{"id":14476,"date":"2022-08-30T09:00:19","date_gmt":"2022-08-30T12:00:19","guid":{"rendered":"https:\/\/news.sap.com\/brazil\/?p=14476"},"modified":"2023-10-19T11:33:18","modified_gmt":"2023-10-19T14:33:18","slug":"infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g","status":"publish","type":"post","link":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/","title":{"rendered":"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes"},"content":{"rendered":"

O uso de linguagem adequada aos seus clientes pode ser o definidor do sucesso ou fracasso dos neg\u00f3cios. <\/em><\/p>\n

A comunica\u00e7\u00e3o est\u00e1 no centro da intera\u00e7\u00e3o humana. Ela \u00e9 capaz de trazer sucesso ou quebrar um neg\u00f3cio, isso vai depender da capacidade das empresas de se comunicarem de maneira eficiente. Al\u00e9m de uma linguagem adequada ao seu p\u00fablico, \u00e9 preciso melhorar a experi\u00eancia das pessoas quando entram em contato com a sua marca. As chamadas telef\u00f4nicas, apesar de parecerem uma maneira desatualizada de comunica\u00e7\u00e3o, ainda s\u00e3o o principal meio de contato. Os canais de m\u00eddia social representam apenas 3% das comunica\u00e7\u00f5es com clientes, enquanto 68% contactam via telefone<\/a>. Para garantir o sucesso nos neg\u00f3cios, aprender a se comunicar com os consumidores \u00e9 imprescind\u00edvel.<\/p>\n

\"\"<\/p>\n

Orientar suas equipes para que sejam aliadas dos clientes na resolu\u00e7\u00e3o de problemas far\u00e1 com que sua empresa se diferencie no mercado e fidelize mais consumidores. Conhe\u00e7a a solu\u00e7\u00e3o 麻豆原创<\/a> que vai transformar sua rela\u00e7\u00e3o com o cliente.<\/p>\n

Acompanhe mais novidades nos canais de comunica\u00e7\u00e3o da 麻豆原创:\u00a0 Facebook<\/a>\u00a0<\/a>\/\u00a0Twitter<\/a>\u00a0<\/a>\/\u00a0LinkedIn<\/a>\u00a0<\/a>\/\u00a0Instagram<\/a> \/ YouTube<\/a><\/p>\n

\u00a9 2022 麻豆原创 SE. All rights reserved. 麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark<\/a> for additional trademark information and notices.<\/p>\n","protected":false},"excerpt":{"rendered":"

