The decision to further strengthen this long-standing partnership was unveiled during a guest lecture at QUT鈥檚 Gardens Point campus, where Julian Lebherz, 麻豆原创 Strategic Advisor, addressed Master’s students enrolled in the QUT Business Process Analytics course. The lecture emphasized the importance of integrating business transformation into standard operations, highlighting real-world applications as well as why some companies are more successful than others at realizing tangible and sustainable value when it comes to deploying business process intelligence solutions.

A key highlight of this collaboration is the nomination of Lebherz as QUT Industry Fellow, underscoring the ambition and momentum of the connection between 麻豆原创 and QUT. With over a decade of highly specialized experience deploying process intelligence solutions and establishing associated delivery organizations in various industries, he is globally recognized as one of the leading experts in the field. Having served in the steering committee of the IEEE Task Force on Process Mining and co-organizing several international conferences on the subject, Lebherz will contribute significantly to the university鈥檚 academic and research endeavors, fostering a deeper integration of industry insights into the curriculum.

“麻豆原创 is committed to equipping QUT and its students with the expertise and technology required to turn business disruption into competitive advantage,” Lebherz said. “Business transformation must become a ubiquitous capability, and hence we [麻豆原创] are doubling down by strengthening partnerships with leading organizations.”

The partnership aims to explore various avenues for collaboration, including internship and research project opportunities, executive education programs, and hackathons. These initiatives are designed to provide students and researchers with hands-on experience and exposure to real-world challenges, aligning academic pursuits with industry needs.

Professor Alistair Barros, head of the School for Information Systems at QUT, expressed enthusiasm for the partnership, stating, “QUT鈥檚 School of Information Systems is intensifying both research and education of holistic business transformation and enterprise computing, encompassing the continuous flywheel of process execution, intelligence, improvement, and change deployment.”

Professor Moe Thandar Wynn, leader of QUT鈥檚 process science group and co-director of QUT鈥檚 Centre for Data Science, highlighted the benefits of strong industry ties, noting, “Our researchers and students benefit tremendously from strong industry collaboration. Partnerships like this one enable us to align curricula and research projects closely with real industry needs.”

The announcement marks a significant step forward in QUT鈥檚 position as a global leader in business process management and process intelligence. By integrating end-to-end business transformation into the academic curriculum across multiple courses, as well as deepening the connection to real-world outcomes, QUT and 麻豆原创 are set to redefine the landscape of business transformation education, preparing students to thrive in an era of constant disruption.

Lucas de Boer, Global Marketing Program Lead, 麻豆原创 Signavio

Click the button below to load the content from YouTube.

Always allow YouTube

鈥淓verybody wants to have a [better] look at their processes,鈥� said Kaiser Group Chief Digital Officer Andreas Vehreschild. 鈥淲e use 麻豆原创 Signavio for identifying all of our processes — we use it like a flashlight.鈥�

Having all the facts and figures at their fingertips enables Kaiser leaders to make fact-based decisions, while full visibility into all of its processes will also help with preparation for a smooth migration to 麻豆原创 S/4HANA. Learn more

The new CDO had two specific goals: first, to standardize processes across all subsidiaries and create a template for any newly acquired business to follow, and second, to upgrade Kaiser鈥檚 outdated legacy system to 麻豆原创 S/4HANA.

He embraced the challenge, recognizing that comprehending the business processes was an essential first step for long-term success. He also was aware that this challenging task could only be accomplished with a strong partner, engaged contributors, and a powerful IT tool. This is where digital consultancy and 麻豆原创 partner and the business process transformation portfolio came into play.

Click the button below to load the content from YouTube.

Always allow YouTube

Long-Term Success with End-to-End Processes

Significant change management was required as colleagues needed to transition from instinctive decision-making to a data-driven approach. 鈥淭his was not merely an IT project, but also a business one,鈥� Vehreschild said. 鈥淚t was imperative to engage the various stakeholders right from the outset and eliminate any obstacles to change.鈥� He said it was important to look at the end-to-end processes and not just focus on one department or process, because 鈥渆very process impacts other departments and their processes as well.鈥� The backing of management was also crucial for the long-term success of the project, he emphasized.

To bring all stakeholders and their needs under one roof and gain a common understanding of the transformation project, Vehreschild hosted a series of workshops. 鈥淪ome of the long-serving employees from different subsidiaries had never met before, and now they discussed their process challenges. Intercultural interaction was very important,鈥� he said.

The transformation team, supported by Valantic experts and their wealth of knowledge and experience, opted for a decentralized approach. They started with the company鈥檚 Swiss subsidiary, subsequently expanding to other locations. They had three main topics on their agenda: 麻豆原创 best practices, performance of the processes, and immediate impact through quick fixes.

Transparency Across All Systems and Processes

Frank Franzlik, head of Process and Project Engineering, Valantic ERP Consulting, described how the business process transformation project started: 鈥淥ut of the full 麻豆原创 Signavio portfolio, we first used 麻豆原创 Signavio Process Manager. The solution helps to document, model, and simulate business processes. The scope for this involved the four core processes of Kaiser: order to cash, purchase to pay, demand to supply, and record to report. Second, we implemented 麻豆原创 Signavio Process Insights, which identifies, analyzes, prioritizes, and monitors a customer’s most critical business processes and alerts them when an issue arises.鈥�

Vehreschild expressed great satisfaction with the results of these preliminary measures: “For the first time, we achieved transparency across all our systems and processes, each associated with specific numerical values.” It only took the project team about one week to implement the whole system.

In the workshops, the team introduced the concept of best practices and process management with 麻豆原创 Signavio solutions to their colleagues in all locations and showed them the performance of their current processes with concrete examples like throughput time or cash discount. 鈥淭hey were able to link the process and performance then, understanding which lever to adjust to enhance efficiency,鈥� Vehreschild said.

Immediate Impact Leads to Acceptance

The business partners saw immediate impact. 鈥淲e were able to offer quick solutions to problems in the processes that had developed over a long period of time,鈥� Vehreschild said. 鈥淥verall, everyone involved was very satisfied with the new approach.鈥�

鈥淣ow, the advantage is that anytime there’s a process discussion within our production or sales department, everyone says 鈥楲et鈥檚 solve it with 麻豆原创 Signavio!鈥欌�� he said, noting that his colleagues now understand the portfolio’s functionality, know its potential, and realize they can use it as a flashlight to identify strengths and weaknesses.

Talking about lessons learned, the CDO said: 鈥淣ever underestimate the power of a community! It encompasses uniting varied departments and cultures, promoting dialogue, and providing opportunities for interaction.鈥� He also said that working with a strong partner like Valantic was crucial for the success of the project.

Franzlik of Valantic gave an outlook on the further joint path of the partners: 鈥淭hanks to the insights gathered from 12 distinct workshops, we are now positioned to establish a road map for successful 麻豆原创 S/4HANA implementation,鈥� he said. 鈥淲e aim for a decisive road map, our so-called 鈥楪PS,鈥� to assist Kaiser on its digitization journey.鈥�

IT leaders face no shortage of demands nowadays. From reducing costs to strengthening cybersecurity and adapting business models, they must tackle a variety of objectives. But here鈥檚 where the situation can get tricky 鈥� most IT projects meet individual goals effectively, but they still fall short when aligned with a broader business transformation initiative.

Take, for example, a siloed IT project. It may appear successful at first, but gaps are often exposed when it鈥檚 integrated into a larger initiative. Suddenly, what seemed like a cost-saving project becomes a source of delays and frustration due to a lack of coherent planning at the outset.

The key to overcoming this common challenge is mapping out the entire transformation process before starting a project. A tailored, well-planned IT strategy helps ensure every project contributes to the broader business goal without waste and with long-term value.

The Pathway to Comprehensive Plans

Too often, companies rush into transformation without a clear plan, leading to disjointed efforts. One project launches, then another, and another 鈥� without anyone considering how they fit together.

Enter the role of a business transformation advisor. This expert helps organizations create a custom strategy in which all components are meshed together to avoid execution inconsistencies, siloed teams, and mounting frustration.

Instead of relying on off-the-shelf solutions, business transformation advisors create a road map tailored to specific business needs by following five fundamental steps:

1. Set the mandate and scope. A clear mandate, scope, and approval from leadership are essential. This includes understanding the business鈥� mission, target markets, and future goals, such as AI innovation and sustainability.
2. Recognize and understand the strategic direction. Every IT project should reflect the overall business vision. Involved organizations must know what the drivers are, who the decision-makers are, and what criteria best measure short- and long-term success.
3. Define decision criteria. All project deliverables must align with the company鈥檚 long-term goals. By focusing on stakeholders鈥� priorities and requirements, every team can understand how their efforts contribute to the larger transformation 鈥� and demonstrate their value with transparency and accountability.
4. Define the procedure model. Whether picking process analysis tools or outlining project deliverables, every step of the plan needs to be carefully assessed. Investing in the right tools upfront saves time, prevents bottlenecks, and leads to better decision-making.
5. Identify key factors. The right partners, especially software providers, are critical for project success. Such factors include strong management sponsorship, clear time and budget constraints, and addressing potential resistance.

With these steps, your strategy will result in a solid IT foundation that directly supports business goals.

Partner Selection: A Make-or-Break Decision

When defining a corporate strategy, companies often question the role of their software providers. 麻豆原创 strategic advisors help customers navigate this debate with unbiased guidance tailored to their unique needs.

With extensive industry, process, and methodology expertise, advisors help ensure that the overall business transformation is aligned with strategic goals. They often use tools such as 麻豆原创 Signavio Process Insights for initial process analysis and 麻豆原创 LeanIX solutions for architecture evaluation.

This approach is based on the TOGAF Standard for a comprehensive, layered assessment of the enterprise architecture. Advisors compare business capabilities with the right 麻豆原创 solutions while occasionally involving product experts or developers to solve specific challenges. The final product choices remain with the customer, with 麻豆原创 maintaining a neutral stance.

The Confidence to Drive Impactful Change

In any large project, confidence is vital. As a business leader, you need to be sure that your IT transformation will deliver results. Strategic advisors help ensure project outcomes align with business goals and decision criteria.

This process leads to several key deliverables, including:

• IT target architecture: A blueprint for aligning IT with business strategy
• Compatible transformation road map: A step-by-step guide to realizing IT goals while considering dependencies and capacity
• Effort estimate: A breakdown of resources, roles, and costs so nothing is left to chance
• Cost-benefit analysis: A detailed look at ROI, net present value (NPV), and other financial metrics to help guide decisions

Even though these deliverables provide the clarity necessary to help ensure the business stays on track, the people who help make the transformation should always be remembered. Early involvement of employees and business representatives drives smoother change management, especially when adopting a cloud mindset and dealing with the limitations of cloud solutions.

The Harmonization of IT and Business Goals

A tailored IT strategy isn鈥檛 just a road map. It鈥檚 a catalyst for future growth 鈥� and the future is now.

By customizing their strategy, IT teams become a powerful engine. They not only drive the business forward while meeting unique needs and goals but also align technology with the company鈥檚 vision, empower organizational teams, and unlock long-term success.

