CRM and Customer Experience Archives - 麻豆原创 MENA 麻豆原创 Room /mena/topics/crm-customer-experience/ News about 麻豆原创 MENA Thu, 31 Mar 2022 08:06:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 麻豆原创鈥檚 Co-Innovative app 鈥淧ODway鈥 ensures Accessibility for all, at Expo 2020 Dubai /mena/2022/03/saps-co-innovative-app-podway-ensures-accessibility-for-all-at-expo-2020-dubai/ Tue, 29 Mar 2022 10:12:24 +0000 /mena/?p=1371 The app ensures an exceptional visitor experience for People of Determination Dubai, United Arab Emirates 鈥 29 March 2022鈥 An innovative application, co-innovated by 麻豆原创...

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The app ensures an exceptional visitor experience for People of Determination

Dubai, United Arab Emirates 鈥 29 March 2022鈥 An innovative application, co-innovated by 麻豆原创 for People of Determination, has embedded accessibility into the very fabric of Expo 2020 Dubai. The application, PODway, enabled an exceptional visitor experience for People of Determination at the first major global event to be staged since the pandemic.

麻豆原创, the Official Innovative Enterprise Software Partner of Expo 2020 Dubai, designed PODway to help People of Determination navigate the site easily, highlighting accessible features in each pavilion and accessible services via real-time event insights. The first World Expo to be a certified Sensory Accessible Event by Sensory Access, Expo 2020 Dubai and 麻豆原创 have engaged extensively with the community and relevant stakeholders throughout PODway鈥檚 development, in line with its ambition to be the most inclusive World Expo ever.

Salem Bawazir, Functional Tester (POD) Creative Reality – IFT at Expo 2020 Dubai

A series of accessibility forums have helped gain a thorough understanding of the complete journey of a person of determination, with Expo 2020 Dubai used a testing group for use at future events of such scale.

PODway supports those with mobility, visual, hearing, cognitive and/or sensory-access needs. Features include: wayfinding guidance; navigation to Expo 2020 Dubai using various transport options; information about initiatives, exhibits and events for, or by, people of determination.

The PODway app also includes details about assistive devices or accessible features and their availability across the site, alongside an 鈥楢ssistance and SOS鈥 button for immediate contact and appropriate support 鈥 underpinned by geotracking of a person鈥檚 position onsite.

Zakaria Haltout, Managing Director 麻豆原创 UAE: 鈥淎s a strategic partner of Expo 2020 Dubai, 麻豆原创 has taken seriously the opportunity to achieve our shared accessibility goals by delivering inclusive experiences through the PODway app. We hope the capabilities of PODway will live on well after Expo 2020 Dubai, acting as a catalyst for increased accessibility in Dubai, the UAE and the wider region due to the dedicated, targeted features it provides to drive accessibility standards and boost inclusivity.鈥

Dina Storey, Director of Sustainability Operations, Expo 2020 Dubai, said: 鈥淓xpo 2020 Dubai is committed to celebrating diversity and promoting inclusivity, and the PODway app ensures that each and every visitor with differentiated needs can make the most of the incredible experiences Expo has to offer.鈥

The PODway app is available from and .

More information on accessibility at Expo 2020 can be found .

Visit the 麻豆原创 News Center. Follow 麻豆原创 on Twitter: and

– Ends –

About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 麻豆原创 customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥 businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥 without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .

 

For more information, press only:

Husain Al Tamimi, 麻豆原创 +971 56 6811641, husain.tamimi@sap.com

Claire McPeak, 麻豆原创, +971 50 554 1302, c.mcpeak@sap.com

Tony Luke, Wallis, +971 50 927 1100, sap@wallispr.com

Michelle Oribello, Wallis, +971 56 783 3877, sap@wallispr.com

 

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麻豆原创 House at Expo 2020 Dubai Marks Opening Ceremony, Showcasing Immersive Customer Experience Innovations /mena/2021/09/sap-house-at-expo-2020-dubai/ Wed, 29 Sep 2021 10:25:28 +0000 /mena/?p=1317 DUBAI, United Arab Emirates 鈥 29 September 2021鈥 Global technology company 麻豆原创, the Expo 2020 Dubai Innovative Enterprise Software Partner, announced today the opening ceremony...

