{"id":29405,"date":"2026-08-04T21:24:54","date_gmt":"2026-08-04T12:24:54","guid":{"rendered":"https:\/\/news.sap.com\/japan\/?p=29405"},"modified":"2026-08-06T07:45:34","modified_gmt":"2026-08-05T22:45:34","slug":"0804_new-in-sap-cx-q2-2026-when-insight-is-not-enough","status":"publish","type":"post","link":"https:\/\/news.sap.com\/japan\/2026\/08\/0804_new-in-sap-cx-q2-2026-when-insight-is-not-enough\/","title":{"rendered":"\u30a4\u30f3\u30b5\u30a4\u30c8\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u306a\u6642\u4ee3\u3078\uff1a 麻豆原创 Customer Experience 2026\u5e74\u7b2c2\u56db\u534a\u671f\u306e\u6700\u65b0\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8"},"content":{"rendered":"<p style=\"text-align: center\">\uff08\u672c\u8a18\u4e8b\u306f\u30017\u670816\u65e5\u306b\u672c\u793e\u3067<a href=\"https:\/\/news.sap.com\/2026\/07\/new-in-sap-cx-q2-2026-when-insight-is-not-enough\/\" target=\"_blank\" rel=\"noopener\">\u63b2\u8f09<\/a>\u3055\u308c\u305f\u3082\u306e\u3067\u3059\uff09<\/p>\n<p class=\"lead\">AI\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u6b21\u306b\u53d6\u308b\u3079\u304d\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u306f\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u5bb9\u6613\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4e00\u65b9\u3067\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u305d\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u30c1\u30fc\u30e0\u3084\u30c1\u30e3\u30cd\u30eb\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3092\u6a2a\u65ad\u3057\u3066\u4e00\u8cab\u3057\u3066\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u3001\u4f9d\u7136\u3068\u3057\u3066\u5927\u304d\u306a\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u63a5\u70b9\u306e\u9023\u643a\u304c\u9032\u307f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u8907\u96d1\u5316\u3059\u308b\u306a\u304b\u3067\u3001\u5b9f\u884c\u9762\u3067\u306e\u30ae\u30e3\u30c3\u30d7\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u4e00\u8cab\u6027\u3092\u640d\u306a\u3044\u3001\u5bfe\u5fdc\u306e\u9045\u308c\u3084\u6a5f\u4f1a\u640d\u5931\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u6b21\u306a\u308b\u30d5\u30ed\u30f3\u30c6\u30a3\u30a2\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7d44\u7e54\u5168\u4f53\u3067\u9023\u643a\u3057\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3078\u3068\u8ee2\u63db\u3057\u3001\u4e00\u8cab\u3057\u3066\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.sap.com\/japan\/products\/crm.html\" target=\"_blank\" rel=\"noopener\">麻豆原创\u00ae Customer Experience<\/a>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u30ea\u30ea\u30fc\u30b9\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b3\u30de\u30fc\u30b9\u3001\u55b6\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u308f\u305f\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u3053\u3046\u3057\u305f\u57fa\u76e4\u306e\u5f37\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u3067\u3001\u3088\u308a\u4e00\u8cab\u6027\u304c\u3042\u308a\u3001\u7d44\u7e54\u5168\u4f53\u3067\u62e1\u5f35\u53ef\u80fd\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u5b9f\u884c\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>2026\u5e74\u7b2c2\u56db\u534a\u671f\u30ea\u30ea\u30fc\u30b9\u306e\u4e3b\u306a\u30cf\u30a4\u30e9\u30a4\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u5404\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u306a\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u00a0<a href=\"https:\/\/community.sap.com\/t5\/crm-and-cx-blog-posts-by-sap\/sap-commerce-cloud-q2-26-release-highlights\/ba-p\/14441615\" target=\"_blank\" rel=\"noreferrer noopener\">麻豆原创 Commerce Cloud<\/a>\u3001<a href=\"https:\/\/community.sap.com\/t5\/crm-and-cx-blog-posts-by-sap\/sap-sales-cloud-q2-2026-innovation-highlights\/ba-p\/14437076\" target=\"_blank\" rel=\"noreferrer noopener\">麻豆原创 Sales Cloud<\/a>\u3001<a href=\"https:\/\/community.sap.com\/t5\/crm-and-cx-blog-posts-by-sap\/sap-service-cloud-q2-26-release-highlights\/ba-p\/14442331\" target=\"_blank\" rel=\"noreferrer noopener\">麻豆原创 Service Cloud<\/a>\u3001<a href=\"https:\/\/community.sap.com\/t5\/crm-and-cx-blog-posts-by-sap\/q2-2026-innovations-sap-enterprise-service-management\/ba-p\/14442632\" target=\"_blank\" rel=\"noreferrer noopener\">麻豆原创 Enterprise Service Management<\/a>\u3001\u304a\u3088\u3073\u3001<a href=\"https:\/\/community.sap.com\/t5\/crm-and-cx-blog-posts-by-sap\/sap-engagement-cloud-q2-2026-release\/ba-p\/14409616\" target=\"_blank\" rel=\"noreferrer