Gartner Archives - �鶹ԭ�� Southeast Asia News Center

Workforce Trends 2022: How Companies Are Building Digital Dream Teams

�鶹ԭ�� News — Thu, 24 Feb 2022 02:00:34 +0000

While employees have their say about where, when, and how they want to work, company leaders are just as busy creating the post-pandemic workplace.

From work anywhere flexibility to technology-driven individual and team augmentation, these are some of the top workforce predictions about how companies can craft the ideal employee experience (EX) for increasingly digitalized, sustainable business models.

Hybrid Work Upheaves Workplace Norms

Conversations about remote versus on-site work erroneously position these decisions as an either/or choice.��data revealed that in Europe, “skilled employees will force employers to grant them greater flexibility – or leave.”

��,��Analyst Sharyn Leaver predicted that 60% of organizations will shift to a hybrid model in 2022, but one-third will fail in their first attempt at anywhere work. It’s not enough to simply announce flexible work anywhere policies. Organizations also have to restructure expectations around meetings, job roles, and promotion opportunities so they no longer reflect face-to-face experiences. And don’t even consider demanding that everyone return to the office. Forrester warns that the 30% of companies expected to mandate fully in-office work will experience monthly employee quit rates as high as 2.5% “until executives feel the pain and finally commit to making hybrid work…work.”

Worker location is a business decision predicated on productivity realities as well as competitive market demands. In a recent��survey, 64% of workers said they would only consider a new position or job if it allowed for flexible hours. In fact, they cited having flexible work hours as the main reason for their increased productivity.

Another major issue is upskilling managers.��analysts predicted that by 2024, 30% of corporate teams will be without a boss due to the agile and hybrid nature of work. They reasoned that agility, by definition, requires “an environment of trust that doesn’t lend itself to traditional hierarchies.” Many managers lack the skills to manage employees in remote or hybrid situations, and only 47% of employees believed their manager capable of leading the team to future success.

“Managers are on the ground every day, coaching and inspiring their people, driving execution, and ensuring transformation efforts are successful,” said Jill Popelka, president of��. “As workplace and business needs continue to shift, we will need strong, people-focused managers leading the way. Their development must be a top priority for organizations and is critical to business success.”

Technology Changes the Employee Experience

As digitalization transforms business models, it also changes how work gets done.��analysts said by next year, 60% of G2000 businesses will deploy artificial intelligence (AI)- and machine learning-enabled platforms to support the entire employee life cycle experience from onboarding through retirement.

Digital intelligence will permeate the workplace with profound consequences.��predicted that 70% of connected workers in task-based roles will use intelligence embedded in adaptive digital workspaces from anywhere to engage clients and colleagues and drive enterprise productivity by 2023. These��said that “companies with cross functional leadership – a digital dream team – will enjoy faster rates of innovation, higher market share gains, and greater operational efficiencies than their contemporaries by 2025.”

Data-driven businesses also need to give employees the right information, recognizing those who apply data across their decision-making.��researchers warned that the lack of a “meritocracy-based data culture” will erode trust in management, reducing employee satisfaction and increasing turnover in two-thirds of midsize to large enterprises by 2024, exacerbating skills gaps.

��was most optimistic about the combined value of people and technology. It predicted leading organizations will “unlock the creativity of their employees and surround them with intelligent technologies such as automation and prediction engines that focus on outcomes, not just financial results.” This heralds a new era of transformation featuring “human-centered technology initiatives” that connect customer experience (CX) and EX “to drive competitive advantage and deliver a 3% to 5% net gain in productivity.”

These researchers also predicted a��framework where “employees will become more peripatetic, taking their skills to contribute to project-based work and swarm teams, rather than sitting still in a fixed role…The world of no more jobs employs a dynamic mix of full-time employees, internal and external talent marketplaces, on-demand and contingent labor, and bots.”

Sustainable Recruitment and Business Performance Metrics

As employees raise their voices for corporate accountability across a range of diversity, equity, and inclusion (DEI) topics, leading organizations have no choice but to respond.��predicted that 70% of enterprise businesses will have extensively invested in DEI data, tools, and benchmarking by 2024 to define recruitment and human capital strategies. These��predicted two-thirds of organizations worldwide will track their DEI performance using ESG (environmental, social, and corporate governance) metrics and KPIs in the same time frame.

DEI isn’t just about metrics. Instead of focusing on corporate culture and a shared mission during a disruption, like��COVID-19,��analysts advised HR to give employees a personal sense of purpose, writing that, “when employees believe that their work is personally relevant, there is a 26% increase in the likelihood of sustained workforce health.”

