How can companies jump off that wheel and truly transform?

According to , the answer lies in starting with a content management platform that is accessible, integrated, and, above all, comprehensive. The paper highlights that this approach ignites digitalization outcomes that “enable efficiencies and higher quality as teams readily identify and obtain the information they need.”

Additional reported benefits include fast document migrations, streamlined invoice and finance-related operations, and effective regulatory compliance.

Digitalization Takes a New Turn

Resistance to digitalization is more than just an inconvenience; it鈥檚 a significant barrier to achieving the resilience, efficiency, and sustainability needed to stay competitive in a dynamic market. However, it is easy to be intimidated by the massive effort required to scan, consolidate, manage, govern, secure, and integrate a vast volume of information, documents, and content to achieve true business digitalization.

麻豆原创 enterprise content management (ECM) solutions by OpenText calm these fears, as demonstrated by IDC interviews with current 麻豆原创 customers. IDC calculates that organizations save an average of US$54,600 per 1 million documents stored in the solutions, totaling $9.29 million on average. These savings directly impact different departments, streamlining workflows and freeing up resources for more strategic tasks.

The key to this transformation lies in integrating business processes with ECM solutions to drive continuous, efficient, and error-free processes. This integration moves beyond merely digitizing paper-based information to actively using content to work, innovate, and create new content more effectively and with greater impact.

Take, for example, invoice management. Organizations can digitalize and automate the accounts payable process, enabling them to manage and accelerate invoice processing and comply with regional and global regulations. The capture of incoming business documents can also be modernized and automated to extract and process critical information from invoices and related documents, eliminating the need for manual intervention.

Quantitative Benefits of Digital Content Integration

The advantages of 麻豆原创 ECM solutions by OpenText extend beyond just financial operations. IDC found that businesses using these solutions achieve a 351% three-year ROI. This is primarily due to the fast and efficient handling of document-related tasks such as intake, processing, and auditing — all of which are critical components of ECM.

As a customer shared during the IDC study, one of the standout benefits is streamlined data management: 鈥淲e can now look at all types of data in one place with OpenText connected to 麻豆原创. It鈥檚 all about speed and efficiency of access by having one place to go instead of many, and the ability to take data governance seriously.鈥�

What do all these advantages mean to everyday business operations? Here鈥檚 what some of the surveyed customers shared.

35% Faster Document Migrations
Document migration is often one of the most challenging aspects of digital transformation, particularly when transitioning to a cloud ERP system such as the private and public editions of 麻豆原创 S/4HANA Cloud. However, by integrating ECM solutions with BPM strategies, organizations can experience a 35% reduction in migration time and a 53% boost in efficiency among employees required for the task.

This efficiency translates to lower costs and a smoother transition. As one customer said: 鈥淥ne of the most significant impacts has been the automation of invoice approvals, which has drastically reduced processing time and minimized human intervention.鈥�

$5.36 Million Saved in Invoicing and Accounts Payable
One of the most significant benefits of linking business processes with ECM is the reduction of errors, particularly in areas such as invoicing and accounts payable. Manual processes are prone to mistakes, leading to costly penalties and missed opportunities.

As an example, by using the AI and machine learning capabilities within the 麻豆原创 Information Capture Core application by OpenText to automate invoicing and accounts payable tasks, organizations reported a 37% increase in team efficiencies. In addition, they realized a $1.74 million savings in accounts payable process costs and an additional $5.36 million saved in total invoicing and accounts payable.

These findings suggest that incorporating ECM solutions into business strategies not only improves financial performance, but also enhances overall compliance. By providing secure, centralized access to documents, these solutions support remote work and collaboration, which are increasingly important in today鈥檚 globalized business environment. As a result, businesses can maintain high levels of productivity and compliance, regardless of where their employees are located.

25% Faster Payment on Vendor Invoices
Another benefit highlighted in the IDC research is the 25% acceleration of vendor payments, generating an annual savings of $1.08 million per organization. This acceleration in payment processing directly impacts cash flow, enabling companies to optimize working capital and potentially secure early-payment discounts, while reducing the risk of late-payment penalties.

