Beyond the technologies being deployed, the ability to use them meaningfully in daily work is becoming central. This is also seen as the major challenge of AI adoption. Developing AI skills has thus become a strategic priority.

For Â鶹ԭ´´ customers and partners, the question is how to upskill their teams effectively. Because without the right skills and abilities, the best software is useless.

Here you’ll find seven tips for developing AI skills specifically for the Â鶹ԭ´´ context.

1. Learn the fundamentals of AI

There are many learning resources for the basics in the form of e-learning courses or webinars. Some are even free, such as many courses from Â鶹ԭ´´. We’ve compiled key : on AI in general, Joule, and Â鶹ԭ´´ Business AI, as well as the important topic of ethics and responsible AI.

2. Self-assessment: Where do I stand?

Everyone should understand the fundamentals of AI; after that, you can deepen your knowledge in targeted areas. The can help with this self-reflection. Here you can rate yourself in the areas of awareness, m, knowledge, and application skills. The topic areas include Joule, including copilot and agents; embedded AI; machine learning services on Â鶹ԭ´´ Business Technology Platform; Â鶹ԭ´´ Build and Joule Studio; responsible AI; and implementation of Â鶹ԭ´´ Business AI. First results show that many respondents show a high motivation, while technical application skills still need more improvement. 

3. Deepening by topic and role: Which AI skills are still needed?

Once you’ve assessed yourself as a team or individual, the various Â鶹ԭ´´ learning offerings—information also —can help you create your own learning plan. Looking at the relevant topic areas, your own role, and preferred learning formats makes orientation and selection easier.

4. Set learning goals and document successes

Many people find it helpful to set concrete learning goals and schedule specific learning times; for example, in their own calendar. Documenting and reflecting on learning progress and “aha” moments also helps you and others, whether through blogs on Â鶹ԭ´´ Community, a personal learning journal in digital notes, or simply verbally within your team. AI certification like for might also be a more formal way to check and document your skills.

5. Learn from and with others

In peer learning, you learn through barcamps, workshops, discussion rounds, communities, study groups, networking meetups, or promptathons, a type of hackathon where small groups solve challenges from their daily work using AI tools. Along with Â鶹ԭ´´, companies like Deutsche Telekom and Continental are already using this format.

Learning through exchange in communities—such as the with its many blogs and discussions—is another format for learning with peers. also offers numerous led by Â鶹ԭ´´ experts where you can ask questions.

6. Learn through experience and doing

With such generic technologies as AI, it’s important for everyone to explore for themselves where AI can help them and to try things hands-on. Whether in learning projects where you experiment with and reflect on new AI tools, or in team workshops. For workshops, the with templates can help—including for , , Â鶹ԭ´´ Business AI design, and Â鶹ԭ´´ Business AI exploration. Discovery and exploration should happen at the strategic level, but it’s also very helpful at the team level. The practice systems in can also assist with hands-on practice as you see Joule and embedded AI features in many training systems.

7. Regularly review and update your AI skills: How can I keep up to date?

The field of AI is evolving rapidly, so regular learning, updating, and trying out new tools is essential. Podcasts, the resources mentioned in this article, , and the diverse array of can help with this. Or why not build your own news-update agent for your own context?

Summary and outlook

AI learning in the Â鶹ԭ´´ ecosystem is a business-critical, continuous task. You only understand AI by applying it and actively engaging with it. Additionally, it’s important to adapt to these new technologies—or even to completely rethink tasks and processes. Complete a self-assessment, create a learning plan by yourself and with your peers, and book the learning offerings relevant to you today.

Thomas Jenewein is a business development manager at Â鶹ԭ´´.

In 2018, Detecon, part of Deutsche Telekom’s group of companies, started replacing its legacy ERP systems with Â鶹ԭ´´ S/4HANA Cloud Public Edition. The company was eager and committed to gaining competitive advantage through more agile processes while emphasizing its leadership in digitalization. 

For the new system migration to succeed, Detecon put together a core team. However, one of the biggest challenges in the project was ensuring the company’s customer projects were not neglected during the process and remained top priority. It quickly became clear that the resources of the core team were not always 100% available – additional support was urgently needed to keep up with the demand.

Â鶹ԭ´´ Preferred Success Helps Detecon Migrate to the Cloud

Detecon needed support, mainly in the areas of finance and professional service, and relied on Â鶹ԭ´´ consulting experts working alongside Â鶹ԭ´´ Preferred Success for additional expert guidance. It was an efficient combo, .

