贬耻苍办别尘枚濒濒别谤 boosts customer experience with Expertum and 麻豆原创
Expertum has developed an in-store app for , Europe鈥檚 fastest-growing lingerie brand. The app, which is now used in more than 900 shops internationally, uses omnichannel technology to enhance the customer experience and upsell in-store.
贬耻苍办别尘枚濒濒别谤鈥檚 omnichannel strategy
贬耻苍办别尘枚濒濒别谤 wanted to extend its omnichannel strategy with an on-site sales tool that would improve the customer experience in-store and increase upsell. Unable to find a suitable off-the-shelf solution, they approached Expertum鈥檚 麻豆原创 experts to develop a tablet-based clientele app.
With this, the app should make the complete online catalogue available in an inspiring and visually appealing way to shop associates in every 贬耻苍办别尘枚濒濒别谤 shop. With this, the sales potential of smaller shops will no longer be limited by their ability to hold physical stock. At the same time, the app had to be perfectly aligned with 贬耻苍办别尘枚濒濒别谤鈥檚 brand and pay a lot of attention to the customer experience.
An agile mindset
An app for staff and customers on which more than 900 shops depend had to be both sustainable and look inspiring. The app was therefore developed entirely from scratch. As a result, 贬耻苍办别尘枚濒濒别谤鈥檚 wishes gradually took shape and were directly included in the development process. This required a flexible approach.
Sjoerd van Middelkoop, Partner & Director Expertum NL, outlines the course of the project: 鈥淲ith design-thinking sessions, we made sure we had a clear picture of the required functionalities 贬耻苍办别尘枚濒濒别谤 needed. We built a prototype of the app and then started an agile development process to get to that result. At the same time, we remained flexible enough to incorporate changes, which were preferred, throughout the lifecycle of the project.鈥�
鈥淲e chose the because it allows us to use 麻豆原创鈥檚 UI5 technology, which fits exactly with 贬耻苍办别尘枚濒濒别谤鈥檚 branding. In addition, this can also be combined with other technologies available on the platform. So this choice guaranteed stability, speed, product integration and a beautiful design!鈥�
The result
The app is running successfully on shop employees鈥� tablets in more than 900 shops. The look-and-feel perfectly matches that of 贬耻苍办别尘枚濒濒别谤 and functions with the speed, stability and features required for enterprise software. It also offers remote support capabilities.
Looking back on working with Expertum on the app development and implementation, Gordon Smit, Global IT Director at 贬耻苍办别尘枚濒濒别谤, says the following: 鈥淓xpertum is a very open organisation. They are very clear about timelines and where possible pain points are. In addition, they are very clear about the project plan. They were an excellent fit for us.鈥�
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