International Space Station鈥檚 use of tabular AI and expanded partnerships demonstrate the art of the possible with 麻豆原创 AI

BERLIN 鈥� (NYSE: 麻豆原创) today announced a series of AI innovations at its annual 麻豆原创 TechEd conference that expands its portfolio for developers.

The enhancements to the Joule Studio and Joule Work solutions and 麻豆原创 Business AI Platform, including the latest tabular foundation model from 麻豆原创, offer new tools to build and extend AI agents, a richer data and business context for those agents to reason with, and strengthened governance controls to run them responsibly across the enterprise.

麻豆原创 Business AI Platform gives organizations one place to build, contextualize and govern AI across 麻豆原创 and third-party environments. With Joule Studio, business users and developers can use no-code and pro-code tools to build and extend agents, choosing from more than 70 AI models. Customers in the Joule Studio early adopter program also can design and run n8n workflows in Joule Studio, with broader availability to follow. The 麻豆原创 Business Data Cloud and 麻豆原创 Knowledge Graph solutions ground those agents in trusted business data and context, helping organizations select the right model for each use case and better manage AI value and consumption. Importantly, 麻豆原创 customers鈥� data remains their data. 麻豆原创 does not share customer data with anyone to train or improve large language models.

鈥溌槎乖� TechEd has always been where builders shape what comes next,鈥� said Philipp Herzig, CTO of 麻豆原创 SE. 鈥淭his year, we are showing how we are moving from AI learning your business to running it. Joule Work is where you put your intent and get work done, in one experience across the entire 麻豆原创 landscape and beyond. That is the shift we are delivering at scale. Everything underneath runs on 麻豆原创 Business AI Platform, delivering faster time to value through out-of-the-box business understanding, higher accuracy, enterprise-readiness that is secure, governed and compliant from the first deployment, and a unique context layer built on over 50 years of process and industry expertise, encoded into every agent action. This is AI built where real work happens.鈥�

Joule Work and Joule Studio Make the Autonomous Enterprise Real

New capabilities for Joule Work will help make AI agents more effective at handling complex business processes via open protocols including Agent2Agent (A2A) and Model Context Protocol (MCP). These innovations advance Joule Work to better understand context, make decisions and execute multistep business workflows across enterprise systems and business domains:

• New agentic thinking capabilities that plan and orchestrate the steps assistants and agents need to reliably complete complex, multistep business workflows across 麻豆原创 landscapes.
• New capabilities in 麻豆原创 Knowledge Graph will incorporate data from additional 麻豆原创 and non-麻豆原创 sources that are unique to each customer. Users can query and explore their customized data in natural language and get accurate answers grounded in their own information.
• Advancements in interoperability allow third-party agents to securely invoke Joule Agents through a governed agent gateway. This enforced access control enables agents from different providers to collaborate across business workflows without sacrificing governance or control.
• New 麻豆原创 Enterprise AI Gateway solution will extend governance to AI interactions, offering a centralized way to manage AI traffic across the enterprise that will consolidate authentication, policy enforcement, routing, monitoring, usage tracking and auditing.
• New Joule Assistant and 麻豆原创 AI Agent Hub expand governance capabilities, and a new AI Governance Assistant helps customers meet compliance requirements for the EU AI Act. These are designed to address critical barriers to scaling enterprise AI: keeping AI systems classified, compliant and operating within defined organizational guardrails and context.

麻豆原创 also announced that Joule Studio has new observability and administrative controls to give developers and administrators visibility into agent behavior, model usage and spend. Joule Studio is 麻豆原创鈥檚 AI-first development environment that is accessible through Joule Work for building and extending enterprise agents. Joule Studio will run a time-bound promotion for select customers, where deploying and running custom agents on the 麻豆原创-managed Joule Studio runtime will remain free through December 2026. The design-time tooling for building and testing agents and n8n workflows with AI-assisted development will remain free under fair-use limits.

麻豆原创 Business Data Cloud as the Grounding Engine of the Autonomous Enterprise

麻豆原创 Business Data Cloud Ontology Manager in 麻豆原创 Business Data Cloud (麻豆原创 BDC) will provide an AI-native authoring experience for building ontologies across 麻豆原创 and third-party data. By helping AI understand how data from different teams, systems and applications relate to one another, AI agents can more accurately reason and make decisions across the enterprise. The solutions complement 麻豆原创 Knowledge Graph, which provides rich business context for 麻豆原创 data.

Additionally, 麻豆原创 is expanding its lakehouse capabilities with Dremio, adding native support for Apache Iceberg and Apache Polaris plus a high-performance, federated query engine that will enable unified data access without moving or copying the data. 麻豆原创 expands its partnership with Databricks, bringing the full scope and latest innovations of data engineering and enterprise AI capabilities into 麻豆原创 Business Data Cloud as 麻豆原创 Databricks. Core innovations such as Lakeflow, Agent Bricks, Unity Gateway, and Lakebase will help customers to simplify data management and provide a strong data foundation for their AI journey. With a deeper integration to 麻豆原创 Business Data Cloud, a new 麻豆原创 Application Data Foundation, as well as an integration between Joule and Genie, 麻豆原创 and Databricks are helping customers establish an enterprise-wide lakehouse as the foundation for the Autonomous Enterprise and Joule Work.

The 麻豆原创 Reltio solution, recently announced at 麻豆原创 Connect, will bring multidomain master data management to 麻豆原创 BDC. It unifies and enriches customer, supplier and product records across 麻豆原创 and non-麻豆原创 systems into trusted, reusable data products that can power applications and AI agents.

Tabular Foundation Model Trusted for Business, Validated in Space

麻豆原创 announced its latest tabular AI model, 麻豆原创-RPT-2.0, which will expand beyond classification and regression to support anomaly and outlier detection, and richer AI-powered analysis through embeddings. These native, multi-table capabilities will further reduce manual engineering while delivering faster, deeper insights from structured data. In addition, a new 麻豆原创-RPT-TS model will help customers predict values across time-indexed business metrics for key forecasting use cases using the 麻豆原创 Integrated Business Planning solution without requiring custom machine learning.

In partnership with HPE, 麻豆原创 also announced the deployment of 麻豆原创-RPT on the HPE Spaceborne Computer-2 aboard the International Space Station (ISS), one of the most significant edge-compute validations of any enterprise AI model to date. 麻豆原创-RPT is planned to run directly onboard the ISS to support anomaly triage, predict issues before failures escalate, reconstruct missing sensor values from historical data, and generate explainable mission-health reports for astronauts and ground teams 鈥� all without requiring data to be sent back to Earth for analysis.

鈥淭he same trusted 麻豆原创-RPT model that powers global supply chains also can work in space,鈥� said Herzig. 鈥溌槎乖粹�檚 deep-rooted, proven expertise has led to the International Space Station鈥檚 use of our tabular foundation model to predict potential mission-critical failures in orbit. With 麻豆原创-RPT and TabPFN from Prior Labs, we bring the unique capabilities of tabular AI into the enterprise and across every frontier.鈥�

Out-of-the-Box Assistants and Agents Define Our Advantage

For five decades, 麻豆原创 has built the systems of record that run your business. We will deliver, out of the box, a suite of assistants and agents across five horizontal domains all running on 麻豆原创 Business AI Platform 鈥� with industry specialization 鈥� that provides a baseline for systems of intelligence and systems of action.

Ecosystem Partners Help Expand Platform Capabilities

The global 麻豆原创 partner ecosystem brings new capabilities to the ongoing operation and extension of solutions on 麻豆原创 Business AI Platform, helping customers advance toward the Autonomous Enterprise. At 麻豆原创 TechEd, the following partner announcements were highlighted:    

A collaboration with Intel closes the loop between enterprise workflows and autonomous robots, bridging informational technology and operational technology through physical AI.

In addition, new 麻豆原创 solution extensions with , and extend autonomous capabilities for customers, helping them run their core processes end to end, without handoffs between systems.

Beyond technology, 麻豆原创 is empowering its strong developer community with new enablement and engagement with tens of thousands joining for leading up to 麻豆原创 TechEd, new reference architectures, tutorials and hands-on opportunities attendees can try onsite at the event and at home.

To learn more about today鈥檚 announcements visit our .

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About 麻豆原创

As a global leader in enterprise applications and business AI, 麻豆原创 (NYSE: 麻豆原创) stands at the nexus of business and technology. For over 50 years, organizations have trusted 麻豆原创 to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit .

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In Q3, we expanded our portfolio of Joule Assistants and introduced dozens of specialized agents that help customers move beyond isolated tasks toward connected, end-to-end execution. The value of AI has always been about what it accomplishes for our customers. Our recent releases help them streamline processes, increase productivity, and build more resilient operations.

Joule is 麻豆原创鈥檚 portfolio-wide AI engagement layer, combining agentic capabilities with 麻豆原创 business applications to help organizations become an Autonomous Enterprise. Through Joule Work, the new UI for AI, people describe what they want to achieve, get relevant insights, build app-less spaces personalized to their needs, and take action across connected business systems. When it鈥檚 time to execute, Joule Work selects the right Joule Assistant for the job. These assistants act as domain experts, bringing knowledge of roles and processes to the task at hand. They orchestrate specialized Joule Agents to execute tasks, using business context and data, respecting established authorizations, and maintaining audit trails. People set the direction, assistants coordinate agents, and agents carry out work with proper oversight and governance.

For example, billing teams can create invoices, identify anomalies, and resolve posting errors with the Billing Assistant and its agents. Supply chain planners can detect critical shortages earlier, assess trade-offs between service levels and inventory investment, and coordinate responses with the Supply Chain Planning Assistant. Maintenance teams can turn asset signals into coordinated maintenance action, helping address problems before they become larger operational disruptions. People retain oversight and control, while assistants and agents help reduce manual effort.

Customers are already putting these capabilities to work. PwC is using 麻豆原创鈥檚 Billing Assistant to help identify potential issues earlier, supporting better client outcomes. Novartis has launched a pilot of the Sourcing Assistant to help sourcing professionals focus on strategy, supplier engagement, and value creation.

鈥淎gents bring consistency and speed to work that previously required a lot of manual effort and coordination,鈥� , head of Procurement at Novartis. He expects improvements of 25% faster cycle times and a 35% uplift in FTE productivity.

As organizations adopt more agents, they need a clear view of their AI landscape. 麻豆原创 AI Agent Hub provides a central inventory of 麻豆原创 and non-麻豆原创 agents, helping teams keep track of and govern their growing agent portfolio. With 麻豆原创 Signavio agent mining and the Process Consulting Agent, we enable customers to identify their biggest opportunities for agentic AI and execute on them right away. This visibility supports a more coordinated approach to managing AI adoption across the business.

With Joule Studio, accessible through Joule Work, customers can create agents tailored to their business and extend 麻豆原创 standard agents with their own instructions. Browser-based tools and pro-code development options support different levels of technical expertise, while testing, versioning, and deployment turn ideas into agents that take action. This lets customers extend 麻豆原创鈥檚 capabilities to meet their business requirements.

Now, let鈥檚 dive into recent innovation.

Please note that this article covers only AI offerings released since July 1, 2026.

Joule

Joule Work

Employees can spend less time navigating applications and more time turning information into outcomes with Joule Work, which is available on desktop, in-app, web, and mobile. Joule Work, the new UI for AI, connects local and cloud environments, bringing conversational AI closer to the files, information, and business tools employees use every day. Employees can work with local files and folders in a secure sandbox environment, access current information through integrated web search, and connect to 麻豆原创 and non-麻豆原创 applications using Model Context Protocol (MCP) tools and Agent-to-Agent (a2a) integrations. Custom and corporate skills help streamline repetitive tasks, while local data and connected tools support faster creation of presentations, summaries, and other assets. And where a skill is not enough, the 麻豆原创 Knowledge Graph kicks in to search the entire space of business objects available to users for deeper transactional and analytical queries. Together, these capabilities reduce manual information analysis and help employees focus on higher-value work.

Dynamic workspaces, which we refer to as spaces, bring together insights, applications, Joule Assistants, and agents to support business workflows. Employees express what they want to accomplish, and Joule Assistants coordinate specialized agents to carry out the work. This effectively initiates the journey into a world where generative UI delivers an ultimate personalized experience to any end user. Joule Studio complements this experience with capabilities to build, deploy, and govern custom agents and workflows.

Early adopter feedback shows how this experience is changing the way employees interact with business information. Reinhausen, a global technology leader in electrical grid technologies, joined the Joule Work desktop early adopter program to support its AI journey. 鈥淲hat once required up to an hour of manual effort across our 麻豆原创 S/4HANA environment is now accessible in seconds through natural language, fundamentally changing how our teams interact with business data,鈥� said Peter Wied, director of Complexity Management at Reinhausen.

Customers are also using custom assistants to bring expertise closer to employees. Warehouse automation company KNAPP used Joule Studio to build an assistant that helps workers identify and resolve problems without waiting for an expert, reducing issue resolution times by about 90% and time spent on documentation and training by about 80%.

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The general availability for Joule Work is now underway in a phased approach.

Joule Studio

Business and IT teams can tailor Joule to their organization鈥檚 needs with Joule Studio, combining custom AI agents for complex business processes with reusable skills for everyday tasks. The agent builder enables teams to create agents that plan, reason, and dynamically address business challenges across 麻豆原创 and non-麻豆原创 systems. These agents can coordinate multi-step processes, invoke APIs, work with documents, and collaborate with users or other agents, helping organizations handle ambiguity, exceptions, and workflows that go beyond predefined automation.

The skill builder complements these capabilities with reliable, reusable operations accessed through Joule鈥檚 conversational interface. Teams can create skills to retrieve specific data, execute system transactions, and connect 麻豆原创 and third-party applications using predefined logic. Joule can select and trigger relevant skills based on context, helping employees complete frequent tasks more efficiently.

New intent-based development capabilities draw on business context from 麻豆原创 Signavio, 麻豆原创 Knowledge Graph, and 麻豆原创 Domain Models, helping teams translate business needs into tailored solutions. Pro-code capabilities let developers work in their preferred IDE, Git repository, and AI coding tools.

