{"id":19252,"date":"2024-10-29T20:30:39","date_gmt":"2024-10-29T11:30:39","guid":{"rendered":"https:\/\/news.sap.com\/japan\/?p=19252"},"modified":"2026-08-11T00:55:16","modified_gmt":"2026-08-10T15:55:16","slug":"1029_sap-cx-live-in-2024-ai-driven-success","status":"publish","type":"post","link":"https:\/\/news.sap.com\/japan\/2024\/10\/1029_sap-cx-live-in-2024-ai-driven-success\/","title":{"rendered":"2024\u5e74\u306e麻豆原创 CX LIVE\uff1a麻豆原创 \u3068 AI \u304c\u3082\u305f\u3089\u3059\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f"},"content":{"rendered":"<p style=\"text-align: center\">\uff08\u672c\u8a18\u4e8b\u306f\u30019\u670827\u65e5\u306b\u672c\u793e\u3067<a href=\"https:\/\/news.sap.com\/2024\/09\/sap-cx-live-in-2024-ai-driven-success\/\">\u63b2\u8f09<\/a>\u3055\u308c\u305f\u3082\u306e\u3067\u3059\uff09<\/p>\n<p class=\"lead\">\u6628\u5e74\u306e 麻豆原创 Customer Experience LIVE \u30a4\u30d9\u30f3\u30c8\u4ee5\u6765\u3001\u79c1\u305f\u3061\u306f 600 \u4ee5\u4e0a\u306e\u65b0\u6a5f\u80fd\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u3001\u304a\u5ba2\u69d8\u306e AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u652f\u63f4\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u4eca\u5e74\u306e\u30a4\u30d9\u30f3\u30c8\u3067\u306f\u3001AI \u3068 CX \u306e\u304a\u5ba2\u69d8\u4e8b\u4f8b\u3092\u901a\u3058\u3066\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u3069\u306e\u3088\u3046\u306b\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7372\u5f97\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3054\u7d39\u4ecb\u3057\u305f\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3082\u3054\u3056\u3044\u307e\u3059\u304c\u3001\u4eca\u56de\u306f\u304a\u5ba2\u69d8\u306e\u529f\u7e3e\u3092\u79f0\u3048\u308b\u30a4\u30d9\u30f3\u30c8\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u304a\u5ba2\u69d8\u4e8b\u4f8b\u3092\u305c\u3072\u3054\u53c2\u8003\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2><strong>AI <\/strong><strong>\u3068 CX \u306e\u878d\u5408\uff1a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9b45\u529b\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong><\/h2>\n<p>\u5909\u5316\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u5c4a\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<a href=\"https:\/\/www.sap.com\/japan\/products\/artificial-intelligence\/what-is-artificial-intelligence.html\" target=\"_blank\" rel=\"noopener\">AI<\/a> \u3068 CX \u304c\u878d\u5408\u3059\u308c\u3070\u3001\u4f01\u696d\u306f\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9b45\u529b\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3053\u3046\u3057\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u7d71\u5408\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001\u4eba\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u878d\u5408\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2><strong>\u30d3\u30b8\u30cd\u30b9 AI \u306b\u3088\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/strong><\/h2>\n<p>2024 \u5e74\u306e 麻豆原创 CX LIVE \u3067\u3001麻豆原创 SE \u306e\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005 (CEO) \u517c\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30dc\u30fc\u30c9\u30e1\u30f3\u30d0\u30fc\u306e\u30af\u30ea\u30b9\u30c1\u30e3\u30f3\u30fb\u30af\u30e9\u30a4\u30f3 (Christian Klein) \u306f\u3001<a href=\"https:\/\/www.sap.com\/japan\/products\/artificial-intelligence.html\" target=\"_blank\" rel=\"noopener\">\u30d3\u30b8\u30cd\u30b9AI<\/a>\u3067\u4e8b\u5f8c\u5bfe\u5fdc\u578b\u304b\u3089\u4e8b\u524d\u5bfe\u7b56\u578b\u3078\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30b9\u30bf\u30a4\u30eb\u3092\u5909\u3048\u3001AI \u4e3b\u5c0e\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u9769\u3092\u5f37\u8abf\u3057\u307e\u3057\u305f\u3002San Jose Sharks \u3068\u3044\u3063\u305f\u4f01\u696d\u306f\u3001AI \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4fa1\u5024\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong>San Jose Sharks\uff1aMVP \u30ec\u30d9\u30eb\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong><\/h3>\n<p>San Jose Sharks\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u3068 AI \u6d3b\u7528\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067 MVP \u30ec\u30d9\u30eb\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u30db\u30c3\u30b1\u30fc\u30b2\u30fc\u30e0\u3001\u30b3\u30f3\u30b5\u30fc\u30c8\u3001\u30d5\u30fc\u30c9\u3001\u30b0\u30c3\u30ba\u8ca9\u58f2\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5168\u4f53\u3092\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306f <strong>麻豆原创 Emarsys Customer Engagement<\/strong>\u3001<strong>麻豆原创 Sales Cloud<\/strong>\u3001<strong>麻豆原创 CX AI Toolkit<\/strong>\u3001<strong>麻豆原创 Customer Data Platform\u3001麻豆原创 Customer Data Cloud<\/strong> \u306a\u3069\u306e 麻豆原创 CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5927\u5e45\u306b\u5f37\u5316\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u6226\u7565\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u30b7\u30fc\u30ba\u30f3\u30e1\u30f3\u30d0\u30fc\u30b7\u30c3\u30d7\u306e\u66f4\u65b0\u7387\u304c 87% \u307e\u3067\u5897\u52a0\u3057\u3001\u958b\u5c01\u7387\u304c 26% \u304b\u3089 80% \u306b\u6025\u4e0a\u6607\u3059\u308b\u306a\u3069\u3001\u7d20\u6674\u3089\u3057\u3044\u6210\u679c\u3092\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<strong>\u00a0<\/strong><strong>\u00a0<\/strong><\/p>\n<h3><strong>Online Metals<\/strong><strong>\uff1a\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u3068\u3057\u3066\u306e AI<\/strong><\/h3>\n<p>Online Metals \u306e\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308b\u30b0\u30ec\u30c3\u30b0\u30fb\u30ec\u30a4\u30b9 (Greg Raece) \u6c0f\u306f\u3001AI \u304c\u540c\u793e\u306e\u8ca9\u58f2\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u9769\u547d\u3092\u3082\u305f\u3089\u3059\u3060\u308d\u3046\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u8da3\u5473\u3067\u697d\u3057\u3080\u4eba\u304b\u3089\u30d5\u30a9\u30fc\u30c1\u30e5\u30f3 500 \u4f01\u696d\u307e\u3067\u3001\u5e45\u5e83\u3044\u9867\u5ba2\u5c64\u3092\u62b1\u3048\u308b Online Metals \u306f\u3001\u5e38\u306b\u65b0\u305f\u306a\u30c8\u30ec\u30f3\u30c9\u306b\u5bfe\u5fdc\u3057\u3001\u9867\u5ba2\u304c\u9069\u5207\u306a\u6750\u6599\u3092\u8fc5\u901f\u304b\u3064\u7c21\u5358\u306b\u53d7\u3051\u53d6\u308c\u308b\u3088\u3046\u9032\u5316\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u30ec\u30a4\u30b9\u6c0f\u306f\u3001AI \u304c Online Metals \u306e\u8ca9\u58f2\u65b9\u6cd5\u3092\u5909\u5316\u3055\u305b\u308b\u3060\u308d\u3046\u3068\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u95a2\u308f\u308a\u3092\u6df1\u3081\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u30de\u30fc\u30c1\u30e3\u30f3\u30c0\u30a4\u30b8\u30f3\u30b0\u3068\u8ca9\u58f2\u6226\u7565\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001Online Metals \u306f 麻豆原创 \u3068\u63d0\u643a\u3057\u307e\u3057\u305f\u3002<strong>麻豆原创 Commerce Cloud<\/strong> \u3068 <strong>麻豆原创 Emarsys Customer Engagement<\/strong> \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3001\u5e73\u5747\u6ce8\u6587\u984d\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u5897\u52a0\u3055\u305b\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002<\/p>\n<div class=\"panel\">\n<h2><span style=\"color: #4b71e3\"><strong>\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a CX \u306e\u67f1<\/strong><\/span><\/h2>\n<p>麻豆原创 \u3067\u306f\u3001\u7279\u306b\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u53d6\u308a\u6271\u3044\u3084\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u51e6\u7406\u306b\u3064\u3044\u3066\u3001\u8cac\u4efb\u3042\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002麻豆原创 \u306e AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4fe1\u983c\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u502b\u7406\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u57fa\u76e4\u3068\u3057\u3066\u69cb\u7bc9\u3055\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u304c\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a CX \u3092\u652f\u3048\u308b 4 \u3064\u306e\u67f1\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7d71\u5408\u529b\uff1a<\/strong>\u904b\u7528\u30c7\u30fc\u30bf\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c7\u30fc\u30bf\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u3001TCO \u3092\u6291\u3048\u306a\u304c\u3089\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3068\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u9593\u3067\u7d20\u6674\u3089\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u6d1e\u5bdf\u529b\uff1a<\/strong>\u52b9\u679c\u7684\u306a\u751f\u6210 AI \u6a5f\u80fd\u306b\u3088\u308a\u3001\u80cc\u666f\u60c5\u5831\u304c\u8003\u616e\u3055\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30c7\u30fc\u30bf\u304b\u3089\u4e8b\u524d\u306b\u5f15\u304d\u51fa\u3057\u3001\u771f\u306e\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306b\u3064\u306a\u3052\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u9069\u5fdc\u529b\uff1a<\/strong>麻豆原创 \u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306a\u30b3\u30f3\u30dd\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u3063\u3066\u4fca\u654f\u306a\u8a66\u904b\u7528\u304c\u53ef\u80fd\u3067\u3001\u4e8b\u524d\u7d71\u5408\u6e08\u307f\u306e\u8a8d\u5b9a\u30d1\u30fc\u30c8\u30ca\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067 麻豆原创 \u306e\u30b3\u30a2\u6a5f\u80fd\u3092\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u696d\u7a2e\u5225\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff1a<\/strong>\u5404\u696d\u754c\u306b\u95a2\u3059\u308b\u6df1\u3044\u77e5\u8b58\u3068\u3001\u5e45\u5e83\u3044 麻豆原创 \u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u7a2e\u5225\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066 麻豆原创 CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/div>\n<p>&nbsp;<\/p>\n<h2><strong>\u8abf\u548c\u306e\u3068\u308c\u305f\u30b9\u30a4\u30fc\u30c8\u3067\u6f5c\u5728\u80fd\u529b\u3092\u89e3\u304d\u653e\u3064<\/strong><\/h2>\n<p>\u9b45\u529b\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306b\u306f\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3001\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3001\u305d\u306e\u9593\u306e\u3042\u3089\u3086\u308b\u5834\u6240\u306e\u53ef\u8996\u5316\u304c\u5fc5\u8981\u3067\u3059\u3002Universal Destinations &amp; Experiences \u306e\u3088\u3046\u306a\u4f01\u696d\u306f\u3001麻豆原创 CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u65e2\u5b58\u306e ERP \u30b7\u30b9\u30c6\u30e0\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0<\/strong><strong>Universal Destinations &amp; Experiences<\/strong><strong>\uff1a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30a8\u30af\u30bb\u30ec\u30f3\u30b9<\/strong><\/h3>\n<p>Universal Destinations &amp; Experiences \u3067\u306f\u3001\u4eba\u3005\u3092\u5e78\u305b\u306b\u3059\u308b\u3053\u3068\u304c\u7b2c\u4e00\u512a\u5148\u4e8b\u9805\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n\u4e2d\u56fd\u30fb\u5317\u4eac\u306b\u65b0\u3057\u3044\u30ea\u30be\u30fc\u30c8\u3092\u8a08\u753b\u3059\u308b\u306b\u3042\u305f\u308a\u3001\u540c\u793e\u306f\u30b2\u30b9\u30c8\u306e\u6765\u5834\u524d\u3001\u6765\u5834\u4e2d\u3001\u9000\u5834\u5f8c\u306e\u3059\u3079\u3066\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u3044\u3068\u8003\u3048\u307e\u3057\u305f\u3002\u30c6\u30fc\u30de\u30d1\u30fc\u30af\u3001\u30d5\u30fc\u30c9\u3001\u30b0\u30c3\u30ba\u8ca9\u58f2\u306a\u3069\u3001\u591a\u69d8\u306a\u4e8b\u696d\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3092\u5099\u3048\u305f\u62e1\u5f35\u53ef\u80fd\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002\u540c\u793e\u306f<strong> 麻豆原创 