Explore the benefits of tailoring your IT strategy with a plan for a solid technology foundation. Read the and our .

Keywan Nadjmabadi is head of Business Transformation & Architecture for Switzerland and Central and Eastern Europe at 麻豆原创.

With the release of new process AI capabilities for 麻豆原创 Signavio — process recommender and performance indicators recommender — 麻豆原创 is taking a step closer to realizing this promise.

Embedded into 麻豆原创 Signavio Process Transformation Suite, these novel capabilities deliver instant, tailored process and metrics recommendations that will help process owners and process analysts accelerate process model design, more readily define their process monitoring strategy, and improve the quality of business outcomes.

麻豆原创 Signavio and 麻豆原创 LeanIX solutions are core elements of the Business Transformation Management portfolio, which leverages 麻豆原创 Business AI technology, initiatives, and principles to help customers on their transformation journeys, and deliver generative AI capabilities that are specific to the process world.

The latest release of 麻豆原创 Signavio Process Transformation Suite features the following:

• An AI-assisted process recommender provides process owners with preconfigured process models suggestions out of a database of more than 5,000 best practices from 麻豆原创. 鈥疶his new generative AI capability will help process owners move fast from the initial exploration phase to process design by instantly narrowing down hundreds of options to those that present a best match to their business.
• Users are suggested preconfigured process models which serve as a great foundation they can save, edit, and further perfect, saving weeks, if not months, of stakeholder interviews and lengthy workshops currently required to design a new process or redefine an existing one.
• An AI-assisted performance indicators recommender delivers instant recommendations on the most relevant process performance indicators (PPIs) to be applied to a specific process, based on a database of thousands of KPIs and PPIs.
• A capability to identify key process metrics among a variety of options, which is critical to measure success, can recommend the most relevant measures to assess the performance of a business process, providing companies with much needed insight into how they can streamline operations and reduce overhead.

鈥淕enerative AI is impacting every facet of modern organizations, and every process — from finance to sales, procurement, and supply chain management — can benefit from this transformative force,” shared Dee Houchen, head of Market Impact for . “With generative AI serving as a catalyst, we are developing the third generation of our business process management solutions to make people鈥檚 work easier and help them perform it faster. When it comes to process management, generative AI can also extend the horizon of our thinking, by providing suggestions that experts can build on. At the same time, we can see generative AI lowering the entry barriers to disciplines such as process analysis, acting as a knowledge multiplier and helping companies to scale.鈥�

In addition to these newly released capabilities, a process mining co-pilot currently in beta testing is expected to be released in November this year. The AI-assisted process analyzer, also known as text-to-insights, will empower users with any skillset to extract deep insights and obtain valuable knowledge from process information simply by using natural language and a question/answer approach. Along with improving the time to insight, this new co-pilot will help continue the trend of democratizing process mining, ensuring as many people as possible within an organization can contribute to process excellence.

Lucas de Boer is Global Marketing Program lead for 麻豆原创 Signavio.

鈥淲hich processes should I consider using the latest solutions and capabilities available in the landscape? What are the risks? How can I make that improvement impactful? Does data need to flow differently? How should I manage and govern those changes efficiently?鈥�

These questions can be routinely answered through during an initial move to the cloud. However, as new capabilities emerge and technologies advance, users become increasingly interested in applying the cloud more broadly across their organization. More business leaders recognize that cloud-based innovations 鈥� such as generative AI 鈥� open up previously unimaginable possibilities. They want to take full advantage of these innovations without delay.

This is where the plan for 麻豆原创 Signavio solutions can empower organizations to take significant strides in their cloud journey. Before any process change or improvement becomes a reality, organizations can inform their choices with de-risking practices, thoroughly tested assumptions, and simulated outcomes.

Seizing Every Moment to Be the Best

At every step of their cloud journey, companies gain incredible momentum and empowerment when they have on-demand access to personalized support and resources. This support system is a constant, reassuring presence, enabling inspired changes and improvements to unfold as the cloud delivers truly transformative technology.

麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can play an essential role in accelerating the journey to success. By connecting companies with business transformation experts and offering best practice reviews and tailored guidance, it can inspire companies to adopt new features and make the most of their cloud investment.

Organizations have found that these prescriptive, one-to-one services can make it easier to make the most of their cloud investment. The support of functional and technical services led by 麻豆原创 delivery experts can greatly enhance the ability to reduce implementation preparation time, optimize performance and stability, and streamline business processes.

Business outcomes accelerate when roadblocks to adoption are thoroughly reviewed and dedicated plans for process improvements are put in place. Opportunities to enhance the end user experience become more apparent, making the journey smoother and more rewarding. Adoption optimization and cost reduction are further supported by leveraging standard product capabilities and adopting new features that align with business needs, guided by experts who help configure and optimize solutions.

All these advantages of 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can enable businesses 鈥� such as the Indonesia-based engineering services company (Petrosea) 鈥� to digitalize operations without disrupting day-to-day work.

As a midsize business with ambitious growth plans, Petrosea adopted standard processes during its cloud ERP migration to 麻豆原创 S/4HANA Cloud Public Edition with the support of 麻豆原创 Preferred Success. The plan also helped integrate the company鈥檚 existing portfolio of third-party and 麻豆原创 solutions to create a single source of real-time insight for improved and informed decision-making. This alignment with business goals and technology later led to the implementation of additional analytics, cloud solutions, and a business technology platform, creating a data-driven organization ready for the future.

Transforming Processes Continuously with Value

A key feature of 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions is access to best practice advisory sessions. These learning opportunities share valuable insights, predefined and leading practices, and practical knowledge based on the collective experience of companies actively using 麻豆原创 Signavio solutions. This helps ensure that companies not only transform their processes but also continue to adapt them effectively as new demands and challenges emerge, in alignment with their unique needs and objectives.

In addition to best practice advisory sessions, the plan provides key feature advisory sessions. Subject-matter experts provide regular guidance on available features that can improve and expand a company鈥檚 use of 麻豆原创 Signavio solutions. This level of support considers business goals and collaborates with stakeholders and users to help identify, evaluate, and deploy the most relevant features and optimize process outcomes.

Another enhancement is the solution launch checks. These expert-led workshops help organizations assess the operational and technical readiness of their chosen portfolio of 麻豆原创 Signavio solutions. This step helps clear a critical path for going live and rolling out newly released 麻豆原创 Signavio solutions and capabilities.

麻豆原创 Preferred Success for 麻豆原创 Signavio solutions can offer even more value through its success checks. These well-defined post-implementation reviews gauge how effectively the 麻豆原创 Signavio solutions meet business objectives and user needs. By identifying usage patterns and optimization opportunities, companies can improve process efficiency, reduce costs, and align strategies with evolving business needs.

Driving Process Excellence with Sustainable Outcomes

The knowledgeable expertise, services, and resources offered through 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions are strategically developed to help amplify the bottom-line impact of every process enhancement and transformation initiative.

The continuous analysis of solution usage, adherence to best practices, and exploration of potential gains consistently uncover new avenues for process improvement and increasing operational efficiency. In return, organizations gain an iterative approach that helps them not only adapt to current challenges but also drive superior business operations and outcomes to thrive in dynamic and competitive environments. 

Ready to realize the full potential of your business operations? or contact your local 麻豆原创 representative to learn more about 麻豆原创 Preferred Success for 麻豆原创 Signavio solutions.

Marcel Bitter is a business development manager at 麻豆原创.

The strategic alliance between Datricks and 麻豆原创 Signavio leverages the strengths of both to deliver unparalleled value to customers, revolutionizing proactive risk management to help accelerate business process transformation. Together, Datricks and 麻豆原创 Signavio aim to provide a seamless and integrated solution for financial business risk mining and process management that supports both internal controls and business transformation. This collaboration underscores a shared commitment to innovation and excellence, driving forward the capabilities of risk management in the financial sector.

Datricks鈥� cutting-edge, AI-driven technology, combined with 麻豆原创 Signavio鈥檚 leading expertise in business process transformation, helps deliver a comprehensive solution that can streamline operations and empower organizations to proactively identify and mitigate risks before they escalate into major disruptions. The solution can tackle the gap between business processes and compliance and can reduce long and expensive auditing cycles, allowing our customers to maximize efficiency and reduce costs. Risks and controls are identified by Datricks and then integrated into 麻豆原创 Signavio solutions to access control and process effectiveness, fostering proactive risk management.

Our end-to-end solution enables customers to:

• Uncover hidden risks: Datricks’ AI-powered risk mining solution continuously analyzes 100% of customers’ financial data, exposing unseen anomalies and potential threats to financial integrity.
• Prevent financial and reputational damage: Mitigate risks proactively before they escalate, safeguarding your company’s financial health and reputation.
• Streamline audits and controls: Eliminate error-prone manual work and enhance existing controls with automated and reliable processes.
• Gain real-time insights: Receive immediate answers to audit-related questions, identify the root cause of risks, and make informed decisions with confidence.

Datricks for Risk Mining helps automate risk detection and mitigation, ushering in the era of autonomous finance. It seamlessly integrates with 麻豆原创 Signavio solutions, offering a holistic view of risk and process management. Together, we provide an end-to-end solution for financial business risk mining and process management, supporting both internal controls and process transformations.

Mani Pirouz is chief business officer for 麻豆原创 Business Transformation Management.

The SPARK Matrix provides a detailed analysis of global market dynamics, significant trends, and the vendor landscape. Each market participant is analyzed against several Technology Excellence and Customer Impact parameters. 麻豆原创 Signavio stands out for its comprehensive DTO solutions that can effectively merge organizational processes with technological capabilities, fostering continuous improvement and strategic decision-making.

Our strengths highlight our leadership position in several critical areas:

• Enterprise observability: Integrating process observability with technology observability, we can provide organizations with a detailed understanding of their operations.
• AI-powered applications: We leverage generative AI to offer applications that help enhance process knowledge and support informed decision-making.
• Value accelerators and benchmarking: Our tools can provide ready-to-use best practices and metrics, helping organizations quickly assess and improve performance.
• Modeling and experience connection: We extend DTO capabilities to customer touchpoints, working to ensure comprehensive transformation efforts.

According to鈥疭ofia Ali, associate director and principal analyst at Quadrant Knowledge Solutions, “麻豆原创’s integration of 麻豆原创 Signavio and 麻豆原创 LeanIX into its DTO platform enables organizations to achieve digital transformation seamlessly. By leveraging 麻豆原创 Signavio’s process observability and 麻豆原创 LeanIX’s technology observability, 麻豆原创 provides a holistic approach to enhancing processes and deriving value through unified observability. This approach enables organizations to represent their architecture and capabilities virtually and facilitates continuous improvement and automation of operational processes through AI-powered simulations. 麻豆原创’s robust vision and focused strategy and the development of large process models promise to deliver AI-driven transformation services that enhance insights, recommendations, and governance. Overall, 麻豆原创’s continued enhancement of its DTO platform underscores its commitment to empowering organizations with the tools needed to thrive in an increasingly digital world.”

