{"id":2715,"date":"2022-07-29T04:36:52","date_gmt":"2022-07-29T04:36:52","guid":{"rendered":"https:\/\/news.sap.com\/korea\/?p=2715"},"modified":"2024-01-24T07:05:47","modified_gmt":"2024-01-24T07:05:47","slug":"2022%eb%85%84-%eb%a6%ac%ed%85%8c%ec%9d%bc-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ea%b3%a0%ea%b0%9d%ea%b2%bd%ed%97%98%ec%9d%98-%ec%99%84%ec%84%b1%ec%9d%b4-%ea%b4%80%ea%b1%b4","status":"publish","type":"post","link":"https:\/\/news.sap.com\/korea\/2022\/07\/2022%eb%85%84-%eb%a6%ac%ed%85%8c%ec%9d%bc-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ea%b3%a0%ea%b0%9d%ea%b2%bd%ed%97%98%ec%9d%98-%ec%99%84%ec%84%b1%ec%9d%b4-%ea%b4%80%ea%b1%b4\/","title":{"rendered":"2022\ub144 \ub9ac\ud14c\uc77c \ud2b8\ub80c\ub4dc: \uace0\uac1d\uacbd\ud5d8\uc758 \uc644\uc131\uc774 \uad00\uac74"},"content":{"rendered":"<hr \/>\n<p style=\"padding-left: 40px\">\ub9ac\ud14c\uc77c \uc0b0\uc5c5\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ub514\uc9c0\ud138\ud654\uc5d0 \uae09\uc9c4\uc804\uc774 \uc788\uc5c8\uc9c0\ub9cc \uc804\uc790\uc0c1\uac70\ub798\ub9cc\uc73c\ub85c\ub294 \ucc28\ubcc4\ud654\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uacbd\ud5d8\uacfc \ud604\uc7a5 \uacbd\ud5d8\uc744 \uc544\uc6b0\ub974\ub294 \uace0\uac1d\uacbd\ud5d8(CX)\uc758 \uc644\uc131\uc774 \uc911\uc694\ud558\uc8e0. \uc9c0\uc18d\uac00\ub2a5\ud55c \uc0ac\uc5c5 \uad00\ud589\uacfc \ubab0\uc785\ub3c4 \ub192\uc740 \uc9c1\uc6d0\uc758 \ud798\uc73c\ub85c \uace0\uac1d\uacbd\ud5d8\uc744 \uc644\uc131\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<hr \/>\n<p style=\"text-align: center\"><strong>\uae00\uc4f4\uc774: \uc218\uc804 \uac8c\uc77c\ub7ec(<a href=\"https:\/\/news.sap.com\/korea\/tags\/susan-galer\/\" target=\"_blank\" rel=\"noopener\">Susan Galer<\/a>)<\/strong><\/p>\n<p>\ub9ac\ud14c\uc77c \uc0b0\uc5c5(\uc18c\ub9e4 \uc720\ud1b5\uc5c5)\uc740 \ucd5c\uc801\uc758 \uc81c\ud488\uc744 \uc18c\ube44\uc790\uac00 \uc6d0\ud558\ub294 \uc2dc\uae30, \uc7a5\uc18c, \ubc29\uc2dd\uc73c\ub85c \uc804\ub2ec\ud560 \ubc29\uc548\uc744 \ub04a\uc784 \uc5c6\uc774 \ucc3e\uc544 \ub098\uc12d\ub2c8\ub2e4. \ub124, \ud32c\ub370\ubbf9\uc73c\ub85c <a href=\"https:\/\/www.sap.com\/korea\/insights\/digitization-vs-digitalization.html\" target=\"_blank\" rel=\"noopener\"><strong>\ub514\uc9c0\ud138\ud654<\/strong><\/a>\uc5d0 \uae09\uc9c4\uc804\uc774 \uc788\uc5c8\uc9c0\ub9cc <a href=\"https:\/\/www.sap.com\/korea\/products\/crm\/e-commerce-platforms.html\" target=\"_blank\" rel=\"noopener\">\uc804\uc790\uc0c1\uac70\ub798<\/a>\ub9cc\uc73c\ub85c\ub294 \ub354 \uc774\uc0c1 \ucc28\ubcc4\ud654\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ub354 \ub9ce\uc740 \uace0\uac1d\uc744 \ubaa8\uc73c\uace0 \uc720\uc9c0\ud558\uae30 \uc704\ud574 \ub9ac\ud14c\uc77c \uc120\ub3c4\uae30\uc5c5\ub4e4\uc740 \uc7ac\ubbf8\uc640 \ud3b8\uc758\ub97c \uacb8\ube44\ud55c <strong>\ub514\uc9c0\ud138 \uacbd\ud5d8\uacfc \ud604\uc7a5 \uacbd\ud5d8<\/strong>\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubb3c\ub860 <strong><a class=\"color-link\" href=\"https:\/\/www.sap.com\/korea\/sustainability.html\" target=\"_blank\" rel=\"noopener\" data-ga-track=\"ExternalLink:https:\/\/news.sap.com\/2021\/01\/responsive-retail-importance-oxford-economics-sap-survey\/?campaigncode=CRM-GB22-AAA-1462711&amp;source=social-uki-forbes-blog-IEumbrella-2022-GalerRET\" aria-label=\"sustainable\">\uc9c0\uc18d\uac00\ub2a5\ud55c \uc0ac\uc5c5 \uad00\ud589<\/a><\/strong>\uc744 \uc801\uc6a9\ud558\uace0 \uc788\uc8e0. \ub610 \uc9c1\uc6d0\ub4e4\ub3c4 \ud589\ubcf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud48d\ubd80\ud55c \uc9c0\uc2dd\uc744 \uac16\ucd98 <strong>\ubab0\uc785\ub3c4 \ub192\uc740 \uc9c1\uc6d0<\/strong>\ub4e4\uc774\uc57c\ub9d0\ub85c <a href=\"https:\/\/www.sap.com\/korea\/products\/crm.html\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d\uacbd\ud5d8(CX)<\/a>\uc758 \ud575\uc2ec \uc694\uc18c\uc774\uae30 \ub54c\ubb38\uc774\uc8e0. \uc774\uc0c1\uc774 2022\ub144\uc5d0 \uc9c4\uc785\ud55c \ub9ac\ud14c\uc77c \uc0b0\uc5c5\uc758 \uc8fc\uc694 \ud2b8\ub80c\ub4dc \uc911 \ub300\ud45c\uc801\uc778 \uba87 \uac00\uc9c0\ub77c\uace0 \uc804\ubb38\uac00\ub4e4\uc774 \uc804\ub9dd\ud569\ub2c8\ub2e4.