As one customer from the IDC study noted, 鈥淭he AI and ML functionality integrated has revolutionized our invoicing operations. One of the most significant impacts has been the automation of invoice approvals, which has drastically reduced processing time and minimized human intervention.鈥�

The improvement in payment speed is driven by the automation and intelligent processing capabilities of 麻豆原创 ECM solutions by OpenText. By automating invoice data capture, extraction, and validation, these solutions eliminate bottlenecks and errors that typically slow down manual processing while enhancing accuracy and compliance.

The Full Potential of ECM Unlocked

The IDC research shows that integrating with business processes enabled by 麻豆原创 S/4HANA Cloud is essential for breaking free from manual processes and outdated systems. With significant ROI, faster document migrations, improved invoice processing, and quicker vendor payments, these solutions drive operational efficiency and financial performance.

Explore the calculated cost savings and business benefits of integrating BPM with 麻豆原创 enterprise content management solutions by OpenText in the *IDC White Paper, sponsored by 麻豆原创 and OpenText, 鈥�,鈥� doc #US52389824, July 2024.

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Bil Khan is senior director of Global Partner Marketing at 麻豆原创.

*IDC Business Value White Paper, 鈥淭he Business Value of 麻豆原创 ECM Solutions by OpenText ,鈥� commissioned by 麻豆原创 and OpenText, IDC #US52389824, July 2024

With a passion for innovation and technology, CNH supplies a full range of agricultural and construction products, including smart, connected machinery and precision farming tools that maximize productivity by using seamless digital technologies such as automation, connectivity, and data analytics. CNH鈥檚 brand portfolio comprises highly respected names: Case IH, New Holland, CASE, and New Holland Construction.

A commercial presence in 180 countries, underpinned by its 42 manufacturing plants and 49 R&D centers, enables CNH to optimally collaborate with its customers to deliver technological advancements for the agricultural and construction equipment sectors. By integrating leading technologies into its products, CNH delivers on its purpose of 鈥渂reaking new ground.鈥�

鈥淲e go back a long way. All the way back to 1842, in fact,鈥� says Giovanni Gregorutti, group lead for HRIS Digital Transformation at CNH. 鈥淭hat’s over 180 years of developing pioneering equipment and services for farmers and builders. And everything we do is with those farmers and builders in mind. We are striving to provide the very best machinery and technology to make their lives easier 鈥� and their businesses more efficient and profitable.鈥�

An Efficient and Dedicated Team

Representing CNH鈥檚 commitment to developing new solutions and ideas are its 40,000 talented employees, spread over 34 countries, who work together in seamless collaboration to deliver specialized products and services for the agriculture and construction industries.

鈥淥ur employees are our most valuable asset,鈥� says Roberto Lanzavecchia, head of Global Talent Management at CNH. 鈥淎 satisfied customer reflects an efficient and dedicated team that shares the same values, holds each other accountable, and strives to deliver the best for our customers.鈥�

The company prides itself on offering a broad range of opportunities for career development, mentorships, leadership development, and training programs. To support employees as they bring their whole selves to work, the company advances a diverse and inclusive workplace and offers work-life balance solutions to fit employees鈥� needs. In the marketplace for skills and talent, CNH鈥檚 reputation for providing a responsive, fair, and industrious workplace culture has earned it recognition as an employer of choice. 

Empowering Employees and HR for Increased Productivity

Having used 麻豆原创鈥檚 on-premise human capital management (HCM) solution since 2009, CNH began to encounter challenges with its legacy software, which struggled to keep up with the dynamic needs of a modern workforce. This resulted in outdated goal setting, performance management, succession planning, and employee feedback. It became clear that CNH needed to move to the cloud for a comprehensive transformation of its HR system.

CNH chose as the foundation for its cloud-based HR transformation as it offers comprehensive, scalable, and user-friendly solutions that can integrate seamlessly, as well as robust analytics capabilities. This change was necessary, according to Gregorutti, who says, 鈥淲e knew it was time to make a shift in the terms of improving the employee experience and to leverage the new capabilities, including AI, and moving to 麻豆原创 SuccessFactors was an obvious choice.鈥�

CNH outlined its goals for the HR evolution, which included identifying critical factors and eliminating non-value-adding activities; improving the overall employee experience to empower employees and the business to deliver more value, better outcomes, and increased productivity; and exploring ways to empower HR to own and solve enterprise-wide issues affecting the business, the workforce, and work-related processes.