Exploring the Digital Twin of an Organization

The digital twin of an organization mirrors how the business as a whole operates and adapts. Modern organizations are complex sets of connected business units, processes, people, and systems. The DTO showcases interdependencies among the different entities and the impact of change at all levels.鈥�

The DTO helps to understand how an organization operationalizes its business model in processes and applications, monitors inefficiencies, and tracks process improvement measures. In other words, creating a digital twin allows decision-makers to answer the big what-if questions about how their enterprise functions.

Rouven Morato, general manager of 麻豆原创 Signavio and 麻豆原创 LeanIX, emphasizes the strategic importance of DTO solutions: “The ability to map interactions across business processes and IT architecture gives leaders the confidence they need to drive change. Our advanced AI functionalities allow customers to safely simulate new business scenarios, ensuring agility and resilience in a volatile market.”

This honor reflects our dedication to empowering businesses with cutting-edge solutions that meet the evolving demands of the digital age. to understand the DTO market better and why 麻豆原创 Signavio has been acknowledged as a leader in this crucial area for four years.

Dee Houchen is global head of Market Impact for 麻豆原创 Signavio.

This is the second year in a row that 麻豆原创 Signavio has been positioned as a Leader in the report. We believe that this positioning implies that 麻豆原创 Signavio is a key driver for 麻豆原创鈥檚 growth and long-term strategy.

According to the Gartner Magic Quadrant research methodology, 鈥淟eaders execute well against their current vision and are well positioned for tomorrow.鈥�

Our solutions solve today鈥檚 real and diverse customer use cases — operational excellence, compliance, automation, transformation, etc.– and recognizes that we have a compelling vision for a future in which process automation and process AI open up new opportunities for our customers and partners.

麻豆原创 Signavio continues to focus on ensuring the long-term success of all of our customers and partners.

Revenue NSW

In the Australian state of New South Wales, the tax collected by Revenue NSW accounts for more than 35% of finances, helping fund essential services, from healthcare to education and policing.

With a vision to be the world鈥檚 most innovative and customer-centric revenue agency, Revenue NSW set out with a very specific objective: it wanted to analyze cases in which clients had overpaid land tax to identify why these overpayments occur and what experience clients received when obtaining refunds. This analysis would not only help reduce overpayment volumes and improve the client experience, but also enable the agency to work more efficiently for its diverse stakeholders.

鈥淎s part of our Aspire 2032 strategy, our vision is to be the world鈥檚 most innovative and customer-centric revenue collection agency,” shared Jocelyn Yem, director of Strategy and Innovation at Revenue NSW.”‘Embrace Innovation’ is one of our strategic focus areas, where we can respond to our customers鈥� needs by embedding a culture of continuous improvement. 麻豆原创 Signavio Process Intelligence has helped us achieve our first stage in this journey.鈥�

鈥溌槎乖� Signavio Process Intelligence has painted a clear picture of why clients pay too much land tax and how we can process refunds smoothly, along with a detailed road map to help us put these insights into action,鈥� confirmed Sabrina Bazouni, director of Land Tax at Revenue NSW.

Fujitsu Limited

Recognizing the wide-ranging effect of business process transformation solutions, Fujitsu Limited has embraced 麻豆原创 Signavio solutions across its operations and portfolio.

At one of its manufacturing plants in Japan, Fujitsu used the 麻豆原创 Signavio Process Intelligence solution to gather process execution data directly from the shop floor into the continuous improvement model the company had been using for many years. Integrating process data into the Kaizen discussions delivered never-before-seen insights, which helped the company further optimize its shop-floor processes and transform their Kaizen from traditional to digital, using process mining to generate data-driven insights.

This firsthand experience of the solutions has also allowed Fujitsu to enrich its customer offerings with new frameworks, insights, and tools that can help customers realign their organizations and make changes at speed.

Having seen the potential of 麻豆原创 Signavio solutions, Fujitsu now plans to extend its use both internally and externally. One such planned initiative involves combining the concepts of the digital twin on an organization and the intelligent enterprise, using business process transformation solutions as the mechanism of change.

Download a .

Dee Houchen is global head of Market Impact for 麻豆原创 Signavio.

Gartner, Magic Quadrant for Process Mining Platforms, Marc Kerremans, David Sugden, Nick Duffy, 29 April 2024聽

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

But what about a personal guide to navigate the complex realm of enterprise technology? The future of process optimization is closer than you might think, and it’s being powered by AI.

Leading business software providers are making significant strides in embedding personalized guidance and strategies for enhancing business processes directly into the enterprise solutions that companies already use.

Looking to grow your business? Streamline specific processes? Or maybe derisk your supply chain? Imagine the future where the software itself could tell you how to best use it to achieve your specific business goals. In fact, are hard at work embedding personalized guidance and strategies for improving business processes directly into the enterprise solutions you already use. And they鈥檙e putting AI up to the task.

Realizing the Art of the AI Possible

Your phone can tell you how much time you spend using it, providing insight into how often you tap into specific apps. But capabilities like these leave you to analyze and act on that usage data all by yourself. For example, if you鈥檙e scrolling for three hours a day on a social media site, your phone probably is not going to tell you that鈥檚 too much time, let alone suggest steps for taking a social media detox.

Future enterprise software will be much more intelligent than this. Right now, you can likely tap into that same sort of data on how often employees use individual enterprise software solutions, or even how much time they spend on specific processes. However, it is hard to know what to do with these data insights other than wonder why your workers are spending so long processing invoices, onboarding new employees, or completing any number of other tasks.

By combining your software usage data, existing processes, and business goals, AI will be able provide you with actionable steps toward better business processes that help achieve those goals. All this, embedded right into the solutions you already use. It鈥檚 this combination of human and artificial intelligence that adds the most value and enables your organization to become an .

Creating the Intelligent Enterprise

Say your company implemented 麻豆原创 Concur solutions to help employees book and expense business travel. For many businesses, processing travel expense documentation is not a core competency so the opportunity to streamline the process creates efficiencies for the business. Using AI and machine learning, 麻豆原创 Concur taps years of expense user data that helps identify hard-to-detect spend issues and anomalies. That same technology powers , a self-serve audit function within the solution, that is then augmented with a team of human auditors to create great accuracy.

The same can said about generative AI use cases that enable leaders and recruiters to create job descriptions and find ideal candidates or help employees find personalized learning recommendations to fuel their career progression. These efforts help organizations hire and develop employees at scale, creating a future-ready workforce.

Or perhaps you need to anticipate supply chain issues impacted by incoming weather — AI can enhance supply chain efficiency by predicting demand, optimizing inventory levels, and identifying potential disruptions before they occur. According to McKinsey, implementing AI-enabled supply chain management solutions has already compared to those who do not use them. No matter the business problem you are trying to solve, the potential for process optimization with AI is endless and, combined with human intelligence, can deliver better results than either could independently. 

Unlocking an AI Guide to the Cloud

The future of process optimization in enterprises is an exciting landscape, and . Often, the first step for businesses on the path to digital excellence is embarking on cloud transformation. The futures of the cloud and AI are intrinsically linked. As business software providers embed the power of AI — such as our generative-AI copilot Joule — into their offerings, it allows for data-driven insights that are relevant, reliable, and responsible. 

If you have already begun a digital transformation in the cloud, AI can equip you to optimize your processes for cloud-based operations. Modern core business technology, such as 麻豆原创 S/4HANA Cloud, serves as an innovation engine that enables you to take advantage of next-generation technology virtually without limits. In the future, when you integrate AI-enhanced software solutions with 麻豆原创 S/4HANA Cloud, you will ideally be able to optimize processes from end to end across your entire software landscape.

It鈥檚 akin to the way modern luxury vehicles can tell you how to drive in more fuel-efficient ways by analyzing all the parts — and their individual functions — that come together to move you forward. But good business practices shouldn鈥檛 be a luxury. As AI technology continues to advance, it promises to revolutionize various aspects of enterprise technology, creating a more connected, intelligent, and optimized business environment.

The AI-powered guide to the world of enterprise technology is already here, and it’s taking businesses to new heights.

Claudio Muruzabal is president of Cloud Success Services at 麻豆原创.

Luckily, as consumers, we rarely have to look underneath the surface, onto the complexity required to make these systems function. Businesses aren鈥檛 that lucky. As business processes become more and more digitized, it is more important than ever to understand the impact of operational systems on business outcomes and to align business strategy with IT architecture.

It’s like watching your favorite professional sports team 鈥� everyone can be an armchair expert, but fielding a winning team week after week and year after year takes consistent and ongoing effort. Coaches and players need to work together, pulling in data from various sources and applying creative, exploratory analysis to discern the best strategy, mental and physical fitness, and tactics needed to win a particular match. Every business decision is like a new match and the schedule has become more crowded and the stakes higher.

In the same way, businesses need to take a holistic team view that looks at the health of the overall business, identifies key processes and functions, and creates the opportunity for improvement and change. This team view requires understanding end-to-end business processes, the operational systems they touch, and how well they meet business goals as well as the needs of customers and employees. As businesses look to drive complicated business and technology transformation faster, at scale, and with more confidence, they are turning to the emerging practice of process observability.

What Is Process Observability?

At its most basic level, 鈥榦bservability鈥� is the ability to measure the internal states of a system by examining its outputs. It also implies an ability to separate critical information from routine information. A 鈥榩rocess鈥� is simply a description of how something gets done. So 鈥榩rocess observability鈥� provides a better understanding of the state and performance of how work is getting done within an organization. A process is observable if stakeholders and systems understand how it operates 鈥� where the process outcomes are known 鈥� and actions can be derived to improve or change these outcomes.

Of course, anything that sounds that simple is usually extremely difficult to execute. Here, the challenge is ensuring that the right observations based on the right data are being collected and that the right people have the right tools to analyze that data in real or near-real time. Identifying patterns, trends, anomalies, and potential issues in this way requires strong alignment of business strategy and IT architecture, as well as the ability to directly connect business processes to the underlying IT landscape they rely on.

Where to Start

Supporting better business outcomes must always be the driving force behind ongoing process analysis, insights, and change. Increasing process observability is not about vanity metrics for executives but the alignment needed to make change easier. This depends on three key pillars 鈥� data, models, and benchmarks.

Obviously, a key part of observability is accessing the data that tells you what is happening at a granular level. Every business process produces data in the form of event logs, metrics, and traces. There鈥檚 also data from application monitoring and data on the cycle times or costs for processes. Experience data can be gathered from customers, employees, or other stakeholders. In other words, there鈥檚 no lack of data sources.

The bad news is that a recent research study with IDC* found that simply having access to multiple sources of insight was not enough by itself. In fact, when organizations leverage multiple data sources but do not integrate them, they encounter significant challenges. The good news is that the organizations that perform best are significantly more likely to integrate different data sources to analyze processes than the organizations performing less well. 

