DUBAI, UAE 鈥� 2 October 2024 鈥� Etihad Water and Electricity (EtihadWE) today announced the successful completion of the first phase of its digital transformation powered by global technology company . The move signals the start of a new chapter of increased collaboration between the long-standing partners to foster AI-driven solutions capable of enhancing utility services and addressing climate change in support of the UAE鈥檚 Net Zero 2050 Strategy.

The announcement was made jointly by the two entities during the Water, Energy, Technology and Environment Exhibition (WETEX), organised annually by Dubai Electricity and Water Authority (DEWA), with EtihadWE a Titanium, and 麻豆原创 a Strategic sponsor of the event.

As the leading public utility provider responsible for supplying electricity and water across Ras Al Khaimah, Fujairah, Umm Al Quwain, Ajman, in addition to Dhaid in Sharjah, EtihadWE is working with 麻豆原创 to develop a long-term roadmap that will enhance customer experience, increase operational efficiencies and promote sustainability goals. The completion of the first phase is a project milestone, which included the migration of EtihadWE鈥檚 core business functions to the cloud.

Yousif Ahmed Al Ali, CEO of EtihadWE, commented, 鈥淓tihadWE is committed to diversifying our operations and supporting the UAE鈥檚 vision for a sustainable future and its Zero Government Bureaucracy Programme, while ensuring we deliver the best possible services to our customers in the Northern Emirates. Leveraging Business AI will help us to achieve these goals, and completing this first phase of our digital transformation was foundational for our success. We worked closely with 麻豆原创 to create a technological infrastructure that is scalable and flexible to support our growth, and which delivers a broad range of real-time data and visibility over operations, enabling us to respond quickly to opportunities. It was also important to enhance our employees鈥� experience, and the 麻豆原创 SuccessFactors solution aims to ensure a motivated, engaged staff to serve our customers.鈥�

Thomas Spannring, Chief Financial Officer and in charge of IT functions at EtihadWE, added, 鈥淭he financial and technological aspects of this transformation are deeply interconnected. By upgrading our IT infrastructure, we鈥檝e not only streamlined operations but also achieved significant cost efficiencies that bolster our financial health and strategic investment capabilities. This positions us well to continue investing in innovation and to meet our sustainability and operational efficiency goals.鈥�

EtihadWE is an early adopter of 麻豆原创 cloud within the utilities sector, and the migration was completed in just nine months through RISE with 麻豆原创, a subscription managed by 麻豆原创 that includes automatic upgrades to the latest technologies. The implementation included 麻豆原创 S/4HANA, an AI-enabled cloud enterprise resource planning (ERP) solution that delivers powerful data insights to drive decision making, automates business processes, and increases efficiencies and visibility over operations. EtihadWE also implemented industry-specific modules such as Utilities Industry Solution, alongside the HR, finance and procurement modules.

Marwan Zeineddine, Managing Director of 麻豆原创 UAE, commented, 鈥溌槎乖� was selected for this project as it is a pioneer in developing Business AI solutions that are relevant, reliable and responsible, and we have deep expertise in global best practices within the utilities sector The swift and efficient deployment demonstrates that EtihadWE is committed to providing world-class electricity and water services capable of meeting growing demand for resources in a way that can support sustainable development. Our ongoing collaboration underscores 麻豆原创鈥檚 view that partnerships between government, private, and social sectors are paramount in catalysing a positive shift in business to make progress on the UN Sustainable Development Goals.鈥�

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DUBAI, UAE 鈥� 23 November, 2023 鈥� Sharjah Electricity, Water and Gas Authority (SEWA) has announced its successful digital transformation powered by global technology company . By implementing a comprehensive portfolio of 麻豆原创 solutions including enterprise resource planning (ERP), HR management and industry-specific applications, SEWA will automate business processes, increase efficiencies and visibility over all areas of operations, and enhance services to employees, customers and partners.

Among the solutions that have been deployed are 麻豆原创 S/4HANA, an ERP solution, industry-specific modules such as IS Utilities, 麻豆原创 Asset Manager, 麻豆原创 Business Technology Platform, and for human resource management, 麻豆原创 SuccessFactors. As the first utilities organization in the UAE running live on 麻豆原创 S/4HANA, the implementation was exceptionally accelerated. In line with this, SEWA 鈥� supported by 麻豆原创 Services 鈥撀� achieved the fastest implementation of the 麻豆原创 Model Company for Utilities throughout the Middle East and Africa. The project also aligns SEWA with UAE government鈥檚 digitalization strategy and includes integration with government entities such as Digital Sharjah.

