The decision to further strengthen this long-standing partnership was unveiled during a guest lecture at QUT鈥檚 Gardens Point campus, where Julian Lebherz, 麻豆原创 Strategic Advisor, addressed Master’s students enrolled in the QUT Business Process Analytics course. The lecture emphasized the importance of integrating business transformation into standard operations, highlighting real-world applications as well as why some companies are more successful than others at realizing tangible and sustainable value when it comes to deploying business process intelligence solutions.

A key highlight of this collaboration is the nomination of Lebherz as QUT Industry Fellow, underscoring the ambition and momentum of the connection between 麻豆原创 and QUT. With over a decade of highly specialized experience deploying process intelligence solutions and establishing associated delivery organizations in various industries, he is globally recognized as one of the leading experts in the field. Having served in the steering committee of the IEEE Task Force on Process Mining and co-organizing several international conferences on the subject, Lebherz will contribute significantly to the university鈥檚 academic and research endeavors, fostering a deeper integration of industry insights into the curriculum.

“麻豆原创 is committed to equipping QUT and its students with the expertise and technology required to turn business disruption into competitive advantage,” Lebherz said. “Business transformation must become a ubiquitous capability, and hence we [麻豆原创] are doubling down by strengthening partnerships with leading organizations.”

The partnership aims to explore various avenues for collaboration, including internship and research project opportunities, executive education programs, and hackathons. These initiatives are designed to provide students and researchers with hands-on experience and exposure to real-world challenges, aligning academic pursuits with industry needs.

Professor Alistair Barros, head of the School for Information Systems at QUT, expressed enthusiasm for the partnership, stating, “QUT鈥檚 School of Information Systems is intensifying both research and education of holistic business transformation and enterprise computing, encompassing the continuous flywheel of process execution, intelligence, improvement, and change deployment.”

Professor Moe Thandar Wynn, leader of QUT鈥檚 process science group and co-director of QUT鈥檚 Centre for Data Science, highlighted the benefits of strong industry ties, noting, “Our researchers and students benefit tremendously from strong industry collaboration. Partnerships like this one enable us to align curricula and research projects closely with real industry needs.”

The announcement marks a significant step forward in QUT鈥檚 position as a global leader in business process management and process intelligence. By integrating end-to-end business transformation into the academic curriculum across multiple courses, as well as deepening the connection to real-world outcomes, QUT and 麻豆原创 are set to redefine the landscape of business transformation education, preparing students to thrive in an era of constant disruption.

Lucas de Boer, Global Marketing Program Lead, 麻豆原创 Signavio

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鈥淓verybody wants to have a [better] look at their processes,鈥� said Kaiser Group Chief Digital Officer Andreas Vehreschild. 鈥淲e use 麻豆原创 Signavio for identifying all of our processes — we use it like a flashlight.鈥�

Having all the facts and figures at their fingertips enables Kaiser leaders to make fact-based decisions, while full visibility into all of its processes will also help with preparation for a smooth migration to 麻豆原创 S/4HANA. Learn more

The new CDO had two specific goals: first, to standardize processes across all subsidiaries and create a template for any newly acquired business to follow, and second, to upgrade Kaiser鈥檚 outdated legacy system to 麻豆原创 S/4HANA.

He embraced the challenge, recognizing that comprehending the business processes was an essential first step for long-term success. He also was aware that this challenging task could only be accomplished with a strong partner, engaged contributors, and a powerful IT tool. This is where digital consultancy and 麻豆原创 partner and the business process transformation portfolio came into play.

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Long-Term Success with End-to-End Processes

Significant change management was required as colleagues needed to transition from instinctive decision-making to a data-driven approach. 鈥淭his was not merely an IT project, but also a business one,鈥� Vehreschild said. 鈥淚t was imperative to engage the various stakeholders right from the outset and eliminate any obstacles to change.鈥� He said it was important to look at the end-to-end processes and not just focus on one department or process, because 鈥渆very process impacts other departments and their processes as well.鈥� The backing of management was also crucial for the long-term success of the project, he emphasized.

To bring all stakeholders and their needs under one roof and gain a common understanding of the transformation project, Vehreschild hosted a series of workshops. 鈥淪ome of the long-serving employees from different subsidiaries had never met before, and now they discussed their process challenges. Intercultural interaction was very important,鈥� he said.

The transformation team, supported by Valantic experts and their wealth of knowledge and experience, opted for a decentralized approach. They started with the company鈥檚 Swiss subsidiary, subsequently expanding to other locations. They had three main topics on their agenda: 麻豆原创 best practices, performance of the processes, and immediate impact through quick fixes.

Transparency Across All Systems and Processes

Frank Franzlik, head of Process and Project Engineering, Valantic ERP Consulting, described how the business process transformation project started: 鈥淥ut of the full 麻豆原创 Signavio portfolio, we first used 麻豆原创 Signavio Process Manager. The solution helps to document, model, and simulate business processes. The scope for this involved the four core processes of Kaiser: order to cash, purchase to pay, demand to supply, and record to report. Second, we implemented 麻豆原创 Signavio Process Insights, which identifies, analyzes, prioritizes, and monitors a customer’s most critical business processes and alerts them when an issue arises.鈥�

Vehreschild expressed great satisfaction with the results of these preliminary measures: “For the first time, we achieved transparency across all our systems and processes, each associated with specific numerical values.” It only took the project team about one week to implement the whole system.

