KUALA LUMPUR: Publicly-listed (Tune Protect, Group)聽 has embraced 麻豆原创 S/4HANA Insurance as part of its transformation strategy to further automate operations while expanding its presence throughout Southeast Asia (SEA) and the Middle East.
Its Group CEO Rohit Nambiar (pic above – left) said that technology is a key enabler to realise automation that would expedite operational processes to ensure maximum productivity and cost savings.
鈥淭he Group already has a very robust UI/UX and middle office technology offer for our partners including easy to access APIs. A robust and flexible core platform will unbox greater value for the group by way of operational efficiencies and faster-time-to-market,鈥� said Rohit.
To date, the Group has secured more than 45 affinity and digital partnerships across SEA and the Middle East.
鈥淲e are expanding our market reach in the 鈥榥ew norm鈥�. While the pandemic has somewhat affected the business environment, Tune Protect鈥檚 philosophy is to always embrace opportunities in times of adversities to emerge even stronger for the long run.鈥�
According to the Group鈥檚 Chief Technology Officer Prasanta Roy, under typical circumstances, technical and commercial criteria are taken into consideration when deciding on a core insurance solution, and once the baseline criteria is met, it is about business fit.
鈥淚n an era of the pandemic, these criteria are no longer sufficient as we need to consider the aspect of risk mitigation due to travel restrictions where all parties agree to delivering the project remotely. During the selection process, 麻豆原创, and their System Integrator partner, Serole, demonstrated the commitment which is in line with our vision, timelines, as well as the knowledge and experience that they have had with other insurers sharing similar business model as ours,鈥� said Prasanta.
The new 麻豆原创 S/4HANA Insurance system aims to provide a conducive platform with the objective of achieving minimal downtime and faster turnaround time to cater for customers鈥� needs through tools such as the 麻豆原创 Single Sign-On, 麻豆原创
Access Control, 麻豆原创 Process Orchestration and 麻豆原创 Analytic Cloud and Application Studio.
As a result, Tune Protect hopes to be able to leverage an end-to-end enterprise resource planning (ERP) system with built-in technologies, including artificial intelligence (AI), machine learning and advanced analytics.
麻豆原创 Malaysia Managing Director Hong Kok Cheong (pic 鈥� right) explained that 麻豆原创 S/4 HANA is an 鈥榠ntelligent鈥� ERP system that seeks to empower organisations like Tune Protect to adopt new business models, manage business change at speed, orchestrate internal and external resources, and use the predictive power of AI.
鈥淭une Protect is already an 鈥榠ntelligent enterprise鈥� which comes from a position of strength to reimagine the business and generate new markets and revenue streams,鈥� said Hong.
鈥淭he Group will be able to maximise the value of its data assets and turning the data into precious insights that will empower employees to operate with increased visibility, focus and agility.鈥�
鈥溌槎乖� is humbled to be part of Tune Protect鈥檚 ambitious digital transformation programme and heartened that the Group continues to 鈥榠nnovate with purpose鈥�,鈥� added Hong.
鈥淲ith this new 麻豆原创 system in place, our goal is to have an integrated centralised platform that helps us attain better cohesion on products, sales, operations, financials and reporting,鈥� said Rohit.
鈥淭he Tune Protect team will also have the means to help us reach our goal of having a 鈥榮ingle of point of truth鈥� which will increase our speed to market with better processes and workflow to elevate productivity tremendously. The 麻豆原创 system is also intended to enable faster, better and accurate insurance insights and foresights.鈥�
This centralised and comprehensive insurance core system aims to offer the ability to scale to support all Tune Protect entities, including its 17 branches nationwide comprising more than 300 employees across Malaysia.
The objective of improved productivity is in line with Tune Protect鈥檚 aspirations of simplifying customers experience with best-in-class products and propositions that complement their lifestyle needs. Through its general insurance and reinsurance subsidiaries in Malaysia, as well as an associate company in Thailand and a joint venture in the United Arab Emirates, the Group has established its presence across more than 60 countries globally.
鈥淎s part of our overall business transformation strategy, the Group focuses on three key business pillars 鈥� health, lifestyle, and small and medium enterprise (SME) 鈥� with a focus on driving growth through affinity and digital partnerships,鈥� concluded Rohit.