noopener\">麻豆原创 Engagement Cloud<\/a>\u00a0\u306e\u30ea\u30ea\u30fc\u30b9\u7dcf\u62ec\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>\u00a0<\/strong><strong>\u9867\u5ba2\u306e\u610f\u56f3\u3092\u78ba\u5b9f\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3078<\/strong><\/h2>\n<p>\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3084\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3088\u308a\u5bfe\u8a71\u7684\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u304b\u3064\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u3082\u306e\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u6642\u306b\u4f01\u696d\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u7ba1\u7406\u3001\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u5834\u9762\u3067\u5fc5\u8981\u306a\u60c5\u5831\u306b\u8fc5\u901f\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u30a2\u30af\u30b7\u30e7\u30f3\u3078\u79fb\u305b\u308b\u74b0\u5883\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30e2\u30c7\u30eb\u30fb\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u30fb\u30d7\u30ed\u30c8\u30b3\u30eb\uff08MCP<\/strong><strong>\uff09\u30b5\u30fc\u30d0\u30fc\u3092\u4ecb\u3057\u305f\u5bfe\u8a71\u578bAI<\/strong><strong>\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\uff1a<\/strong> <a href=\"https:\/\/www.sap.com\/products\/crm\/commerce-cloud.html\" target=\"_blank\" rel=\"noopener\">麻豆原创\u00ae Commerce Cloud<\/a>\u3068\u3001\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u305f\u308a\u9867\u5ba2\u306b\u4ee3\u308f\u3063\u3066\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u305f\u308a\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u5b89\u5168\u306a\u9023\u643a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3084\u97f3\u58f0\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u4e0a\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5546\u54c1\u60c5\u5831\u306e\u7167\u4f1a\u3084\u5728\u5eab\u72b6\u6cc1\u306e\u78ba\u8a8d\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30ab\u30fc\u30c8\u306e\u7ba1\u7406\u3001\u8cfc\u5165\u624b\u7d9a\u304d\u306e\u5b8c\u4e86\u307e\u3067\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f93\u6765\u306eEC\u30b5\u30a4\u30c8\u306e\u67a0\u3092\u8d85\u3048\u305f\u3001\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u5bfe\u8a71\u578b\u306e\u8cfc\u8cb7\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 630px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/Conversation-AI-shopping-through-an-MCP-server-1536x1411.png\" width=\"630\" height=\"579\" \/><figcaption class=\"wp-caption-text\">MCP \u30b5\u30fc\u30d0\u30fc\u3092\u6d3b\u7528\u3057\u305f\u5bfe\u8a71\u578b AI \u30b7\u30e7\u30c3\u30d4\u30f3\u30b0<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>麻豆原创\u00ae Engagement Cloud <\/strong><strong>\u306b\u304a\u3051\u308b<\/strong><strong> Joule<\/strong><strong>\uff08<\/strong><strong>麻豆原创 \u00ae Early Adopter Care <\/strong><strong>\u30d7\u30ed\u30b0\u30e9\u30e0\uff09\uff1a<\/strong> 麻豆原创 \u306e\u4f1a\u8a71\u578b AI\u300cJoule\u300d\u3092\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u76f4\u63a5\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30c1\u30fc\u30e0\u306f\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u6a2a\u65ad\u3057\u3066\u691c\u7d22\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u88fd\u54c1\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u81ea\u7136\u8a00\u8a9e\u3067\u884c\u3046\u3060\u3051\u3067\u3001\u5fc5\u8981\u306a\u56de\u7b54\u3092\u8fc5\u901f\u306b\u5f97\u3089\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u6210\u529f\u3057\u305f\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u30bc\u30ed\u304b\u3089\u4f5c\u308a\u76f4\u3059\u3053\u3068\u306a\u304f\u8907\u88fd\u3067\u304d\u308b\u305f\u3081\u3001\u6226\u7565\u7acb\u6848\u3084\u5275\u9020\u7684\u306a\u65bd\u7b56\u306e\u691c\u8a0e\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u306b\u3001\u3088\u308a\u591a\u304f\u306e\u6642\u9593\u3092\u5145\u3066\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 629px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/Joule-with-麻豆原创-Engagement-Cloud-1536x869.png\" width=\"629\" height=\"356\" \/><figcaption class=\"wp-caption-text\">麻豆原创 Engagement Cloud \u306b\u304a\u3051\u308bJoule<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>麻豆原创 Engagement Cloud <\/strong><strong>\u306b\u304a\u3051\u308b<\/strong><strong> Rich Communication Services (RCS)<\/strong>\uff1a Google \u304c\u30b5\u30dd\u30fc\u30c8\u3059\u308b RCS \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u6a19\u6e96\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30a2\u30d7\u30ea\u4e0a\u3067\u3001\u753b\u50cf\u3084\u52d5\u753b\u306a\u3069\u306e\u30e1\u30c7\u30a3\u30a2\u3001\u30ab\u30eb\u30fc\u30bb\u30eb\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30dc\u30bf\u30f3\u3092\u5099\u3048\u305f\u30ea\u30c3\u30c1\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u914d\u4fe1\u3057\u3001\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u30d6\u30e9\u30f3\u30c9\u304c\u660e\u793a\u3055\u308c\u305f\u8a8d\u8a3c\u6e08\u307f\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u9867\u5ba2\u306e\u4fe1\u983c\u611f\u3092\u9ad8\u3081\u3001\u8ffd\u52a0\u306e\u30a2\u30d7\u30ea\u3092\u5fc5\u8981\u3068\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u8a8d\u77e5\u304b\u3089\u8cfc\u8cb7\u306b\u81f3\u308b\u307e\u3067\u9867\u5ba2\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u5c0e\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 630px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/RCS-chat-integration-1536x998.png\" width=\"630\" height=\"409\" \/><figcaption class=\"wp-caption-text\">RCS \u30c1\u30e3\u30c3\u30c8\u306e\u7d71\u5408<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5927\u898f\u6a21\u5c55\u958b<\/strong><\/h2>\n<p>\u9867\u5ba2\u306e\u610f\u56f3\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u306f\u3001\u51fa\u767a\u70b9\u306b\u904e\u304e\u307e\u305b\u3093\u3002\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30c1\u30e3\u30cd\u30eb\u304c\u62e1\u5927\u3059\u308b\u306a\u304b\u3067\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u306b\u306f\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u95a2\u9023\u6027\u306e\u9ad8\u3044\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3057\u306a\u304c\u3089\u3001\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u5b9f\u884c\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u6d3b\u7528\u3001\u305d\u3057\u3066\u9867\u5ba2\u3054\u3068\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u306b\u5fdc\u3058\u3066\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u6700\u9069\u5316\u3067\u304d\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>AI <\/strong><strong>\u652f\u63f4\u306b\u3088\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210\uff08\u30d1\u30a4\u30ed\u30c3\u30c8\u7248\uff09\uff1a<\/strong> <a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/engagement-cloud.html\" target=\"_blank\" rel=\"noopener\">麻豆原创 Engagement Cloud<\/a>\u5185\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u4e00\u8cab\u6027\u3092\u4fdd\u3061\u306a\u304c\u3089\u9ad8\u54c1\u8cea\u306a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u751f\u6210\u3067\u304d\u307e\u3059\u3002\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3001\u88fd\u54c1\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u53cd\u6620\u3057\u305f Gemini \u30e2\u30c7\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u306f\u3055\u307e\u3056\u307e\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u3092\u8fc5\u901f\u306b\u4f5c\u6210\u30fb\u6539\u5584\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u3088\u308a\u8fc5\u901f\u306b\u7acb\u3061\u4e0a\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210\u306b\u304b\u304b\u308b\u624b\u4f5c\u696d\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 630px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/AI-assisted-content-composer-1536x869.png\" width=\"630\" height=\"356\" \/><figcaption class=\"wp-caption-text\">AI \u652f\u63f4\u306b\u3088\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u7d44\u307f\u8fbc\u307f\u578b\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u30d3\u30eb\u30c0\u30fc\uff1a<\/strong> \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u306f\u3001麻豆原创 Engagement Cloud \u5185\u304b\u3089\u76f4\u63a5 <a href=\"https:\/\/www.sap.com\/japan\/products\/data-cloud\/customer-data-platform.html\" target=\"_blank\" rel=\"noopener\">麻豆原创\u00ae Customer Data