{"id":5068,"date":"2023-04-27T17:43:33","date_gmt":"2023-04-27T17:43:33","guid":{"rendered":"https:\/\/news.sap.com\/korea\/?p=5068"},"modified":"2024-08-21T23:18:15","modified_gmt":"2024-08-21T23:18:15","slug":"2023-cx-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ea%b0%9c%ec%9d%b8%ed%99%94-%ec%9d%98%ec%8b%9d-%ec%9e%88%eb%8a%94-%ec%86%8c%eb%b9%84-%ed%94%bc%ec%a7%80%ed%84%b8%ed%99%94","status":"publish","type":"post","link":"https:\/\/news.sap.com\/korea\/2023\/04\/2023-cx-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ea%b0%9c%ec%9d%b8%ed%99%94-%ec%9d%98%ec%8b%9d-%ec%9e%88%eb%8a%94-%ec%86%8c%eb%b9%84-%ed%94%bc%ec%a7%80%ed%84%b8%ed%99%94\/","title":{"rendered":"2023 CX \ud2b8\ub80c\ub4dc: \uac1c\uc778\ud654, \uc758\uc2dd \uc788\ub294 \uc18c\ube44, \ud53c\uc9c0\ud138\ud654"},"content":{"rendered":"<hr \/>\n<p style=\"padding-left: 40px\"><strong>\uc601\uad6c\uc801 \uc704\uae30<\/strong>\uc758 \uc2dc\ub300\uc5d0\ub294 \uafb8\uc900\ud788 \uace0\uac1d\uc758 \uc120\ud0dd\uc744 \ubc1b\ub294 \ube0c\ub79c\ub4dc\ub9cc \uc0dd\uc874\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc \ud55c \uc870\uc0ac\uc5d0\uc11c 2023\ub144\uc5d0\ub294 <a href=\"https:\/\/www.sap.com\/korea\/products\/crm.html\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d\uacbd\ud5d8(CX)<\/a>\uc744 <strong>\ucd5c\ub300 \uae30\uc220 \ud22c\uc790 \ud655\ub300 \uc601\uc5ed<\/strong>\uc73c\ub85c \uaf3d\uc740 \uac83\ub3c4 \ub180\ub784 \uc77c\uc740 \uc544\ub2c8\uc8e0. <a href=\"https:\/\/news.sap.com\/korea\/tags\/%EC%9B%94%EA%B0%84-%EC%9D%B8%EC%82%AC%EC%9D%B4%ED%8A%B8\/\" target=\"_blank\" rel=\"noopener\">\uc6d4\uac04 \uc778\uc0ac\uc774\ud2b8<\/a> 4\uc6d4\ud638\uc5d0\uc11c 2023\ub144 \uae30\uc220 \ud22c\uc790\ub97c \uc774\ub044\ub294 <strong>3\ub300 CX \ud2b8\ub80c\ub4dc<\/strong>\ub97c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<hr \/>\n<p style=\"text-align: center\"><strong>\uae00\uc4f4\uc774: \uc774\ud61c\ubbfc(<a href=\"https:\/\/news.sap.com\/korea\/tags\/hemin-lee\/\" target=\"_blank\" rel=\"noopener\">Hemin Lee<\/a>)<\/strong><\/p>\n<h2>\uc601\uad6c\uc801 \uc704\uae30\uc758 \uc2dc\ub300, \uace0\uac1d\uacbd\ud5d8\uc774 \uc0dd\uc874 \ube44\uacb0<\/h2>\n<p>\ucf5c\ub9b0\uc2a4 \uc0ac\uc804\uc740 &#8216;\uc601\uad6c\uc801\uc778(permanent)&#8217;\uacfc &#8216;\uc704\uae30(crisis)&#8217;\uc758 \ud569\uc131\uc5b4\uc778 &#8216;<strong>\uc601\uad6c\uc801 \uc704\uae30(permacrisis)<\/strong>&#8216;\ub97c <strong>2022\ub144\uc744 \ub300\ud45c\ud558\ub294 \ub2e8\uc5b4<\/strong>\ub85c \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4. \uae34 \uae30\uac04 \uc9c0\uc18d\ub418\ub294 \ubd88\uc548\uacfc \ubd88\uc548\uc815\uc744 \uc758\ubbf8\ud558\ub294 \uc774 \ub2e8\uc5b4\ub294 \ud32c\ub370\ubbf9 \uc774\ud6c4\uc5d0\ub3c4 <a href=\"https:\/\/www.sap.com\/korea\/sustainability\/climate-action.html\" target=\"_blank\" rel=\"noopener\">\uae30\ud6c4 \ubcc0\ud654<\/a>\uc640 <a title=\"\uc778\ud50c\ub808\uc774\uc158 \ub300\ucc98 \ubc29\uc548: \ub514\uc9c0\ud138 \uae30\uc220 \uace0\ub824\" href=\"https:\/\/www.sap.com\/korea\/insights\/how-to-deal-with-inflation.html\" target=\"_blank\" rel=\"noopener\">\uc778\ud50c\ub808\uc774\uc158<\/a>, \uc6b0\ud06c\ub77c\uc774\ub098 \uc804\uc7c1 \ub4f1 \uac01\uc885 \uc774\uc288\uac00 \ub04a\uc774\uc9c0 \uc54a\ub294 \ud604\uc7ac \uc0c1\ud669\uc744 \uac00\ub9ac\ud0b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ubd88\uc548\uc815\ud55c \uc815\uc138 \uc18d\uc5d0\uc11c \uae30\uc5c5\uc740 \uc720\uc5f0\ud558\uac8c \ub300\ucc98\ud558\uace0 \ubcf4\ub2e4 \uacac\uace0\ud558\uac8c \uc55e\uc73c\ub85c \ub098\uc544\uac00\uae30 \uc704\ud574 \ub0b4\uc2e4\uc744 \ub2e4\uc838\uc57c \ud560 \ub54c\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud68c\uc0ac\ub9c8\ub2e4 \uc62c\ud574\uc758 \uacfc\uc81c\ub85c <a href=\"https:\/\/www.sap.com\/korea\/insights\/what-is-digital-transformation.html\" target=\"_blank\" rel=\"noopener\">\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158<\/a>\uacfc \uc218\uc775\uc131 \uac1c\uc120 \ub4f1 \ub2e4\uc591\ud55c \ubaa9\ud45c\ub97c \uc138\uc6b0\uc168\uc744\ud150\ub370\uc694. \uc774\uc640 \ud568\uaed8 <strong>\uae0d\uc815\uc801\uc778 \uace0\uac1d\uacbd\ud5d8\uc758 \uc81c\uacf5<\/strong>\ub3c4 \uc911\uc694\ud55c \ud55c \ud574\uac00 \ub420 \uc804\ub9dd\uc785\ub2c8\ub2e4. \uc5f0\ub2ec\uc544 \uc545\uc7ac\uac00 \ubc1c\uc0dd\ud558\ub294 \uc601\uad6c\uc801 \uc704\uae30 \uc2dc\ub300\uc5d0\ub294 \uacb0\uad6d \uafb8\uc900\ud788 \uace0\uac1d\uc758 \uc120\ud0dd\uc744 \ubc1b\ub294 \ube0c\ub79c\ub4dc\ub9cc \uc0dd\uc874\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<div class=\"panel\">\n<h3>\ubd80\uc815\uc801\uc778 \uacbd\ud5d8 \ud55c \ubc88\uc5d0 \ucda9\uc131 \uace0\uac1d 1\/3 \uc774\ud0c8, \ub450\uc138 \ubc88\uc774\uba74 \uc808\ubc18 \ub5a0\ub098 | PwC \uc870\uc0ac<\/h3>\n<p>PwC \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\uc758 <strong>73%<\/strong>\uac00 \uad6c\ub9e4 \uacb0\uc815\uc5d0 \uc601\ud5a5\uc744 \uc8fc\ub294 \uc8fc\uc694 \ud56d\ubaa9\uc73c\ub85c <strong>\uac00\uaca9<\/strong>\uacfc <strong>\ud488\uc9c8<\/strong>\uc5d0 \uc774\uc5b4 <strong>\uacbd\ud5d8<\/strong>\uc744 \uaf3d\uc558\uc2b5\ub2c8\ub2e4. \uacbd\ud5d8\uc744 \uacb0\uc815\ud558\ub294 \uc694\uc18c\ub294 \uc18d\ub3c4\uc640 \ud3b8\uc758\uc131, \uc0ac\uc6a9 \uc6a9\uc774\uc131, \uce5c\uc808\ud55c \uc11c\ube44\uc2a4\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uc740 \ucd5c\ucd08 \uad6c\ub9e4 \uc720\ub3c4 \ub2e8\uacc4\uc5d0\uc11c\ub3c4 \uc911\uc694\ud558\uc9c0\ub9cc \uace0\uac1d \uc720\uc9c0 \ub2e8\uacc4\uc5d0\uc11c\ub3c4 \ubabb\uc9c0\uc54a\uac8c \uc911\uc694\ud569\ub2c8\ub2e4. \ud2b9\uc815 \ube0c\ub79c\ub4dc\ub098 \uc81c\ud488\uc5d0 \ucda9\uc131\ub3c4\uac00 \uc788\ub294 \uace0\uac1d\ub3c4 \ud55c\ubc88\uc758 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc73c\ub85c \uc778\ud574 \uc774\ud0c8\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uace0\uac1d\uc758 \uae30\ub300\ub97c \uc800\ubc84\ub9ac\uc9c0 \uc54a\ub3c4\ub85d \uc8fc\uc758\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5074 aligncenter\" src=\"https:\/\/news.sap.com\/korea\/files\/2023\/04\/27\/consumers-stop-interacting-with-brand-they-love-pwc.jpg\" alt=\"\ub3c4\ud45c - \uc18c\ube44\uc790\ub294 \uc5b8\uc81c \uc544\ub07c\ub294 \ube0c\ub79c\ub4dc\ub97c \ub5a0\ub098\ub098?\" width=\"640\" height=\"513\" srcset=\"https:\/\/news.sap.com\/korea\/files\/2023\/04\/27\/consumers-stop-interacting-with-brand-they-love-pwc.jpg 936w, https:\/\/news.sap.com\/korea\/files\/2023\/04\/27\/consumers-stop-interacting-with-brand-they-love-pwc-300x240.jpg 300w, https:\/\/news.sap.com\/korea\/files\/2023\/04\/27\/consumers-stop-interacting-with-brand-they-love-pwc-768x615.jpg 768w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>\uc18c\ube44\uc790\ub294 \uc5b8\uc81c \uc544\ub07c\ub294 \ube0c\ub79c\ub4dc\ub97c \ub5a0\ub098\ub098?\ub3d9\uc77c\ud55c PwC \uc870\uc0ac\uc5d0\uc11c <strong>\ud55c \ubc88\uc758 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc73c\ub85c<\/strong> \ubc14\ub85c \ube0c\ub79c\ub4dc\ub97c <strong>\uc774\ud0c8<\/strong>\ud55c\ub2e4\uace0 \ub300\ub2f5\ud55c \uc18c\ube44\uc790\uac00 \ubb34\ub824 <strong>32%<\/strong>, \ubd80\uc815\uc801\uc778 \uc811\ucd09\uc774 2-3 \ubc88 \ubc18\ubcf5\ub418\uba74 47%\uac00 \uc774\ud0c8\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<h2>2023\ub144 \ucd5c\ub300 \uae30\uc220 \ud22c\uc790 \ud655\ub300 \uc601\uc5ed\uc740 \uace0\uac1d\uacbd\ud5d8(CX)<\/h2>\n<p>\ub9ce\uc740 \uae30\uc5c5\uc774 \uc774\ubbf8 \uace0\uac1d\uacbd\ud5d8\uc758 \uc911\uc694\uc131\uc744 \uc778\uc9c0\ud558\uace0 \uad00\ub828 \ud22c\uc790\ub97c \ud655\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. 2022\ub144 8\uc6d4 \uc9c4\ud589\ud55c \uba54\ud2b8\ub9ac\uc9c0(Metrigy)\uc758 \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc62c\ud574 \uac00\uc7a5 \ub9ce\uc740 \uae30\uc5c5\uc774 \uae30\uc220 \ud22c\uc790 \ud655\ub300\ub97c \uacc4\ud68d \uc911\uc778 \ubd84\uc57c\uac00 \ubc14\ub85c \uace0\uac1d\uacbd\ud5d8(CX) \uc601\uc5ed\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4. \uc870\uc0ac \ucc38\uc5ec \uae30\uc5c5 <strong>\uc138 \uacf3 \uc911 \ub450 \uacf3(65%)\uc5d0\uc11c CX \uad00\ub828 \ud22c\uc790\ub97c \ub298\ub9b4 \uc608\uc815<\/strong>\uc774\uba70, \ud22c\uc790 \ud655\ub300 \uaddc\ubaa8\ub3c4 \ud3c9\uade0 24% \uac00\ub7c9\uc785\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uacbd\ud5d8(CX)\uacfc \uad00\ub828\ub41c \uae30\uc220\uc758 \ubc94\uc704\ub294 \uc815\ub9d0 \uad11\ubc94\uc704\ud569\ub2c8\ub2e4. \uc62c\ud574\ub294 \uc804\ubd80\ud130 \ub9ce\uc774 \uc0ac\uc6a9\ud574\uc628 \uc6f9\uc0ac\uc774\ud2b8, \uc18c\uc15c \ubbf8\ub514\uc5b4, \ucc57\ubd07\uacfc \ud568\uaed8 <a title=\"\uba54\ud0c0\ubc84\uc2a4 \uc778\ub825 \ud2b8\ub80c\ub4dc \u2013 \uc720\uc77c\ubb34\uc774\ud55c \ub2f9\uc2e0\" href=\"https:\/\/news.sap.com\/korea\/2023\/01\/%eb%a9%94%ed%83%80%eb%b2%84%ec%8a%a4-%ec%9d%b8%eb%a0%a5-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ec%9c%a0%ec%9d%bc%eb%ac%b4%ec%9d%b4%ed%95%9c-%eb%8b%b9%ec%8b%a0\/\" target=\"_blank\" rel=\"noopener\">\uba54\ud0c0\ubc84\uc2a4<\/a>, \uac00\uc0c1\ud604\uc2e4\uae4c\uc9c0 \ud65c\uc6a9\ub420 \uc804\ub9dd\uc785\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \uc6d0\ud558\ub294 \ubc14\ub97c \uc81c\uacf5\ud574 <strong>\uace0\uac1d \ub9cc\uc871<\/strong>\uc744 \ub192\uc774\ub824\uba74 <strong>\uc81c\ubc18 \ud50c\ub7ab\ud3fc \uac1c\uc120<\/strong>, <strong>\uc601\uc5c5 \ub3c4\uad6c\uc758 \ud6a8\uc728\ud654<\/strong>, <strong>\uc140\ud504 \uc11c\ube44\uc2a4 \ub3c4\uc785<\/strong>\uc744 \ud3ec\ud568\ud55c \ub2e4\uc591\ud55c \ubc29\uc548\uc744 \uace0\ub824\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<div class=\"panel\">\n<h3><a title=\"\ucd08\uac1c\uc778\ud654 \uc2dc\ub300, \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c 3\ub300 \uc804\ub7b5\" href=\"https:\/\/news.sap.com\/korea\/2023\/05\/%ec%b4%88%ea%b0%9c%ec%9d%b8%ed%99%94-%ec%8b%9c%eb%8c%80-%eb%b9%84%ec%a6%88%eb%8b%88%ec%8a%a4-%ec%84%b1%ea%b3%b5%ec%9d%84-%ec%9c%84%ed%95%9c-3%eb%8c%80-%ec%a0%84%eb%9e%b5\/\" target=\"_blank\" rel=\"noopener\">\ucd08\uac1c\uc778\ud654 \uc2dc\ub300, \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c 3\ub300 \uc804\ub7b5<\/a>\u00a0|\u00a0<a href=\"https:\/\/news.sap.com\/korea\/type\/blog\/\" target=\"_blank\" rel=\"noopener\">麻豆原创 \ub274\uc2a4\uc13c\ud130 \ube14\ub85c\uadf8<\/a><\/h3>\n<p><strong>N\uc7a1\ub7ec<\/strong>\uc640\u00a0<strong>\ubd80\uce90<\/strong>\uc758 \uc2dc\ub300. \uc6b0\ub9ac\ub294\u00a0<strong>\uc2dc\uac04<\/strong>\uacfc\u00a0<strong>\uc7a5\uc18c<\/strong>,\u00a0<strong>\uc0c1\ud669<\/strong>\uc5d0 \ub530\ub77c\u00a0<strong>\ub2e4\uc591\ud55c \uc790\uc544<\/strong>\ub85c \uc0b4\uc544\uac11\ub2c8\ub2e4. \ubd80\uce90\uc758\u00a0<strong>\ub2c8\uc988<\/strong>\uc640\u00a0<strong>\uc120\ud638\ub3c4<\/strong>,\u00a0<strong>\uad00\uc2ec\uc0ac<\/strong>\ub97c \uc774\ud574\ud558\uace0\u00a0<strong>\uac1c\uc778\ud654\ub41c \uacbd\ud5d8<\/strong>\uacfc\u00a0<strong>\ucd94\ucc9c<\/strong>,\u00a0<strong>\uc0c1\ud638\uc791\uc6a9<\/strong>\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud55c \uae30\uc5c5\uc758\u00a0<strong>\ucd08\uac1c\uc778\ud654 \uc131\uacf5 \uc804\ub7b5<\/strong>.\u00a0<a href=\"https:\/\/news.sap.com\/korea\/tags\/%EC%9B%94%EA%B0%84-%EC%9D%B8%EC%82%AC%EC%9D%B4%ED%8A%B8\/\" target=\"_blank\" rel=\"noopener\">\uc6d4\uac04 \uc778\uc0ac\uc774\ud2b8<\/a>\u00a05\uc6d4\ud638\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<\/div>\n<h2>\uae30\uc220 \ud22c\uc790\ub97c \uc774\ub044\ub294 2023\ub144 3\ub300 CX \ud2b8\ub80c\ub4dc<\/h2>\n<p>\uc774\ucc98\ub7fc \uc601\uad6c\uc801 \uc704\uae30\uc758 \uc2dc\ub300\ub97c \ub9de\uc544 \uae0d\uc815\uc801\uc778 \uace0\uac1d\uacbd\ud5d8\uc73c\ub85c \uacc4\uc18d\ud574\uc11c \uc120\ud0dd \ubc1b\ub294 \ube0c\ub79c\ub4dc\ub85c \ub0a8\uae30 \uc704\ud55c \ub178\ub825\uc774 \ud55c\ucc3d\uc785\ub2c8\ub2e4. CX \uad00\ub828 \uae30\uc220\uc758 \ubc94\uc704\uac00 \ub113\uc740 \ub9cc\ud07c, 2023\ub144 \uae30\uc220 \ud22c\uc790\ub97c \uc774\ub044\ub294 \uace0\uac1d\uacbd\ud5d8(CX) \ubd84\uc57c\uc758 3\ub300 \ud2b8\ub80c\ub4dc\ub97c \uc0b4\ud3b4\ubcf8\ub2e4\uba74 <strong>\ud22c\uc790 \uc6b0\uc120\uc21c\uc704<\/strong>\ub97c <strong>\uacb0\uc815<\/strong>\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc5bb\uc73c\uc2e4 \uc218 \uc788\uc73c\ub9ac\ub77c \ubbff\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ud2b8\ub80c\ub4dc 1. \uace0\ub3c4\ud654\ub41c \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\ub85c \uac1c\uc778 \ub9de\ucda4\ud654<\/h2>\n<p>\uc18c\ube44\uc790\ub4e4\uc740 \ub098\ub97c \uc704\ud55c, \ub098\ub9cc\uc758 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc120\ud638\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub9de\ucda4\ud615 \uc81c\ud488\uc744 \uad6c\ub9e4\ud560 \uac00\ub2a5\uc131\uc740 \uc77c\ubc18 \uc81c\ud488\uc5d0 \ube44\ud574 20%\ub098 \uc0c1\uc2b9\ud55c\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uc2e0\ubc1c\uc5d0 \uc774\ub984\uc774\ub098 \ubb38\uad6c\ub97c \uc0c8\uae30\ub294 \ub2e8\uc21c \uac01\uc778 \uc11c\ube44\uc2a4\ubd80\ud130 \uc6d0\ud558\ub294 \uc131\ubd84\uc744 \uc120\ud0dd\ud558\uc5ec \ub9cc\ub4dc\ub294 \ub098\ub9cc\uc758 \uc0f4\ud478\uae4c\uc9c0 \uac1c\uc778\ud654 \uc601\uc5ed\uc774 \uac08\uc218\ub85d \ud655\uc7a5\ub418\uace0 \uc788\ub294 \ucd94\uc138\uc785\ub2c8\ub2e4.