<\/p>\n<figure id=\"attachment_2717\" aria-describedby=\"caption-attachment-2717\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2717\" title=\"\ub2e4\uc591\ud55c \uc0c9\uc0c1\uc758 \uc1fc\ud551\ubc31\uc744 \ub4e4\uace0 \uac77\ub294 \uc0ac\ub78c\" src=\"https:\/\/news.sap.com\/korea\/files\/2022\/07\/29\/shopping-bags-for-retail-trends-2022-300x203.jpg\" alt=\"\ub2e4\uc591\ud55c \uc0c9\uc0c1\uc758 \uc1fc\ud551\ubc31\uc744 \ub4e4\uace0 \uac77\ub294 \uc0ac\ub78c\" width=\"600\" height=\"405\" srcset=\"https:\/\/news.sap.com\/korea\/files\/2022\/07\/29\/shopping-bags-for-retail-trends-2022-300x203.jpg 300w, https:\/\/news.sap.com\/korea\/files\/2022\/07\/29\/shopping-bags-for-retail-trends-2022-768x519.jpg 768w, https:\/\/news.sap.com\/korea\/files\/2022\/07\/29\/shopping-bags-for-retail-trends-2022.jpg 959w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2717\" class=\"wp-caption-text\">\uc18c\ub9e4 \uc720\ud1b5\uc5c5\uccb4\ub294 \ub514\uc9c0\ud138\uacfc \ubb3c\ub9ac\uc801 \uace0\uac1d \uacbd\ud5d8\uc758 \uade0\ud615\uc810\uc744 \ucc3e\uace0 \uc9c0\uc18d\uac00\ub2a5\ud55c \uc0ac\uc5c5 \uad00\ud589\uacfc \ud0c1\uc6d4\ud55c \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ucd08\uc810\uc744 \ub9de\ucda5\ub2c8\ub2e4.<\/figcaption><\/figure>\n<hr \/>\n<h3 style=\"padding-left: 80px\"><a title=\"2024 \ub9ac\ud14c\uc77c \ud2b8\ub80c\ub4dc: \uc0dd\uc131 AI\ub85c \uace0\uac1d \uc57d\uc18d \uc774\ud589?\" href=\"https:\/\/news.sap.com\/korea\/2024\/01\/2024-%eb%a6%ac%ed%85%8c%ec%9d%bc-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ec%83%9d%ec%84%b1-ai%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%ec%95%bd%ec%86%8d-%ec%9d%b4%ed%96%89\/\" target=\"_blank\" rel=\"noopener\">2024 \ub9ac\ud14c\uc77c \ud2b8\ub80c\ub4dc: \uc0dd\uc131 AI\ub85c \uace0\uac1d \uc57d\uc18d \uc774\ud589?<\/a> | <a href=\"https:\/\/news.sap.com\/korea\/type\/feature\/\" target=\"_blank\" rel=\"noopener\">\ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\n<p style=\"padding-left: 80px\">\uc18c\ub9e4\uc720\ud1b5\uc5c5\uccb4\uac00 \uc0dd\uc131 AI \ud22c\uc790\ub97c \ud1b5\ud574 \ubbf8\ub798\ub97c \ud601\uc2e0\ud574 \uac00\ub294 2024\ub144\uc744 \ub9de\uc544, \uac08\uc218\ub85d \uc9c0\ub2a5\ud654 \ub418\uc5b4 \uac00\ub294 \uba38\ucc9c\ub2e4\uc774\uc9d5, \ub514\uc9c0\ud138 \ucee4\uba38\uc2a4, \ub9c8\ucf00\ud305 \uac1c\uc778\ud654, \uacf5\uae09\ub9dd \ud68c\ubcf5\ud0c4\ub825\uc131 \ub4f1\uc744 \uc911\uc2ec\uc73c\ub85c \ud55c \ucd5c\uc2e0 \ub9ac\ud14c\uc77c \uc0b0\uc5c5 \ud2b8\ub80c\ub4dc\uc640 \uc804\ubb38\uac00 \uc608\uce21\uc744 \ud655\uc778\ud558\uc138\uc694.<\/p>\n<hr \/>\n<h2><strong>\uc634\ub2c8\ucc44\ub110 \ub9ac\ud14c\uc77c \uacbd\ud5d8\uc774 \ucd5c\uace0<\/strong><\/h2>\n<p>\uc628\ub77c\uc778 \uc1fc\ud551\uc740 \uc774\uc81c \uc634\ub2c8\ucc44\ub110 CX\uc758 \uc77c\ubd80\ubd84\uc73c\ub85c \uc790\ub9ac\ud588\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc\u00a0<a class=\"color-link\" title=\"https:\/\/blogs.gartner.com\/weicong-zhao\/time-to-prepare-smart-retail-for-the-post-pandemic-era\/?_ga=2.107272258.1956498994.1642619097-60297792.1595940428\" href=\"https:\/\/blogs.gartner.com\/weicong-zhao\/time-to-prepare-smart-retail-for-the-post-pandemic-era\/?_ga=2.107272258.1956498994.1642619097-60297792.1595940428\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/blogs.gartner.com\/weicong-zhao\/time-to-prepare-smart-retail-for-the-post-pandemic-era\/?_ga=2.107272258.1956498994.1642619097-60297792.1595940428\" aria-label=\"Gartner\">\uac00\ud2b8\ub108(Gartner)<\/a> \uc870\uc0ac\uc5d0\uc11c \ub9ac\ud14c\uc77c \ucd5c\uace0\uacbd\uc601\uc790(CEO)\uc758 95%\uac00 <strong>\ub514\uc9c0\ud138 \uc5ed\ub7c9<\/strong>\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ub298\ub9b4 \uacc4\ud68d\uc774\ub77c\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ucc28\ubcc4\ud654\ub97c \uc704\ud574\uc11c\ub294 \uc18c\ube44\uc790\uac00 \uac00\uc7a5 \uc6d0\ud558\ub294 \ud56d\ubaa9\uc744 \uc81c\uc2dc\ud574\uc57c \ud558\uc8e0.