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DUBAI, United Arab Emirates 鈥 29 September 2021鈥 Global technology company 麻豆原创, the Expo 2020 Dubai Innovative Enterprise Software Partner, announced today the opening ceremony of the 麻豆原创 House, a 900 square meter innovation area that showcases immersive customer experience solutions.

鈥淲ith Expo 2020 Dubai as a world showcase for innovation, the 麻豆原创 House will welcome customers, partners, and government delegations to experience how businesses can meet the acceleration of change head-on,鈥 said Sergio Maccotta, Senior Vice President, 麻豆原创 Middle East South. 鈥淓xpo visitors to the 麻豆原创 House can experience how technology can shape our societies and economy for the better.鈥

鈥淲e are thrilled to open 麻豆原创 House on the Expo 2020 Dubai site. We are working together to create an event that will show the power of collaboration and imagination in building a better tomorrow, at the most digitally connected World Expo in history,鈥 said Mohammed Alhashmi, Chief Technology Officer, Expo 2020 Dubai.

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麻豆原创 Ariba solutions to digitise and automate procurement for more than 25,000 Expo 2020 Dubai suppliers /mena/2021/06/sap-ariba-digitise-procurement-for-expo2020-suppliers/ Mon, 21 Jun 2021 16:23:16 +0000 /mena/?p=1290 Mobile-friendly platform provided by Innovative Enterprise Software Partner 麻豆原创 Innovative portal offers enhanced and streamlined digital experience for suppliers Expo 2020 transacts more than AED...

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  • Mobile-friendly platform provided by Innovative Enterprise Software Partner 麻豆原创

  • Innovative portal offers enhanced and streamlined digital experience for suppliers

  • Expo 2020 transacts more than AED 1 billion on Ariba Network since go-live date

  • DUBAI, 21 June 2021 鈥 More than 25,000 of Expo 2020 Dubai鈥檚 local and global suppliers will benefit from a real-time, unified digital procurement and payment platform, thanks to technology provided by 麻豆原创, its Innovative Enterprise Software Partner.

    麻豆原创 Ariba solutions will fully digitise and automate the procure-to-pay lifecycle 鈥 providing a streamlined digital experience for Expo 2020鈥檚 suppliers, while enhancing transparency and efficiency across the event鈥檚 global supply chain. The global technology company鈥檚 cloud-based 麻豆原创 Ariba procurement solutions run on its UAE public cloud data centre and connect to Ariba Network enabling buyers and suppliers to connect and transact.

    麻豆原创 Ariba solutions to digitise and automate procurement  for more than 25,000 Expo 2020 Dubai suppliers

    Through this collaborative and mobile-friendly platform, registered suppliers can participate in sourcing events, negotiate and sign contracts, as well as submit invoices and track payments in real-time. Expo 2020 has already transacted more than AED 1 billion on the platform, highlighting its commitment to driving long-term business growth in the region and beyond, with a particular focus on small and medium enterprises (SMEs).

    Mohammed AlHashmi, Chief Technology Officer, Expo 2020 Dubai, said: 鈥淓xpo 2020 is a long-term investment in the future that aims to enhance opportunities for sustainable business connectivity and growth in both domestic and international economies. Our partnership with 麻豆原创 is an example of what can be achieved with the invaluable support of our technology partners to host one of the most digitally advanced World Expos ever. The implementation of 麻豆原创 Ariba solutions has transformed our end-to-end procure-to-pay cycle and helped set new standards of procurement automation for projects of this scale.鈥

    Claudio Muruzabal, President of EMEA South, 麻豆原创, said: 鈥淓xpo 2020 Dubai is demonstrating global best practices in digitising its procurement process with 麻豆原创 Ariba solutions to help gain visibility into its spend, tighten collaboration with its suppliers, and achieve process automation, including completely paperless invoicing. Expo 2020听has already brought more than AED 1 billion in spend under management with 麻豆原创 Ariba solutions.鈥

    Expo 2020 and 麻豆原创 have run a series of onboarding summits for Expo鈥檚 valued supply chain network. As Expo鈥檚 procurement needs shift from construction to interior fit-outs, facilities management and technology services, Expo 2020 and 麻豆原创 will continue to provide ongoing one-on-one support, including a dedicated helpdesk, to guide suppliers throughout the evolution to digital transactions and processes.