In the workshops, the team introduced the concept of best practices and process management with 麻豆原创 Signavio solutions to their colleagues in all locations and showed them the performance of their current processes with concrete examples like throughput time or cash discount. 鈥淭hey were able to link the process and performance then, understanding which lever to adjust to enhance efficiency,鈥� Vehreschild said.

Immediate Impact Leads to Acceptance

The business partners saw immediate impact. 鈥淲e were able to offer quick solutions to problems in the processes that had developed over a long period of time,鈥� Vehreschild said. 鈥淥verall, everyone involved was very satisfied with the new approach.鈥�

鈥淣ow, the advantage is that anytime there’s a process discussion within our production or sales department, everyone says 鈥楲et鈥檚 solve it with 麻豆原创 Signavio!鈥欌�� he said, noting that his colleagues now understand the portfolio’s functionality, know its potential, and realize they can use it as a flashlight to identify strengths and weaknesses.

Talking about lessons learned, the CDO said: 鈥淣ever underestimate the power of a community! It encompasses uniting varied departments and cultures, promoting dialogue, and providing opportunities for interaction.鈥� He also said that working with a strong partner like Valantic was crucial for the success of the project.

Franzlik of Valantic gave an outlook on the further joint path of the partners: 鈥淭hanks to the insights gathered from 12 distinct workshops, we are now positioned to establish a road map for successful 麻豆原创 S/4HANA implementation,鈥� he said. 鈥淲e aim for a decisive road map, our so-called 鈥楪PS,鈥� to assist Kaiser on its digitization journey.鈥�

IT leaders face no shortage of demands nowadays. From reducing costs to strengthening cybersecurity and adapting business models, they must tackle a variety of objectives. But here鈥檚 where the situation can get tricky 鈥� most IT projects meet individual goals effectively, but they still fall short when aligned with a broader business transformation initiative.

Take, for example, a siloed IT project. It may appear successful at first, but gaps are often exposed when it鈥檚 integrated into a larger initiative. Suddenly, what seemed like a cost-saving project becomes a source of delays and frustration due to a lack of coherent planning at the outset.

The key to overcoming this common challenge is mapping out the entire transformation process before starting a project. A tailored, well-planned IT strategy helps ensure every project contributes to the broader business goal without waste and with long-term value.

The Pathway to Comprehensive Plans

Too often, companies rush into transformation without a clear plan, leading to disjointed efforts. One project launches, then another, and another 鈥� without anyone considering how they fit together.

Enter the role of a business transformation advisor. This expert helps organizations create a custom strategy in which all components are meshed together to avoid execution inconsistencies, siloed teams, and mounting frustration.

Instead of relying on off-the-shelf solutions, business transformation advisors create a road map tailored to specific business needs by following five fundamental steps:

1. Set the mandate and scope. A clear mandate, scope, and approval from leadership are essential. This includes understanding the business鈥� mission, target markets, and future goals, such as AI innovation and sustainability.
2. Recognize and understand the strategic direction. Every IT project should reflect the overall business vision. Involved organizations must know what the drivers are, who the decision-makers are, and what criteria best measure short- and long-term success.
3. Define decision criteria. All project deliverables must align with the company鈥檚 long-term goals. By focusing on stakeholders鈥� priorities and requirements, every team can understand how their efforts contribute to the larger transformation 鈥� and demonstrate their value with transparency and accountability.
4. Define the procedure model. Whether picking process analysis tools or outlining project deliverables, every step of the plan needs to be carefully assessed. Investing in the right tools upfront saves time, prevents bottlenecks, and leads to better decision-making.
5. Identify key factors. The right partners, especially software providers, are critical for project success. Such factors include strong management sponsorship, clear time and budget constraints, and addressing potential resistance.

With these steps, your strategy will result in a solid IT foundation that directly supports business goals.

Partner Selection: A Make-or-Break Decision

When defining a corporate strategy, companies often question the role of their software providers. 麻豆原创 strategic advisors help customers navigate this debate with unbiased guidance tailored to their unique needs.

With extensive industry, process, and methodology expertise, advisors help ensure that the overall business transformation is aligned with strategic goals. They often use tools such as 麻豆原创 Signavio Process Insights for initial process analysis and 麻豆原创 LeanIX solutions for architecture evaluation.

This approach is based on the TOGAF Standard for a comprehensive, layered assessment of the enterprise architecture. Advisors compare business capabilities with the right 麻豆原创 solutions while occasionally involving product experts or developers to solve specific challenges. The final product choices remain with the customer, with 麻豆原创 maintaining a neutral stance.

The Confidence to Drive Impactful Change

In any large project, confidence is vital. As a business leader, you need to be sure that your IT transformation will deliver results. Strategic advisors help ensure project outcomes align with business goals and decision criteria.