<\/p>\n<p><a class=\"color-link\" title=\"https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" href=\"https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" aria-label=\"Gartner\">\uac00\ud2b8\ub108<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 2022\ub144 \uc804\uccb4 \ub9ac\ud14c\uc77c \ub9e4\ucd9c\uc5d0\uc11c <strong>\uc804\uc790\uc0c1\uac70\ub798<\/strong>\uac00 17%\ub97c \ucc28\uc9c0\ud560 \uac83\uc73c\ub85c \ub0b4\ub2e4\ubd05\ub2c8\ub2e4. \ud5a5\ud6c4 \uba87 \ub144 \ub3d9\uc548\uc740 \uc810\ud3ec\ub0b4 \uc1fc\ud551\uc758 \uc131\uc7a5\uc138\ub294 \uc8fc\ucda4\ud560 \uc804\ub9dd\uc785\ub2c8\ub2e4. \ube14\ub85c\uadf8 \uae00\uc5d0\uc11c\u00a0<a class=\"color-link\" title=\"https:\/\/blogs.gartner.com\/robert-hetu\/retailers-bet-big-on-digitalized-stores-in-the-battle-for-the-customer\/?_ga=2.7088690.120914094.1642700370-581596103.1562588316\" href=\"https:\/\/blogs.gartner.com\/robert-hetu\/retailers-bet-big-on-digitalized-stores-in-the-battle-for-the-customer\/?_ga=2.7088690.120914094.1642700370-581596103.1562588316\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/blogs.gartner.com\/robert-hetu\/retailers-bet-big-on-digitalized-stores-in-the-battle-for-the-customer\/?_ga=2.7088690.120914094.1642700370-581596103.1562588316\" aria-label=\"Gartner\">\uac00\ud2b8\ub108<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 \u201c\uc18c\ub9e4 \uc720\ud1b5\uc5c5\uccb4\ub4e4\uc740 \uc810\ud3ec\uc5d0 \uc8fc\ub825\ud558\uba70 \uc810\ud3ec \uae30\uc220 \ud22c\uc790\ub97c \ub298\ub824 \uc5ed\ub3d9\uc801\uc778 \uc2dc\uc7a5\uc5d0\uc11c \ucc28\ubcc4\ud654\ub97c \uaf80\ud558\uace0 \uc788\ub2e4\u201d\uace0 \uc9c0\uc801\ud569\ub2c8\ub2e4. \uc18c\ube44\uc790\uac00 \ub514\uc9c0\ud138 \ucc44\ub110\ub85c \ubab0\ub824\uac00\uace0 \uc788\uc9c0\ub9cc <strong>\ubb3c\ub9ac\uc801 \uc810\ud3ec\ub294 \uc5ec\uc804\ud788 \u201c\uac00\uc7a5 \uc120\ud638\ud558\ub294 \uc1fc\ud551 \uc7a5\uc18c\u201d<\/strong>\uc785\ub2c8\ub2e4.<\/p>\n<blockquote><p>\uc2e4\uc81c\ub85c <a class=\"color-link\" title=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1494493&amp;tp_key=173287efd5\" href=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1494493&amp;tp_key=173287efd5\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/goto.webcasts.com\/starthere.jsp?ei=1494493&amp;tp_key=173287efd5\" aria-label=\"IDC\">IDC<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 \ub0b4\ub144\uae4c\uc9c0, \ub514\uc9c0\ud138 \ud53c\ub85c\ub3c4\uc5d0 \ub300\ud55c \ubc18\uc791\uc6a9\uc73c\ub85c \uc720\uba85 \uc720\ud1b5\uc5c5\uccb4\uc758 60%\uac00 \ubb3c\ub9ac\uc801 \uacbd\ud5d8\uc744 \uc7ac\uc815\ub9bd\ud560 \ubbff\uc744 \uc218 \uc788\uace0 \uae30\uc5b5\uc5d0 \ub0a8\uc744 \uace0\uac1d \uc751\ub300\ub97c \uc81c\uacf5\ud574 \ucc28\ubcc4\ud654 \ud560 \ubc29\uc548\uc744 \ubaa8\uc0c9\ud560 \uac83\uc73c\ub85c \ub0b4\ub2e4\ubd24\uc2b5\ub2c8\ub2e4.<\/p><\/blockquote>\n<p>\uac00\uc7a5 \ub300\ud45c\uc801\uc778 \uacbd\uc6b0\uac00 \ubc14\ub85c <strong>\ub77c\uc774\ube0c \ucee4\uba38\uc2a4<\/strong>\uc785\ub2c8\ub2e4. \uc720\ud1b5\uc5c5\uccb4\uac00 \uc0c1\ud488\uc744 \uc1fc\ucf00\uc774\uc2a4\ud558\uace0 \uace0\uac1d\uc744 \uc120\ubcc4\ud558\uba70 \ube0c\ub79c\ub4dc\ub97c \ucd09\uc9c4\ud558\ub294 \ubc29\uc2dd\uc774\uc8e0. <a class=\"color-link\" title=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" href=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" aria-label=\"IDC\">IDC<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 2023\ub144\uae4c\uc9c0 \uc720\ud1b5\uc5c5\uccb4\uc758 40%\uac00 \ucee4\uba38\uc2a4 \ud50c\ub7ab\ud3fc\uc5d0 \ub77c\uc774\ube0c \uc2a4\ud2b8\ub9ac\ubc0d \uae30\ub2a5\uc744 \ud1b5\ud569\ud574 \uc804\uc790\uc0c1\uac70\ub798 \uc804\ud658\uc728\uc744 \ucd5c\uc18c 10% \ub192\uc77c \uac83\uc73c\ub85c \uc608\uce21\ud569\ub2c8\ub2e4. <a class=\"color-link\" title=\"https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" href=\"https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" aria-label=\"Gartner\">\uac00\ud2b8\ub108<\/a> \uc5f0\uad6c\uc6d0\uc740 \ub77c\uc774\ube0c \ucee4\uba38\uc2a4\uac00 \ub450 \uc790\ub9bf\uc218 \uc131\uc7a5\uc744 \uc774\uc5b4\uac00\uba70, \uc62c\ud574 \uc911\uad6d \ub9e4\ucd9c\uc740 4,230\uc5b5 \ub2ec\ub7ec, \ubbf8\uad6d \ub9e4\ucd9c\uc740 2023\ub144\uae4c\uc9c0 