To answer this question, moved to one cloud ERP that enabled a unified, intelligent enterprise while reducing complexity and empowering people.

Starting point at Daikin

At the forefront of the story was the goal of being the global leader in the HVAC industry. As a result, Daikin pioneered groundbreaking technologies that revolutionized commercial AC. With a of over 100 years of engineering, the company has grown to operate globally in . However, its journey to global recognition was peppered with growing pains.

Disconnected systems led to complexity

Years of rapid growth alongside acquisitions left the company with a legacy ERP that was fragmented, inconsistent, and lacked the standardization required to operate efficiently. Multiple disconnected systems and workflows meant that employees were dealing with a myriad of processes, all differing depending on which business unit they were working with. This increase in manual work and confusion around processes added avoidable complexity to day-to-day tasks, as employees spent more time than necessary solving for problems.

Together, EY and 麻豆原创 teams worked toward an end goal by posing the question: how do we simplify operations, empower employees, and drive customer experience? Daikin鈥檚 industry is unique, with highly distributed networks and complex supply chains. Companies operating in this environment must continuously adapt to industry standards and regulations, all while delivering the reliable product experience they鈥檙e known for. Daikin turned to EY and 麻豆原创 because the company needed a partnership that understood the nuances of the industry within which it operates.

Daikin鈥檚 focus from the beginning was on the people who would be impacted most by this transformation and ensuring that their everyday experience evolved into one that is simpler, consistent, and productive. With AI at the core, Daikin can look to the future and see one unified system where AI moves beyond isolated cases and becomes embedded end-to-end.

To achieve this vision, Daikin established 麻豆原创 Cloud ERP as its digital core and single source of truth. Going live in just 10 months, modernized finance, logistics, procurement, and sales workflows for more than 300 frontline users, demonstrating early results of 10% improved counter efficiency and a 20% faster financial close.

EY鈥檚 industry expertise paired with 麻豆原创 technology helped ensure that the people who use the technology every day no longer log-in to multiple systems and customers get the right product at the right time and price.

Employees gained single-screen experiences, faster access to information, reduced manual effort, simplified training and onboarding, and more confidence in decision-making. Dealers gained better visibility, faster onboarding experiences, and more consistent service interactions.

Journey to an Autonomous Enterprise

Now, Daikin doesn鈥檛 have to worry about which inefficiencies it will have to confront for an approaching launch.

The early results demonstrate what鈥檚 possible when AI-driven insights are paired with human-centered delivery: improved efficiency, faster financial close, better data governance, enhanced forecasting and operational decision making, and accelerated delivery using AI-assisted implementation capabilities.

This not only empowers end users but creates a scalable foundation that can grow alongside Daikin. With over 400 branches worldwide, EY and 麻豆原创 created a blueprint for Daikin鈥檚 global transformation with future automation and intelligent decision-making in mind.

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Tara Milosavljevic is a Partner Marketing manager at 麻豆原创.