Just like the pre-game stratagems of your favorite team, business process models are more of an idealized version of reality that rarely survives unscathed at first contact with the reality of the opposing team or the reality of the business.聽 Because of this, it is necessary to bridge the gap between the results of modeling and what is happening in real life. This requires feedback from human experts about underlying issues that cannot be captured by the data alone. Keep in mind that perfect observability is an unattainable goal. It is important to avoid analysis paralysis by understanding the interplay of process models and data, and make conscious, reasonable trade-offs between maximizing process observability and making efficient use of limited time and resources. Don鈥檛 let perfect be the enemy of good when you see a clear goal in front of you. You can take one right step at a time.

Benchmarking is a great way to take one such step towards increased overall observability of your processes. Comparing your outcomes to best-in-class performers in similar organizations provides useful insights on its own. In addition, it can help identify which processes can provide the most competitive differentiation for your business. Benchmarks are most useful when they show us more than just our destination 鈥� they need to provide content and guidance on the best way to arrive at that destination.

At the End of the Day, It’s about People

For decades, business leaders have been waiting for technology to fully deliver on the promise of seamless and delightful customer experience; ubiquitous, clean, and secure data; robust and complete applications; and a way to easily test and embed new technologies. In other words, they want to know how technology is supporting business outcomes. This is the promise and the challenge of process observability.

As in any team sport, communication 鈥� frequent, data-driven, curious 鈥� is vital for success. Historically, one of the toughest communication gaps has been linking business strategy with technology architecture, mapping business outcomes with underlying operational systems. Bridging this gap is critical to success. The good news is that we are hearing from our most innovative customers that their teams are finally starting to have the right conversations. Instead of IT reporting to the business about system performance and the like, the conversation is now centered on how processes are performing and what needs improving.

*IDC White Paper, sponsored by 麻豆原创, Business Process Observability: A Collaborative Approach to Transformation Enablement, doc #EUR251308223, November 2023.

Dee Houchen is global lead for the Market Impact Team at 麻豆原创 Signavio.

LeanIX, as a market leader in enterprise architecture management, will further enhance 麻豆原创鈥檚 ability to digitize and simplify business transformations.

With the drivers of change 鈥� customer behaviors, market conditions, innovation disruption, talent shortages, environmental conditions, etc. 鈥� transformation has become an imperative. This is backed up by survey data that show that 90% of organizations link their own performance with the progress they have made on transformation.*

As 麻豆原创 we are at the heart of business execution for so many companies out there. When talking to them, we hear that they clearly understand this need to transform. But we also hear that they struggle on how to get there. Their reality of business processes, data quality, and system landscape has grown over the last 10 to 20 years into a complexity that is hard to undo, let alone transform to an agile and dynamic set up.

When we as 麻豆原创 reinvented our strategy three years ago, we elevated this need of our customers to get more help along their transformation journey to one of our key priorities. We acquired Signavio and established 麻豆原创 Signavio as a very successful business unit to help our customers transform on the process side. We know that when our customers adopt a process-centric approach, they are able to visualize the impact of technology architecture on the day-to-day flow of work and business outcomes, giving them a clearer foundation for change and ongoing optimization.

In the two years since acquisition, we have listened closely to our 麻豆原创 Signavio customers and engaged in their transformation project. They want to digitize the transformation journey as much as possible 鈥� the rewards of digitization are better collaboration and business buy in, accelerated time to value, and data-driven decision making. They look to us to deliver solutions that accelerate and de-risk their transformation journeys. They want better integration into operational systems to ease deployment and roll out of new processes, and they crave information on best practices and industry standards. We listened聽and the constant theme we saw was bringing together the process world with the IT world. 聽聽

At the center of what鈥檚 needed is a stronger connection between IT landscape and business processes, the ability to identify the impact of technology on business outcomes. IT landscapes, like process landscapes, have exploded in complexity and have become webs of interconnected applications, data, and workflows, making it nearly impossible to predict the consequences of any change, large or small.

That is where LeanIX comes into play. With LeanIX鈥檚 ability to have full transparency into the IT landscape and ideal planning capabilities for the future design of the applications we are perfectly complementing the transformation capabilities of 麻豆原创 Signavio in the process world 鈥� like two sides of the same coin: process and systems.

The addition of LeanIX will allow CIOs and IT leaders to gain the transparency and planning capabilities for their enterprise architecture to own the transformation and proactively drive the conversation with the business stakeholders. As 麻豆原创 Signavio for the process world, LeanIX will give CIOs and IT leadership more relevance in critical business decisions and their impact on core operations, and greater ability to react to market trends and seize new opportunities such as generative AI.

Our vision is the creation of a complete business transformation suite. 麻豆原创鈥檚 market leading technology platform and our broad and innovative application portfolio are already helping our customers become future-proof, agile and intelligent enterprises. We are now on our way to delivering the most complete business transformation portfolio to help all of our customers on their transformation journeys.

With the addition of LeanIX鈥檚 IT-centric transformation capabilities to our existing portfolio of RISE with 麻豆原创 and GROW with 麻豆原创, 麻豆原创 Signavio solutions, cloud application lifecycle management, and 麻豆原创 Business Technology Platform, we are uniquely suited to deliver for our customers a clear path to success.

Change, whether incremental or revolutionary, is constant and inescapable. Effectively managing change requires trust 鈥� trust in people to do their best, trust in technology to seamlessly and securely support work execution, integrations and new business models, and trust in the long-term purpose and vision.

At 麻豆原创, we strive to be a trusted advisor, working hand in hand with our customers as they manage their transformation journeys. We are excited to bring LeanIX鈥檚 people and capabilities together with our own, giving us a stronger foundation for helping our customers seize the opportunities inherent in the changes that are coming, whatever those changes may be.

Rouven Morato is general manager and chief revenue officer of 麻豆原创 Signavio.

*麻豆原创 Insights “Senior Executive Priority Study” 2021/2022

At the 麻豆原创 Signavio Business Process Transformation Forum, , we鈥檙e gathering to explore these issues and to demonstrate how a strategic approach to is the foundation for true business agility. Notable thought leaders, executives, technology experts, and business leaders will be on site, sparking questions, creating insights, and driving conversations designed to help us all more prepared for what鈥檚 next.

This year鈥檚 event offers some great opportunities for anyone attending, including:

Hearing from Thought Leaders

We鈥檝e gathered some of the industry鈥檚 great minds to share their perspectives on the value and potential of process management. 麻豆原创 Signavio Co-General Managers Gero Decker and Rouven Morato will kick things off, sharing their latest thinking on process transformation as a strategic differentiator in a changeable world. Forrester analyst Bobby Cameron, whose specialty is on transformative uses of technology to drive business success, will help make the link between technology infrastructure, customer experience, and business outcomes. 麻豆原创 Signavio Chief Product Officer Ron Agam will make the connection between technology and sustainability, as organizations across the world work to transform business practices to meet new goals. And in a can’t-miss the discussion, Darwin Deano of McKinsey and Dr. Mathias Kirchmer from BPM-D will talk about how establishing process management as a strategic discipline helps companies achieve their business goals, with process standardization and harmonization as the critical basis for agility.

Getting up Close with 麻豆原创 Signavio Solutions

Our best subject matter experts will be on site to walk through our capabilities and offerings. They are ready to show and discuss everything from business process transformation, how to approach process automation, and driving innovation. Attendees will also have the opportunity to take a look at our latest 麻豆原创 Signavio Community site, where customers can ask questions and exchange information.

Learning from Peers

There鈥檚 nothing better than hearing from companies and people who are facing the same issues and opportunities that you are seeing. A wonderful roster of customers are on tap to share their experience and advice, including Avaya, General Motors, NTT, Driscoll鈥檚, Honeywell, Jabil, Qorvo, Molex, and Aristocrat. Be ready with your questions and thoughts to make these sessions as interactive and informative as possible.

Having Some Fun

Science tells us that we learn more easily when we are having fun, so get the most out of your trip by getting engaged with your fellow attendees. Plenty of networking opportunities will be provided throughout the event. In addition, golfing legend Gary Player will provide inspiration as he shares what he has learned about success during his long career and life.

The 麻豆原创 Signavio Business Process Transformation Forum, being held at the Ritz-Carlton in Orlando, Florida, September 20鈥�22, 2022. .

That is the very problem that , 麻豆原创, and Signavio (prior to acquisition by 麻豆原创) have been working on together for the better part of a decade. As technology rapidly evolves to support innovative and dynamic business models and to drive new revenue streams, things just get more complex for IT as businesses leaders creatively leverage their new opportunities.

“It鈥檚 hard to move to a better operating model if you don鈥檛 know what you鈥檙e actually doing or how things work today,鈥� said David Crooks, enterprise architect at Travis Perkins.

For the past nine years, LeanIX and 麻豆原创 Signavio shared a common mindset and goal: help create a common language for IT and business leaders. This idea is game-changing because all the transparency and collaboration in the world does not help if one side doesn鈥檛 understand what the other is truly saying. A shared vision for bridging business and IT has guided our product integration and allowed us to serve our customers better, together.

Earlier this month we took that partnership to a new level. LeanIX continues to be a vital partner for 麻豆原创, and we see customer demand building rapidly as we help deliver faster ROI in our customers鈥� transformation journeys. The LeanIX flagship product, , has been premium certified by 麻豆原创 and is now an 麻豆原创 endorsed app.

Visibility into enterprise architecture is a critical ingredient at any stage of a transformation journey, especially when paired with visibility into the end-to-end business processes that architecture supports, so everyone at the table can understand the feedback loop among operational systems and business outcomes. This partnership enables organizations to accelerate their transformation with an eye toward operational excellence and delivering business results 鈥� not just IT milestones 鈥� faster.

The combination of LeanIX and 麻豆原创 Signavio offers customers what they need to achieve business and IT collaboration, reduce uncertainty, make better decisions, and ultimately accelerate their transformation agendas.

equip companies of all sizes with actionable insights that help them to realize their road map, based on the 麻豆原创 Activate methodology. Combined with LeanIX, customers can achieve an extra layer of insight that spans across their present and future software landscape and relate their technology investments directly to business processes. LeanIX鈥檚 native support for the 麻豆原创 Activate methodology is one of many aspects that underpin the spirit of our partnership and how we serve our joint customers with a common approach and aligned methodology and taxonomy.

LeanIX had out-of-the-box integration with Signavio modelling capabilities as a Signavio partner prior to joining with 麻豆原创, which adds further value to the partnership. The shared product road map includes:

• Improved integration of LeanIX EAM with 麻豆原创 Signavio Process Manager
• A new integration with the upcoming version of 麻豆原创 Signavio Journey Modeler
• Automated insights into cloud-based 麻豆原创 landscapes based on integration with 麻豆原创 Cloud ALM

All these enhancements will help further accelerate our customers transformations, which are literally on the rise thanks to the RISE with 麻豆原创 offering.

“Without the support of LeanIX, a cost-efficient and smooth transition from our old landscape to the new 麻豆原创 S/4HANA software landscape would not have been possible,” said Oliver Dawid, IT enterprise architect at Marc O鈥橮olo.

This partnership will also add value to the One Process Acceleration Layer package, a repository for 麻豆原创 and partner-led best practices and industry-specific processes. Being able to link to these from LeanIX will provide customers the best possible foundation to help plan their business transformation, taking their individual situation of their industry and line of business fully into consideration.

