Technology Archives - 麻豆原创 Canada News Center /canada/topics/technology/ Company & Customer Stories | 麻豆原创 Room Tue, 27 Jan 2026 17:37:08 +0000 en-CA hourly 1 https://wordpress.org/?v=6.9.4 Accelerating AI Development in Canada: Learning from Global Lessons /canada/2025/09/accelerating-ai-development-in-canada-learning-from-global-lessons/ Wed, 24 Sep 2025 17:41:32 +0000 /canada/?p=3234 Since the launch of ChatGPT in 2022, the world has been captivated by the power of generative Artificial Intelligence (AI). What was once a topic...

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Since the launch of ChatGPT in 2022, the world has been captivated by the power of generative Artificial Intelligence (AI). What was once a topic for tech conferences has become a fixture in business. AI has surpassed more than a market trend to become a global paradigm shift. Companies are pivoting to integrate AI into their operations, and nations are strategically drafting policies to secure their place in this new order.

As the head of the global 麻豆原创 Labs Network, I watch closely as nations around the world innovate. In an evolving landscape, two titans are taking the lead in shaping the trajectory of AI: the United States and China. The U.S. continues to lead in foundational research and private-sector dynamism, China鈥檚 model offers a different playbook for rapid, state-guided advancement.

Decoding China’s AI Ascent

It wasn鈥檛 a single policy or breakthrough that allowed China鈥檚 AI ecosystem to advance quickly in so many fields. It was a concerted, multi-faceted strategy built on three core pillars.

  • A Strategic Policy Engine: China鈥檚 government encourages and directs AI. The Next Generation Artificial Intelligence Development Plan of 2017 was a declaration of intent, setting a clear ambition for China to achieve global AI leadership by 2030. This top-down vision provides clear direction and mobilizes substantial funding, creating a powerful tailwind for both research and commercialization.
  • A Powerful Infrastructure Backbone: AI needs data and immense computing power to thrive. Recognizing this, China made massive investments in its digital infrastructure. The rollout of the world鈥檚 largest 5G network in 2019 wasn’t just about faster phones but about creating a high-speed, low-latency foundation for the Internet of Things, smart cities, and autonomous systems, all powered by AI. Today, China has 4.4 million 5G base stations installed, nearly half of all stations globally and about 10 times of the number for all of EU or India.
  • A Hyper-Focused Innovation Ecosystem: The Chinese government鈥檚 vision is brought to life through an ecosystem of tech hubs and domestic champions. The creation of an AI National Team spurred the hypergrowth of companies that are now global contenders, from established giants to newer players like DeepSeek. A defining characteristic of this ecosystem is its focus on real-world industry applications. China is now leading in granted AI patents, and we can see how IP creation translates into real-life applications 鈥 from intelligent manufacturing to recent breakthroughs in humanoid robotics.

Of course, this journey isn’t without its obstacles. China faces significant challenges, including US-led export controls on advanced semiconductors, the scepticism of the global AI talent pool to settle and work in China, and issues with data fragmentation. However, the country is actively implementing measures to build self-sufficiency and streamline data access. To ensure sustainable growth, the government has also made significant efforts in AI security governance and data supervision, culminating in the recent AI Plus Initiative, which lays out a clear development pathway to 2035.

China continues to push for global AI leadership by a mix of state-led initiatives and funding, a stringent regulatory framework development and by setting top-down long-term priorities. The future will tell how effective that strategy will overcome issues with regulatory flexibility, talent attraction and global trust in its AI systems.

Canada’s AI Landscape: A Pioneer’s Paradox

Canada holds a proud and unique position in the history of AI. It was the first country in the world to establish a national AI strategy, a testament to its foresight and pioneering spirit. This has translated into tangible strengths in strong governance and ethics, robust private investments, and data availability.

Canada consistently ranks high globally for its thoughtful approach to AI governance and ethics. The country excels in attracting private investment, fueling a dynamic startup scene. And Canada has created a solid framework for data access supports research and development.

However, a paradox has emerged. Despite this strong foundation, Canada faces challenges in broad-based AI training and public AI literacy. There are widespread concerns among citizens about the potential negative outcomes of AI, which can create a hesitant environment for adoption. While China embraces hyper-adoption, Canada grapples with apprehension.