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�鶹ԭ�� Again Named a Leader in 2021 Gartner® Magic Quadrant™ for Cloud Database Management Systems

�鶹ԭ�� News — Tue, 21 Dec 2021 07:20:10 +0000

WALLDORF��—��(NYSE: �鶹ԭ��) today announced it has once again been positioned as a Leader in the 2021��“” report.*

Gartner evaluated 20 vendors and named �鶹ԭ�� a Leader based on “completeness of vision and ability to execute.”

“�鶹ԭ��’s cloud-first mind-set paves a critical, future-proof path forward for our customers. �鶹ԭ�� Business Technology Platform serves as the unified, business-centric, and open platform for our customers to become an intelligent enterprise — helping to integrate and extend applications, streamline workflows and processes, and unlock powerful insights across all data,” said JG Chirapurath, Chief Marketing and Solutions Officer, �鶹ԭ�� BTP, �鶹ԭ��. “We believe this latest Gartner report demonstrates how we’ve successfully transitioned our leadership in the data management space to the cloud.”

Gartner reviewed several �鶹ԭ�� products for this Magic Quadrant. The products, which address both operational and analytical DBMS use cases, include the��database, the��solution,��,��software and the��ܾ��ٱ�.

�鶹ԭ�� HANA is the database management foundation of �鶹ԭ�� Business Technology Platform (�鶹ԭ�� BTP) and is trusted by over 58,000 �鶹ԭ�� customers to manage their most business-critical data. With the ability to process transactional and analytical workloads in real time — no matter where the data resides — �鶹ԭ�� HANA is uniquely suited to support our customers’ intelligent enterprise journey.

Access a��of the 2021 Gartner® Magic Quadrant™ for Cloud Database Management Systems report.

For more information, visit the executive��.

Visit the��. Follow �鶹ԭ�� on Twitter at��.

Media Contact:
Scott Malinowski, +1 (617) 538-6297,��scott.malinowski@sap.com, ET
�鶹ԭ�� 鶹ԭ�� Room;��press@sap.com

*Gartner,��Magic Quadrant for Cloud Database Management Systems,��,��,��,��,��, 14 December 2021.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the United States and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to �鶹ԭ�� are intended to identify such forward-looking statements. �鶹ԭ�� undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect �鶹ԭ��’s future financial results are discussed more fully in �鶹ԭ��’s filings with the U.S. Securities and Exchange Commission (“SEC”), including �鶹ԭ��’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
© 2021 �鶹ԭ�� SE. All rights reserved.
�鶹ԭ�� and other �鶹ԭ�� products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of �鶹ԭ�� SE in Germany and other countries. Please see�� for additional trademark information and notices.

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�鶹ԭ�� Named a Leader in 2021 Gartner Magic Quadrant for Digital Commerce

�鶹ԭ�� News — Thu, 16 Sep 2021 02:22:44 +0000

WALLDORF��—��(NYSE: �鶹ԭ��) today announced it has been named a Leader in the 2021 Gartner® Magic Quadrant™ for Digital Commerce* for the seventh time. In its latest 2021 report, Gartner assessed solutions from 17 vendors including��.

Brands globally, including appliance manufacturer De’Longhi, nutritional products distributor Kyani and retailer Abrakadabra, have recently selected �鶹ԭ�� solutions to help deliver a rich, personalized omnichannel e-commerce experience that is reliable and scales to meet the demands of their customers.

“We believe this latest positioning as a Leader by Gartner is why brands across industries and geographies are turning to �鶹ԭ�� to broaden their commerce reach without compromising flexibility,” said Nuno Pedro, global head, Commerce Solutions, �鶹ԭ��. “Digital commerce solutions from �鶹ԭ�� enable success across different industries, marketplaces and business models by providing customers enjoyable, individually relevant, in-the-moment experiences.”

