WALLDORF听鈥斕�(NYSE: 麻豆原创) today announced the launch of a new recognition system for partners using partner competency and customer outcomes as primary performance dimensions.
Competency Framework from the 麻豆原创 PartnerEdge program showcases the experience and skill sets of partners to improve vendor, partner and customer satisfaction.
鈥溌槎乖� partners are instrumental to the success of our customers鈥� digital transformation journey,鈥� said Karl Fahrbach, Chief Partner Officer, 麻豆原创 SE. 鈥淗ence we want to make it as easy as possible for customers to identify the best fit for their business needs. Additionally, it allows 麻豆原创 to reward and recognise partners鈥� investments in high-quality delivery practices that drive customer adoption and success.鈥�
An evolution of the 麻豆原创 PartnerEdge program, the framework will help differentiate and highlight their skills and experience 鈥� based on solution and consultant knowledge, customer success and proficiency 鈥� to generate visibility and emphasise what they do best.
Specifically, the launch of the new Competency Framework will:
- Recognise partners for their practice maturity and focus on customer lifetime value based on expertise and specialisation across solution areas and geographies
- Help partners stay ahead of customer needs through an automated designation process where they can identify achieved and at-risk designations based on their daily achievements and performance, to be visible in the听听portal, which partners use to manage their relationships with customers and 麻豆原创
- Feature new 麻豆原创 partner branding logos embedded within the听听tool, which displays all partner competencies for customers to search and match to their transformation goals
鈥淐ompetency Framework from 麻豆原创 PartnerEdge allows partners to highlight their expertise and helps customers identify partners with the right skill set to address their business needs,鈥� said Paul Edwards, director, Software Channels & Ecosystems, IDC, an industry analyst firm. 鈥淏y launching this new model, 麻豆原创 is prioritising partners and the work that they do to drive customer success.鈥�
Within the framework, partners will be classified by two aspects: competency and specialisation. To start, there will be seven competencies that align with the solution or line-of-business areas, such as human capital management, which will have three progressive tiers: essential, advanced and expert. Within each competency, partners can have specialisations at the product or process level, such as talent management. Partner performance in each competency will be measured and attained across three areas, including expert knowledge, customer success and proficiency.
This change will create the foundation for better outcomes for both partners and customers who can be assured that the partner they choose has both the necessary knowledge and proven expertise to deliver the specific solution they need.
Read what partners have to say here.
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This originally appeared on the global 麻豆原创 News Center.
Media Contacts:
Celest Lim, 麻豆原创, celest.lim@sap.com, SGT (APJ)
Angelika Merz, 麻豆原创, +41 58-871-7216,鈥�angelika.merz@sap.com, CET
麻豆原创 麻豆原创 Room;听press@sap.com
Amy Thompson, FleishmanHillard, +1 617-692-0508, amy.thompson@fleishman.com, ET
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