How can companies jump off that wheel and truly transform?

According to , the answer lies in starting with a content management platform that is accessible, integrated, and, above all, comprehensive. The paper highlights that this approach ignites digitalization outcomes that “enable efficiencies and higher quality as teams readily identify and obtain the information they need.”

Additional reported benefits include fast document migrations, streamlined invoice and finance-related operations, and effective regulatory compliance.

Digitalization Takes a New Turn

Resistance to digitalization is more than just an inconvenience; it鈥檚 a significant barrier to achieving the resilience, efficiency, and sustainability needed to stay competitive in a dynamic market. However, it is easy to be intimidated by the massive effort required to scan, consolidate, manage, govern, secure, and integrate a vast volume of information, documents, and content to achieve true business digitalization.

麻豆原创 enterprise content management (ECM) solutions by OpenText calm these fears, as demonstrated by IDC interviews with current 麻豆原创 customers. IDC calculates that organizations save an average of US$54,600 per 1 million documents stored in the solutions, totaling $9.29 million on average. These savings directly impact different departments, streamlining workflows and freeing up resources for more strategic tasks.

The key to this transformation lies in integrating business processes with ECM solutions to drive continuous, efficient, and error-free processes. This integration moves beyond merely digitizing paper-based information to actively using content to work, innovate, and create new content more effectively and with greater impact.

Take, for example, invoice management. Organizations can digitalize and automate the accounts payable process, enabling them to manage and accelerate invoice processing and comply with regional and global regulations. The capture of incoming business documents can also be modernized and automated to extract and process critical information from invoices and related documents, eliminating the need for manual intervention.

Quantitative Benefits of Digital Content Integration

The advantages of 麻豆原创 ECM solutions by OpenText extend beyond just financial operations. IDC found that businesses using these solutions achieve a 351% three-year ROI. This is primarily due to the fast and efficient handling of document-related tasks such as intake, processing, and auditing — all of which are critical components of ECM.

As a customer shared during the IDC study, one of the standout benefits is streamlined data management: 鈥淲e can now look at all types of data in one place with OpenText connected to 麻豆原创. It鈥檚 all about speed and efficiency of access by having one place to go instead of many, and the ability to take data governance seriously.鈥�

What do all these advantages mean to everyday business operations? Here鈥檚 what some of the surveyed customers shared.

35% Faster Document Migrations
Document migration is often one of the most challenging aspects of digital transformation, particularly when transitioning to a cloud ERP system such as the private and public editions of 麻豆原创 S/4HANA Cloud. However, by integrating ECM solutions with BPM strategies, organizations can experience a 35% reduction in migration time and a 53% boost in efficiency among employees required for the task.

This efficiency translates to lower costs and a smoother transition. As one customer said: 鈥淥ne of the most significant impacts has been the automation of invoice approvals, which has drastically reduced processing time and minimized human intervention.鈥�

$5.36 Million Saved in Invoicing and Accounts Payable
One of the most significant benefits of linking business processes with ECM is the reduction of errors, particularly in areas such as invoicing and accounts payable. Manual processes are prone to mistakes, leading to costly penalties and missed opportunities.

As an example, by using the AI and machine learning capabilities within the 麻豆原创 Information Capture Core application by OpenText to automate invoicing and accounts payable tasks, organizations reported a 37% increase in team efficiencies. In addition, they realized a $1.74 million savings in accounts payable process costs and an additional $5.36 million saved in total invoicing and accounts payable.

These findings suggest that incorporating ECM solutions into business strategies not only improves financial performance, but also enhances overall compliance. By providing secure, centralized access to documents, these solutions support remote work and collaboration, which are increasingly important in today鈥檚 globalized business environment. As a result, businesses can maintain high levels of productivity and compliance, regardless of where their employees are located.

25% Faster Payment on Vendor Invoices
Another benefit highlighted in the IDC research is the 25% acceleration of vendor payments, generating an annual savings of $1.08 million per organization. This acceleration in payment processing directly impacts cash flow, enabling companies to optimize working capital and potentially secure early-payment discounts, while reducing the risk of late-payment penalties.

As one customer from the IDC study noted, 鈥淭he AI and ML functionality integrated has revolutionized our invoicing operations. One of the most significant impacts has been the automation of invoice approvals, which has drastically reduced processing time and minimized human intervention.鈥�

The improvement in payment speed is driven by the automation and intelligent processing capabilities of 麻豆原创 ECM solutions by OpenText. By automating invoice data capture, extraction, and validation, these solutions eliminate bottlenecks and errors that typically slow down manual processing while enhancing accuracy and compliance.

The Full Potential of ECM Unlocked

The IDC research shows that integrating with business processes enabled by 麻豆原创 S/4HANA Cloud is essential for breaking free from manual processes and outdated systems. With significant ROI, faster document migrations, improved invoice processing, and quicker vendor payments, these solutions drive operational efficiency and financial performance.

Explore the calculated cost savings and business benefits of integrating BPM with 麻豆原创 enterprise content management solutions by OpenText in the *IDC White Paper, sponsored by 麻豆原创 and OpenText, 鈥�,鈥� doc #US52389824, July 2024.

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Bil Khan is senior director of Global Partner Marketing at 麻豆原创.

*IDC Business Value White Paper, 鈥淭he Business Value of 麻豆原创 ECM Solutions by OpenText ,鈥� commissioned by 麻豆原创 and OpenText, IDC #US52389824, July 2024

With a passion for innovation and technology, CNH supplies a full range of agricultural and construction products, including smart, connected machinery and precision farming tools that maximize productivity by using seamless digital technologies such as automation, connectivity, and data analytics. CNH鈥檚 brand portfolio comprises highly respected names: Case IH, New Holland, CASE, and New Holland Construction.