Platform<\/a>\u306e\u8c4a\u5bcc\u306a\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u5207\u308a\u66ff\u3048\u305f\u308a\u30c7\u30fc\u30bf\u30a2\u30ca\u30ea\u30b9\u30c8\u306e\u652f\u63f4\u3092\u5f85\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u81ea\u8eab\u3067\u9ad8\u5ea6\u306a\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u884c\u52d5\u30c7\u30fc\u30bf\u3001\u8cfc\u8cb7\u30fb\u53d6\u5f15\u30c7\u30fc\u30bf\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3001\u9867\u5ba2\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u30c7\u30fc\u30bf\u3092\u3001\u4e8b\u696d\u5168\u4f53\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u30c7\u30fc\u30bf\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u7cbe\u5ea6\u3068\u95a2\u9023\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 631px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/Audience-builder-in-麻豆原创-Engagement-Cloud-1536x874.png\" width=\"631\" height=\"359\" \/><figcaption class=\"wp-caption-text\">麻豆原创 Engagement Cloud \u306e\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u30d3\u30eb\u30c0\u30fc<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><strong>\u4e00\u8cab\u6027\u306e\u3042\u308b\u55b6\u696d\u6d3b\u52d5\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe<\/strong><\/h2>\n<p>\u6210\u529f\u306e\u9375\u306f\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3001\u4e88\u6e2c\u53ef\u80fd\u306a\u53ce\u76ca\u6210\u679c\u306b\u3064\u306a\u304c\u308b\u898f\u5f8b\u3042\u308b\u518d\u73fe\u53ef\u80fd\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3078\u3068\u8ee2\u63db\u3059\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u55b6\u696d\u74b0\u5883\u304c\u307e\u3059\u307e\u3059\u8907\u96d1\u5316\u3059\u308b\u306a\u304b\u3067\u3001\u30c7\u30fc\u30bf\u3084\u512a\u5148\u9806\u4f4d\u3001\u5b9f\u884c\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u308f\u305a\u304b\u306a\u4e0d\u6574\u5408\u3067\u3042\u3063\u3066\u3082\u3001\u58f2\u4e0a\u4e88\u6e2c\u306e\u7cbe\u5ea6\u3092\u640d\u306a\u3044\u3001\u5546\u8ac7\u6a5f\u4f1a\u306e\u9038\u5931\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3088\u308a\u9ad8\u3044\u4e00\u8cab\u6027\u3068\u78ba\u4fe1\u3092\u6301\u3063\u3066\u884c\u52d5\u3059\u308b\u306b\u306f\u3001\u30c7\u30fc\u30bf\u306e\u6574\u5408\u6027\u3092\u9ad8\u3081\u3001\u7d44\u7e54\u5168\u4f53\u3067\u884c\u52d5\u306e\u65b9\u5411\u6027\u3092\u63c3\u3048\u3001\u3088\u308a\u660e\u78ba\u306a\u6307\u91dd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6a5f\u80fd\u306b\u3088\u308b\u5546\u8ac7\u30b5\u30de\u30ea\u30fc\uff1a<\/strong> \u55b6\u696d\u30c1\u30fc\u30e0\u304c\u5546\u8ac7\u306e\u72b6\u6cc1\u3092\u8fc5\u901f\u306b\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/sales.html\" target=\"_blank\" rel=\"noopener\">麻豆原创\u00ae Sales Cloud<\/a>\u306e\u3053\u306e\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30b7\u30b0\u30ca\u30eb\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u72b6\u6cc1\u3001\u9032\u6357\u6307\u6a19\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u96c6\u7d04\u30fb\u53ef\u8996\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u30ea\u30b9\u30af\u3092\u65e9\u671f\u306b\u628a\u63e1\u3057\u3001\u52b9\u679c\u7684\u306b\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u306a\u304c\u3089\u3001\u5546\u8ac7\u306e\u52e2\u3044\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/sales-cloud-field-sales-addon.html\" target=\"_blank\" rel=\"noopener\"><strong>麻豆原创 Sales Cloud <\/strong><strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30bb\u30fc\u30eb\u30b9\u30a2\u30c9\u30aa\u30f3<\/strong><\/a>\uff1a \u58f2\u4e0a\u306e\u6700\u5927\u5316\u3092\u5b9f\u73fe\u3059\u308bAI\u3067\u5f37\u5316\u3055\u308c\u305f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30d7\u30ed\u30bb\u30b9\u306b\u3088\u308a\u3001\u5c0f\u58f2\u5e97\u8217\u3067\u306e\u5b9f\u884c\u529b\u3092\u9ad8\u3081\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u30b9\u30d4\u30fc\u30c9\u5411\u4e0a\u3068\u9069\u5207\u306a\u5546\u54c1\u914d\u7f6e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u55b6\u696d\u62c5\u5f53\u8005\u306f\u3001\u8a2a\u554f\u8a08\u753b\u3084\u5e97\u8217\u3067\u306e\u6d3b\u52d5\u3092\u6700\u9069\u5316\u3067\u304d\u308b\u307b\u304b\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u55b6\u696d\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u3084\u5e97\u8217\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002\u6d88\u8cbb\u8ca1\u4f01\u696d\u306b\u304a\u3044\u3066\u306f\u3001\u5546\u54c1\u306e\u6b20\u54c1\u9632\u6b62\u3084\u8ca9\u4fc3\u65bd\u7b56\u306e\u5fb9\u5e95\u3001\u30de\u30fc\u30c1\u30e3\u30f3\u30c0\u30a4\u30b8\u30f3\u30b0\u306e\u52b9\u679c\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u73fe\u5834\u306e\u55b6\u696d\u30c1\u30fc\u30e0\u306f\u5e97\u8217\u3054\u3068\u306e\u5b9f\u884c\u72b6\u6cc1\u3092\u53ef\u8996\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u5c55\u958b\u306e\u4e00\u8cab\u6027\u3092\u9ad8\u3081\u3001\u5e97\u982d\u3067\u306e\u8ca9\u58f2\u5b9f\u7e3e\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 