The manufacturer was heavily reliant on manual documentation, which caused delays in accessing and updating critical data and documents, resulting in data quality and compliance issues.

To address these challenges and optimize asset management, LESER sought to establish seamless data integration through a unified single source of truth. After thorough research and careful comparison of options, the valve manufacturer successfully chose to implement digital twin technology with to help optimize collaboration with customers.

Error-free asset data and streamlined collaboration with smart asset management

Relying on a manual documentation process was not only time-consuming but also prone to errors and delays. This was causing significant challenges in accessing and updating critical data and documents, leading to poor data quality and inefficiencies across the ecosystem. Recognizing the need for a modern solution on the operator side, LESER identified the importance of supporting customers with a centralized asset management system. LESER decided to digitize its asset management system by implementing a centralized, cloud-based platform. This platform enables LESER to seamlessly share the digital twin with customers, enhancing transparency and data sharing while continuing to manage internal processes separately.

By implementing the technology integrated with , LESER created a one-to-one virtual replica of each piece of physical equipment and product, consolidating all relevant data and documentation into a single, accessible platform.

鈥淭he digital twin acts as a precise digital mirror of the physical safety valve, enabling our customers to receive complete, error-free, and up-to-date data about the safety valves,鈥� Pierre Draheim, manager of Product Data Management at LESER, explains.

LESER provides digital twins both for new () and existing () safety valves, centralizing all relevant data and documents. Each valve is labeled with the globally-standardized ID link, or QR code, IEC聽61406聽that allows LESER’s customers to directly access and sync product-specific information with their asset management systems, enabling seamless data transfer, documentation compliance, and cost reductions of up to 95% for initial recording.

鈥淏y embracing digital innovation, we have empowered our customers to boost their operational efficiency,” Draheim says. He emphasizes that this not only helps LESER achieve substantial time-savings but also enables the company to focus on core activities and drive greater business growth: “It’s a win-win. Not only us, but also our customers achieve significant improvements in overall productivity.”

Reduce operational costs with real-time digital twin integration

Automating valve data sharing within has made it much easier for LESER operators and service providers to coordinate maintenance, eliminating the need for manual data reconciliation. This automation cuts down on administrative work, helps avoid unnecessary downtime, and optimizes spare parts inventory, all of which contributes to a substantial decrease in operational costs.

By standardizing and digitizing data with a globally-standardized ID link, multiple service providers get instant access to accurate, up-to-date information.

鈥淲ith the introduction of the digital twin and 麻豆原创 Business Network Asset Collaboration, we can now automate valve management, making the entire process faster and more reliable,鈥� Draheim says.

Ensure safety and quality through global and regulatory compliance

Making sure safety valves meet international standards at every step requires a high level of automation in managing product data. This is especially important for LESER. 鈥淐ompliance is not just about meeting regulations, but about the ‘rules of the game’ in the industry, which enable an automated exchange of information across different IT systems and stakeholders,鈥� Draheim says.

With such a significant market presence, LESER holds its suppliers and materials to very high standards, ensuring every part complies not only with global regulations but also local rules. This level of care is particularly essential for operators working in industries with strict safety and regulatory conditions.

Beyond setting these standards, LESER keeps detailed records to maintain full transparency and traceability across the supply chain. This integrated approach helps the ambitious company reduce the need for additional level approvals and supports safe, reliable plant operations all over the world. In return, its customers experience improved reliability and confidence in the products and services they receive, creating a positive impact throughout the entire value chain.

Oyku Ilgar is part of 麻豆原创 Supply Chain Thought Leadership & Awareness.

But what exactly is data federation? And why does it hold so much promise for customers in Saudi Arabia and elsewhere?

To counter the ever-present threat to global supply chains posed by disruption鈥攚hether arising from geopolitical conflict, labor unrest, financial crisis, natural disaster, or other upheaval鈥攂usinesses are turning increasingly to cloud-based solutions to extend visibility and instill resilience across their operations and those of their trading partners, particularly when managing supply chains, logistics, and dispersed capital equipment or other mission-critical assets. Yet just as businesses must assess risk on an international scale to stay competitive, they also must comply with a burgeoning set of regulations around the world requiring operational data to reside physically within a nation鈥檚 borders. By applying cloud-based solutions, businesses can transact commerce through global digital networks while adhering strictly to regional data residency requirements through an approach known as data federation.