250\uc5b5 \ub2ec\ub7ec\ub97c \uc6c3\ub3cc \uac83\uc73c\ub85c \uc608\uce21\ud569\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h3 style=\"padding-left: 80px\"><a title=\"\uac00\ud2b8\ub108, 2024\ub144 10\ub300 \uc804\ub7b5 \uae30\uc220 \ud2b8\ub80c\ub4dc \uc81c\uc2dc\" href=\"https:\/\/news.sap.com\/korea\/2024\/01\/%ea%b0%80%ed%8a%b8%eb%84%88-2024%eb%85%84-10%eb%8c%80-%ec%a0%84%eb%9e%b5-%ea%b8%b0%ec%88%a0-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ec%a0%9c%ec%8b%9c\/\" target=\"_blank\" rel=\"noopener\">\uac00\ud2b8\ub108, 2024\ub144 10\ub300 \uc804\ub7b5 \uae30\uc220 \ud2b8\ub80c\ub4dc \uc81c\uc2dc<\/a>\u00a0|\u00a0<a href=\"https:\/\/news.sap.com\/korea\/type\/feature\/\" target=\"_blank\" rel=\"noopener\">\ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\n<p style=\"padding-left: 80px\">\uc9c0\uae08 \uc18c\uac1c\ud558\ub294 \ub2e4\uc591\ud55c \ud601\uc2e0\uc740 \ud2b9\ud788 \uae09\ubcc0\ud558\ub294 AI \uc2dc\ub300\uc5d0 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \ub2ec\uc131\uc744 \ucd09\uc9c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa9\uc801 \uc758\uc2dd\uc744 \uac00\uc9c0\uace0 \uc120\ubcc4\ud55c \uba87 \uac00\uc9c0 \ud601\uc2e0\uc744 \ud1b5\ud569\ud55c\ub2e4\uba74 \uadc0\uc0ac\uc758 \ub514\uc9c0\ud138 \uc870\uc9c1\uc744 \uad6c\ucd95, \ubcf4\ud638\ud558\uace0 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h2><strong>\uc5f0\uacb0\ub41c \ub370\uc774\ud130\ub85c CX \uac1c\uc778\ud654 \ucd94\uc9c4<\/strong><\/h2>\n<p>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc774\ub3d9\uc740 \ub9ac\ud14c\uc77c \uc131\uc7a5\uc758 \uadfc\uac04\uc744 \uc774\ub8f9\ub2c8\ub2e4. <a class=\"color-link\" title=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1494493&amp;tp_key=173287efd5\" href=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1494493&amp;tp_key=173287efd5\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/goto.webcasts.com\/starthere.jsp?ei=1494493&amp;tp_key=173287efd5\" aria-label=\"IDC\">IDC<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 2024\ub144\uae4c\uc9c0 \ud3ec\ucd98 2000\ub300 \uae30\uc5c5\uc758 30%\uac00 \uc634\ub2c8\ucc44\ub110 \ud658\uacbd \uc804\ubc18\uc5d0 \uac78\uccd0 \ucc28\uc120\ucc45\uc744 \uc801\uc6a9\ud558\uba74\uc11c \uace0\uac1d \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc(CDP), \uc634\ub2c8\ucc44\ub110 \uad00\ub9ac, \uace0\uac1d \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158 \ub4f1\uc5d0 \ub300\ud55c \uc218\uc694\ub97c \ucd09\uc9c4\ud560 \uac83\uc73c\ub85c \uc804\ub9dd\ud569\ub2c8\ub2e4. 2025\ub144\uae4c\uc9c0 <a class=\"color-link\" title=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" href=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" aria-label=\"IDC\">IDC<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 \uc720\ud1b5\uc5c5\uccb4\uc758 75%\uac00 \uc8fc\ubb38 \ub370\uc774\ud130\uc640 \uc7ac\uace0 \ub370\uc774\ud130\uc758 \uc644\ubcbd \ud1b5\ud569\uc73c\ub85c \uc8fc\ubb38 \uc774\ud589\uc744 \uc704\ud55c \ucd5c\uc801\ud654\ub97c \ub2ec\uc131\ud574 \uc804\ud658\uc728\uc740 10%, \uace0\uac1d \ub9cc\uc871\uc740 50% \uac1c\uc120\ud558\uace0 \uc751\ub300 \ube44\uc6a9\uc740 25% \uc808\uac10\ud560 \uac83\uc73c\ub85c \ub0b4\ub2e4\ubd05\ub2c8\ub2e4.<\/p>\n<p>\u201c\uc5f0\uacb0\ub41c \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud55c \uc720\ud1b5\uc5c5\uccb4\ub294 \uc2dc\uc7a5\uc758 \uc694\uad6c\uac00 \ubc14\ub00c\uba74 \uc2e0\uc18d\ud558\uac8c \uacbd\ub85c\ub97c \uc218\uc815\ud558\uba74\uc11c\ub3c4 \uacc4\uc18d\ud574\uc11c \uac1c\uc778\ud654 \ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\u201d\uace0 麻豆原创 \uc601\uad6d \uc544\uc77c\ub80c\ub4dc \ubc95\uc778\uc758 \ub3c4\uc18c\ub9e4 \uc720\ud1b5\uc5c5 \ucc45\uc784\uc790 \uc5d8\ub9ac \ub808\uc774\ubbf8(Ellie Lamey)\ub294 \uc804\ud569\ub2c8\ub2e4. \u201c\ubc31\uc624\ud53c\uc2a4\ubd80\ud130 \uace0\uac1d \ub300\uba74 \uc2dc\uc2a4\ud15c\uae4c\uc9c0 \uc815\ubcf4\ub97c \uc5f0\uacb0\ud558\ub294 <a