This process leads to several key deliverables, including:

• IT target architecture: A blueprint for aligning IT with business strategy
• Compatible transformation road map: A step-by-step guide to realizing IT goals while considering dependencies and capacity
• Effort estimate: A breakdown of resources, roles, and costs so nothing is left to chance
• Cost-benefit analysis: A detailed look at ROI, net present value (NPV), and other financial metrics to help guide decisions

Even though these deliverables provide the clarity necessary to help ensure the business stays on track, the people who help make the transformation should always be remembered. Early involvement of employees and business representatives drives smoother change management, especially when adopting a cloud mindset and dealing with the limitations of cloud solutions.

The Harmonization of IT and Business Goals

A tailored IT strategy isn鈥檛 just a road map. It鈥檚 a catalyst for future growth 鈥� and the future is now.

By customizing their strategy, IT teams become a powerful engine. They not only drive the business forward while meeting unique needs and goals but also align technology with the company鈥檚 vision, empower organizational teams, and unlock long-term success.

Explore the benefits of tailoring your IT strategy with a plan for a solid technology foundation. Read the and our .

Keywan Nadjmabadi is head of Business Transformation & Architecture for Switzerland and Central and Eastern Europe at 麻豆原创.

With the release of new process AI capabilities for 麻豆原创 Signavio — process recommender and performance indicators recommender — 麻豆原创 is taking a step closer to realizing this promise.

Embedded into 麻豆原创 Signavio Process Transformation Suite, these novel capabilities deliver instant, tailored process and metrics recommendations that will help process owners and process analysts accelerate process model design, more readily define their process monitoring strategy, and improve the quality of business outcomes.

麻豆原创 Signavio and 麻豆原创 LeanIX solutions are core elements of the Business Transformation Management portfolio, which leverages 麻豆原创 Business AI technology, initiatives, and principles to help customers on their transformation journeys, and deliver generative AI capabilities that are specific to the process world.

The latest release of 麻豆原创 Signavio Process Transformation Suite features the following:

• An AI-assisted process recommender provides process owners with preconfigured process models suggestions out of a database of more than 5,000 best practices from 麻豆原创. 鈥疶his new generative AI capability will help process owners move fast from the initial exploration phase to process design by instantly narrowing down hundreds of options to those that present a best match to their business.
• Users are suggested preconfigured process models which serve as a great foundation they can save, edit, and further perfect, saving weeks, if not months, of stakeholder interviews and lengthy workshops currently required to design a new process or redefine an existing one.
• An AI-assisted performance indicators recommender delivers instant recommendations on the most relevant process performance indicators (PPIs) to be applied to a specific process, based on a database of thousands of KPIs and PPIs.
• A capability to identify key process metrics among a variety of options, which is critical to measure success, can recommend the most relevant measures to assess the performance of a business process, providing companies with much needed insight into how they can streamline operations and reduce overhead.

鈥淕enerative AI is impacting every facet of modern organizations, and every process — from finance to sales, procurement, and supply chain management — can benefit from this transformative force,” shared Dee Houchen, head of Market Impact for . “With generative AI serving as a catalyst, we are developing the third generation of our business process management solutions to make people鈥檚 work easier and help them perform it faster. When it comes to process management, generative AI can also extend the horizon of our thinking, by providing suggestions that experts can build on. At the same time, we can see generative AI lowering the entry barriers to disciplines such as process analysis, acting as a knowledge multiplier and helping companies to scale.鈥�

In addition to these newly released capabilities, a process mining co-pilot currently in beta testing is expected to be released in November this year. The AI-assisted process analyzer, also known as text-to-insights, will empower users with any skillset to extract deep insights and obtain valuable knowledge from process information simply by using natural language and a question/answer approach. Along with improving the time to insight, this new co-pilot will help continue the trend of democratizing process mining, ensuring as many people as possible within an organization can contribute to process excellence.

Lucas de Boer is Global Marketing Program lead for 麻豆原创 Signavio.

鈥淲hich processes should I consider using the latest solutions and capabilities available in the landscape? What are the risks? How can I make that improvement impactful? Does data need to flow differently? How should I manage and govern those changes efficiently?鈥�

These questions can be routinely answered through during an initial move to the cloud. However, as new capabilities emerge and technologies advance, users become increasingly interested in applying the cloud more broadly across their organization. More business leaders recognize that cloud-based innovations 鈥� such as generative AI 鈥� open up previously unimaginable possibilities. They want to take full advantage of these innovations without delay.

This is where the plan for 麻豆原创 Signavio solutions can empower organizations to take significant strides in their cloud journey. Before any process change or improvement becomes a reality, organizations can inform their choices with de-risking practices, thoroughly tested assumptions, and simulated outcomes.

Seizing Every Moment to Be the Best

At every step of their cloud journey, companies gain incredible momentum and empowerment when they have on-demand access to personalized support and resources. This support system is a constant, reassuring presence, enabling inspired changes and improvements to unfold as the cloud delivers truly transformative technology.

麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can play an essential role in accelerating the journey to success. By connecting companies with business transformation experts and offering best practice reviews and tailored guidance, it can inspire companies to adopt new features and make the most of their cloud investment.

Organizations have found that these prescriptive, one-to-one services can make it easier to make the most of their cloud investment. The support of functional and technical services led by 麻豆原创 delivery experts can greatly enhance the ability to reduce implementation preparation time, optimize performance and stability, and streamline business processes.

