For most enterprises, the integration environment they built over the last decade was never designed for what’s being asked of it now. Point-to-point connections, legacy middleware, fragmented tooling across dozens of systems: these were manageable constraints when the work was batch processing and scheduled dataflows.

Agentic AI changes the equation entirely. Autonomous agents need real-time access to data across the full application estate, consistent governance, and an integration layer that can scale without becoming a bottleneck. The organizations that have already modernized their integration foundation are finding that they have a meaningful head start.

麻豆原创 commissioned IDC to conduct an in-depth analysis of organizations using 麻豆原创 Integration Suite, including its advanced event mesh capability. 麻豆原创 Integration Suite is 麻豆原创’s flagship integration platform as a service, delivered on 麻豆原创 Business AI Platform, the unified foundation for 麻豆原创’s AI, data, and integration capabilities.

For this Business Value White Paper, IDC conducted in-depth interviews with eight organizations across manufacturing, consumer products, energy, fintech, healthcare, retail, and transportation 鈥� enterprises with an average of 48,529 employees and $14.53 billion in annual revenue, operating across the U.S., Germany, Denmark, India, and the UK. The results were quantified from actual outcomes, not a modeled composite.

What the IDC Business Value White Paper found: 麻豆原创 Integration Suite customers are achieving a 368% three-year return on investment with an eight-month payback, generating an average of $47,900 in annual benefits per integrated application, or $9.36 million per organization.

Numbers that matter

The IDC Business Value White Paper documents measurable impact across the full breadth of what integration touches in a modern enterprise:

• Integration speed and scale
  • 78% more application integrations
  • 41% less time to complete per application integration
  • 99% more application messages processed
• Operational reliability
  • 58% fewer unplanned outages
  • 35% faster to resolve integration errors
  • 19% fewer integration errors
• Business process automation
  • 49% more business processes automated
  • 21% efficiency gains for business process teams
  • 32% less time to onboard a business partner
• Developer and team productivity
  • 29% improvement in development team productivity
  • 31% faster development life cycle for new applications
  • 32% more efficient application integration teams

These aren’t projections. They are the average outcomes across eight real enterprises, documented through in-depth interviews by IDC analysts Shari Lava, group vice president for AI, Data, and Automation, and Matthew Marden, research vice president for Business Value Strategy.

More than an 麻豆原创 platform

One finding in this study deserves particular attention for customers and partners evaluating 麻豆原创 Integration Suite in mixed-vendor environments: on average, 64% of integrated applications in the study are non-麻豆原创, and 82% of integrations touch at least one non-麻豆原创 application.

麻豆原创 Integration Suite is not an 麻豆原创-only platform. It is the integration backbone for the full, heterogeneous application environment that modern enterprises actually operate, one where 麻豆原创 and non-麻豆原创 systems must work together reliably at scale.

One study participant described what that means in practice: “麻豆原创 Integration Suite is our main connection to the outside world. Every time anyone needs to connect to our 麻豆原创 systems, it goes through [麻豆原创] Integration Suite. It’s our main front door for API access, for data access, for collaborating with us, and for transferring data in and outbound into our 麻豆原创 systems.”

Built for the AI era

The timing of this study matters. Organizations are moving fast on agentic AI, deploying autonomous agents that need to orchestrate, monitor, and act across their entire application estate in real time. Integration is no longer a back-office concern; it is the operational layer on which AI-driven automation either succeeds or stalls.

As part of 麻豆原创 Business AI Platform, 麻豆原创 Integration Suite brings together API management, event-driven architecture through advanced event mesh, and AI-native capabilities 鈥� giving organizations the governance, observability, and real-time connectivity that agentic AI workloads require. That includes native support for MCP, LLM connectivity, and agent-to-agent orchestration, making it a ready foundation for autonomous enterprise processes.