A commercial presence in 180 countries, underpinned by its 42 manufacturing plants and 49 R&D centers, enables CNH to optimally collaborate with its customers to deliver technological advancements for the agricultural and construction equipment sectors. By integrating leading technologies into its products, CNH delivers on its purpose of 鈥渂reaking new ground.鈥�

鈥淲e go back a long way. All the way back to 1842, in fact,鈥� says Giovanni Gregorutti, group lead for HRIS Digital Transformation at CNH. 鈥淭hat’s over 180 years of developing pioneering equipment and services for farmers and builders. And everything we do is with those farmers and builders in mind. We are striving to provide the very best machinery and technology to make their lives easier 鈥� and their businesses more efficient and profitable.鈥�

An Efficient and Dedicated Team

Representing CNH鈥檚 commitment to developing new solutions and ideas are its 40,000 talented employees, spread over 34 countries, who work together in seamless collaboration to deliver specialized products and services for the agriculture and construction industries.

鈥淥ur employees are our most valuable asset,鈥� says Roberto Lanzavecchia, head of Global Talent Management at CNH. 鈥淎 satisfied customer reflects an efficient and dedicated team that shares the same values, holds each other accountable, and strives to deliver the best for our customers.鈥�

The company prides itself on offering a broad range of opportunities for career development, mentorships, leadership development, and training programs. To support employees as they bring their whole selves to work, the company advances a diverse and inclusive workplace and offers work-life balance solutions to fit employees鈥� needs. In the marketplace for skills and talent, CNH鈥檚 reputation for providing a responsive, fair, and industrious workplace culture has earned it recognition as an employer of choice. 

Empowering Employees and HR for Increased Productivity

Having used 麻豆原创鈥檚 on-premise human capital management (HCM) solution since 2009, CNH began to encounter challenges with its legacy software, which struggled to keep up with the dynamic needs of a modern workforce. This resulted in outdated goal setting, performance management, succession planning, and employee feedback. It became clear that CNH needed to move to the cloud for a comprehensive transformation of its HR system.

CNH chose as the foundation for its cloud-based HR transformation as it offers comprehensive, scalable, and user-friendly solutions that can integrate seamlessly, as well as robust analytics capabilities. This change was necessary, according to Gregorutti, who says, 鈥淲e knew it was time to make a shift in the terms of improving the employee experience and to leverage the new capabilities, including AI, and moving to 麻豆原创 SuccessFactors was an obvious choice.鈥�

CNH outlined its goals for the HR evolution, which included identifying critical factors and eliminating non-value-adding activities; improving the overall employee experience to empower employees and the business to deliver more value, better outcomes, and increased productivity; and exploring ways to empower HR to own and solve enterprise-wide issues affecting the business, the workforce, and work-related processes.

Elevating Employee Experience with Streamlined HR Processes

Expediting its vision of empowering its workforce and HR team, CNH started by implementing the solution as its core HR platform for 40,000 employees in 34 countries and integrating it with 10 new payroll platforms within 11 months.

To ring in the new year in January 2024, CNH introduced the 麻豆原创 SuccessFactors Performance & Goals solution to support all employees for goal setting. The solution can connect to 麻豆原创 Integration Suite to help enable seamless analytics capabilities that can lead to better data visibility and data-driven decision-making. 鈥淲e are about to conclude the first year of the performance management cycle using the new module,鈥� Lanzavecchia says, highlighting the value of 麻豆原创 SuccessFactors Performance & Goals in streamlining processes for HR and employees. 鈥淲e then went live with the succession module in September 2024, and we鈥檝e just used it for the first time to present to our senior leadership the succession plan and the main talent indicators of our employees, allowing each manager to work on their talent pipeline creation and development.鈥�

As CNH鈥檚 transformation journey enters a new phase, it plans to implement the 麻豆原创 SuccessFactors Recruiting solution by the end of 2024 and the 麻豆原创 SuccessFactors Onboarding solution by the middle of 2025. In September, it implemented the to make capabilities for archiving documents available. Early next year, it plans to improve integration of this with 麻豆原创 SuccessFactors solutions.

Building an Agile, Efficient, and Employee-Centric Workplace

With the first steps in its transformation journey complete, CNH is already experiencing the benefits of cloud-based HR solutions, which are bringing improved efficiency, better data visibility, and greater agility. As a result of streamlining HR processes, CNH has achieved new levels of process optimization, so that HR tasks are managed more efficiently. By reducing administrative burdens, HR teams can increase their focus on higher-level strategic initiatives and time spent with employees.

Thanks to improved data visibility, CNH is able to advance its people strategy and plan long term. Talent management, for example, has improved because succession planning based on talent data enables more effective identification and development of future leaders.

鈥淭he transformation has created a more agile, efficient, and employee-centric environment at CNH, enhancing the overall employee experience and fostering a culture of continuous improvement and engagement,鈥� Lanzavecchia says.

Employees now have the benefits of an elevated experience 鈥� one of the primary goals of CNH鈥檚 HR transformation. With support for continuous feedback and goal setting, employees are engaged and motivated, in part because they are more connected to their goals and receive regular feedback from managers, who are now more accountable for their teams鈥� development and performance through timely and constructive feedback.

Making Every Employee a Success Story

With modern cloud-based HR solutions in place, CNH now has the capabilities for HR to gain efficiency and achieve greater productivity 鈥� plus deliver data-driven insights to the business for improved decision-making. An improved employee experience is leading to better engagement and career development, opening opportunities for each employee to further their success story.

As both Gregorutti and Lanzavecchia see it, this is a promising beginning in CNH鈥檚 ongoing HR evolution. Next year brings new possibilities to introduce AI capabilities for HR, as the company evaluates the benefits of implementing the talent intelligence hub in 麻豆原创 SuccessFactors HCM to help power employee growth and skills development. 鈥淐NH has undergone significant and successful transformation over the last three years,鈥� they say. 鈥淜eeping this momentum up in a tougher market scenario is imperative. The continued transformation of CNH involves embracing employees鈥� professional passion, achieving personal fulfilment, and simply having fun.鈥�

Learn more about .