Together, the two builders help organizations combine flexible, goal-driven agents with predictable, task-specific automation. Grounding agents in business data and processes supports reliable outcomes, while centralized management provides visibility into skills, agent execution, and data privacy enforcement. Joule Studio helps customers build agents faster, improve accuracy while reducing costs, deploy with built-in governance, and ground AI in their business context. Estimated benefits include a 35% reduction in the time to build and deploy custom Joule Agents and a 10% reduction in the time to deploy custom Joule skills, alongside less time spent on frequent business tasks.

The agent builder is available for free until December 2026, after which it becomes a premium AI feature. The skill builder is a base AI feature.

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The general availability for Joule Studio is now underway in a phased approach.

麻豆原创 Joule for Consultants, AI-assisted custom knowledge benchmarking
Generally available

麻豆原创 consultants can use custom knowledge grounding in 麻豆原创 Joule for Consultants to receive expert guidance that combines 麻豆原创-curated content with system connectivity for an organization鈥檚 institutional knowledge. Through a grounding service that indexes organizational content with 麻豆原创 AI Core grounding, surfacing relevant information from internal documents into the Joule workflow. This way, responses reflect the firm鈥檚 methodologies, policies, delivery standards, and domain expertise. This reduces time spent searching and switching between tools while supporting growth in knowledge sources over time; it can improve productivity by up to 19%, reduce design iterations and subsequent rework by 50%, increase the share of profit by 1.5% through more optimized 麻豆原创 processes, and accelerate time to realized value by 13.7%.

Customers are already seeing the value of 麻豆原创 Joule for Consultants. reports a 40% reduction in development effort and a 25% decrease in software rework, helping its consultants focus more on innovation and client delivery.  expects to reduce consultant training time by 20 to 30% and save 93 hours each week on information searches, enabling consultants to build expertise faster and spend more time addressing clients鈥� business challenges.

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This capability is generally available.

Autonomous SCM

Product Design Assistant

• Change Record Management Agent
• Product Data Maintenance Agent
• Product Structure Optimization Agent

Design engineers and product managers can bring products to market faster and avoid costly rework with the Product Design Assistant. It connects data across design, engineering, compliance, and downstream processes, analyzing designs, recipes, and product information to surface insights. It also flags issues early and checks materials and requirements against internal rules and regulations. Three agents released in Q3 strengthen the foundations of product development. Engineers can keep product master data accurate with the Product Data Maintenance Agent, while the Product Structure Optimization Agent consistently optimizes bills of material across product views to reduce costs. When designs need to be changed, the Change Record Management Agent identifies similar change records affecting the same product and proposes a new draft version to initiate the change process. This reduces delays caused by fragmented change data and improves governance and traceability.

The result is faster, more confident design decisions and higher product quality, with estimated benefits including a 19% reduction in product design costs, a 10% increase in prototype success, a five percent reduction in cost of goods sold from design improvements, and a 12% reduction in tooling and material waste costs.

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The general availability for Product Design Assistant is now underway in a phased approach.

Logistics Assistant

• Batch Optimization Agent
• Warehouse Workload Optimization Agent
• Fixed Bin Maintenance Agent
• Material Reservation Processing Agent

Warehouse and logistics teams can keep operations running smoothly from inbound shipments to outbound deliveries with the Logistics Assistant. It senses disruptions as they happen and coordinates detection, planning, and execution across warehousing and transportation, managing decisions on labor, inventory, dispatch, and freight. Four agents released in Q3 focus on warehouse execution. Supervisors can match staff to demand and spot potential resource shortages early with the Warehouse Workload Optimization Agent. The Fixed Bin Maintenance Agent adjusts bins and replenishment as demand changes. On the inventory side, the Batch Optimization Agent monitors batch expiration and triggers actions to reduce waste. The Material Reservation Processing Agent lets users manage material reservations in natural language, with built-in human review. Together, these capabilities shorten the time from plan to execution, improve resilience to disruption, and lower the cost to serve by reducing expedites and inventory waste.

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The general availability for Logistics Assistant is now underway in a phased approach.

Manufacturing Assistant

• Production Planning and Operations Agent
• Production Master Data Readiness Agent
• Production Planning Order Progress Agent
• Workplace Safety Agent

Production planners and plant operators can keep manufacturing on track and respond to disruptions sooner with the Manufacturing Assistant. It detects issues in real time and runs corrective workflows for quality, scheduling, and workforce management. It also recommends next-best actions with clear pros and cons, so operators can focus on the exceptions that matter most.

Four agents released in Q3 support production from preparation through execution. The Production Master Data Readiness Agent makes sure materials are fully ready for production without manual setup, and the Production Planning Order Progress Agent identifies coverage issues at every order level. To speed up order-to-delivery, the Production Planning and Operations Agent helps planners release orders in as little as half the time. On the shop floor, the Workplace Safety Agent lets workers report safety concerns by describing what they observe, then assesses risks and suggests actions based on the situation and past data.

By coordinating people, systems, and workflows toward shared operational goals, the assistant helps reduce downtime, waste, and safety response times while supporting compliance through built-in traceability. Estimated benefits include a 14% reduction in production cycle time, a 19% reduction in scrap and defect rates, a six percent reduction in changeover time, a 10% reduction in operating income lost to unplanned downtime, and a 10% reduction in energy costs.

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The general availability for Manufacturing Assistant is now underway in a phased approach.

Supply Chain Planning Assistant

• Exception Management Agent
• Inventory Investment Allocation Agent
• Supply Chain Planning Orchestration Agent

Supply chain planners can detect issues earlier and respond to change with confidence using the Supply Chain Planning Assistant. It brings AI agents into everyday planning work, including exception management, demand fulfillment, inventory assessment, and capacity analysis, with one-click scenario simulation, root-cause analysis, and actionable recommendations. Three agents released in Q3 help planners turn analysis into action. The Exception Management Agent detects and resolves critical supply planning issues, giving planners the insights they need to protect service levels and avoid costly expedites. The Inventory Investment Allocation Agent weighs service levels against working capital to recommend optimal stock targets. The Supply Chain Planning Orchestration Agent coordinates these and other specialized agents across planning workflows. By speeding up decisions and surfacing capacity issues and persistent shortages in advance, the assistant helps planners keep schedules and inventory targets on track, with estimated benefits including a 20% reduction in planning coordination overhead and a 10% reduction in planning cycle time.

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The general availability for Supply Chain Planning Assistant is now underway in a phased approach.

Asset Operations Assistant

• Operational Maintenance Planning Agent
• Maintenance Event Planning Agent
• Maintenance Request Initiation Agent
• Maintenance Job Debrief Agent
• Equipment Insight Agent
• Task List Management Agent

Maintenance teams can identify critical asset conditions earlier and resolve them before they turn into larger operational disruptions with the Asset Operations Assistant. It turns asset signals into coordinated maintenance action and automates prioritization, planning, and scheduling, leaving teams more time for high-value work and exceptions.

Six agents released in Q3 cover the maintenance cycle from first request to final debrief. Technicians can create and route maintenance requests from natural-language input with the Maintenance Request Initiation Agent, while the Equipment Insights Agent provides a complete view of equipment to support better decision-making. The Operational Maintenance Planning Agent combines preventive, predictive, and corrective tasks into executable weekly and biweekly plans. When conditions change, the Maintenance Event Planning Agent analyzes real-time data to reprioritize tasks and adjust schedules. The Maintenance Task List Management Agent automates task list creation for greater consistency, and the Maintenance Job Debrief Agent streamlines job debriefs with AI-driven recommendations. By connecting asset health, risk, work outcomes, and financial impact, the assistant helps organizations increase planned work, reduce unplanned downtime, and improve uptime.

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The general availability for Asset Operations Assistant is now underway in a phased approach.

麻豆原创 Integration Business Planning, AI-assisted scenario planning

Supply chain planners can respond to disruptions with confidence using scenario planning in 麻豆原创 Integrated Business Planning. Within one workspace, they can assess impacts on demand and sales orders, identify alternative supply sources, and simulate mitigation options against KPIs such as service level and utilization before adopting the best-performing scenario. This streamlined approach helps planners make faster, data-driven decisions, build trust in their plans, and strengthen supply chain resilience.

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This capability is generally available.

Autonomous HCM

HR Service Assistant

• HR Knowledge Agent
• HR Workflow Accelerator Agent
• Payroll Explanation
• Time Off Service Agent
• Time Sheet Service Agent
• HR Service Orchestration Agent

HR service teams can resolve routine employee requests conversationally, without creating a case each time, using the HR Service Assistant. The assistant provides always-on support and draws on six agents released in Q3. Employees get fast, cited, policy-grounded answers from the HR Knowledge Agent, while the HR Service Orchestration Agent resolves requests through self-services or routes them to the right specialist agent. Common everyday questions are handled directly in the conversation: the Payroll Explanation Agent clarifies pay statements, and the Time Sheet Service Agent and Time Off Service Agent guide employees through submitting timesheets and creating compliant leave requests. When processes stall, the HR Workflow Accelerator Agent identifies delays and resolves them, allowing HR teams to reserve expert attention for complex cases. Estimated benefits include a 24% increase in case deflection to self-service, a 26% reduction in time to resolution, and a 40% reduction in queries that need Tier 2 or higher intervention.

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The general availability for HR Service Assistant is now underway in a phased approach.

HR Operations Assistant

• Employee Data Integration Agent
• Position Optimization Agent
• Job Change Request Agent
• Compensation Guidance Agent
• Job Architecture Maintenance Agent
• Skills Governance Agent

HR teams and managers can simplify core HR administration while keeping employee, job, and organizational data consistent and compliant with the HR Operations Assistant. Six agents released in Q3 help connect these activities: managers can find, edit, and create positions with the Position Optimization Agent and translate their intent into job changes with the Job Change Request Agent, while the Compensation Guidance Agent recommends policy-aligned salary increases based on performance, compensation, and skills data. To maintain the underlying data, the Employee Data Integration Agent resolves data inconsistencies, while the Job Architecture Maintenance Agent and Skills Governance Agent help keep role鈥搒kill mappings current and the skills ecosystem clean and AI-ready. Working alongside the assistant鈥檚 other specialized agents, they reduce administrative effort and support more reliable HR processes, with estimated benefits including a 39% reduction in data errors, a 20% reduction in HR transactional work, and a 25% reduction in manager time on core HR workflows.

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The general availability for HR Operations Assistant is now underway in a phased approach.

Performance and Goals Assistant

• Calibration Equity Agent
• Goal Creation Agent
• Goal Progress Agent

Managers and HR teams can align employee goals with business strategy and bring greater consistency to performance evaluations using the Performance and Goals Assistant. Three agents released in Q3 contribute to its broader capabilities: the Goal Creation Agent generates SMART performance goals grounded in strategy and role context; the Goal Progress Agent tracks completion in real time and flags risks before deadlines are missed; and the Calibration Equity Agent identifies potential inconsistencies in employees’ performance ratings before or during calibration. By combining clearer goals, proactive progress monitoring, and insights into rating inconsistencies, the assistant helps managers conduct more efficient reviews and make better-informed calibration decisions, with estimated benefits of a 21.4% reduction in review completion time and a 30% reduction in manual decision-making effort for managers.

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The general availability for Performance and Goals Assistant is now underway in a phased approach.

HR System Assistant

• Configuration Transport Agent
• HCM Audit Agent
• Role-based Permissions Agent

HR administrators can resolve access issues, manage configuration changes, and keep systems audit-ready with the HR System Assistant. It automates low-risk tasks and guides higher-risk changes, helping reduce errors and accelerate go-lives. Its Q3 releases address three key administrative needs: the Configuration Transport Agent discovers, bundles, and securely migrates configuration changes across tenants; the HCM Audit Agent enables natural language queries of 麻豆原创 SuccessFactors audit logs; and the Role-Based Permissions Agent queries user access, helps fix permission issues, and automates secure access resolution. As part of the assistant鈥檚 broader capabilities, these agents support faster troubleshooting, fewer configuration defects, and stronger traceability, with estimated benefits of a 70% reduction in configuration transport effort, a 90% reduction in time spent generating audit reports, and a 90% reduction in permission incident resolution costs.

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The general availability for HR System Assistant is now underway in a phased approach.

Autonomous Finance

Billing Assistant

• Billing Posting Agent
• Billing Creation Agent
• Billing Anomaly Agent
• Billing Adjustment Agent
• Error Explanation and Resolution Agent
• Billing Orchestration Agent

Billing teams can improve invoice accuracy and resolve issues faster with the Billing Assistant, which coordinates activities from document creation through adjustments and posting support. There are six agents being released in Q3: teams can prioritize due lists and create policy-aligned billing documents with the Billing Creation Agent, while the Billing Anomaly Agent flags unusual taxes and charges for review. When errors arise, the Billing Posting Agent and the Error Explanation and Resolution Agent help teams understand the issues and identify corrective steps, while the Billing Adjustment Agent cancels and reissues invoices to apply adjustments. The Billing Orchestration Agent coordinates these activities to keep billing processes moving. Together, these capabilities reduce manual effort and support faster invoice correction and dispute resolution, with estimated benefits including a 90% reduction in time spent analyzing and resolving posting issues, a 70% reduction in billing document creation effort, a 70% reduction in anomaly detection effort, and a 54% reduction in invoice reprocessing effort.

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The general availability for Billing Assistant is now underway in a phased approach.

Financial Closing Assistant

• Journal Entry Agent
• Accounting Accruals Agent
• Receivables and Payables Clearing Agent
• Analytical Business Insights Agent
• Asset Accounting Anomaly Detection Agent
• Financial Consistency Analysis Agent
• Financial Closing Orchestration Agent

Finance and accounting teams can accelerate period-end execution with the Financial Closing Assistant while controlling the extent to which agents participate in journal postings, clearing, and analysis. Seven agents released in Q3 support connected closing activities: teams can streamline audit-ready journal processing and accruals management with the Journal Entry Agent and Accounting Accruals Agent, and identify clearing opportunities through AI-based matching and aging analysis with the Receivables and Payables Clearing Agent. The Asset Accounting Anomaly Detection Agent and Financial Consistency Analysis Agent help improve accuracy by preventing invalid asset postings and resolving data errors, while the Analytical Business Insights Agent turns financial KPI analysis into executive summaries. Coordinating these workflows, the Financial Closing Orchestration Agent helps keep activities moving across teams and agents. This approach supports a faster, more reliable close, with an estimated 35% increase in productivity for staff performing reconciliations and adjustments.