class=\"color-link\" title=\"https:\/\/www.sap.com\/uk\/products\/crm.html?campaigncode=CRM-GB22-AAA-1462711&amp;source=social-uki-forbes-blog-IEumbrella-2022-GalerCPG\" href=\"https:\/\/www.sap.com\/korea\/products\/crm.html?campaigncode=CRM-GB22-AAA-1462711&amp;source=social-uki-forbes-blog-IEumbrella-2022-GalerCPG\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/www.sap.com\/uk\/products\/crm.html?campaigncode=CRM-GB22-AAA-1462711&amp;source=social-uki-forbes-blog-IEumbrella-2022-GalerCPG\" aria-label=\"麻豆原创 solutions\">麻豆原创 \uc194\ub8e8\uc158<\/a>\uc744 \uc0ac\uc6a9\ud574 \uc720\ud1b5\uc5c5\uccb4\ub294 \uace0\uac1d\uc5d0\uac8c \uae30\uc068\uc744 \uc8fc\ub294 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \ud1b5\ucc30\uc744 \uc5bb\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p><a href=\"https:\/\/www.sap.com\/korea\/insights\/what-is-artificial-intelligence.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\uc778\uacf5\uc9c0\ub2a5(AI)<\/a>\uacfc <a href=\"https:\/\/www.sap.com\/korea\/insights\/what-is-machine-learning.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\uba38\uc2e0\ub7ec\ub2dd<\/a> \uac19\uc740 \ud601\uc2e0\uc740 \ud68c\ubcf5\ud0c4\ub825\uc801\uc778 \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \ubbfc\ucca9\ud55c \uc758\uc0ac\uacb0\uc815\uc5d0 \uc911\ucd94\uc801\uc778 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. <a class=\"color-link\" title=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" href=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" aria-label=\"IDC\">IDC<\/a> \uc5f0\uad6c\uc6d0\uc740 \ud5a5\ud6c4 2\ub144 \uc774\ub0b4\uc5d0 \uc0c1\uc704 500\ub300 \uc720\ud1b5\uc5c5\uccb4\uc758 40%\uac00 AI \uae30\ubc18 \uc758\uc0ac\uacb0\uc815 \uc9c0\uc6d0\uc744 \uc801\uc6a9\ud574 \uace0\uac1d\ud3c9\uc0dd\uac00\uce58(CLV \ud639\uc740 CLTV), \uc0dd\uc0b0\uc131, \uc218\uc775\uc131\uc744 \ud3ec\ud568\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc634\ub2c8\ucc44\ub110 \ub9ac\ud14c\uc77c \ud575\uc2ec\uc131\uacfc\uc9c0\ud45c(KPI) \uac1c\uc120\uc744 \ucd94\uc9c4\ud560 \uac83\uc73c\ub85c \ub0b4\ub2e4\ubd05\ub2c8\ub2e4. <a class=\"color-link\" title=\"https:\/\/www.gartner.com\/en\/articles\/you-ll-be-breaking-up-with-bad-customers-and-9-other-predictions-for-2022-and-beyond\" href=\"https:\/\/www.gartner.com\/en\/articles\/you-ll-be-breaking-up-with-bad-customers-and-9-other-predictions-for-2022-and-beyond\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/www.gartner.com\/en\/articles\/you-ll-be-breaking-up-with-bad-customers-and-9-other-predictions-for-2022-and-beyond\" aria-label=\"Gartner\">\uac00\ud2b8\ub108<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 2027\ub144\uae4c\uc9c0 \ud3ec\ucd98 20\ub300 \uae30\uc5c5\uc758 4\ubd84\uc758 1\uc774 \uc2e0\uacbd\ub9dd\uc744 \ud65c\uc6a9\ud558\uace0 \uc7a0\uc7ac\uc758\uc2dd \ucc28\uc6d0\uc5d0\uc11c \uc18c\ube44\uc790 \ud589\ub3d9\uc5d0 \ub300\uaddc\ubaa8\ub85c \uc601\ud5a5\uc744 \uc8fc\ub294 \uae30\uc5c5\ub4e4\ub85c \ub300\uccb4\ub420 \uac83\uc73c\ub85c \uc804\ub9dd\ud569\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h3 style=\"padding-left: 80px\"><a title=\"2024 \uacf5\uae09\ub9dd \ud2b8\ub80c\ub4dc: \uc0dd\uc131 AI\uac00 \ub9ac\uc2a4\ud06c \ud0c4\ub825\uc131\uc758 \uadfc\uac04\" href=\"https:\/\/news.sap.com\/korea\/2024\/01\/2024-%ea%b3%b5%ea%b8%89%eb%a7%9d-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ec%83%9d%ec%84%b1-ai%ea%b0%80-%eb%a6%ac%ec%8a%a4%ed%81%ac-%ed%83%84%eb%a0%a5%ec%84%b1%ec%9d%98-%ea%b7%bc%ea%b0%84\/\" target=\"_blank\" rel=\"noopener\">2024 \uacf5\uae09\ub9dd \ud2b8\ub80c\ub4dc: \uc0dd\uc131 AI\uac00 \ub9ac\uc2a4\ud06c \ud0c4\ub825\uc131\uc758 \uadfc\uac04<\/a> | <a href=\"https:\/\/news.sap.com\/korea\/type\/feature\/\" target=\"_blank\" rel=\"noopener\">\ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\n<p style=\"padding-left: 80px\">\ubd88\ud655\uc2e4\uc131\uc744 \uc774\uc6a9\ud574 \uc2e4\ud5d8\ud558\uace0 \uac15\ub825\ud574\uc9c0\ub294 <a href=\"https:\/\/www.sap.com\/korea\/products\/scm\/what-is-supply-chain-management.html\" target=\"_blank\" rel=\"noopener\">\uacf5\uae09\ub9dd<\/a>\uc744 \uac00\ud2b8\ub108\ub294\u00a0<strong>\uc548\ud2f0\ud504\ub798\uc790\uc77c \uacf5\uae09\ub9dd<\/strong>\uc774\ub77c\uace0 \uc815\uc758\ud569\ub2c8\ub2e4. \ubc31\uc2e0\uc744 \ub9de\uace0 \uba74\uc5ed\ub825\uc744 \ud0a4\uc6b0\ub294 \uacfc\uc815\uacfc \ube44\uc2b7\ud558\uc8e0. <strong>\ub9ac\uc2a4\ud06c \ud0c4\ub825\uc131<\/strong>\uc744 \uac15\ud654\ud558\uace0 \uc548\ud2f0\ud504\ub798\uc790\uc77c \uacf5\uae09\ub9dd\uc73c\ub85c \ub098\uc544\uac00\ub3c4\ub85d \ub3d5\ub294\u00a0<strong>\uacf5\uae09\ub9dd \ud2b8\ub80c\ud2b8<\/strong>\ub97c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<hr \/>\n<h2><strong>\ub9ac\ud14c\uc77c \uacf5\uae09\ub9dd \uc804\ubc18\uc5d0 \uac78\uccd0 \uc9c0\uc18d\uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4<\/strong><\/h2>\n<p><a class=\"color-link\" title=\"https:\/\/www.forrester.com\/blogs\/global-consumers-drive-the-market-towards-sustainable-retail\/?ref_search=0_1642618675845\" href=\"https:\/\/www.forrester.com\/blogs\/global-consumers-drive-the-market-towards-sustainable-retail\/?ref_search=0_1642618675845\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/www.forrester.com\/blogs\/global-consumers-drive-the-market-towards-sustainable-retail\/?ref_search=0_1642618675845\" aria-label=\"Forrester\">\ud3ec\ub808\uc2a4\ud130(Forrester)<\/a> \uc5f0\uad6c\uc6d0\uc740 \ubbf8\uad6d\uacfc \uc911\uad6d \ub300\ub3c4\uc2dc, \ud504\ub791\uc2a4, \uc601\uad6d \uc628\ub77c\uc778 \uc18c\ube44\uc790\uc758 5\ubd84\uc758 1\uc5d0\uc11c \uc808\ubc18 \uac00\ub7c9\uc774 \ud658\uacbd\uc5d0 \ub300\ud55c \ucc45\uc784\uc744 \uc0c1\ud488 \uad6c\ub9e4\uc758 \uc0c1\uc704 3\ub300 \uc774\uc720 \uc911 \ud558\ub098\ub85c \uaf3d\uc558\ub2e4\uace0 \ubc1d\ud799\ub2c8\ub2e4. \uc18c\ube44\uc790 \uac00\uc804, \ub300\ud615 \uac00\uc804, \ud654\uc7a5\ud488, \ubbf8\uc6a9 \uc0c1\ud488, \uc758\ub958, \uc2e0\ubc1c\ub958, \uc2dd\ub8cc\ud488 \ub4f1 \ub2e4\uc591\ud55c \ud488\ubaa9\uc774 \ub300\uc0c1\uc785\ub2c8\ub2e4. \uc7ac\uc0ac\uc6a9\uc131\uacfc \uc9c0\uc18d\uac00\ub2a5\ud558\uac70\ub098 \uc7ac\ud65c\uc6a9 \uac00\ub2a5\ud55c \uc790\uc7ac, \ub3c5\uc131\uc774\ub098 \uc57d\ud488\uc774 \uc5c6\ub294 \uc720\uae30\ub18d \uc778\uc99d \uc0c1\ud488, \ud604\uc9c0 \uc0dd\uc0b0 \ud488\ubaa9 \ub4f1\uc774 \uad6c\ub9e4 \uae30\uc900\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud328\uc158 \uc720\ud1b5\uc5c5\uccb4\ub4e4\uc740 \uace0\uae09 \uae30\uc220\uc744 \uc801\uc6a9\ud574 \ud3d0\uae30\ubb3c\uc744 \uc904\uc774\uace0 <a title=\"4\ucc28 \uc0b0\uc5c5\ud601\uba85 3\ub300 \ud2b8\ub80c\ub4dc \u2013 \uac1c\uc778\ub9de\ucda4\ud654, \ucd08\uac1c\uc778\ud654, \uc815\ubc00\ud654\" href=\"https:\/\/news.sap.com\/korea\/2022\/08\/4%ec%b0%a8-%ec%82%b0%ec%97%85%ed%98%81%eb%aa%85-3%eb%8c%80-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ea%b0%9c%ec%9d%b8%eb%a7%9e%ec%b6%a4%ed%99%94-%ec%b4%88%ea%b0%9c%ec%9d%b8%ed%99%94-%ec%a0%95%eb%b0%80\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\uac1c\uc778\ud654<\/a>\ub97c \ucd94\uac00\ud558\uba70 \uc18c\ube44\uc790 \uc785\ub9db\uc5d0 \ub9de\uac8c \ud050\ub808\uc774\uc158 \ub41c \uc140\ub809\uc158\uc640 \ucee8\uc2dc\uc5b4\uc9c0 \uc11c\ube44\uc2a4\ub97c \uc81c\uc548\ud569\ub2c8\ub2e4. <a class=\"color-link\" title=\"https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" href=\"https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/www.gartner.com\/en\/webinars\/4009450\/gartner-predicts-2022-build-customer-trust-by-mastering-retail-inventory\" aria-label=\"Gartner\">\uac00\ud2b8\ub108<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 2025\ub144\ub9d0\uae4c\uc9c0 \ubaa8\ub4e0 \uae00\ub85c\ubc8c \uba40\ud2f0\ucc44\ub110 \ud328\uc158 \uc720\ud1b5\uc5c5\uccb4\uac00 AI\uc640 \uc790\ub3d9\ud654\ub97c \uc801\uc6a9\ud574 \ub300\uc0c1 \uace0\uac1d\uc5d0 \ub9de\ub294 \uc0c1\ud488\uad6c\uc0c9\uc744 \uac16\ucd94\uace0 \uc0c1\ud488 \uc635\uc158\uc744 30%\uae4c\uc9c0 \uc904\uc77c \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uc608\uce21\ud569\ub2c8\ub2e4. \uc774\ub294 \uaddc\uc81c \uc694\uac74\uc744 \ucda9\uc871\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc18c\ube44\uc790 \uc694\uad6c\uc5d0\ub3c4 \ub300\uc751\ud558\uae30 \uc704\ud55c \uc124\uacc4\uc785\ub2c8\ub2e4. <a class=\"color-link\" title=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" href=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" aria-label=\"IDC\">IDC<\/a>\ub294 2025\ub144\uae4c\uc9c0 \uc720\ud1b5\uc5c5\uccb4\uc758 75%\uac00 \ud0c4\uc18c \ubc30\ucd9c\ub7c9\uacfc \ud658\uacbd \uc694\uc778\uc744 \uc0c1\ud488 \uac1c\ubc1c\uacfc \uacf5\uae09\uc5c5\uccb4 \uc120\uc815 \uacfc\uc815\uc5d0 \uc5f0\uacb0\ud558\ub294 \ud575\uc2ec \uacf5\uae09\ub9dd KPI\ub97c \uad6c\ud604\ud574 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c 45% \uc81c\uace0\ud560 \uac83\uc73c\ub85c \ubd05\ub2c8\ub2e4.