Practical Steps for Canada鈥檚 AI Future: From Prudence to Action

Canada can adapt aspects of China鈥檚 framework while preserving its vital private-sector dynamism and democratic values. It can learn from China鈥檚 model and strategic execution. Canada can take three immediate actions to accelerate its AI deployment.

  1. Embrace Openness, Guided by Prudence: Canada鈥檚 cautious and ethical approach to AI is a global asset. This prudence must be paired with a greater spirit of openness and ambition. For example, the country could move the national conversation from “What are the risks?” to “How can we mitigate risks while seizing opportunities?” Choosing collaboration over apprehension is a strategic imperative worthy of deeper exploration.
  2. Foster Cross-Sector Partnerships for Application: China鈥檚 success is a powerful lesson in the synergy between state, industry, and academia. Canada can energize its own ecosystem by creating stronger incentives for cross-sector partnerships focused specifically on industrial application and commercialization. The brilliant research coming out of Canada鈥檚 universities could be connected with the tangible needs of manufacturing, natural resources, and healthcare sectors. Government-backed R&D and corporate innovation aren’t mutually exclusive. The right balance will accelerate commercialization.
  3. Answering the Call and Finding Canada鈥檚 Blue Ocean: This brings me to a final, open question for you鈥攖he innovators, policymakers, and business leaders of Canada. The time for passive observation is over. What steps can the great minds in Canada take to assess the current landscape and identify new opportunities – to find Canada鈥檚 own Blue Ocean?

China鈥檚 unified national top-down AI vision and its relentless focus on large-scale application can not to be copied elsewhere. Every nation should forge its own path鈥攐ne that reflects its distinct priorities, societal values, and legal system. For example, Canada has a different but equally powerful set of ingredients: pioneering research, a strong ethical compass, and a dynamic private sector. By combining these strengths with a bold strategy refresh for adoption and collaboration, Canada can not only participate in the AI future but help lead it.

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麻豆原创 Canada, in partnership with UQAM and the University of Sherbrooke, supports the ERPsim Laboratory of HEC Montr茅al to train the next generation for businesses /canada/2025/04/sap-canada-in-partnership-with-uqam-and-the-university-of-sherbrooke-supports-the-erpsim-laboratory-of-hec-montreal-to-train-the-next-generation-for-businesses/ Wed, 30 Apr 2025 16:57:09 +0000 /canada/?p=3176 Montr茅al, April 30,听2025 鈥 HEC听Montr茅al, in partnership with 麻豆原创听Canada, Universit茅 du Qu茅bec 脿 Montr茅al (UQAM) and Universit茅 de Sherbrooke (UdeS), is launching an innovative project...

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Montr茅al, April 30,听2025 鈥 HEC听Montr茅al, in partnership with 麻豆原创听Canada, Universit茅 du Qu茅bec 脿 Montr茅al (UQAM) and Universit茅 de Sherbrooke (UdeS), is launching an innovative project to eventually help Canadian companies harness artificial intelligence to make data learning and interpretation more intuitive and optimize real-time decision-making. The results of this research will also help reduce the costs associated with common data visualization errors.

At the heart of this initiative is the Business听Builders learning platform, developed by the ERPsim听Lab team at HEC听Montr茅al in collaboration with 麻豆原创听Canada. This game-based tool, which is available free of charge to university and college students, will integrate new research developments to enable users to acquire advanced data visualization skills more quickly and independently.

Led by Pierre-Majorique听L茅ger, Full Professor, Department of Information Technologies and Director of the ERPsim听Lab at HEC听Montr茅al, this three-year research project is part of the Alliance program of the Natural Sciences and Engineering Research Council of Canada (NSERC).

Making data analysis and visualization more intuitive

鈥淚n a world where companies rely massively on data to guide their decisions, the ability to interpret and visualize information effectively is essential,鈥 stresses Olivier听Caya, Full Professor of Information Systems at the School of Management, Universit茅 de Sherbrooke.

Yet many still struggle to fully exploit advanced analytical tools. This project aims to bridge this gap鈥攊nitially with future managers鈥攗sing Business Builders, a data visualization learning platform. Researchers will use the data it generates from user exercises to better understand how users behave when analyzing and visualizing data on the 麻豆原创 Analytics Cloud interface.