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The general availability for Financial Closing Assistant is now underway in a phased approach.

Cash and Treasury Assistant

• Cash Positioning Agent
• Bank Relationship Agent
• Cash and Treasury Orchestration Agent

Treasury teams can manage liquidity more confidently and lower financing and banking costs with the Cash and Treasury Assistant. It monitors internal funding positions and needs, proposes cash transfers between bank accounts, and identifies ways to streamline bank wallet share and fees. Three agents released in Q3 support this work. The Cash Positioning Agent optimizes cash and performs cash-positioning tasks, such as checking balances, forecasting cash flows, and transferring funds. The Bank Relationship Agent gives treasurers a comprehensive view of the enterprise鈥檚 banking relationships, and the Cash and Treasury Orchestration Agent coordinates these activities with the assistant’s other specialized agents. Better interest yields and lower financing costs can free up funds for growth initiatives. Estimated benefits include a 50% increase in cash management and treasury staff productivity and a 10% reduction in bank commissions and fees. Productivity is also estimated to rise by 30% in the following areas: liquidity management and cash forecasting, FX risk and hedging, bank relationship management, and treasury reporting and compliance.

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The general availability for Cash and Treasury Assistant is now underway in a phased approach.

Financial Consolidation Assistant

• Financial Consolidation Data Submission Agent
• Financial Consolidation Orchestration Agent

Consolidation teams and local accountants can complete the financial close faster and with less manual effort using the Financial Consolidation Assistant. The assistant supports work across data preparation and consolidation. It guides users through issue resolution, simplifies master data maintenance, and speeds up simulations of mergers, FX changes, and other business scenarios. Two agents released in Q3 make the close cycle smoother. Local accountants can automate data submissions and resolve errors before data reaches group consolidation using the Financial Consolidation Data Submission Agent. The Financial Consolidation Orchestration Agent coordinates its agents. Teams spend less time collecting and correcting data and more time analyzing results, with an estimated 25% increase in productivity for staff performing reconciliations and adjustments.

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The general availability for Financial Consolidation Assistant is now underway in a phased approach.

Sales Operations Assistant

• Billing Block Resolution Agent
• Credit Block Resolution Agent
• Delivery Issue Resolution Agent
• Supply Issue Resolution Agent

Sales teams can keep orders moving and address fulfillment obstacles directly in their workflow with the Sales Operations Assistant. It automates sales order creation from unstructured data and supports order updates, shortening processing cycles and reducing errors. Four agents released in Q3 target common sources of delay: teams can address billing and credit blocks with the Billing Block Resolution Agent and Credit Block Resolution Agent, tackle delivery issues with the Delivery Issue Resolution Agent, and identify, analyze, and receive recommended solutions for supply problems with the Supply Issue Resolution Agent. By combining faster issue resolution with accurate, up-to-date sales data, the assistant helps improve customer satisfaction and support informed pricing decisions, with estimated benefits including a 15% reduction in revenue lost to fulfillment issues, a 10% reduction in financial losses from stockouts, and a 50% reduction in time spent resolving billing blocks and credit issues.

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The general availability for Sales Operations Assistant is now underway in a phased approach.

Recurring Receivables Assistant

• Collection Insights Agent
• Convergent Invoicing Execution Agent
• Subscription Lifecycle Agent

Finance teams can accelerate collections and manage high-volume recurring receivables more efficiently with the Recurring Receivables Assistant. Supporting recurring billing and subscription-based business models, it brings customer account context, risk insights, and recommended next steps into order-to-cash activities. Three agents released in Q3 help teams act on these insights: collectors get collection support from the Collection Insights Agent, while the Convergent Invoicing Execution Agent automates invoice corrections through geography-aware, regulation-compliant rebilling. The Subscription Lifecycle Agent complements these activities by automating subscription contract management from search through execution. Together, these capabilities help protect revenue, reduce downstream corrections, and free blocked cash, with estimated benefits including a 20% reduction in controllable days sales outstanding, a 20% increase in accounts receivable staff productivity, and a 10% reduction in controllable write-offs.

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The Recurring Receivables Assistant is available in the 麻豆原创 Early Adopter Care program.

Accounts Receivable Assistant

• Collection Account Preparation Agent
• Dispute Resolution Agent
• Dunning Insights Agent
• Collections Email Outreach Agent
• Dispute Creation Agent
• Receivable Account Analysis Agent
• Accounts Receivable Orchestration Agent

Accounts receivable teams can prepare more effective collection calls and release disputed cash sooner with the Accounts Receivable Assistant. Seven agents released in Q3 connect account analysis, customer outreach, and dispute handling: collectors can build a complete customer account picture and prioritize their next steps with the Receivable Account Analysis Agent, Collection Account Preparation Agent, and Dunning Insights Agent, while the Collections Email Outreach Agent automates correspondence for worklist items that do not require a call. The Dispute Creation Agent manages dispute cases using natural language processing and provides insights, while the Dispute Resolution Agent validates cases and suggests actionable solutions. The Accounts Receivable Orchestration Agent coordinates these activities to reduce manual effort and collection delays. Estimated benefits include a 35% increase in accounts receivable staff productivity, a 25% reduction in controllable days sales outstanding, a 15% reduction in uncollectable write-offs, and a five percent reduction in customer churn from disputes.

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The general availability for Accounts Receivable Assistant is now underway in a phased approach.

Tax Compliance Assistant

• Legal Change Agent
• Regulatory Document Mapping Explanation Agent
• Statutory Report Analysis Agent
• Statutory Report Extension Update Agent
• Tax and Compliance Orchestration Agent

Finance and IT teams can keep pace with regulatory changes and reduce manual compliance work with the Tax and Compliance Assistant. It supports continuous monitoring and automation across tax calculations, e-invoicing, statutory reporting, and payments, helping teams identify issues before they become costly disruptions. Five agents released in Q3 connect regulatory discovery with reporting maintenance: the Legal Change Agent helps teams discover relevant regulatory changes, while the Regulatory Document Mapping Explanation Agent clarifies regulated e-invoice field mappings and compliance rules through Joule. Teams can review statutory reports for anomalies and recommended fixes with the Statutory Report Analysis Agent, and merge report extensions when 麻豆原创 delivers new versions using the Statutory Report Extension Update Agent. The Tax and Compliance Orchestration Agent coordinates these activities, supporting traceable processes and faster error correction. Estimated benefits include a 75% reduction in compliance rework costs, a 30% reduction in tax compliance process costs, a 40% reduction in regulatory penalties and fines, and a 50% reduction in compliance monitoring effort.

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The general availability for Tax and Compliance Assistant is available in the 麻豆原创 Early Adopter Care program.

International Trade Assistant

• International Trade Product Profile Agent
• International Trade Classification Agent

International trade teams can streamline goods classification and manage changing trade requirements with the International Trade Assistant, bringing AI-powered support into enterprise import, export, compliance, and origin management processes. Two agents released in Q3 connect product understanding with classification: the International Trade Product Profile Agent collects and unifies product data to establish its semantic meaning, while the International Trade Classification Agent automatically classifies goods for shipping, helping teams save time and support compliance. Alongside capabilities such as sanction screening and EU Intrastat reporting, these agents help replace disconnected, reactive processes with a more governed and scalable approach to international trade.

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The general availability for International Trade Assistant is available in the 麻豆原创 Early Adopter Care program.

Accounts Payable Assistant

• Accounts Payable Orchestration Agent
• Payment Inquiry Handling Agent
• Receivables and Payables Clearing Agent

Accounts payable teams can reduce manual payment handling and reconcile vendor accounts more efficiently with the Accounts Payable Assistant. It combines payment automation, proactive validation, and guidance on exceptions with insights into cash flow and discount opportunities. Three agents released in Q3 support these workflows: teams can manage routine invoice-specific payment inquiries with the Payment Inquiry Handling Agent and generate balanced clearing proposals for open items in accounts payable and receivable with the Receivables and Payables Clearing Agent. The Accounts Payable Orchestration Agent coordinates the agents. By streamlining payment-related tasks and helping teams address discrepancies, the assistant offers estimated benefits of a 35% increase in accounts payable staff productivity and a 20% reduction in duplicate payments and exceptions.

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The general availability for Accounts Payable Assistant is now underway in a phased approach.

麻豆原创 S/4HANA Cloud Public Edition, AI-assisted KPI and report summary

Managers and executives can get a quicker view of business performance with KPI and report summaries in 麻豆原创 S/4HANA Cloud Public Edition. The feature turns Generic Drilldown reports into concise natural-language summaries that highlight key metrics, trends, anomalies, and threshold breaches directly within 麻豆原创 Fiori apps. This makes complex analytics easier to interpret and share, helping users make more informed decisions without manual report analysis.

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This capability is generally available.

麻豆原创 S/4HANA Cloud Public Edition, EHS environment management, AI-assisted compliance management

EHS compliance managers can set up regulatory obligations and permits more efficiently with environment management and compliance management in 麻豆原创 S/4HANA Cloud Public Edition. The feature scans PDF documents to capture header data, identify relevant requirements, and propose related tasks such as maintenance notifications or reporting activities, while keeping the source document and proposed actions visible side by side. This reduces data entry errors and setup time, strengthens auditability by linking requirements to their source, and can reduce compliance obligation management costs by up to 65% while lowering the risk of penalties and fines.

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This capability is generally available.

麻豆原创 S/4HANA Cloud Public Edition, AI-assisted aging work in progress analytics and management

Project financial controllers can track and manage aging work in process more effectively with Joule in 麻豆原创 S/4HANA Cloud Public Edition. The feature analyzes WIP for time-and-expense projects, identifies delayed billing, summarizes relevant insights in dynamic charts, and supports actions to help prevent revenue loss. This shortens the time needed to review WIP amounts, speeds billing decisions, and helps reduce potential cash flow risk.

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This capability is generally available.

麻豆原创 Cloud Identity Access Governance, AI-assisted access review

Access reviewers can make faster, more informed certification decisions with AI-assisted access review in 麻豆原创 Cloud Identity Access Governance. The feature provides context-aware recommendations based on historical review outcomes, peer-group analysis, and organizational access patterns, along with business-friendly explanations to help reviewers assess whether a user鈥檚 access remains appropriate. This reduces review effort and operational overhead while improving decision quality, strengthening access governance, and supporting compliance.

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This capability is generally available.

麻豆原创 S/4HANA Cloud Public Edition, AI-assisted document extraction for simplified business partner master data maintenance

Sales managers, purchasing managers, and business partner master data specialists can accelerate business partner onboarding with document extraction in 麻豆原创 S/4HANA Cloud Public Edition. Integrated into the Manage Business Partner app, 麻豆原创 Document AI extracts names, addresses, bank account details, and tax numbers from uploaded purchase orders, quotations, and invoices, and automatically populates the relevant fields. This reduces manual transcription and switching between files and screens, helping improve data accuracy, consistency, and operational efficiency.

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This capability is generally available.

麻豆原创 S/4HANA Cloud Public Edition, AI-assisted incoming bill of exchange posting

Finance teams can streamline incoming bill of exchange processing in 麻豆原创 S/4HANA Cloud Public Edition with automated data extraction and posting proposals. By uploading PDF or image files, they can capture bill details, identify missing or inconsistent data, and match open customer items to support posting and reconciliation. This reduces manual entry and errors, improves processing efficiency, and helps teams handle higher volumes across supported countries.

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This capability is generally available.

Autonomous Spend Management

Purchasing Assistant

• Purchase Order Lifecycle Management Agent

Purchasing teams can make faster, more consistent buying decisions and protect margins with the Purchasing Assistant. It identifies spend leakage, recommends the best-fit suppliers with clear, explainable reasoning, and automatically enriches and validates catalog data at upload. It also monitors frequently purchased materials for potential supply gaps and assigns new sources of supply. The Purchase Order Lifecycle Management Agent, released in Q3, extends this support beyond the point of purchase. It flags delivery risks for open orders and guides purchasers on the next steps. By automating analysis and reducing manual follow-up, the assistant improves catalog quality and keeps critical materials in stock, with estimated benefits including a one percent decrease in buying spend and a 30% increase in buying staff productivity.

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The general availability for Purchasing Assistant is now underway in a phased approach.

Supplier Management Assistant

• Supplier Management Identification and Optimization Agent

Supplier managers and procurement teams can build a more resilient supplier base and make better informed decisions with the Supplier Management Assistant. It supports the full supplier life cycle: it unifies supplier data across systems into a single, consistent view, assesses supplier performance to recommend targeted development plans, and continuously monitors financial, compliance, and ESG risk using real-time external data. The Supplier Management Identification and Optimization Agent, released in Q3, adds AI-powered supplier identification and optimization, helping teams find suitable suppliers and make sourcing decisions faster. With less manual effort spent gathering supplier information and assessing risk, organizations can respond to changes in their supply base sooner, with an estimated 20% increase in supplier management staff productivity.

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The general availability for Supplier Management Assistant is now underway in a phased approach.

Procurement Contract Assistant

• Procurement Contract Compliance Monitoring Agent
• Procurement Contract Analysis Agent
• Procurement Contract Renewal Optimization Agent

Procurement and contract management teams can protect contract value and reduce risk across the contract life cycle with the Procurement Contract Assistant. It produces legally compliant first drafts, continuously monitors terms, and supports decisions on renewal, renegotiation, and new sourcing. Three agents released in Q3 help bring existing and active agreements under control. Teams can speed up the ingestion of legacy contracts with the Procurement Contract Analysis Agent, which extracts metadata and obligations, while the Procurement Contract Compliance Monitoring Agent monitors those obligations and detects deviations in real time. As agreements near expiration, the Procurement Contract Renewal Optimization Agent evaluates them and recommends the next action. By surfacing risks to pricing, usage, SLAs, and obligations earlier, the assistant improves compliance and renewal outcomes, with estimated benefits including a 45% increase in contract management staff productivity and a 50% reduction in gaps in terms-and-conditions monitoring.