<\/p>\n<h2><strong>\ub9ac\ud14c\uc77c \uc778\ub825\uc740 \ub354 \ub098\uc740 \ucc98\uc6b0 \uae30\ub300\ud574<\/strong><\/h2>\n<p>\uc815\ud655\ud55c \uc815\ubcf4\ub97c \ud655\ubcf4\ud55c \ubab0\uc785\ub3c4 \ub192\uc740 \uc9c1\uc6d0\uc774 \uc5c6\uc774\ub294 \uace0\uac1d\uc744 \uae30\uc058\uac8c \ud560 \uc218\uac00 \uc5c6\uc8e0. \uae00\ub85c\ubc8c \uc778\uc7ac \ubd80\uc871 \uc0ac\ud0dc\uac00 \uc0ac\uc0c1 \ucd5c\uace0 \uc218\uc900\uc5d0 \uc774\ub978 \uc0c1\ud669\uc5d0\uc11c <a class=\"color-link\" title=\"https:\/\/www.gartner.com\/en\/webinars\/4002808\/the-total-experience-strategy-for-better-retail-digital-interact\" href=\"https:\/\/www.gartner.com\/en\/webinars\/4002808\/the-total-experience-strategy-for-better-retail-digital-interact\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/www.gartner.com\/en\/webinars\/4002808\/the-total-experience-strategy-for-better-retail-digital-interact\" aria-label=\"Gartner\">\uac00\ud2b8\ub108<\/a> \uc5f0\uad6c\uc6d0\uc740 \ub514\uc9c0\ud138 \uc0c1\ud638\uc791\uc6a9 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc744 \ubcf4\ub2e4 \uac15\ub825\ud55c \u201c\uba40\ud2f0\uacbd\ud5d8\u201d\uc73c\ub85c \uc5f0\uacb0\ud558\ub294 \u201c<a title=\"\uac00\ud2b8\ub108, 2022\ub144 \uc804\ub7b5 \uae30\uc220 \ud2b8\ub80c\ub4dc \uc81c\uc2dc\" href=\"https:\/\/news.sap.com\/korea\/2022\/07\/%ea%b0%80%ed%8a%b8%eb%84%88-2022%eb%85%84-%ec%a0%84%eb%9e%b5-%ea%b8%b0%ec%88%a0-%ed%8a%b8%eb%a0%8c%eb%93%9c-%ec%a0%9c%ec%8b%9c\/\" target=\"_blank\" rel=\"noopener\">\ucd1d\uccb4\uc801 \uacbd\ud5d8 \uc804\ub7b5<\/a>\u201c\uc744 \uace0\ub3c4\ud654 \ud558\ub3c4\ub85d \uc720\ud1b5\uc5c5\uccb4\uc5d0 \ucd09\uad6c\ud569\ub2c8\ub2e4. <a class=\"color-link\" title=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" href=\"https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/goto.webcasts.com\/starthere.jsp?ei=1488591&amp;tp_key=2cf61bbae8\" aria-label=\"IDC\">IDC<\/a> \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 2026\ub144\uae4c\uc9c0 \uc0c1\uc704 2000\ub300 \uc720\ud1b5\uc5c5\uccb4\uc758 90%\uac00 <a title=\"\uc5e3\uc9c0 \ucef4\ud4e8\ud305, \uc2f1\uac00\ud3ec\ub974\uc5d0 \uc5e3\uc9c0\ub97c \ub354\ud558\ub2e4\" href=\"https:\/\/news.sap.com\/korea\/2022\/08\/%ec%97%a3%ec%a7%80-%ec%bb%b4%ed%93%a8%ed%8c%85-%ec%8b%b1%ea%b0%80%ed%8f%ac%eb%a5%b4%ec%97%90-%ec%97%a3%ec%a7%80%eb%a5%bc-%eb%8d%94%ed%95%98%eb%8b%a4\/\" target=\"_blank\" rel=\"noopener\">\uc5e3\uc9c0 \ucef4\ud4e8\ud305<\/a>\uc744 \ub3c4\uc785\ud558\uace0 \uc810\ud3ec \ub0b4\uc5d0\uc11c \ud3ed\uc99d\ud558\ub294 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uc778\ub825 \uc0dd\uc0b0\uc131\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uba70 \ube44\uc6a9\uc740 20% \uc904\uc77c \uac83\uc73c\ub85c \uc804\ud569\ub2c8\ub2e4.<\/p>\n<p>\ube0c\ub79c\ub4dc \uc2e0\ub8b0\ub3c4\uc640 \uc720\ud1b5\uc5c5\uccb4\uac00 \uc18c\ube44\uc790\uc5d0\uac8c \uc5bc\ub9c8\ub098 \uac00\uce58 \uc81c\uacf5\uc744 \uc798 \ud558\ub294\uc9c0\ub294 \uc9c1\uacb0\ub429\ub2c8\ub2e4. \uace0\uac1d\uacbd\ud5d8\uc758 \uc644\uc131\uc744 \ud5a5\ud55c \ud0d0\uc0c9\uc758 \uc2dc\uc791\uacfc \ub05d\uc740 \ubc14\ub85c \uc5f0\uacb0\ub41c \ub370\uc774\ud130\uc785\ub2c8\ub2e4.<\/p>\n<p><a class=\"color-link\" title=\"https:\/\/events.sap.com\/noam\/nrf\/en\/home?campaigncode=CRM-GB22-AAA-1462711&amp;source=social-uki-forbes-blog-IEumbrella-2022-GalerRET\" href=\"https:\/\/events.sap.com\/noam\/nrf\/en\/home?campaigncode=CRM-GB22-AAA-1462711&amp;source=social-uki-forbes-blog-IEumbrella-2022-GalerRET\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-ga-track=\"ExternalLink:https:\/\/events.sap.com\/noam\/nrf\/en\/home?campaigncode=CRM-GB22-AAA-1462711&amp;source=social-uki-forbes-blog-IEumbrella-2022-GalerRET\" aria-label=\"Visit the 麻豆原创 digital NRF 2022 site to learn more about the future of retail\">\ub9ac\ud14c\uc77c\uc758 \ubbf8\ub798\uc5d0 \ub300\ud574 \ub354 \uc54c\uace0 \uc2f6\ub2e4\uba74 麻豆原创 \ub514\uc9c0\ud138 NRF 2022 \uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38\ud558\uc138\uc694.