Business outcomes accelerate when roadblocks to adoption are thoroughly reviewed and dedicated plans for process improvements are put in place. Opportunities to enhance the end user experience become more apparent, making the journey smoother and more rewarding. Adoption optimization and cost reduction are further supported by leveraging standard product capabilities and adopting new features that align with business needs, guided by experts who help configure and optimize solutions.

All these advantages of 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can enable businesses 鈥� such as the Indonesia-based engineering services company (Petrosea) 鈥� to digitalize operations without disrupting day-to-day work.

As a midsize business with ambitious growth plans, Petrosea adopted standard processes during its cloud ERP migration to 麻豆原创 S/4HANA Cloud Public Edition with the support of 麻豆原创 Preferred Success. The plan also helped integrate the company鈥檚 existing portfolio of third-party and 麻豆原创 solutions to create a single source of real-time insight for improved and informed decision-making. This alignment with business goals and technology later led to the implementation of additional analytics, cloud solutions, and a business technology platform, creating a data-driven organization ready for the future.

Transforming Processes Continuously with Value

A key feature of 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions is access to best practice advisory sessions. These learning opportunities share valuable insights, predefined and leading practices, and practical knowledge based on the collective experience of companies actively using 麻豆原创 Signavio solutions. This helps ensure that companies not only transform their processes but also continue to adapt them effectively as new demands and challenges emerge, in alignment with their unique needs and objectives.

In addition to best practice advisory sessions, the plan provides key feature advisory sessions. Subject-matter experts provide regular guidance on available features that can improve and expand a company鈥檚 use of 麻豆原创 Signavio solutions. This level of support considers business goals and collaborates with stakeholders and users to help identify, evaluate, and deploy the most relevant features and optimize process outcomes.

Another enhancement is the solution launch checks. These expert-led workshops help organizations assess the operational and technical readiness of their chosen portfolio of 麻豆原创 Signavio solutions. This step helps clear a critical path for going live and rolling out newly released 麻豆原创 Signavio solutions and capabilities.

麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can offer even more value through its success checks. These well-defined post-implementation reviews gauge how effectively the 麻豆原创 Signavio solutions meet business objectives and user needs. By identifying usage patterns and optimization opportunities, companies can improve process efficiency, reduce costs, and align strategies with evolving business needs.

Driving Process Excellence with Sustainable Outcomes

The knowledgeable expertise, services, and resources offered through 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions are strategically developed to help amplify the bottom-line impact of every process enhancement and transformation initiative.

The continuous analysis of solution usage, adherence to best practices, and exploration of potential gains consistently uncover new avenues for process improvement and increasing operational efficiency. In return, organizations gain an iterative approach that helps them not only adapt to current challenges but also drive superior business operations and outcomes to thrive in dynamic and competitive environments. 

Ready to realize the full potential of your business operations? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions.

Marcel Bitter is a business development manager at 麻豆原创.

The strategic alliance between Datricks and 麻豆原创 Signavio leverages the strengths of both to deliver unparalleled value to customers, revolutionizing proactive risk management to help accelerate business process transformation. Together, Datricks and 麻豆原创 Signavio aim to provide a seamless and integrated solution for financial business risk mining and process management that supports both internal controls and business transformation. This collaboration underscores a shared commitment to innovation and excellence, driving forward the capabilities of risk management in the financial sector.

Datricks鈥� cutting-edge, AI-driven technology, combined with 麻豆原创 Signavio鈥檚 leading expertise in business process transformation, helps deliver a comprehensive solution that can streamline operations and empower organizations to proactively identify and mitigate risks before they escalate into major disruptions. The solution can tackle the gap between business processes and compliance and can reduce long and expensive auditing cycles, allowing our customers to maximize efficiency and reduce costs. Risks and controls are identified by Datricks and then integrated into 麻豆原创 Signavio solutions to access control and process effectiveness, fostering proactive risk management.

Our end-to-end solution enables customers to:

• Uncover hidden risks: Datricks’ AI-powered risk mining solution continuously analyzes 100% of customers’ financial data, exposing unseen anomalies and potential threats to financial integrity.
• Prevent financial and reputational damage: Mitigate risks proactively before they escalate, safeguarding your company’s financial health and reputation.
• Streamline audits and controls: Eliminate error-prone manual work and enhance existing controls with automated and reliable processes.
• Gain real-time insights: Receive immediate answers to audit-related questions, identify the root cause of risks, and make informed decisions with confidence.

Datricks for Risk Mining helps automate risk detection and mitigation, ushering in the era of autonomous finance. It seamlessly integrates with 麻豆原创 Signavio solutions, offering a holistic view of risk and process management. Together, we provide an end-to-end solution for financial business risk mining and process management, supporting both internal controls and process transformations.

Mani Pirouz is chief business officer for 麻豆原创 Business Transformation Management.

The SPARK Matrix provides a detailed analysis of global market dynamics, significant trends, and the vendor landscape. Each market participant is analyzed against several Technology Excellence and Customer Impact parameters. 麻豆原创 Signavio stands out for its comprehensive DTO solutions that can effectively merge organizational processes with technological capabilities, fostering continuous improvement and strategic decision-making.