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The general availability for Procurement Contract Assistant is now underway in a phased approach.

Category Management Assistant

• Category Strategy Development Agent
• Market Insights Agent

Category managers can build, refine, and continuously optimize category strategies with the Category Management Assistant, providing procurement teams with a basis for more proactive decision-making. The assistant combines spend data, supplier context, and external market intelligence into a single view of each category, surfacing risks and opportunities such as market shifts, compliance gaps, and value leakage early. Two agents released in Q3 connect market research directly to strategy. The Market Insights Agent automates category research and delivers verified procurement intelligence, and the Category Strategy Development Agent turns market intelligence into data-driven strategy recommendations. Category managers spend less time gathering information and can adapt their strategies as conditions change, with estimated benefits including a 35% increase in category management staff productivity and a one percent reduction in maverick spend.

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The general availability for Category Management Assistant is now underway in a phased approach.

Invoicing Assistant

• Invoicing Orchestration Agent

Accounts payable teams can move toward touchless invoice processing with the Invoicing Assistant, which automates AP from invoice receipt to payment scheduling with minimal human input. It extracts invoice data, accelerates posting, and draws on integrated procurement and finance data to reduce errors, provide real-time insights, and detect potential fraud. The Invoicing Orchestration Agent, released in Q3, fully automates AP by extracting invoice data and orchestrating end-to-end processing with minimal human input. Less time spent on manual data entry and exception handling results in a more secure, compliant, and efficient process, and more room for higher-value work.

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The general availability for Invoicing Assistant is now underway in a phased approach.

Receiving Assistant

• Return Goods to Supplier Agent

Procurement and receiving teams can streamline goods receipts, service entry sheets, returns, and quality tracking with the Receiving Assistant, reducing manual steps while reinforcing purchase order and contract compliance. For supplier returns, the Return Goods to Supplier Agent helps identify slow-moving or obsolete stock and uses material details and return quantities to trace the original supplier and purchase order. It then prepares a draft return purchase order and notifies the responsible purchaser, who reviews the proposal and agrees on the return terms with the supplier. This combines automated preparation with human oversight to reduce administrative effort, help release working capital tied up in excess inventory, and lower the financial risk of unresolved dead stock.

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The general availability for Receiving Assistant is now underway in a phased approach.

Requisition Assistant

• Purchase Requisition Creation Agent
• Purchase Requisition Optimization Agent

Employees can find the items and services they need and prepare policy-compliant purchase requests with the Requisition Assistant. The Purchase Requisition Optimization Agent searches and compares options across multiple catalogs in real time, ranking alternatives against priorities such as price, quality, supplier preference, and delivery time. To simplify request preparation, the Purchase Requisition Creation Agent turns free-text requests or documents into ready-to-submit purchase carts, guides users to the appropriate buying channels, and autofills forms while checking policies and validating key details. These capabilities help employees balance purchasing needs with company preferences, reduce errors before submission, and shorten requisition-to-order cycles, with an estimated 15% increase in requisition staff productivity.

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The general availability for Requisition Assistant is now underway in a phased approach.

Operational Procurement Assistant

• Invoice Reminder Agent
• Material Spend Advisory Agent

Procurement teams can reduce manual follow-up and strengthen contract compliance across the procure-to-pay cycle with the Operational Procurement Assistant. It monitors and drives the processing of purchase requisitions, purchase orders, supplier contracts, scheduling agreements, service entry sheets, and supplier invoices. Teams can identify off-contract spending, quantify potential savings, and spot quick wins with the Material Spend Advisory Agent, while accountants receive invoice insights through the Invoice Reminder Agent. By reducing manual steps, keeping contracts and sourcing data up to date, and simplifying supplier quote management, the assistant helps accelerate procurement execution, reduce errors and delays, and improve contract utilization.

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The general availability for Operational Procurement Assistant is now underway in a phased approach.

麻豆原创 Ariba Contracts, AI-assisted contract creation from documents

Suppliers can create contracts in 麻豆原创 Ariba Contracts from existing contract PDFs. The feature extracts relevant contract details, recommends required fields, and provides a preview where users can review, edit, or override values before creating the contract. This reduces repetitive data entry, supports more consistent contract data, and helps accelerate contract onboarding and digitization.

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This capability is generally available.

麻豆原创 Ariba Contracts, AI-assisted contract creation from prompts

Contract managers can start new contracts in 麻豆原创 Ariba Contracts using natural-language prompts directly within the contract creation experience. The feature translates a small number of inputs into contract header fields in seconds, helping users focus on their intent rather than navigating through separate steps. Users review and confirm the proposed details before creating the contract, reducing effort while maintaining human control as contract volumes grow.

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This capability is generally available.

麻豆原创 Ariba Contracts, AI-assisted contract field recommendations

Contract managers can complete contracts faster in 麻豆原创 Ariba Contracts with context-aware field recommendations. The feature suggests relevant values from reliable data sources for fields such as supplier, company code, and payment terms, helping users navigate organizational rules and dependencies with less manual effort. Explainable recommendations support accuracy and compliance while allowing contract managers to retain control and flexibility over final values.

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This capability is generally available.

Concur Travel, AI-assisted trip changes

Business travelers and travel coordinators can manage itinerary changes through a natural-language conversation with Joule in Concur Travel. They can find a trip by describing it, review the estimated cost of a modification before confirming it, and update flights, hotels, or rental cars without switching to separate booking tools. This provides real-time support that reduces manual work and helps users make travel changes faster.

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This capability is generally available.

Concur Expense, AI-assisted approval manager

Approval managers can use AI-powered insights in Concur Expense to focus their review on the transactions that require attention. The feature identifies unusual patterns, inconsistencies, and missing context, while routine, lower-risk expenses recede from view to reduce review noise. Explainable AI reasoning clarifies why an item was flagged, and direct access to receipts, expense history, and supporting details helps managers quickly validate decisions. Integrated into existing approval workflows, the feature helps speed up reviews, improve consistency, and maintain accountability without requiring approvers to be expense-policy experts.

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This capability is available in 麻豆原创 Early Adopter Care.

Concur Expense, AI-assisted corporate card management

Card administrators and business travelers can simplify virtual card management with AI-driven automation in Concur Expense. Administrators can translate policies written in natural language into spending limits, merchant category controls, and approval workflows, while travelers can request cards and funds conversationally through familiar messaging channels. This reduces administrative effort, accelerates access to funds, and supports compliance through upfront spending guardrails. The feature is currently available only to eligible customers enrolled in the corresponding 麻豆原创 Early Adopter Care program.

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This capability is available in 麻豆原创 Early Adopter Care.

Concur Travel, AI-assisted travel filters

Business travelers can find suitable flights faster with AI-assisted travel filters in Concur Travel. By describing preferences such as a preferred airline or departure time window in plain language, they can narrow search results without scanning numerous options or adjusting filters individually. This helps travelers identify relevant itineraries more efficiently, simplify decision-making, and book with greater confidence.

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This capability is generally available.

Concur Travel, AI-assisted travel search

Corporate travelers can find relevant rail stations more easily with AI-assisted travel search in Concur Travel, even when they do not know the exact station name or local spelling. They can search in supported languages using station names, cities, countries, or points of interest, with support for typos, omitted accents, and different word orders. This helps travelers identify suitable stations with less effort and plan rail journeys with greater confidence.

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This capability is generally available.

Autonomous CX

Case Management Assistant

• Case Action Recommendation Agent
• Case Preparation Agent
• Case Processing Agent
• Case Management Orchestration Agent

Service representatives can move from case intake to resolution with clearer context and guided actions using the Case Management Assistant. Four agents released in Q3 support this journey: the Case Preparation Agent analyzes incoming requests and extracts key customer context, giving representatives an informed starting point, while the Case Action Recommendation Agent recommends next best actions and helps prioritize tasks based on the live case. The Case Processing Agent assists with processing steps across relevant scenarios and domains, while the Case Management Orchestration Agent coordinates the specialized agents throughout the workflow. By reducing back-and-forth and supporting case summaries and customer communications, the assistant helps teams deliver more efficient, consistent service, with estimated benefits including a 35% reduction in diagnosis effort, a 50% reduction in misrouting, and a 20% reduction in resolution time.

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The general availability for Case Management Assistant is now underway in a phased approach.

Deal Qualification Assistant

• Lead Conversion Agent
• Lead Enrichment Agent
• Lead Qualification Agent
• Lead Routing Agent
• Deal Qualification Orchestration Agent

Sales teams can prioritize promising prospects and accelerate opportunity creation with the Deal Qualification Assistant. It deduplicates lead data, assesses fit and intent, and automates routing and engagement. Four agents released in Q3 connect these activities: the Lead Enrichment Agent enhances incoming lead records with relevant external data, ensuring sales teams have the context needed to engage effectively, while the Lead Qualification Agent categorizes prospects as qualified, nurtured, or disqualified based on ideal customer criteria. After an account executive confirms qualification, the Lead Conversion Agent creates the required account, contact, and opportunity records, preserving lead details and engagement history. The Deal Qualification Orchestration Agent coordinates the specialized agents across the process. This reduces research and data entry while improving pipeline quality, with estimated benefits including a 35% reduction in manual deal-qualification effort and a 10% increase in the lead-to-meeting ratio.

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The general availability for Deal Qualification Assistant is now underway in a phased approach.

麻豆原创 Enterprise Service Management, AI-assisted document extraction

Service and support staff can extract relevant information from image and PDF attachments in 麻豆原创 Enterprise Service Management. The feature converts unstructured document content into structured data鈥攕uch as invoice or contract-account details鈥攁nd supports retrieval of related entities from 麻豆原创 back-end systems, including 麻豆原创 S/4HANA Cloud. This accelerates document handling, improves data accuracy, and connects incoming documents more smoothly to existing workflows and business processes.

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This capability is generally available.

麻豆原创 Omnichannel Promotion Pricing, AI-assisted promotional text translation

Promotion planners can use 麻豆原创 Omnichannel Promotion Pricing to translate promotional text into more than 150 languages. AI-powered translation reduces the manual work required to maintain multilingual content and helps keep messaging consistent across global promotion campaigns.

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This capability is generally available.

麻豆原创 Engagement Cloud, AI-assisted content composer

Marketers can accelerate campaign creation with the AI-powered content composer in 麻豆原创 Engagement Cloud, generating personalized copy and brand-consistent images directly within the campaign editor. Drawing on product catalog data, audience attributes, and reference campaigns, they can create headlines, body copy, calls to action, and hero images while retaining control to preview, edit, or regenerate each element. This integrated workflow helps teams launch campaigns faster, scale personalization, and reduce tool switching.

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This capability is generally available.

麻豆原创 Business AI Platform

Mistral on 麻豆原创 Business AI Platform

Organizations can use Mistral’s enterprise AI platform, including Mistral Vibe Work and AI Studio, hosted on 麻豆原创 Business AI Platform, to enhance productivity. Employees can interact with multilingual large language models to chat, think, search, write, upload files, and receive answers to questions, helping them automate meaningful daily work from a single environment. The offering also provides a no-code environment for teams to design, customize, deploy, and operate AI agents and workflows end-to-end. Mistral models are deployed locally on 麻豆原创 Cloud Infrastructure to support data processing within a trusted region, helping organizations address regulatory requirements, regional compliance mandates, and geopolitical considerations. A fully sovereign version on 麻豆原创 Sovereign Cloud, supporting legal, operational, technical, and data sovereignty, is planned for early 2027.

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This capability is generally available.

麻豆原创 Analytics Cloud, AI-assisted prompt insights

Story designers can embed large language model prompts as widgets in 麻豆原创 Analytics Cloud stories, enabling story consumers to generate AI responses directly within their analytics experience. The feature can provide structured analysis of tables or answer broader business questions, helping users create data-driven narratives and decision support without moving internal data to external AI tools. This reduces manual analysis effort and can cut the time required to analyze 麻豆原创 Analytics Cloud data by 60%.

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This capability is generally available.

麻豆原创 Analytics Cloud, AI-assisted story code generation

Business analysts can build customized dashboards more efficiently with AI-assisted story code generation in 麻豆原创 Analytics Cloud. The feature automatically generates JavaScript and explains its functionality and coding choices, helping analysts understand, modify, and extend scripts to create low-code analytics applications. This reduces manual coding effort, supports faster delivery of analytics solutions, and gives analysts greater flexibility to tailor dashboards to business needs.

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This capability is generally available.

麻豆原创 Datasphere, AI-assisted SQL generation

Data modelers can create and refine SQL views more efficiently with AI-assisted SQL generation in 麻豆原创 Datasphere. Using natural language prompts in the SQL View Builder, they can generate SQL code for new or existing views. This helps reduce manual coding effort and increase modeling productivity.

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This capability is generally available

Generative AI hub enhancements

麻豆原创-RPT-1.6
麻豆原创-RPT-1.6, now available on generative AI hub, is our latest model in the 麻豆原创-RPT family. It delivers the strongest gains in prediction quality to date, particularly for high-cardinality classification, and is validated across 197 real-world enterprise tasks.

• Explainability: Available in all 麻豆原创-RPT-1.6 variants, this includes column-level feature importances and the ability to surface specific historical rows most influential to each prediction, giving business users and decision-makers a clearer basis for trusting and acting on AI-driven outputs.
• Deep Context Mode: Only available in 麻豆原创-RPT-1.6-large, this allows the model to draw on significantly larger reference datasets to improve prediction quality. It is intended for use cases with large historical data, such as invoice records spanning multiple fiscal years or product catalogs in the tens of thousands. This mode trades higher latency and cost for higher accuracy, and can be enabled via a single parameter in the prediction configuration.

Tabular Orchestration
Tabular Orchestration, now available on generative AI hub, is a new managed workflow for 麻豆原创-RPT models. It handles context management and data access, thereby removing the need to build and maintain custom data pipelines. Teams register their data source and scenario configuration once at design time. Every inference is a single API call, with the workflow automatically handling data ingestion and context selection before routing the prediction request to the specified 麻豆原创-RPT model. This setup is designed to easily carry forward as the workflow expands to support additional tabular foundation models beyond 麻豆原创-RPT in future releases.

