{"id":12373,"date":"2020-08-18T09:00:25","date_gmt":"2020-08-18T12:00:25","guid":{"rendered":"https:\/\/news.sap.com\/brazil\/?p=12373"},"modified":"2023-10-19T14:02:13","modified_gmt":"2023-10-19T17:02:13","slug":"digitalizacao-dos-servicos-publicos-e-tendencia-e-traz-vantagens-para-governo-funcionarios-e-sociedade-bl0g","status":"publish","type":"post","link":"https:\/\/news.sap.com\/brazil\/2020\/08\/digitalizacao-dos-servicos-publicos-e-tendencia-e-traz-vantagens-para-governo-funcionarios-e-sociedade-bl0g\/","title":{"rendered":"Digitaliza\u00e7\u00e3o dos servi\u00e7os p\u00fablicos \u00e9 tend\u00eancia e traz vantagens para governo, funcion\u00e1rios e sociedade"},"content":{"rendered":"

Por: 麻豆原创 Brasil<\/p>\n

A substitui\u00e7\u00e3o da oferta de servi\u00e7os p\u00fablicos presenciais para solu\u00e7\u00f5es digitais pode acelerar processos considerados burocr\u00e1ticos e morosos, unificando canais<\/em><\/p>\n

A pandemia pode ter contribu\u00eddo para que esse momento chegasse mais r\u00e1pido, acompanhando as medidas que restringiram a circula\u00e7\u00e3o de pessoas nas ruas e a aglomera\u00e7\u00e3o em ambientes fechados. A digitaliza\u00e7\u00e3o de servi\u00e7os p\u00fablicos tornou-se inevit\u00e1vel para muitas institui\u00e7\u00f5es.<\/p>\n

Processo de digitaliza\u00e7\u00e3o no Brasil <\/strong><\/p>\n

Os motoristas de S\u00e3o Paulo, por exemplo, podem realizar 60 servi\u00e7os por meio do aplicativo<\/a> disponibilizado pelo Detran do Estado. O Poupatempo<\/a> tamb\u00e9m disponibilizou solu\u00e7\u00f5es online e entregou milhares de documentos pelos Correios.<\/p>\n

No in\u00edcio de julho, o Governo Federal anunciou a oferta de mais de 800 servi\u00e7os p\u00fablicos acess\u00edveis pela Internet. A digitaliza\u00e7\u00e3o de documentos vinha acontecendo desde janeiro de 2019, atrav\u00e9s da Secretaria de Governo Digital (SDG), ligada ao Minist\u00e9rio da Economia. Com a pandemia, foi necess\u00e1rio acelerar o trabalho para garantir a seguran\u00e7a da popula\u00e7\u00e3o. Para regular o trabalho, o governo criou um programa chamado Estrat\u00e9gia de Governo Digital<\/a>, que organiza os princ\u00edpios, objetivos e iniciativas para a transforma\u00e7\u00e3o digital dos servi\u00e7os p\u00fablicos entre os anos de 2020 a 2022.<\/p>\n

Exemplos a serem seguidos<\/strong><\/p>\n

A Dinamarca est\u00e1 entre as na\u00e7\u00f5es mais avan\u00e7adas na disponibiliza\u00e7\u00e3o de servi\u00e7os p\u00fablicos. O pa\u00eds possui uma plataforma online unificada que permite ao cidad\u00e3o se inscrever em programas sociais e solicitar documentos. Al\u00e9m de viabilizar a comunica\u00e7\u00e3o entre governo e popula\u00e7\u00e3o.<\/p>\n

Uma parceria assinada em 2016<\/a>, firmou um acordo de colabora\u00e7\u00e3o da Dinamarca com o Brasil em seu processo de digitaliza\u00e7\u00e3o.<\/p>\n

Com um sistema unificado \u00e9 poss\u00edvel saber a quantidade de benefici\u00e1rios inscritos em programas sociais, evitando fraudes nos registros de informa\u00e7\u00f5es e permitindo ao governo ter mais controle sobre informa\u00e7\u00f5es de interesse p\u00fablico, al\u00e9m de garantir a transpar\u00eancia.<\/p>\n

Como vencer os desafios da digitaliza\u00e7\u00e3o no setor p\u00fablico<\/strong><\/p>\n

\u00c9 claro que pensando no contexto brasileiro, muitas barreiras ainda precisam ser vencidas. Ao elaborar projetos para digitaliza\u00e7\u00e3o dos servi\u00e7os, o governo deve considerar a capacidade de acesso da popula\u00e7\u00e3o a conex\u00f5es de internet de boa qualidade e a aquisi\u00e7\u00e3o de aparelhos celulares que permitam que os aplicativos sejam baixados. O processo de libera\u00e7\u00e3o do aux\u00edlio emergencial atrav\u00e9s de aplicativo serviu de exemplo, ajudando a entender esse contexto e quais estrat\u00e9gias devem ser tomadas para ampliar o acesso aos servi\u00e7os digitalizados.<\/p>\n

A inova\u00e7\u00e3o \u00e9 um caminho sem volta para sociedades desenvolvidas e para estimular as que est\u00e3o em desenvolvimento. Disponibilizar solu\u00e7\u00f5es online \u00e9 aumentar o alcance dos servi\u00e7os \u00e0 maioria da popula\u00e7\u00e3o e diminuir custos com estruturas de atendimento presencial e com equipes. O setor privado entendeu isso e vemos Empresas Inteligentes<\/a> surgirem. As sociedades inteligentes tamb\u00e9m vir\u00e3o.<\/p>\n

Leia mais conte\u00fados sobre digitaliza\u00e7\u00e3o em nossos canais de comunica\u00e7\u00e3o: Facebook\u00a0<\/a>\/\u00a0Twitter\u00a0<\/a>\/\u00a0LinkedIn\u00a0<\/a>\/\u00a0Instagram<\/a> \/ WhatsApp<\/a> \/ Youtube<\/a><\/p>\n

\u00a9 2020 麻豆原创 SE. All rights reserved. 麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark<\/a> for additional trademark information and notices.<\/p>\n","protected":false},"excerpt":{"rendered":"

Por: 麻豆原创 Brasil A substitui\u00e7\u00e3o da oferta de servi\u00e7os p\u00fablicos presenciais para solu\u00e7\u00f5es digitais pode acelerar processos considerados burocr\u00e1ticos e morosos, unificando canais A pandemia…<\/p>\n","protected":false},"author":561,"featured_media":12374,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[52091],"tags":[1032168,41879,270164],"sapn-display":[5599933,5599931,48431,48433],"sapn-type":[6114],"class_list":["post-12373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industrias","tag-digitalizacao","tag-servicos-publicos","tag-transformacao-digital","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-homepage-hero","sapn-display-hero","sapn-type-artigo"],"yoast_head":"\nDigitaliza\u00e7\u00e3o dos servi\u00e7os p\u00fablicos \u00e9 tend\u00eancia e traz 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