“LeanIX Enterprise Architecture Management enables us to collectively understand the as-is state, for both the 麻豆原创 and non-麻豆原创 landscape, making it easier to define a plan that gets us to the desired state,鈥� said Jochen Fauser of Partner Technology Strategy & Transformation at Deloitte.

The most humbling part about our elevated partnership is the confirmation we have received from the market through extremely positive feedback from customers and partners alike. In the end, the outcome of a partnership is only measured in one currency: customer success.

To learn more, visit .

Mani Pirouz is chief partner officer at 麻豆原创 Signavio.

Although this use case for BPI has been largely adopted, most companies still fail to recognize its full potential, which can only be realized by processing large volumes of operational data. However, recent advances in process mining, predictive analytics, artificial intelligence (AI), machine learning, process automation, and other intelligent technologies are turning BPI into the next frontier for business growth. These new capabilities not only show bottlenecks from “raw” data, but they also enable organizations to quantify and understand deviations, predict future events and outcomes, and recommend immediate and proactive actions to seize opportunities and fend off risks without human intervention.

How can businesses take the leap from business process management to this more prescriptive model 鈥� enabling them to see and predict points of failure early or take advantage of new opportunities strategically? By using an enterprise-wide, connected framework of open and cloud-based solutions, services, tools, and content resources 鈥� all supported by a unified platform.

Binding the Enterprise with BPI

Companies are digitalizing processes with cloud solutions to tackle critical operational and market challenges, such as shortages in supply, labor, lead time, and bandwidth. This approach has channeled what would have been years of innovation and change into months. And more importantly, it has allowed organizations to take their processes and BPI to new levels as they extend their sphere of influence and become a more interconnected contributor across their supply chains and industry ecosystem.

麻豆原创 partners can take advantage of this opportunity by leveraging the application development, integration, data and analytics, process automation, and AI capabilities of聽聽(麻豆原创 BTP). The platform is designed to provide the latest BPI services and automation while maintaining critical 麻豆原创 business context across different data models, systems, and lines of business.

With 麻豆原创 BTP, BPI can be used to provide customers with predictive insights and drive automation with greater transparency and accuracy. Take, for example, the seemingly continuous loop of design-to-operate processes in manufacturing. Multiple steps and touchpoints are required to help ensure qualified people, relevant skills, and quality checks are in place to deliver products that keep customers impressed. Traditionally, technologies covering product and quality management, business planning and analysis, digital manufacturing, and environmental sustainability and safety were used to understand performance gaps and find the root cause.

Today, 麻豆原创 partners and savvy manufacturing industry customers are working with 麻豆原创 BTP to implement automation with BPI. They’re extending the intelligence generated along the design-to-operate process by embedding a聽聽(RPA) service at four critical points: component procurement, inbound delivery, production, and logistics.

Once the product is designed, quantity is set, and a master production timeline is defined, these customers can use an automated learning assistant or chatbot to create plans and schedules and pass them over to the procurement organization. An Internet of Things (IoT)-enabled alert triggers a workflow to check supplier availability and capacity; locate the appropriate components across multiple applications, Web sites, spreadsheets, catalogs, and documents; and then create a purchase order for materials needed. Using this chatbot before purchasing supplies for subassemblies helps ensure that the correct part is ordered at an optimal price point and from a supplier that can deliver as requested.

Another chatbot can be created to support the automated triggering of inbound deliveries and tracking. The bot reviews supply shipments with pending updates, logs on to the transportation providers’ Web site to check real-time status, and updates the business system. It also notifies stakeholders when exceptions emerge, details potential outcomes of delays or shortages, and recommends steps to mitigate any risks.

Automation with BPI can also help ensure manufacturing plants can scale production as quickly as customer demand and business requirements shift. For instance, a connected plant can facilitate intelligent manufacturing execution by scanning orders and customer service requests to update enterprise data. This information on detected changes or exceptions is then immediately sent to demand planners, so they can assess forecasts and decide how to boost or lower capacity across multiple plants.

One more use case gaining attention is route determination automation, especially as organizations seek to fulfill increased pressure for better sustainability performance, controlled costs, and on-time delivery. When a customer order is picked and packed on the production floor or at the warehouse, a chatbot can trigger an assessment of the best route to deliver the package. These recommendations are based on existing logistics plans, newly placed orders, and other orders waiting to be picked up by the logistics provider.

Driving Progress by Reimagining the Value of BPI

Even though the potential for process improvement with BPI is well-known, most organizations have yet to turn that knowledge into tangible systems driving insights and real-time automation. They have consistently and transparently documented their processes, but many still need to translate these early steps into process intelligence solutions and automation across key lines of business 鈥� including design to operate, procure to pay, and order to cash 鈥� to gain greater resilience, agility, and responsiveness.

For that reason, there is a significant opportunity for 麻豆原创 partners. They can use 麻豆原创 BTP to support fact-based optimization, proactive shifts, and well-informed decision-making across their customers’ critical lines of business. But more importantly, the automation potential of BPI can be fully leveraged to provide immediate, tangible benefits that drive future business growth.

To learn more about how 麻豆原创 partners help businesses transition to the cloud with a unified technology platform, read “Turning the Cloud into a High-Powered Innovation Engine” and “Business Planning and Analytics: The Difference between Surviving and Thriving.” If you’re interested in software partnership opportunities with 麻豆原创, check out聽. If you’re already a partner, check out these exciting initiatives:聽听补苍诲听.

Tom Le is global vice president of Partner Solution Advisory at 麻豆原创.

There are correlations between these areas and 麻豆原创 partners are experiencing benefits through 麻豆原创 Business Technology Platform (麻豆原创 BTP), which brings together application development, data and analytics, integration, and artificial intelligence (AI) capabilities, optimized for 麻豆原创 applications.

As part of a January 2022 IDC study: *, IDC spoke with select 麻豆原创 partners that were engaged with 麻豆原创 BTP. The partners communicated seeing a steady rise in customer interest and adoption of 麻豆原创 BTP.

While 麻豆原创 BTP benefits customers with an accelerated time to value and increase in agility, 麻豆原创 partners also revealed that engaging with 麻豆原创 BTP resulted in longer term customer relationships, which in turn led to more satisfied clients.

Today鈥檚 uncertain business climate is making solution time to market and time to value increasingly important, as customers try to keep pace through more frequent changes to their operating models. Whether introducing new services or technologies, or implementing updates to existing business models, customers need to be able to move quickly from idea to execution. They need to stay agile in order to adapt and stay on top of market challenges. Their partner and partner technology must also support that agility. 麻豆原创 partners participating in the IDC study called this out as a key value of working with 麻豆原创 BTP, citing the platform鈥檚 strength in speeding their time to market.

One way 麻豆原创 BTP helps customers and partners increase agility is a notable decrease in implementation times. By replacing custom processes with prepackaged content, solution implementations that used to take months have been reduced to days. By reducing development and deployment times, as well as costs, customers are seeing their business needs addressed much sooner, leading to higher satisfaction and partner retention.

Not only are 麻豆原创 partners able to reduce development and deployment times using 麻豆原创 BTP pre-packaged content, but they are also able to build out their own repeatable and documented offerings, further accelerating the implementation and integration process for customers or even enhancing existing capabilities of 麻豆原创 BTP.

麻豆原创 partner , a global systems integrator focused on enterprise asset management, human capital management, and consumer industries solutions, has multiple service packages or accelerators to meet specific customer needs relative to 麻豆原创 BTP, and five software applications built using 麻豆原创 BTP that are available on .

鈥淥ur products are using 麻豆原创 BTP components as the foundation and then building business content and/or wrapping the 麻豆原创 BTP components into SaaS solutions,鈥� said Rizing CTO Martin Stenzig, adding that the company is closely aligned with 麻豆原创鈥檚 product road map and using 麻豆原创 Store as another channel for serving its solutions up to clients or to 麻豆原创 sales.

As part of the IDC study, partners cited that working with 麻豆原创 BTP led to higher customer satisfaction, software and service renewals, and future projects. The 鈥渟tickiness鈥� of the platform helps partners to develop a lifelong relationship with customers, moving away from a 鈥渙ne-and-done鈥� sales and implementation model to one of continuous improvement for clients, in line with their business鈥檚 long-term goals.

These more holistic customer engagements help extend 麻豆原创 BTP related partner contracts into new areas, enabling an 麻豆原创 partner鈥檚 focus to shift from finding new customers to retaining current customers for life, driving increased customer loyalty and profit. And the longer term monetary benefits can be substantial, as outlined by Harvard Business Review: 鈥淥rganizations at the top of their industries in Net Promoter Scores or satisfaction rankings for three or more years tend to grow revenue roughly 2.5 times as fast as their industry peers.鈥�**

To learn more about how 麻豆原创 partners are realizing and fostering customer lifetime value through 麻豆原创 BTP, check out the IDC Success Guide, . Or explore the results in other formats:

• IDC infographic: ““
• IDC blog: “,” by Paul Edwards, director of Software Channels & Ecosystems at IDC
• Let鈥檚 Talk podcast episode 48: ““

Jagdish Sahasrabudhe is CTO of the Global Partner Organization at 麻豆原创.

*.
**.

Adaptability is now a vital core competency, as companies compete for the new opportunities created by unexpected change. Just as 鈥渇ortune favors the prepared mind,鈥� abruptly shifting market conditions favor the agile enterprise.

Technology Might Be the Answer

As companies turn to technology to help them become more responsive, we are seeing an increase in digital transformation projects. In fact, global spending on these projects is expected to more than double from $1.31 trillion in 2020 to $2.8 trillion in 2025, . Most companies are looking to improve operational efficiency, provide faster time to market, and become more responsive to customers.

However, the road to unlocking the true value of a digital transformation is long and treacherous. Prior to the pandemic, it was estimated that approximately 70% of digital transformation projects failed to meet expectations. Recent results from the 鈥�… confirm an enduring truth: the more transformation actions a company takes, the greater its chances for success. Yet success remains the exception, not the rule.鈥�

Business Process Transformation Is the Real Answer

At 麻豆原创 Signavio, we believe that project failure rates have been because the teams driving those initiatives were acting with incomplete information. Many organizations have a good view of their applications, data, and people, but do not have the same discipline around business process management. When they do look closely at end-to-end processes, organizations start to understand the complex interconnectivity that underlies even seemingly straightforward tasks.

As industry analyst writes: 鈥淢eanwhile, it鈥檚 pretty obvious that what鈥檚 needed in the mad rush to digitally transform, or die, is interconnectivity, fueled by end-to-end business processes that transcend silos and allow all manner of stakeholders to do an increasingly complex set of tasks with a highly engaging user experience that hides all the underlying technical complexity.鈥�

As companies digitize operations, increased interconnectivity and complexity make having a cross-functional process point of view even more important. Because of this, we believe that business process management is no longer enough. 麻豆原创 is bringing in advanced analytics, predictive analytics, experience data, and merging automation technologies such as robotic process automation (RPA) into the 麻豆原创 Signavio portfolio.