Data federation permits operational information from disparate sources to be accessed and updated as though it resided in a single, unified location. Instead of moving or copying data from one system to another, federation provides users with real-time access unburdened by duplication.

Federation becomes crucial when an organization must unify its data across different storage platforms while ensuring the integrity and security of the underlying operational sources. This becomes particularly vital for companies with complex data architectures, whose data may reside in 麻豆原创 systems, cloud data lakes, or third-party applications. Data federation brings multiple advantages, especially in hybrid or multi-cloud environments, including global access, cost efficiency, unified governance and security, and faster time to insights.

But the advantages extend still further. With the launch of our KSA data center, 麻豆原创 Business Network core services have been deployed. This includes multilingual support, such as proficiency with languages read right-to-left like Arabic, and a Federated Trading Partner Index Service for routing transactions between different data centers. Saudi customers can thus adhere to local data privacy regulations while retaining the ability to collaborate and transact with trading partners around the world.

Why Is This Important?

With the deployment of 麻豆原创 Business Network in the KSA data center, public sector or critical national infrastructure (CNI) customers and prospects in KSA can rest assured that regulations have been followed strictly, allowing these organizations to transact on 麻豆原创 Business Network for Logistics and 麻豆原创 Business Network Asset Collaboration. Data federation helps ensure that trading partners can find each other, regardless of where they may be registered.

What鈥檚 Next?

The deployment of 麻豆原创 Business Network for Logistics and 麻豆原创 Business Network Asset Collaboration for Saudi customers in the public and critical national infrastructure sectors, for whom data federation is crucial, marks only the initial step. Later this year, both products will become available for private-sector customers in KSA as well. and will also be deployed in the KSA data center in coming quarters. Meanwhile, 麻豆原创 will continue to expand its data center footprint and data federation program across the globe, with the expansion of 麻豆原创 Business Network capabilities throughout 2025 and beyond.

For information on 麻豆原创 Business Network and how we are equipping enterprises with business AI and related capabilities needed to instill resilience, counter disruption, and foster collaboration, visit and .

J枚rn Keller is chief product officer for 麻豆原创 Business Network.

From Manual to Machine-Driven Processes

In the past, Equinor had relied on manual processes for decision-making in asset management, but as the company expanded, it began embracing a data-driven approach, using automated dashboards. However, its decision-makers recognized the need for further advancements and envisioned adopting condition-based maintenance (CBM).

This transformation would allow for a more autonomous, machine-led, and data-driven approach to asset management, freeing up valuable internal resources and enabling team members to handle multiple cases simultaneously.

鈥淓quinor wanted to progress from condition monitoring to condition-based maintenance,鈥� Tom Naastad Svennevig, lead engineer at Equinor, explained. 鈥淔or the past eight or nine years, we have operated a monitoring center where a few equipment groups are being monitored by use of home-grown dashboards as well as third-party expert systems. However, as the number of plants onboarded to the center increased, it required more and more resources. We believe that applying condition-based maintenance on equipment where it is possible to connect a remedial action to a degradation mechanism will relieve the resources working in the monitoring center.鈥�

CBM is paradigm shift in asset management, allowing companies to move from traditional calendar-based maintenance schedules to a proactive approach powered by data-driven insights. While traditional maintenance strategies often lead to unplanned downtime, CBM empowers operators make informed decisions based on real-time equipment condition, mitigating disruptions and maximizing asset reliability.

鈥淭he primary purpose of condition-based maintenance for us is to provide confidence for continued safe operation and avoid disruption,鈥� Svennevig added. 鈥淲e believe that several degradation mechanisms we had in the past can be detected automatically, and actions being taken without human intervention.鈥�

Benefits of an Integrated Solution

For Equinor, stood out as a superior choice, offering a range of tangible benefits, particularly, according the Equinor manager: 鈥淚n contrast to third-party solutions that require data migration, 麻豆原创 Asset Performance Management seamlessly integrates with existing 麻豆原创 systems, eliminating the need for redundant data entry and ensuring data accuracy across all platforms.鈥�

Other benefits that Equinor perceives include:

