Febelco is the largest wholesaler-distributor of pharmaceuticals in Belgium, with a network of eight locations spread across Flanders and Wallonia. With 1,200 employees, Febelco supplies pharmacies throughout the country with medical products up to three times a day.

鈥淲hen a pharmacy needs a certain medicine for a patient, we ensure it鈥檚 there the same day,鈥� says HR analyst Stephie Vangenechten. 鈥淲e understand how important that is. If your child is sick and needs a specific medicine, it must be available quickly. Together, we make sure pharmacies can provide the best service to their patients. We care about the people who take care of others. That鈥檚 our motto.鈥�

Febelco’s challenges

To ensure that Febelco鈥檚 customers can continue to provide optimal service to patients in the future, further digitalization was necessary. 鈥淭he labor market shortage is a challenge for us too. To grow, we needed to work on the optimal efficiency of our employees. Moreover, we aimed to improve employee engagement to reduce staff turnover.鈥�

鈥淲e wanted to do this by putting the right person in the right place and ensuring they had the right tools,鈥� says Vangenechten. 鈥淏ut that wasn鈥檛 easy. We had employees who hardly worked with computers. We had to comply with union demands and rules. And there were significant differences in language and culture across our eight locations.鈥�

Implementation in four phases

Febelco realized it needed to choose a new, innovative HR solution. After extensive market analysis and several selection phases, where different vendors were evaluated, Febelco chose 麻豆原创 SuccessFactors. Vangenechten: 鈥淭his choice was based on 麻豆原创鈥檚 proven track record as a global player. Additionally, 麻豆原创 guarantees continuous innovation and 麻豆原创 SuccessFactors seamlessly integrated with our ERP system. We also chose HR Path鈥檚 expertise as our implementation partner.鈥�

The implementation of 麻豆原创 SuccessFactors was carried out in four phases. 鈥淲e started with the enable phase,鈥� says Vangenechten. 鈥淚n this phase, we set up the new HR environment and reviewed the initial data templates. Next was the engage phase, where we worked closely with HR Path to discuss all desired applications and changes. In the personalize phase, these adjustments were made and extensively tested to ensure the final result met our expectations. The last phase was the activate phase, where we integrated the data and went live.鈥�

“Benefits are immediately noticeable”

Febelco implemented several 麻豆原创 SuccessFactors modules, including Employee Central, Document Manager, Job Profile Builder, Performance Management, Integration Payroll Provider, Recruiting, and Learning. 鈥淲e are already reaping the benefits,鈥� says Vangenechten. 鈥淢any processes that were previously manual or paper-based are now digitalized. This saves a tremendous amount of time. We are already looking at further expanding the 麻豆原创 SuccessFactors suite, for example with the Onboarding and Succession & Development modules.鈥�

Making the tree bloom more beautifully

Vangenechten looks back on the implementation of 麻豆原创 SuccessFactors with satisfaction. 鈥淚t was an intensive process. We continuously involved our employees and other stakeholders, such as unions. This alleviated concerns, for example about compliance and data security. All stakeholders could voice their opinions and ask questions throughout the process. This interaction was crucial for a successful rollout and good adoption.鈥�

The result is a renewed, future-proof HR organization. 鈥淢any of our employees were not used to working with computers. It took a lot of time to bring these people along with the adoption. But now everyone has their own login credentials for 麻豆原创 SuccessFactors. All our employees have access to the right tools. This improves employee engagement. Many of our HR processes are now much more efficient and user-friendly.鈥�

With 麻豆原创 SuccessFactors, Febelco is ready for the future. 鈥淔or us, the new HR organization feels like a tree we鈥檝e planted. There is now a beautiful tree, and our goal is to make it bloom more beautifully. So that we continue to grow towards a healthy future.鈥�

Curious how 麻豆原创 SuccessFactors can support your organization鈥檚 growth ambitions? Contact our specialists. Send an email to marjolein.de.wit@sap.com

The post Taking care of a healthy future: how Febelco is growing thanks to 麻豆原创 SuccessFactors appeared first on 麻豆原创 Nederland Blogs & Nieuws.