Â鶹ԭ´´ Preferred Success is a service that can provide a full, personalized set of guidance resources, including proactive release guidance, regular success checks, tailored learning offerings, enhanced service-level agreements, and access to an exclusive catalog of value-add services – all designed to help make the transition to the cloud as smooth as possible.

Effective Collaboration Between Detecon and Â鶹ԭ´´

To proceed with the cloud migration, Detecon engaged in weekly meetings with the Â鶹ԭ´´ Preferred Success team to discuss and determine areas that needed more attention. During this time, a customer success partner from Â鶹ԭ´´ evaluated Detecon’s adoption of the software, made required recommendations for further improvement, and remained accessible as an Â鶹ԭ´´ point-of-contact to answer questions and provide overall guidance.

Moving to the cloud requires expertise and a well-thought-out strategy. It is paramount to allocate enough time for the planning phase, put together a stable project team, and have additional expert guidance on hand to support when the required expertise is not available in-house.

Interested in Â鶹ԭ´´ Preferred Success? Schedule an appointment with your account executive or visit the .

This article originally appeared on the German Â鶹ԭ´´ News Center.

When you move to the cloud, a few things change in your daily life. For example, you will see regular changes to the user interface or new functionalities released at a regular cadence, which is quite different from when your end users are used to an on-premise solution. Therefore, your organization needs a different support model, too. Employees require more training and technical and organizational change management strategies.

And that’s what  is designed for: to help you take an advanced step toward the adoption of cloud software in a simpler, faster, safer way. The offering can be an always-there companion to help you work in cloud solutions from Â鶹ԭ´´ and help make you more successful – for example, through increased productivity and more efficient business processes. In a nutshell, it can be your helpful guidance and support model for working in the digital environment.

Â鶹ԭ´´ Preferred Success Offers Ongoing Support 

Â鶹ԭ´´ Preferred Success can deliver a wide range of guidance to support businesses in running as efficiently as possible in the cloud through continuous access to subject-matter experts when a roadblock or simple question arises. In addition, Â鶹ԭ´´ Preferred Success can deliver an adoption strategy plan tailored to your exact business goals. You can benefit from regular success checks and analyses to help optimize your use of Â鶹ԭ´´ software. Your Â鶹ԭ´´ Preferred Success customer success partner can identify new functions, so-called key features, that may be worth adopting based on your solution goals.

But the offering goes even further to help Â鶹ԭ´´ customers utilize Â鶹ԭ´´ software to its full potential. The custom-tailored plan can provide accelerated access to cloud services and advice on the latest functional features that might be of interest to your business. Last but certainly not least, the service can offer ongoing learning opportunities for end users and solution administrators, as well as change management support from Â鶹ԭ´´ experts. This also can include enhanced service-level agreement targets, including priority processing of select support requests. 

Achieve Benefits with Â鶹ԭ´´ Preferred Success

Many organizations already rely on guidance from Â鶹ԭ´´ Preferred Success. These include , Europe’s leading photo service provider , specialty chemicals company , and the .

, quantified Â鶹ԭ´´ Preferred Success benefits for a composite organization comprised of 254 participating businesses. Benefits included:

• 10% faster implementation
• 24% boost in productivity by reducing more than 50% of incident tickets
• 25% time savings in release management
• 30% improvement to business process efficiency

Designed to Accompany Â鶹ԭ´´ Customers in the Cloud

Moving to the cloud can be a challenge. That’s why the offering includes change management to help accelerate the transition and make it as efficient and sustainable as possible.

However, the plan can also help Â鶹ԭ´´ customers already working in the cloud utilize cloud solutions from Â鶹ԭ´´ to their full potential. For example, regular success checks and recommendations for newly released functionalities in Â鶹ԭ´´ Preferred Success can be useful even to an experienced solution administrator.

Access Continuous Training with Â鶹ԭ´´ Preferred Success

With Â鶹ԭ´´ Preferred Success, solution administrators and power users can receive ongoing learning opportunities through exclusive access to , our digital learning program. The offer is valid for five users, up to 100 hours and two attempts to achieve Â鶹ԭ´´ solution certifications.

Want to learn more? Schedule an appointment with your account manager or visit

This article originally appeared on Â鶹ԭ´´ News Center Germany.