Prior Labs’ TabPFN-3.5-Plus
Business analysts and AI teams can turn structured business data into actionable predictions faster with TabPFN-3.5 Plus, now available in 麻豆原创 AI Core. Developed by Prior Labs, an 麻豆原创 company, the tabular foundation model helps organizations predict outcomes such as payment delays, supplier risks, customer churn, and upsell opportunities鈥攚ithout task-specific model training or tuning. Unlike large language models, which excel at language and knowledge tasks, TabPFN-3.5 Plus is purpose-built for the rows and columns that underpin critical business decisions.

The model works with data as it exists in business systems, handling missing values, mixed data types, and inconsistent fields without preprocessing. Through in-context learning, it uses labeled examples to make predictions from raw tabular data, including columns containing thousands of distinct values, such as product codes or customer identifiers. This reduces the manual preparation and trial-and-error configuration associated with traditional machine learning, helping teams move from business data to predictions in minutes.

For customers, this means a faster path to predictive insights with less model-development effort. Finance teams can anticipate payment delays, procurement teams can assess supplier risks, and customer-facing teams can identify churn risks and upsell opportunities. By making prediction more accessible, TabPFN-3.5 Plus helps organizations use their structured data to inform decisions and act earlier on emerging risks and opportunities.

Learn more here and . .

Enterprise Architecture Assistant

• Enterprise Architecture Management Agent

Enterprise architects can find answers and maintain more complete, up-to-date architecture inventories without leaving 麻豆原创 LeanIX using the Enterprise Architecture Assistant. Released in Q3, its Enterprise Architecture Management Agent enables architects to query and analyze inventory data across multiple dimensions, drawing on internal documentation from repositories such as 麻豆原创 LeanIX, Confluence, and SharePoint. Architects can identify missing fields and conduct gap analysis within their workflow, reducing the need to manually search documents or switch between applications. By bringing contextual research and analysis into 麻豆原创 LeanIX, the assistant helps shorten information searches, simplify navigation and data management tasks, and strengthen inventory quality and governance.

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The general availability for Enterprise Architecture Assistant is now underway in a phased approach.

Data Management Assistant

• Transition Data Quality Scope Agent
• Transition Data Quality Evaluation Agent
• Transition Data Quality Prioritization Agent
• Transition Data Quality Validation Agent
• Transition Data Quality Automated Resolution Agent
• Data Management Orchestration Agent

Data management teams can identify, prioritize, and correct data quality issues across the transformation life cycle with the Data Management Assistant. Its Q3 lineup connects six agents within a governed workflow: the Transition Data Quality Scope Agent selects relevant KPIs, while the Transition Data Quality Evaluation Agent analyzes execution results to identify trends and severity. Teams can focus on the most important corrections with the Transition Data Quality Prioritization Agent, then identify source systems and verify proposed fixes through the Transition Data Quality Validation Agent. The Transition Data Quality Automated Resolution Agent executes corrections only after human approval, with the Data Management Orchestration Agent coordinating the specialized agents throughout the process. By combining ongoing monitoring, actionable recommendations, and sandbox validation before production deployment, the assistant helps teams reduce correction risks, detect emerging issues, and maintain data governance at scale.

Get started .

The general availability for Data Management Assistant is now underway in a phased approach.

Process Transformation Assistant

• Process Consulting Agent

Business users and process analysts can uncover opportunities for improvement and turn insights into prioritized actions with the Process Transformation Assistant in 麻豆原创 Signavio. It combines conversational process mining with data preparation, tailored recommendations, and structured value cases to reduce configuration effort and support faster decisions. In Q3, the Process Consulting Agent lets users explore processes through natural-language questions, using multi-agent reasoning to retrieve relevant data, perform analyses, and translate findings into contextual recommendations and next-best actions. This helps users without specialist analytical skills contribute to process improvement while freeing analysts from time-consuming searches. Estimated benefits of the agent include a 90% reduction in time spent on complex data searches per artifact and a five percent reduction in average time spent analyzing, designing, modeling, and monitoring a process.

Get started .

The general availability for Process Transformation Assistant is now underway in a phased approach.

ALM Dashboard Generation Agent

IT and operations teams can use the ALM Dashboard Generation Agent to create graphical dashboard cards from system and service data in 麻豆原创 Cloud ALM through natural-language prompts. The agent helps users build personalized, role-specific monitoring dashboards without extensive data expertise, making it easier to tailor views to operational needs and deliver relevant insights to each user. This can reduce dashboard creation and maintenance effort by 75% and increase business productivity by 25% through faster access to customized information.

Get started .

This capability is generally available.

ALM Alert Resolution Agent

Alert processors can use the ALM Alert Resolution Agent in 麻豆原创 Cloud ALM to analyze alert details, including error messages, thresholds, related issues, and system context, and gain a comprehensive view of the current situation. The agent automates initial triage, searches help documentation, knowledge base articles, and 麻豆原创 Notes, and provides recommended troubleshooting and resolution steps directly on the Alert Details page. This helps reduce mean time to resolution, lower manual triage and troubleshooting effort, improve system uptime, and standardize incident resolution with consistent, AI-guided workflows.

Get started .

This capability is generally available.

麻豆原创 Regulatory Insights

Compliance officers can use 麻豆原创 Regulatory Insights to manage complex and evolving compliance requirements. The solution extracts and structures control requirements from lengthy regulatory documents, compares regulatory versions to identify new, changed, or withdrawn requirements, and analyzes the extent to which existing internal controls provide coverage. AI-driven recommendations help identify potential controls for closing gaps, while validation and contextual analysis support accurate mapping of related regulatory and control language. APIs enable integration with existing compliance and risk management systems, helping organizations reduce manual effort, improve transparency, maintain consistent data, and strengthen compliance processes at scale. By helping teams identify regulatory changes earlier and understand complex documents faster, the solution can help reduce penalties or rework costs from missed changes by 25% and reduce the average time spent comprehending regulatory documents by 70%.

Get started .

This capability is available as beta release.

麻豆原创 Cloud ALM, AI-assisted operations score optimization

IT and operations leads responsible for 麻豆原创 S/4HANA landscapes in RISE with 麻豆原创 can use the AI assistant in 麻豆原创 Cloud ALM Operations View to understand Operations Index scores and their day-to-day impact. The assistant translates technical metrics, KPIs, and configuration data into clear, context-aware explanations, identifies the primary factors affecting current scores, and highlights the systems, configuration gaps, or runtime issues that need attention first. This helps operations owners prioritize actions, allocate effort effectively, and make faster decisions aligned with clean core principles without manually interpreting every dashboard chart or KPI.

Get started .

This capability is generally available.

Industry AI

Spare Parts Request Processing Agent

Spare Parts teams can use the Spare Parts Request Processing Agent to process requests from multiple input channels and initiate the creation of sales quotations in the target system. The agent identifies the appropriate parts and involves experts when request details are missing or ambiguous, helping ensure accurate responses without requiring specialists to manually manage every request. This reduces the time and effort required to respond to customers, shortens the time to create quotes, increases spare-parts sales, and improves customer satisfaction.

Get started .

This capability is available in 麻豆原创 Early Adopter Care.

Jonathan von Rueden is chief AI officer of 麻豆原创 SE.

*Disclaimer: This article provides estimated benefits. All calculations are estimates based on 麻豆原创 customer case studies, 麻豆原创 benchmarks, and other research. Actual benefits may vary and may be affected by additional factors not considered by this article. The information is provided 鈥渁s is鈥� without warranty of any kind, expressor implied, and in no event shall 麻豆原创 be liable for any damages whatsoever in relation with the use of this article. See Legal Notice on for use terms, disclaimers, disclosures, or restrictions related to this material.

Finance leaders today are expected to do far more than report results. They鈥檙e expected to shape business outcomes, guide decisions, and respond quickly to change. Yet many finance processes still operate in isolation rather than in concert. Invoice approval and payment execution happen in separate places.

Planning, consolidation, and reporting often rely on separate systems and workflows. And governance often misses critical information by operating in a silo. The result is delays between identifying an issue, making a decision, and taking action.

This year at 麻豆原创 Connect, 麻豆原创 announced new capabilities designed to help close those gaps. These include , a new payment service embedded in 麻豆原创 Cloud ERP; 麻豆原创 Enterprise Financial Consolidation, a new addition to 麻豆原创鈥檚 enterprise performance management portfolio; and an expanded set of Joule Assistants that bring AI-powered support to finance, governance, and compliance processes.

While each innovation addresses a different challenge, they share a common objective. Finance teams should spend less time moving information between systems and more time acting on insights.

Embedding payments into finance operations

One of the most persistent sources of friction in finance is the payment process itself.

An invoice may be approved in the ERP system, but completing the payment often still involves banking portals, payment files, middleware, and reconciliation activities. Each additional handoff introduces complexity and can slow execution.

麻豆原创 Pay is designed to simplify that process by embedding payment execution directly into . When an invoice is approved, payment and reconciliation can occur within the same workflow and the same business context.

The launch also marks 麻豆原创鈥檚 entry into payment services through , a wholly owned 麻豆原创 subsidiary established earlier this year. As a regulated payment-service provider, Tereina enables 麻豆原创 to deliver services natively within finance workflows rather than relying solely on third-party providers. This helps keep payment execution, reconciliation, controls, and auditability connected to the underlying business transaction.

The service supports EFT, wire transfers, checks, and stablecoin-based settlement for cross-border transactions. More broadly, 麻豆原创 offers customers a wide range of payment options, spanning bank API integrations, connectivity to more than 10,000 financial institutions through SWIFT, digital-currency payments, and now natively embedded payment services.

For finance organizations, the opportunity is not simply faster payment execution. It is reducing the effort required to connect systems, manage exceptions, and reconcile information after the fact while keeping payment processing, reconciliation, controls, and auditability within a single workflow.

麻豆原创 Pay is now generally available in the United States and the United Kingdom.

Connecting performance management across the enterprise

The same challenge appears across enterprise performance management.

Planning, consolidation, close processes, and external reporting all rely on the same financial reality. Yet they are often managed through separate tools, data models, and processes. Maintaining a consistent view of performance can become increasingly difficult as organizations grow and business conditions change.

At 麻豆原创 Connect, we announced to help address that challenge.

Built on , the solution brings together statutory and management consolidation with close and disclosure capabilities on a common governed data foundation. By connecting these activities more closely, finance teams can spend less time reconciling information and more time understanding performance and responding to change.

The solution also includes new Joule Assistants for consolidation and disclosure processes. These assistants help identify anomalies, resolve exceptions, and support disclosure preparation while maintaining auditability and human oversight.

For organizations operating mixed environments–some 麻豆原创, some non-麻豆原创 environments–麻豆原创 Enterprise Financial Consolidation provides flexibility by supporting data from multiple sources. It also offers a path forward for customers looking to modernize existing consolidation environments and adopt a more AI-enabled approach to performance management.

麻豆原创 Early Adopter Care is planned for the first quarter of 2027.

Expanding AI across finance and governance

AI鈥檚 potential in finance extends beyond answering questions or generating summaries. The larger opportunity is helping teams complete work that has traditionally required significant manual effort, specialist knowledge, and cross-functional coordination.

At 麻豆原创 Connect, 麻豆原创 expanded its portfolio of Joule Assistants to address these opportunities.

The new assistants support areas including accounting, revenue recognition, pricing, disclosure management, project operations, governance, and trade compliance. Embedded directly into existing workflows, they are designed to help teams complete tasks more efficiently while preserving review processes and accountability.

Some focus on helping finance professionals understand complex calculations and reporting requirements. Others support pricing decisions, disclosure preparation, project execution, and continuous monitoring of risks and controls.

Just as important is governance.

As organizations deploy more AI agents across business functions, they need assurance that those agents operate within the same boundaries that govern human users. New governance, security, and compliance assistants are designed to extend existing controls, access management, and monitoring capabilities to AI-driven activities, helping organizations apply consistent oversight across both human and digital actors.

General availability for the Governance Assistant and International Trade Assistant is planned for Q4 2026.

From financial insight to immediate action

Finance has always played a central role in helping organizations understand performance. Increasingly, it is also expected to help organizations respond in real time.

That makes speed, visibility, and execution just as important as reporting accuracy.

The innovations 麻豆原创 announced at 麻豆原创 Connect reflect that shift. Whether simplifying payments, connecting performance management processes, or embedding AI directly into everyday finance work, each reduces the operational distance between identifying an issue and acting on it.

For finance teams, the ultimate goal is not simply faster processes or faster reports. It is making better decisions with greater confidence and executing those decisions with less friction.

Learn more about how 麻豆原创 is helping organizations modernize finance operations across ERP, planning, treasury, payments, and accounting .

Lawrence Martin is general manager and chief product officer for 麻豆原创 Finance & Spend.
David Imbert is chief marketing officer for 麻豆原创 Financial Management.

has been developing innovative products for the energy market for over 100 years. Sustained high demand and long-term growth prospects create a dynamic environment for innovation.

The company also innovates with AI. They use it within their products to create customer value and to automate manual processes for employees. And they are adding more automation to help them meet growing demand amid skilled labor shortages. Reinhausen鈥檚 expertise in AI innovation is among the reasons the company joined 麻豆原创鈥檚 early adopter program for Joule Work.

鈥淧artnering within the Early Adopter Program for Joule Work Desktop has delivered more momentum in just a few months than we saw in all the years before,鈥� said Peter Wied, Director of Complexity Management at Reinhausen. 鈥淲e see huge potential in making access to our 麻豆原创 S/4HANA data significantly easier and faster through natural language. This has the potential to permanently transform how our teams interact with business data.鈥�

AI that answers complex business questions while running agent-driven workflows at scale

Soon, all 麻豆原创 customers will enjoy the benefits of Joule Work when it rolls out later this month. We built it because the promise of AI goes far beyond text generation and fact-finding. It can help people make better decisions, informed by their data, and get answers to complex questions. 麻豆原创 Business AI Platform ensures those answers are all grounded in the context of how a specific business runs.