    Expo 2020 Dubai, which will open its doors to the world from 1 October 2021 to 31 March 2022, is the first World Expo and only the second mega-event to secure a from the Chartered Institute of Procurement & Supply.

    -ENDS-

    About Expo 2020 Dubai

    From 1 October 2021 to 31 March 2022, Expo 2020 Dubai will welcome visitors from every corner of the globe to join the making of a new world, as it brings together the planet in one place to reimagine tomorrow.

    • With the purpose of 鈥Connecting Minds, Creating the Future鈥, Expo 2020 will be the world鈥檚 most impactful global incubator for new ideas, catalysing an exchange of new perspectives and inspiring action to deliver real-life solutions to real-world challenges
    • Expo 2020 will provide a visually striking, intellectually enlightening and emotionally inspiring 182 days, as more than 200 participants 鈥 including nations, multilateral organisations, businesses, and educational institutions, as well as millions of visitors 鈥 create the largest and most diverse World Expo ever
    • Expo 2020鈥檚 sub-themes of Opportunity,听Mobility and Sustainability will inspire visitors to preserve and protect our planet, explore new frontiers and build a better future for everyone
    • Expo is committed to building a more equitable and just world for everyone, while keeping visitors safe by following the latest guidance of the world鈥檚 leading medical, science and health experts
    • Expo 2020 is the first World Expo to take place in the Middle East, Africa and South Asia (MEASA) region, located on a 4.38 sqkm site adjacent to Al Maktoum International Airport in Dubai South
    • Built with a meaningful and measurable long-term legacy in mind, the Expo site will transform into District 2020 鈥 a model global community that will rethink the cities of the future 鈥 after Expo 2020 closes its doors

    About 麻豆原创

    麻豆原创鈥檚 strategy is to help every business run as an intelligent enterprise. As the market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 麻豆原创庐 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥 businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥 without disruption. Our end-to-end suite of applications and services enable more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit

    Visit the 麻豆原创 News Center. Follow 麻豆原创 on Twitter: and .

     

    About World Expos

    In 1851 the Crystal Palace was the centrepiece of London鈥檚 Great Exhibition 鈥 the first World Expo. It celebrated the man-made industrial wonders of a rapidly changing world. Architecture, contents and a theme, 鈥業ndustry of All Nations鈥, were combined to create a big idea of nations meeting nations in shared technological and commercial progress. In more recent years, participants in World Expos, including governments, international organisations and companies, have gathered to find solutions to universal challenges and to promote their achievements, products, ideas, innovations, their national brand, and their nations as destinations for tourism, trade and investment.

    World Expos are held under the auspices of the the intergovernmental organisation responsible for overseeing and regulating international exhibitions (鈥楨xpos鈥) and for fostering their core values of Education, Innovation and Cooperation. Today, four types of Expos are organised under the BIE鈥檚 auspices: World Expos, Specialised Expos, Horticultural Expos and the Triennale di Milano.

    For media enquiries, please contact:
    麻豆原创 Office

    On call contact
    Email: press.office@expo2020.ae
    Tel: +971 56 688 9509
    P.O. Box 2020, Dubai, UAE

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    Digital Transformation Boosts Egypt鈥檚 ICT Market to EGP 93 Billion /mena/2020/11/digital-transformation-boosts-egypts-ict-market/ Sun, 22 Nov 2020 07:35:21 +0000 /mena/?p=1234 Elaraby Hospital, EDITA, Kapci Coatings Transform Customer Experiences with 麻豆原创 At Cairo ICT, 麻豆原创 Showcases Digital Solutions to Help Customers Amid COVID-19 Oxford Economics: Top...