Our strengths highlight our leadership position in several critical areas:

• Enterprise observability: Integrating process observability with technology observability, we can provide organizations with a detailed understanding of their operations.
• AI-powered applications: We leverage generative AI to offer applications that help enhance process knowledge and support informed decision-making.
• Value accelerators and benchmarking: Our tools can provide ready-to-use best practices and metrics, helping organizations quickly assess and improve performance.
• Modeling and experience connection: We extend DTO capabilities to customer touchpoints, working to ensure comprehensive transformation efforts.

According to鈥疭ofia Ali, associate director and principal analyst at Quadrant Knowledge Solutions, “麻豆原创’s integration of 麻豆原创 Signavio and 麻豆原创 LeanIX into its DTO platform enables organizations to achieve digital transformation seamlessly. By leveraging 麻豆原创 Signavio’s process observability and 麻豆原创 LeanIX’s technology observability, 麻豆原创 provides a holistic approach to enhancing processes and deriving value through unified observability. This approach enables organizations to represent their architecture and capabilities virtually and facilitates continuous improvement and automation of operational processes through AI-powered simulations. 麻豆原创’s robust vision and focused strategy and the development of large process models promise to deliver AI-driven transformation services that enhance insights, recommendations, and governance. Overall, 麻豆原创’s continued enhancement of its DTO platform underscores its commitment to empowering organizations with the tools needed to thrive in an increasingly digital world.”

Exploring the Digital Twin of an Organization

The digital twin of an organization mirrors how the business as a whole operates and adapts. Modern organizations are complex sets of connected business units, processes, people, and systems. The DTO showcases interdependencies among the different entities and the impact of change at all levels.鈥�

The DTO helps to understand how an organization operationalizes its business model in processes and applications, monitors inefficiencies, and tracks process improvement measures. In other words, creating a digital twin allows decision-makers to answer the big what-if questions about how their enterprise functions.

Rouven Morato, general manager of 麻豆原创 Signavio and 麻豆原创 LeanIX, emphasizes the strategic importance of DTO solutions: “The ability to map interactions across business processes and IT architecture gives leaders the confidence they need to drive change. Our advanced AI functionalities allow customers to safely simulate new business scenarios, ensuring agility and resilience in a volatile market.”

This honor reflects our dedication to empowering businesses with cutting-edge solutions that meet the evolving demands of the digital age. to understand the DTO market better and why 麻豆原创 Signavio has been acknowledged as a leader in this crucial area for four years.

Dee Houchen is global head of Market Impact for 麻豆原创 Signavio.

This is the second year in a row that 麻豆原创 Signavio has been positioned as a Leader in the report. We believe that this positioning implies that 麻豆原创 Signavio is a key driver for 麻豆原创鈥檚 growth and long-term strategy.

According to the Gartner Magic Quadrant research methodology, 鈥淟eaders execute well against their current vision and are well positioned for tomorrow.鈥�

Our solutions solve today鈥檚 real and diverse customer use cases — operational excellence, compliance, automation, transformation, etc.– and recognizes that we have a compelling vision for a future in which process automation and process AI open up new opportunities for our customers and partners.

麻豆原创 Signavio continues to focus on ensuring the long-term success of all of our customers and partners.

Revenue NSW

In the Australian state of New South Wales, the tax collected by Revenue NSW accounts for more than 35% of finances, helping fund essential services, from healthcare to education and policing.

With a vision to be the world鈥檚 most innovative and customer-centric revenue agency, Revenue NSW set out with a very specific objective: it wanted to analyze cases in which clients had overpaid land tax to identify why these overpayments occur and what experience clients received when obtaining refunds. This analysis would not only help reduce overpayment volumes and improve the client experience, but also enable the agency to work more efficiently for its diverse stakeholders.

鈥淎s part of our Aspire 2032 strategy, our vision is to be the world鈥檚 most innovative and customer-centric revenue collection agency,” shared Jocelyn Yem, director of Strategy and Innovation at Revenue NSW.”‘Embrace Innovation’ is one of our strategic focus areas, where we can respond to our customers鈥� needs by embedding a culture of continuous improvement. 麻豆原创 Signavio Process Intelligence has helped us achieve our first stage in this journey.鈥�

鈥溌槎乖� Signavio Process Intelligence has painted a clear picture of why clients pay too much land tax and how we can process refunds smoothly, along with a detailed road map to help us put these insights into action,鈥� confirmed Sabrina Bazouni, director of Land Tax at Revenue NSW.

Fujitsu Limited

Recognizing the wide-ranging effect of business process transformation solutions, Fujitsu Limited has embraced 麻豆原创 Signavio solutions across its operations and portfolio.

At one of its manufacturing plants in Japan, Fujitsu used the 麻豆原创 Signavio Process Intelligence solution to gather process execution data directly from the shop floor into the continuous improvement model the company had been using for many years. Integrating process data into the Kaizen discussions delivered never-before-seen insights, which helped the company further optimize its shop-floor processes and transform their Kaizen from traditional to digital, using process mining to generate data-driven insights.

This firsthand experience of the solutions has also allowed Fujitsu to enrich its customer offerings with new frameworks, insights, and tools that can help customers realign their organizations and make changes at speed.