These are advantages companies can only get from 麻豆原创 because 麻豆原创 Business AI Platform encodes decades of process and industry knowledge right into our applications, knowledge graph, and Joule Work. The platform also combines best-in-class third-party models with 麻豆原创鈥檚 own foundation models for ABAP code generation and predictions on structured data, alongside 麻豆原创鈥檚 proprietary domain models, which are pre-trained on 麻豆原创’s code, data models, and business processes.

This means every AI interaction can draw on the model best suited for the task鈥攚hether that’s generating clean code, predicting a business outcome, or answering a process question鈥攚ith the accuracy and cost-efficiency that business-critical work demands. And through 麻豆原创 Business Data Cloud, Joule Work accesses all the data it needs from a single unified source that breaks down silos and unifies data across 麻豆原创 and non-麻豆原创 sources.

Now, is generally available in 麻豆原创 Business Data Cloud. It helps organizations eliminate fragmented records with a single trusted view of customers, suppliers, products, and employees across 麻豆原创 and non-麻豆原创 systems.

But we know sharper decisions and reliable business answers are only part of the equation. Organizations need AI to take action and coordinate work across all their business processes. Earlier this year, Deloitte more than 500 leaders and found 74% said they would redesign or rebuild almost half of their business processes around AI agents.

Through the 麻豆原创 Autonomous Suite, 麻豆原创 provides a library of reliable, ready-to-use Joule Agents across every business function, so companies can hit the ground running. And Joule Work brings the most powerful business AI orchestration engine in the industry to run those agentic workflows at scale.

Build and connect anything

Joule Work and the 麻豆原创 Business AI Platform provide an out-of-the-box competitive advantage for the AI era, but every company has its own unique advantages that should be strategically extended. This is why Joule Work鈥檚 Develop capability provides access to Joule Studio, soon to be generally available.

In Joule Studio, customers can customize and build Joule Agents with tools that embed process context and semantically rich data. They can also connect third-party systems with open standards because Joule Studio leverages over 11,800 pre-built business accelerators. Joule Studio is more than five times faster than do-it-yourself options, according to benchmarking done by .

With Joule Studio, anyone can describe what they want to build in natural language, while developers can use pro-code tools all in the same environment. New agents are deployed directly into Joule Work and inherit 麻豆原创 security and governance.

Warehouse automation company KNAPP used Joule Studio to build an that helps workers identify and solve problems without waiting for an expert. Issue resolution times have dropped by about 90%, while documentation and training times fell by about 80%.

In our industry, AI is not the future anymore; it is already happening. And that is exactly what our AI delivery pilot demonstrates every day. Our partnership with 麻豆原创 makes complexity simple. When a problem appears on the warehouse floor, 麻豆原创 Business AI Platform helps us solve it in seconds.

Florian Aufegger, Senior 麻豆原创 EWM Solution Consultant, KNAPP AG

As organizations build and deploy more agents, governance also has to evolve from compliance checkpoints to an integral part of the entire agent life cycle. Trust remains the biggest barrier to AI adoption for 71% of technology buyers, according to . This is why , now generally available, helps organizations govern every agent, LLM, and MCP server across 麻豆原创 and non-麻豆原创 environments. New capabilities, including 麻豆原创 Signavio Agent Mining, measure the outcomes every agent delivers and identify opportunities to further optimize those outcomes.

Start scaling AI, and your business outcomes, today

BCG’s latest found that the companies farthest ahead scaling AI deliver 2.4 times the revenue growth and 2.8 times the EBITDA growth of those falling behind.

Our customers, Reinhausen and KNAPP, show what that looks like up close: an hour of manual work reduced to seconds, and problems on the warehouse floor solved without waiting for an expert. Our goal is to make results like these repeatable for every 麻豆原创 customer.

If you want to see more, the new are now live, and starts October 27, in person and online. You can also of Joule Work and 麻豆原创 Business AI Platform.

Brenda Bown is chief marketing officer for 麻豆原创 Business AI Platform and Joule.

I鈥檝e spent most of my career building supply chain technology to drive business outcomes at scale. Earlier in my career, nobody was talking about AI. But I was helping build what we鈥檇 now call an autonomous supply chain.

At scale, manual decision-making simply cannot keep pace with growing consumer expectations. That鈥檚 why the next phase of supply chain AI needs to move beyond analysis to help organizations turn insights into action across the processes and applications that move goods. 

Decision velocity: where supply chain speed is won or lost 

Even the most intelligent supply chains can struggle to turn a meaningful signal into a well-governed response. I think of that as decision velocity: how quickly an organization can recognize change and coordinate the right response based on relevant business context.聽

In supply chain, decisions are inherently interconnected. Planning affects manufacturing, which depends on product and asset readiness, suppliers, logistics partners, and more. I hear this from our customers today: each decision could be rational; the sum of them was not.聽

AI can automate individual tasks, but isolated intelligence only creates isolated value. 

Agents need to understand how a decision in one domain affects the next. That鈥檚 where supply chain applications become critical, providing the business context, connected processes, and controls that agents need to act. 

New Joule Agents extend AI across the supply chain 

This year at 麻豆原创 Connect, we’re expanding the capabilities of six Joule Assistants introduced earlier at 麻豆原创 Sapphire and adding specialized Joule Agents that can take on critical supply chain tasks. These capabilities will help organizations respond faster and automate more routine work while keeping people at the center of informed decision-making: 

• The Product Design Assistant will be able to interpret product designs, recipes, and specifications and orchestrate compliant product changes, helping accelerate time to market.聽
• The Supply Chain Planning Assistant will help planners sense, simulate, and resolve exceptions in a single workspace, helping teams understand downstream impacts and address disruptions before they ripple across the enterprise.聽
• The Manufacturing Assistant will help teams respond to plant-floor disruptions as they happen, while new capabilities in the Logistics Assistant span warehousing, outbound optimization, fulfillment, and transportation dispatching, helping turn logistics insight into action.聽聽
• New agentic capabilities for the Asset Operations Assistant will help translate equipment and maintenance signals into action by supporting the initiation, screening, and simulation of maintenance requests. And the Business Network Assistant will improve collaboration with suppliers and logistics partners in areas such as sourcing, contracting, and exception handling. 

What connects these scenarios is the ability for agents to operate within the business context already governing the supply chain, so an insight in one area can inform the next and, when authorized, trigger coordinated action.聽General availability for these new capabilities is planned for Q4 2026.聽

Customer results show autonomy taking hold 

Customers are already putting this shift into practice.  

Takeda Pharmaceuticals will use the Supply Chain Planning Assistant to help pinpoint likely causes behind planning issues and propose corrective steps, supporting adaptive planning processes over time.  

Rebecca Kaufmann, senior vice president and head of Enterprise Platforms at Takeda Pharmaceuticals, said, 鈥淲e are combining the 麻豆原创 industry and technology knowledge with our organizational real-life experience. The Supply Chain Planning Assistant will provide us with AI-detected root causes and AI-suggested remediation and also automated performance tracking resulting in a self-healing capability.鈥澛犅�

Doehler, a global producer of natural ingredients for the food, beverage, life sciences, and nutrition industries, is applying AI to logistics issue resolution.  

Stephan Schissler, CIO at Doehler GmbH, says, “Our people’s greatest value lies in deciding what to do next鈥攁nd now they can focus entirely on that. The Logistics Issue Resolution Agent detects the root cause, recommends the resolution, and turns a multi-hour firefight into a one-click decision. Our logistics team has recovered roughly a third of the time once lost to troubleshooting, and our processes are becoming self-resolving rather than exception-driven.”聽

This is how autonomy delivers practical value: moving from manually managing exceptions toward more intelligent supply chain processes. 

Building autonomy on a foundation of trust 

As AI takes on a greater role in supply chain decisions, trust must be built into how it operates. Leaders need to understand what AI decided and why, define what it is authorized to complete, intervene when necessary, and know who is accountable. 

That is the direction behind everything we are introducing at 麻豆原创 Connect in 2026. By grounding Joule Assistants and their agents in the processes and data of the 麻豆原创 Supply Chain Management portfolio, we can help organizations move from insight to coordinated action while keeping people at the center of the decisions that matter most.聽

For supply chain leaders, that is where autonomy becomes tangible: less time spent on routine work and resolving exceptions, faster responses when conditions change, and more time for the strategic decisions that strengthen resilience, efficiency and customer value. 

Ultimately, it comes down to decision velocity you can trust. 

Devesh Mishra is general manager and chief product officer for 麻豆原创 Supply Chain Management.

These announcements build on the Autonomous Customer Experience strategy we introduced at 麻豆原创 Sapphire. That premise is straightforward: AI must understand customer intent, make context-aware decisions, and execute within business guardrails. Following through on a customer commitment requires AI grounded in real-time, enterprise-wide business data, with a deep understanding of the processes needed to orchestrate work from intent to outcome.

A quote needs accurate pricing and terms. An order depends on inventory, credit, payment, and fulfillment. A service interaction requires information about the customer, the product, and the commitments the company has already made.

Customers generally do not see this operational complexity. They experience whether the company followed through.

Joule Assistants move from providing answers to driving business outcomes

Many AI tools can reason about what should happen next and recommend actions. But executing complex enterprise processes requires more than that.

AI needs to understand the live state of the business, including customer commitments, products, pricing, agreements, orders, payments, policies, and operational constraints. It must then navigate the approvals, exceptions, and cross-application steps required to act. Without that grounding, proposed actions may appear reasonable but can be inappropriate, infeasible, or break down in execution.

This is the direction behind the latest Joule Assistant innovations. New and enhanced combine role-specific intelligence with business and process context across marketing, commerce, sales, service, finance, operations, and compensation, helping users move from understanding what should happen to getting the work done.

The innovations apply this approach to moments where fragmented context, manual steps, and handoffs can slow the customer experience.

• Campaign Assistant and Content Assistant help teams move from campaign ideas to execution faster by reducing the effort required to plan, create, refine, and activate marketing campaigns.
• Shopping Assistant makes product discovery easier and more relevant to what the customer is trying to accomplish.
• Quoting Assistant brings customer, pricing, and commercial context together so sellers can prepare quotes faster and spend less time assembling information across systems.
• Service Planning and Operations Assistant translates service demand into coordinated plans, reducing the manual work required to align people, resources, and customer commitments.
• Incentive Compensation Assistant and Recurring Receivables Assistant bring the same intelligence to critical processes behind the customer experience, helping resolve questions, reduce administrative work, and keep compensation and payment workflows moving.

Together, the new assistants announced at 麻豆原创 Connect extend the approach introduced at 麻豆原创 Sapphire. Sales Assistant brings engagement insights, pipeline signals, and deal context together so sellers can prioritize the right opportunities, prepare for every interaction, and spend more time building relationships and moving deals forward. Deal Closing Assistant unifies customer, product, pricing, and fulfillment intelligence to help teams build optimal quotes, surface relevant products with pricing and availability insights, and shorten the path from negotiation to confirmed orders.

The goal is not to add another conversational interface. It is to move work forward by bringing together the business context, process knowledge, and controls required to act.

Human judgment remains important where decisions require approval, oversight, or exception handling. Within defined guardrails, AI can assemble context, determine and execute appropriate actions, and escalate when human intervention is needed.

麻豆原创 Order Management Services coordinates execution across ERP landscapes

Order management becomes more difficult when an order crosses ERP systems, legal entities, plants, distribution centers, and business units.

Each transition can introduce different information about pricing, inventory, credit, fulfillment status, or ownership of the next action. Consolidating every ERP system before improving order execution is not always a practical starting point.

麻豆原创 is expanding to provide highly scalable, resilient, real-time omnichannel order orchestration across 麻豆原创 S/4HANA and other ERP systems.

Built on a cloud-native, event-driven architecture, 麻豆原创 Order Management Services coordinates order execution across channels, systems, business units, and third-party partners without requiring organizations to consolidate their ERP landscapes first.

The expanded capabilities provide a common layer for validating orders, checking inventory across locations, coordinating transactions between business units, and monitoring progress through fulfillment.

This gives organizations greater flexibility to add, remove, and experiment across channels, while enabling the order management layer to detect disruptions, trigger exception workflows, and keep execution aligned with the original customer commitment.

In complex enterprise landscapes, this combination of scale, flexibility, and reliable integration helps businesses deliver consistent omnichannel experiences while improving operational efficiency.

Complete business context across the customer journey

Customer intent enters the business long before an order reaches a fulfillment system. It begins when a customer discovers a product, engages with a campaign, requests a quote, or starts a purchase journey.

To deliver on that intent, customer-facing interactions must remain connected to the pricing, inventory, ordering, fulfillment, and financial systems that support them.

麻豆原创 Commerce Cloud, cloud ERP edition, is now generally available. First introduced at 麻豆原创 Sapphire, the edition allows midsize and growing companies to extend 麻豆原创 Cloud ERP with commerce capabilities that use ERP data for pricing, availability, orders, invoices, and other transactional processes.

For more than a decade, 麻豆原创 Commerce Cloud has supported some of the world’s largest and most complex digital commerce environments. With 麻豆原创 Commerce Cloud, cloud ERP edition, we are extending that approach to companies that want a more standardized, 麻豆原创-managed path to ERP-connected commerce.

By using 麻豆原创 Cloud ERP as the system of record, organizations can connect digital commerce with pricing, ordering, fulfillment, and financial processes without building and maintaining those connections independently. The result is a faster path to value, lower operational complexity, and an ERP-aligned commerce model designed to scale as the business grows.

The same principle applies as customer interactions move across teams. A new native connection between 麻豆原创 Engagement Cloud, enterprise edition, and 麻豆原创 Sales Cloud synchronizes contact and company information while bringing relevant engagement signals directly into sales workflows. Instead of reconstructing customer context, sellers can continue conversations with a clearer understanding of prior engagement.

Customer experience depends on execution

AI can understand customer intent, make context-aware decisions, and act within defined guardrails. The harder question is whether the business can carry that action across the systems, teams, and processes responsible for delivery.

The innovations announced at 麻豆原创 Connect address different parts of that challenge. Joule Assistants bring business and process context into the flow of work and help execute the next step. 麻豆原创 Order Management Services orchestrates orders across complex ERP landscapes. 麻豆原创 Commerce Cloud, cloud ERP edition, connects digital commerce directly with ERP pricing, availability, ordering, fulfillment, and financial processes.