, which include��Ի��, help brands convert more customers by turning engagements into personal, shoppable moments. Additional companies that recently chose digital commerce solutions from �鶹ԭ�� in the first half of 2021 include the following:

Hangcha Group��is one of the largest forklift manufacturers in China and among the top 10 in the world. Hangcha Group chose �鶹ԭ�� Commerce Cloud to simplify its front-end sales order intake process and integrate with its back-end digital core system, supporting the group’s business transformation and boosting sales revenue.
JOY, a Swedish fashion retailer, no longer has any physical stores and is instead focusing on e-commerce and personalized fashion advice. Its founders see JOY as a startup building next-generation e-commerce based on AI and slow fashion — a more sustainable alternative with clothes lasting several seasons. JOY is also the first company in the world that has selected the combination of the cloud-based solution �鶹ԭ�� Upscale Commerce and the �鶹ԭ�� Emarsys Customer Engagement platform.
Perfumes y Esencias Fraiche, a Mexican company specializing in fragrances and essences that serves more than 20 million people through different sales channels, chose �鶹ԭ�� Commerce Cloud and �鶹ԭ�� Marketing Cloud. With these solutions, the company can strengthen its online presence to meet new consumer needs, using a solid digital strategy that enables personalized fragrance sales for its customers and through thousands of distributors.
WAGO Kontakttechnik GmbH & Co. KG is a leading German manufacturer of electrical connections and components, and a specialist in spring clamps for automation. It recently implemented �鶹ԭ�� Commerce Cloud solutions as part of its cloud transformation. With �鶹ԭ�� Commerce Cloud integrated with �鶹ԭ�� Marketing Cloud and the �鶹ԭ�� ERP application, it plans to provide a great e-commerce experience for its business-to-business (B2B) customers.
Wacker Chemie��is a leading German player in highly developed specialty products for several industrial sectors. It recently implemented �鶹ԭ�� Commerce Cloud as its new B2B e-commerce system to increase sales and improve customer satisfaction.

Digital commerce solutions from �鶹ԭ�� are part of the��portfolio, which goes beyond traditional CRM solutions by bringing together customer data, experiential and operational data, and machine learning.

To learn more, download a��, including Gartner’s in-depth analysis of the digital commerce landscape.

�鶹ԭ�� was also recognized for the third consecutive year as a Leader in the��2021 Gartner Magic Quadrant for Sales Force Automation.** Additionally, Emarsys, now part of �鶹ԭ��, was recently named a Leader for the third time in the��2021 Gartner Magic Quadrant for Personalization Engines.***

Media Contact:
Samantha Finnegan, +1 (415) 377-0475,��samantha.finnegan@sap.com, ET
�鶹ԭ�� 鶹ԭ�� Room;��press@sap.com

*Gartner, “Magic Quadrant for Digital Commerce,” Jason Daigler, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Mike Lowndes, Aditya Vasudevan, August 31, 2021.
**Gartner, “Magic Quadrant for Sales Force Automation,” Adnan Zijadic, Ilona Hansen, Melissa Hilbert, Steve Rietberg, August 4, 2021.
***Gartner, “Magic Quadrant for Personalization Engines,” Jason McNellis, Claire Tassin, Jennifer Polk, July 19, 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

This was originally published on the global �鶹ԭ�� News Center.

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�鶹ԭ�� Recognized as a Leader in 2021 Gartner Magic Quadrant for Sales Force Automation

�鶹ԭ�� News — Tue, 10 Aug 2021 11:06:21 +0000

WALLDORF��—��(NYSE: �鶹ԭ��) today announced it is again recognized as a Leader in the 2021 Gartner Magic Quadrant™ for Sales Force Automation.* This is the third consecutive year that �鶹ԭ�� has been recognized as a Leader based on its “ability to execute” and “completeness of vision.” In its latest report, Gartner assessed �鶹ԭ�� for the��solution.

“Businesses that understand their customers can ultimately improve how they engage with them and build relationships that last,” said Sameer Patel, chief marketing and solution officer for �鶹ԭ�� Customer Experience. “�鶹ԭ�� Sales Cloud empowers organizations to deliver customer-centric processes that maximize sales by addressing customers’ needs at each stage of their purchase journey. With the integrated �鶹ԭ�� Customer Experience portfolio of cloud solutions, businesses can manage the complete customer experience to improve outcomes based on empathy and trust.”

The �鶹ԭ�� Sales Cloud solution is part of the��portfolio, which goes beyond traditional CRM solutions by bringing together customer data, experiential and operational data, and machine learning. �鶹ԭ�� Customer Experience offers organizations a complete platform to address all customer interactions using a common data model and functionality from commerce, marketing, sales and service to address their business needs.

To learn more, download a��of the report, including Gartner’s in-depth analysis of the sales force automation landscape.

Media Contact:
Susan Miller, +1 (610) 661-9225,��susan.miller@sap.com, ET
�鶹ԭ�� 鶹ԭ�� Room;��press@sap.com

*Gartner, Magic Quadrant for Sales Force Automation, Adnan Zijadic, Ilona Hansen, Melissa Hilbert, Steve Rietberg, 4 August 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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