H.E. Abdullah Abdul Rahman Muhammad Obaid Al Shamsi, Director-General of SEWA, commented, 鈥淭he digital transformation is in line with SEWA鈥檚 motto of being 鈥榬eliable, efficient and sustainable鈥� in all our actions. Leveraging 麻豆原创鈥檚 advanced technologies and global best industry practices, this transformation ensures we continue to enhance our services, increase efficiency, and attain the highest possible quality and safety standards. The benefits of real-time reporting, reduced month-end closing time, and automating processes to ensure bill accuracy and provide a seamless mobile experience, including app-based meter reading, will benefit our customers directly. Automation will also enable our employees to focus on their core functions, while the deployment of 麻豆原创 SuccessFactors aims to enhance our employee experience and development, ensuring we have an engaged and motivated team.鈥�

SEWA selected 麻豆原创 Services to implement the solutions due to its deep expertise in the utilities sector as well as its focus on embedding sustainability metrics in its solutions. Executives from SEWA and 麻豆原创 announced the successful deployment during this week鈥檚 WETEX event, the region鈥檚 largest sustainability and clean energy technology exhibition.

Sergio Maccotta, Senior Vice President 麻豆原创 Middle East and Africa 鈥� South, commented, 鈥溌槎乖� worked very closely with the SEWA team to create an innovative roadmap and transformation strategy, which will realize immediate benefits by delivering a smarter experience for customers and employees. 聽With this digital transformation, SEWA has positioned itself for success in an increasingly data-driven and customer-centric world, in alignment with the UAE鈥檚 digital transformation goals.鈥�

For more information, follow 麻豆原创 on X (formerly Twitter) at .

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The digital transformation will support Mowah in the continued expansion of its comprehensive services in engineering, building, managing, operating, maintaining, optimizing and financing utilities, communities and other infrastructure projects of any scale, complexity and technological needs for all of its operations in the region.

鈥淭here were several drivers behind this comprehensive transformation, but the most significant are that it supports our sustainability, growth and focus on innovation, and it will deliver significant benefits to our employees and customers,鈥� commented Sami Fahad Abdulrahman Al Rayes, Mowah CEO and Managing Director.

鈥淢owah has firmly established itself as an environmentally responsible organization that is passionate about practices that impact positively on the planet, the nation, the community and the individual. To build on this strategy, we selected 麻豆原创 cloud solutions as they have embedded sustainability analytics, are able to enhance business processes including employee engagement and supply chain management, and they have powerful AI and automation capabilities that free us up to focus on innovation and driving growth,鈥� Al Rayes added.

Mowah has implemented more than 30 operation and maintenance projects in the water, wastewater and environmental sectors since its foundation. It recently expanded into the energy sector with a strategy focused on developing utility scale independent power plants and other customers through long-term private power purchase agreements to supply electricity from renewable sources. Among recent milestones, Mowah built a 6 MW solar power plant in the South Riyadh Project to provide part of the electricity needs of the water treatment plant.

As a result of its digital transformation, Mowah will leverage integrated 麻豆原创 enterprise resource planning solutions to reduce the environmental impact of its business activities through improving efficiencies; increasing visibility over all operations; setting and measuring goals for sustained energy conservation, recycling and waste management; and sourcing earth-friendly materials and resources.

Mohammed Alromaizan, Vice President, 麻豆原创 Saudi Arabia, said of the transformation, 鈥溌槎乖� has extensive experience and deep expertise in the utilities industry, as well as serving communities in supporting public and private digital transformations in alignment with Saudi Vision 2030. With our data center based in the Kingdom and our significant cloud capacity, we will be able to provide Mowah with integrated services to accelerate its journey to employ advanced technologies and best practices to drive its continued growth and success.鈥�

Alromaizan added that Mowah would be adopting RISE with 麻豆原创 to accelerate its move to the cloud and benefit from enterprise resource planning solution S/4HANA. This will ensure that its operations are agile, scalable and flexible so that it can continue to enhance its services and processes on an ongoing basis. Further benefits of the comprehensive digital transformation include lower total cost of ownership, increased visibility over all operations, and access to real-time analytics to enable agile data-driven decision making.

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About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 麻豆原创庐 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .

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Husain Al Tamimi, 麻豆原创 +971 56 6811641, husain.tamimi@sap.com

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