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  • Elaraby Hospital, EDITA, Kapci Coatings Transform Customer Experiences with 麻豆原创

  • At Cairo ICT, 麻豆原创 Showcases Digital Solutions to Help Customers Amid COVID-19

  • Oxford Economics: Top 3 Technology Investments are AI, IoT, and Analytics

  • CAIRO, Egypt 鈥 22 November 2020: Digital transformation is driving Egypt鈥檚 ICT market to EGP 93 billion, and ensuring that organizations can find new levels of profitability, resilience, and sustainability amid the COVID-19 pandemic, industry experts announced today during Cairo ICT.

    Thanks to the government-led Egypt Vision 2030鈥檚 vision for transforming Egypt into a digital society, the country鈥檚 ICT market has reached EGP 93 billion, according to a by the Ministry of Communications and Information Technology.

    In Egypt, 麻豆原创 has been partnering with many enterprises and contributing to their innovation agendas and digital transformation plans through availing the industry best practices and the platform for innovation, along with the latest advanced technological solutions.

    Elaraby Hospital, part of the El Araby Group, EDITA, one of Egypt鈥檚 largest food and beverage manufacturers, and leading Egyptian paint manufacturer Kapci Coatings, among others, are unique showcases and success stories with which 麻豆原创 is proud of partnering.

    Elaraby Hospital Transforms Patient Experiences

    Elaraby Hospital, the largest hospital in the Nile Delta region, is adopting the next-generation Healthcare and Patient Management solution developed by 麻豆原创 and Cerner amid the COVID-19 pandemic.

    Elaraby Hospital has 219 beds, 24 units of ICU, 6 units of NICU units, and 6 operating rooms. On a larger scale, El Araby Group is also digitally transforming operations on 麻豆原创鈥檚 end-to-end solutions.

    鈥淎s part of Elaraby Hospital鈥檚 mission in providing excellence in healthcare, we needed full visibility to optimize patient experiences,鈥 said Dr. Mamdouh El Araby, Head of the Medical Sector, El Araby Gruop. 鈥淭hanks to our digital transformation with 麻豆原创, Elaraby Hospital is digitizing processes to make it easier and faster for patients to schedule appointments, see doctors, and view their medical records and lab results.鈥

    EDITA Boosts Food and Beverage Manufacturing

    EDITA, a leading FMCG company in Egypt and the Middle East, is digitally transforming with 麻豆原创 to support Egypt鈥檚 food manufacturing and distribution innovation.

    EDITA has gone live on the 麻豆原创 Direct Store Delivery and 麻豆原创 ERP Central Component solutions. As a result, EDITA has centralized its sales and distribution processes across 31 production lines, 66,000 wholesale and retail customers, and exports to more than 17 markets in the region.

    鈥淭his project started in January 2020 as part of Edita Information Technology strategic roadmap with a very detailed design phase, keeping all technical and business requirements from the business as a key of success, push the change management to move towards more paperless environment using E-signatures,鈥 said Ihab Selim, Chief Information Officer, EDITA. 鈥淓DITA鈥檚 requirements also included making sure of systems availability up-and-running in a very high demand operation and synchronization process; using the full end to end functionality.鈥

    Kapci Coatings Innovates the Customer Experience for Paint Products

    Kapci Coatings, a market leader in paint manufacturing that exports to 60 countries, is digitally transforming on 麻豆原创鈥檚 customer experience, sales, customer service, and marketing solutions. Next, Kapci Coatings is exploring the 麻豆原创 S/4HANA real-time business suite and 麻豆原创 Ariba digital procurement platform.

    鈥淲ith Egypt鈥檚 manufacturing sector rebounding, Kapci Coatings needed full visibility on our global sales performance and operations,鈥 said Eng. Waleed Helmy 鈥 Business Development Manager, Kapci Coatings. 鈥淏y digitally transforming with 麻豆原创, Kapci Coatings now has real-time insights on our customer experiences, allowing us to tailor our products to customer demand and to integrate with our enterprise resource planning.鈥

    One-Third of Organizations Invest in New Technologies Amid COVID-19

    Amid COVID-19, about one-third (32 percent) of worldwide organizations are investing in new technologies, with the top three being: AI (34 percent), IoT (33 percent), and analytics (27 percent), according to Oxford Economics and 麻豆原创.