Having seen the potential of 麻豆原创 Signavio solutions, Fujitsu now plans to extend its use both internally and externally. One such planned initiative involves combining the concepts of the digital twin on an organization and the intelligent enterprise, using business process transformation solutions as the mechanism of change.

Download a .

Dee Houchen is global head of Market Impact for 麻豆原创 Signavio.

Gartner, Magic Quadrant for Process Mining Platforms, Marc Kerremans, David Sugden, Nick Duffy, 29 April 2024聽

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

But what about a personal guide to navigate the complex realm of enterprise technology? The future of process optimization is closer than you might think, and it’s being powered by AI.

Leading business software providers are making significant strides in embedding personalized guidance and strategies for enhancing business processes directly into the enterprise solutions that companies already use.

Looking to grow your business? Streamline specific processes? Or maybe derisk your supply chain? Imagine the future where the software itself could tell you how to best use it to achieve your specific business goals. In fact, are hard at work embedding personalized guidance and strategies for improving business processes directly into the enterprise solutions you already use. And they鈥檙e putting AI up to the task.

Realizing the Art of the AI Possible

Your phone can tell you how much time you spend using it, providing insight into how often you tap into specific apps. But capabilities like these leave you to analyze and act on that usage data all by yourself. For example, if you鈥檙e scrolling for three hours a day on a social media site, your phone probably is not going to tell you that鈥檚 too much time, let alone suggest steps for taking a social media detox.

Future enterprise software will be much more intelligent than this. Right now, you can likely tap into that same sort of data on how often employees use individual enterprise software solutions, or even how much time they spend on specific processes. However, it is hard to know what to do with these data insights other than wonder why your workers are spending so long processing invoices, onboarding new employees, or completing any number of other tasks.

By combining your software usage data, existing processes, and business goals, AI will be able provide you with actionable steps toward better business processes that help achieve those goals. All this, embedded right into the solutions you already use. It鈥檚 this combination of human and artificial intelligence that adds the most value and enables your organization to become an .

Creating the Intelligent Enterprise

Say your company implemented 麻豆原创 Concur solutions to help employees book and expense business travel. For many businesses, processing travel expense documentation is not a core competency so the opportunity to streamline the process creates efficiencies for the business. Using AI and machine learning, 麻豆原创 Concur taps years of expense user data that helps identify hard-to-detect spend issues and anomalies. That same technology powers , a self-serve audit function within the solution, that is then augmented with a team of human auditors to create great accuracy.

The same can said about generative AI use cases that enable leaders and recruiters to create job descriptions and find ideal candidates or help employees find personalized learning recommendations to fuel their career progression. These efforts help organizations hire and develop employees at scale, creating a future-ready workforce.

Or perhaps you need to anticipate supply chain issues impacted by incoming weather — AI can enhance supply chain efficiency by predicting demand, optimizing inventory levels, and identifying potential disruptions before they occur. According to McKinsey, implementing AI-enabled supply chain management solutions has already compared to those who do not use them. No matter the business problem you are trying to solve, the potential for process optimization with AI is endless and, combined with human intelligence, can deliver better results than either could independently. 

Unlocking an AI Guide to the Cloud

The future of process optimization in enterprises is an exciting landscape, and . Often, the first step for businesses on the path to digital excellence is embarking on cloud transformation. The futures of the cloud and AI are intrinsically linked. As business software providers embed the power of AI — such as our generative-AI copilot Joule — into their offerings, it allows for data-driven insights that are relevant, reliable, and responsible. 

If you have already begun a digital transformation in the cloud, AI can equip you to optimize your processes for cloud-based operations. Modern core business technology, such as 麻豆原创 S/4HANA Cloud, serves as an innovation engine that enables you to take advantage of next-generation technology virtually without limits. In the future, when you integrate AI-enhanced software solutions with 麻豆原创 S/4HANA Cloud, you will ideally be able to optimize processes from end to end across your entire software landscape.

It鈥檚 akin to the way modern luxury vehicles can tell you how to drive in more fuel-efficient ways by analyzing all the parts — and their individual functions — that come together to move you forward. But good business practices shouldn鈥檛 be a luxury. As AI technology continues to advance, it promises to revolutionize various aspects of enterprise technology, creating a more connected, intelligent, and optimized business environment.

The AI-powered guide to the world of enterprise technology is already here, and it’s taking businesses to new heights.

Claudio Muruzabal is president of Cloud Success Services at 麻豆原创.

Luckily, as consumers, we rarely have to look underneath the surface, onto the complexity required to make these systems function. Businesses aren鈥檛 that lucky. As business processes become more and more digitized, it is more important than ever to understand the impact of operational systems on business outcomes and to align business strategy with IT architecture.

It’s like watching your favorite professional sports team 鈥� everyone can be an armchair expert, but fielding a winning team week after week and year after year takes consistent and ongoing effort. Coaches and players need to work together, pulling in data from various sources and applying creative, exploratory analysis to discern the best strategy, mental and physical fitness, and tactics needed to win a particular match. Every business decision is like a new match and the schedule has become more crowded and the stakes higher.

