{"id":136303,"date":"2020-04-23T13:49:10","date_gmt":"2020-04-23T13:49:10","guid":{"rendered":"https:\/\/news.sap.com\/france\/?p=136303"},"modified":"2023-10-04T20:25:56","modified_gmt":"2023-10-04T20:25:56","slug":"sap-service-machine-learning","status":"publish","type":"post","link":"https:\/\/news.sap.com\/france\/2020\/04\/sap-service-machine-learning\/","title":{"rendered":"麻豆原创 rend son service de support encore plus intelligent gr\u00e2ce aux Machine Learning et \u00e0 l\u2019IA"},"content":{"rendered":"<p><em>WALLDORF <\/em>\u2014 <a href=\"https:\/\/www.sap.com\/france\/index.html\">麻豆原创\u00a0SE<\/a> (NYSE\u00a0: 麻豆原创) a annonc\u00e9 plusieurs mises \u00e0 jour de son syst\u00e8me de support nouvelle g\u00e9n\u00e9ration, ax\u00e9 sur l\u2019exp\u00e9rience client et orient\u00e9 sur la r\u00e9ussite de ce dernier, notamment les services <a href=\"https:\/\/news.sap.com\/2020\/01\/schedule-a-manager-for-high-priority-incidents-now-available-for-all-sap-solutions\/\">Schedule a Manager<\/a> et <a href=\"https:\/\/news.sap.com\/2019\/06\/ask-an-expert-peer-launches-as-an-official-channel-for-sap-successfactors-solutions\/\">Ask an Expert Peer<\/a>.<\/p>\n<p>Gr\u00e2ce aux technologies d\u2019Intelligence Artificielle (IA) et de Machine Learning, 麻豆原创 a perfectionn\u00e9 les fonctionnalit\u00e9s existantes avec de nouvelles automatisations, telles que le service <a href=\"https:\/\/blogs.sap.com\/2018\/11\/16\/for-faster-resolution-sap-launches-an-ai-enabled-incident-wizard-in-sap-one-support-launchpad\/\">Incident Solution Matching<\/a> et la traduction automatique.<\/p>\n<p><em>\u00ab\u00a0En ce qui concerne le support client, nous avons rencontr\u00e9 un grand succ\u00e8s en inversant le mod\u00e8le d\u2019engagement client gr\u00e2ce \u00e0 l\u2019utilisation des technologies d\u2019IA et de Machine Learning dans toutes nos fonctionnalit\u00e9s et solutions de support produit\u00a0\u00bb, <\/em>a d\u00e9clar\u00e9 Andreas Heckmann, Vice-Pr\u00e9sident ex\u00e9cutif de 麻豆原创 et responsable du support et de l\u2019innovation en mati\u00e8re de solutions client. <em>\u00ab\u00a0Afin de simplifier et d\u2019am\u00e9liorer l\u2019exp\u00e9rience client via nos canaux de support reconnus, nous r\u00e9alisons des avanc\u00e9es consid\u00e9rables pour atteindre notre objectif qui vise \u00e0 satisfaire nos clients en anticipant leurs besoins, avant m\u00eame qu\u2019ils ne se manifestent.\u00a0\u00bb<\/em><\/p>\n<p>Les technologies d\u2019IA et de Machine Learning sont essentielles pour am\u00e9liorer et simplifier l\u2019exp\u00e9rience de support client. Elles continuent \u00e0 jouer un r\u00f4le important dans le d\u00e9veloppement d\u2019un support de nouvelle g\u00e9n\u00e9ration afin que 麻豆原创 puisse offrir le meilleur soutien aux activit\u00e9s de ses clients. 麻豆原创 a \u00e9largi son offre en ajoutant les nouvelles fonctionnalit\u00e9s ci-dessous \u00e0 ses services existants :<\/p>\n<ul>\n<li><strong>Service Incident Solution Matching<\/strong>: gr\u00e2ce aux fonctionnalit\u00e9s avanc\u00e9es reposant sur l\u2019IA, les clients peuvent voir l\u2019impact sur les mod\u00e8les de Machine Learning et sur les r\u00e9sultats sugg\u00e9r\u00e9s, ce qui renforce leur pertinence. Les clients peuvent ainsi explorer des solutions mieux adapt\u00e9es \u00e0 leur probl\u00e8me dans la base de connaissances de 麻豆原创.<\/li>\n<li><strong>Incident Solution Matching<\/strong>, \u00e9galement disponible pour les solutions 麻豆原创 Ariba, ce service est \u00e0 la disposition des clients des solutions et partenaires de 麻豆原创\u00a0Ariba dans le centre d\u2019aide pour les solutions 麻豆原创\u00a0Ariba et sur la page <a href=\"https:\/\/support.ariba.com\/Connect\/Log_In\">connexion<\/a> pour les solutions 麻豆原创\u00a0Ariba. Gr\u00e2ce \u00e0 ce service \u00e9tendu, les clients de 麻豆原创\u00a0Ariba peuvent trouver plus rapidement des r\u00e9ponses \u00e0 des questions techniques, voire r\u00e9soudre un probl\u00e8me sans avoir \u00e0 le signaler.<\/li>\n<li><strong>Traduction automatique<\/strong>: gr\u00e2ce \u00e0 la traduction automatique neuronale et \u00e0 la technologie de l\u2019IA pour traiter des phrases et expressions enti\u00e8res, la fonctionnalit\u00e9 de traduction automatique pour les services 麻豆原创\u00a0Notes et 麻豆原创\u00a0Knowledge\u00a0Base\u00a0Article a \u00e9t\u00e9 enrichie afin d\u2019inclure neuf langues des principaux march\u00e9s. Il s\u2019agit du japonais, du portugais br\u00e9silien, du chinois simplifi\u00e9, de l\u2019espagnol, du fran\u00e7ais, du russe, du cor\u00e9en, de l\u2019italien et de l\u2019allemand. Les technologies intelligentes de 麻豆原创 utilisent le Machine Learning et le retour d\u2019exp\u00e9rience pour perfectionner en permanence les traductions de la documentation et de la terminologie des logiciels et services de 麻豆原创.