<\/p>\n<div class=\"panel\">\n<h3>\uac1c\uc778 \ub9de\ucda4 \ud654\uc7a5\ud488 \ube0c\ub79c\ub4dc \uc6e8\uc774\ud06c\ubbf8\uc758 \ub9c8\uc774\uc0f4\ud478<\/h3>\n<p>CJ\uc628\uc2a4\ud0c0\uc77c\uc5d0\uc11c \ucd9c\uc2dc\ud55c \uac1c\uc778 \ub9de\ucda4 \ud654\uc7a5\ud488 \ube0c\ub79c\ub4dc <strong>\uc6e8\uc774\ud06c\ubbf8<\/strong>\uc758 \uc2e0\uc81c\ud488 \u2018<strong>\ub9c8\uc774\uc0f4\ud478<\/strong>\u2019\ub294 \ub450\ud53c, \uba38\ub9ac\uce74\ub77d\uacfc \uad00\ub828\ub41c 5\uac00\uc9c0 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc744 \ud1b5\ud574 \ucd1d \uc57d <strong>1\ub9cc4\ucc9c \uac00\uc9c0<\/strong> \uc885\ub958 \uc911\uc5d0\uc11c \uac01 \uac1c\uc778\uc5d0 \ucd5c\uc801\ud654\ub41c \uc0f4\ud478\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<p>\uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\uc758 \uac1c\uc778\ud654 \ubc29\ubc95\uc740 \ub2e4\uc591\ud569\ub2c8\ub2e4. \ub2e8\uc21c\ud558\uac8c\ub294 \uc81c\ud488\uc758 \uc0c9\uc0c1\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc5d0\uc11c\ubd80\ud130 \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uacb0\ud569\ud574 \uac1c\uc778 \ub9de\ucda4 \uc624\ud37c\ub9c1\uc744 \uc81c\uc548\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc2dc\uc2a4\ud15c \uc0c1\uc5d0\uc11c \ub9e4\ub044\ub7fd\uac8c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574\uc11c\ub294 \uace0\uac1d\uacfc\uc758 \uc811\uc810\uc5d0\uc11c \uace0\uac1d\uc758 \uc694\uad6c\uc0ac\ud56d\uc744 \uc720\uc5f0\ud558\uba74\uc11c\ub3c4 \uc815\ud655\ud558\uac8c \uc218\uc6a9\ud560 \uc218 \uc788\ub294 \ud504\ub860\ud2b8\uc5d4\ub4dc\uc640, \ud574\ub2f9 \ub0b4\uc5ed\uc744 \uc804\ub2ec\ubc1b\uc544 \uad6c\ub9e4, \uc0dd\uc0b0, \ub0a9\ud488, \uccad\uad6c\uae4c\uc9c0 \uc77c\uad00\uc131 \uc788\uac8c \uc9c4\ud589\ud560 \uc218 \uc788\ub294 \ubc31\uc5d4\ub4dc\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<div class=\"panel\">\n<h3><a href=\"https:\/\/www.sap.com\/korea\/assetdetail\/2023\/03\/a6ac0c64-687e-0010-bca6-c68f7e60039b.html\" target=\"_blank\" rel=\"noopener\">\uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988, \uc601\uc5c5 \ud504\ub85c\uc138\uc2a4 \ud601\uc2e0<\/a> | <a href=\"https:\/\/www.sap.com\/korea\/products\/crm\/customer-stories.html?sort=latest_desc\" target=\"_blank\" rel=\"noopener\">麻豆原创 \uace0\uac1d\uacbd\ud5d8(CX) \uc131\uacf5 \uc0ac\ub840<\/a><\/h3>\n<p>\uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988\ub294 \uae30\uc5c5 \uc6b4\uc601\uacfc \uc758\uc0ac\uacb0\uc815\uc5d0 \uc720\ub840 \uc5c6\ub294 \ubcc0\ud654\ub97c \uc9c0\ucf1c\ubcf4\uba70 <strong>\ub514\uc9c0\ud138 \uc9c4\ud654<\/strong>\uac00 \ud544\uc694\ud55c \uc2dc\uc810\uc774\ub77c\uace0 \ud310\ub2e8\ud588\uc2b5\ub2c8\ub2e4. <strong>麻豆原创 \uc138\uc77c\uc988 \ud074\ub77c\uc6b0\ub4dc<\/strong>\uc640 <strong>\uacac\uc801\uad00\ub9ac \uc194\ub8e8\uc158<\/strong>\uc778 CPQ\ub97c \ub3c4\uc785\ud558\uba74\uc11c <strong>\uce74\uce74\uc624\uc6cc\ud06c<\/strong>\ub97c \uc5f0\uacc4\ud574 \uc601\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \ud601\uc2e0\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub85c \uc9c1\uc811 \ud655\uc778\ud558\uc138\uc694.<\/p>\n<\/div>\n<p>\ub9de\ucda4\ud615 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\uc5d0 \ud544\uc694\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 麻豆原创\uc5d0\uc11c\ub294 \uc81c\ud488 \uc0ac\uc591\uc744 \uad00\ub9ac\ud558\ub294 麻豆原创 AVC(\uace0\uae09 \uc0ac\uc591 \uad6c\uc131), \uc55e \ub2e8\uc5d0\uc11c \uacac\uc801\uc744 \uc785\ub825\ud558\ub294 麻豆原创 CPQ(\uad6c\uc131 \uac00\uaca9 \uacac\uc801), \uadf8\ub9ac\uace0 \uad6c\ub3c5 \uc11c\ube44\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub294 <a href=\"https:\/\/www.sap.com\/korea\/documents\/2019\/09\/7832274b-657d-0010-87a3-c30de2ffd8ff.html?source=social-APJ-YOUTUBE-MarketingCampaign-Finance-Accounts_Receivable%2C_Billing_and_Revenue_Management-spr-9099399423-account_name&amp;campaigncode=CRM-YH23-APJ-1860296&amp;sprinklrid=9099399423\" target=\"_blank\" rel=\"noopener\">麻豆原创 BRIM(\uccad\uad6c \uc218\uc775 \ud601\uc2e0 \uad00\ub9ac)<\/a> \ub4f1\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<figure id=\"attachment_4858\" aria-describedby=\"caption-attachment-4858\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/news.sap.com\/korea\/files\/2023\/03\/09\/麻豆原创-BRIM-key-features.