We are also bringing in the human element with our new journey to process analytics capabilities. This offering correlates experience data from end user surveys — whether customer, supplier, or employee — with operational data, giving companies the ability to understand how best to optimize their end-to-end business processes for both operational excellence and customer experience.

All of this has helped shift process management from a tactical, compliance-driven function to a strategic discipline for managing change. The resulting capabilities move us into what we call business process transformation.

What makes business process transformation so powerful is connection. It allows business and IT teams to come together to understand how a change in underlying operations applications will impact business outcomes. It allows customer teams and technical staff to examine exactly how process changes can enhance user experiences. In a nutshell, business process transformation allows companies to more easily manage the complexity required to have a truly agile and responsive organization.

Process Transformation as a Growth Driver

At 麻豆原创 we know that we cannot succeed if our customers do not succeed right along with us. When we announced the acquisition of Signavio just over a year ago, our intention was to 鈥渟trengthen 麻豆原创鈥檚 capacity to help companies quickly understand, improve, transform and manage their business processes at scale.鈥� Since then, we have seen an incredible acceleration of growth and an increasing sense that process transformation is at the heart of digital transformation. In retrospect, it should not have been a surprise.

With unpredictable and abrupt change now embedded in our lives, organizations that focus on business process transformation are positioned for competitive advantage, achieving cost savings while keeping the human perspective in mind. Putting process at the center of their thinking allows them to unlock the inherent promise of a modern digital infrastructure to create the agility and resilience needed in volatile times.

Rouven Morato is general manager of 麻豆原创 Signavio at 麻豆原创.

The new offering correlates experience data from user surveys (whether customer, supplier or employee) with underlying IT systems, giving companies the ability to understand how best to optimize their end-to-end business processes for both operational excellence and customer experience. The company also announced that 麻豆原创 Signavio will be a brand of 麻豆原创, reflecting 麻豆原创鈥檚 commitment to this market segment.

With business pressures intensifying as markets become more volatile and consumers become more unpredictable, managing change will be one of the toughest and most important problems businesses face today. While business process management (BPM) solutions provide a starting point for managing change and understanding interconnectivity among operational systems, they often can鈥檛 paint the full picture. By connecting experience data with operations data, our customers can now uncover the impact of process changes on end users and have the tools they need to optimize outcomes.

The journey to process analytics capabilities within 麻豆原创 Signavio software recently completed beta testing with over 25 companies globally, with immediate availability to customers through the 麻豆原创 Signavio Process Transformation Suite. 麻豆原创 Signavio customers can join the early adopter program to get their experience data in 麻豆原创 Signavio solutions for the full journey to process analytics functionality.

鈥淲ithout customers, you cannot gather and understand the value of analyzing and improving processes,鈥� said Rashmeer Pahlad, business analyst, NTT Ltd. 鈥淭he outcome of improving processes is to streamline and improve the way we as a business work and, as a result, improve the way operations deliver quality and value to a customer.鈥�

“Connecting internal process flows with customer sentiment can help us understand how customers perceive our operating model and optimize our internal processes accordingly,鈥� said Alexander Roettcher, director, Industries and Markets, Endress+Hauser Group Services.

Based on the success of the recently launched 麻豆原创 Signavio Journey Modeler solution, 麻豆原创 is expecting significant uptake and will be working closely with its go-to-market partners to meet anticipated demand.

Demand for Business Process Transformation Drives New Growth for 麻豆原创 Signavio Solutions

Following the acquisition of Signavio by 麻豆原创 in March 2021, the combination of 麻豆原创 and Signavio solutions created the most comprehensive business process transformation portfolio on the market. The past year demonstrated that sophisticated, simple process management solutions provide customers a more rapid and robust ROI on their transformation initiatives, leading to strong triple-digit growth for 麻豆原创 Signavio solutions. This market uptake has allowed for more than doubling development resources and faster delivery of innovative new technology, including the new journey to process analytics capabilities.

鈥淐onsistent feedback from customers validates our beliefs when we joined with 麻豆原创 just over a year ago,鈥� said Gero Decker, a co-founder of Signavio and now co-general manager, 麻豆原创 Signavio, 麻豆原创. 鈥淥ur business process transformation portfolio is giving organizations a new, data-driven way of identifying touch points where they can remove friction and create delight for employees, suppliers and customers.鈥�

鈥淲ith the availability of journey to process analytics, we are taking the first step in demonstrating the profound effect of bringing Signavio into 麻豆原创,鈥� said Rouven Morato, co-general manager, 麻豆原创 Signavio, 麻豆原创. 鈥淏ringing experience data into the equation gives our customers previously missing insights into how internal operations impact end users. The new 麻豆原创 Signavio brand represents our belief that business process transformation is foundational to creating the agility, resilience and responsiveness required in today鈥檚 world.鈥�

麻豆原创 Signavio is a key component of the solution, the 麻豆原创 offering designed to help every enterprise develop new business models to avoid being disrupted, gain efficiencies to fund innovation and transform mission-critical systems without business risk.

For more information on the journey to process analytics with 麻豆原创 Signavio software, please visit .

Visit the 麻豆原创 News Center. Follow 麻豆原创 on Twitter at .

About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 麻豆原创 customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit . On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit . From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from 麻豆原创 TV.

For customers interested in learning more about 麻豆原创 products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1麻豆原创 (1-800-872-1727)

For more information, press only:
Kate McNeel, 1 (484) 624-2256, k.mcneel@sap.com, CDT
Umika Verma, Fight or Flight, +44 330 133 0985, umika.verma@fightflight.co.uk, GMT
麻豆原创 麻豆原创 Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.聽 Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of 麻豆原创鈥檚 2021 Annual Report on Form 20-F.
漏 2022 麻豆原创 SE. All rights reserved.
麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see for additional trademark information and notices.
Please consider our . If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact press@sap.com and write Unsubscribe in the subject line.

has found a strong correlation between increased tech spending and enterprise cost reduction 鈥� as much as 29% overall. This is all while equipping 鈥渓eaders鈥� with modern platforms, those necessary for future growth, business model reinvention, and continuous innovation.

The methods and technology are sound 鈥� and proven 鈥� and yet transformation remains complex and difficult to execute for many companies. Why the challenges? Let鈥檚 examine today鈥檚 business landscape a bit more closely.

Reinventing the Transformation Process

It is true that many companies are currently running on decades-old software, and that many of them are under-prepared to manage new developments 鈥� whether sophisticated supply chain gain share applications, artificial intelligence (AI) technologies, or sustainability accounting. But we should consider that a solution-focused approach is not necessarily the only solution.

鈥淐ustomers don鈥檛 care about how you slice and dice your software or how you build your technology,鈥� said CEO Gero Decker . 鈥淐ustomers care about how they can operate well, how they can serve their customers well, and how they can be agile enough to switch to the operating model they need.鈥�

This mindset shift can be radical for companies looking to digitally transform. Rather than focusing on technology alone, this approach equips them to analyze their current operating model as it is and look toward their target state instead, opening the door for a more modern and intelligent enterprise that works for both them and their customers.

鈥淪ignavio technology can essentially provide customers with an MRI of the entire business 鈥� whether it鈥檚 running on 麻豆原创 ECC, 麻豆原创 S/4HANA, or a different vendor鈥檚 systems entirely 鈥� and help them mine data and produce process models that show business users how things are really running, identifying potential improvement areas, and ensuring customers can maximize returns on their digital investment,鈥� Decker said.

Myth of Modernization

麻豆原创 in order to help drive an evolution in the transformation paradigm, and to put a renewed focus on the customer in the process. “Implement and forget” cannot be the mindset for digital leaders. In fact, digital transformation should never be viewed as a one-time achievement nor a one-system project; it鈥檚 a continuous journey focused on identifying, creating, and realizing value for your company.

Signavio鈥檚 approach is disrupting the entire business process intelligence and process management space. By focusing on operating models and processes, the solutions spotlight the most useful application capabilities for what companies want to achieve. When you can see the opportunities, finding support to change company behavior or processes becomes a much easier discussion.

Look at some of the outcomes customers have already achieved through working with Signavio and our business process intelligence portfolio:

• 80% reduction in process improvement cycle times
• 20% decrease in the overall number of business processes
• 99% fewer manual errors
• Five times the efficiency for complex global projects
• $6.5 million reduction in total operational costs

One specific success story we have seen in this space is that of American end-to-end manufacturing solutions provider . The company turned to Signavio in 2018 to help standardize core processes across approximately 100 sites. By putting its current practices into Signavio鈥檚 鈥淢RI tube,鈥� Jabil was able to leverage the breadth of knowledge and experience in its workforce and harness innovation at sites all around the world 鈥� enabling rapid change and adoption in the process.

Looking Inward, Looking Ahead

Many enterprises today lack the visibility needed across their business operations. Agile organizations of the future will be ones where everyone knows their place in the enterprise 鈥� how upstream processes affect them and how their execution affects everyone downstream.

The business benefit potential is enormous:

• Making better and more transparent process decisions based on data
• Ensuring standard processes are executed as intended — and quickly identifying exceptions
• Understanding what is happening from end to end in your organization
• Monitoring and improving accurate as-is processes to extract knowledge for root-cause analysis

This is only the beginning. Business process intelligence is real and having an impact, accelerating the value and mitigating the risks associated with transformation today. Get your company prepared; chart your path forward. Because, as discussed above, success is not an option 鈥� it鈥檚 an imperative.

John Tully is senior vice president and managing director of the South Region for 麻豆原创 North America.

鈥淭ogether, we are reinventing how businesses run and also demonstrating the big heart of our community. Our thoughts go out to everyone affected by the pandemic, and our thanks to all those who are making extraordinary contributions in our community,鈥� Klein said. 鈥淭echnology has helped communities and families, and helped business quickly adapt. 麻豆原创 has been working hand-in-hand with you, our customers around the globe, whether it was helping you to make your supply chains more resilient, reimagining your business model to create new customer experiences, or to enable remote work. Together, we鈥檝e got this.鈥�

麻豆原创鈥檚 premiere customer event is being held virtually this year throughout June across regions worldwide. During his fascinating keynote, Klein unveiled a series of announcements that included the global industry expansion of the company鈥檚 business network strategy for fast innovation, sustainability tracking solutions, and industry-specific additions to the company鈥檚 popular business transformation-as-a-service offering, . He and special guests welcomed a plethora of customers who demonstrated how they were already relying on 麻豆原创 to become intelligent enterprises.

Business Networks and Sustainability Drive Growth

Klein announced the next phase of 麻豆原创鈥檚 strategy to create world鈥檚 largest and most comprehensive business network, along with upcoming sustainability reporting standards and tools. He put both announcements in business context, based on learnings from companies that have weathered a storm of challenges encompassing the pandemic, geopolitical tensions, social injustice, inequality, loss of biodiversity, and climate change.