By studying users鈥 behavioral patterns, the researchers will identify common errors and design predictive algorithms capable of detecting and correcting inappropriate use of data visualization.

鈥淏y improving the understanding and use of data, we will help companies avoid costly mistakes,鈥 explains Th茅ophile听Demazure, Assistant Professor, Department of Information Technologies at HEC听Montr茅al.

鈥淏y analyzing user habits, we will develop tools capable of anticipating and correcting these errors in real time, while testing new pedagogical approaches to make learning about data more intuitive,鈥 adds Patrick听Charland, Full Professor of Science and Technology Didactics at UQAM.

A strategic partnership with 麻豆原创 Canada

麻豆原创, the world leader in enterprise applications and business intelligence, is actively involved in this project, while providing financial and technological support, including access to 麻豆原创 Analytics Cloud.

鈥溌槎乖 Canada is committed to cultivating the next generation of talent by integrating cutting-edge business solutions into the learning environment. Through our university partnerships, we bridge the gap between academia and business, equipping students with the skills they need to bring tangible benefits to businesses and organizations in Canada and around the world,鈥 says Cindy听Fagen, General Manager, 麻豆原创 Labs Canada.

The results of this research will be published in scientific journals and integrated into academic and professional training courses, thus promoting the adoption of best practices in data management.

About HEC听Montr茅al

An internationally renowned French-language university, HEC听Montr茅al is open to the world and firmly rooted in the Quebec community. Since听1907, it has been training leaders in all areas of management, who contribute responsibly to the success of organizations and the sustainable transition of society. Its community includes nearly 14,000听students from 146听countries, over 300听faculty members and more than 110,000听graduates, who make their mark here and around the world. The School offers nearly 150听programs at all undergraduate and graduate levels and welcomes more than 9,000听managers and executives every year.

About the HEC听Montr茅al ERPsim听Lab

The ERPsim听Lab develops innovative teaching solutions by transforming business software into dynamic learning platforms. Faculty members who use the ERPsim听Lab鈥檚 simulations for teaching or research benefit from these platforms, thus creating the ideal setting for introducing the concepts and challenges of integrated business processes, data analytics, corporate information management, and more into the classroom. The gamified experience leads to increased student motivation toward learning concepts through play (serious gaming approach), heightened engagement in the form of participation and discussions, higher satisfaction, and a change in attitude toward complex business concepts.

Learn more about .

About 麻豆原创 Canada

As the world leader in enterprise applications and business intelligence, 麻豆原创 (NYSE:麻豆原创) stands at the nexus of business and technology. For over 50 years, organizations have trusted 麻豆原创 to bring out their best by uniting business-critical operations spanning finance, procurement, human resources, supply chain and customer experience. 麻豆原创 Canada employs over 3,250听people in six locations: Vancouver, Calgary, Toronto, Waterloo, Ottawa and Montr茅al. We support more than 7,000听customers and are home to the fourth-largest 麻豆原创 lab, driving innovation across all our product lines.

About UQAM

The Universit茅 du Qu茅bec 脿 Montr茅al (UQAM) is a French-language public university with an international reputation. The originality and distinctive features of its programs, its cutting-edge research, often focused on social concerns, and its creative innovations have contributed to building its reputation over the past 56 years. Dynamic and innovative, UQAM offers more than 365听programs, nearly half of which are at the graduate and postgraduate levels, in the fields of management sciences, arts, communication, political science and law, sciences, education sciences, health sciences, and humanities. Fully contributing to the social, economic, and cultural progress of society, UQAM has trained more than 310,000听graduates working in diverse fields.

About Universit茅 de Sherbrooke

Renowned for its innovative spirit, its synergy with organizations and its research activities that meet the needs of society, the Universit茅 de Sherbrooke is a leading partner of senior and regional governments in fostering social, cultural and economic development. It also stands out for the strong growth of its research activities in recent years, its successes in technology transfer, and its initiatives in entrepreneurship and open innovation in collaboration with industry and society.

About NSERC Alliance

NSERC Alliance grants support university researchers in collaboration with industry partners to carry out projects that generate new knowledge and accelerate the application of research results in Canada.