For many years, numerous 麻豆原创 products have been in use as on-premise solutions at BLS. In HR, the company has made efforts to establish standards, but differences in the execution of core processes still remain.

鈥淲hen I joined BLS in 2019, I was used to a completely different level of digitalization from previous employers,” Johner explains. “Some processes were still running in spreadsheets.鈥�

As head of HR & Transformation, he is particularly concerned with the attractiveness of BLS as an employer: “New employees expect a certain degree of digitalization as well as state-of-the-art applications. And standard digitalization is, of course, also a matter of cost. Nevertheless, the standardization and digitization of our main HR processes were important goals to increase efficiency.”

Digital Transformation with 麻豆原创 Standard Content Activation Service

To address these issues, BLS decided to implement at the beginning of 2020.

Johner says: “We chose the 麻豆原创 standard content activation service. Our requirement was that we could adopt at least 80% of the processes as a standard solution. 麻豆原创 provided the framework and suggested best practices to quickly get up and running, with minor adjustments to tailor the configuration to our needs.鈥�

Stefan Fuhrer, head of Management Services at BLS AG, is also pleased with the implementation process: “What really paid off was the introduction of 麻豆原创 SuccessFactors Employee Central as the first module. This allowed us to migrate all master data from the on-premise 麻豆原创 ERP Human Capital Management solution to 麻豆原创 SuccessFactors solutions, which simplified the implementation and integration of all other modules and packages. By implementing 麻豆原创 SuccessFactors Employee Central, we were able to create a single data source for HR data to manage HR processes throughout the organization.”

“Most customers are used to the classic approach of ordering and implementing modules one by one,” Roland Christen, customer success partner at 麻豆原创 Switzerland AG, says. “The 麻豆原创 standard content activation service offers a different approach, as complete processes are introduced instead of individual modules. The customer can immediately gain added value.”

At the same time as the introduction of 麻豆原创 SuccessFactors solutions, BLS also defined the roles and teams that should be responsible for the tasks in these processes. “Where possible, we aligned internal structures with the processes,” Johner says.

Process-Oriented Implementation of 麻豆原创 SuccessFactors HCM

BLS now uses all modules of 麻豆原创 SuccessFactors HCM. “We now have the ability to technically map the entire HR-related career of employees 鈥� from their application to, if necessary, leaving the company 鈥� in a system configured with best practices,” Johner explains. “The implementation of 麻豆原创 SuccessFactors solutions has laid the foundation so that, after connecting to the other subsystems, we can now gradually reduce the administrative effort.”

Integrating the 麻豆原创 SuccessFactors Document Management Core solution by OpenText has also worked well. Compared to other solutions, Johner sees the great advantage of 麻豆原创 SuccessFactors Document Management Core in its deep integration with the individual 麻豆原创 SuccessFactors solutions. “It was also important for us to have a solution that is able to comply with the established life cycles for individual documents and, if necessary, also delete them 鈥� a key compliance factor for us at BLS AG,鈥� he says.

This is all the more important as 麻豆原创 SuccessFactors Document Management Core is currently used at BLS as an employee dossier.

Johner appreciates the high level of transparency that the solution provides: “Each employee has self-service access to their own employee file. Controlled through role-based permissions, managers and HR staff also have access to the documents of defined employees. These documents can be uploaded via workflow. In addition, contracts can be automatically created and stored in the employee dossier after signing.”

Currently, only payroll, time management, and shared services are on premise. The next planned steps include integrating the planning tool 鈥� for the deployment of train personnel, for example 鈥� with time management and payroll. In addition, existing, rarely used subprocesses, such as a request for unpaid leave, will be integrated through an interface.

The project aligns with BLS’s overall strategy, which focuses on managing resources through more efficient processes via digitalization. “I believe that with the introduction of 麻豆原创 SuccessFactors solutions, we have made a significant contribution to the company’s strategy,” Johner says.

Significant emphasis was placed on stakeholder management toward internal customers from the beginning. “We continuously informed and provided insights into the status of the project company-wide,” Johner explains. “Important internal customer groups have been represented on the project committee from the start and have been able to accompany the upcoming changes.鈥�

Training opportunities for relevant user groups also played a great role. The system was positively received. “HR initially viewed the system with some skepticism because the processes and responsibilities have changed,” Johner says. “But now the benefits 鈥� such as having congruent data across the entire system and the disappearance of media breaks 鈥� are highly appreciated.”

“I also notice that our employees are increasingly thinking in end-to-end processes,” Johner says.

The Swiss business newspaper Handelszeitung, which ranks the most attractive employers in Switzerland every year, has ranked BLS as No. 1 in the Swiss railway industry in 2024. In the overall ranking, BLS AG is ranked 11^th out of 250 companies.

“This confirms for us that our activities in HR and the modernization measures of recent years have clearly put us on the right track,鈥� Johner says.

This first appeared on the German 麻豆原创 News Center.

When lacking the structure of metadata or attributes necessary for application, algorithm, and machine utilization, data is not only left unused but also accumulates in high volumes. This data management approach inevitably exacerbates IT complexity and consumes valuable storage resources. And even worse, organizations need insights that cannot be found elsewhere.

A report, co-sponsored by 麻豆原创, reveals that some organizations are addressing this challenge by embracing intelligent document processing (IDP) technology. Enriched with AI capabilities, this next-generation tool is becoming a vital ally for process optimization, innovation, and delivering exceptional user experiences.

What Is Intelligent Document Processing?

Unlike traditional template-based approaches, IDP solutions employ computer vision and natural language processing to scan documents containing unstructured data, such as invoices, receipts, and contracts. The information on these documents is then extracted using a combination of robotic process automation (RPA) and machine learning to help ensure accuracy and integrated into larger business systems. Finally, all this information is converted into machine-readable data and interpreted into actionable insights.

It鈥檚 essential to note that IDP goes beyond mere document reading, decoding, and translation. It also accelerates data use by improving processing accuracy and providing immediate access for humans and machines. The extracted information is contextually aligned with business rules, integrated into downstream systems like 麻豆原创 S/4HANA Cloud, and applied to real-world process automation, business scenarios, and decision-making.

