While there is a lot of hype around AI and Generative AI at the moment, understanding how organizations can – and should – be using it to improve their employee experience drive business impact is not always clear.ÌýÌý

I recently hosted a webinar, where I listened to Â鶹ԭ´´â€™s Dr Kim Oosthuizen and Stacy Chapman give their take on how businesses can be more proactive about using AI to improve talent recruitment and employee engagement, and to Mahindra and Mahindra’s Susheela Dube, who was kind enough to share how her team is approaching AI adoption and integration with HR processes, and the possibilities and concerns that sit front of mind for her.Ìý

What stood out for me in this discussion is that, even as AI becomes more ingrained in our daily lives, people are still an organization’s greatest asset. People are what drive innovation and enable companies to compete and grow. Given the rapid pace of change and the skills gap that all organizations are facing today, a focus on upskilling and reskilling employees must be a top business priority to create a more equitable and sustainable organization now and in the future.Ìý

Beyond Automation and Augmentation: Unlocking New OpportunitiesÌý

When it comes to learning new skills, there is no one-size-fits-all approach – and this is where AI technology can have a massive impact for people with different learning abilities. Take, for example, a neurodivergent individual. With AI, their learning preferences and behavioral patterns can be used to create a learning experience that optimizes their engagement and comprehension through content, structure and pacing that best meets their needs. AI-powered learning platforms can generate interactive learning materials that cater to their unique learning style and help them maintain focus and engagement without overwhelming them. Or, for people hard of hearing, automatic speech recognition technology can convert spoken words into captions or subtitles during presentations, making it easier for them to follow along and understand. The opportunities to optimize and revolutionize how people best learn are seemingly endless.ÌýÌý

And the impact these individualized learning experiences can have on both employees and organizations is huge, especially when it comes to having a measurable impact on diversity, equity and inclusion (DEI) and creating a workplace where individuals feel seen and have a sense of belonging. All employees are more engaged and empowered to learn and grow in ways that work best for them, and organizations can better meet the diverse needs of their workforce, ensure everyone has equal access to the same opportunities, and create pathways to employment for people who may have previously been excluded or underrepresented.Ìý

As AI continues to advance, organizations will also be able to use the insights it surfaces to uncover hidden strengths within their workforce and unlock their potential by connecting employees to new opportunities in line with those strengths and the needs of the business. By surfacing these ‘inferred skills,’ organizations can fill critical skills gaps and create a more meaningful work experience for employees by accounting for their unique skills, interests, passions, preferences, and working styles, and by freeing them from more manual, time-consuming tasks.ÌýÌý

Â鶹ԭ´´ recently took another step forward to help make all this a reality for our customers by announcing Joule, a new generative AI assistant that will make interacting with Â鶹ԭ´´â€™s apps far more conversational. Joule acts like a copilot that will eventually be embedded all throughout Â鶹ԭ´´â€™s cloud enterprise portfolio, allowing employees to converse with it using their everyday language but without sacrificing privacy, security, or compliance.ÌýÌý

Within Â鶹ԭ´´ SuccessFactors, Joule is transforming the employee experience by making it easier and faster for employees to navigate complex processes and HR teams to respond to employee requests. Powered by conversational AI, Joule uses natural language processing to help employees quickly find information, get answers to questions, and complete HR-related tasks, such as, clocking in and out, viewing pay statements, approving or rejecting a request, and more. Now employees can complete tasks faster with a single assistant integrated into all Â鶹ԭ´´ applications.Ìý

We also have our Â鶹ԭ´´ Talent intelligence hub, which acts as an AI-powered engine for an organization’s entire learning and talent strategy. It creates a skills portfolio for each employee in the workforce, now inferring skills and attributes based on data from performance feedback and dynamic teams, for example. With the talent intelligence integrated across the Â鶹ԭ´´ SuccessFactors HXM suite, organizations can leverage a single skills model to drive everything from recruiting and onboarding to learning and development and performance and succession. Employees can build and store data about themselves including aspirations, motivations, styles, and preferences. And managers can view, add and update skills and other attribute types for all their direct reports, allowing organizations to gain greater visibility into skills coverage and gaps across teams to guide future workforce planning.Ìý

Creating a Future of Work Where Everyone ThrivesÌý

The AI revolution today is opening new doors for organizations and employees in almost every industry. An estimated of work tasks will be automated by 2027, and employees will have more time than ever before for learning, development, and the work that matters most to them.Ìý

When people have a great employee experience, their needs are being met, and they can learn and grow within an organization, they feel a sense of belonging. This drives higher engagement and ultimately brings a more diverse set of perspectives to the table. And a diverse, engaged, and empowered workforce drives an innovative organization that can more easily solve challenges, keep up with rapid change, and create better business outcomes.Ìý

You can learn more about how organisations are using AI to improve talent recruitment and employee engagement by listening to our Â鶹ԭ´´ SuccessConnect virtual event .