630px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/麻豆原创-Sales-Cloud-field-sales-add-on-1536x962.png\" width=\"630\" height=\"394\" \/><figcaption class=\"wp-caption-text\">麻豆原创 Sales Cloud \u30d5\u30a3\u30fc\u30eb\u30c9\u30bb\u30fc\u30eb\u30b9\u30a2\u30c9\u30aa\u30f3<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>麻豆原创\u00ae Incentive Management<\/strong><strong>\uff1a<\/strong> <a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/sales.html#sales-performance-management\" target=\"_blank\" rel=\"noopener\">\u55b6\u696d\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406<\/a>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u90e8\u3067\u3042\u308b <a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/incentive-compensation-management.html\" target=\"_blank\" rel=\"noopener\">麻豆原创 Incentive Management<\/a> \u306f\u3001\u55b6\u696d\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u696d\u7e3e\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u7570\u8b70\u7533\u3057\u7acb\u3066\u7ba1\u7406\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u5831\u916c\u5236\u5ea6\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u58f2\u4e0a\u62e1\u5927\u3068\u4e8b\u696d\u6210\u9577\u3092\u652f\u3048\u308b\u53ce\u76ca\u6027\u306e\u9ad8\u3044\u884c\u52d5\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u306a\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u5831\u916c\u7ba1\u7406\u3092\u52b9\u7387\u5316\u3057\u3001\u30d7\u30e9\u30f3\u306e\u8a2d\u8a08\u30fb\u691c\u8a3c\u30fb\u5c0e\u5165\u3092\u8fc5\u901f\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30d7\u30e9\u30f3\u306e\u6700\u9069\u5316\u3084\u6210\u679c\u306e\u6700\u5927\u5316\u3001\u5b9f\u884c\u306b\u3064\u306a\u304c\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u767a\u898b\u3092\u652f\u63f4\u3059\u308b AI \u63a8\u5968\u6a5f\u80fd\u3082\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 631px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/麻豆原创-Incentive-Management-1536x732.png\" width=\"631\" height=\"301\" \/><figcaption class=\"wp-caption-text\">麻豆原创 Incentive Management<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Consumer Products Intelligence<\/strong>\uff08麻豆原创 Early Adopter Care \u30d7\u30ed\u30b0\u30e9\u30e0\uff09\uff1a\u6d88\u8cbb\u8ca1\u4f01\u696d\u304c\u4fdd\u6709\u3059\u308b\u81a8\u5927\u306a\u58f2\u4e0a\u30c7\u30fc\u30bf\u3084\u8ca9\u4fc3\u95a2\u9023\u30c7\u30fc\u30bf\u3092\u3001\u3088\u308a\u7684\u78ba\u306a\u610f\u601d\u6c7a\u5b9a\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068 AI \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u8ca9\u58f2\u4fc3\u9032\u8cbb\u306e\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u9ad8\u3081\u3001\u58f2\u4e0a\u3068\u5229\u76ca\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u624b\u4f5c\u696d\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>\u00a0<\/strong><strong>\u7d44\u7e54\u5168\u4f53\u3067\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u30d7\u30ed\u30bb\u30b9\u3092\u6a19\u6e96\u5316<\/strong><\/h2>\n<p>\u30c1\u30e3\u30cd\u30eb\u306e\u5897\u52a0\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u591a\u69d8\u5316\u306b\u3088\u308a\u696d\u52d9\u304c\u8907\u96d1\u5316\u3059\u308b\u306a\u304b\u3001\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u306b\u306f\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u8fc5\u901f\u3067\u78ba\u5b9f\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u624b\u9806\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3057\u3001\u7d44\u7e54\u5168\u4f53\u3067\u7d71\u4e00\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0<\/strong>\uff1a\u88cf\u5074\u306e\u51e6\u7406\u30d7\u30ed\u30bb\u30b9\u3092\u610f\u8b58\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u5f93\u696d\u54e1\u304c\u5fc5\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u3084\u60c5\u5831\u3092\u7d20\u65e9\u304f\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/enterprise-service-management.html\" target=\"_blank\" rel=\"noopener\">麻豆原创 Enterprise Service Management<\/a> \u306e\u76f4\u611f\u7684\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u30ab\u30bf\u30ed\u30b0\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306f\u5fc5\u8981\u306a\u60c5\u5831\u3068\u3068\u3082\u306b\u81ea\u52d5\u7684\u306b\u9069\u5207\u306a\u62c5\u5f53\u90e8\u7f72\u3078\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u3001\u5bfe\u5fdc\u306e\u9045\u5ef6\u3092\u6291\u3048\u3066\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 