Elevating Employee Experience with Streamlined HR Processes

Expediting its vision of empowering its workforce and HR team, CNH started by implementing the solution as its core HR platform for 40,000 employees in 34 countries and integrating it with 10 new payroll platforms within 11 months.

To ring in the new year in January 2024, CNH introduced the 麻豆原创 SuccessFactors Performance & Goals solution to support all employees for goal setting. The solution can connect to 麻豆原创 Integration Suite to help enable seamless analytics capabilities that can lead to better data visibility and data-driven decision-making. 鈥淲e are about to conclude the first year of the performance management cycle using the new module,鈥� Lanzavecchia says, highlighting the value of 麻豆原创 SuccessFactors Performance & Goals in streamlining processes for HR and employees. 鈥淲e then went live with the succession module in September 2024, and we鈥檝e just used it for the first time to present to our senior leadership the succession plan and the main talent indicators of our employees, allowing each manager to work on their talent pipeline creation and development.鈥�

As CNH鈥檚 transformation journey enters a new phase, it plans to implement the 麻豆原创 SuccessFactors Recruiting solution by the end of 2024 and the 麻豆原创 SuccessFactors Onboarding solution by the middle of 2025. In September, it implemented the to make capabilities for archiving documents available. Early next year, it plans to improve integration of this with 麻豆原创 SuccessFactors solutions.

Building an Agile, Efficient, and Employee-Centric Workplace

With the first steps in its transformation journey complete, CNH is already experiencing the benefits of cloud-based HR solutions, which are bringing improved efficiency, better data visibility, and greater agility. As a result of streamlining HR processes, CNH has achieved new levels of process optimization, so that HR tasks are managed more efficiently. By reducing administrative burdens, HR teams can increase their focus on higher-level strategic initiatives and time spent with employees.

Thanks to improved data visibility, CNH is able to advance its people strategy and plan long term. Talent management, for example, has improved because succession planning based on talent data enables more effective identification and development of future leaders.

鈥淭he transformation has created a more agile, efficient, and employee-centric environment at CNH, enhancing the overall employee experience and fostering a culture of continuous improvement and engagement,鈥� Lanzavecchia says.

Employees now have the benefits of an elevated experience 鈥� one of the primary goals of CNH鈥檚 HR transformation. With support for continuous feedback and goal setting, employees are engaged and motivated, in part because they are more connected to their goals and receive regular feedback from managers, who are now more accountable for their teams鈥� development and performance through timely and constructive feedback.

Making Every Employee a Success Story

With modern cloud-based HR solutions in place, CNH now has the capabilities for HR to gain efficiency and achieve greater productivity 鈥� plus deliver data-driven insights to the business for improved decision-making. An improved employee experience is leading to better engagement and career development, opening opportunities for each employee to further their success story.

As both Gregorutti and Lanzavecchia see it, this is a promising beginning in CNH鈥檚 ongoing HR evolution. Next year brings new possibilities to introduce AI capabilities for HR, as the company evaluates the benefits of implementing the talent intelligence hub in 麻豆原创 SuccessFactors HCM to help power employee growth and skills development. 鈥淐NH has undergone significant and successful transformation over the last three years,鈥� they say. 鈥淜eeping this momentum up in a tougher market scenario is imperative. The continued transformation of CNH involves embracing employees鈥� professional passion, achieving personal fulfilment, and simply having fun.鈥�

Learn more about .

For many years, numerous 麻豆原创 products have been in use as on-premise solutions at BLS. In HR, the company has made efforts to establish standards, but differences in the execution of core processes still remain.

鈥淲hen I joined BLS in 2019, I was used to a completely different level of digitalization from previous employers,” Johner explains. “Some processes were still running in spreadsheets.鈥�

As head of HR & Transformation, he is particularly concerned with the attractiveness of BLS as an employer: “New employees expect a certain degree of digitalization as well as state-of-the-art applications. And standard digitalization is, of course, also a matter of cost. Nevertheless, the standardization and digitization of our main HR processes were important goals to increase efficiency.”

Digital Transformation with 麻豆原创 Standard Content Activation Service

To address these issues, BLS decided to implement at the beginning of 2020.

