is a vertically integrated utility that operates across the energy value chain including as a regulated wires provider, a competitive power generator and an energy retailer. As a retailer, ENMAX Energy provides electricity and natural gas to approximately 725,000 residential and small commercial customers throughout Alberta. The City of Calgary contracts ENMAX Energy to provide billing and customer care for municipal services, including water utility services, garbage, recycling and food and yard waste.

ENMAX Energy needed to define its digital transformation strategy to achieve operational excellence through the modernization of their assets. Working with a tight timelines, in November 2023, ENMAX Energy migrated to 麻豆原创 S/4HANA Cloud leveraging RISE with 麻豆原创, becoming the first Canadian utility to do so. The company also moved its CRM to a co-located Microsoft Azure hosted solution.

and 麻豆原创 partnered with ENMAX Energy to implement for as the transformation basis. This offered ENMAX Energy holistic coverage across business functions and processes, making it suitable for a future-oriented enterprise, enabling billing scalability for Advanced Metering Infrastructure (AMI), building a robust data layer, and supporting the 麻豆原创 Customer Relationship Management application.

This partnership with 麻豆原创 and TCS enabled ENMAX Energy to leverage the benefits of RISE with 麻豆原创, for faster innovation, improved control over IT infrastructure, scalability, and reduced capital expenditure. The migration process involved carefully transitioning ENMAX Energy from 麻豆原创 ECC to 麻豆原创 S/4HANA Cloud private edition, switching and moving software using the Minimum Viable Product (MVP) approach. ENMAX Energy performed six full conversion cycles to prepare for the final switch, which was completed in just over a year which is a quick timeline for a project of this size.

鈥淲e have thousands of customers and hundreds of employees that rely on our billing system, so it was essential that this project be implemented quickly and flawlessly,鈥� said Wayne Calder, Director of Business Applications and Project Delivery, ENMAX Energy. 鈥淲e brought two teams together, 麻豆原创 and TCS, to deliver this migration, seamlessly, transparently, collaboratively and on-time, operating as one-team.鈥�

The completion of this project has enabled ENMAX Energy to modernize its billing with 麻豆原创 S/4HANA Cloud private edition for Utilities, improve system resiliency, reduce hardware and license IT costs, and streamline its application suite. ENMAX Energy has enhanced its user experience through improved training software, better performance and optimization of processes using 麻豆原创 Fiori applications. The project also successfully reduced its data footprint by reducing reports by one third and data through improved data management and compression.

鈥淐ustomers are at the core of everything we do, and our people are the key to enabling an excellent experience for them,鈥� said ENMAX Energy’s Vice President, Retail Mass Market and Customer Experience, Corry Poole. 鈥淭his transformation was a critical step in the alignment of our strategic cloud foundation to ensure ENMAX Energy can support future innovation to remain resilient and competitive.鈥�

The post ENMAX Energy’s Digital Transformation Journey to Enhance Customer Experience appeared first on 麻豆原创 Canada News Center.

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麻豆原创 Canada鈥檚 partner ecosystem will also engage with customers around GROW with 麻豆原创.听Partners such as a division of Syntax, and share the public cloud opportunity in Canada.

鈥溌槎乖� S/4HANA Cloud public edition will be a game changer for midsized companies in Canada because it delivers the same powerful functionality 麻豆原创 is known for at a cost competitive price. The public edition is largely preconfigured and that reduces our implementation effort and timeline. We鈥檝e already had great success implementing public edition in Europe and now have projects in flight in Canada and the U.S.,鈥� said Jamie Fryer, Chief Revenue Officer, Illumiti.

鈥淎sk 100 customers what they need to move to the cloud and 90 per cent will say a predictable scope and timeframe,鈥� said Jason Mausberg, Managing Director, NTT Data Business Solutions Inc., Canada. 鈥淚t鈥檚 often fear of the unknown that holds a company back from reaching its potential. We can help them level-up by delivering a proven deployment process with a platform that鈥檚 cost effective and scalable.鈥�

IDC research shows that many midmarket businesses find themselves growing rapidly and need their technology to grow with their business as they encounter the same issues related to global complexity as larger enterprise businesses.

鈥淲ith GROW with 麻豆原创, 麻豆原创 recognized they need to better fit the business and technology requirements of midsize companies looking for a cloud ERP solution,鈥� said IDC enterprise software group vice president Mickey North Rizza. 鈥淭his offering reengages the market with a refreshingly new opportunity to unlock the proven strength of 麻豆原创鈥檚 longtime understanding and leadership in the ERP space in the cloud.鈥�

鈥淲hen we develop a new product and we have it on 麻豆原创 S/4HANA Cloud, public edition, with one push of the button, everyone sees the exact same prices, the localized naming, product data, sales for today and the expected sales next week. 麻豆原创 S/4HANA Cloud, public edition, helps us get a complete picture of the stock, capacity and the delivery times, ensuring a more efficient business for RIHO and a better experience for our customers all over the world,鈥� said Guy Claesen, CEO of RIHO.

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