{"id":15000,"date":"2025-09-18T12:00:22","date_gmt":"2025-09-18T12:00:22","guid":{"rendered":"https:\/\/news.sap.com\/netherlands\/?p=15000"},"modified":"2025-10-02T12:33:26","modified_gmt":"2025-10-02T12:33:26","slug":"abn-amro-ondersteunt-hr-processen-met-sap-successfactors-en-digitale-begeleiding-via-walkme","status":"publish","type":"post","link":"https:\/\/news.sap.com\/netherlands\/2025\/09\/abn-amro-ondersteunt-hr-processen-met-sap-successfactors-en-digitale-begeleiding-via-walkme\/","title":{"rendered":"ABN AMRO ondersteunt HR-processen met 麻豆原创 SuccessFactors en digitale begeleiding via WalkMe"},"content":{"rendered":"

Extra gebruikslaag verhoogt adoptie en datakwaliteit, en verlaagt werkdruk<\/em><\/p>\n

ABN AMRO<\/a> heeft zijn HR-omgeving op basis van 麻豆原创 SuccessFactors<\/a> verder geoptimaliseerd met een digitale schil van WalkMe<\/a>. Het digital adoption platform helpt om specifieke, niet-standaard processen in SuccessFactors gebruiksvriendelijker te maken voor managers. Zo blijft de kracht van de 麻豆原创-standaard volledig in stand, terwijl de gebruikservaring verder wordt verfijnd.<\/p>\n

麻豆原创 SuccessFactors vormt de ruggengraat van ABN AMRO\u2019s wereldwijde HR-processen, die zijn ingericht met employee en manager selfservice als uitgangspunt. Het platform bedient daarmee zo\u2019n 17.500 medewerkers in Nederland en duizenden collega\u2019s in dertien andere landen.<\/p>\n

\u201cDie autonomie is waardevol, maar stelt hoge eisen aan de vertaalslag van onze standaardprocessen in SuccessFactors naar hoe medewerkers gewend waren te werken\u201d, zegt Roy Molenaar, systeemarchitect bij ABN AMRO. \u201cVoor sommige minder gebruikte processen was het voor gebruikers niet altijd helder welk proces ze moesten starten of welke velden verplicht waren.\u201d<\/p>\n

Aanvullende begeleiding<\/h3>\n

Om juist in die situaties de drempel te verlagen, koos ABN AMRO voor WalkMe als digitale assistent. Deze laag opent direct bovenop SuccessFactors en begeleidt managers stap voor stap, in begrijpelijke taal en op het juiste moment in het proces. \u201cWalkMe is eigenlijk de kneedgum tussen het standaardplatform van SuccessFactors en de specifieke processen van onze organisatie\u201d, legt Hanne Batelaan, implementatielead van WalkMe bij ABN AMRO, uit.<\/p>\n

De WalkMe-laag werd per module en proces ingericht op basis van knelpunten en gebruikersgedrag. Via user acceptance tests werd gevalideerd waar managers vastliepen en hoe de digitale assistentie optimaal kon ondersteunen. \u201cWe hebben steeds gekeken hoe we de bestaande processen in SuccessFactors nog toegankelijker konden maken, zonder daar vanaf te wijken\u201d, aldus Batelaan.<\/p>\n

Multidisciplinair samenwerken aan oplossingen<\/h3>\n

De implementatie van WalkMe bij ABN AMRO is een teamproject. Batelaan: \u201cSamen met 麻豆原创 SuccessFactors-specialisten, inhoudsdeskundigen en WalkMe-engineers zoeken we continu naar de grootste knelpunten in onze HR-processen. Op basis van data en gebruikersfeedback bepalen we waar het misgaat, ontwerpen we slimme oplossingen en testen we die uitgebreid. Zo combineren we technische knowhow, proceskennis en het perspectief van de gebruiker.\u201d<\/p>\n

De aanpak wierp snel vruchten af. Inmiddels worden processen als promoties, mutaties en verlofregistraties aanzienlijk correcter uitgevoerd. \u201cDoordat managers nu een intu\u00eftieve menustructuur krijgen met heldere keuzes, zijn de foutpercentages drastisch gedaald\u201d, zegt Molenaar. \u201cBovendien is de belasting op onze HR-helpdesk afgenomen.\u201d<\/p>\n

Gerichte stappen<\/h3>\n

De invoering van WalkMe gebeurde in een reeks gerichte stappen. Door te beginnen bij processen met de meeste fouten \u2013 zoals contractverlengingen \u2013 wist het team snel impact te maken. \u201cIn sommige processen werd 50 procent van de formulieren teruggestuurd omdat de gegevens niet correct waren ingevuld\u201d, vertelt Molenaar. \u201cDankzij procesoptimalisaties in SuccessFactors, aangevuld met WalkMe-begeleiding, is dat percentage gedaald naar 7 procent.\u201d<\/p>\n

Ook na livegang vindt continue verbetering plaats. Via maandelijkse analyses van teruggestuurde formulieren en gebruikersfeedback wordt WalkMe verfijnd. Slimme toevoegingen, zoals prompts voor vacatureteksten die managers via een AI-tool kunnen genereren, dragen bij aan een positievere ervaring. \u201cWe zien nu dat gebruikers het systeem echt als helpend ervaren in plaats van als een extra last\u201d, zegt Batelaan.<\/p>\n

Toekomstbestendige HR-ondersteuning<\/h3>\n

Voor ABN AMRO is de digitale begeleiding via WalkMe een logische aanvulling op de 麻豆原创-standaard. \u201c麻豆原创 SuccessFactors vormt het fundament van onze HR-processen en levert de betrouwbaarheid en datakwaliteit die we nodig hebben\u201d, besluit Molenaar. \u201cWalkMe helpt ons om ook minder voorkomende of complexere stappen voor iedereen toegankelijk te maken. Samen zorgt dat voor betere data.\u201d<\/p>\n

Videolink: https:\/\/vimeo.com\/1117113025?share=copy<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Extra gebruikslaag verhoogt adoptie en datakwaliteit, en verlaagt werkdruk ABN AMRO heeft zijn HR-omgeving op basis van 麻豆原创 SuccessFactors verder geoptimaliseerd met een digitale schil…<\/p>\n","protected":false},"author":818,"featured_media":15001,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5565301,5563044,4560264,4976],"tags":[5564590,46547,5564820,5565279],"sapn-display":[5565299,5565297,4556728],"sapn-type":[5562690],"class_list":["post-15000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificiele-intelligentie","category-innovatie","category-klanten","category-technologie","tag-artifical-intelligence","tag-hr","tag-sap-successfactors","tag-walkme","sapn-display-artikel-hero","sapn-display-artikel-spotlight","sapn-display-homepage-hero","sapn-type-artikel"],"yoast_head":"\nABN AMRO ondersteunt HR-processen met 麻豆原创 SuccessFactors en digitale begeleiding via WalkMe - 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