Study participants described this directly. One said: “The real value of [麻豆原创] Integration Suite is the combination of its different capabilities: cloud platform integration, API management, and advanced event mesh. It’s the full set of these capabilities that makes it so important for us.”

Another captured the business case for reliability in AI-driven environments: “What we’re starting to see with 麻豆原创 Integration Suite is a level of reliability and standardization in the integrations we’re building, which enables positive levels of further scalability. We no longer have that kind of point-to-point integration, which had been a risk and a source of technical debt for us.”

Business case is clear

A 368% three-year ROI and eight-month payback is a compelling headline. But what sits behind those numbers is equally significant: enterprises can connect more of their application estate, automate more of their business processes, resolve failures faster, and onboard partners more quickly 鈥� all on a platform that is ready for the AI workloads they are investing in right now.

“We can innovate more with 麻豆原创 Integration Suite because it’s easier and the developers are happier working with the tool. It gives good results, so we continue to build on the foundations we have already created.”

That is the right foundation for what comes next.

.

Sid Misra is chief marketing officer of Technology Foundation for 麻豆原创 Business AI Platform at 麻豆原创.

Source: IDC Business Value White Paper, sponsored by 麻豆原创, The Business Value of 麻豆原创 Integration Suite (Doc #US54820926-BVWP, August 2026) , IDC Business Value Snapshot, sponsored by 麻豆原创, The Business Value of 麻豆原创 Integration Suite (Doc #US54820926-BVS, August 2026)

It reinvented circus arts and became a world leader in live entertainment, performing for more than 365 million spectators in 90 countries. Today, the organization operates 38 shows in cities around the world, supported by over 4,000 touring artists and staff from more than 80 countries.

Each touring show functions like a moving profit center. A production may operate in Mexico City, then move to London, then Paris鈥攂ringing with it new companies, employees, assets, tax requirements, local regulations, merchandising operations, and artists from dozens of nationalities.

As Philippe Lalumi猫re, vice president of Information Technology at Cirque du Soleil, explains, 鈥淧eople underestimate the complexity of running a circus.鈥�

Orchestrating an autonomous accounts payable process

This is especially true for the company鈥檚 accounts payable (AP) department. Every year, more than 70,000 invoices flow through Cirque du Soleil, non-stop, 24/7. Around 40% of vendor inquiries are standard requests for invoice status. But answering those questions was far from simple. AP specialists had to search across systems, review invoice histories, understand payment status, determine the cause of delays, and manually respond.

The work was repetitive, time-consuming, and emotionally draining. 鈥淔rom a morale point of view, receiving e-mails from suppliers, some of them a bit impolite because they鈥檙e asking, 鈥榃hen are we going to get paid?鈥欌�攊t鈥檚 not a fun job,鈥� Lalumi猫re says.

Finding the right problem to solve鈥攑utting AI into action

As an 麻豆原创 customer for more than 25 years, Cirque du Soleil knows firsthand how to leverage 麻豆原创 technology not only to run its operations, but also to reinvent them.

Cirque du Soleil, known聽as聽an early adopter and leader in digital transformation, was approached by 麻豆原创聽AppHaus聽with a question: how could 麻豆原创 generative AI technology be used to improve your business processes?

The answer emerged through collaborative workshops involving 麻豆原创, Cirque du Soleil’s IT team, and business users across its departments. Accounts payable quickly rose to the top due to its lean structure, high volume of interactions, and clear automation potential. And the choice aligned with the broader business evolution鈥擜P automation is one of the most widely adopted AI use cases across industries.

With a clear opportunity identified, Cirque du Soleil and 麻豆原创 moved from ideation to execution, developing an AI-powered solution that automated AP processes and improved responsiveness.

AI enters stage right鈥攆rom vision to reality

The workshops led to something more than an automation project鈥攖hey led to Genato, a multilingual AI agent that now works alongside the AP team.