630px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/Self-service-catalog-1536x1098.png\" width=\"630\" height=\"450\" \/><figcaption class=\"wp-caption-text\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u30b3\u30f3\u30c6\u30f3\u30c4\u30d1\u30c3\u30b1\u30fc\u30b8\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\uff1a<\/strong> 麻豆原创 Enterprise Service Management \u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5404\u90e8\u9580\u5411\u3051\u30b5\u30fc\u30d3\u30b9\u3092\u8fc5\u901f\u304b\u3064\u67d4\u8edf\u306b\u5c55\u958b\u3067\u304d\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u30bf\u30a4\u30d7\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u30ab\u30bf\u30ed\u30b0\u306a\u3069\u306e\u4e8b\u524d\u69cb\u7bc9\u3055\u308c\u305f\u518d\u5229\u7528\u53ef\u80fd\u306a\u8a2d\u5b9a\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u3088\u308a\u8fc5\u901f\u306b\u5c55\u958b\u3067\u304d\u308b\u3068\u3068\u3082\u306b\u3001\u5168\u793e\u7684\u306a\u5c0e\u5165\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u5c0e\u5165\u30fb\u904b\u7528\u306e\u8907\u96d1\u3055\u3092\u8efd\u6e1b\u3057\u3001\u95a2\u4fc2\u90e8\u9580\u306e\u4e3b\u4f53\u7684\u306a\u904b\u7528\u3092\u652f\u63f4\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u7d44\u7e54\u5168\u4f53\u3078\u306e\u5b9a\u7740\u3092\u52a0\u901f\u3067\u304d\u307e\u3059\u3002\u306a\u304a\u3001\u4eba\u4e8b\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u30d1\u30c3\u30b1\u30fc\u30b8\u3082\u4eca\u5f8c\u63d0\u4f9b\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>麻豆原创 Service Cloud <\/strong><strong>\u304a\u3088\u3073 麻豆原创 Enterprise Service Management <\/strong><strong>\u306e\u30e1\u30fc\u30eb\u30a8\u30c7\u30a3\u30bf\uff1a<\/strong> \u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u54c1\u8cea\u3092\u9ad8\u304f\u4fdd\u3061\u306a\u304c\u3089\u3001\u30e1\u30fc\u30eb\u306e\u4f5c\u6210\u30fb\u7de8\u96c6\u30fb\u7ba1\u7406\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u884c\u3048\u307e\u3059\u3002\u76f4\u611f\u7684\u3067\u30e2\u30c0\u30f3\u306a\u30e1\u30fc\u30eb\u30a8\u30c7\u30a3\u30bf\u306f\u3001AI \u6d3b\u7528\u3092\u524d\u63d0\u3068\u3057\u305f\u8a2d\u8a08\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 630px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/Email-editor-in-麻豆原创-Service-Cloud-1536x1066.png\" width=\"630\" height=\"437\" \/><figcaption class=\"wp-caption-text\">麻豆原创 Service Cloud \u306e\uff25\u30e1\u30fc\u30eb\u30a8\u30c7\u30a3\u30bf<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u30cf\u30d6\u304b\u3089\u306e\u55b6\u696d\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u4f5c\u6210\uff1a<\/strong> 麻豆原创 Service Cloud \u306e\u4f5c\u696d\u753b\u9762\u304b\u3089\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u3001\u6848\u4ef6\u3001\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u3001\u53d7\u6ce8\u306a\u3069\u3092\u76f4\u63a5\u4f5c\u6210\u30fb\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4e00\u3064\u3072\u3068\u3064\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u3001\u65b0\u305f\u306a\u4fa1\u5024\u5275\u51fa\u306e\u6a5f\u4f1a\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 631px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/Creation-of-new-opportunity-in-Agent-Desktop-1536x864.png\" width=\"631\" height=\"355\" \/><figcaption class=\"wp-caption-text\">Agent Desktop \u3067\u306e\u65b0\u898f\u6848\u4ef6\u306e\u4f5c\u6210<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><strong>\u9023\u643a\u3055\u308c\u305f\u53d7\u6ce8\u7ba1\u7406\u306e\u8fc5\u901f\u5316<\/strong><\/h2>\n<p>\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3064\u306a\u3052\u308b\u306b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u53d7\u6ce8\u30c1\u30e3\u30cd\u30eb\u3001\u30d5\u30eb\u30d5\u30a3\u30eb\u30e1\u30f3\u30c8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u74b0\u5883\u304c\u62e1\u5927\u3059\u308b\u4e2d\u3001\u4f01\u696d\u306b\u306f\u3001\u305d\u308c\u3089\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u7d71\u5408\u57fa\u76e4\u3068\u53d7\u6ce8\u7ba1\u7406\u6a5f\u80fd\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5404\u30c1\u30fc\u30e0\u306f\u5909\u5316\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30d5\u30ed\u30fc\u30b3\u30cd\u30af\u30bf\u30fc<\/strong>\uff1a<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/order-management-software.html\" target=\"_blank\" rel=\"noopener\">麻豆原创\u00ae