a unique place among software vendors. No other company has such deep and proven experience with so many organizations across so many industries. But until now, 麻豆原创鈥檚 vast library of accumulated experience has only been accessible by sending our value advisors and consultants to customers.

With unpredictable and abrupt change happening more frequently, customers look to us for guidance on how to improve their processes — quickly and with confidence. And with the growing use of process mining and related tools for the mapping, analysis, and diagnosis of problematic business processes, we find customers need guidance on how to improve. They are hungry for more information on what next steps could be and should be, where they lead or lag behind competition, and on identifying differentiating processes.

Since 麻豆原创 acquired Signavio in March 2021, we have eagerly delved into the company’s massive trove of resources, knowledge, and data with an eye to creating a way to deliver it to customers.

With the release of 麻豆原创 Signavio Process Explorer, we have organized and centralized the collective knowledge from thousands of transformation projects delivered by 麻豆原创 and its partner ecosystem. It provides a single gateway for exploring and accessing value accelerators and other resources, such as business capability and solution maps, process models, metrics, and industry best practices, as well as 麻豆原创 product best practices and recommendations. With this information at their fingertips, customers have a starting point to adapt and tailor the process models for their specific situation, moving them more quickly to more effective and usable end-to-end processes.

Successful transformation projects should not be singular and non-repeatable. We want our customers to be able to become better, stronger, faster at any and all times, threading a clear path to success no matter challenges come their way.

We will continue to invest in finding more ways to make 麻豆原创鈥檚 50 years of accumulated knowledge accessible to guide customers on their transformation journeys.

Gero Decker is general manager of 麻豆原创 Signavio.