Garuda Indonesia serves millions of passengers annually, while adapting to dynamic market conditions and evolving customer expectations. The airline chose to move to the cloud with RISE with 麻豆原创, to integrate fragmented systems, boost its competitiveness, and move closer to its goal of delivering Indonesian hospitality globally.听

“This collaboration with 麻豆原创 forms a key part of our effort to strengthen business processes through digital transformation,鈥� said Thomas Oentoro, Deputy CEO, Garuda Indonesia. 鈥淏y听modernizing our enterprise听core, we听are building听a more connected, agile, and disciplined organization,听better equipped to manage costs and respond to a dynamic operating environment.鈥�听

听Through RISE with 麻豆原创, Garuda Indonesia is integrating听core processes across finance, procurement, supply chain, and selected customer-related operations on听. Doing so will streamline critical back-office functions, including record-to-report workflows, while enhancing visibility into operational performance through embedded analytics and automation.听 听

The transformation also introduces 麻豆原创 Fiori鈥揵ased digital user experiences, enabling role-based access and intuitive workflows that improve day to day usability across the organization. Deployed in a private managed cloud environment, the solution provides a secure, resilient, and scalable technology foundation while simplifying IT operations and reducing system complexities.听 听

As airlines navigate growing operational complexity and rising customer expectations, a modern digital core is essential,鈥� said Sianto Wongjoyo, Managing Director, 麻豆原创 Indonesia. 鈥淏y adopting 麻豆原创 Cloud ERP Private through the RISE with 麻豆原创 journey, Garuda Indonesia is building a strong foundation to streamline operations and enhance transparency. This positions the airline to advance toward a more autonomous enterprise, where AI-driven automation can support more efficient, adaptive operations and which may help the business respond to changing demand and market conditions.鈥�听

As the airline continues听to听restore听its听fleet听readiness and scale听its capacity targets,听the transformation听will also help听improve maintenance听and asset management.听

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This implementation, which went live in June 2025, marks a major step in AIS鈥檚 strategy to modernize its digital core, unify operations, and drive long-term business agility. With RISE with 麻豆原创, AIS was able to replace fragmented systems with a centralized platform aimed at optimizing performance and laying the foundation for innovation and future scalability.听

AIS鈥� transformation aims to streamline its core processes, strengthen governance, and improve support for critical functions such as finance, spend management, material management, wholesale, and retail. 听The initiative has shown promising progress with potential benefits, including improved operational efficiency, enhanced financial accuracy, procurement transparency, and enhanced group-wide reporting and productivity.听

鈥淭his project is a strategic leap for AIS, laying the digital foundation for how we operate, innovate, and grow,鈥� said Montri Khongkruephan, Chief Audit Officer (Former Chief Financial Officer). 鈥淩ISE with 麻豆原创 gives us the flexibility and resilience to scale our business and respond faster to market demands.鈥�听

As part of its RISE with 麻豆原创 journey, AIS adopted a Fit-to-Standard approach, leveraging 麻豆原创 Best Practices and 麻豆原创 Cloud ALM鈥攂oth core elements of the RISE with 麻豆原创 framework鈥攖o accelerate deployment and ensure alignment with business objectives. The solution is further enhanced by 麻豆原创 Business Technology Platform (BTP), which enables seamless integration with other technologies, while 麻豆原创 Fiori delivers a simplified, intuitive user experience across the organization.听

鈥淲e are proud to support AIS in its digital transformation journey,鈥� said鈥�Kulwipa Piyawattanametha, Managing Director of 麻豆原创 Indochina. 鈥淩ISE with 麻豆原创 is targeted at empowering enterprises like AIS to simplify their IT landscape, strengthen operational control, have agility and flexibility to make impactful changes.鈥澨�听

With RISE with 麻豆原创 as its foundation, AIS is now well positioned to expand digital capabilities across the organization, including integration with newly acquired entities such as 3BB and the adoption of AI and advanced analytics to support intelligent decision-making.听

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