鈥淭he most resilient companies were those that embraced technology to transform their business processes. COVID has underscored the urgent need for every company to become an intelligent enterprise,鈥� he said. 鈥淚nsight number two was that no business does business alone. We win together as a community. But the value comes from the network and millions of interconnections it facilitates in real time. The third insight is that we must act now on sustainability with the goal of zero emissions, zero waste, zero inequality.鈥�

Announcing that will bring together , , and , Klein predicted that industries will be revolutionized as 聽businesses turn into communities across entire supply chains, able to respond to any disruptions in real time. He said that sustainable business was equally important as he announced the company鈥檚 portfolio of upcoming sustainability-specific solutions.

鈥淲e already run the world鈥檚 largest supplier network with more than 5 million connected enterprises. And because our applications run supply chains across every industry, we have the most relevant data and expertise,鈥� said Klein. 鈥淚t鈥檚 time to build sustainability into the fabric of how we do business to make sustainability a standard dimension of corporate management. The 麻豆原创 community has the power to protect our planet and create a future our children want to be part of. We have created a new sustainability portfolio to help you drive sustainable practices inside your organization and across your entire value chain.鈥�

How 麻豆原创 Customers Are Digitally Transforming

In a series of fascinating conversations featuring real-world 麻豆原创 customers and solution demonstrations, Julia White, chief marketing and solutions officer and member of the Executive Board of 麻豆原创 SE, and Paige Wei-Cox, senior vice president and global head of 麻豆原创 Business Network, shared the Intelligent Enterprise in action.

One retailer used to deliver an omnichannel shopping experience for consumers, with embedded artificial intelligence (AI) for personalized offerings based on a 360-degree view of customer data, including social sentiment and purchase history. capabilities integrate data across supply chain planning, inventory, ordering, and invoicing for real-time visibility and faster delivery.

A global leader collaborated in 麻豆原创’s industry cloud to develop an advanced track and trace solution for sustainable medicine returns and launch a single platform for data sharing across partners. Another 麻豆原创 customer, a large agribusiness organization, used 麻豆原创鈥檚 business network to find 140 new suppliers in a few days when the pandemic disrupted supply chains last year. Executives from two and organizations shared how they鈥檝e collaborated with 麻豆原创 to launch an industry-wide clinical trial network to connect seamlessly across complex supply chain partners for faster time-to-market.

RISE with 麻豆原创 Expands with Industry Expertise

Responding to high customer interest, Klein said that 麻豆原创 has expanded its transformation-as-a-service offering RISE with 麻豆原创 beyond 麻豆原创 S/4HANA Cloud to and , as well as a dedicated package for human experience management (HXM).

鈥淢any customers want a holistic, modular cloud ERP solution,鈥� he said. 鈥淎ll of this is delivered with one data and security model, and business process intelligence to ensure your processes are fully optimized and running industry best standards.鈥�

In addition, White announced RISE with 麻豆原创 for industries focused on retail, consumer products, automotive, utilities, and industrial machinery and components (IM&C).

鈥淲e鈥檙e bringing together the best of 麻豆原创鈥檚 50 years of deep industry expertise and the best of our partner ecosystem to provide industry-specific cloud-based solutions as-a-service,鈥� she said. 鈥淭hese solutions are built on to give you the benefits of integration, extensibility, analytics, and one data model. They work natively with 麻豆原创 S/4HANA Cloud so every customer can get the full set of industry-specific solutions needed in their cloud deployment.鈥�

Connected Insights Speed Up Digital Transformation 聽

White also had a candid conversation with Hasso Plattner, chairman of the Supervisory Board of 麻豆原创 SE, about how organizations can use 麻豆原创 technology to bring people, processes, systems, and data together for transformational business results. Plattner advised companies to explore transformation using simulations with active data models, which is now possible using experience information from , the , and process management and mining from

鈥淭he whole notion of cloud systems is such a gigantic improvement,” Plattner said. “With new ways to visualize business processes and to get feedback, we have a better chance to move forward faster. We can monitor systems, and see what鈥檚 missing and make changes鈥ven on the fly.鈥�

Innovation Networks for Sustainable, Profitable Business

Klein鈥檚 vision for the future was clear: connected intelligent enterprises will reinvent how businesses run.

鈥淲e will jointly build networks with you that champion diversity, inclusion, and human rights. We will make carbon footprint tracking available in the business network so that you can go to true net zero,鈥� he said. 鈥淭ogether, we can reinvent how industries run by connecting intelligent enterprises into an industry-wide business network, making profitability sustainable and sustainability profitable.鈥�

Follow me: @smgaler

The company also announced a number of new innovations to help customers transform business processes, drive improved performance and run their best.

Highlights of these planned innovations include:

Business Process Intelligence Solutions Now Offer 麻豆原创 Process Insights

As part of the (BPI) portfolio, the 麻豆原创 Process Insights solution enables organizations to analyze and improve their real-world business processes. EY, Deloitte and Infosys Limited are the initial strategic partners working with the BPI portfolio from 麻豆原创 to help organizations transform. To learn more, read 鈥�麻豆原创 Announces New 麻豆原创 Process Insights Solution for Quick and Easy Understanding of How Well Processes Perform.鈥�

Verify, a New 麻豆原创 Concur Feature, Uses Artificial Intelligence and Machine Learning to Simplify Expense Auditing

The Verify service, a new feature of , uses AI and machine learning to automatically identify potential expense report issues and anomalies, and flag them for company auditors to review. The AI models are built from analysis of more than US$1 trillion in spend and tens of millions of expenses and receipts. This AI-powered experience means auditors don鈥檛 waste time reviewing compliant expense reports, but can detect issues of compliance or fraud. To learn more, read 鈥�Verify Applies Artificial Intelligence and Machine Learning to Simplify Expense Auditing.鈥�

麻豆原创 Upscale Commerce Is a No-Code Solution Enabling Direct-to-Consumer Engagement

The solution is an online commerce, no-code solution that lets midmarket retailers create an omnichannel shopping experiences in minutes. With built-in AI, retailers can provide personalized offerings based on a 360-degree view of their customer from social sentiment and purchase data. With a headless API architecture, retailers can provide customers real-time information about their purchase and delivery through any channel. 麻豆原创 Upscale Commerce is integrated with to help ensure customer-facing experiences work with back-end finance, logistics and fulfilment systems to deliver a smooth customer experience. To learn more, read 鈥�麻豆原创 Upscale Commerce Offers Midmarket Brands No-Code, Maintenance-Free Path to Direct-to-Consumer Engagement.鈥�

A Trio of New 麻豆原创 Business Technology Platform Capabilities Surface Insights from Data

The solution now offers . These capabilities link operational, financial and people data to give organizations more comprehensive insights into their workforce. To learn more, read 鈥�Enabling Human-Centric & Data-Driven Workforce Planning.鈥� The new lets customers and partners connect to data providers across industries and lines of business to gain insights for better decision-making. 麻豆原创 is also expanding its low-code/no-code offering: services can now capture and automate user interactions and integrate with 麻豆原创 Process Insights to identify high-impact automation opportunities.

You can learn more about updates to 麻豆原创 Business Technology Platform and get other news in the .

Many of the solutions mentioned in this announcement are available to try and buy on . Visit the 麻豆原创 News Center. Follow 麻豆原创 on Twitter at .

About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 麻豆原创 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit . On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit . From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from 麻豆原创 TV.

For customers interested in learning more about 麻豆原创 products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1麻豆原创 (1-800-872-1727)

For more information, press only:
Joellen Perry, +1 (626) 265-0370, joellen.perry@sap.com, PT
Samantha Finnegan, +1 (415) 377-0475, samantha.finnegan@sap.com, ET
麻豆原创 麻豆原创 Room; press@sap.com

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 麻豆原创 are intended to identify such forward-looking statements. 麻豆原创 undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect 麻豆原创鈥檚 future financial results are discussed more fully in 麻豆原创鈥檚 filings with the U.S. Securities and Exchange Commission (鈥淪EC鈥�), including 麻豆原创鈥檚 most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 麻豆原创 SE. All rights reserved.
麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see for additional trademark information and notices.
Please consider our . If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact press@sap.com and write Unsubscribe in the subject line.

They鈥檝e found that the next phase of delivers far greater efficiencies from far more connected business processes company-wide. Think of it as digitalization on steroids.

鈥淐ompanies are faced with a business reality that demands digital transformation in a holistic way,鈥� said Rouven Morato, general manager of at 麻豆原创. 鈥淟eaders are adopting an end-to-end, data-driven perspective to better understand how they run their business today and decide how they want to run it in the future.鈥�

Business-Led Data Intelligence Ends the IT Backlog

Today鈥檚 business process intelligence is emphatically not yesterday鈥檚 approach to increasing efficiencies. Take robotics, which are hardly revelatory. What鈥檚 brilliant are the data-driven analyses fueling the latest intelligent robotic process automation () solutions. Using connected information from all relevant processes, companies can precisely identify areas for automated, intelligent, and innovative improvements that will make the biggest difference. The impact of this business-led strategy is profound.

鈥淲ith low-code/no-code tools, educated citizen developers outside of the IT department can determine where the problems are and, working together with IT, automate processes for significant efficiencies and business results,鈥� said Morato.

Automation Solves Business Problems That Matter

Intelligent automation can address numerous business pain points by revealing gaps in process execution, making correlations to find the root cause. For example, data can show that late paying customers received their invoice without the purchase order, which needed to be manually attached. Employees may find it cumbersome to manually locate and attach each purchase order to the invoice, or they may forget to include it. An RPA-based bot can automatically bring the invoice and purchase order together to solve this problem. Speeding up the order-to-cash process has financial and operational benefits for the entire company.

In procurement, intelligent automation can quickly root out so-called 鈥榤averick buying鈥� where people circumvent company policy to source products and services. Automated data intelligence can surface procurement anomalies anywhere in the workflow, connecting these transactions across finance and other parts of the business. Companies can use the data for employee education 鈥� 鈥淗ere鈥檚 our cost savings from company buying policies鈥� 鈥� adding automation to prevent future non-compliance.

Establish Process Management as a Discipline

Disconnected projects, however well intentioned, are among the biggest pitfalls in . It鈥檚 not unusual for companies to forge ahead with what appeared to be effective improvements, only to become mired in worsening problems a year or two later.

鈥淢ake process management a discipline with the tooling to understand how much a process actually costs, how many steps are required, and the impact on other processes throughout the company and beyond,鈥� said Morato. 鈥淭hat鈥檚 why 麻豆原创 acquired . Its process management and mining tool sets complement our process analyses, KPIs, and process flows that are on top of . Together, we help organizations simulate changes so they can make process improvements using intelligent automation, helping transform their process landscape.鈥�

Translating Jargon Into Business Value

End-to-end business process transformation is one of those jargony terms that鈥檚 easy to dismiss. In the context of business process automation, its meaning is particularly important. It translates to making sure that people using new processes understand what鈥檚 changed and are able to actually carry out those changes. It also means people can capture the value of those changes to the business for continuous improvements. The only valuable end game is a never-ending quest for greater efficiencies and differentiation.

Bear in mind too that transformation for its own sake has no business value. Make the commitment to analyze problems and then figure out how to solve them in sustainable ways.