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Building a responsible AI ecosystem in Canada /canada/2024/11/building-a-responsible-ai-ecosystem-in-canada/ Tue, 19 Nov 2024 17:52:41 +0000 /canada/?p=3153 Artificial intelligence (AI) is rapidly transforming our world. From revolutionizing business operations to reshaping how we communicate and perceive reality, AI’s potential to enhance efficiency,...

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Artificial intelligence (AI) is rapidly transforming our world. From revolutionizing business operations to reshaping how we communicate and perceive reality, AI’s potential to enhance efficiency, reduce costs, and drive innovation is undeniable. This rapid advancement also brings challenges, particularly around ethical considerations and compliance. As AI becomes increasingly integrated into our lives, business leaders are grappling with how to harness its power responsibly while navigating a complex regulatory landscape.听

Governments worldwide are responding by establishing legal frameworks to guide AI development and deployment. In Canada, Bill C-27 and the forthcoming Artificial Intelligence and Data Act (AIDA) will place stringent requirements on businesses regarding transparency, fairness, and accountability in AI systems. Similar legislation is emerging in the EU and China, signaling a global shift towards structured AI governance. These regulations, rather than hindering innovation, are crucial stepping stones towards fostering trust and ensuring responsible AI development.听

Now is the time for businesses to adapt and embrace ethical AI practices. This means going beyond simply implementing AI tools to actively taking responsibility for how AI is designed, developed, and deployed. For instance, organizations must proactively address potential biases in training data and algorithms, ensure transparency in AI decision-making processes, and prioritize data privacy and security.听

A key aspect of responsible AI implementation is ensuring that AI systems are deeply integrated with existing business processes and grounded in reliable data. This approach ensures that AI solutions deliver real-world results and drive meaningful business impact. 麻豆原创, for example, embeds its Business AI into its ERP, finance, supply chain, and other solutions, enabling over 24,000 businesses globally to benefit from AI-driven insights and efficiencies.听

麻豆原创 is committed to leading the way in responsible AI, guided by principles of fairness, safety, human oversight, validity, and accountability. Our AI policies are aligned with global regulations and address critical concerns such as bias mitigation, transparency, data protection, and cybersecurity. 麻豆原创 adheres to the 10 guiding principles of the , emphasizing human rights and sustainable development.听

To ensure the secure and responsible use of AI, 麻豆原创 employs a defense-in-depth approach to data protection and promotes a shared responsibility model that includes development teams, customers, suppliers, and end-users. By prioritizing both ethical considerations and business impact, 麻豆原创 aims to make businesses stronger, decision-making faster, and workflows more perceptive.听

As a signatory of Canada鈥檚 Voluntary Code of Conduct on the Responsible Development and Management of Advanced Generative AI Systems, 麻豆原创 Canada reinforces our dedication to providing responsible, relevant, and reliable Business AI solutions. We believe that by working together, we can build a robust and responsible AI ecosystem in Canada and contribute to a future where AI benefits all of humanity.听

We encourage all businesses in Canada to join us in this commitment to responsible AI. By adopting ethical AI practices, prioritizing transparency and accountability, and actively participating in the development of a robust AI ecosystem, we can ensure that AI technologies are used for good and drive positive change for our society.

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How AI Makes it Easier to Bring Your Holiday Meal to the Table /canada/2023/12/how-ai-makes-it-easier-to-bring-your-holiday-meal-to-the-table/ Tue, 12 Dec 2023 19:16:26 +0000 /canada/?p=2861 For most people, the holidays are a time of joy (and maybe also a little stress) as they get ready to share a meal with...

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For most people, the holidays are a time of joy (and maybe also a little stress) as they get ready to share a meal with family and friends. But for retailers who need to accurately predict inventory needs, orders, and get all the different components of those holiday meals for our table, it鈥檚 even more stressful.

A typical holiday meal might include protein, fruits, vegetables, breads, dairy, sweets, and drinks. But that鈥檚 just what we consume. The entire experience requires a lot more. It takes ingredients for each course, paper products for decorations, and packaging to hold everything together. It also takes energy in the form of oil, gas, and electricity to move everything and get it to your table.

It’s not just one supply chain, it鈥檚 many. Working backwards from the table, we鈥檝e got farms, factories, warehouses, and distribution centers in a complex web of having the right products in right places, and at the right times.