O uso de linguagem adequada aos seus clientes pode ser o definidor do sucesso ou fracasso dos neg\u00f3cios. A comunica\u00e7\u00e3o est\u00e1 no centro da intera\u00e7\u00e3o…<\/p>\n","protected":false},"author":561,"featured_media":14478,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5590831],"tags":[19025,128578,5599844],"sapn-display":[5599933,5599931,48431,48433],"sapn-type":[6114],"class_list":["post-14476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-comunicacao","tag-experiencia-do-cliente","tag-produtos-e-servicos","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-homepage-hero","sapn-display-hero","sapn-type-artigo"],"yoast_head":"\nComunica\u00e7\u00e3o com clientes - Sala de Imprensa 麻豆原创 Brasil<\/title>\n<meta name=\"description\" content=\"A comunica\u00e7\u00e3o est\u00e1 no centro da intera\u00e7\u00e3o humana. A linguagem adequada aos seus clientes pode definir o sucesso ou fracasso dos neg\u00f3cios.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes\" \/>\n<meta property=\"og:description\" content=\"O uso de linguagem adequada aos seus clientes pode ser o definidor do sucesso ou fracasso dos neg\u00f3cios.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/\" \/>\n<meta property=\"og:site_name\" content=\"Sala de Imprensa 麻豆原创 Brasil\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-30T12:00:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-19T14:33:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/麻豆原创_Blog5_565x292.png\" \/>\n\t<meta property=\"og:image:width\" content=\"565\" \/>\n\t<meta property=\"og:image:height\" content=\"292\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"麻豆原创 Brasil\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes\" \/>\n<meta name=\"twitter:creator\" content=\"@麻豆原创Brasil\" \/>\n<meta name=\"twitter:site\" content=\"@麻豆原创Brasil\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"麻豆原创 Brasil\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/\"},\"author\":{\"name\":\"麻豆原创 Brasil\",\"@id\":\"https:\/\/news.sap.com\/brazil\/#\/schema\/person\/1cfc5d6de5ffdc23f1f3b1670a90ae3c\"},\"headline\":\"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes\",\"datePublished\":\"2022-08-30T12:00:19+00:00\",\"dateModified\":\"2023-10-19T14:33:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/\"},\"wordCount\":249,\"image\":{\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/HEAD-4-dicas-para-se-comunicar-melhor-com-os-clientes.png\",\"keywords\":[\"Comunica\u00e7\u00e3o\",\"Experi\u00eancia do Cliente\",\"Produtos e servi\u00e7os\"],\"articleSection\":[\"CRM e experi\u00eancia do cliente\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/\",\"url\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/\",\"name\":\"Comunica\u00e7\u00e3o com clientes - Sala de Imprensa 麻豆原创 Brasil\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/brazil\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/HEAD-4-dicas-para-se-comunicar-melhor-com-os-clientes.png\",\"datePublished\":\"2022-08-30T12:00:19+00:00\",\"dateModified\":\"2023-10-19T14:33:18+00:00\",\"author\":{\"@id\":\"https:\/\/news.sap.com\/brazil\/#\/schema\/person\/1cfc5d6de5ffdc23f1f3b1670a90ae3c\"},\"description\":\"A comunica\u00e7\u00e3o est\u00e1 no centro da intera\u00e7\u00e3o humana. A linguagem adequada aos seus clientes pode definir o sucesso ou fracasso dos neg\u00f3cios.\",\"breadcrumb\":{\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#primaryimage\",\"url\":\"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/HEAD-4-dicas-para-se-comunicar-melhor-com-os-clientes.png\",\"contentUrl\":\"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/HEAD-4-dicas-para-se-comunicar-melhor-com-os-clientes.png\",\"width\":1400,\"height\":600},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/news.sap.com\/brazil\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/news.sap.com\/brazil\/#website\",\"url\":\"https:\/\/news.sap.com\/brazil\/\",\"name\":\"Sala de Imprensa 麻豆原创 Brasil\",\"description\":\"Not\u00edcias e informa\u00e7\u00f5es sobre a 麻豆原创\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/news.sap.com\/brazil\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/news.sap.com\/brazil\/#\/schema\/person\/1cfc5d6de5ffdc23f1f3b1670a90ae3c\",\"name\":\"麻豆原创 Brasil\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/news.sap.com\/brazil\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/news.sap.com\/brazil\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg\",\"contentUrl\":\"https:\/\/news.sap.com\/brazil\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg\",\"caption\":\"麻豆原创 Brasil\"},\"url\":\"https:\/\/news.sap.com\/brazil\/author\/raquelcasciato\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comunica\u00e7\u00e3o com clientes - Sala de Imprensa 麻豆原创 Brasil","description":"A comunica\u00e7\u00e3o est\u00e1 no centro da intera\u00e7\u00e3o humana. A linguagem adequada aos seus clientes pode definir o sucesso ou fracasso dos neg\u00f3cios.