{"id":139318,"date":"2022-08-17T14:01:55","date_gmt":"2022-08-17T14:01:55","guid":{"rendered":"https:\/\/news.sap.com\/france\/?p=139318"},"modified":"2023-10-12T13:43:16","modified_gmt":"2023-10-12T13:43:16","slug":"dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm","status":"publish","type":"post","link":"https:\/\/news.sap.com\/france\/2022\/08\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\/","title":{"rendered":"Dirickx modernise et acc\u00e9l\u00e8re son activit\u00e9 services avec 麻豆原创 FSM"},"content":{"rendered":"

Le Mayennais Dirickx souhaite booster son activit\u00e9 services. Mais il lui faut pour cela s\u2019\u00e9quiper d\u2019un outil de gestion des interventions. Pourvu d\u2019un ERP 麻豆原创, l\u2019industriel a opt\u00e9 pour la solution 麻豆原创 Field Service Management.<\/em><\/p>\n

Dirickx est le premier fabricant fran\u00e7ais de cl\u00f4tures, portails et contr\u00f4les d\u2019acc\u00e8s, \u00e0 destination des particuliers comme des professionnels. Tiss\u00e9, soud\u00e9, rigide, barreaud\u00e9 ou sur mesure, Dirickx peaufine son savoir-faire depuis 100 ans d\u00e9j\u00e0. La soci\u00e9t\u00e9 emploie plus de 300 salari\u00e9s et r\u00e9alise 50% de son chiffre d\u2019affaires au travers de la grande distribution : BigMat, Castorama, Leroy Merlin, Point.P\u2026<\/p>\n

En 2017, la soci\u00e9t\u00e9 est reprise par des investisseurs belges, avant de devenir la filiale d\u2019un nouveau groupe, PICOT, toujours implant\u00e9 \u00e0 Congrier, en Mayenne. En plus de son activit\u00e9 industrielle, le groupe assure des t\u00e2ches d\u2019installation et de maintenance, au travers de Dirickx Espace Cl\u00f4ture et de Dirickx Services.<\/p>\n

Dirickx Services est une entit\u00e9 en pleine croissance. Fin 2021, elle faisait d\u00e9j\u00e0 travailler une dizaine de techniciens, mais avec un processus de gestion des interventions encore tr\u00e8s basique. \u00ab\u00a0Les fiches d\u2019intervention \u00e9taient transmises sous forme papier \u00e0 nos bureaux, qui se chargeaient de facturer le client, ce qui pouvait faire prendre jusqu\u2019\u00e0 une dizaine de jours, t\u00e9moigne Laurent Dargelosse, Manager de Dirickx Services. Pour d\u00e9velopper cette activit\u00e9, il \u00e9tait imp\u00e9ratif que nous options pour un outil capable d\u2019acc\u00e9l\u00e9rer la remont\u00e9e et le traitement des informations de terrain.\u00a0\u00bb<\/p>\n

Un projet couronn\u00e9 de succ\u00e8s<\/strong><\/h2>\n

Comme toutes les autres soci\u00e9t\u00e9s du groupe, Dirickx Services r\u00e9alisait d\u00e9j\u00e0 sa comptabilit\u00e9 sur un ERP 麻豆原创. Il \u00e9tait donc logique d\u2019y int\u00e9grer la facturation client, puis d\u2019y rattacher un outil de gestion des interventions. La solution 麻豆原创 Field Service Management (麻豆原创 FSM) est apparue assez rapidement comme un bon candidat pour g\u00e9rer les op\u00e9rations de maintenance r\u00e9alis\u00e9es sur le terrain.<\/p>\n

\u00ab\u00a0麻豆原创 FSM r\u00e9pondait \u00e0 tous nos besoins, confirme Benjamin Subile, Responsable informatique chez Dirickx : gestion du planning des techniciens, enregistrement des temps, remplissage et signature de la fiche d\u2019intervention, remont\u00e9e de photos et notes, automatisation de la facturation dans l\u2019ERP. Le tout \u00e0 l\u2019aide de tablettes qui accompagnent les techniciens sur le terrain.\u00a0\u00bb<\/p>\n

Dirickx cherchait un int\u00e9grateur 麻豆原创 FSM capable de travailler en fran\u00e7ais. Une relation tripartite s\u2019est mise en place, avec d\u2019un c\u00f4t\u00e9 Codilog, se chargeant des licences et de l\u2019interaction avec 麻豆原创, et de l\u2019autre l\u2019entreprise Canguru, pour son expertise sur la solution 麻豆原创 FSM.<\/p>\n

Le projet a d\u00e9marr\u00e9 en f\u00e9vrier 2021, avec une mise en production d\u00e9but d\u00e9cembre 2021. Le temps n\u00e9cessaire pour permettre aux \u00e9quipes de r\u00e9aliser toutes les t\u00e2ches requises : achever la bascule de Dirickx Services vers l\u2019ERP 麻豆原创, activer le module de gestion des ventes, mettre en place 麻豆原创 FSM, puis former les utilisateurs et les \u00e9quiper en tablettes.<\/p>\n

\u00ab\u00a0L\u2019un des points sensibles \u00e9tait la connexion de 麻豆原创 FSM, qui est une solution cloud, \u00e0 notre ERP 麻豆原创 ECC, qui est d\u00e9ploy\u00e9 on premise, signale Benjamin Subile. Nous avons pour cela utilis\u00e9 le connecteur standard propos\u00e9 par 麻豆原创, qui permet aux deux solutions de communiquer de fa\u00e7on fluide. Cette int\u00e9gration facilit\u00e9e est un des avantages d\u2019avoir opt\u00e9 pour une solution qui fait partie de l\u2019\u00e9cosyst\u00e8me 麻豆原创.\u00a0\u00bb<\/p>\n