Johner says: “We chose the 麻豆原创 standard content activation service. Our requirement was that we could adopt at least 80% of the processes as a standard solution. 麻豆原创 provided the framework and suggested best practices to quickly get up and running, with minor adjustments to tailor the configuration to our needs.鈥�

Stefan Fuhrer, head of Management Services at BLS AG, is also pleased with the implementation process: “What really paid off was the introduction of 麻豆原创 SuccessFactors Employee Central as the first module. This allowed us to migrate all master data from the on-premise 麻豆原创 ERP Human Capital Management solution to 麻豆原创 SuccessFactors solutions, which simplified the implementation and integration of all other modules and packages. By implementing 麻豆原创 SuccessFactors Employee Central, we were able to create a single data source for HR data to manage HR processes throughout the organization.”

“Most customers are used to the classic approach of ordering and implementing modules one by one,” Roland Christen, customer success partner at 麻豆原创 Switzerland AG, says. “The 麻豆原创 standard content activation service offers a different approach, as complete processes are introduced instead of individual modules. The customer can immediately gain added value.”

At the same time as the introduction of 麻豆原创 SuccessFactors solutions, BLS also defined the roles and teams that should be responsible for the tasks in these processes. “Where possible, we aligned internal structures with the processes,” Johner says.

Process-Oriented Implementation of 麻豆原创 SuccessFactors HCM

BLS now uses all modules of 麻豆原创 SuccessFactors HCM. “We now have the ability to technically map the entire HR-related career of employees 鈥� from their application to, if necessary, leaving the company 鈥� in a system configured with best practices,” Johner explains. “The implementation of 麻豆原创 SuccessFactors solutions has laid the foundation so that, after connecting to the other subsystems, we can now gradually reduce the administrative effort.”

Integrating the 麻豆原创 SuccessFactors Document Management Core solution by OpenText has also worked well. Compared to other solutions, Johner sees the great advantage of 麻豆原创 SuccessFactors Document Management Core in its deep integration with the individual 麻豆原创 SuccessFactors solutions. “It was also important for us to have a solution that is able to comply with the established life cycles for individual documents and, if necessary, also delete them 鈥� a key compliance factor for us at BLS AG,鈥� he says.

This is all the more important as 麻豆原创 SuccessFactors Document Management Core is currently used at BLS as an employee dossier.

Johner appreciates the high level of transparency that the solution provides: “Each employee has self-service access to their own employee file. Controlled through role-based permissions, managers and HR staff also have access to the documents of defined employees. These documents can be uploaded via workflow. In addition, contracts can be automatically created and stored in the employee dossier after signing.”

Currently, only payroll, time management, and shared services are on premise. The next planned steps include integrating the planning tool 鈥� for the deployment of train personnel, for example 鈥� with time management and payroll. In addition, existing, rarely used subprocesses, such as a request for unpaid leave, will be integrated through an interface.

The project aligns with BLS’s overall strategy, which focuses on managing resources through more efficient processes via digitalization. “I believe that with the introduction of 麻豆原创 SuccessFactors solutions, we have made a significant contribution to the company’s strategy,” Johner says.

Significant emphasis was placed on stakeholder management toward internal customers from the beginning. “We continuously informed and provided insights into the status of the project company-wide,” Johner explains. “Important internal customer groups have been represented on the project committee from the start and have been able to accompany the upcoming changes.鈥�

Training opportunities for relevant user groups also played a great role. The system was positively received. “HR initially viewed the system with some skepticism because the processes and responsibilities have changed,” Johner says. “But now the benefits 鈥� such as having congruent data across the entire system and the disappearance of media breaks 鈥� are highly appreciated.”

“I also notice that our employees are increasingly thinking in end-to-end processes,” Johner says.

The Swiss business newspaper Handelszeitung, which ranks the most attractive employers in Switzerland every year, has ranked BLS as No. 1 in the Swiss railway industry in 2024. In the overall ranking, BLS AG is ranked 11^th out of 250 companies.

“This confirms for us that our activities in HR and the modernization measures of recent years have clearly put us on the right track,鈥� Johner says.

This first appeared on the German 麻豆原创 News Center.

When lacking the structure of metadata or attributes necessary for application, algorithm, and machine utilization, data is not only left unused but also accumulates in high volumes. This data management approach inevitably exacerbates IT complexity and consumes valuable storage resources. And even worse, organizations need insights that cannot be found elsewhere.