The post Here’s How Organizations Can Leverage AI to Unlock Human Potential appeared first on Â鶹ԭ´´ Southeast Asia News Center.

Every HR organization strives to create a culture of trust and cohesion. However, an exponential increase in changes in the workplace is leaving most employees feeling fatigued, disconnected, and even less trusting of their leadership.

According toÌý, HR organizations cannot afford to ignore this growing sentiment. Change-related fatigue negatively affects employee performance and feelings of inclusion – all of which are making employees 54% less likely to stay. But more interesting is that minor adjustments, such as modifying processes or switching work environments, create considerably more fatigue than major structural shifts, including mergers and acquisitions.

For Â鶹ԭ´´ customers using Â鶹ԭ´´ SuccessFactors HXM Suite, the insights and support needed to drive more positive employeeÌýchange experiencesÌýare already available through the review and validation service.

What Is the Review and Validation Service?

Ultimately, the review and validation service for Â鶹ԭ´´ SuccessFactors HXM Suite is designed to serve as a health check on the human experience management solutions from Â鶹ԭ´´ your workplace relies on every day. The service uses a comprehensive set of methods and tools that examine your current use of an Â鶹ԭ´´ SuccessFactors solution and provides recommendations to optimize your current and future strategic needs.

Along with certified consultants from Â鶹ԭ´´, your HR organization can identify leading practices, areas for improvement, and actionable recommendations to achieve quick-win and long-term changes with the highest quality and adoption. You may consider additional services based on the evaluation results to facilitate, for example, reporting improvements, migrating a legacy onboarding solution, creating a comprehensive learning program, and enhancing employee performance.

Some of our customers use the service to drive transformation with a better understanding and adoption of best-practice features. Our consultants guide them through an analysis of whether the functionalities from their deployment of Â鶹ԭ´´ SuccessFactors solutions meet business objectives and accelerate expected outcomes.

The review and validation service can also help verify any risk in not using a feature in an Â鶹ԭ´´ SuccessFactors solution. For example, data privacy and protection can be impacted when certain data management functions are not set up properly. Our consultants can then provide leading practices and expertise on what other companies are doing to resolve potential issues. Furthermore, you can access resources from our customer community to review and plan for new functionality from a future release.

How Can Your Organization Benefit From the Service?

Whether implementing an Â鶹ԭ´´ SuccessFactors solution or evaluating it years after the initial go-live, the review and validation service for Â鶹ԭ´´ SuccessFactors HXM Suite offers a unique opportunity to assess your HR transformation critically. You can discuss with users and stakeholders their experience with the technology that supports it and consider short- and long-term benefits based on a detailed report of actionable recommendations. The service also enables you to research the cost of proposed changes and any potential savings in time, resources, and money.

With all this information, your HR team can choose the changes the business needs and make a well-defined plan to move forward. As a result of the service, you may identify any additional resources needed, assign responsibilities to experts, and decide on the testing and go-live timeline. Additionally, you can ascertain whether the features or solutions required to drive the transformation are available.

Once you have reviewed the recommendations provided by the service, you can make changes in the test environment and submit it to decision-makers to assess whether the user experience meets the needs of their employees. You can engage your organizational leaders in informational and clarification sessions to make necessary updates until they feel the proposed change is ready to go live.

To encourage acceptance and adoption, you can then inform the affected workforce of the change, such as when it will occur and what to expect. This step includes updating workbooks, user guides, and other materials that detail impacts on processes and the overall user experience.

From Change Fatigue to Meaningful Work

When people can recognize how they benefit from a change in their work experience, they are more likely to adopt it and overcome their perceived limitations.

Think about it: If you’re using an application that helps produce meaningful insights and ideas, your motivation and engagement will only skyrocket. But when moving from one process to another with little purpose, a sense of fatigue takes over, encouraging you to look for a new job opportunity.

Your HR team can clear the fog of change fatigue with the review and validation service for Â鶹ԭ´´ SuccessFactors HXM Suite. By giving employees the updates they need and discarding the ones they don’t, your business can gain the employee trust, cohesion, and empowerment it needs to move forward and grow.

Learn more aboutÌýÌýofferings and discover more HXM services:

This originally appeared on the global Â鶹ԭ´´ News Center.

The post Conquer Change Fatigue with Â鶹ԭ´´ SuccessFactors HXM Suite appeared first on Â鶹ԭ´´ Southeast Asia News Center.