• Reduced administrative burdens and increased overall efficiency
• Automatic updating of asset information across all relevant components
• Importing equipment condition status from third-party expert systems
• Storing evidence for safe operation and triggering actions for degraded conditions
• Generating notifications based on condition monitoring rules for prompt responses to potential equipment issues
• Seamless ingestion of sensor data from field systems into 麻豆原创 Asset Performance Management
• Pre-assigning tasks to maintenance notifications based on asset strategies and failure modes
• Empowering maintenance teams to act swiftly and effectively, minimizing downtime and preventing potential equipment failures Seamless scaling to accommodate additional equipment and assets

Optimizing Asset Status Visualization with 麻豆原创 Asset Performance Management

Effectively visualizing asset status is crucial for making timely and well-informed decisions, which is why 麻豆原创 Asset Performance Management offers comprehensive dashboarding capabilities through embedded . This allows users to select specific assets or entire fleets for a detailed overview in a centralized view, which enables quick identification of potential issues and facilitates proactive maintenance interventions.

The dashboard utilizes clear, intuitive labels to indicate asset health status, ranging from 鈥渆xcellent鈥� to 鈥渦nacceptable,鈥� which streamlines decision-making. Critical alerts are prominently displayed in orange, immediately grabbing the attention of maintenance personnel, and providing necessary context and guidance, ensuring that timely and appropriate actions are taken.

Additionally, the dashboard seamlessly integrates with Equinor鈥檚 wider 麻豆原创 ecosystem, enabling real-time data exchange and integration with existing maintenance processes.

Effective Change Management: Important for CBM Implementation

Equinor has implemented a CBM-driven maintenance approach. CBM is running in production. The job to roll out the solution has started. The process of change management is main focus going forward.

鈥淲e will achieve this through clear leadership commitment, comprehensive communication, a pilot project for proof of concept, streamlined data smoothing for accurate monitoring, role redefinition for CBM management, establishment of KPIs for continuous improvement, and employee empowerment through involvement,鈥� the Equinor manager explained. 鈥淥ur objective is that this will result in transitioning to a proactive maintenance approach for 40% of our equipment and significant reductions in maintenance costs and asset downtime.鈥�

鈥溌槎乖� Asset Performance Management helps us streamlining maintenance processes and facilitating proactive preventive maintenance,鈥� Svennevig concluded.

Karin Fent is senior director of Global Customer Success Digital Supply Chain at 麻豆原创.

Top image courtesy of Equinor | Ole J酶rgen Bratland 漏 Equinor

鈥淥ur CEO wants us to think and act like a digital company,鈥� said Dariush Shoja, vice president and corporate CIO at Sun Life. 鈥淯sing , we are digitizing and modernizing finance.鈥澛�

Shoja spoke during a session at the event in Boston, Massachusetts, where he showcased the company鈥檚 digital transformation that modernized the company鈥檚 finance platform.

Digital Closes Gap Between Generative AI Promise and Reality

Shoja immediately struck a responsive chord from the audience in the room who chuckled when he jokingly asked if anyone鈥檚 nightly dreams during college revolved around a career in finance. Drawing from his company鈥檚 experience with digital transformation, he acknowledged the industry鈥檚 change management challenges.

鈥淲hen we鈥檙e talking about finance in the context of digitization, it鈥檚 not just about automation or systems. It鈥檚 a paradigm and culture shift,鈥� he said. 鈥淵ou need to start at the top with the CEO, CFO, and everyone on down to support the change. Organizations aiming to become digital and adopt state-of-the-art technologies like generative AI should focus on getting buy-in for the journey.鈥�

Modern Financial Services Platforms Are Cloud-Based

Coming from earlier sessions in the day that touted the incredible promise of technology advancements like generative AI, Shoja was also candid about overcoming the reality that professionals in the financial services industry face.

鈥淗istorically there hasn鈥檛 been a significant amount of investment to update finance systems that are aging or nearing end of life. However, we saw the opportunity and made the right investment to modernize,鈥� said Shoja. 鈥淥ne of the key enablers of growth is moving to the cloud. Digitization is creating the foundation for our future as we modernize our platforms.鈥�

Connected Data Drives Informed Decisions

One of the objectives of Sun Life鈥檚 platform modernization was to connect previously disparate data between geographies and business units. With operations in regions worldwide, including North America, Asia-Pacific, and Europe, along with an expanding product portfolio, managing data was paramount to effective financial management that fuels customer satisfaction and company growth.

