{"id":119859,"date":"2020-01-02T13:02:02","date_gmt":"2020-01-02T18:02:02","guid":{"rendered":"https:\/\/news.sap.com\/latinamerica\/?p=119859"},"modified":"2023-11-14T11:28:00","modified_gmt":"2023-11-14T16:28:00","slug":"haga-de-sus-empleados-sus-primeros-clientes","status":"publish","type":"post","link":"https:\/\/news.sap.com\/latinamerica\/2020\/01\/haga-de-sus-empleados-sus-primeros-clientes\/","title":{"rendered":"Haga de sus empleados sus primeros clientes"},"content":{"rendered":"<p><span style=\"color: #666699\"><strong><em>La prioridad es el cliente final, pero tambi\u00e9n tiene que tomar en cuenta que la <\/em><em>experiencia de sus empleados puede conducir a la innovaci\u00f3n, productividad y rentabilidad.<\/em><em>\u00a0<\/em><\/strong><\/span><!--more--><\/p>\n<p>Con todos los cambios actuales, es necesario poner m\u00e1s atenci\u00f3n en c\u00f3mo las organizaciones ven a sus empleados, y convertirlos en m\u00e1s que eso. Una nueva tendencia dicta que deber\u00edan de ser vistos y hacerlos sentir como que el negocio es suyo, ya que al final, ellos otorgan un servicio por el que reciben una remuneraci\u00f3n y que ayuda a que su empresa crezca.<\/p>\n<p>\u00bfQu\u00e9 quiere decir esto? Que los empleados al sentirse parte fundamental de la empresa entregar\u00e1n todo su potencial, adem\u00e1s de que mostrar\u00e1n m\u00e1s proactividad.<\/p>\n<p>Pero llegar a este punto no es sencillo, hay que cuidar puntos importantes como involucrar m\u00e1s a sus empleados en la toma de desiciones importantes y resoluci\u00f3n de problemas, ya que puede aportar una visi\u00f3n nueva y m\u00e1s cercana, pues es mejor involucrar a quien tiene que lidiar con el problema en primera persona, adem\u00e1s, se debe tener la remuneraci\u00f3n adecuada en proporci\u00f3n a estos valiosos aportes.<\/p>\n<p>Quien deber\u00eda de estar m\u00e1s al pendiente de estas nuevas necesidades, es el \u00e1rea de Recursos Humanos. Si para la correcta atenci\u00f3n, el \u00e1rea de <a href=\"https:\/\/www.sap.com\/latinamerica\/products\/crm\/customer-service.html?infl=0c78c3a8-3328-472e-993c-5e14ddcab996?url_id=originalpost-blogentry-innovationBlogLAC-2019_blog-originalpost-sapcom\" target=\"_blank\" rel=\"noopener noreferrer\">Atenci\u00f3n al Cliente<\/a> pone al consumidor en el centro y se dise\u00f1an soluciones que involucran empat\u00eda, creatividad y libertad de experimentar, RH deber\u00eda de copiar el proceso para los empleados.<\/p>\n<p>Una gu\u00eda de por d\u00f3nde empezar puede ser algunos datos arrojados por un <a href=\"https:\/\/alight.com\/our-story\/newsroom\/new-study-from-alight-solutions-reveals-that\" target=\"_blank\" rel=\"noopener noreferrer\">reciente estudio<\/a> que nos muestra lo que los empleados esperan para mejorar su experiencia en su empresa:<\/p>\n<ul>\n<li>Diversi\u00f3n, flexibilidad y paga. Estas son las tres caracter\u00edsticas principales que los empleados indican para diferenciar a su empleador. De hecho, el 51% de los empleados dicen que no considerar\u00edan un trabajo que ofrezca menos flexibilidad que su funci\u00f3n actual.<\/li>\n<li>Tecnolog\u00eda. Los empleados est\u00e1n cinco veces m\u00e1s comprometidos cuando sienten que los sistemas y las plataformas de recursos humanos son f\u00e1ciles de usar, y est\u00e1n seis veces m\u00e1s comprometidos cuando esos sistemas son efectivos.<\/li>\n<li>Recompensas Los empleados que sienten que sus recompensas satisfacen sus necesidades tienen siete veces m\u00e1s probabilidades de participar en el trabajo que los empleados que no lo hacen.<\/li>\n<\/ul>\n<p>Las <a href=\"https:\/\/www.sap.com\/latinamerica\/products\/human-resources-hcm.html?url_id=originalpost-blogentry-innovationBlogLAC-2019_blog-originalpost-sapcom\" target=\"_blank\" rel=\"noopener noreferrer\">soluciones de 麻豆原创<\/a> para la gesti\u00f3n de la experiencia del empleado son capaces de conectar al talento con el prop\u00f3sito de la empresa para mejorar la alineaci\u00f3n estrat\u00e9gica, incrementar la productividad, la capacitaci\u00f3n y la colaboraci\u00f3n en tiempo real.<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.facebook.com\/麻豆原创latinoamerica\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a>\u00a0\/\u00a0<a href=\"https:\/\/twitter.com\/麻豆原创LatinAmerica\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/sap\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn<\/a>\u00a0\/\u00a0<a href=\"https:\/\/instagram.com\/麻豆原创Latinamerica\/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram<\/a><\/p>\n<p>\u00a9 2019 麻豆原创 SE. All rights reserved. 麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see <a href=\"http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark<\/a> for additional trademark information and notices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La prioridad es el cliente final, pero tambi\u00e9n tiene que tomar en cuenta que la experiencia de sus empleados puede conducir a la innovaci\u00f3n, productividad&#8230;<\/p>\n","protected":false},"author":522,"featured_media":119860,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[52090],"tags":[20464],"series":[],"region":[26401],"sapn-display":[52078,52079,53499],"sapn-type":[6114],"class_list":["post-119859","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-del-capital-humano","tag-recursos-humanos","region-latinoamerica","sapn-display-homepage-hero","sapn-display-top-stories","sapn-display-hero","sapn-type-articulo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Haga de sus empleados sus primeros clientes \/ Gesti\u00f3n de la experiencia<\/title>\n<meta name=\"description\" content=\"La prioridad es el cliente final, pero 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