However, the real advantage of such streamlined, document-centric processes becomes more evident when they align with an organization鈥檚 competitive goals, stepping up decision-making speed and unlocking valuable data-driven insights.

How IDP Bridges the Gap Between Data and Knowledge

An reported that IDP solutions 鈥� such as 鈥� help bridge content silos and reduce frustration and time by expediting information flow while expanding governance. As a result, organizations using the technology can experience profound team productivity improvement and extensibility across the globe, making it easier to work from anywhere and at any time.

(OWI), which sells motor oil, antifreeze, fuel additives, and other automotive chemicals in more than 60 countries, is a prime example of a business experiencing similar operational upgrades. The company implemented the as part of the 麻豆原创 ECM solutions by OpenText portfolio to bring the speed that customers associate with its brands to its accounts payable processes. This strategic move eliminated the roadblocks that manual processes dependent on paper and e-mail posed to OWI鈥檚 overall efficiency, especially as the workforce continued to work remotely.

By integrating 麻豆原创 Invoice Management with its existing accounts payable applications, OWI advanced its journey toward finance digitalization with embedded AI technologies, such as:

• Machine learning聽technology that can analyze documents and bypass error-prone data-entry steps
• Character recognition聽capabilities to help automatically flag duplicate invoices and detect invoicing and payment errors
• A centralized point of control and access, which can provide a unified user experience across accounts payable applications for data access, analysis, collaboration, and decision-making

In addition to fast-tracking its invoicing processes, the IDP application enabled OWI鈥檚 accounts payable employees to prioritize their workload, shifting their attention from data entry to timely invoice validation and resolution. And now that detailed histories of invoices are available all in one place, the team can analyze individual vendors in a few clicks to identify opportunities and mitigate potential risks early.

Based on IDC鈥檚 survey of organizations using 麻豆原创 ECM solutions by OpenText, the combined benefits of content digitalization, automation, and integration can lead to annual revenue growth of over US$7 million.

This remarkable outcome comes with an added gain of 4,794 productive hours, increasing gross business productivity by 21%. Furthermore, enhanced interdepartmental document sharing and process automation contributed to an even greater boost in profitability, with savings of $3.82 million for every set of 1 million documents.

Why the Value of IDP Technology Continues to Build

Echoing similar advantages reported by IDC, the Process Excellence Network predicts that future advancements in AI will further strengthen the fundamental value of IDP solutions. This is particularly apparent with recent innovations in generative AI, encompassing deep-learning models capable of producing text, images, videos, and diverse content.

By embracing generative AI, for example, IDP can be poised to transcend structured data extraction to generate high-quality, context-sensitive content and augment the swiftness and precision of data processing. It will soon empower large language models 鈥� such as chatbots and voice user interfaces 鈥� to yield profound, contextually rich insights that can be applied for automated decision-making and content generation.

As one survey respondent says, 鈥淭he combination of IDP and generative AI will further enhance our content automation capabilities, enabling us to automate complex document generation tasks and deliver personalized and tailored experiences to our customers.鈥�

To explore more insights about the future of intelligent document processing, read the Process Excellence Network report, 鈥�,鈥� co-sponsored by 麻豆原创 and OpenText.

Bil Khan is senior director of Global Partner Marketing at 麻豆原创.

As the pressure for environmental, social, and governance (ESG) accountability continues to build among customers and stakeholders, oil and gas providers have little choice but to address their complicated relationship with . The sector currently accounts for approximately 9% of all human-made greenhouse gas emissions, according to聽. Plus, customer consumption of refined fuels comprises another 33% of global emissions.

The struggle over emissions reduction is unquestionably the proverbial elephant in the (board)room. Yet, at the same time, executives are also concerned about intensifying demand among regulators, activists, investors, and banking institutions for measurable proof and documentation of their progress. In fact, 37% of industry players, surveyed by聽, are already planning to address increasing ESG standards by implementing capabilities to centrally store carbon data within the next two years.

Navigating a Pivotal Transition with Clarity and Trust

Transitioning to cleaner forms of fuel is a worthy investment into the future of humankind. But it鈥檚 also challenging how executives manage their information.

The process changes, business model adjustments, and diversification opportunities needed to abate emissions depend on critical factors, ranging from geography, regulations, and carbon pricing to the availability of renewable technology and reliable infrastructure. And in most cases, this information is buried in a massive variety of operational, administrative, and contractual documentation, including land-lease agreements, invoices, maintenance records, land files, well files, pipeline records, offshore assets, and inspection records.

Traditional approaches to sorting, classifying, and analyzing stacks of paperwork are too impractical for any business that thrives on efficiency, speed, and cash-flow optimization. Whether managed through a manual process or legacy technology, data and content volumes inevitably reach a point where information is siloed, easy to lose, and challenging to access. Moreover, considering how widely dispersed the workforce is currently, this form of document management only inhibits cross-channel intelligence, limits productivity, and increases costs.

It seems that most oil and gas companies are getting the message loud and clear: more than 65% are increasing their investment in enterprise software solutions and cloud migrations, as indicated by IDC research. In return, document workflows are digitalized and document processing is automated 鈥� all hallmarks of intelligent enterprise content management (ECM).

Integrated, cloud-based 麻豆原创 enterprise content management solutions by OpenText are well-designed for the continuous change of content volume that companies experience. They can help streamline workflows by unifying business processes and integrating suppliers into daily workflows. Furthermore, with the inclusion of artificial intelligence (AI) and machine learning, organizations can capture, organize, and analyze data at a moment鈥檚 notice to make asset-related predictions and recommendations and remain compliant with ESG requirements.

