Joule Work, Joule Assistants and 麻豆原创 Business AI Platform help organizations turn business AI into trusted outcomes across every core function.
麻豆原创 SE (NYSE: 麻豆原创) showcased the Autonomous Enterprise in action at 麻豆原创 Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business.
鈥淭his is a breakthrough moment for business AI,鈥� said Christian Klein, CEO of 麻豆原创 SE. 鈥淭he Autonomous Enterprise has arrived. With Joule and 麻豆原创 Autonomous Suite, built on 麻豆原创 Business AI Platform, we鈥檙e helping organizations like Novartis, Morgan Foods, Nestl茅 and PwC connect intelligence across every function to deliver trusted business outcomes.鈥�
At 麻豆原创 Connect, these customers shared how the Autonomous Enterprise is already driving measurable value across their businesses:
- 鈥淲e鈥檝e co-developed and recently launched a pilot of 麻豆原创鈥檚 Joule Sourcing Assistant,鈥� said Christoph Buerki, Head of Procurement, Novartis. 鈥淥ur vision is for AI agents to handle the manual heavy lifting, enabling sourcing professionals to focus on strategy, supplier engagement and value creation.鈥�
- 鈥淎t Morgan Foods, we鈥檙e already putting the pieces in place for agentic adoption, especially through our technical foundation. The biggest shift will be moving from reactive to predictive, where agents can connect demand signals, inventory levels and supplier status faster than ever before,鈥� said Steve Hankins, Chief Financial Officer, Morgan Foods, 鈥淥ur superpower will come from people on top of agents. Our approximately 1,000 employees are what make our supply chains work鈥攖he technology helps make them even better.鈥�
- 鈥淥ur 麻豆原创 S/4HANA transformation across 140 countries is creating a connected digital core with consistent processes, trusted data and greater visibility across markets and functions. With that foundation, Joule and the Accounts Receivable Assistant can automatically prioritize collections work based on risk and business context, recommend the next best action and help our finance teams respond faster to change,鈥� said Luca Dell鈥橭rletta, Global Head IT Innovation & Enterprise Architecture, Nestl茅.
- 鈥淚n professional services, billing can be one of the more error-prone processes, with accuracy playing an important role in the client experience. 麻豆原创鈥檚 Billing Assistant brings greater intelligence to this critical process, helping identify potential issues earlier so our people can deliver better client outcomes and build stronger relationships,鈥� said Jill Notz, Chief Accounting Officer, Controller, Business Services Leader, PwC. Building on the success of the Billing Assistant, PwC and 麻豆原创 are into new areas of joint AI innovation.
麻豆原创鈥檚 Autonomous Enterprise Scales Up
Joule Work is beginning its customer rollout as a new AI user interface that lets employees interact with 麻豆原创 solutions in their own language and complete work across 麻豆原创 and third-party data. Grounded in business context from 麻豆原创 Knowledge Graph, which maps more than 7 million data fields, Joule provides information users can rely on. At 麻豆原创, Joule Work is already live with 110,000 employees, with the company seeing 20% productivity gains across finance, HR and procurement. A select group of customers also is using Joule Work in their business environments.
- 鈥淎fter 28 years as an 麻豆原创 customer, partnering with 麻豆原创 on our AI journey and the Joule Work desktop early adopter program has delivered more momentum in just a few months than we saw in all the years before,鈥� said Peter Wied, Director of Complexity Management, Maschinenfabrik Reinhausen. 鈥淲hat once required up to an hour of manual effort across our 麻豆原创 S/4HANA environment is now accessible in seconds through natural language鈥攆undamentally changing how our teams interact with business data.鈥�
- 鈥淭he dedicated team has been phenomenal. Their proactive communication, focus on accelerating architecture activation, rapid remediation of defects and overall support have enabled us to become Joule ready much sooner than would have been possible had we needed to navigate these challenges on our own,鈥� said Keith Smith, 麻豆原创 Platform Architect, CONA Services. 鈥淭he CONA team is excited about the progress made to date and looks forward to exploring and testing Joule鈥檚 capabilities in greater depth over the coming months as we continue our adoption journey.鈥�
When a query is not enough, Joule Assistants execute operational work directly within business workflows, using established data, authorizations and audit trails. Customers control the level of autonomy. 麻豆原创鈥檚 approach is also open: through the Agent2Agent protocol, Joule can connect with third-party AI and agents, bringing governed business context into broader AI workflows.