In the same way, businesses need to take a holistic team view that looks at the health of the overall business, identifies key processes and functions, and creates the opportunity for improvement and change. This team view requires understanding end-to-end business processes, the operational systems they touch, and how well they meet business goals as well as the needs of customers and employees. As businesses look to drive complicated business and technology transformation faster, at scale, and with more confidence, they are turning to the emerging practice of process observability.

What Is Process Observability?

At its most basic level, 鈥榦bservability鈥� is the ability to measure the internal states of a system by examining its outputs. It also implies an ability to separate critical information from routine information. A 鈥榩rocess鈥� is simply a description of how something gets done. So 鈥榩rocess observability鈥� provides a better understanding of the state and performance of how work is getting done within an organization. A process is observable if stakeholders and systems understand how it operates 鈥� where the process outcomes are known 鈥� and actions can be derived to improve or change these outcomes.

Of course, anything that sounds that simple is usually extremely difficult to execute. Here, the challenge is ensuring that the right observations based on the right data are being collected and that the right people have the right tools to analyze that data in real or near-real time. Identifying patterns, trends, anomalies, and potential issues in this way requires strong alignment of business strategy and IT architecture, as well as the ability to directly connect business processes to the underlying IT landscape they rely on.

Where to Start

Supporting better business outcomes must always be the driving force behind ongoing process analysis, insights, and change. Increasing process observability is not about vanity metrics for executives but the alignment needed to make change easier. This depends on three key pillars 鈥� data, models, and benchmarks.

Obviously, a key part of observability is accessing the data that tells you what is happening at a granular level. Every business process produces data in the form of event logs, metrics, and traces. There鈥檚 also data from application monitoring and data on the cycle times or costs for processes. Experience data can be gathered from customers, employees, or other stakeholders. In other words, there鈥檚 no lack of data sources.

The bad news is that a recent research study with IDC* found that simply having access to multiple sources of insight was not enough by itself. In fact, when organizations leverage multiple data sources but do not integrate them, they encounter significant challenges. The good news is that the organizations that perform best are significantly more likely to integrate different data sources to analyze processes than the organizations performing less well. 

Just like the pre-game stratagems of your favorite team, business process models are more of an idealized version of reality that rarely survives unscathed at first contact with the reality of the opposing team or the reality of the business.聽 Because of this, it is necessary to bridge the gap between the results of modeling and what is happening in real life. This requires feedback from human experts about underlying issues that cannot be captured by the data alone. Keep in mind that perfect observability is an unattainable goal. It is important to avoid analysis paralysis by understanding the interplay of process models and data, and make conscious, reasonable trade-offs between maximizing process observability and making efficient use of limited time and resources. Don鈥檛 let perfect be the enemy of good when you see a clear goal in front of you. You can take one right step at a time.

Benchmarking is a great way to take one such step towards increased overall observability of your processes. Comparing your outcomes to best-in-class performers in similar organizations provides useful insights on its own. In addition, it can help identify which processes can provide the most competitive differentiation for your business. Benchmarks are most useful when they show us more than just our destination 鈥� they need to provide content and guidance on the best way to arrive at that destination.

At the End of the Day, It’s about People

For decades, business leaders have been waiting for technology to fully deliver on the promise of seamless and delightful customer experience; ubiquitous, clean, and secure data; robust and complete applications; and a way to easily test and embed new technologies. In other words, they want to know how technology is supporting business outcomes. This is the promise and the challenge of process observability.

As in any team sport, communication 鈥� frequent, data-driven, curious 鈥� is vital for success. Historically, one of the toughest communication gaps has been linking business strategy with technology architecture, mapping business outcomes with underlying operational systems. Bridging this gap is critical to success. The good news is that we are hearing from our most innovative customers that their teams are finally starting to have the right conversations. Instead of IT reporting to the business about system performance and the like, the conversation is now centered on how processes are performing and what needs improving.

*IDC White Paper, sponsored by 麻豆原创, Business Process Observability: A Collaborative Approach to Transformation Enablement, doc #EUR251308223, November 2023.

Dee Houchen is global lead for the Market Impact Team at 麻豆原创 Signavio.

LeanIX, as a market leader in enterprise architecture management, will further enhance 麻豆原创鈥檚 ability to digitize and simplify business transformations.

With the drivers of change 鈥� customer behaviors, market conditions, innovation disruption, talent shortages, environmental conditions, etc. 鈥� transformation has become an imperative. This is backed up by survey data that show that 90% of organizations link their own performance with the progress they have made on transformation.*

As 麻豆原创 we are at the heart of business execution for so many companies out there. When talking to them, we hear that they clearly understand this need to transform. But we also hear that they struggle on how to get there. Their reality of business processes, data quality, and system landscape has grown over the last 10 to 20 years into a complexity that is hard to undo, let alone transform to an agile and dynamic set up.

When we as 麻豆原创 reinvented our strategy three years ago, we elevated this need of our customers to get more help along their transformation journey to one of our key priorities. We acquired Signavio and established 麻豆原创 Signavio as a very successful business unit to help our customers transform on the process side. We know that when our customers adopt a process-centric approach, they are able to visualize the impact of technology architecture on the day-to-day flow of work and business outcomes, giving them a clearer foundation for change and ongoing optimization.