鈥淲e have to build, evaluate, and run complex actuarial policy models that meet evolving regulatory mandates worldwide and corporate profitability objectives,鈥� said Shoja. 鈥淕oing to the cloud has provided efficiencies through consistent operations across every geography. Moving from manual spreadsheets to automated dashboards provides finance with faster access to insightful analytics from larger and more complex data sets. People can easily drill down to find the information they need to make the right optimal decisions.鈥�

Out-of-the-Box Digital Thinking

Like every organization that鈥檚 managing millions of transactions, data standardization and integration was extremely important to create Sun Life鈥檚 modern global platform.

鈥淓ven though our systems were only about 15 years old, eliminating technical debt was key to our transformation,鈥� said Shoja. 鈥淲e replaced traditional ways of thinking with out-of-the-box strategies, using modern native tools in the cloud platform to gain efficiencies. For example, when we want to pay a claim, the system automatically generates all relevant journal entries. We鈥檝e strategically aligned technology with finance teams.鈥�

AI Can Save Valuable Time for Financial Services

Shoja saw numerous solid use cases for generative AI, traditional AI, and machine learning in the financial services industry. AI could quickly find data gaps, speed up time-sensitive quarterly close, expedite the accrual management, and simplify reporting. Sun Life has created a team that鈥檚 focused on AI use cases in finance and other areas. The company is also relying on partners to bring the full value of AI capabilities into the business.

鈥淟arge language models may not be feasible for organizations to build on our own. Instead, AI can be built into digital solutions,鈥� he said. 鈥淎s 麻豆原创 is doing, we need partners to provide AI solutions and make it part of their package.鈥�

Meanwhile, as legislation to bolster transparency in supply chains , the digital platforms through which trading partners carry out interconnected operational processes have become indispensable for managing risk, advancing sustainability objectives, and verifying adherence to ethical business practices 鈥� even as volatility in international commerce gathers pace.

After rebounding from several years of logjammed seaports, idled factories, and quarantined workers, many businesses find that though COVID-19 has receded, disruption stubbornly persists. Yet visibility across all aspects of the supply chain 鈥� from sourcing raw materials and managing logistics capacity to securing working capital solutions and managing dispersed physical assets 鈥� remains paramount in the quest to ensure business continuity, instill operational resilience, and deepen competitive advantage.

To help provide businesses with the 360-degree visibility and collaborative capabilities they require across complex trading relationships, 麻豆原创 Business Network can connect people, processes, and systems across multiple enterprises to help digitize transactions, harness data-driven insights, and create transparent, resilient, and sustainable supply chains. Through , trading partners can gain process efficiencies, improve supply assurance, and achieve business process and regulatory compliance by increasing operational transparency. With , companies can achieve supply chain visibility by enabling plan-driven automation, optimizing capacity and inventory, and streamlining workflow. Aided by , shippers and carriers can work together in unison, track and trace goods in transit, and achieve transparency throughout the supply chain by optimizing logistics processes, increasing on-time deliveries, and mitigating third-party risk. Relying on , owners, operators, and service providers can strengthen joint processes and the flow of shared information through a single, consistent version of asset master data to help streamline asset maintenance processes and reduce maintenance costs. With the benefit of , trading partners can enhance payment security, free up working capital through early-payment discounts, and leverage access to capital bound up in outstanding receivables.

By linking together the routine business processes of trading partners, cloud-based networks establish the breadth of data necessary to apply predictive and generative AI applications to yield meaningful insights and outcomes. Through large language models and other forms of machine learning, cloud-based applications create new content with characteristics resembling that which precedes it. With every successive effort, sharpens its ability to tailor desired content.

As the world鈥檚 largest platform for business-to-business commerce, 麻豆原创 Business Network can present an ideal setting for generative AI, in that it helps bring together an extremely large volume of trading partners across hundreds of millions of transactions representing US$5.3 trillion in commerce annually. Later this year, generative AI capabilities in 麻豆原创 Business Network will be able to help detect errors and present automatic summaries when businesses create invoices. AI will also enable the network to help enrich catalog content and discovery posting responses for suppliers.

