Software giant is using new cloud-based technologies and AI to monitor and streamline operations across the health supply chain. For Thiam Hwa Lim, Healthcare Director and Industry lead for 麻豆原创 Southeast Asia, innovation can revolutionise care for those who most need it, at hospital, and at home.

Taking the Pulse of the Market

Patient-centricity requires data. To challenge Covid-19, the company rolled out free solutions aimed to help healthcare organisations and governments, including a series of surveys to understand pressure points. 鈥溌槎乖� understands the impact of Covid-19 on the healthcare providers in terms of the people, the patient care, the supply chain and operations,鈥� Lim says.

Together with experience management company Qualtrics,听. Combining information from the World Health Organization (WHO), with specific country data, and relevant government guidance, the app is a way for healthcare professionals, and those they treat, to simplify and streamline information updates so they can focus on wellbeing.

Healthcare at Hospitals, and at Home

All hospitals are now struggling to manage their resources. 麻豆原创 is partnering with a healthcare authority in Australia to 鈥渓ook at the availability of beds (and) of personal protective equipment,鈥� Lim reveals. Their risk management solution can track patient activity and resources, linking hospitals with suppliers and revamping the procurement chain. Linking this data to a digital dashboard means that predictive analytics can monitor supply and demand, sourcing stock in real time before inventories get critically low.

Home healthcare is also vital. During a time of quarantine and lockdown, healthcare at home and digital tracking keep those most vulnerable on the radar. 麻豆原创聽Digital Care Aged project, launched in Australia, is now looking to pilot across Asia, with an aim to connect patients in care homes with the care they need. The digital platform links to wearable devices to monitor patients鈥� daily activity, and safety. Hooking up to voice technologies like Google Home also allows for patients to ask for help when they need it. 鈥淵ou want to make it easy to use鈥�, explains Lim, 鈥渟o that they can interact with this tech platform for things like medicine timings or if they need help and service鈥�.

The Next Normal

In the midst of a global crisis, nation leaders need strong partnerships. 鈥淲e are working with a number of government agencies to support them in handling this with Covid-19 pandemic鈥�, says Lim. The聽聽to help 120,000 of their nationals stranded overseas when the pandemic broke, for instance.

Within 24 hours a mobile app based on the 麻豆原创 cloud platform was developed and deployed, allowing German foreign industries to reach out to those overseas, and facilitate their journey home. The world will eventually heal, but digital is here to stay. As the volume of health-related data increases, Lim says, we are seeing 鈥渉ospitals slowly moving towards a hybrid model with some non-sensitive data to the cloud鈥�. Agile healthcare is on the uptake, and your smartphone could be your next doctor. 鈥淎s delivery is moving towards remote care and telemedicine, it鈥檚 very important to ensure feedback is collected,鈥� he says. 鈥淲e鈥檙e integrating this into a chatbot. Because you see in the future people may have a Google home device or Alexa at home as well, and they can use this to provide feedback and ensure the quality of services鈥�.

The most important factor is accessibility. 鈥淲e want to make this as easy as online shopping,鈥� he laughs. Machine learning is putting humans at the heart of healthcare, at a time when they need it most.

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In today鈥檚 pandemic-led work environment, the onus is on employers to create a psychologically and physically safe environment where employee well-being is a top priority.聽Organisations navigating this 鈥榥ew normal鈥� are at the same time grappling with an evolved set of expectations from their workforce. Across many industries the readiness or need to return to an office is varied. Data consistently shows more than 33% of employees don鈥檛 want to return to the office, another third do want to return, and the remaining third want a hybrid mix where they spend some time in the office and some at home.

The pandemic has made many workers rethink their careers and examine a different approach to work/life integration. Behind the mask of productivity is an exhausted, burnt out workforce still dealing with the social and emotional upheaval of the last 18 months. This environment is driving a wave of resignations in the US, and it鈥檚 likely the 鈥楪reat Resignation鈥� trend will impact Australia and the Pacific region too.

