Â鶹ԭ´´ for Me: tailored digital gateway

Â鶹ԭ´´ for Me transcends the typical portal; it’s your customized digital gateway to holistic Â鶹ԭ´´ insights. Every aspect, from system landscapes to support services, is tailored to meet the distinct needs of your role and responsibilities.

Â鶹ԭ´´ for Me is more than a portal — it’s your gateway to intelligent support.

Thomas Pfiester, member of the Extended Board of Â鶹ԭ´´ SE and head of Global Customer Engagement & Services

Customer insights dashboard: comprehensive Â鶹ԭ´´ viewfinder

Residing in Â鶹ԭ´´ for Me, the customer insights dashboard delivers a comprehensive, customizable view of your Â鶹ԭ´´ environment—whether you’re managing hybrid settings, tracking case trends, or preparing for contract renewals. It empowers users to:

• Obtain a 360° view across all Â鶹ԭ´´ engagements
• Analyze support data, product portfolios, renewals, and system landscapes
• Review historical support cases for quality, volume, and trends
• Leverage customizable filters and automated reporting for precise insights

This tool is designed to both report data and to transform it into actionable intelligence, enhancing leadership clarity and decision-making confidence.

What’s new: continuous enhancements

Â鶹ԭ´´ is committed to continuously refining the customer insights dashboard to cater to evolving needs. Notable recent enhancements include:

• Benchmark capabilities through peer group comparison
• On-demand generation of detailed reports like support insights report and case overview report
• Increased visibility with partner case statistics and onboarding milestones

These updates are meticulously designed to deepen insights and streamline strategic processes. Additional planned updated include:

• Deeper engagement metrics from Â鶹ԭ´´ Enterprise Support Academy
• Advanced AI-driven insights for smarter, quicker decisions
• CPU consumption and memory consumption for private cloud: Access performance metrics for private cloud environments

Data without insight is noise. Â鶹ԭ´´ for Me turns it into action.

Anja Schneider, senior vice president and global head of Premium Engagement & Advisory at Â鶹ԭ´´

Accessing the dashboard

Starting with this powerful tool is straightforward via three ways:

• Use the direct link:
• Use the reporting icon:
  • Log into
  • Click on the reporting icon on the left menu bar
• Use the customer insight dashboard card:
  • Log into
  • Navigate to the Services & Support then Diagnostics, Reporting & Analytics
  • Click on the customer insights dashboard card

In all three cases, ensure your S-user ID is authorized to access the necessary features (get more information in ).

Why it matters

With comprehensive visibility, your approach shifts from reactive problem-solving to proactive strategic planning. The Customer Insights Dashboard equips you with the clarity to forecast and act effectively, supporting your role as a strategic leader within your organization.

When support is transparent, it’s not just reactive — it’s strategic.

Stefan Steinle, executive vice president and global head of Customer Support & Cloud Lifecycle Management at Â鶹ԭ´´

Turn insight into strategic action

For CIOs, IT administrators, and support leaders, the customer insights dashboard is more than a tool; it’s your strategic command center embedded within Â鶹ԭ´´ for Me. Experience how it turns insights into impactful actions today.

• Â鶹ԭ´´ for Me portal: Access the customer insights dashboard through the
• Getting started guide: Learn how to effectively use the dashboard with this
• Customer insights dashboard portal: All relevant information can be found in the

Check it out today and discover how insight becomes impact.

Oliver Huschke is vice president of External Engagements, Customer Support & Cloud Lifecycle Management at Â鶹ԭ´´.

A trusted data foundation is critical in the age of AI. But in a , 55 percent cited poor data quality as their biggest challenge. And nearly half struggle to harmonize data across multiple ecosystems.

offers organizations a fully managed SaaS solution that unifies and governs Â鶹ԭ´´ data while seamlessly connects with third-party data. This data platform gives organizations the tools they need to make even more impactful decisions and insights across all lines of business.

After only eight months in the market, leading analyst firms have given Â鶹ԭ´´ Business Data Cloud high marks for its analytics and BI solutions, primarily .

Â鶹ԭ´´ recognized as a Leader in the IDC MarketScape: Worldwide Business Intelligence and Analytics Platforms 2025 Vendor Assessment

IDC MarketScape provides in-depth quantitative and qualitative technology market assessments. The evaluation highlights the most influential factors for technology buyers that want to introduce, modernize, or replace business intelligence and analytics tools within their organization.

“Organizations are constantly striving to engage in data-driven decisions,” said Megha Kumar, research vice president, Analytics and AI, IDC. “This need for insights across the board puts pressure on data and analytics teams. This will result in organizations seeking capabilities around automation, GenAI, and agentic AI features within their business intelligence and analytics platform. It is also important that these insights are available in the flow of work to allow for improved collaboration and decision velocity.”

IDC MarketScape recognizes Â鶹ԭ´´ as a Leader for the following strengths:

• Focused on integrating data from Â鶹ԭ´´ and non-Â鶹ԭ´´ sources and enabling customers to engage in analytics, planning, and AI in a single environment
• Solution designed to support both technical and nontechnical users, with self-service analytics, ad hoc data exploration, and embedded analytics experiences within business applications
• Features such as zero-copy data integration and focused on expanding the ecosystem beyond traditional Â鶹ԭ´´ data sources

Read an .

Â鶹ԭ´´ named a Market Leader in BARC Score Enterprise BI & Analytics Platforms, 2025

The BARC Score report assesses solutions that fulfill a broad set of BI and analytics needs. BARC named Â鶹ԭ´´ a Market Leader, citing the following benefits:

• Integrated business-user-oriented solution for planning and analytics — with embedded functionality for augmented analytics and application design
• Smart features and natural language generation functions help users to dig deep into data sets quickly by surfacing trends and outliers automatically
• Exclusive connectivity, live access, embedded analytics, and prebuilt content available for Â鶹ԭ´´ sources and applications speed up implementation and help to gain insights from these systems
• Capabilities to govern master data and align KPIs across an organization
• Flexible options for product usage with multi-tenant or private tenant options for deployments in the public cloud on AWS, Azure, Alibaba, and GCP

Read .

This recognition from both the IDC MarketScape and BARC reinforces the pivotal role of Â鶹ԭ´´ Business Data Cloud in empowering organizations to become truly data-driven.

By providing a unified, intelligent, and scalable platform that fuels business AI, Â鶹ԭ´´ continues to set the standard for modern data and analytics, ensuring customers can derive trusted insights and drive decisive actions in an increasingly complex business landscape.

Dan Yu is chief marketing officer for Â鶹ԭ´´ Business Data Cloud at Â鶹ԭ´´.