鈥淵ou need to get away from gut feelings. Look at your data and use the technology to teach you where the problems are and how to fix them,鈥� said Morato. 鈥淟et the data speak for itself. Business process transformation is part of , helping companies generate more business value from their technology investments, in this case, with process efficiencies. Think of it as the door opener to the next chapter of your digital journey.鈥�

Well into 2021, it鈥檚 clear that is the difference between success and failure. Leaders have found intelligent technologies represent a major opportunity for business differentiation and resiliency.

Follow me: @smgaler
.

2018-2020 — How 麻豆原创 Became an RPA Vendor

Let me tell you how 麻豆原创 started in the RPA market: Three years ago, after having been part of 麻豆原创鈥檚 machine learning initiative, I decided to focus on creating further value for 麻豆原创 customers by automating business processes. For this, we put together a strategy and a business case and built a development team. We merged 麻豆原创 technology with proven RPA technology from Contextor, acquired in 2018.

May 8, 2019, was a great day for us, with the launch of 麻豆原创 Intelligent RPA at 麻豆原创PHIRE NOW; our booth and our sessions were fully packed and we received a lot of positive feedback from 麻豆原创 customers and partners.

We rapidly closed our first customer deal with Villeroy and Boch, and the solution spread further. It received a lot of interest from more customers and partners that experienced our to experience the outcomes of our solution in their own IT landscape.

Via many interactions with our ecosystem and analysts, sharing our road map, and getting new ideas, we constantly improved 麻豆原创 Intelligent RPA. We enabled more than 50 partners worldwide, which helped us grow our customer base in any industry and any region of the world. End of 2020 we reached a major milestone with 1 million automations over the year:

According to a survey from another analyst firm in the fourth quarter of 2020, 麻豆原创 is already in the Top 3 Automation Product Suppliers across the Global 2000 companies. is an annual ranking of the top 2,000 public companies in the world created by Forbes magazine. Published since 2003, it is based on a mix of four metrics: sales, profit, assets, and market value. These very large companies are the core of 麻豆原创 customers, many of them having deployed 麻豆原创 ERP and other 麻豆原创 software for decades.

This survey shows that we have succeeded in providing these customers with an 麻豆原创 solution that fits their needs. Three months ago at , we unveiled 麻豆原创 Intelligent RPA 2.0, a major release of our product geared toward democratization of automation. It offers bot-building capabilities following a low-code or no-code approach, enabling non-technical business process experts to create customizable automations with clicks, not code. In addition, are available to automate and drive efficiencies in 12 lines of business for any industry, with about 60 prebuilt bots only for .

This new release of 麻豆原创 Intelligent RPA provides high flexibility while helping ensure IT governance. It received great feedback from the customers: 鈥淕reat job, we saw and experienced many steps that have become much easier during the robot creation process,” said Balbir Singh Dhillon, Associate Director Intelligent Solutions at Zuellig Pharma. “Just the email capabilities alone save a lot of time and places that functionality in the hands of the citizen user and no longer dependent on experienced developers. The look and feel and the user experience were really great, and I can only see the product getting richer with additional features.鈥�

2021 — 麻豆原创 Named a 鈥淪trong Performer鈥� in The Forrester Wave™: Robotic Process Automation, Q1 2021

At the end of last year, Forrester invited 麻豆原创 to participate in its evaluation, . The report is now published, and in this evaluation, 麻豆原创 was cited as a Strong Performer.

According to the Forrester report, 鈥溌槎乖粹�檚 RPA solution is a strong alternative for 麻豆原创 customers, particularly for enterprises concerned with bots disrupting core 麻豆原创 systems and those usually needing the central 麻豆原创 development team to design, develop, and maintain RPA for clear accountability, or for companies seeking a feature-rich RPA tool that comes with a broad ecosystem of partners.鈥�

We could not agree more. Creating an RPA solution for 麻豆原创 customers, our aim was to bring an automation tool that fits in their IT landscape and fulfills all of their governance requirements. Because their enterprise resource planning (ERP) is a key component of their daily operations, it is finely tuned by the IT department to run smoothly. For sure, our customers do not want any disruption in the way their ERP runs and need that any software robot interacting with the ERP to be fast and efficient, but without any risk of generating extra system load.

The prebuilt bot templates available in our 麻豆原创 Intelligent RPA store are directly created and maintained by major 麻豆原创 product teams, such as 麻豆原创 S/4HANA already and soon 麻豆原创 SuccessFactors and 麻豆原创 Ariba. This approach offers a strong cohesion among existing 麻豆原创 systems in place, increasing the bots’ performance. Our prebuilt bots are constantly updated and upgraded to support our customers’ latest ERP, HR, or releases.

We aim to provide the best RPA solution for 麻豆原创 customers and this will go far beyond robotic process automation. The portfolio is a strategic initiative from 麻豆原创 to deliver process excellence by analyzing, improving, and monitoring processes. Together with 麻豆原创 Workflow Management, 麻豆原创 Intelligent RPA turns process insights into actions to help drive digital transformation. It allows non-technical users to create automation scenarios without code, and to deliver outcomes quickly with predefined content.

Let us accelerate your business transformation journey — I would be very happy to welcome you as our customer or partner, to do this automation journey together.

Sebastian Schroetel is vice president and head of 麻豆原创 Intelligent RPA.

Signavio鈥檚 products become part of 麻豆原创鈥檚 business process intelligence portfolio and complement 麻豆原创鈥檚 holistic process transformation portfolio.

鈥淲ith Signavio now an official part of our Business Process Intelligence unit, we can help companies quickly understand, improve, transform and manage their business processes at scale,鈥� said Rouven Morato, general manager, Business Process Intelligence, 麻豆原创. 鈥溌槎乖� now is a leading player in this market and our customers will benefit from a cutting-edge end-to-end business process transformation suite.鈥�

Visit the . Follow 麻豆原创 on Twitter at .

For more information, press only:
Daniel Reinhardt, +49-6227-7-40201, daniel.reinhardt@sap.com, CET
Geraldine Teboul, +49 151 54070110, geraldine.teboul@sap.com, CET
; press@sap.com

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 麻豆原创 are intended to identify such forward-looking statements. 麻豆原创 undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect 麻豆原创’s future financial results are discussed more fully in 麻豆原创’s filings with the U.S. Securities and Exchange Commission (“SEC”), including 麻豆原创’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 麻豆原创 SE. All rights reserved.
麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see for additional trademark information and notices.

Combining Signavio with the Business Process Intelligence unit of 麻豆原创 will strengthen 麻豆原创鈥檚 capacity to help companies quickly understand, improve, transform and manage their business processes at scale. The transaction is expected to close in the first quarter of 2021, subject to regulatory approval.

鈥淚n today鈥檚 dynamic world, companies of all sizes need the ability to rapidly adapt their business processes to fast-changing market conditions,鈥� said Luka Mucic, chief financial officer and member of the Executive Board of 麻豆原创 SE. 鈥淚 cannot overstress the importance for companies to be able to design, benchmark, improve and transform business processes across the enterprise to support new capabilities and business models. The combination of business process intelligence from 麻豆原创 and Signavio creates a leading end-to-end business process transformation suite to help our customers achieve the requirements needed to gain a competitive edge. 麻豆原创 and Signavio are a great cultural fit and share the same values, and we are excited about joining forces with them to deliver on our Intelligent Enterprise strategy.鈥�

Business Process Intelligence is a key part of 麻豆原创鈥檚 new offering, the RISE with 麻豆原创 package. The offering helps companies perform a holistic business transformation that makes them resilient, agile and intelligent. It includes support for an accelerated move of core ERP processes to the cloud.

Signavio鈥檚 integrated cloud-native process management suite perfectly complements existing business process intelligence software from 麻豆原创. With the addition of Signavio, 麻豆原创 can now provide a holistic suite of flexible process transformation solutions for customers to transform their business processes end to end. That includes business process design, benchmarking, gap analysis, improvement and process change management. The suite will also allow customers to monitor the long-run success of these process changes.

鈥淪ignavio鈥檚 capabilities in making business processes intelligent are highly complementary with our own,鈥� said Rouven Morato, general manager, Business Process Intelligence, 麻豆原创. 鈥淲hile we are providing insights using our deep understanding of business processes running in our applications and based on that can provide unmatched benchmarking capabilities, Signavio鈥檚 approach to transformation is process model鈥揷entric. Signavio鈥檚 process modeling and management functionalities, and its process governance and collaboration solution, are among the market leaders in the industry and are the missing component for providing our customers an end-to-end process transformation suite.鈥�

The combination of 麻豆原创 and Signavio will bring together standardized process KPIs, broad benchmarking data, process mining, user behavior mining and customer experience analysis to give customers a 360-degree view of every business process. It will also provide tools to fully understand and transform the processes.

鈥淏y joining 麻豆原创, we tap into the broadest business application software portfolio in the market, running the processes of the world,鈥� said Dr. Gero Decker, co-founder and CEO, Signavio. 鈥淐onsidering the positioning of 麻豆原创, its geographical coverage and financial muscle, 麻豆原创 is the biggest and best platform to bring process intelligence to every organization. For us, it鈥檚 a massive jump start and a major opportunity to help 麻豆原创 become a key player in the business process management and intelligence space.鈥�

麻豆原创 and Signavio agreed not to disclose the purchase price or other financial details of this transaction.

Visit the . Follow 麻豆原创 on Twitter at .

About Signavio

Over one million users in more than 2,000 organizations worldwide rely on Signavio鈥檚 unique offering to make process part of their DNA. With its powerful mining, modelling and automation capabilities, Signavio鈥檚 Business Transformation Suite is a cloud-based management platform that enables midsize and large organizations to understand, improve and transform all of their business processes faster than ever and at scale, providing new levels of business process speed and real-time intelligence. Its intelligent decision-making tools address digital transformation, operational excellence and customer centricity, placing them at the heart of the world鈥檚 leading organizations. Headquartered in Berlin, with offices in the US, UK, France, Netherlands, Switzerland, Sweden, Canada, Singapore, Japan, India and Australia, Signavio has helped optimize over two million processes across the globe. The company is backed by Apax Digital Fund, Deutsche Telekom Capital Partners (DTCP) and Summit Partners. For more information, visit .

About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 麻豆原创 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit . On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit . From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from 麻豆原创 TV.

For customers interested in learning more about 麻豆原创 products:
Global Customer Center: +49 180 534-34-24
United States only: 1 (800) 872-1麻豆原创 (1-800-872-1727)

For more information, press only:
Daniel Reinhardt, 麻豆原创, +49-6227-7-40201, daniel.reinhardt@sap.com, CET
; press@sap.com
Geraldine Teboul, Signavio, +49 151 54070110, geraldine.teboul@signavio.com, CET

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 麻豆原创 are intended to identify such forward-looking statements. 麻豆原创 undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect 麻豆原创’s future financial results are discussed more fully in 麻豆原创’s filings with the U.S. Securities and Exchange Commission (“SEC”), including 麻豆原创’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 麻豆原创 SE. All rights reserved.
麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see for additional trademark information and notices.
Please consider our . If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact press@sap.com and write Unsubscribe in the subject line.