For example, individual departments, business functions, locations, and facilities can collaborate more closely by fluidly exchanging guidance and analytics-based insights more efficiently. Managers can also streamline processes to produce new, easier-to-consume content with greater visibility into user access patterns. But most important is the ability to trust the intelligence, make decisions confidently, and communicate progress effectively, since all enterprise information is derived directly from an up-to-date repository of documentation.

Spreading Growing Intelligence Enterprise-Wide

The future may seem uncertain, but one thing is unambiguous: the oil and gas industry has a vital role to play in our world for many, many years to come. But now it鈥檚 time to take the next step in the transformation journey by digitalizing one of the most critical areas of the back office, ECM.

And why not? Most companies are already underway by adopting new ways to automate their operations in the field and plant. And by extending that mindset to become fully aware of the benefits of 麻豆原创 ECM solutions by OpenText, the balance between profitability, public trust, and positive ESG outcomes can become easier to achieve.

Ready to learn how 麻豆原创 ECM solutions by OpenText can help turn your oil and gas business into a provider that leads the industry toward a more sustainable future for everyone? Read the info sheet, 鈥�.鈥�

Unfortunately, this concern is becoming all too real for the industry. D2C sales in the United States alone grew 45.5% in 2020, and analysts from聽聽expect this trend to further expand over 14% year-over-year until 2023. Such actions include popular beverage brands that have launched pantry-oriented and snack-good Web shops to ship their products straight to people鈥檚 homes. Even fashion brands are seizing the moment by dramatically streamlining their retail-partner ecosystem to focus more resources on their brand e-commerce channels.

While their suppliers have certainly increased their investments in digital commerce, distribution businesses are far from standing still. In , many surveyed distributors indicated, anecdotally, an intention to invest time and resources to make e-commerce programs more comprehensive and customer-friendly to satisfy customer expectations for online engagement and convenience.

However, to be truly successful, businesses must first bridge a gaping hole in their strategy that can become a liability for their e-commerce vision 鈥� a paradigm of isolated legacy systems, spreadsheets, and clipboards.

Changing Digital Priorities for a Competitive Edge

With efficiency, productivity, and brand awareness at the top of their agenda, distributors also face considerable labor shortages, rising expenses, delayed logistics services, and clogged supply chains. This perfect storm of challenges is alarming enough that department heads demand access to real-time insights to get ahead of every ebb and flow in their operations productively, transparently, and intelligently.

This call for better data, more readily available information, and clear insights is well-founded. According to , one-third of wholesale distribution companies drive higher employee productivity and reduce manual processes when all forms of content are unified enterprise-wide on a single platform.

For many distributors, the platform that delivers on that promise is an integrated enterprise content management (ECM) solution called the 麻豆原创 Extended Enterprise Content Management (麻豆原创 Extended ECM) application by OpenText. Digitalizing processes allows organizations to take advantage of modern technologies 鈥� such as artificial intelligence (AI) and machine learning 鈥� to capture, organize, and analyze massive volumes of data and derive much-needed insights. In return, they are better positioned to聽deliver a positive customer experience and ensure customer loyalty while boosting business productivity, performance, and聽compliance.

Distributors can also perpetually link their data to appropriate documents, transactions, sources, and workflows and embed machine learning and artificial intelligence capabilities into existing applications to automatically process and analyze all that information. Furthermore, their workforce, supply network, and other stakeholder organizations can leverage insights in a collaborative workspace and manage and share critical records in a secure cloud environment.

With all these advantages of 麻豆原创 enterprise content management solutions by OpenText, distributors can close the gap in their e-commerce strategies and provide offerings that their nontraditional competitors 鈥� primarily manufacturers 鈥� cannot. They include value-add services ranging from buy-hold-sell distribution, product consulting, kitting and assembly, rentals, and logistics services to audit and risk management, product as a service, maintenance providers, and financing options.

For example, a spare parts distributor could assemble and customize hoses for a specific machine used by individual customers. Meanwhile, those in the grocery segment may cut fresh vegetables and create packaged salads per the customer鈥檚 requirements. Whatever differentiating service, the industry can evolve fast enough to drive customer stickiness and long-term profitability with a repository of real-time enterprise data and information.

Building a Future as an Anytime, Anywhere Distributor

While some wholesale distribution companies may have been slow to embrace e-commerce, it鈥檚 not too late if they learn from the mistakes and successes of early adopters. And one of the lessons is the importance of smooth information sharing and workflows when improving efficiencies across key business areas and functions such as procurement, inventory, operations and supply chain, accounting, and finance.

Now, with 麻豆原创 ECM solutions by OpenText, distributors can deliver an e-commerce experience that goes beyond products and focuses on providing the kind of customer value that helps them stand out in a D2C world.

Ready to learn how 麻豆原创 ECM solutions by OpenText can turn your wholesale distribution business into a provider that fulfills customer needs and remains profitable? Read the info sheet, 鈥�.鈥�

The challenges may have been brewing for years, but they now monopolize retailers’ ability to fend off store closures, bankruptcies, and dwindling margins. For example, cited margins in apparel have been trending down five percentage points between 2015 and 2021. Meanwhile, reported that 42% of surveyed retail CFOs expect to restructure or reorganize as fallout from the pandemic persists.

How can retailers overcome this high-stakes landscape to move ahead of the competition and grow? According to , the answer is adopting a new paradigm that integrates the complete content life cycle within business processes.

Outpacing Market Changes with Greater Efficiency

With supply chains facing scarce labor at ports, driver shortages, rising warehouse expenses, and higher prices, retailers are experiencing significant challenges in stocking all the product they need to satisfy skyrocketing demand. This situation is becoming so dire that some brands are warning industry analysts to expect lackluster cost management and sales growth due to shipping delays and the possibility of waning demand when inventory finally arrives.

Without a doubt, retailers have no other option right now but to actively find every advantage to respond to changing market needs and consumer demand as nimbly and quickly as possible. They must come to terms with the fact that operations that were inefficient before the pandemic will only become more ineffective months or even years later. Otherwise, they risk losing customer loyalty to competitors or, worse yet, joining an extensive list of industry-wide bankruptcies.