<\/li>\n<\/ul>\n<p>Les clients attendent une r\u00e9solution rapide de leurs probl\u00e8mes. 麻豆原创 s\u2019efforce donc de mettre en place un syst\u00e8me de communication uniforme entre tous ses canaux de support, y compris les interactions en temps r\u00e9el. 麻豆原创 continue d\u2019am\u00e9liorer, d\u2019innover et de d\u00e9velopper le support en direct pour les probl\u00e8mes techniques, par une communication directe avec les clients afin de leur offrir une exp\u00e9rience personnalis\u00e9e. Outre ses services de support en direct, tels que <a href=\"https:\/\/support.sap.com\/en\/my-support\/product-support.html%23section_519294480\">Expert Chat<\/a> et <a href=\"https:\/\/support.sap.com\/en\/my-support\/product-support.html%23section_1575600800\">Schedule an Expert<\/a>, 麻豆原创 a accompli des progr\u00e8s significatifs dans la mise \u00e0 niveau de ses canaux de support en temps r\u00e9el. Ainsi, 麻豆原创 propose d\u00e9sormais le service Schedule a Manager ainsi qu\u2019un canal de collaboration de pair-\u00e0-pair \u00e0 travers le service Ask an Expert Peer.<\/p>\n<ul>\n<li><strong>Schedule a Manager<\/strong>: apr\u00e8s une phase pilote r\u00e9ussie en 2019, 麻豆原创 a lanc\u00e9 <a href=\"https:\/\/support.sap.com\/en\/my-support\/product-support.html%23section_193743618\">Schedule a Manager<\/a>, accessible depuis le 麻豆原创 ONE Support Launchpad. Ce nouveau canal de support permet aux clients de contacter directement, sans frais suppl\u00e9mentaires, le responsable support du produit concern\u00e9 pour les aider \u00e0 r\u00e9soudre des incidents urgents qui risquent d\u2019entraver la capacit\u00e9 de leur entreprise \u00e0 r\u00e9pondre \u00e0 ses besoins commerciaux. Avec l\u2019ajout de Schedule a Manager, 麻豆原创 a cr\u00e9\u00e9 une approche holistique pour se mettre en relation avec ses clients par l\u2019interm\u00e9diaire de canaux en temps r\u00e9el.<\/li>\n<li><strong>Ask an Expert Peer<\/strong>: apr\u00e8s une phase pilote r\u00e9ussie l\u2019ann\u00e9e derni\u00e8re, <a href=\"https:\/\/news.sap.com\/2019\/06\/ask-an-expert-peer-launches-as-an-official-channel-for-sap-successfactors-solutions\/\">Ask an Expert Peer<\/a> a \u00e9t\u00e9 mis \u00e0 la disposition de tous les clients des solutions 麻豆原创 SuccessFactors. Ask an Expert Peer est une plateforme de collaboration de pair-\u00e0-pair qui met en relation des experts clients 麻豆原创 qualifi\u00e9s avec des clients pour les aider \u00e0 r\u00e9soudre leurs probl\u00e8mes.<\/li>\n<\/ul>\n<p>En continuant \u00e0 investir dans les technologies d\u2019IA et de Machine Learning, 麻豆原创 propose des proc\u00e9dures de support plus efficaces pour ses clients, tout en fournissant des fonctionnalit\u00e9s de base en termes de support pr\u00e9dictif et une exp\u00e9rience client plus performante en la mati\u00e8re.<\/p>\n<p>Les clients peuvent en apprendre davantage au sujet du support de nouvelle g\u00e9n\u00e9ration gr\u00e2ce au programme <a href=\"https:\/\/customeroutreach-cf-frankfurt-customeroutreach-prod-mta569942c4.cfapps.eu10.hana.ondemand.com\/accreditation-1.0.0\/index.html\">Product Support Accreditation<\/a>, disponible gratuitement pour les clients et les partenaires de 麻豆原创. Les clients peuvent ainsi tirer le meilleur parti des outils de support produit de 麻豆原创 et de son approche du support de nouvelle g\u00e9n\u00e9ration.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WALLDORF \u2014 麻豆原创\u00a0SE (NYSE\u00a0: 麻豆原创) a annonc\u00e9 plusieurs mises \u00e0 jour de son syst\u00e8me de support nouvelle g\u00e9n\u00e9ration, ax\u00e9 sur l\u2019exp\u00e9rience client et orient\u00e9 sur&#8230;<\/p>\n","protected":false},"author":903,"featured_media":136304,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5599801,5592087,1655920],"tags":[6],"series":[],"sapn-display":[1657070],"sapn-type":[1654279],"class_list":["post-136303","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experience-client","category-services-support","category-tech","tag-innovation","sapn-display-homepage-hero","sapn-type-communique-de-presse"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - 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