麻豆原创 Business Network has accumulated significant structured content over many years to help generate broad operational insights for trading partners. When buyers, suppliers, carriers, and financing solution providers share operational data with each other in real time, the mutual value they create can be exponential rather than additive, enabling all participants in commerce to plan ahead with confidence, continuity, and enduring resilience.

For further information on 麻豆原创 Business Network and how we are equipping enterprises large and small with the digital tools needed to counter disruption, visit .

J枚rn Keller is executive vice president and chief product officer of 麻豆原创 Business Network.

That’s why Jowat looked to empower its technicians to prioritize work more effectively, manage inventory and costs more efficiently, and make smarter strategic decisions about asset investments.

Avoiding Sticky Situations with Effective Maintenance

The production line sits at the heart of any manufacturing company. If production misses a beat, the whole business feels the impact. And if a breakdown takes production offline, the consequences can be both operationally and financially disastrous. That鈥檚 why , one of the world鈥檚 leading suppliers of industrial adhesives, takes plant maintenance very seriously. As a key supplier to the furniture, packaging, textiles, automotive, and electrical industries, any delay in delivering its products could cause significant disruption and potentially cost the company and its clients millions of Euros. So, it鈥檚 vital that all production line equipment is always properly maintained.

Natanael Hernandez, 麻豆原创 manager at , explained: 鈥淎dhesive manufacturing is particularly challenging because of the nature of the product. Our machines need regular and thorough cleaning to avoid contamination between batches. Hot glue can be hazardous to work with, so safety is critical. And to meet our environmental goals, we aim to recycle as much of the water and oil we use as possible, which adds to complexity and cost of labor.鈥�

To keep operations running smoothly, Jowat鈥檚 maintenance teams need to do more than just corrective break/fix maintenance. Regular inspections and preventive maintenance are key for technicians and supervisors. Moreover, many of the company鈥檚 production line machines rely on expensive components that take months to manufacture, so inventory management is vital to ensure that technicians always have the parts they need. And in the bigger picture, Jowat also wants insight from maintenance processes to feed into strategic decision-making. 鈥淲e realized that if we could gain more insight into the total cost of maintaining each of our production line machines, we could make better decisions,鈥� said Hernandez. 鈥淔or example, does it make financial sense to keep this line running, or should we replace it with something more efficient?鈥�

It was clear that with a deeper understanding of its maintenance and inventory processes, the company could streamline the management of its plants and make smarter investment decisions. That鈥檚 where 麻豆原创 came in.

Digitalization Transforms Asset Management

Until a few years ago, Jowat relied on a legacy application to manage maintenance tasks. The system was not integrated with the company鈥檚 core 麻豆原创 applications, so technicians and supervisors had to manage their daily tasks manually. 鈥淭he paperwork made it impossible to track time and labor costs, and it was difficult to establish an audit trail,鈥� said Hernandez. 鈥淪o, we decided to introduce the 麻豆原创 Enterprise Asset Management solution (麻豆原创 EAM) to digitalize and standardize our maintenance processes.鈥�

Integrated with Jowat鈥檚 core software for inventory, purchasing, sales, and cost accounting, 麻豆原创 EAM introduced a more formal process around the creation of maintenance work orders. The solution also provided an inventory management system that enabled Jowat to manage its stock of spare parts. 鈥淔or the first time, we had an accurate view of our inventory, as well as the cost and lead time for ordering replacements,鈥� said Hernandez. 鈥淭his makes it easier for us to maintain appropriate reserves and gives visibility to other companies within the Jowat group. So, if a plant in Germany needs a part that we have in stock in the U.S., they can see it and buy it from us straight away instead of waiting months for the manufacturer to ship it to them.鈥�

麻豆原创 EAM was a big step forward for the maintenance team, but its user interface was designed for power users sitting at full-sized screens, not mechanics and electricians working on the factory floor. 鈥淲e needed something simpler and more streamlined that our technicians could use on their mobile devices,鈥� explained Hernandez. 鈥淎t the same time, we wanted to be able to track the work they were doing more accurately.鈥�

Jowat discovered the , which is part of the 麻豆原创鈥檚 industry cloud. 鈥溌槎乖� Service and Asset Manager was exactly what we were looking for. We loved the simplicity and it was a great fit for our business processes. As soon as our technicians saw the new application, they wanted to work with it. Now, our technicians and supervisors have an intuitive mobile app that gives them the visibility and control they need to maintain our production line equipment more efficiently,鈥� he added.