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4858 size-large\" src=\"https:\/\/news.sap.com\/korea\/files\/2023\/03\/09\/麻豆原创-BRIM-key-features-1024x444.png\" alt=\"麻豆原创 BRIM \uc194\ub8e8\uc158 \uc8fc\uc694 \uae30\ub2a5\" width=\"640\" height=\"278\" srcset=\"https:\/\/news.sap.com\/korea\/files\/2023\/03\/09\/麻豆原创-BRIM-key-features-1024x444.png 1024w, https:\/\/news.sap.com\/korea\/files\/2023\/03\/09\/麻豆原创-BRIM-key-features-300x130.png 300w, https:\/\/news.sap.com\/korea\/files\/2023\/03\/09\/麻豆原创-BRIM-key-features-768x333.png 768w, https:\/\/news.sap.com\/korea\/files\/2023\/03\/09\/麻豆原创-BRIM-key-features-1536x665.png 1536w, https:\/\/news.sap.com\/korea\/files\/2023\/03\/09\/麻豆原创-BRIM-key-features.png 1570w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><figcaption id=\"caption-attachment-4858\" class=\"wp-caption-text\">麻豆原创 BRIM \uc194\ub8e8\uc158\uc758 \uc8fc\uc694 \uae30\ub2a5<\/figcaption><\/figure>\n<h2>\ud2b8\ub80c\ub4dc 2. \uc758\uc2dd \uc788\ub294 \uc18c\ube44\ub85c \uc9c0\uc18d\uac00\ub2a5\ud55c \uc138\uc0c1 \ub9cc\ub4e4\uc5b4<\/h2>\n<p>\uc81c\ud488\uacfc \uc11c\ube44\uc2a4 \uad6c\ub9e4 \uacb0\uc815\uc744 \ub0b4\ub9b4 \ub54c \ud658\uacbd, \uc0ac\ud68c, \uc815\uce58\uc801 \uc694\uc18c\ub97c \ub530\uc838\ubcf4\ub294 \uacbd\ud5a5\uc774 \ub298\uba74\uc11c \uc0b0\uc5c5\uc744 \ubd88\ubb38\ud558\uace0 \uc758\uc2dd \uc788\ub294 \uc18c\ube44\uac00 \uc8fc\ubaa9 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\ud68c \uc804\ubc18\uc801\uc73c\ub85c \uc9c0\uc18d\uac00\ub2a5\uc131\uc5d0 \ub300\ud55c \uc758\uc2dd \uc218\uc900\uc774 \uafb8\uc900\ud788 \uc0c1\uc2b9\ud558\uba70 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub294 \ubb3c\ub860, \uc9c0\uc18d\uac00\ub2a5\uc131\uacfc \uc0ac\ud68c\uc801 \ucc45\uc784\uc5d0 \ub300\ud55c \uae30\uc5c5\uc758 \uac00\uce58\uad00\uc5d0 \ub300\ud574\uc11c\ub3c4 \uad00\uc2ec\uc744 \uac16\ub294 \ucd94\uc138\uc785\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc5c5 \uc6b4\uc601 \uacfc\uc815\uc774\ub098 \uc81c\ud488, \uc11c\ube44\uc2a4\uc5d0\uc11c \uc9c0\uc18d\uac00\ub2a5\uc131\uc744 \uc6b0\uc120\uc2dc\ud558\ub294 \uacbd\uc6b0 \uc18c\ube44\uc790\uac00 \ub354 \ub9e4\ub825\uc744 \ub290\ub08d\ub2c8\ub2e4. \ub2e4\uc2dc \ub9d0\ud574 \uc81c\ud488, \uc11c\ube44\uc2a4 \uad6c\ub9e4\uc640 \ub3d9\uc2dc\uc5d0 \uc724\ub9ac\uc801 \uacb0\uc815\uc744 \ub0b4\ub9b4 \uae30\ud68c\ub3c4 \uc81c\uacf5\ud55c\ub2e4\uba74 \uae0d\uc815\uc801\uc778 \uace0\uac1d\uacbd\ud5d8\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\ub2e4\ub294 \ub73b\uc785\ub2c8\ub2e4.<\/p>\n<div class=\"panel\">\n<h3>\uc6d0\uc0b0\uc9c0, \ube44\uc6a9, \ud0c4\uc18c \ubc30\ucd9c\ub7c9\uae4c\uc9c0 \uc544\uc2a4\ucf13\uc758 \ud22c\uba85\ud55c \uc815\ubcf4 \uacf5\uac1c<\/h3>\n<p>\uc2a4\uc6e8\ub374 <strong>\uc758\ub958 \ube0c\ub79c\ub4dc \uc544\uc2a4\ucea3(Asket)<\/strong>\uc5d0\uc11c\ub294 \ud310\ub9e4\ud558\ub294 \ubaa8\ub4e0 \uc758\ub958\uc758 <strong>\uc0dd\uc0b0\uc9c0\uc640 \uc6d0\uc7ac\ub8cc \uad6c\ub9e4\ubd80\ud130 \ubc30\uc1a1\uae4c\uc9c0<\/strong> \ud22c\uc785 \ube44\uc6a9, \uc81c\uc870 \uacfc\uc815\uc5d0\uc11c \ubc1c\uc0dd\ud55c \ud0c4\uc18c \ubc30\ucd9c \uc815\ubcf4 \ub4f1\uc744 \ubaa8\ub450 <strong>\ud22c\uba85\ud558\uac8c \uacf5\uac1c<\/strong>\ud569\ub2c8\ub2e4.<\/p>\n<h3>\ud398\ub2c8\uc988, \uc18c\uc561 \uae30\ubd80\ub85c 800\uac1c \ub2e8\uccb4\uc5d0 680\uc5b5\uc6d0 \uc9c0\uc6d0<\/h3>\n<p>2010\ub144 \uc124\ub9bd\ub41c \uc601\uad6d\uc758 <strong>\ud540\ud14c\ud06c \uc790\uc120\ub2e8\uccb4 \ud398\ub2c8\uc988(Pennies)<\/strong>\ub294 \uc18c\ube44\uc790\uac00 \uce74\ub4dc \uacb0\uc81c \uacfc\uc815\uc5d0\uc11c <strong>\uae08\uc561\uc744 \ubc18\uc62c\ub9bc\ud574 \uc794\ub3c8\uc744 \uae30\ubd80\ud558\ub294 \uc18c\uc561\uae30\ubd80(\ub9c8\uc774\ud06c\ub85c \ub3c4\ub124\uc774\uc158) \uc11c\ube44\uc2a4<\/strong>\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud604\uc7ac\uae4c\uc9c0 1\uc5b5 7\ucc9c\uc5ec \uac74\uc758 \uac70\ub798\ub97c \ud1b5\ud574 \ucd1d 4\ucc9c 1\ubc31\ub9cc \ud30c\uc6b4\ub4dc(\ud55c\ud654 680\uc5b5\uc6d0)\ub97c \ubaa8\uae08\ud574 800\uc5ec \ub2e8\uccb4\ub97c \uc9c0\uc6d0\ud574\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud398\ub2c8\uc988\uc5d0\uc11c \ubc1c\ud45c\ud55c <strong>\uc0ac\ud68c\uc801 \ud22c\uc790\uc218\uc775\ub960(SROI)<\/strong>\ub294 <strong>11.44 \ud30c\uc6b4\ub4dc<\/strong>\ub85c, 1\ud30c\uc6b4\ub4dc\uc758 \uc9c0\uc6d0\uae08\uc774 11\ud30c\uc6b4\ub4dc \uc774\uc0c1\uc758 \uc0ac\ud68c\uc801 \ud6a8\uacfc\ub97c \ub0b8\ub2e4\uace0 \ud3c9\uac00\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<p>\uae30\uc874\uc5d0\ub294 \uc54c \uc218 \uc5c6\uc5c8\ub358 \uc81c\ud488\uc758 <a