{"id":12278,"date":"2020-07-08T15:06:02","date_gmt":"2020-07-08T18:06:02","guid":{"rendered":"https:\/\/news.sap.com\/brazil\/?p=12278"},"modified":"2022-02-16T13:16:47","modified_gmt":"2022-02-16T16:16:47","slug":"ipiranga-gerencia-experiencia-dos-colaboradores-com-solucao-sap","status":"publish","type":"post","link":"https:\/\/news.sap.com\/brazil\/2020\/07\/ipiranga-gerencia-experiencia-dos-colaboradores-com-solucao-sap\/","title":{"rendered":"Ipiranga gerencia experi\u00eancia dos colaboradores com solu\u00e7\u00e3o 麻豆原创"},"content":{"rendered":"

Ipiranga gerencia experi\u00eancia dos colaboradores com solu\u00e7\u00e3o 麻豆原创<\/strong><\/h1>\n

Ferramenta ajuda a determinar qual o n\u00edvel de prepara\u00e7\u00e3o da empresa e dos colaboradores para o home office, e mede em tempo real como est\u00e1 evoluindo o trabalho<\/em> remoto<\/em><\/h3>\n

Julho de 2020<\/strong> – A Ipiranga, A Ipiranga, umas das maiores empresas brasileiras de distribui\u00e7\u00e3o de combust\u00edvel e de varejo, adotou a solu\u00e7\u00e3o 麻豆原创 Qualtrics Remote Work Pulse para monitorar seus funcion\u00e1rios que precisaram realizar adapta\u00e7\u00f5es em suas rotinas e processos para enfrentamento da epidemia do novo coronav\u00edrus. Cerca de 1500 profissionais das \u00e1reas administrativas e comercial foram rapidamente direcionadas para o trabalho em home office e os \u00a0profissionais da \u00e1rea de opera\u00e7\u00e3o, considerada como essencial, precisaram se adequar \u00e0s altera\u00e7\u00f5es realizadas nas centrais de distribui\u00e7\u00e3o, opera\u00e7\u00e3o das bases e no transporte de suprimentos.<\/p>\n

A \u00e1rea de comunica\u00e7\u00e3o e engajamento de pessoal foi respons\u00e1vel pela implementa\u00e7\u00e3o da solu\u00e7\u00e3o, que foi disponibilizada pela 麻豆原创 por 90 dias sem custos para contribuir com os processos de neg\u00f3cios de clientes e n\u00e3o clientes no enfrentamento da Covid-19. A ferramenta permitiu que a Ipiranga realizasse rapidamente duas pesquisa enviadas para toda a base de funcion\u00e1rios para avaliar as medidas adotadas pela empresa e mapear dificuldades para aprimoramento das iniciativas. As pesquisas foram totalmente anonimizadas, permitindo que os funcion\u00e1rios expressem seu estado emocional e a satisfa\u00e7\u00e3o com as condi\u00e7\u00f5es de trabalho, sem qualquer possibilidade de identifica\u00e7\u00e3o.<\/p>\n

Segundo a empresa, as pesquisas foram bem recebidas pelos funcion\u00e1rios e alcan\u00e7aram um \u00edndice de respostas de 80%, considerado muito positivo.\u00a0O envio da pesquisa permitiu entender rapidamente as demandas dos colaboradores e tomar as decis\u00f5es necess\u00e1rias para continuidade da opera\u00e7\u00e3o mesmo diante de uma mudan\u00e7a que n\u00e3o estava planejada. A Ipiranga pode adequar processos relacionados \u00e0 comunica\u00e7\u00e3o, produtividade, infraestrutura e a\u00e7\u00f5es apoio \u00e0 sa\u00fade f\u00edsica e mental dos colaboradores.<\/p>\n

Como s\u00e3o dois grupos com realidades distintas a pesquisa foi adaptada para os times dos escrit\u00f3rios e os de opera\u00e7\u00e3o e permitiu identificar o sentimento de clima das equipes. Um ponto destacado pela Ipiranga foi a facilidade para adaptar o question\u00e1rio \u00e0 realidade da empresa, o suporte oferecido pelo time de 麻豆原创 Qualtrics e a gera\u00e7\u00e3o de relat\u00f3rios anal\u00edticos em diferentes formatos, o que facilitou a tomada de decis\u00e3o pelas \u00e1reas. Al\u00e9m de Comunica\u00e7\u00e3o e Recursos Humanos, o processo contou com a participa\u00e7\u00e3o dos times de sa\u00fade ocupacional, TI, operacional e seguran\u00e7a.<\/p>\n

\u201cPara a 麻豆原创 Qualtrics \u00e9 motivo de satisfa\u00e7\u00e3o saber que contribu\u00edmos com os processos de adapta\u00e7\u00e3o da Ipiranga com uma solu\u00e7\u00e3o que foi desenvolvida rapidamente pela 麻豆原创 e disponibilizada para ajudar as empresas, de diferentes setores, a se adequarem \u00e0 realidade imposta pelo novo coronav\u00edrus. A solu\u00e7\u00e3o vem sendo utilizada por diversas empresas que, como a Ipiranga prestam servi\u00e7os essenciais e cuja opera\u00e7\u00e3o n\u00e3o pode parar\u201d, ressalta Jo\u00e3o Araujo, vice-presidente de 麻豆原创 Qualtrics no Brasil.<\/p>\n

Para ajudar as empresas a gerenciarem o trabalho remoto, a 麻豆原创 disponibilizou, por 90 dias sem custos, o m\u00f3dulo Remote Work Pulse 麻豆原创 Qualtrics \u2013 ferramenta que ajuda a determinar qual o n\u00edvel de prepara\u00e7\u00e3o da empresa e colaboradores, e mede, em tempo real, como est\u00e1 evoluindo o trabalho.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ipiranga gerencia experi\u00eancia dos colaboradores com solu\u00e7\u00e3o 麻豆原创 Ferramenta ajuda a determinar qual o n\u00edvel de prepara\u00e7\u00e3o da empresa e dos colaboradores para o home…<\/p>\n","protected":false},"author":137,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5599823,5590831,48444,5599814],"tags":[56240,5598246,59609,5590076],"sapn-display":[48431,48433],"sapn-type":[4446],"class_list":["post-12278","post","type-post","status-publish","format-standard","hentry","category-business-technology-platform","category-customer-experience","category-recursos-humanos-topicos","category-tecnologia","tag-analise-de-dados-2","tag-covid-19","tag-inteligencia-analitica-3","tag-qualtrics","sapn-display-homepage-hero","sapn-display-hero","sapn-type-noticias"],"yoast_head":"\nIpiranga gerencia experi\u00eancia dos colaboradores com solu\u00e7\u00e3o 麻豆原创 - 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