In the two years since acquisition, we have listened closely to our 麻豆原创 Signavio customers and engaged in their transformation project. They want to digitize the transformation journey as much as possible 鈥� the rewards of digitization are better collaboration and business buy in, accelerated time to value, and data-driven decision making. They look to us to deliver solutions that accelerate and de-risk their transformation journeys. They want better integration into operational systems to ease deployment and roll out of new processes, and they crave information on best practices and industry standards. We listened聽and the constant theme we saw was bringing together the process world with the IT world. 聽聽

At the center of what鈥檚 needed is a stronger connection between IT landscape and business processes, the ability to identify the impact of technology on business outcomes. IT landscapes, like process landscapes, have exploded in complexity and have become webs of interconnected applications, data, and workflows, making it nearly impossible to predict the consequences of any change, large or small.

That is where LeanIX comes into play. With LeanIX鈥檚 ability to have full transparency into the IT landscape and ideal planning capabilities for the future design of the applications we are perfectly complementing the transformation capabilities of 麻豆原创 Signavio in the process world 鈥� like two sides of the same coin: process and systems.

The addition of LeanIX will allow CIOs and IT leaders to gain the transparency and planning capabilities for their enterprise architecture to own the transformation and proactively drive the conversation with the business stakeholders. As 麻豆原创 Signavio for the process world, LeanIX will give CIOs and IT leadership more relevance in critical business decisions and their impact on core operations, and greater ability to react to market trends and seize new opportunities such as generative AI.

Our vision is the creation of a complete business transformation suite. 麻豆原创鈥檚 market leading technology platform and our broad and innovative application portfolio are already helping our customers become future-proof, agile and intelligent enterprises. We are now on our way to delivering the most complete business transformation portfolio to help all of our customers on their transformation journeys.

With the addition of LeanIX鈥檚 IT-centric transformation capabilities to our existing portfolio of RISE with 麻豆原创 and GROW with 麻豆原创, 麻豆原创 Signavio solutions, cloud application lifecycle management, and 麻豆原创 Business Technology Platform, we are uniquely suited to deliver for our customers a clear path to success.

Change, whether incremental or revolutionary, is constant and inescapable. Effectively managing change requires trust 鈥� trust in people to do their best, trust in technology to seamlessly and securely support work execution, integrations and new business models, and trust in the long-term purpose and vision.

At 麻豆原创, we strive to be a trusted advisor, working hand in hand with our customers as they manage their transformation journeys. We are excited to bring LeanIX鈥檚 people and capabilities together with our own, giving us a stronger foundation for helping our customers seize the opportunities inherent in the changes that are coming, whatever those changes may be.

Rouven Morato is general manager and chief revenue officer of 麻豆原创 Signavio.

*麻豆原创 Insights “Senior Executive Priority Study” 2021/2022

At the 麻豆原创 Signavio Business Process Transformation Forum, , we鈥檙e gathering to explore these issues and to demonstrate how a strategic approach to is the foundation for true business agility. Notable thought leaders, executives, technology experts, and business leaders will be on site, sparking questions, creating insights, and driving conversations designed to help us all more prepared for what鈥檚 next.

This year鈥檚 event offers some great opportunities for anyone attending, including:

Hearing from Thought Leaders

We鈥檝e gathered some of the industry鈥檚 great minds to share their perspectives on the value and potential of process management. 麻豆原创 Signavio Co-General Managers Gero Decker and Rouven Morato will kick things off, sharing their latest thinking on process transformation as a strategic differentiator in a changeable world. Forrester analyst Bobby Cameron, whose specialty is on transformative uses of technology to drive business success, will help make the link between technology infrastructure, customer experience, and business outcomes. 麻豆原创 Signavio Chief Product Officer Ron Agam will make the connection between technology and sustainability, as organizations across the world work to transform business practices to meet new goals. And in a can’t-miss the discussion, Darwin Deano of McKinsey and Dr. Mathias Kirchmer from BPM-D will talk about how establishing process management as a strategic discipline helps companies achieve their business goals, with process standardization and harmonization as the critical basis for agility.

Getting up Close with 麻豆原创 Signavio Solutions

Our best subject matter experts will be on site to walk through our capabilities and offerings. They are ready to show and discuss everything from business process transformation, how to approach process automation, and driving innovation. Attendees will also have the opportunity to take a look at our latest 麻豆原创 Signavio Community site, where customers can ask questions and exchange information.

Learning from Peers

There鈥檚 nothing better than hearing from companies and people who are facing the same issues and opportunities that you are seeing. A wonderful roster of customers are on tap to share their experience and advice, including Avaya, General Motors, NTT, Driscoll鈥檚, Honeywell, Jabil, Qorvo, Molex, and Aristocrat. Be ready with your questions and thoughts to make these sessions as interactive and informative as possible.

Having Some Fun

Science tells us that we learn more easily when we are having fun, so get the most out of your trip by getting engaged with your fellow attendees. Plenty of networking opportunities will be provided throughout the event. In addition, golfing legend Gary Player will provide inspiration as he shares what he has learned about success during his long career and life.

The 麻豆原创 Signavio Business Process Transformation Forum, being held at the Ritz-Carlton in Orlando, Florida, September 20鈥�22, 2022. .