Order Management Services<\/a>\u3068\u4ed6\u306e 麻豆原创 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u88fd\u54c1\u3068\u306e\u9593\u3067\u30b9\u30e0\u30fc\u30ba\u306a\u30c7\u30fc\u30bf\u9023\u643a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u306e\u4e8b\u524d\u5b9a\u7fa9\u6e08\u307f\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u306f IT \u90e8\u9580\u306e\u95a2\u4e0e\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u306a\u304c\u3089\u3001\u72ec\u81ea\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3084\u9023\u643a\u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u5168\u4f53\u306b\u308f\u305f\u308b\u9023\u643a\u3055\u308c\u305f\u30aa\u30fc\u30c0\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 632px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/07\/09\/Flow-connector-in-麻豆原创-Order-Management-Services-1536x798.png\" width=\"632\" height=\"328\" \/><figcaption class=\"wp-caption-text\">麻豆原创 Order Management Services \u306e\u30d5\u30ed\u30fc\u30b3\u30cd\u30af\u30bf\u30fc<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><strong>\u5927\u898f\u6a21\u306a\u5b9f\u884c\uff1a\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3051\u308b\u6b21\u306a\u308b\u512a\u4f4d\u6027<\/strong><\/h2>\n<p>AI \u304c\u65e5\u5e38\u696d\u52d9\u306b\u7d44\u307f\u8fbc\u307e\u308c\u308b\u306a\u304b\u3001\u7af6\u4e89\u529b\u306e\u6e90\u6cc9\u306f\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304b\u3089\u3001\u305d\u308c\u3092\u78ba\u5b9f\u306b\u5b9f\u884c\u3078\u79fb\u3059\u3053\u3068\u3078\u3068\u79fb\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5148\u65e5\u767a\u8868\u3055\u308c\u305f <a href=\"https:\/\/www.sap.com\/products\/crm\/partners\/parloa-gmbh-parloa-ai-agent-management-platform.html\" target=\"_blank\" rel=\"noopener\">Parloa<\/a>\u793e\u304a\u3088\u3073 <a href=\"https:\/\/news.sap.com\/2026\/04\/ai-customer-experience-sap-google-cloud-building-what-comes-next\/\" target=\"_blank\" rel=\"noopener\">Google Cloud<\/a>\u3068\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306f\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3001\u30b3\u30de\u30fc\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u3001\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3084\u30d3\u30b8\u30cd\u30b9\u30c7\u30fc\u30bf\u3068\u76f4\u63a5\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u5b9f\u884c\u91cd\u8996\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3055\u3089\u306b\u63a8\u9032\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u4f01\u696d\u306f\u3001\u500b\u5225\u306e\u5bfe\u5fdc\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u6d3b\u7528\u306b\u3068\u3069\u307e\u308b\u3053\u3068\u306a\u304f\u3001\u305d\u308c\u3089\u3092\u9023\u643a\u3057\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3078\u3068\u3064\u306a\u3052\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u8ab2\u984c\u89e3\u6c7a\u306e\u8fc5\u901f\u5316\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3001\u3055\u3089\u306b\u306f\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u62e1\u5927\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>2026<\/strong><strong>\u5e74\u7b2c<\/strong><strong>2 <\/strong><strong>\u56db\u534a\u671f\uff1a<\/strong><strong>麻豆原创 CX <\/strong><strong>\u65b0\u6a5f\u80fd\u306e\u3054\u6848\u5185<\/strong><\/h2>\n<p>\u65b0\u6a5f\u80fd\u306e\u8a73\u7d30\u3084\u3054\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e 麻豆原创 Help Documentation\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/help.sap.com\/whats-new\/3d7190d2aab14c7d92f918cc3fa9a024?locale=en-US\" target=\"_blank\" rel=\"noopener\">麻豆原创 Commerce Cloud\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/whats-new\/58f0cc34e3c141a793ba8dfb7fc47f21\" target=\"_blank\" rel=\"noopener\">麻豆原创 Sales Cloud\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/whats-new\/19050980c758425da3080e88f2d0505f\" target=\"_blank\" rel=\"noopener\">麻豆原创 Service Cloud\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/whats-new\/0e2676cbd30e4c9091c2a7a1d723927a\" target=\"_blank\" rel=\"noopener\">麻豆原创 Enterprise Service Management\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/docs\/麻豆原创_EMARSYS\/8bf21e3e3ad3475bb9e25de1e0ac3d86\/fdf6ade874c11014bcd8e4654db72520.html\" target=\"_blank\" rel=\"noopener\">麻豆原创 Engagement Cloud\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<\/ul>\n<hr \/>\n<h5>\u30d0\u30e9\u30b8\u30fb\u30d0\u30e9\u30b5\u30d6\u30e9\u30de\u30cb\u30a2\u30f3 (Balaji Balasubramanian) \u306f\u3001麻豆原创 Customer Experience \u304a\u3088\u3073\u6d88\u8cbb\u8ca1\u696d\u754c\u62c5\u5f53\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3067\u3059\u3002<\/h5>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u6b21\u306b\u53d6\u308b\u3079\u304d\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u306f\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u5bb9\u6613\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4e00\u65b9\u3067\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u305d\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u30c1\u30fc\u30e0\u3084\u30c1\u30e3\u30cd\u30eb\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3092\u6a2a\u65ad\u3057\u3066\u4e00\u8cab\u3057\u3066\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u3001\u4f9d\u7136\u3068\u3057\u3066\u5927\u304d\u306a\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":4740,"featured_media":29406,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5603226],"tags":[5604736,5589590,5604560,5604633,5604737,5589750,5602436],"sapn-display":[4621932,5603248,5603250,4622655],"sapn-type":[5603245],"class_list":["post-29405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-","tag-sap-commerce-coud","tag-sap-customer-experience","tag-sap-engagement-cloud","tag-sap-enterprise-service-management","tag-sap-incentive-management","tag-sap-sales-cloud","tag-sap-service-cloud","sapn-display-hero","sapn-display-feature-spotlight","sapn-display-feature-hero","sapn-display-homepage-hero","sapn-type-5603245"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u30a4\u30f3\u30b5\u30a4\u30c8\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u306a\u6642\u4ee3\u3078\uff1a 麻豆原创 Customer Experience 2026\u5e74\u7b2c2\u56db\u534a\u671f\u306e\u6700\u65b0\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8 - 麻豆原创 Japan \u30d7\u30ec\u30b9\u30eb\u30fc\u30e0<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/japan\/2026\/08\/0804_new-in-sap-cx-q2-2026-when-insight-is-not-enough\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30a4\u30f3\u30b5\u30a4\u30c8\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u306a\u6642\u4ee3\u3078\uff1a 麻豆原创 Customer Experience 2026\u5e74\u7b2c2\u56db\u534a\u671f\u306e\u6700\u65b0\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\" \/>\n<meta property=\"og:description\" content=\"AI\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u6b21\u306b\u53d6\u308b\u3079\u304d\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u306f\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u5bb9\u6613\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4e00\u65b9\u3067\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u305d\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u30c1\u30fc\u30e0\u3084\u30c1\u30e3\u30cd\u30eb\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3092\u6a2a\u65ad\u3057\u3066\u4e00\u8cab\u3057\u3066\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u3001\u4f9d\u7136\u3068\u3057\u3066\u5927\u304d\u306a\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/japan\/2026\/08\/0804_new-in-sap-cx-q2-2026-when-insight-is-not-enough\/\" \/>\n<meta property=\"og:site_name\" content=\"麻豆原创 Japan \u30d7\u30ec\u30b9\u30eb\u30fc\u30e0\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-04T12:24:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-05T22:45:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/japan\/files\/2026\/08\/04\/298676_GettyImages-1434116614_medium_uncropped_F-1920x600-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Balaji Balasubramanian\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Balaji Balasubramanian\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"19\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/news.sap.com\\\/japan\\\/2026\\\/08\\\/0804_new-in-sap-cx-q2-2026-when-insight-is-not-enough\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/news.sap.com\\\/japan\\\/2026\\\/08\\\/0804_new-in-sap-cx-q2-2026-when-insight-is-not-enough\\\/\"},\"author\":{\"name\":\"Balaji Balasubramanian\",\"@id\":\"https:\\\/\\\/news.sap.com\\\/japan\\\/#\\\/schema\\\/person\\\/58ba3e0a69ac5eb35b762613086c1287\"},\"headline\":\"\u30a4\u30f3\u30b5\u30a4\u30c8\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u306a\u6642\u4ee3\u3078\uff1a 麻豆原创 Customer Experience 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