Together, they advance a common principle: Autonomous Customer Experience depends on connecting customer-facing intelligence with the operational context and processes required to act.

Customers ultimately do not experience recommendations, models, or workflows. They experience whether the business followed through and delivered.

As AI begins to act on behalf of the business, the quality of that follow-through will depend on the business context, process knowledge, and operational reality behind every action.

Additional information on the 麻豆原创 Connect announcements, including availability details and product-specific innovations, is available in the . You can also watch the to see these innovations in action.

Balaji Balasubramanian is president and chief product officer of 麻豆原创 CX.

Joule Work, Joule Assistants and 麻豆原创 Business AI Platform help organizations turn business AI into trusted outcomes across every core function.

LAS VEGAS 鈥� (NYSE: 麻豆原创) today showcased the Autonomous Enterprise in action at 麻豆原创 Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business.

“This is a breakthrough moment for business AI,” said Christian Klein, CEO of 麻豆原创 SE. “The Autonomous Enterprise has arrived. With Joule and 麻豆原创 Autonomous Suite, built on 麻豆原创 Business AI Platform, we’re helping organizations like Novartis, Morgan Foods, Nestl茅 and PwC connect intelligence across every function to deliver trusted business outcomes.”

At 麻豆原创 Connect, these customers shared how the Autonomous Enterprise is already driving measurable value across their businesses:

• 鈥淲e’ve co-developed and recently launched a pilot of 麻豆原创’s Joule Sourcing Assistant,鈥� said Christoph Buerki, Head of Procurement, Novartis. 鈥淥ur vision is for AI agents to handle the manual heavy lifting, enabling sourcing professionals to focus on strategy, supplier engagement and value creation.鈥�
• 鈥淎t Morgan Foods, we鈥檙e already putting the pieces in place for agentic adoption, especially through our technical foundation. The biggest shift will be moving from reactive to predictive, where agents can connect demand signals, inventory levels and supplier status faster than ever before,鈥� said Steve Hankins, Chief Financial Officer, Morgan Foods, 鈥淥ur superpower will come from people on top of agents. Our approximately 1,000 employees are what make our supply chains work鈥攖he technology helps make them even better.鈥�
• 鈥淥ur 麻豆原创 S/4HANA transformation across 140 countries is creating a connected digital core with consistent processes, trusted data and greater visibility across markets and functions. With that foundation, Joule and the Accounts Receivable Assistant can automatically prioritize collections work based on risk and business context, recommend the next best action and help our finance teams respond faster to change,鈥� said Luca Dell’Orletta, Global Head IT Innovation & Enterprise Architecture, Nestl茅.
• 鈥淚n professional services, billing can be one of the more error-prone processes, with accuracy playing an important role in the client experience. 麻豆原创鈥檚 Billing Assistant brings greater intelligence to this critical process, helping identify potential issues earlier so our people can deliver better client outcomes and build stronger relationships,鈥� said Jill Notz, Chief Accounting Officer, Controller, Business Services Leader, PwC. Building on the success of the Billing Assistant, PwC and 麻豆原创 are into new areas of joint AI innovation.

麻豆原创’s Autonomous Enterprise Scales Up

Joule Work is beginning its customer rollout as a new AI user interface that lets employees interact with 麻豆原创 solutions in their own language and complete work across 麻豆原创 and third-party data. Grounded in business context from 麻豆原创 Knowledge Graph, which maps more than 7 million data fields, Joule provides information users can rely on. At 麻豆原创, Joule Work is already live with 110,000 employees, with the company seeing 20% productivity gains across finance, HR and procurement. A select group of customers also is using Joule Work in their business environments.

• 鈥淧artnering within the Early Adopter Program for Joule Work Desktop has delivered more momentum in just a few months than we saw in all the years before,鈥� said Peter Wied, Director of Complexity Management at Reinhausen. 鈥淲e see huge potential in making access to our 麻豆原创 S/4HANA data significantly easier and faster through natural language. This has the potential to permanently transform how our teams interact with business data.鈥�
• 鈥淭he dedicated team has been phenomenal. Their proactive communication, focus on accelerating architecture activation, rapid remediation of defects and overall support have enabled us to become Joule ready much sooner than would have been possible had we needed to navigate these challenges on our own,鈥� said Keith Smith, 麻豆原创 Platform Architect, CONA Services. 鈥淭he CONA team is excited about the progress made to date and looks forward to exploring and testing Joule’s capabilities in greater depth over the coming months as we continue our adoption journey.鈥�

When a query is not enough, Joule Assistants execute operational work directly within business workflows, using established data, authorizations and audit trails. Customers control the level of autonomy. 麻豆原创’s approach is also open: through the Agent2Agent protocol, Joule can connect with third-party AI and agents, bringing governed business context into broader AI workflows.

At 麻豆原创 Connect, 麻豆原创 showcased how these capabilities generate outcomes across 麻豆原创 Autonomous Suite:

• In finance, controllers can automate revenue recognition, disclosures and trade compliance, with early deployments of the International Trade Assistant reducing trade classification effort by up to 50%.  
• In supply chain, planners can turn multi-hour disruptions into one-click resolutions across planning, manufacturing and logistics.
• In HR, leaders can determine the best way to close workforce gaps, while employees can make smarter benefits choices tailored to their needs.
• In procurement, decision-makers can identify savings opportunities against peer benchmarks and manage the full contingent workforce life cycle.
• In customer experience, organizations can turn customer engagement into sales opportunities with AI-powered campaigns, quoting and customer workflows.
• Across industries, 麻豆原创 is collaborating with customers to apply AI to specialized industry processes, helping organizations in manufacturing, retail, commodity trading and asset-intensive industries improve decision-making, automate routine actions and build more resilient operations.

The Platform Powering Business AI You Can Trust

麻豆原创 Business AI Platform gives organizations one place to build, contextualize and govern AI across 麻豆原创 and third-party environments. With Joule Studio, business users and developers can build and extend skills and agents from no-code to pro-code workflows, choosing from more than 70 AI models. 麻豆原创 Business Data Cloud and 麻豆原创 Knowledge Graph ground those agents in trusted business data and context, helping organizations select the right model for each use case and better manage AI value and consumption.

麻豆原创-managed governance helps organizations scale AI with transparency, accountability and control. 麻豆原创 AI Agent Hub in 麻豆原创 LeanIX solutions provides a central inventory of enterprise agents, while 麻豆原创鈥檚 independently ISO/IEC 42001-certified governance architecture supports regulatory requirements, established authorizations and auditable AI operations.

To help organizations adopt AI at scale, 麻豆原创’s Business Transformation Management portfolio, including 麻豆原创 Signavio, 麻豆原创 LeanIX and 麻豆原创 WalkMe solutions, provides the toolchain to analyze processes, govern applications and agents, and drive adoption across the enterprise.

麻豆原创 Brings Embedded Payments to Cloud ERP

麻豆原创 also announced that it is entering the payments market with 麻豆原创 Pay, powered by Tereina, an 麻豆原创 company. Embedded directly in 麻豆原创 Cloud ERP, 麻豆原创 Pay executes and reconciles payments within the same workflow when an invoice is due, reducing manual file handling and external processing dependencies, while giving customers greater control.

Partners Expand the Reach of Autonomous Business

麻豆原创 is extending the Autonomous Enterprise beyond 麻豆原创’s own application portfolio through new partnerships that bring specialized intelligence directly into 麻豆原创 workflows.

A new partnership between 麻豆原创 and Moody鈥檚 Corporation is designed to embed Moody鈥檚 supplier risk monitoring data into 麻豆原创 Ariba Supplier Lifecycle and Performance. This gives procurement teams continuously updated insights into supplier financial health, operational risk and regulatory status at the point of decision. Organizations will be able to move from periodic risk reviews toward continuous monitoring, enabling Joule Agents to flag supplier risk signals and surface alternatives before disruption affects the business.

An expanded partnership with ORO Labs brings procurement orchestration to 麻豆原创 customers as a solution extension. 麻豆原创 Ariba Procurement Orchestration by ORO Labs is a purpose-built orchestration layer that connects procurement workflows end to end across heterogeneous enterprise environments, giving business users a seamless experience for intake, actions and visibility.

Visit the . Get 麻豆原创 news via  and .

About 麻豆原创

As鈥痑 global leader in enterprise applications and business AI, 麻豆原创 (NYSE: 麻豆原创)鈥痵tands at the鈥痭exus鈥痮f business and technology. For over 50 years, organizations have trusted 麻豆原创鈥痶o bring out their best by uniting business-critical鈥痮perations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit鈥�.

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While expectations for reliable, on-time delivery remain high, organizations are navigating faster鈥慶hanging demand, more complex global networks, and increasing pressure on cost and working capital. And they鈥檙e looking for ways to turn insight into action more quickly and consistently across the supply chain.

麻豆原创 has been helping organizations build more connected and intelligent supply chains for over 50 years. At 麻豆原创 Connect in October, we introduced 麻豆原创 Supply Chain Orchestration, establishing a foundation for detecting issues, coordinating responses, and connecting execution across complex supply networks.

The innovations announced this week at 麻豆原创 Sapphire extend that vision further. By introducing a new set of AI-driven assistants and agents, we鈥檙e moving orchestration toward an autonomous operating model, where planning, manufacturing, logistics, and asset operations increasingly anticipate, coordinate, and resolve without manual intervention at every step.

AI grounded in real operations

AI delivers lasting value in supply chain management only when it is embedded where work actually happens. Autonomous agents do not operate independently of enterprise applications; they rely on deeply integrated processes and trusted data. Precision, compliance, and resilience depend on this foundation. Without it, AI does not scale or earn trust.

At 麻豆原创, the Autonomous Enterprise represents a vision for how organizations will run their businesses in the future: with insight, decision-making, and execution increasingly connected, while people remain firmly in control. Autonomous Supply Chain Management is a practical step toward that vision.

Autonomous Supply Chain Management reflects an evolution in how planning, execution, and operations work together. People define goals and priorities, assistants orchestrate activity across domains, and agents execute the work鈥攁ll within governed, end鈥憈o鈥慹nd processes.

At 麻豆原创 Sapphire, we鈥檙e introducing , enabled by new Joule Assistants and Industry AI scenarios that apply this model to daily operations across planning, manufacturing, logistics, engineering, and asset management. General availability will be phased throughout 2026, starting now.

Joule Assistants across the supply chain

Rather than disconnected AI tools, the following assistants will be embedded directly into core 麻豆原创 supply chain applications, where deep process knowledge, semantically rich business data, and enterprise鈥慻rade governance already exist.

Each will support a distinct area of responsibility while sharing context, data, and outcomes across the supply chain:

• Asset and Service Assistant: Changes how work gets detected and dispatched, turning signals and anomalies into action rather than queue items
• Business Network Assistant: Extends this coordination outward across suppliers, logistics providers, and service partners so execution doesn鈥檛 stall at the edges of the enterprise
• Logistics Assistant: Keeps warehouse and transportation execution moving as conditions change, coordinating agents rather than waiting for human handoffs at every step
• Manufacturing Assistant: Connects shop floor signals with broader operational context so teams can act on disruptions faster
• Planning Assistant: Helps planners stay ahead of exceptions and constraints without having to manually piece together signals from across the network
• Product Design Assistant: Helps engineering and manufacturing teams stay aligned as products evolve, surfacing the downstream implications of changes before they create rework or delays

From assistants to autonomous agents

In addition to these assistants, 麻豆原创 is delivering more than 60 purpose鈥慴uilt agents across supply chain processes. These agents are designed to sense events, analyze impact, and take guided action within defined business guardrails, helping coordinate execution while keeping people firmly in control.

In manufacturing, agents such as the Production Excellence Agent and Production Master Data Readiness Agent continuously monitor production, quality, and machine signals to detect issues early and keep routings and work instructions aligned with enterprise plans. In asset and service operations, the Asset Performance Alert Processing Agent and Technician Briefing Agent are designed to assess asset conditions, prioritize work, and increase first time fix rates, helping reduce downtime and improve responsiveness.

Beyond supply chain-specific scenarios, these assistants and agents will also extend into 麻豆原创’s cloud ERP environment, including , supporting 麻豆原创鈥檚 broader Autonomous Enterprise strategy. General availability will be phased through 2026, starting now.

Building on this foundation, 麻豆原创 Industry AI adds industry-specific intelligence that complements the core assistants. Rather than standalone features, Industry AI brings together purpose-built agents, process expertise, and business data to drive measurable outcomes. This value-led approach helps organizations apply AI in ways that reflect regulated requirements, complex production models, and asset-intensive operations 鈥� accelerating information across entire industry value chains.

People remain responsible for strategy, oversight, and the decisions that require judgement. What changes is how consistently high-volume, time-sensitive coordination happens across the supply chain.

Where this shows up in practice

The Autonomous Enterprise is our vision, and the innovations we鈥檝e announced at 麻豆原创 Sapphire are concrete steps that customers can build on within current 麻豆原创 environments. They are focused on addressing value leakage caused by fragmented handoffs, delayed decisions, and manual work.

In planning, new capabilities will connect commercial decisions directly with supply planning, linking promotion and pricing plans to inventory and replenishment to reduce stockouts, minimize write-offs, and improve planning consistently. New capabilities include vendor-managed inventory, transportation load building, deployment optimization, and co- and by-product planning.

In manufacturing and engineering, updates to will strengthen compliance and traceability in regulated environments. AI capabilities in the engineering-to-manufacturing handover will help teams understand the downstream impact of design changes before they reach the shop floor, surfacing implications for bills of materials, routings, lead times, and costs directly in context.

In , new Joule Agents will support execution-level decisions across warehouse and transportation operations, validating inbound receipts, aligning labor with real workload, and helping organizations respond faster to shifting constraints. Predictive labor planning in will allow operations teams to anticipate workforce needs rather than react to gaps.

In asset and service management, a new 麻豆原创 Field Service and Asset Management solution will bring planning, scheduling, dispatching, and field execution together in a single experience, connected to so work execution, parts usage, and costs stay aligned across service, operations, and finance.