The first step toward steering the supply chain towards greater efficiency is technology-led operations that use 麻豆原创 enterprise content management (ECM) solutions by OpenText to help digitalize and connect content, data, and processes.

Retailers can capitalize on unstructured content 鈥� such as promotions, customer communications, invoices, product descriptions, and sensor data 鈥� by collecting them into one source and routing the information to the right person and location. Furthermore, data processing can be automated 鈥� from capture to sorting and classification 鈥� and information can be shared across the entire value chain with greater ease.

But perhaps the most profound impact of 麻豆原创 ECM solutions by OpenText is how employees can become more empowered to engage with customers more consistently and responsively. By simplifying how back-office departments, physical stores, and e-commerce channels leverage information, retailers are well positioned to take advantage of customer trends with less friction, including:

• Putting customers first across the value chain: Provide omnichannel interactions with a curated assortment that does not leave customers overwhelmed.
• Serving the “segment of one”: Personalize the consumer experience with purpose, differentiating through value-added services and digital capabilities that meet unique needs and preferences.
• Implementing digital supply chains: Support a circular supply chain 鈥� from suppliers’ facilities to consumers’ homes and back 鈥� by designing out waste and extending the product lifetime.
• Redefining the store experience: Connect the digital and physical spaces to fulfill any customer request and empower store associates to bring value to every consumer interaction.
• Innovating new business models: Expand service offerings and continuous engagement with your consumers with sustainable outcomes and higher brand loyalty.

Just think: how could your retail business benefit from these trends if every single one of your employees could access a connected ecosystem of content, processes, and data? That鈥檚 the power of 麻豆原创 ECM solutions by OpenText.

Redefining Retail for an Evolving, Consumer-Driven World

Ubiquitous access to information has shifted power from the retailer to the consumer, increasing pressure on retailers to invest in innovative business models and new ways of creating value for their ecosystem.

Now, retailers must take their turn by leveraging their customer and operational content with enterprise content management technology that is consistent, complete, and personalized. Those that excel in this area will win over consumers with reliable and profitable outcomes that consumers expect 鈥� no matter which channel they use.

Ready to learn how 麻豆原创 enterprise content management solutions by OpenText can turn your retail business into a provider that fulfills customer needs and remains profitable? Read the info sheet, “.”

Every business involved in the consumer products value chain 鈥� including raw material suppliers, ingredient producers, manufacturers, logistics providers, retailers, and wholesale distributors 鈥� has made great strides in digitalizing its internal operations. Yet, a lack of data exchange across the entire network could intensify delays and inefficiencies as resources or products move from one part of the supply chain to the other.

Moving Supplies with Better Transparency and Insight

According to , consumer products companies are beginning to get the message: 39% of surveyed industry players expect to increase spending on integrated enterprise content management (ECM) applications in 2021. Moreover, nearly half of them expect this digital investment to be a key contributor to operational performance (43%) and employee productivity (44%) 鈥� two factors that can significantly ease today鈥檚 consumer goods supply strain.

During the pandemic, most consumer products companies adopted point solutions while maintaining a preexisting infrastructure of isolated legacy systems and spreadsheets for critical functions. However, this setup 鈥� which, at the time, was a response to changing consumer behaviors and employee needs 鈥� is missing the connectedness, intelligence, and transparency necessary to align operational capacity with surging demand.

Many businesses now realize that standardized information sharing is a critical first step toward strengthening much-needed resiliency, efficiency, and control. It allows internal and external supply chain participants to exchange consumer expectations insight, communicate actionable next steps, and scale operations as one ecosystem.

With cloud-based 麻豆原创 enterprise content management solutions by OpenText, the entire supply chain can connect all this information so stakeholders can access curated content anytime, anywhere, and across the business. Plus, the inclusion of embedded artificial intelligence (AI) and machine learning enables the technology to automatically capture, organize, and analyze massive amounts of data to support higher productivity.

Along with supply chain operations, 麻豆原创 ECM solutions by OpenText can improve adjacent departments 鈥� such as accounts payable, accounts receivable, inventory, and trade promotion management 鈥� that directly impact overall customer satisfaction. These back-office functions can use real-time supply chain information, coupled with insights into emerging customer demand and financial constraints, to reduce the pressure of supply challenges. For example, they can shape product allocation to minimize waste and optimize existing production capacity by adjusting consumer segmentation, evolving product portfolios, and innovating business models 鈥� all while offering a consistent brand experience.

Satisfying Consumers Better Despite Shortages

While conditions on the supply side may not ease until ports add capacity and companies can keep up with growing demand, it鈥檚 never too soon to unify the business network with smooth information sharing and workflows. Otherwise, brands risk ignoring revenue growth opportunities while wrestling with supply chain disruptions.

麻豆原创 ECM solutions by OpenText can help relieve consumer products companies from making that trade-off. Now, their employees and stakeholders can make highly informed, data-driven decisions that help satisfy consumer demand 鈥� even as the stakes increase during peak buying seasons.

Find out how personalized communications and a complete understanding of your sellers and consumers can lead to unique and differentiating brand value. Read the info sheet, 鈥�.鈥�

While the concept of the paperless workplace is nothing new, the opportunity to achieve this vision is quickly approaching as businesses advance their transformation strategies. Over the past year, companies have invested in software-as-a-service (SaaS) and cloud-enabled systems, new methodologies such as process automation, and network-wide collaboration to keep employees productive, update suppliers, and deliver on customer expectations.

Now, some organizations are looking to go even further in their business transformation journey by digitalizing and integrating content with a comprehensive enterprise platform.

According to an IDC whitepaper sponsored by 麻豆原创 and OpenText, 鈥�,鈥� implementing solutions 鈥� such as聽聽鈥� can quickly yield a 288% three-year ROI. And at the center of this effective transformation is fast and efficient document migration, intake, processing, and auditing with fewer errors and higher productivity.