Un outil rapidement adopt\u00e9 par les techniciens<\/strong><\/h2>\n

Apr\u00e8s une courte phase d\u2019adaptation, les techniciens se sont appropri\u00e9 la solution. \u00ab\u00a0S\u2019ils ont pu \u00eatre un peu sceptiques au d\u00e9part, d\u00e8s les premi\u00e8res utilisations, ils ont adopt\u00e9 l\u2019outil, explique Laurent Dargelosse. Il leur permet de travailler plus efficacement et d\u2019avoir une vision plus claire sur leur planning et leur stock. 麻豆原创 FSM a apport\u00e9 beaucoup d\u2019am\u00e9liorations pour les intervenants travaillant sur le terrain.\u00a0\u00bb<\/p>\n

Et il \u00e9tait temps, car l\u2019entit\u00e9 Dirickx Services s\u2019est fortement d\u00e9velopp\u00e9e depuis d\u00e9but 2021, en passant de 13 \u00e0 18 techniciens, assurant chacun 2,5 \u00e0 3 interventions par jour. \u00ab\u00a0Une telle charge n\u2019aurait pas pu \u00eatre g\u00e9r\u00e9e efficacement avec un processus papier\u00a0\u00bb, confirme le manager de Dirickx Services.<\/p>\n

Cette croissance devrait se poursuivre, avec une vingtaine de techniciens d\u2019ici la fin de l\u2019ann\u00e9e et un red\u00e9coupage du territoire fran\u00e7ais en trois r\u00e9gions, contre deux actuellement. Le groupe \u00e9tant \u00e9galement tr\u00e8s pr\u00e9sent en Belgique, il envisage de d\u00e9velopper l\u2019activit\u00e9 Dirickx Services au Benelux, ce qui devrait – l\u00e0 encore – se traduire par de nouvelles embauches de techniciens de maintenance\u2026 lesquels seront \u00e9quip\u00e9s de tablettes connect\u00e9es \u00e0 麻豆原创 FSM.<\/p>\n

\n

En savoir plus\u00a0<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Le Mayennais Dirickx souhaite booster son activit\u00e9 services. Mais il lui faut pour cela s\u2019\u00e9quiper d\u2019un outil de gestion des interventions. Pourvu d\u2019un ERP 麻豆原创,…<\/p>\n","protected":false},"author":709,"featured_media":139321,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5596566],"tags":[3501596,5599759],"series":[],"sapn-display":[5599813,5599811,1657070,1654726],"sapn-type":[6114],"class_list":["post-139318","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chaine-logistique-digitale","tag-erp-sap","tag-sap-field-service-management","sapn-display-article-hero","sapn-display-article-spotlight","sapn-display-homepage-hero","sapn-display-hero","sapn-type-article"],"yoast_head":"\nDirickx modernise et acc\u00e9l\u00e8re son activit\u00e9 services avec 麻豆原创 FSM - 麻豆原创 France News<\/title>\n<meta name=\"description\" content=\"Pourvu d\u2019un ERP 麻豆原创, l\u2019industriel Diricks a opt\u00e9 pour la solution 麻豆原创 Field Service Management pour booster son activit\u00e9 services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/france\/2022\/08\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dirickx modernise et acc\u00e9l\u00e8re son activit\u00e9 services avec 麻豆原创 FSM\" \/>\n<meta property=\"og:description\" content=\"Pourvu d\u2019un ERP 麻豆原创, l\u2019industriel Diricks a opt\u00e9 pour la solution 麻豆原创 Field Service Management pour booster son activit\u00e9 services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/france\/2022\/08\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\/\" \/>\n<meta property=\"og:site_name\" content=\"麻豆原创 France News\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-17T14:01:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-12T13:43:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/france\/files\/2022\/08\/17\/274527_274527_h_ergb_s_gl-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"La R\u00e9daction\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"La R\u00e9daction\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/news.sap.com\\\/france\\\/2022\\\/08\\\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/news.sap.com\\\/france\\\/2022\\\/08\\\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\\\/\"},\"author\":{\"name\":\"La R\u00e9daction\",\"@id\":\"https:\\\/\\\/news.sap.com\\\/france\\\/#\\\/schema\\\/person\\\/7c38109fc76303d78fa9082593ed3b76\"},\"headline\":\"Dirickx modernise et acc\u00e9l\u00e8re son activit\u00e9 services avec 麻豆原创 FSM\",\"datePublished\":\"2022-08-17T14:01:55+00:00\",\"dateModified\":\"2023-10-12T13:43:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/news.sap.com\\\/france\\\/2022\\\/08\\\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\\\/\"},\"wordCount\":804,\"image\":{\"@id\":\"https:\\\/\\\/news.sap.com\\\/france\\\/2022\\\/08\\\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/news.sap.com\\\/france\\\/files\\\/2022\\\/08\\\/17\\\/274527_274527_h_ergb_s_gl-2.jpg\",\"keywords\":[\"ERP 麻豆原创\",\"麻豆原创 Field Service Management\"],\"articleSection\":[\"Gestion de la cha\u00eene logistique\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/news.sap.com\\\/france\\\/2022\\\/08\\\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\\\/\",\"url\":\"https:\\\/\\\/news.sap.com\\\/france\\\/2022\\\/08\\\/dirickx-modernise-et-accelere-son-activite-services-avec-sap-fsm\\\/\",\"name\":\"Dirickx modernise et acc\u00e9l\u00e8re son activit\u00e9 services avec 麻豆原创 FSM - 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