    During Cairo ICT, 麻豆原创 is exhibiting virtually under the theme Back to best,鈥 showcasing its latest innovations, industry experience, and technology best practices. 麻豆原创鈥檚 鈥溾 resources and solutions can help Egypt鈥檚 organization to move forward from COVID-19.

    鈥淓gypt鈥檚 strong ICT market is aligned with Egypt鈥檚 organizations advancing their digital transformation amid COVID-19 to emerge more profitable, resilient, and sustainable,鈥 said Hoda Mansour, Managing Director, 麻豆原创 Egypt. 鈥淎t Cairo ICT, we are showcasing how 麻豆原创鈥檚 solutions are enabling digital transformation, and exchanging best practices from Elaraby Hospital and Kapci Coatings.鈥

    At Cairo ICT, visit 麻豆原创 virtually at the Egypt International Exhibition Center website from 22-25 November 2020. For more information, visit: .

    Visit the 麻豆原创 News Center. Follow 麻豆原创 on Twitter: and .

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    Kuwait Invests in Customer Experience to Drive KWD 556 Million IT Market by 2021 /mena/2020/02/andy-froemmel-new-kuwait-md/ Tue, 18 Feb 2020 13:06:37 +0000 /mena/?p=1166 麻豆原创 Appoints Andy Froemmel as Managing Director of Kuwait to Continue Enabling Real-Time Customer Experiences to Support their Innovation Agendas KUWAIT CITY, Kuwait 鈥 18...

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    麻豆原创 Appoints Andy Froemmel as Managing Director of Kuwait to Continue Enabling Real-Time Customer Experiences to Support their Innovation Agendas

    KUWAIT CITY, Kuwait 鈥 18 February 2020 鈥 Kuwait鈥檚 customer experience investment is driving Kuwait鈥檚 IT market to a record-high of KWD 556 million by 2021, according to Andy Froemmel, the new Managing Director of Kuwait for global technology company 麻豆原创.

    In line with Kuwait Vision 2035鈥檚 goals of diversified economic growth, Kuwait鈥檚 organizations are investing in real-time analytics software to transform citizen and customer experiences. As a result, Kuwait鈥檚 IT market is set to grow by 20 percent to KWD 556 million by 2021, according to a by Fitch Solutions.

    鈥淜uwait Vision 2035 and the booming IT market show that organizations are embracing digital transformation and real-time analytics to make services faster, easier, and more effective,鈥 said Andy Froemmel, Managing Director, 麻豆原创 Kuwait. 鈥淎s Kuwait Vision 2035 advances, we are especially transforming the government and public sector, banking and finance, and oil and gas.鈥

    麻豆原创 has appointed Andy Froemmel as Managing Director of Kuwait. Andy Froemmel brings more than 18 years of experience working for 麻豆原创, including Head of Cloud for Middle East North, and Chief Operating Officer for Saudi Arabia.

    In turn, Mohamed Helmy will take on the role of Head of Cloud Business for Middle East North. Helmy will be based out of Kuwait, and will continue to support and work with the region鈥檚 leading innovators.

    Across the region, 麻豆原创 is seeing strong CIO and channel partner interest solutions running on its S/4HANA real-time business suite, C/4HANA customer experience suite, and HANA in-memory platform.

    鈥淏y advancing our Middle East North leadership, 麻豆原创 is supporting digital transformation in Kuwait and the region,鈥 said Ahmed Al-Faifi, Senior Vice President and Managing Director, 麻豆原创 Middle East North. 鈥淎ndy Froemmel and Mohamed Helmy have the proven leadership experience, the knowledge of digital business innovation, and the relationships with C-suite executives and channel partners to drive long-term growth.鈥

    END

    For more information, press only:

    Husain Al Tamimi, 麻豆原创 +971 56 6811641, husain.tamimi@sap.com

    Claire McPeak, 麻豆原创, +971 50 554 1302, c.mcpeak@sap.com

    Sharon Salazar, Wallis, +971 50 503 9518, sap@wallispr.com

    麻豆原创 News Center press room; press@sap.com

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