{"id":127799,"date":"2023-08-03T19:01:58","date_gmt":"2023-08-03T23:01:58","guid":{"rendered":"https:\/\/news.sap.com\/latinamerica\/?p=127799"},"modified":"2023-11-08T17:06:40","modified_gmt":"2023-11-08T22:06:40","slug":"san-pablo-farmacia-como-formar-embajadores-de-exito-en-el-retail-bl0g","status":"publish","type":"post","link":"https:\/\/news.sap.com\/latinamerica\/2023\/08\/san-pablo-farmacia-como-formar-embajadores-de-exito-en-el-retail-bl0g\/","title":{"rendered":"San Pablo Farmacia: c\u00f3mo formar embajadores de \u00e9xito en el retail"},"content":{"rendered":"

San Pablo Farmacia, prioriz\u00f3 la satisfacci\u00f3n y desarrollo de los empleados, formando embajadores de marca que impactaron positivamente en la satisfacci\u00f3n del cliente y lograron un tiempo de entrega r\u00e1pido. Adoptaron soluciones de recursos humanos basadas en la nube para optimizar operaciones y atraer talento de calidad.<\/em><\/p>\n

<\/p>\n

San Pablo Farmacia, una cadena minorista de farmacias con sede en M\u00e9xico, ha enfrentado el desaf\u00edo de encontrar y mantener un equipo de empleados altamente orientados al cliente en un entorno minorista altamente competitivo. Para lograr esto, la empresa adopt\u00f3 tecnolog\u00eda de gesti\u00f3n de la experiencia de los empleados y se centr\u00f3 en desarrollar una estrategia para mejorar.<\/p>\n

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La estrategia de San Pablo Farmacia se bas\u00f3 en varios pilares:<\/strong><\/h2>\n

 <\/p>\n

Atracci\u00f3n y retenci\u00f3n de talento:<\/strong> La compa\u00f1\u00eda se comprometi\u00f3 a ser un empleador de elecci\u00f3n y se esforz\u00f3 por ofrecer oportunidades significativas y un crecimiento personal en un ambiente de trabajo positivo. Adem\u00e1s, la empresa da empleo a personas sin experiencia previa y les brinda la oportunidad de adquirir habilidades, certificaciones y desarrollo profesional.<\/p>\n

Tecnolog\u00eda de gesti\u00f3n del talento:<\/strong> La empresa adopt\u00f3 una soluci\u00f3n integrada de gesti\u00f3n del talento y recursos humanos basada en la nube. Esto inclu\u00eda la gesti\u00f3n del aprendizaje<\/a>, lo que les permiti\u00f3 ofrecer capacitaci\u00f3n en l\u00ednea a sus empleados de manera intuitiva y atractiva, dando como resultado certificaciones y desarrollo sin necesidad de desplazarse f\u00edsicamente a un lugar de capacitaci\u00f3n.<\/p>\n

Optimizaci\u00f3n de operaciones de recursos humanos y n\u00f3mina:<\/strong> San Pablo Farmacia automatiz\u00f3 los procesos de n\u00f3mina, lo que redujo el riesgo de errores humanos y brind\u00f3 a los gerentes herramientas modernas para simplificar la gesti\u00f3n de los empleados. Adem\u00e1s, los empleados tuvieron acceso m\u00f3vil a herramientas de recursos humanos de autoservicio, lo que aument\u00f3 su compromiso y satisfacci\u00f3n.<\/p>\n

Formaci\u00f3n de embajadores de la marca: <\/strong>Al priorizar la satisfacci\u00f3n y compromiso de los empleados, San Pablo Farmacia logr\u00f3 que su equipo fuera visto como embajadores de la marca. Esto impact\u00f3 positivamente en la satisfacci\u00f3n del cliente y en un tiempo de entrega promedio muy r\u00e1pido para atender a los clientes en sus hogares.<\/p>\n

Gracias a estas estrategias, San Pablo Farmacia mejor\u00f3 la agilidad organizacional, atrajo talento de calidad, mejor\u00f3 las habilidades de sus empleados<\/a> y form\u00f3 una cultura positiva en el lugar de trabajo. Su compromiso con el desarrollo y bienestar de los empleados ha llevado a que la empresa sea reconocida como una de las mejores empresas para trabajar en M\u00e9xico y una farmacia de servicio a al cliente mejor calificada.<\/p>\n

Para el futuro, la compa\u00f1\u00eda tiene planes de transformar las comisiones para sus empleados y brindarles acceso a datos de ventas y beneficios asociados a la venta de productos en tiempo real, todo ello respaldado por la tecnolog\u00eda 麻豆原创 SuccessFactors Human Experience Management<\/a> (HXM) Suite, que ha sido fundamental para la reputaci\u00f3n y \u00e9xito de San Pablo Farmacia. Con toda esta informaci\u00f3n, la empresa puede tomar decisiones m\u00e1s informadas sobre promociones y ventas.<\/p>\n

San Pablo Farmacia ha demostrado c\u00f3mo una estrategia centrada en la experiencia del empleado y el uso de tecnolog\u00eda puede llevar al \u00e9xito en el competitivo entorno minorista, creando una experiencia de cliente excepcional y consolidando su posici\u00f3n como un excelente lugar para trabajar.<\/p>\n

Fuente: https:\/\/news.sap.com\/2023\/07\/san-pablo-farmacia-employees-brand-ambassadors\/<\/a><\/p>\n

 <\/p>\n

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Facebook<\/a>\u00a0\/\u00a0Twitter<\/a>\u00a0\/\u00a0LinkedIn<\/a>\u00a0\/\u00a0Instagram<\/a><\/p>\n

 <\/p>\n

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San Pablo Farmacia, prioriz\u00f3 la satisfacci\u00f3n y desarrollo de los empleados, formando embajadores de marca que impactaron positivamente en la satisfacci\u00f3n del cliente y lograron…<\/p>\n","protected":false},"author":522,"featured_media":127800,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[52090],"tags":[56556,56559,56592,20464,5550870,26382,269944],"series":[],"region":[26401],"sapn-display":[5600442,5600440,52078,52079,53499],"sapn-type":[6114],"class_list":["post-127799","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-del-capital-humano","tag-blog-2","tag-blog-de-innovacion-de-sap","tag-business-innovation","tag-recursos-humanos","tag-tecnologia","tag-tendencias","tag-transformacion-digital","region-latinoamerica","sapn-display-articulo-destacado","sapn-display-articulo-principal","sapn-display-homepage-hero","sapn-display-top-stories","sapn-display-hero","sapn-type-articulo"],"yoast_head":"\nSan Pablo Farmacia: c\u00f3mo formar embajadores de \u00e9xito en el retail - 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