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/","og_locale":"pt_BR","og_type":"article","og_title":"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes","og_description":"O uso de linguagem adequada aos seus clientes pode ser o definidor do sucesso ou fracasso dos neg\u00f3cios.","og_url":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/","og_site_name":"Sala de Imprensa 麻豆原创 Brasil","article_published_time":"2022-08-30T12:00:19+00:00","article_modified_time":"2023-10-19T14:33:18+00:00","og_image":[{"width":565,"height":292,"url":"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/麻豆原创_Blog5_565x292.png","type":"image\/png"}],"author":"麻豆原创 Brasil","twitter_card":"summary_large_image","twitter_title":"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes","twitter_creator":"@麻豆原创Brasil","twitter_site":"@麻豆原创Brasil","twitter_misc":{"Escrito por":"麻豆原创 Brasil","Est. tempo de leitura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#article","isPartOf":{"@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/"},"author":{"name":"麻豆原创 Brasil","@id":"https:\/\/news.sap.com\/brazil\/#\/schema\/person\/1cfc5d6de5ffdc23f1f3b1670a90ae3c"},"headline":"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes","datePublished":"2022-08-30T12:00:19+00:00","dateModified":"2023-10-19T14:33:18+00:00","mainEntityOfPage":{"@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/"},"wordCount":249,"image":{"@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#primaryimage"},"thumbnailUrl":"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/HEAD-4-dicas-para-se-comunicar-melhor-com-os-clientes.png","keywords":["Comunica\u00e7\u00e3o","Experi\u00eancia do Cliente","Produtos e servi\u00e7os"],"articleSection":["CRM e experi\u00eancia do cliente"],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/","url":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/","name":"Comunica\u00e7\u00e3o com clientes - Sala de Imprensa 麻豆原创 Brasil","isPartOf":{"@id":"https:\/\/news.sap.com\/brazil\/#website"},"primaryImageOfPage":{"@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#primaryimage"},"image":{"@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#primaryimage"},"thumbnailUrl":"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/HEAD-4-dicas-para-se-comunicar-melhor-com-os-clientes.png","datePublished":"2022-08-30T12:00:19+00:00","dateModified":"2023-10-19T14:33:18+00:00","author":{"@id":"https:\/\/news.sap.com\/brazil\/#\/schema\/person\/1cfc5d6de5ffdc23f1f3b1670a90ae3c"},"description":"A comunica\u00e7\u00e3o est\u00e1 no centro da intera\u00e7\u00e3o humana. A linguagem adequada aos seus clientes pode definir o sucesso ou fracasso dos neg\u00f3cios.","breadcrumb":{"@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#primaryimage","url":"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/HEAD-4-dicas-para-se-comunicar-melhor-com-os-clientes.png","contentUrl":"https:\/\/news.sap.com\/brazil\/files\/2022\/08\/09\/HEAD-4-dicas-para-se-comunicar-melhor-com-os-clientes.png","width":1400,"height":600},{"@type":"BreadcrumbList","@id":"https:\/\/news.sap.com\/brazil\/2022\/08\/infografico-4-dicas-para-se-comunicar-melhor-com-os-clientes-bl0g\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/news.sap.com\/brazil\/"},{"@type":"ListItem","position":2,"name":"Infogr\u00e1fico: 4 dicas para se comunicar melhor com os clientes"}]},{"@type":"WebSite","@id":"https:\/\/news.sap.com\/brazil\/#website","url":"https:\/\/news.sap.com\/brazil\/","name":"Sala de Imprensa 麻豆原创 Brasil","description":"Not\u00edcias e informa\u00e7\u00f5es sobre a 麻豆原创","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/news.sap.com\/brazil\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Person","@id":"https:\/\/news.sap.com\/brazil\/#\/schema\/person\/1cfc5d6de5ffdc23f1f3b1670a90ae3c","name":"麻豆原创 Brasil","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/news.sap.com\/brazil\/#\/schema\/person\/image\/","url":"https:\/\/news.sap.com\/brazil\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg","contentUrl":"https:\/\/news.sap.com\/brazil\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg","caption":"麻豆原创 Brasil"},"url":"https:\/\/news.sap.com\/brazil\/author\/raquelcasciato\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/posts\/14476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/users\/561"}],"replies":[{"embeddable":true,"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/comments?post=14476"}],"version-history":[{"count":0,"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/posts\/14476\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/media\/14478"}],"wp:attachment":[{"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/media?parent=14476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/categories?post=14476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/tags?post=14476"},{"taxonomy":"sapn-display","embeddable":true,"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/sapn-display?post=14476"},{"taxonomy":"sapn-type","embeddable":true,"href":"https:\/\/news.sap.com\/brazil\/wp-json\/wp\/v2\/sapn-type?post=14476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}