Working with , an experienced 麻豆原创 partner, Jowat launched the new mobile app at its U.S. plant and planned a global rollout for its manufacturing sites in Germany, Malaysia, and China. So far, 21 technicians are using the app on their iPad Mini devices, while seven supervisors can choose between using the app on their iPhone or logging into the main 麻豆原创 EAM interface. To help ensure smooth adoption of the solution, Jowat is also working with the team.

Doubling Productivity with an Intuitive Mobile Solution

With , Jowat鈥檚 technicians can see all corrective and preventive maintenance work orders assigned to them immediately, so they can organize their work more effectively. For example, if they are assigned several tasks on the same machine or in the same area of the plant, they can do them all at once instead of spending time going back and forth. For supervisors, the app helps make it easier to understand the status of open work orders and prioritize more efficiently. They can move more urgent tasks forward or put less important ones on hold and, crucially, they can document the reasons for their decisions. If a work order can鈥檛 progress until a replacement part has been delivered, it鈥檚 immediately clear why the job is on hold.

Since the launch of the 麻豆原创 solutions for asset management, Jowat has seen a reduction in total downtime on its production lines. Moreover, productivity has effectively doubled. Before the implementation, around 45% of work orders in the system were actively worked on by technicians. Today, that figure has risen to around 85%-90%. At the same time, the maintenance backlog has been reduced by 75%, from three months to around three weeks. 鈥淎 three-week backlog is probably optimal for our business, because there will always be a proportion of tasks that have to wait for a viable maintenance window,鈥� explained Hernandez. 鈥淭he key thing is that the backlog doesn鈥檛 increase 鈥� once we got it down to three weeks, it has never crept back up again.鈥�

The app can also provide new capabilities for reviewing and approving completed work orders. Technicians can use their mobile device to take pictures of the before and after state of the assets they are working on to document the repairs they have made. And if during a maintenance visit a technician notices a problem that hasn鈥檛 been reported yet, they can take a photo or video and send it directly into 麻豆原创 EAM to generate a new work order. Inventory management is simpler, too. Whenever stock of a required component falls below a minimum threshold, the system can automatically trigger a purchase requisition to order replacements. 鈥淏efore, we didn鈥檛 know what we were spending on spare parts,鈥� added Hernandez. 鈥淣ow, we can allocate costs to specific lines and even specific machines. With full visibility of the cost of parts and labor, we can make much more informed decisions on whether to continue maintaining an asset or replace it with a newer, more efficient machine.鈥�

Expanding Functionality in the Future

In the future, Jowat hopes to build on the success of this project by expanding its use of  to introduce calibration capabilities. The company is also evaluating introducing the , as well as taking advantage of the predictive material and resource planning functionality in .

鈥淎t the moment, our focus is on maintenance, but we know there is so much more we can do,鈥� concluded Hernandez. 鈥淲e鈥檙e excited to work with 麻豆原创 and great partners like AG to explore the possibilities.鈥�

Karin Fent is senior director of Global Customer Success, Digital Supply Chain, at 麻豆原创.

is one of the world鈥檚 largest biotech companies, a leading provider of in-vitro diagnostics and a global supplier of transformative, innovative solutions across major disease areas.

Cost as a Main Driver for Asset-Intensive Organizations

鈥淎s a pharmaceutical company, Roche was founded more than 100 years ago in Basel, Switzerland, with both pharma and diagnostics divisions. We are in the middle of an journey with the goal to harmonize business processes on all sites and divisions around the world,鈥� said Accioli.

To manage assets under volatile conditions effectively, just like other asset-intensive organizations, Roche focuses on reducing maintenance cost and increasing asset reliability, which are key to its customers and patients.