href=\"https:\/\/www.sap.com\/korea\/sustainability.html\" target=\"_blank\" rel=\"noopener\">\uc9c0\uc18d\uac00\ub2a5\uc131<\/a> \uad00\ub828 \uc815\ubcf4\ub97c \uacf5\uac1c\ud558\uace0, \uc81c\ud488 \uad6c\ub9e4 \ud589\ub3d9\uc744 \uc0ac\ud68c\uc5d0 \uc774\ub85c\uc6b4 \uacb0\uacfc\ub85c \uc5f0\uacb0\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc2dc\ub3c4 \ub610\ud55c \uace0\uac1d\uc758 \uae0d\uc815\uc801\uc778 \uad6c\ub9e4 \uacbd\ud5d8\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 麻豆原创\uc5d0\uc11c\ub294 \uc81c\ud488\uc744 \uc0dd\uc0b0\ud558\uae30 \uc704\ud574 \uc6d0\uc7ac\ub8cc\ub97c \uad6c\ub9e4\ud558\uace0 \uc81c\uc870\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ubc1c\uc0dd\ud55c <a href=\"https:\/\/www.sap.com\/korea\/sustainability\/climate-action.html\" target=\"_blank\" rel=\"noopener\">\ud0c4\uc18c \ubc1c\uc790\uad6d \uc815\ubcf4\ub97c \uad00\ub9ac<\/a>\ud560 \uc218 \uc788\ub294 <strong>麻豆原创 Product Footprint Management(\uc81c\ud488 \ubc1c\uc790\uad6d \uad00\ub9ac)<\/strong> \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2>\ud2b8\ub80c\ub4dc 3. \uc628\uc624\ud504\ub97c \uc624\uac00\ub294 \uc77c\uad00\ub41c \ud53c\uc9c0\ud138 \uacbd\ud5d8 \uc81c\uacf5<\/h2>\n<p>\ud32c\ub370\ubbf9 \uae30\uac04\uc744 \uac70\uce58\uba70 \uc18c\ube44\uc790\ub4e4\uc740 \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0 \uad49\uc7a5\ud788 \uc775\uc219\ud574\uc84c\uace0 \uc81c\ud488 \uccb4\ud5d8, \uad6c\ub9e4, \uc11c\ube44\uc2a4 \uacfc\uc815\uc5d0 \uac78\uccd0 \ub514\uc9c0\ud138 \uc601\uc5ed\uc774 \ud06c\uac8c \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4. \uc0ac\ud68c\uc801 \uac70\ub9ac\ub450\uae30 \uc870\uce58\uac00 \ud574\uc81c\ub41c \ud6c4 \uc804\ub144\ub3c4 \ub300\ube44 <strong>\ub300\uba74 \uacb0\uc81c<\/strong>\uac00 <strong>12% \uc0c1\uc2b9<\/strong>\ud558\ub294 \ub4f1 \ub2e4\uc2dc \uc624\ud504\ub77c\uc778 \uc601\uc5ed\uc774 \ud65c\uc131\ud654\ub418\ub294 \uac00\uc6b4\ub370\uc5d0\ub3c4 \ub514\uc9c0\ud138\ud654 \ud2b8\ub80c\ub4dc\ub294 \uadf8\ub300\ub85c \uc720\uc9c0\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uad6d \uae30\uc5c5\uc740 \uc774\uc81c <strong>\uc628\ub77c\uc778, \uc624\ud504\ub77c\uc778 \ucc44\ub110\uc744 \ub118\ub098 \ub4e4\uba70 \uc77c\uad00\ub41c \ud53c\uc9c0\ud138(physical+digital) \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc804\ub7b5<\/strong>\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc \uc720\ud1b5\uc5c5\uacc4\uc5d0\uc11c\ub294 \uc628\ub77c\uc778 \ud50c\ub7ab\ud3fc \ud68c\uc0ac\ub4e4\uc774 \uc624\ud504\ub77c\uc778 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uae30 \uc704\ud574 \uc11c\uc6b8 \uc131\uc218\uc640 \uc5ec\uc758\ub3c4 \ub354\ud604\ub300 \ubc31\ud654\uc810\uc5d0 \uac01\uc885 \ud31d\uc5c5\uc2a4\ud1a0\uc5b4(\uc784\uc2dc \ub9e4\uc7a5)\uc744 \uc624\ud508\ud558\ub294 \uc5f4\ud48d\uc774 \ubd80\ub294 \ud55c\ud3b8, \uae30\uc874 \uc624\ud504\ub77c\uc778 \ub9e4\uc7a5\uc5d0\uc11c\ub294 \ub2e4\ucc44\ub85c\uc6b4 \uc1fc\ud551 \uacbd\ud5d8\uc744 \uc704\ud55c \ub514\uc9c0\ud138 \uae30\uc220\uc744 \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<div class=\"panel\">\n<p><strong>\uc544\ub9c8\uc874 \ud504\ub808\uc2dc<\/strong> \ub9e4\uc7a5\uc5d0\uc11c\ub294 AI \uc74c\uc131 \uc11c\ube44\uc2a4\uc778 \uc54c\ub809\uc0ac\uac00 \uc124\uce58\ub418\uc5b4 \ub300\ud654 \ubc29\uc2dd\uc73c\ub85c \ubb3c\uac74\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud504\ub791\uc2a4 \uc288\ud37c\ub9c8\ucf13 <strong>\uc624\uc0f9(Auchan)<\/strong> \ub9e4\uc7a5\uc5d0\uc11c\ub294 <a href=\"https:\/\/www.sap.com\/korea\/products\/scm\/industry-4-0\/what-is-augmented-reality.html\" target=\"_blank\" rel=\"noopener\">\uc99d\uac15\ud604\uc2e4(AR)<\/a>\uacfc \uc704\uce58 \uc778\uc2dd \uae30\uc220\uc744 \uc811\ubaa9\ud574 \ud578\ub4dc\ud3f0\uc73c\ub85c \uc9c4\uc5f4\ub41c \uc0c1\ud488\uc744 \ube44\ucd94\uba74 \ud504\ub85c\ubaa8\uc158 \uc815\ubcf4\uc640 \uc628\ub77c\uc778 \ub9ac\ubdf0, \ub3d9\uc601\uc0c1 \ucf58\ud150\uce20 \ub4f1\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<p>\uc774\ucc98\ub7fc \uace0\uac1d\uc740 \uc628\ub77c\uc778 \ucc44\ub110\uc744 \ud1b5\ud55c \ub354\uc6b1 <strong>\ud3b8\ub9ac\ud55c \uc1fc\ud551 \uacbd\ud5d8<\/strong>\uacfc \ub3d9\uc2dc\uc5d0 \uc624\ud504\ub77c\uc778 \ucc44\ub110\uc744 \ud1b5\ud55c <strong>\uac10\uc131\uc801\uc778 \uad50\uac10<\/strong>\uc744 \ucc3e\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub9cc \uc628\ub77c\uc778\uacfc \uc624\ud504\ub77c\uc778 \uac04\uc758 \uc5f0\uacb0\uc774 \ubd88\uc644\uc804\ud558\uac8c \uc774\ub8e8\uc5b4\uc838 \uace0\uac1d \uc815\ubcf4\uac00 \ubd88\uc77c\uce58\ud558\uac70\ub098 \uc9c0\ub098\uce5c \ub300\uae30 \uc2dc\uac04\uc774 \ubc1c\uc0dd\ud558\ub294 \ub4f1 \ub9c8\ucc30 \uc9c0\uc810\uc774 \uc0dd\uae30\uc9c0 \uc54a\ub3c4\ub85d \uc720\uc758\ud574\uc57c \ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc601\uad6c\uc801 \uc704\uae30 \uc2dc\ub300\uc5d0\ub294 \uace0\uac1d \uc120\ud0dd \ubc1b\ub294 \uae30\uc5c5\ub9cc \uc0dd\uc874<\/h2>\n<p>\uc601\uad6c\uc801 \uc704\uae30 \uc2dc\ub300\uc5d0\ub294 \ud2b9\ud788 \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d\uc758 \uc120\ud0dd\uc744 \ubc1b\ub294 \uae30\uc5c5\ub9cc \uc0dd\uc874\ud569\ub2c8\ub2e4. \uadf8 \ub9cc\ud07c \uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc774 \uc911\uc694\ud55c \ud56d\ubaa9\uc784\uc740 \ub450\ub9d0 \ud560 \ub098\uc704\uac00 \uc5c6\uc8e0. \ud558\uc9c0\ub9cc \uadf8 \uc911\uc694\uc131\uc744 \uc778\uc9c0\ud558\ub294 \uc815\ub3c4\uc5d0 \ub530\ub77c \uac01 \ud68c\uc0ac\uc758 \uad00\ub828 \uc2dc\uc2a4\ud15c \uc900\ube44 \uc18d\ub3c4\uc5d0\ub294 \ud070 \ucc28\uc774\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadc0\uc0ac\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc5d0 \uac78\uccd0 \ub2e4\uc74c\uacfc \uac19\uc740 \uc9c0\uc6d0\uc744 \uc704\ud574 \ud504\ub85c\uc138\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uace0\uac1d \uc815\ubcf4\uc758 \ub370\uc774\ud130\ud654<\/li>\n<li>\uc218\uc9d1\ub41c \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc628, \uc624\ud504\ub77c\uc778\uc5d0\uc11c \uac01 \uace0\uac1d\uc5d0 \ucd5c\uc801\ud654\ub41c \ub9de\ucda4 \uc624\ud37c\ub9c1 \uc81c\uc548<\/li>\n<li>\ub2e4\uc591\ud55c \uc8fc\ubb38\uc744 \ubb38\uc81c\uc5c6\uc774 \uc774\ud589<\/li>\n<li>\uc774\uc775 \ucc3d\ucd9c<\/li>\n<\/ul>\n<p>麻豆原创\uc5d0\uc11c\ub294 \uacac\uc801\uc5d0\uc11c \uacb0\uc81c\uc5d0 \uc774\ub974\ub294 \uc804\uccb4 \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub294 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0c8\ub86d\uac8c \ube0c\ub79c\ub529\ud55c <a href=\"https:\/\/blogs.sap.com\/2023\/02\/03\/turning-data-to-dollars-with-sap-solutions-for-quote-to-cash-management\/\" target=\"_blank\" rel=\"noopener\">\uacac\uc801-\uacb0\uc81c(麻豆原创 Quote-to-Cash) \uc194\ub8e8\uc158<\/a>\uc740 \uc2dc\uc7a5 \ubd84\uc11d\uae30\uad00 \uac00\ud2b8\ub108(Gartner)\uc640 IDC\ub85c\ubd80\ud130 \ub9c8\ucf13 \ub9ac\ub354\ub85c \uc778\uc815 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4(麻豆原创 BRIM\uc5d0 \ub300\ud55c <a href=\"https:\/\/communicationhub-system-redirect.cfapps.eu10.hana.ondemand.com\/redirect?comm_hub_redirect_url_=https%3A%2F%2Fnews.sap.com%2F2022%2F12%2Fidc-marketscape-enterprise-subscription-and-usage-management%2F&amp;comm_hub_field_id_=124BFA3890C0675AA6AA0555255F99A6\" target=\"_blank\" rel=\"noopener\">IDC \ud3c9\uac00<\/a>\uc640 麻豆原创 CPQ\uc5d0 \ub300\ud55c\u00a0<a href=\"https:\/\/communicationhub-system-redirect.cfapps.eu10.hana.ondemand.com\/redirect?comm_hub_redirect_url_=https%3A%2F%2Fnews.sap.com%2F2022%2F11%2Fgartner-magic-quadrant-for-cpq-application-suites-sap-a-leader%2F&amp;comm_hub_field_id_=124BFA3890C0675AA6AA0555255F99A6\" target=\"_blank\" rel=\"noopener\">\uac00\ud2b8\ub108 \ud3c9\uac00<\/a>\u00a0\ud3c9\uac00 \ucc38\uc870).<\/p>\n<p>\uc7a5\uae30\uac04 \uc9c0\uc18d\ub418\ub294 \ubd88\uc548\uacfc \ubd88\uc548\uc815\uc73c\ub85c \ub300\ubcc0\ub418\ub294 \uc601\uad6c\uc801 \uc704\uae30 \uc2dc\ub300\uc5d0\ub294 \uace0\uac1d\uc758 \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uc774\ub04c\uc5b4\ub0b4\uace0 \uc548\uc815\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \uc774\ub04c\uc5b4\uc57c \ud55c\ud569\ub2c8\ub2e4. 麻豆原创\uc640 \ud568\uaed8 \uad6c\uccb4\uc801\uc778 \ubc29\uc548\uc744 \uace0\ubbfc\ud558\uace0 \uc2e4\ud604\ud574 \uac00\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<div class=\"panel\">\n<h3><a href=\"https:\/\/news.sap.com\/korea\/tags\/%EC%9B%94%EA%B0%84-%EC%9D%B8%EC%82%AC%EC%9D%B4%ED%8A%B8\/\" target=\"_blank\" rel=\"noopener\">\uc6d4\uac04 \uc778\uc0ac\uc774\ud2b8<\/a> | <a href=\"https:\/\/news.sap.com\/korea\/type\/blog\/\" target=\"_blank\" rel=\"noopener\">麻豆原创 \ub274\uc2a4\uc13c\ud130 \ube14\ub85c\uadf8<\/a><\/h3>\n<p>麻豆原创 \uc804\ubb38\uac00 \uae30\uace0\ubb38\uc73c\ub85c \uc6b4\uc601\ub418\ub294 \uc6d4\uac04 \uc778\uc0ac\uc774\ud2b8\ub294 \uc601\uad6c\uc801 \uc704\uae30\uc758 \uc2dc\ub300\ub97c \uc0b4\uc544\uac00\ub294 \uc5ec\ub7ec\ubd84\uc774 <strong>\uc54c\uc544\ub450\uba74 \ub450\uace0\ub450\uace0 \uc4f8\ubaa8 \uc788\ub294 \uc815\ubcf4\uc640 \ud1b5\ucc30, \uc774\uc57c\uae30<\/strong>\ub97c \ub2f4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\ub09c 2021\ub144\uc5d0 \uc774\uc5b4 2023\ub144 \uc0c8\ub85c\uc6b4 \uc9d1\ud544\uc9c4\uc73c\ub85c \ub2e4\uc2dc \uc120\ubcf4\uc774\ub294 <a href=\"https:\/\/news.sap.com\/korea\/tags\/%EC%9B%94%EA%B0%84-%EC%9D%B8%EC%82%AC%EC%9D%B4%ED%8A%B8\/\" target=\"_blank\" rel=\"noopener\">\uc6d4\uac04 \uc778\uc0ac\uc774\ud2b8<\/a>! \uc9c0\uae08 \ubc14\ub85c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\uc601\uad6c\uc801 \uc704\uae30\uc758 \uc2dc\ub300\uc5d0\ub294 \uafb8\uc900\ud788 \uace0\uac1d\uc758 \uc120\ud0dd\uc744 \ubc1b\ub294 \ube0c\ub79c\ub4dc\ub9cc \uc0dd\uc874\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc \ud55c \uc870\uc0ac\uc5d0\uc11c 2023\ub144\uc5d0\ub294 \uace0\uac1d\uacbd\ud5d8(CX)\uc744 \ucd5c\ub300 \uae30\uc220 \ud22c\uc790 \ud655\ub300 \uc601\uc5ed\uc73c\ub85c \uaf3d\uc740 \uac83\ub3c4 \ub180\ub784 \uc77c\uc740&#8230;<\/p>\n","protected":false},"author":29,"featured_media":5075,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5563078,4596991,5562842],"tags":[5564367,5562751,5564573,5564576,5562754,5563060,5563189,5562895,5564577,5564575,5564580,5564581,5563861,5564578,5564574,5563087,5564579],"sapn-display":[4596681,5564732,5564734,4597492],"sapn-type":[5564737],"class_list":["post-5068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx","category-sme","category-sustainability","tag-5564367","tag-cx","tag-hemin-lee","tag-permacrisis","tag-5562754","tag-5563060","tag-5563189","tag-5562895","tag-5564577","tag-5564575","tag-5564580","tag-5564581","tag-5563861","tag-5564578","tag-5564574","tag-5563087","tag-5564579","sapn-display-topic-hero","sapn-display-feature-spotlight","sapn-display-feature-hero","sapn-display-homepage-hero","sapn-type-feature"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2023 CX \ud2b8\ub80c\ub4dc: \uac1c\uc778\ud654, \uc758\uc2dd \uc788\ub294 \uc18c\ube44, \ud53c\uc9c0\ud138\ud654 - 麻豆原创 Korea \ub274\uc2a4\uc13c\ud130<\/title>\n<meta name=\"description\" content=\"\uc601\uad6c\uc801 \uc704\uae30\uc758 \uc2dc\ub300\uc5d0\ub294 \uafb8\uc900\ud788 \uace0\uac1d\uc758 \uc120\ud0dd\uc744 \ubc1b\ub294 \ube0c\ub79c\ub4dc\ub9cc \uc0dd\uc874\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc \ud55c \uc870\uc0ac\uc5d0\uc11c 2023\ub144\uc5d0\ub294 \uace0\uac1d\uacbd\ud5d8(CX)\uc744 \ucd5c\ub300 \uae30\uc220 \ud22c\uc790 \ud655\ub300 \uc601\uc5ed\uc73c\ub85c \uaf3d\uc740 \uac83\ub3c4 \ub180\ub784 \uc77c\uc740 \uc544\ub2c8\uc8e0. 2023\ub144 \uae30\uc220 \ud22c\uc790\ub97c \uc774\ub044\ub294 3\ub300 CX \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/korea\/2023\/04\/2023-cx-\ud2b8\ub80c\ub4dc-\uac1c\uc778\ud654-\uc758\uc2dd-\uc788\ub294-\uc18c\ube44-\ud53c\uc9c0\ud138\ud654\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2023 CX \ud2b8\ub80c\ub4dc: \uac1c\uc778\ud654, \uc758\uc2dd \uc788\ub294 \uc18c\ube44, \ud53c\uc9c0\ud138\ud654\" \/>\n<meta property=\"og:description\" content=\"\uc601\uad6c\uc801 \uc704\uae30\uc758 \uc2dc\ub300\uc5d0\ub294 \uafb8\uc900\ud788 \uace0\uac1d\uc758 \uc120\ud0dd\uc744 \ubc1b\ub294 \ube0c\ub79c\ub4dc\ub9cc \uc0dd\uc874\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc \ud55c \uc870\uc0ac\uc5d0\uc11c 2023\ub144\uc5d0\ub294 \uace0\uac1d\uacbd\ud5d8(CX)\uc744 \ucd5c\ub300 \uae30\uc220 \ud22c\uc790 \ud655\ub300 \uc601\uc5ed\uc73c\ub85c \uaf3d\uc740 \uac83\ub3c4 \ub180\ub784 \uc77c\uc740 \uc544\ub2c8\uc8e0. 2023\ub144 \uae30\uc220 \ud22c\uc790\ub97c \uc774\ub044\ub294 3\ub300 CX \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/korea\/2023\/04\/2023-cx-\ud2b8\ub80c\ub4dc-\uac1c\uc778\ud654-\uc758\uc2dd-\uc788\ub294-\uc18c\ube44-\ud53c\uc9c0\ud138\ud654\/\" \/>\n<meta property=\"og:site_name\" content=\"麻豆原创 Korea \ub274\uc2a4\uc13c\ud130\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-27T17:43:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-21T23:18:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/korea\/files\/2023\/04\/27\/2023-cx-trends-296698_GettyImages-200069304.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1019\" \/>\n\t<meta property=\"og:image:height\" content=\"736\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"麻豆原创 News\" \/>\n<meta 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