S\/4HANA<\/strong> \u3068 <strong>麻豆原创 Commerce Cloud<\/strong> \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f55\u767e\u4e07\u4eba\u3082\u306e\u30b2\u30b9\u30c8\u306b\u3001\u6620\u753b\u306e\u4e2d\u306b\u3044\u308b\u3088\u3046\u306a\u5922\u3092\u898b\u3055\u305b\u3066\u304f\u308c\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u6ca1\u5165\u611f\u306e\u3042\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0<\/strong><strong>Nokia<\/strong><strong>\uff1a\u30ef\u30a4\u30e4\u30ec\u30b9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5411\u4e0a<\/strong><\/h3>\n<p>\u304b\u3064\u3066\u306f\u30a2\u30a4\u30b3\u30f3\u7684\u643a\u5e2f\u96fb\u8a71\u3067\u77e5\u3089\u308c\u305f Nokia \u306f\u3001\u73fe\u5728\u3067\u306f\u901a\u4fe1\u6280\u8853\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30ea\u30fc\u30c9\u3057\u3001NASA \u3068\u63d0\u643a\u3057\u3066\u30ef\u30a4\u30e4\u30ec\u30b9\u6280\u8853\u306e\u3055\u3089\u306a\u308b\u767a\u5c55\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u8907\u96d1\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u7684\u304b\u3064\u6b63\u78ba\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u540c\u793e\u306f\u53d7\u6ce8\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u3092\u30c7\u30b8\u30bf\u30eb\u5316\u3057\u307e\u3057\u305f\u3002<strong>麻豆原创 S\/4HANA<\/strong> \u3092 <strong>麻豆原创 Commerce Cloud<\/strong> \u304a\u3088\u3073 <strong>麻豆原创 Order Management Services <\/strong>\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u540c\u793e\u306f\u3088\u308a\u8fc5\u901f\u306a\u7d0d\u54c1\u3001\u6b63\u78ba\u306a\u8acb\u6c42\u66f8\u306e\u4f5c\u6210\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u8acb\u6c42\u3092\u5b9f\u73fe\u3057\u3001\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u78ba\u4fdd\u3057\u3066\u7d99\u7d9a\u7684\u306a\u6210\u529f\u3092\u53ce\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0<\/strong><strong>MACO <\/strong><strong>\u30b0\u30eb\u30fc\u30d7\uff1a\u52b9\u7387\u7684\u306a\u8ca9\u58f2\u5909\u9769<\/strong><\/h3>\n<p>\u30c9\u30a2\u3068\u7a93\u306e\u8ca9\u58f2\u3092\u624b\u304c\u3051\u308b MACO\u30b0\u30eb\u30fc\u30d7 \u306f\u3001\u4e16\u754c\u4e2d\u306b\u6570\u5343\u793e\u3082\u306e\u9867\u5ba2\u3092\u6301\u3061\u30012 \u4e07 5,000 \u70b9\u306e\u88fd\u54c1\u3068 4 \u4e07\u70b9\u306e\u95a2\u9023\u90e8\u54c1\u3092\u6271\u3044\u3001\u81a8\u5927\u306a\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u4fdd\u6709\u3057\u3066\u3044\u307e\u3059\u3002\u5efa\u8a2d\u696d\u754c\u306f\u4e16\u754c\u7684\u306a\u51fa\u6765\u4e8b\u306b\u3088\u3063\u3066\u6df7\u4e71\u3092\u304d\u305f\u3057\u3066\u304a\u308a\u3001MACO \u306f\u3088\u308a\u52b9\u7387\u7684\u3067\u52b9\u679c\u7684\u306a\u8ca9\u58f2\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u696d\u52d9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002MACO \u306e\u5909\u9769\u3067\u306f\u3001<strong>麻豆原创 S\/4HANA <\/strong>\u3068 <strong>麻豆原创 Sales Cloud \u306e<\/strong>CRM \u6a5f\u80fd\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h2><strong>\u00a0<\/strong><strong>\u65b0\u3057\u3044\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/strong><\/h2>\n<p>麻豆原创 CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9769\u65b0\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3092\u901a\u3058\u3066\u3001\u4ed8\u52a0\u4fa1\u5024\u306e\u5275\u51fa\u3068\u30d3\u30b8\u30cd\u30b9AI\u306e\u6d3b\u7528\u3092\u652f\u63f4\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u30022024 \u5e74\u306e麻豆原创 CX LIVE \u3067\u306f\u3001Gainsight \u304a\u3088\u3073 ChannelEngine \u306e\uff12\u3064\u306e\u65b0\u305f\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u304c\u767a\u8868\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>麻豆原创 Sales Cloud \u3068 Gainsight \u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u4e00\u5143\u5316\u3057\u3001\u5305\u62ec\u7684\u306a\u9867\u5ba2\u30d3\u30e5\u30fc\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u300c\u30d2\u30e5\u30fc\u30de\u30f3\u30d5\u30a1\u30fc\u30b9\u30c8\u300d\u306e