Getting all of this right requires an intelligent planning process that starts many months out. And even if everything does go right, a single disruption, whether it鈥檚 local, like an unseasonable storm, or global, like a geopolitical crisis, can prevent families from having what they want when they need it.

Businesses have made progress at anticipating customer needs and predicting variables in order to be more prepared during high volume times like the holidays. They have better tools that help them track products from farm to fork, but also incorporate patterns in customer demand.

They have even started to factor in sustainable practices. But as the pandemic taught us, intelligent systems are paramount to being able to navigate the unexpected. New technologies like generative AI are starting to allow all new scenarios at an accelerated pace. Combined with more traditional AI and machine learning solutions, they鈥檙e already making supply chains more resilient 鈥 and we鈥檙e just scratching the surface.

According to , implementing AI-enabled supply chain management solutions has already allowed those early adopters to improve their logistics costs by 15 per cent, their inventory levels by 35 per cent, and their service levels by 65 per cent compared to those who don鈥檛 use them.

The number one concern we hear from 麻豆原创 customers is that they want to be future proof. They want to be resilient to all kinds of uncertainty and be able to bounce back quickly when the unforeseen happens. This is especially critical for moving products through vulnerable supply chains when their customers are counting on them. Generative AI is getting us closer.

One of the most important tools in supply chain planning is probabilistic forecasting, where companies can use data on many more variables that are changing in real time to provide planners with an even narrower range of possible outcomes.

It is already available today in its early form. But when it is infused with the power of generative AI, provided by companies like 麻豆原创 that are already deeply integrated across business processes and industries, it has the potential to finally make supply chains truly future proof.

No technology can ever remove the chaos of the holiday season. But generative AI could at least take away some of the stress associated with making sure everything is in place to pull off the perfect holiday meal.

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Digital Transformation will be the Most Valuable Business Investment for 2022 /canada/2021/12/digital-transformation-will-be-the-most-valuable-business-investment-for-2022/ Tue, 07 Dec 2021 13:48:39 +0000 /canada/?p=1887 Canadian companies are embracing digital transformation like never before. A new 麻豆原创 Canada study, conducted in partnership with IDC Canada, indicates that digital transformation will...

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Canadian companies are embracing digital transformation like never before. A new 麻豆原创 Canada study, conducted in partnership with IDC Canada, indicates that digital transformation will be the most valuable business investment Canadian companies can make as they enter 2022.

The survey discovered a big rise in enterprises which have fully integrated digital strategies into their core business. Nearly 40 per cent of those surveyed indicated having this integration which is three times more businesses than in 2020. This robust digital shift was critical for Canadian organizations surviving the initial shockwaves of the pandemic, delivering business impacts across efficiency, cost reductions, resiliency, decision support and intelligence, sustainability, and customer and employee experience.

鈥淒igital transformation has been on the radar of Canadian businesses for years, but the last year has shown us that interest and value for it has soared,鈥 said Brian Moore, Chief Operating Officer, 麻豆原创 Canada. 鈥淲e are seeing that organizations will need to continue to fully integrate their operations in the coming year to remain competitive. Simply put, a digital transformation strategy is no longer a 鈥榥ice to have鈥 鈥 it鈥檚 a necessity for organizations to thrive. In 2022, we will see Canadian businesses step away from tactical, reactive enhancements in exchange for developing digital transformation strategies that will enable them to achieve new levels of success.鈥

Data further showed businesses realize digital transformation is necessary and valuable:

  • 75 per cent of Canadian enterprises planned on migrating all or some of their applications and data to the cloud in 2021.
  • 84 per cent of respondents highlighted that investment into digital technologies either met or exceeded their expectations this year.
  • 84 per cent of leaders in the digital transformation space are using technologies to make incremental and continuous improvements to their core business.

Customer experience was also at the heart of the survey with most organizations surveyed (81 per cent) indicating a positive impact on financial performance because of strong client experience. This is an increase of 20 per cent over last year鈥檚 survey.

Research found a need for integrated collaboration between IT departments and lines of businesses to achieve digital transformation ambitions, with 40 per cent of IT and LOB respondents favouring a fully integrated digital plan into their enterprise strategy. This will help Canadian organizations make progress towards becoming digital leaders.