These capabilities will become available in phases through 2026, aligning with customers鈥� existing 麻豆原创 landscapes. Together, they represent incremental but meaningful progress toward more connected, automated, and resilient supply chain operations.

The path forward

Supply chains don鈥檛 become autonomous overnight. This evolution happens workflow by workflow, expanding automation where it delivers real value, while keeping people firmly in control. As AI becomes embedded in execution, supply chain teams spend less time monitoring and firefighting, and more time shaping decisions, managing trade-offs, and building resilience.

This shift is bigger than any single organization. In a new white paper,聽, we explore how leading organizations are moving beyond isolated AI pilots toward AI embedded across end-to-end supply chain processes, and what it takes to get there. This article draws on multiple sources, including analytical support from McKinsey & Company.

That鈥檚 the direction we are moving, from reacting toward supply chains that anticipate, absorb, and adapt. What we鈥檙e introducing at 麻豆原创 Sapphire reflects that commitment.For more details on all announcements made this week, please refer to the .

Dominik Metzger is president and chief product officer of 麻豆原创 Supply Chain Management.

Employees at , a global fashion retailer with tens of thousands of employees, had to navigate multiple systems to piece together data across sales and procurement. Answering a single question could take up to 10 minutes.

Today, they just ask Joule. What used to take 10 minutes now takes about three seconds, driving a 70% increase in operational efficiency and a 50% reduction in manual errors.

Using capabilities in , LC Waikiki partnered with 麻豆原创 and to build a custom AI-driven experience that dynamically interprets user requests, applies role-based context, performs the necessary queries, and connects data across systems to present a complete view in one place. It then links people directly to the relevant transaction.

At 麻豆原创, stories like these inspire our vision for the enterprise in which AI transforms how people and processes work鈥攐ne where people set the direction and AI executes. We call it the the Autonomous Enterprise.

In the Autonomous Enterprise, decisions are grounded in real-time intelligence, workflows are automated end-to-end, and AI proactively improves every function while empowering people to do their best work.

The Autonomous Enterprise also provides fully governed AI you can trust, so you can achieve more. Making this a reality for companies is critical because AI is now essential to how all work gets done. It is increasingly involved in decisions that carry financial, operational, and regulatory consequences.

Joule: One place to direct the entire business

In the Autonomous Enterprise, Joule Work, announced at 麻豆原创 Sapphire, is the next step in the evolution of how people engage with and execute end-to-end business processes. Joule Work is a dynamic workspace that adapts to intent, keeps people focused on outcomes, and delegates execution to AI.

Through Joule Work, you can say goodbye to manually coordinating work across multiple applications and interfaces. Instead, tell Joule what you want to accomplish. Joule Assistants with role and process context will coordinate teams of Joule Agents to surface the right insights and automate routine work across departments and systems. Rather than static, disjointed systems, you get workspaces that pull together information and menus from various systems that fit your specific needs, in real time.

Joule Work is available now to customers in the 麻豆原创 Early Adopter Care program. 麻豆原创 Early Adopter Care program for the Joule Work desktop app is planned for Q2 2026; general availability for both is planned for H2 2026. The Joule Work mobile app is generally available now.

We also announced that Joule鈥檚 bi-directional Agent-to-Agent (A2A) capabilities will be generally available in Q4, enabling third-party agents to securely call on Joule Agents and act within enterprise processes, extending interoperability in both directions across 麻豆原创 and non-麻豆原创 environments. Agents built in Joule Studio will natively support A2A protocols, enabling interoperability and scalability for multi-agent execution.

麻豆原创 Autonomous Suite: The operational core of the modern enterprise

While Joule Work empowers every individual to do their best work and expand their impact, the 麻豆原创 Autonomous Suite transforms how entire business functions, or 鈥渁utonomous domains,鈥� work.

麻豆原创 Autonomous Suite spans five domains: finance, spend, supply chain, human capital management, and customer experience. These domains will operate as a single system, so workflows and agents run across functions without fragmenting into separate tools, separate data, or separate decisions. This approach allows AI recommendations to reflect your full operating reality.

With 麻豆原创鈥檚 integrated suite of business applications and industry-leading business data, AI in the Autonomous Enterprise is grounded in the specifics of how key business functions actually work. This foundational context for transformative AI outcomes is where 麻豆原创鈥檚 unique experience comes in. For decades, we have been trusted to run our customers鈥� most important functions. 麻豆原创 Autonomous Suite infuses our deep knowledge of business processes into your AI, along with the data context and operational guardrails it needs to be truly effective and reliable at enterprise scale.

Each organization is also unique. Over time, your business has defined how your work gets done. These are the rules, workflows, and how systems respond when something unexpected happens, like a failed transaction, so processes don鈥檛 break. In the Autonomous Enterprise, AI delivers its greatest value by respecting these boundaries, turning your unique ways of working into a true advantage.

At 麻豆原创 Sapphire, we announced new Joule Assistants and Joule Agents, spanning the domains of the Autonomous Enterprise, to help organizations move from managing work to directing outcomes. These new assistants and agents will roll out through the end of this year.

麻豆原创 Business AI Platform: The foundation of the Autonomous Enterprise

The 麻豆原创 Business AI Platform turns the vision of human-led, AI-driven business operations into something enterprises can build and run. It enables them to move from AI experimentation to execution by grounding agents and applications in real business context that governs it all at enterprise scale.

At the center is , a fully managed environment that empowers enterprises to build and manage the full lifecycle of AI agents, applications, extensions, and workflows. Intent-based development capabilities allow people to describe what they need in natural language. A Joule Agent then generates structured requirements, specifications, code, and test artifacts grounded in 麻豆原创 process and data context.

Developers can work within the tools they already use, including VS Code and MCP-enabled toolchains, and choose their preferred agent frameworks, such as , , and .

Through deep integration with the , 鈥攁nd the new 麻豆原创 Domain Models trained on 麻豆原创 code, customer data, metadata, and business processes鈥擩oule Agents reason over real, semantically rich enterprise data rather than generic knowledge. 麻豆原创 Domain Models are available through the 麻豆原创 Early Adopter Care program, with general availability planned for Q3 2026.

Speed and governance, no longer a tradeoff, are built into the 麻豆原创 Business AI Platform. At 麻豆原创, we believe that corporate governance鈥攊ncluding approval flows, compliance processes, identity management, and the ability to audit decision-making鈥攎ust carry into how AI is deployed, updated, and scaled. Joule Studio runtime provides a secure, production-ready, fully managed environment for deploying agents, helping organizations meet compliance standards while reducing infrastructure complexity.

An enhanced 麻豆原创 AI Agent Hub also provides a vendor-agnostic command center to discover, inventory, and govern 麻豆原创 and non-麻豆原创 AI agents and MCP servers across the enterprise. Integration with and further embeds governance and architecture transparency into the development process.

The 麻豆原创 AI Agent Hub leverages enterprise-wide process intelligence to continuously track where AI agents are creating value and can proactively surface where they can deliver even more, because we believe AI needs to remain accountable for outcomes in addition to uptime. 麻豆原创 AI Agent Hub is generally available, with additional capabilities rolling out through 2026. See release timelines in the .

Empowering everyone to solve business challenges with AI

We are making the Autonomous Enterprise a reality because at 麻豆原创, we believe that companies of all sizes need far more than marginally better AI models or the latest bolt-on solutions. They deserve AI-driven outcomes that increase innovation, revenue, and margins.

The Autonomous Enterprise is what brings our vision to life: AI grounded in your data, connected across your most important processes, and governed to fit how your business runs.

Brenda Bown is chief marketing officer for 麻豆原创 Business AI.

The company introduces a unified 麻豆原创 Business AI Platform, deepening partnerships with Anthropic, Amazon Web Services, Google Cloud, Microsoft, NVIDIA and Palantir

ORLANDO聽鈥� At 麻豆原创 Sapphire in 2026, (NYSE: 麻豆原创) introduced the to help enhance the world’s most critical business workflows, so that humans and AI work together to meet the accelerating demands of global business profitably, strategically and safely.

鈥淔or the mission-critical processes of our customers, ‘almost right’ just isn鈥檛 good enough,鈥� said Christian Klein, CEO of 麻豆原创 SE. 鈥淏y uniting 麻豆原创 Business AI Platform with 麻豆原创 Autonomous Suite, we anchor AI agents in the business processes, data and governance so they can deliver accurate, compliant and secure outcomes, unlocking new sources of revenue and meaningful cost savings.鈥�

The Autonomous Enterprise includes a unified AI platform for building, contextualizing and governing agents, an autonomous suite that executes core business operations and a new user experience that redefines how people work with enterprise software.

Introducing 麻豆原创 Business AI Platform

麻豆原创 Business AI Platform is a new foundation for building and deploying enterprise AI grounded in real business context. 麻豆原创 Business AI Platform now unifies 麻豆原创 Business Technology Platform, 麻豆原创 Business Data Cloud and 麻豆原创 Business AI into a single, governed environment.

At its core is the 麻豆原创 Knowledge Graph solution, which gives AI agents a structured map of business entities, processes and relationships across a customer’s 麻豆原创 landscape. Joule Studio is 麻豆原创’s AI-first solution for building enterprise agents, applications and agentic workflows. Developers can build using the no-code, pro-code and AI frameworks of their choice on 麻豆原创-managed infrastructure that is secure, scalable and optimized for enterprise AI.

Deploying 麻豆原创 Autonomous Suite Across Every Business Function and Industry

Building on this foundation, 麻豆原创 also introduced 麻豆原创 Autonomous Suite, which enables 麻豆原创’s existing business applications with AI agents capable of running processes from start-to-finish.

The suite will deploy more than 50 domain-specific Joule Assistants across finance, supply chain, procurement, human capital management and customer experience. These assistants will automate end-to-end processes by orchestrating a subset of over 200 specialized agents to execute precise tasks. For example, the new Autonomous Close Assistant can compress the financial close process from weeks to days by automating journal entries, reconciliation and error resolution across the entire process.

麻豆原创 also launched Industry AI, expanding its deep industry portfolio through seven autonomous solutions that will enable start-to-finish industry processes and embed sector-specific process logic, data models and regulatory requirements. At 麻豆原创 Sapphire, 麻豆原创 showcased its work with European energy giant RWE to leverage Industry AI, helping reduce unplanned downtime across its offshore wind turbines. With 麻豆原创’s Autonomous Asset Management scenario, AI agents are designed to analyze data from thousands of past incidents, identify the likely root cause and generate pre-filled work orders with the right tools and proven fixes from other sites.

Designing the Autonomous User Experience

The company also revealed Joule Work, redefining how users engage with 麻豆原创 software. Instead of navigating individual applications and entering data across several screens, users will now interact primarily with Joule. By describing a desired business outcome, Joule will orchestrate the right combination of workflows, data and agents to get it done.

Joule Work goes beyond conversation, proactively surfacing relevant insights and automating routine tasks behind the scenes so work moves forward even when humans aren’t actively steering it. It will be available on desktop, mobile and voice across 麻豆原创 and non-麻豆原创 systems.

Accelerating the Customer Journey Toward Autonomy with 鈧�100 Million Infusion

麻豆原创 evolved its customer and partner programs to help accelerate the organization’s journey to the Autonomous Enterprise. To catalyze adoption, the company has launched a 鈧�100 million fund for 麻豆原创 partners to help customers deploy 麻豆原创-built AI assistants and agents. The fund is also available to partners that extend or build new partner agents on the new 麻豆原创 Business AI Platform using Joule Studio.

麻豆原创 has enhanced its RISE with 麻豆原创 and 麻豆原创 GROW offerings to accelerate AI adoption. Both include access to the Joule Assistants portfolio; RISE with 麻豆原创 customers will have three assistants activated within their first year, while 麻豆原创 GROW customers receive full portfolio access at onboarding. 麻豆原创 S/4HANA on-premises and 麻豆原创 ERP Central Component (麻豆原创 ECC) customers are not excluded: those that commit to transitioning the majority of their current landscape to 麻豆原创 Cloud ERP gain access to select AI scenarios, bridging the gap between their current landscape and their cloud destination

麻豆原创 also introduced new agent-led transformation tooling that can reduce ERP migration efforts by more than 35 percent, driving faster and more predictable projects by automating system analysis, code remediation, configuration and testing at scale.

Lastly, 麻豆原创 announced a full slate of strategic partnerships across each category:

• Platform and suite partnerships include Anthropic, with Claude among the foundation models 麻豆原创鈥檚 AI platform will leverage to power Joule agents across HR, procurement and supply chain; Amazon Web Services, bringing zero-copy data integration between 麻豆原创 Business Data Cloud and Amazon Athena; Google Cloud and Microsoft, enabling bidirectional agent-to-agent interoperability between Joule and external agent frameworks; Mistral AI and Cohere, delivering sovereign model options on 麻豆原创’s cloud infrastructure; , providing visual AI workflow orchestration inside Joule Studio; NVIDIA, whose OpenShell provides the trusted secure runtime for Joule Studio; and , bringing AI agents into 麻豆原创 Service Cloud to handle customer interactions with full access to business data and service processes.
• Implementation partnerships include Palantir and Accenture, partnering on complex data migration scenarios, and for AI-powered cloud ERP migrations.

.

Visit the . Get 麻豆原创 news via  and .

About 麻豆原创

As鈥痑 global leader in enterprise applications and business AI, 麻豆原创 (NYSE: 麻豆原创)鈥痵tands at the鈥痭exus鈥痮f business and technology. For over 50 years, organizations have trusted 麻豆原创鈥痶o bring out their best by uniting business-critical鈥痮perations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit鈥�.

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit . On this platform, you can find high resolution material for your media channels.

For customers interested in learning more about 麻豆原创 products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1麻豆原创 (1-800-872-1727)

For more information, press only:
Aim茅e Leabon, +1 646-799-3277, aimee.leabon@sap.com, EST
Marcus Winkler, +49 622 776-74-97, marcus.winkler@sap.com, CET
麻豆原创 麻豆原创 Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of 麻豆原创鈥檚 2025 Annual Report on Form 20-F.
漏 2026 麻豆原创 SE. All rights reserved.
麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see  for additional trademark information and notices.
Please consider our . If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact press@sap.com and write Unsubscribe in the subject line.