Capturing US$7 Million in Revenue Growth

The benefits of content digitalization, integration, and automation with enterprise content management can be combined to increase revenue by more than $7 million per year. By increasing efficiency, reducing errors, and accelerating processes, organizations surveyed by IDC reported an average gain of 4,794 productive hours each 鈥� a 21% increase in gross user productivity.

This improvement allowed respondents to avoid the hiring of 2.6 full-time employees to accomplish equivalent workloads, resulting in approximately $178,000 in enhanced user productivity value per organization. Additionally, enhanced interdepartmental document sharing and the automation of manual processes boosted profitability even further by driving $3.82 million in savings per one million documents.

Migrating Documents with More Efficiency

Migrating millions of documents that have been created, managed, and stored on paper to digital is a daunting task during any change initiative, especially when moving to a modern enterprise resource planning (ERP) system, such as . However, document-related migration is not just a one-time effort; it鈥檚 a project that can happen as regularly as organizations continue to evolve throughout their digital transformation.

Interviewed organizations that use solutions for enterprise content management cited considerable migration efficiencies and cost reductions. For example, some respondents required 24% fewer full-time employees to complete migration projects, from 128.6 to 97.3 on average. The duration of the migration was also shortened from 12.2 months to only seven months, a 43% improvement. As a result of these efficiencies gain, the cost of document-related migration became 24% more affordable.

As one manufacturing executive noted, 鈥淒oing data migration is easier if you minimize the number of applications. 麻豆原创 ECM solutions by OpenText helped us put building blocks in place. Our knowledge has increased, and the learning curve is less steep. We know more about what is required country to country.鈥�

Decreasing Invoice Errors

When the volume of paper invoices increases, manual processes become too time-consuming and risk-prone to maintain. For one of the survey participants, the lack of history tracking, trend analysis, and currency distinction led to 鈧�300,000 lost on paying invoices because the organization missed out on receiving discounts upwards of two percent. And in some cases, IDC reported that many respondents also paid interest and penalties on late payments that they could have avoided.

After automating invoicing tasks with enterprise content management, organizations realized a 35% drop in delayed payments and paid 36% less on penalties and interest. The system immediately validates and approves incoming invoices, improving overall invoice performance and decreasing errors by 43% on average.

A participating executive from an industrial chemicals company remarked on the tremendous value of digitalizing invoice management: 鈥淔rom the moment the organization moved toward less touching, it saw a 70% improvement over paper.鈥�

Boosting Organizational Efficiency

As digital transformation becomes synonymous with business growth, executives must consistently consider new capabilities and enhancements to improve their operations, employees鈥� lives, desired outcomes, and customer experiences. In fact, this mindset is bringing forth a new focus on business efficiency and resiliency.

From invoice intake and processing, accounts payable, and auditing teams to areas outside of finance, solutions for enterprise content management can have an impressive impact on organizational efficiency, ranging from 24% to 41%. This outcome is largely due to allowing multiple users to obtain documents with greater ease. Organizations can work independently of an office location and still have secure access to content from a single centralized environment.

In return, users who work from remote locations can work more effectively, which is a tremendous benefit for businesses with most of their workforce still working from home and in the field. Companies can support employees from more geographic regions and across all process streams and operational areas 鈥� all without shuttling physical documents back and forth in e-mail.

In addition, since their content is archived and stored in a centralized process and database, organizations can stay compliant with regulatory and business requirements with minimal or no effort. A surveyed healthcare executive noted this advantage鈥檚 value: 鈥淲e can see content now, whereas the older way we had to search. We can now look at transactional records, so compliance is handled on the schedule.鈥�

Gaining the Full Potential of Content Management

The deeper companies transform into digital-first enterprises, the closer they get to operate at a level of efficiency, intelligence, and speed that rivals their competitors. And the first place to gain that edge is best found in digitalization through enterprise content management that removes the complexity of siloed information, spreadsheets, data extractions, and manipulations.

Explore the calculated cost savings and business benefits of 麻豆原创 enterprise content management solutions by OpenText, which support enterprise content management. Read the IDC whitepaper, 鈥�,鈥� commissioned by 麻豆原创 and Open Text.

In boardrooms all over the world, the desire for more strategic spend management and resilient supply chains has never been stronger. To avoid the disruption of operational vulnerability and limited access, executives are restructuring their value chain operations end-to-end, from the first buying interaction to final delivery.

For many 麻豆原创 customers, fueling such a transformation calls for technology 鈥� such as 鈥� that closes every process gap and optimizes efficiency and productivity. Most importantly, they must be well-positioned to deliver outcomes that bring stability when everything seems uncertain.

Mining Optimal Levels of Process Performance and Efficiency

Although many businesses have acquired data-driven, market-savvy, diverse partnerships and a new mindset from the last disruption, the next one will unlikely follow the same rules and trajectory experienced before. Consumers may react and behave differently as they either tire or adapt to the situation. Meanwhile, employees could have adopted unique schedules and practices that set the right balance between their work and lifestyle commitments.

For most procurement and supply chain organizations, this reality brings higher risk and vulnerability to customer experiences, business model performance, and policy and regulatory compliance as well as rising operational costs and less-than-optimal results. But a holistic approach to process management and automation can drive continuous improvement and enterprise efficiency in the face of unexpected change.

Comprehensive process mining, artificial intelligence (AI), and machine learning capabilities are designed for a moment like this. The facilitates digitalization and automation 鈥� and the move to intelligent enterprise resource planning (ERP) software, 鈥� to increase visibility and insights into existing processes. In addition to finding, understanding, and remediating variations and deficiencies, 麻豆原创 Process Mining allows customers to bridge operational gaps by supporting audits, operational improvements, governance and adherence, and risk mitigation.

Running Fast, Transparent Procurement in the Cloud

Moving away from paper-based processes is another critical part of maximizing efficiency and workflow. But even when digital catalogs and portals are used widely in the procurement process, the transaction is not official until the documents are signed in ink.