To retain and attract talent, organisations must change the way they approach mental health – looking beyond ad-hoc wellbeing initiatives to provide real practical tools and support. Adding another level of complexity for HR is implementing the many legal and compliance processes to protect employees鈥� health and wellbeing. This can range from communicating a vaccine strategy to the implementation of updated safe workplace policies.聽For large organisations, establishing a system to manage vaccination status is crucial for employees to feel safe returning to the physical workplace. Prior to implementing any kind of management solution, it鈥檚 important to establish the right approaches and build around them. Ensuring employees are informed about new vaccination verification policies and potential solutions will help to establish buy-in and reduce friction. Employees will feel more empowered to be involved and provide feedback if they feel like they have agency over the process.

Research by聽shows that organisations with clearer communication (including post COVID-19 working arrangements) are seeing increases in employee well-being and productivity. Workers who feel included in more detailed, relevant communication are nearly five times more likely to report increased productivity.聽While today鈥檚 complex HR and health hurdles are incredibly difficult to navigate, they can be successfully managed with technology.

enables organisations to remain compliant with mandates while supporting employee wellbeing and empowering them to be a part of the conversation. Designed to support a fast and safe return to the office, the Qualtrics Vaccination & Testing Manager automates confirmation of employees鈥� vaccination status, ongoing test results, and even screening for COVID-19 symptoms – all in one single platform. Employers can access real-time dashboards that provide a confidential employee vaccination status, negative tests, exemptions, and more鈥攅nabling leaders to make informed decisions on how to return to work and what guidelines to implement.

Whatever your vaccine management solution, what COVID-19 has taught us is that changes happen fast and unexpectedly. Over the next few years, it鈥檚 highly likely that vaccination requirements, mandates, and even certifications will change 鈥� especially as the virus evolves. A flexible solution with plug-and-play capability can help organisations and governments to respond at the speed required to keep pace with these changes. This moment is both a challenge and an opportunity for businesses to shift their organisational cultures towards greater empathy and mutual understanding. Human experience management is truly at the forefront of where we are today in the workplace because employees expect more, and we need to deliver an incredible experience.

A culture of psychological safety is no longer a 鈥榥ice to have鈥�, it鈥檚 crucial in the post-pandemic workplace.

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鈥淭ogether, we are reinventing how businesses run and also demonstrating the big heart of our community. Our thoughts go out to everyone affected by the pandemic, and our thanks to all those who are making extraordinary contributions in our community,鈥� Klein said. 鈥淭echnology has helped communities and families, and helped business quickly adapt. 麻豆原创 has been working hand-in-hand with you, our customers around the globe, whether it was helping you to make your supply chains more resilient, reimagining your business model to create new customer experiences, or to enable remote work. Together, we鈥檝e got this.鈥�

麻豆原创鈥檚 premiere customer event is being held virtually this year throughout June across regions worldwide. During his fascinating keynote, Klein unveiled a series of聽announcements聽that included the global industry expansion of the company鈥檚 business network strategy for fast innovation, sustainability tracking solutions, and industry-specific additions to the company鈥檚 popular business transformation-as-a-service offering,听. He and special guests welcomed a plethora of customers who demonstrated how they were already relying on 麻豆原创 to become intelligent enterprises.

Business Networks and Sustainability Drive Growth

Klein announced the next phase of 麻豆原创鈥檚 strategy to create world鈥檚 largest and most comprehensive business network, along with upcoming sustainability reporting standards and tools. He put both announcements in business context, based on learnings from companies that have weathered a storm of challenges encompassing the pandemic, geopolitical tensions, social injustice, inequality, loss of biodiversity, and climate change.

鈥淭he most resilient companies were those that embraced technology to transform their business processes. COVID has underscored the urgent need for every company to become an intelligent enterprise,鈥� he said. 鈥淚nsight number two was that no business does business alone. We win together as a community. But the value comes from the network and millions of interconnections it facilitates in real time. The third insight is that we must act now on sustainability with the goal of zero emissions, zero waste, zero inequality.鈥�

Announcing that聽聽will bring together聽,听, and聽, Klein predicted that industries will be revolutionized as 聽businesses turn into communities across entire supply chains, able to respond to any disruptions in real time. He said that sustainable business was equally important as he announced the company鈥檚 portfolio of upcoming聽sustainability-specific solutions.