A report, co-sponsored by 麻豆原创, reveals that some organizations are addressing this challenge by embracing intelligent document processing (IDP) technology. Enriched with AI capabilities, this next-generation tool is becoming a vital ally for process optimization, innovation, and delivering exceptional user experiences.

What Is Intelligent Document Processing?

Unlike traditional template-based approaches, IDP solutions employ computer vision and natural language processing to scan documents containing unstructured data, such as invoices, receipts, and contracts. The information on these documents is then extracted using a combination of robotic process automation (RPA) and machine learning to help ensure accuracy and integrated into larger business systems. Finally, all this information is converted into machine-readable data and interpreted into actionable insights.

It鈥檚 essential to note that IDP goes beyond mere document reading, decoding, and translation. It also accelerates data use by improving processing accuracy and providing immediate access for humans and machines. The extracted information is contextually aligned with business rules, integrated into downstream systems like 麻豆原创 S/4HANA Cloud, and applied to real-world process automation, business scenarios, and decision-making.

However, the real advantage of such streamlined, document-centric processes becomes more evident when they align with an organization鈥檚 competitive goals, stepping up decision-making speed and unlocking valuable data-driven insights.

How IDP Bridges the Gap Between Data and Knowledge

An reported that IDP solutions 鈥� such as 鈥� help bridge content silos and reduce frustration and time by expediting information flow while expanding governance. As a result, organizations using the technology can experience profound team productivity improvement and extensibility across the globe, making it easier to work from anywhere and at any time.

(OWI), which sells motor oil, antifreeze, fuel additives, and other automotive chemicals in more than 60 countries, is a prime example of a business experiencing similar operational upgrades. The company implemented the as part of the 麻豆原创 ECM solutions by OpenText portfolio to bring the speed that customers associate with its brands to its accounts payable processes. This strategic move eliminated the roadblocks that manual processes dependent on paper and e-mail posed to OWI鈥檚 overall efficiency, especially as the workforce continued to work remotely.

By integrating 麻豆原创 Invoice Management with its existing accounts payable applications, OWI advanced its journey toward finance digitalization with embedded AI technologies, such as:

• Machine learning聽technology that can analyze documents and bypass error-prone data-entry steps
• Character recognition聽capabilities to help automatically flag duplicate invoices and detect invoicing and payment errors
• A centralized point of control and access, which can provide a unified user experience across accounts payable applications for data access, analysis, collaboration, and decision-making

In addition to fast-tracking its invoicing processes, the IDP application enabled OWI鈥檚 accounts payable employees to prioritize their workload, shifting their attention from data entry to timely invoice validation and resolution. And now that detailed histories of invoices are available all in one place, the team can analyze individual vendors in a few clicks to identify opportunities and mitigate potential risks early.

Based on IDC鈥檚 survey of organizations using 麻豆原创 ECM solutions by OpenText, the combined benefits of content digitalization, automation, and integration can lead to annual revenue growth of over US$7 million.

This remarkable outcome comes with an added gain of 4,794 productive hours, increasing gross business productivity by 21%. Furthermore, enhanced interdepartmental document sharing and process automation contributed to an even greater boost in profitability, with savings of $3.82 million for every set of 1 million documents.

Why the Value of IDP Technology Continues to Build

Echoing similar advantages reported by IDC, the Process Excellence Network predicts that future advancements in AI will further strengthen the fundamental value of IDP solutions. This is particularly apparent with recent innovations in generative AI, encompassing deep-learning models capable of producing text, images, videos, and diverse content.

By embracing generative AI, for example, IDP can be poised to transcend structured data extraction to generate high-quality, context-sensitive content and augment the swiftness and precision of data processing. It will soon empower large language models 鈥� such as chatbots and voice user interfaces 鈥� to yield profound, contextually rich insights that can be applied for automated decision-making and content generation.

As one survey respondent says, 鈥淭he combination of IDP and generative AI will further enhance our content automation capabilities, enabling us to automate complex document generation tasks and deliver personalized and tailored experiences to our customers.鈥�

To explore more insights about the future of intelligent document processing, read the Process Excellence Network report, 鈥�,鈥� co-sponsored by 麻豆原创 and OpenText.

Bil Khan is senior director of Global Partner Marketing at 麻豆原创.