Gaining these approvals and moving documents seamlessly between departments, suppliers, and customers are deceivingly simple. An inefficient chain of events is often triggered, ranking from locating the right people to sign off the transaction to mailing supplier contracts, statements of work, amendments, confidentiality agreements, and other documents.

Procurement teams have more strategic work to do than handling daunting, administrative tasks.

With the , the execution, flexibility, and security of the sign-off procedures can be accelerated at a lower cost. The application integrates with one of the , creating a secure, automated workflow for electronically collecting information, tracking progress, and obtaining legally binding electronic signatures. In return, data security increases, costs are lower, compliance is stronger, and contract execution is faster.

Another critical part of procurement excellence is digitalizing and automating accounts payable processes on premise or in the cloud.

Using the , customers are meeting payment and compliance deadlines more efficiently, with fewer data errors and lower associated costs. The application provides the visibility necessary to reward vendors with timely payments while taking advantage of discounts, decreasing supplier management costs, and establishing accurate financial reporting. Furthermore, managers can review and approve invoices with their mobile devices, shortening approval cycles, paying vendors sooner, and complying with contracts and regulations better.

Optimizing the Full Supply Chain with Asset Management

As an extension of the procurement process, supply chain operations run best with consistent, real-time master data, supporting the reuse of data models, business logic, and validation frameworks with open integration with third-party products and services. Trusted master data fuels cross-functional analytics to drive performance management and strategic decision-making with an understanding of real-world performance and opportunity.

enables effective asset life-cycle management and maintenance with the creation and control of master data. Manufacturing customers are unifying the management of master data related to their plant and equipment assets, safeguarding enterprise information, and automating processes with machine learning capabilities. Plus, a single version of correct, complete master data and dependable maintenance plans are accessible to all users, speeding up the transition from development to a stable operational state.

By integrating data governance into the supply chain process, the enterprise asset management extension reduces spares and parts expenses while advanced scheduling limits the need for costly, expedited delivery. Increased visibility into maintenance requirements helps ensure that nothing is missed 鈥� enhancing safety across operations and removing time-consuming, walk-down audits.

For engineering and construction businesses delivering capital projects and operations, an designed for their unique asset management needs is available for . Process efficiency and effectiveness are improved through access to centralized, accessible maintenance content, boosting productivity and operational control with better reliability and reduced outages. Comprehensive capabilities 鈥� such as engineering project-team workspaces, redlining and markup of engineering drawings, and collaborative approval workflows 鈥� boost productivity and strengthen operational control with greater reliability and fewer outages.

Addressing Industry-Specific Concerns With Great Attention

While these solution extensions have a significant cross-industry following, 麻豆原创 also recognizes the unique needs of specific segments. For example, the streamlines the management of complex processes and relationships between buyers and growers of perishable products, such as fruits and vegetables. Contract setup and services for farming, logistics, and accounting assist all stakeholders in negotiating and fulfilling commitments efficiently and profitably.

We also offer a solution extension for farm management operations, which integrates a wide array of agribusiness processes and automatically generates critical financial, quality, planning, and maintenance data. By eliminating the cost of inconsistent data entry, the empowers managers to align their planning, planting, growing, and harvesting strategies with common goals and base decisions on reliable, real-time data.

These solutions are part of a broader portfolio of 麻豆原创 Solutions Extensions that serve the needs of specific industries with comprehensive functionality and best practices. Supported industries range from agribusiness, retail, and industrial manufacturing to energy and natural resources, financial services, and public services.

Securing an Edge With Effective Spend and Efficient Supply Chains

No business wants to go through another round of the economic uncertainty of a pandemic 鈥� and 麻豆原创 is no exception. However, should it happen, customers can help ensure their spend management practices and supply chain operations are ready for every twist and turn with the support of a wide-ranging portfolio of 麻豆原创 Solution Extensions.

The next installment of this series will discuss how 麻豆原创 Solution Extensions can help companies address unique needs for their industry.

Learn more about 麻豆原创 Solution Extensions at .

Using Forrester Consulting Total Economic Impact™ (TEI) framework and methodology, the study focused on three-year financial benefits.

鈥淚n today鈥檚 challenging environment, an intelligent supply chain is critical to ensuring stable manufacturing and supply of goods and services,鈥� said Darryl Gray, 麻豆原创 global vice president, Software Solutions. 鈥淲e believe that this study validates the benefits of streamlining supply chain processes and removing any barriers due to lack of accessibility or accuracy of information with our ECM and MDG solution extensions for intelligent asset management.鈥�

The study was based on interviews with 麻豆原创 customers in asset-intensive industries that use the 麻豆原创 Extended ECM application by OpenText, add-on for capital projects and operations, and the 麻豆原创 Master Data Governance application, enterprise asset management extension by Utopia.

Key quantifiable benefits identified by the customers surveyed include:

• Improved operations and maintenance efficiency: Customers saved $8.4 million with easy access to correct and up-to-date documentation and reduced time required to complete tasks.
• Reduced maintenance inventory costs by $4.7 million: With a consistent view of assets and their related parts, customers were able to reduce spending by eliminating duplicate purchases and last-minute shipping costs, centralizing purchasing and discovering vendor discounts.
• Improved capital project handover efficiency, slashing document review time by 25 percent: Efficient collaboration allowed customers to remain on schedule and on budget with the design, construction and handover of large capital projects.
• Retired legacy ECM and MDG solutions: By utilizing the ECM and MDG extensions, organizations replaced legacy and bespoke solutions and saved $1.8 million.
• Improved data management efficiency: Without disparate bespoke systems or rudimentary tools such as spreadsheets, customers reduced time and improved efficiency of MDM processes for organizations, which allowed them to deploy full-time equivalents (FTEs) to other important tasks.

Additionally, some key study results show that an integrated ECM and MDG solution provides efficiency improvements that reduce unnecessary delays and help companies avoid missing deadlines and keep projects on track.

To learn more, see “” and download the study 鈥�.鈥�

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