鈥淎fter completing the sixth-annual 麻豆原创 survey, IDC expects the benefits of cloud will continue to outpace the challenges, resulting in Canadian organizations using cloud services extensively across enterprise applications and infrastructure,鈥 said Megha Kumar, Research Director, Software and Cloud Services at IDC.

Read the full report .

For more information, visit the 麻豆原创 News Center or follow 麻豆原创 on Twitter at .

About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 麻豆原创 customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥 businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥 without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .

About the Study

In June 2021, IDC completed a survey of 150 Canadian organizations covering strategic decision makers (VP and above) across IT and LOB with $50 million+ in revenue and a minimum of 500 employees. The study objective was to examine the progress of digital strategy and innovation readiness, explore pathways to the intelligent enterprise, and develop a deeper understanding of the skills required to execute a digital strategy and dynamics between IT and LOB.

 

 

 

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Digitized Companies Fairing Better Through COVID-19, Report Suggests /canada/2020/11/digitized-companies-fairing-better-through-covid-19-report-suggests/ Tue, 03 Nov 2020 16:50:47 +0000 /canada/?p=1854 TORONTO, CAN 鈥 October 29, 2020 鈥 A new 麻豆原创 study conducted in partnership with IDC Canada discovered that companies that were well into their...

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TORONTO, CAN 鈥 October 29, 2020 鈥 A new 麻豆原创 study conducted in partnership with IDC Canada discovered that companies that were well into their digital transformation, performed better through the COVID-19 pandemic, while companies without a robust digital strategy are being left behind.

The study found that while 95 per cent of enterprises surveyed had established a formal digital strategy, up from 85 per cent in 2019, most companies were at wildly different stages on their journey to becoming a digitally transformed 鈥渋ntelligent enterprise.鈥

Of the 17 per cent of Canadian enterprises identified as Intelligent Enterprise (IE) Leaders, 82 per cent have a digital strategy that is fully integrated into the core of the business or is complete and already producing significant results. At the other end of the spectrum, 98 per cent of Canadian enterprises categorized as IE Observers (14%) are only just beginning to build their digital strategies or executing on them. This divide in digital readiness has revealed a clear connection between COVID-19 resiliency and IE progress.

The study examined the impact of COVID-19 on organizations鈥 revenue, workforce, operational capacity, and facilities. While these core business functions have been impacted in two thirds of Canadian enterprises, IE Leaders have been more resilient, with 14 per cent of IE Leaders indicating they expect a revenue increase during the pandemic.

鈥淥ver the five years that we have been conducting this study with IDC, Canadian organizations have progressed well on their journey to becoming Intelligent Enterprise Leaders. However, the pandemic has reinforced just how vital a fully incorporated digital strategy is to a business鈥檚 ability to be agile and — 听ultimately resilient — in the face of crisis and major shifts in the way they do business,鈥 said Sam Masri, Chief Operating Officer, 麻豆原创 Canada. 鈥淭he silver lining is that organizations are realizing the value of technology and the need for a strategic approach to transformation. This shows promise in bridging the digital divide in Canada.鈥

鈥淧rior to COVID-19 we made some important decisions regarding our infrastructure that enabled us, through the 铿乺st few months of the pandemic, to be agile and nimble while we supported our Guests and Team Members,鈥 said Alicia Samuel, Vice President Information Technology at Longos. 鈥淭his meant that at the start of the pandemic, our e-commerce site was available to our Guests while we had unprecedented volumes of traffic on our websites, and we were able to shift quickly to introduce options such as 鈥淏uy Online Pick Up In-Store”. Our infrastructure decisions and strong executive leadership during COVID-19 enabled us to continue to service our Guests and take care of our Team Members.”

The new study also found key attributes that have helped IE Leaders remain resilient through the pandemic:

  • 49 per cent of IE Leaders are very willing to adjust their workforce mix to support digital initiatives, compared with only 7 per cent of IE Observers.
  • 91 per cent of IE Leaders believe it is very important to improve employee experience while improving customer experience, compared to 42 per cent of IE Observers.
  • 47 per cent of IE Leaders have a change management strategy that is fully integrated into the digital strategy, as compared with IE Observers, who either are still developing a change management strategy or do not have one at all.