The challenge is 鈥渢he handover from original manufacturer to engineering to maintenance and how to interact with each other,鈥� explained Accioli. 鈥淲e resolve this with these business process harmonization initiatives.鈥�

Risk Resilience as an Investment for the Future

麻豆原创 suggests three strategies to help companies manage their business holistically, including cost, speed, profit, customer service, and risk:

• Connecting supply chains to the entire business so that information insight flows go quickly from operations to manufacturing, design, and into the business to respond to disruptions
• Contextualizing information during the work process to equip users with technology to get real-time insights and make decisions during the business process to increase impact
• Collaborating externally with suppliers, asset operators, OEMs, and logistics providers to ensure that information is flowing beyond the internal network to set up a risk-resilient business while mitigating risk

Closing the Loop Between Strategy and Execution

Managing costs and increasing equipment reliability is a major factor and closing the loop between asset strategy and maintenance execution, such as to make assets more reliable and connected to maintenance execution considering different asset type, is a big opportunity.

鈥淔ive to 10 years ago, reliability engineering became a shining topic at Roche, and we discussed where to start, how much we spend on maintenance, what our most important assets were, and where we should spend more energy and money. We standardized processes to classify our equipment into different asset criticalities 鈥� high, medium, and low – and, based on each category, we established a maintenance strategy,鈥� explained Accioli.

鈥淎fterwards, we looked for a tool that would best suit Roche given the amount of data. Now we have an asset and maintenance strategy in place that is reflected in our system. In 2019, we started harmonizing our processes and were pleased that 麻豆原创 solutions could support us,鈥� he continued.

In particular, Roche looked to:

• , which helps with performing criticality evaluations directly in the 麻豆原创 system instead of spreadsheets. With criticality results reflected in the system, the maintenance strategy can result in preventive maintenance plans. 鈥淩oche is in the middle of the journey. No sites are live yet,鈥� said Accioli. Roche is also enabling access to its service providers to get design insights and improve collaboration.
• , which enables maintenance plans and work orders to be accessible to maintenance technicians so that they can make instant material reservations and get access to maintenance manuals on mobile devices.

鈥淚 expect a significant decrease of maintenance execution as we can plan our work better thanks to a mobile-supported solution,鈥� said Accioli. 鈥淭he experience with the solution is quite good.鈥�

Roche was already using 麻豆原创 at different sites with its own work order types and data model, but it was not automated and connected.

鈥淲e also intend to migrate to , a successor cloud-based application, where Roche鈥檚 enhancement ideas have been incorporated,鈥� explained the manager.

Connected Asset Data Helps Contextualize Business Decisions

For contextualizing every business process through the eyes of maintenance, it is necessary to converge enterprise IT data with equipment and sensor data to run analyses based on algorithms and machine learning technology. Accioli explained: 鈥淏eing able to schedule maintenance activities is a substantial improvement for maintenance organizations. To monitor both targets and results, we are using , which has many good capabilities. We are developing maintenance KPIs with the insights we get from聽 artificial intelligence (AI) and rolling these back into the asset strategy and reliability process. These are particularly good tools.鈥�

Effective Collaboration Across the Ecosystem to Build a Collaborative Supply Chain

鈥淔or Roche, sharing information and effective collaboration with asset providers and across our ecosystem is particularly important. Vendors and different equipment suppliers must exchange and collaborate on asset data. Operators and service providers should be able to use the network but also manage the work order process,” said Accioli.

To summarize, the key benefits of 麻豆原创 Asset Strategy and Performance Management and 麻豆原创 Service and Asset Manager Accioli sees are:

麻豆原创 Asset Strategy and Performance Management:

• Defining which maintenance strategy applies to which classification of equipment
• Maintaining assessments in the system
• Generating criticality based on assessments
• Reflecting reliability-centered maintenance in the system, including decision trees and supportive templates

麻豆原创 Service and Asset Manager:

• Being a digitized, automated, paperless solution
• Being able to work offline
• Having all maintenance data at hand in one place

Listen to the webinar recording . In addition, watch this to learn how to maximize asset health and performance with 麻豆原创 Intelligent Asset Management solutions and read what . To know more about the role of service and asset management in your industry, .

Karin Fent is senior director of Global Customer Success Digital Supply Chain at 麻豆原创.
Top photo credit: Roche