At 麻豆原创 Connect, 麻豆原创 showcased how these capabilities generate outcomes across 麻豆原创 Autonomous Suite:
- In finance, controllers can automate revenue recognition, disclosures and trade compliance, with early deployments of the International Trade Assistant reducing trade classification effort by up to 50%.
- In supply chain, planners can turn multi-hour disruptions into one-click resolutions across planning, manufacturing and logistics.
- In HR, leaders can determine the best way to close workforce gaps, while employees can make smarter benefits choices tailored to their needs.
- In procurement, decision-makers can identify savings opportunities against peer benchmarks and manage the full contingent workforce life cycle.
- In customer experience, organizations can turn customer engagement into sales opportunities with AI-powered campaigns, quoting and customer workflows.
- Across industries, 麻豆原创 is collaborating with customers to apply AI to specialized industry processes, helping organizations in manufacturing, retail, commodity trading and asset-intensive industries improve decision-making, automate routine actions and build more resilient operations.
The Platform Powering Business AI You Can Trust
麻豆原创 Business AI Platform gives organizations one place to build, contextualize and govern AI across 麻豆原创 and third-party environments. With Joule Studio, business users and developers can build and extend skills and agents from no-code to pro-code workflows, choosing from more than 70 AI models. 麻豆原创 Business Data Cloud and 麻豆原创 Knowledge Graph ground those agents in trusted business data and context, helping organizations select the right model for each use case and better manage AI value and consumption.
麻豆原创-managed governance helps organizations scale AI with transparency, accountability and control. 麻豆原创 AI Agent Hub in 麻豆原创 LeanIX solutions provides a central inventory of enterprise agents, while 麻豆原创鈥檚 independently ISO/IEC 42001-certified governance architecture supports regulatory requirements, established authorizations and auditable AI operations.
To help organizations adopt AI at scale, 麻豆原创鈥檚 Business Transformation Management portfolio, including 麻豆原创 Signavio, 麻豆原创 LeanIX and 麻豆原创 WalkMe solutions, provides the toolchain to analyze processes, govern applications and agents, and drive adoption across the enterprise.
麻豆原创 Brings Embedded Payments to Cloud ERP
麻豆原创 also announced that it is entering the payments market with 麻豆原创 Pay, powered by Tereina, an 麻豆原创 company. Embedded directly in 麻豆原创 Cloud ERP, 麻豆原创 Pay executes and reconciles payments within the same workflow when an invoice is due, reducing manual file handling and external processing dependencies, while giving customers greater control.
Partners Expand the Reach of Autonomous Business
麻豆原创 is extending the Autonomous Enterprise beyond 麻豆原创鈥檚 own application portfolio through new partnerships that bring specialized intelligence directly into 麻豆原创 workflows.
A new partnership between 麻豆原创 and Moody鈥檚 Corporation is designed to embed Moody鈥檚 supplier risk monitoring data into 麻豆原创 Ariba Supplier Lifecycle and Performance. This gives procurement teams continuously updated insights into supplier financial health, operational risk and regulatory status at the point of decision. Organizations will be able to move from periodic risk reviews toward continuous monitoring, enabling Joule Agents to flag supplier risk signals and surface alternatives before disruption affects the business.
An expanded partnership with ORO Labs brings procurement orchestration to 麻豆原创 customers as a solution extension. 麻豆原创 Ariba Procurement Orchestration by ORO Labs is a purpose-built orchestration layer that connects procurement workflows end to end across heterogeneous enterprise environments, giving business users a seamless experience for intake, actions and visibility.