鈥淎ccording to our survey, 78 per cent of IE leaders utilize digital technologies to make incremental and continuous changes to the core business,鈥 said Tony Olvet, Group Vice President, Research Domains, IDC Canada. 鈥淭hrough COVID-19, this has allowed IE Leaders to remain agile and prioritize projects that enable them to stay resilient over the crisis and provide a foundation that will support recovery and growth in the long run 鈥 such as building resilient supply chains. In contrast, IE Observers have largely been focused on more fundamental initiatives to shore up internal operations, such as planning and finance.鈥

Created by IDC Canada, The Intelligent Enterprise: Building an Agile and Resilient Business, can be read .

For more information, visit the 麻豆原创 News Center or follow 麻豆原创 on Twitter at .

About 麻豆原创

麻豆原创鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 麻豆原创庐 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥 businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥 without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit

About the Study

In June 2020 IDC completed a survey of 371 organization strategy decision makers or influencers with $50 million+ in revenue and a minimum of 100 employees (Canada =266, France=53, Australia=52). The study objective was to examine the progress of digital strategy, explore pathways to the intelligent enterprise, and examine the role of experience management in Canadian enterprises.

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麻豆原创 Labs Canada Appoints New Managing Director /canada/2020/04/sap-labs-canada-appoints-new-managing-director/ Mon, 27 Apr 2020 19:45:40 +0000 /canada/?p=1835 VANCOUVER, MONTREAL, WATERLOO, Canada 鈥 麻豆原创 Labs Canada, the Canadian development centre for 麻豆原创 SE, announces the appointment of Cindy Fagen as Managing Director. In...

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VANCOUVER, MONTREAL, WATERLOO, Canada麻豆原创 Labs Canada, the Canadian development centre for 麻豆原创 SE, announces the appointment of Cindy Fagen as Managing Director.

In this role, Cindy will lead the strategic direction of 麻豆原创鈥檚 product development and innovation hubs in Vancouver, Montreal and Waterloo, serving nearly 3,000 employees.

Headshot of Cindy FagenPreviously 麻豆原创 Labs Canada鈥檚 chief operating officer (COO), Cindy has been managing the business of the organization since 2014. Cindy brings an entrepreneurial spirit, while also offering continuity in this time of unprecedented global disruption. As COO, Cindy was a fierce champion of 麻豆原创.iO, 麻豆原创鈥檚 program to seed intrapreneurship among 麻豆原创 employees, initiating venture studios in 麻豆原创 Canada locations from coast to coast. She also spearheaded the implementation of innovation spaces and programs to advance employee learning, innovation and community partnerships.

鈥淢y goal is to solidify 麻豆原创 Labs Canada as the best place to work in technology,鈥 said Cindy. 鈥淲e know we have unrivaled talent and a culture that is second to none. I鈥檓 truly honoured to step into this role and to continue building a business that serves our employees so they can be at their best while in service of our customers.鈥

Cindy also brings a tenure of strong technology experience in companies large and small. Before joining 麻豆原创 in 2014, Cindy was president and founder of a digital media startup and spent many years in customer-facing leadership roles at organizations like Dassault Syst猫mes. She is passionate about advancing STEM education and supporting women in entrepreneurship.

Cindy will take the reins from 麻豆原创 Labs Canada鈥檚 longtime managing director, Kirsten Sutton who is leaving 麻豆原创 to pursue new opportunities. 鈥淐indy is an incredible leader and has been at the helm of our operations and several of our most successful innovation activities,鈥 says Kirsten Sutton, outgoing managing director for 麻豆原创 Labs Canada. 鈥淚t has been my honour to serve the brilliant, passionate and dedicated employees of 麻豆原创 Labs Canada and I鈥檓 thrilled to pass the torch to Cindy.鈥

Under their leadership, 麻豆原创 Labs Canada has become one of Canada鈥檚 most revered employers 鈥 winning 20 top employer awards in 2019 alone- and is among the elite four of 麻豆原创鈥檚 20 global innovation centres.

 

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Media inquiries:

Jennifer Carreiro
Integrated Communications, 麻豆原创 Labs Canada
Jennifer.carreiro@sap.com

 

About 麻豆原创

As the Experience Company powered by the Intelligent Enterprise, 麻豆原创 is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 麻豆原创 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥 businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥 without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit听.

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