鈥淲e already run the world鈥檚 largest supplier network with more than 5 million connected enterprises. And because our applications run supply chains across every industry, we have the most relevant data and expertise,鈥� said Klein. 鈥淚t鈥檚 time to build sustainability into the fabric of how we do business to make sustainability a standard dimension of corporate management. The 麻豆原创 community has the power to protect our planet and create a future our children want to be part of. We have created a new sustainability portfolio to help you drive sustainable practices inside your organization and across your entire value chain.鈥�

How 麻豆原创 Customers Are Digitally Transforming

In a series of fascinating conversations featuring real-world 麻豆原创 customers and solution demonstrations, Julia White, chief marketing and solutions officer and member of the Executive Board of 麻豆原创 SE, and Paige Wei-Cox, senior vice president and global head of 麻豆原创 Business Network, shared the Intelligent Enterprise in action.

One retailer used聽聽to deliver an omnichannel shopping experience for consumers, with embedded artificial intelligence (AI) for personalized offerings based on a 360-degree view of customer data, including social sentiment and purchase history.聽聽capabilities integrate data across supply chain planning, inventory, ordering, and invoicing for real-time visibility and faster delivery.

A global聽聽leader collaborated in 麻豆原创鈥檚 industry cloud to develop an advanced track and trace solution for sustainable medicine returns and launch a single platform for data sharing across partners. Another 麻豆原创 customer, a large agribusiness organization, used 麻豆原创鈥檚 business network to find 140 new suppliers in a few days when the pandemic disrupted supply chains last year. Executives from two聽听补苍诲听聽organizations shared how they鈥檝e collaborated with 麻豆原创 to launch an industry-wide clinical trial network to connect seamlessly across complex supply chain partners for faster time-to-market.

RISE with 麻豆原创 Expands with Industry Expertise

Responding to high customer interest, Klein said that 麻豆原创 has expanded its transformation-as-a-service offering RISE with 麻豆原创 beyond 麻豆原创 S/4HANA Cloud to聽听补苍诲听, as well as a dedicated package for human experience management (HXM).

鈥淢any customers want a holistic, modular cloud ERP solution,鈥� he said. 鈥淎ll of this is delivered with one data and security model, and business process intelligence to ensure your processes are fully optimized and running industry best standards.鈥�

In addition, White announced RISE with 麻豆原创 for industries focused on retail, consumer products, automotive, utilities, and industrial machinery and components (IM&C).

鈥淲e鈥檙e bringing together the best of 麻豆原创鈥檚 50 years of deep industry expertise and the best of our partner ecosystem to provide industry-specific cloud-based solutions as-a-service,鈥� she said. 鈥淭hese solutions are built on聽聽to give you the benefits of integration, extensibility, analytics, and one data model. They work natively with 麻豆原创 S/4HANA Cloud so every customer can get the full set of industry-specific solutions needed in their cloud deployment.鈥�

Connected Insights Speed Up Digital Transformation 聽

White also had a candid conversation with Hasso Plattner, chairman of the Supervisory Board of 麻豆原创 SE, about how organizations can use 麻豆原创 technology to bring people, processes, systems, and data together for transformational business results. Plattner advised companies to explore transformation using simulations with active data models, which is now possible using experience information from聽, the聽, and process management and mining from聽

鈥淭he whole notion of cloud systems is such a gigantic improvement,鈥� Plattner said. 鈥淲ith new ways to visualize business processes and to get feedback, we have a better chance to move forward faster. We can monitor systems, and see what鈥檚 missing and make changes鈥ven on the fly.鈥�

Innovation Networks for Sustainable, Profitable Business

Klein鈥檚 vision for the future was clear: connected intelligent enterprises will reinvent how businesses run.

鈥淲e will jointly build networks with you that champion diversity, inclusion, and human rights. We will make carbon footprint tracking available in the business network so that you can go to true net zero,鈥� he said. 鈥淭ogether, we can reinvent how industries run by connecting intelligent enterprises into an industry-wide business network, making profitability sustainable and sustainability profitable.鈥�

麻豆原创PHIRE NOW APJ runs from 21 – 24 June 2021. Register to reserve a place.

The post 麻豆原创 CEO Christian Klein at 麻豆原创PHIRE NOW: Together We Are Reinventing How Businesses Run appeared first on 麻豆原创 Southeast Asia News Center.