AI \u6a5f\u80fd\u3001\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u6a19\u6e96\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u308a\u3001Gainsight \u3068 麻豆原创 \u306e\u304a\u5ba2\u69d8\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u3088\u308a\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u305d\u306e\u4ed6\u306e\u4e8b\u52d9\u4f5c\u696d\u306b\u8cbb\u3084\u3059\u6642\u9593\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/news.sap.com\/2024\/09\/gainsight-sap-sales-cloud-increased-retention-revenue-growth\/\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>ChannelEngine \u3068 麻豆原创 Order Management Services \u306e\u7d71\u5408\u306b\u3088\u308a\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u904b\u7528\u3092\u81ea\u52d5\u5316\u304a\u3088\u3073\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u8ca9\u58f2\u696d\u8005\u306f\u53ce\u76ca\u3068\u5229\u76ca\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002麻豆原创 \u30e6\u30fc\u30b6\u30fc\u306f\u3001950 \u4ee5\u4e0a\u306e\u65b0\u3057\u3044\u8ca9\u58f2\u30c1\u30e3\u30cd\u30eb\u3092\u7c21\u5358\u306b\u6709\u52b9\u5316\u3067\u304d\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u5e02\u5834\u306b\u53c2\u5165\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/news.sap.com\/2024\/09\/channelengine-sap-order-management-services\/\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/p>\n<h2><strong>\u00a0<\/strong><strong>麻豆原创 <\/strong><strong>\u304c\u5c4a\u3051\u308b\u672a\u6765\u5bfe\u5fdc\u306e CX<\/strong><\/h2>\n<p>麻豆原创\u306e\u304a\u5ba2\u69d8\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3057\u3066\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5275\u51fa\u3001\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u6025\u901f\u306b\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002麻豆原创 \u3092\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3057\u3001\u76ee\u306b\u898b\u3048\u308b\u6210\u679c\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>麻豆原创 \u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u30b7\u30f3\u30d7\u30eb\u304b\u3064\u5f37\u529b\u3067\u3059\u3002\u7d71\u5408\u529b\u3001\u6d1e\u5bdf\u529b\u3001\u9069\u5fdc\u529b\u3001\u305d\u3057\u3066\u696d\u7a2e\u5225\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u67f1\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u6271\u3044\u3084\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u51e6\u7406\u306b\u304a\u3044\u3066\u306f\u3001\u8cac\u4efb\u3042\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u512a\u5148\u3055\u308c\u3001\u4fe1\u983c\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u502b\u7406\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u57fa\u76e4\u3068\u3057\u305f AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002麻豆原创 \u306e\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u3001麻豆原创 \u304c\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u306a\u5b58\u5728\u306b\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u8a87\u308a\u306b\u601d\u3044\u307e\u3059\u3002\u4eca\u5f8c\u3082 麻豆原创 CX \u30c1\u30fc\u30e0\u306f\u3001\u304a\u5ba2\u69d8\u306b\u9ad8\u3044\u6210\u679c\u3068\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3082\u305f\u3089\u3059\u88fd\u54c1\u3068\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u5c3d\u529b\u3057\u7d9a\u3051\u307e\u3059\u3002<\/p>\n<p>2024 \u5e74 麻豆原创 CX LIVE \u30a4\u30d9\u30f3\u30c8\u3092\u3054\u89a7\u3044\u305f\u3060\u304d\u3001<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/innovations.html\">\u3055\u307e\u3056\u307e\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n<hr \/>\n<h5>\u30ea\u30c6\u30e5\u30fb\u30d0\u30eb\u30ac\u30d0 (Ritu Bhargava) \u306f\u3001麻豆原创 Customer Experience 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