<\/a><\/p>\n<ul>\n<li>\uc6d0\ubb38: <a href=\"https:\/\/www.forbes.com\/sites\/sap\/2022\/02\/07\/retail-trends-2022-in-search-of-the-ultimate-customer-experience\/?sh=6e22244652ad\" target=\"_blank\" rel=\"noopener\">Retail Trends 2022: In Search Of The Ultimate Customer Experience<\/a>, Susan Galer, 麻豆原创 BrandVoice, Forbes.com<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ub9ac\ud14c\uc77c \uc0b0\uc5c5\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ub514\uc9c0\ud138\ud654\uc5d0 \uae09\uc9c4\uc804\uc774 \uc788\uc5c8\uc9c0\ub9cc \uc804\uc790\uc0c1\uac70\ub798\ub9cc\uc73c\ub85c\ub294 \ucc28\ubcc4\ud654\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uacbd\ud5d8\uacfc \ud604\uc7a5 \uacbd\ud5d8\uc744 \uc544\uc6b0\ub974\ub294 \uace0\uac1d\uacbd\ud5d8(CX)\uc758 \uc644\uc131\uc774 \uc911\uc694\ud558\uc8e0. \uc9c0\uc18d\uac00\ub2a5\ud55c \uc0ac\uc5c5 \uad00\ud589\uacfc \ubab0\uc785\ub3c4 \ub192\uc740 \uc9c1\uc6d0\uc758 \ud798\uc73c\ub85c \uace0\uac1d\uacbd\ud5d8\uc744&#8230;<\/p>\n","protected":false},"author":931,"featured_media":2716,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4598206,4599923,5563072,5562842],"tags":[1494787,5564010,5562751,5563620,5563060,4607566,5562153,4604019,5564240,5562895,5562844,5563061,4606803,5563062,5563063,4607381,5562690,5562763,5562937,5563087],"sapn-display":[4596681,5564732,5564734],"sapn-type":[5564737],"class_list":["post-2715","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","category-industry","category-hr","category-sustainability","tag-ai","tag-cdp","tag-cx","tag-susan-galer","tag-5563060","tag-4607566","tag-5562153","tag-4604019","tag-5564240","tag-5562895","tag-5562844","tag-5563061","tag-4606803","tag-5563062","tag-5563063","tag-4607381","tag-5562690","tag-5562763","tag-5562937","tag-5563087","sapn-display-topic-hero","sapn-display-feature-spotlight","sapn-display-feature-hero","sapn-type-feature"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2022\ub144 \ub9ac\ud14c\uc77c \ud2b8\ub80c\ub4dc: \uace0\uac1d\uacbd\ud5d8\uc758 \uc644\uc131\uc774 \uad00\uac74 - 麻豆原创 Korea \ub274\uc2a4\uc13c\ud130<\/title>\n<meta name=\"description\" content=\"\ub9ac\ud14c\uc77c \uc0b0\uc5c5\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ub514\uc9c0\ud138\ud654\uc5d0 \uae09\uc9c4\uc804\uc774 \uc788\uc5c8\uc9c0\ub9cc \uc804\uc790\uc0c1\uac70\ub798\ub9cc\uc73c\ub85c\ub294 \ucc28\ubcc4\ud654\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uacbd\ud5d8\uacfc \ud604\uc7a5 \uacbd\ud5d8\uc744 \uc544\uc6b0\ub974\ub294 \uace0\uac1d\uacbd\ud5d8(CX)\uc758 \uc644\uc131\uc774 \uc911\uc694\ud558\uc8e0. \uc9c0\uc18d\uac00\ub2a5\ud55c \uc0ac\uc5c5 \uad00\ud589\uacfc \ubab0\uc785\ub3c4 \ub192\uc740 \uc9c1\uc6d0\uc758 \ud798\uc73c\ub85c \uace0\uac1d\uacbd\ud5d8\uc744 \uc644\uc131\ud574\uc57c \ud569\ub2c8\ub2e4.\" 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\uace0\uac1d\uacbd\ud5d8(CX)\uc758 \uc644\uc131\uc774 \uc911\uc694\ud558\uc8e0. \uc9c0\uc18d\uac00\ub2a5\ud55c \uc0ac\uc5c5 \uad00\ud589\uacfc \ubab0\uc785\ub3c4 \ub192\uc740 \uc9c1\uc6d0\uc758 \ud798\uc73c\ub85c \uace0\uac1d\uacbd\ud5d8\uc744 \uc644\uc131\ud574\uc57c \ud569\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/korea\/2022\/07\/2022\ub144-\ub9ac\ud14c\uc77c-\ud2b8\ub80c\ub4dc-\uace0\uac1d\uacbd\ud5d8\uc758-\uc644\uc131\uc774-\uad00\uac74\/\" \/>\n<meta property=\"og:site_name\" content=\"麻豆原创 Korea \ub274\uc2a4\uc13c\ud130\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-29T04:36:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-24T07:05:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/korea\/files\/2022\/07\/29\/shopping-mall-287167_GettyImages-546765072.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" 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