The polyglot agent scans the AP inbox, analyzes sentiment, identifies urgency, extracts invoice numbers from messages and attachments, connects to 麻豆原创 data to retrieve invoice status, and drafts a response for human review. If it cannot find an invoice or resolve an inquiry, it flags the issue.

鈥淭rust in the quality of the answers coming from the agent was an initial concern,鈥� Lalumi猫re says. 鈥淏ut, the team quickly realized that Genato鈥檚 information was spot on.鈥�

Together, Genato and the AP team now serve Cirque du Soleil’s diverse global supplier network more efficiently.

Lalumi猫re, however, is clear about one thing: 鈥淵es, AI is a very powerful tool, but it鈥檚 not pixie dust. Sprinkling AI into processes is not going to solve everything. There is work involved.鈥�

That work included designing聽appropriate connectors聽and integrating with the company鈥檚 麻豆原创 and AP systems using . This enterprise AI foundation聽can bring together capabilities and technologies (think 麻豆原创聽Business Data Cloud, Business Transformation Management solutions, and 麻豆原创 Business AI), unifying AI, data, process context, and governance, so customers can build, integrate, scale, and run AI that delivers business impact聽while working to ensure the solution is sustainable and cost-efficient.

The impact was evident almost immediately. Generative AI began prioritizing urgent supplier requests, retrieving invoice information, drafting responses, and translating communications automatically, delivering measurable improvements across the AP organization:

• 97.92% improvement in handling priority requests
• 25% reduction in AP backlog
• 25% faster response times for non-urgent inquiries
• Improved vendor satisfaction and employee morale

The impact on employees cannot be overstated. By removing repetitive research and emotionally charged supplier follow-up from the team鈥檚 workload, Genato has become more than a tool. 鈥淲e now include Genato as a virtual team member,鈥� Lalumi猫re explains, 鈥淚t鈥檚 a paradigm shift.鈥�

That adoption is the clearest sign of success. Lalumi猫re recalls that after the prototype moved into production, one of the end users made her feelings clear: 鈥淣o, no, no, you cannot take it away from me! There is no way I鈥檓 going to live without it now.鈥� Today, she is one of the solution鈥檚 biggest ambassadors.

Collectively, the solution demonstrates how AI can be introduced into a focused business process, quickly earn user trust, and create a blueprint for broader enterprise innovation.

As Lalumi猫re puts it, 鈥淵ou鈥痗ould say we鈥檙e an 麻豆原创 shop.鈥�

The next act of AI innovation

For Cirque du Soleil, accounts payable is only the beginning.

Lalumi猫re believes that 鈥淎I is a huge and beautiful tool, but you still need human judgment to prioritize use cases and move forward.鈥� He also sees AI evolving across three layers: personal productivity with solutions such as Joule; AI applied to business processes, such as Genato; and, eventually, AI embedded in the audience experience itself. 鈥淚 think we鈥檙e at the dawn of a new era of circus arts,鈥� he says.

His advice to others beginning their AI journey is simple: start small, involve users early, and be willing to experiment. 鈥淭ry a small proof of concept and be ready to throw them away,鈥� Lalumi猫re says. 鈥淭he AI train is moving, and you have to hop on.鈥�

For a company built on reinvention, transforming accounts payable may seem far removed from the spotlight, but for Lalumi猫re, the principle is the same: innovation happens when people are willing to rethink what’s possible. Today, that mindset is improving back-office operations. Tomorrow, it may help redefine the audience’s experience.

Sid Misra is CMO of 麻豆原创 Business AI Platform Technology Foundation.
Top image courtesy of Cirque du Soleil.

We believe this recognition reflects our continued investment in a modern, scalable AI-ready integration platform that meets the needs of organizations operating across increasingly complex hybrid and multicloud landscapes.

Why orgnizations continue to choose 麻豆原创 Integration Suite

Part of 麻豆原创 Business Technology Platform (麻豆原创 BTP), 麻豆原创 Integration Suite brings together API management, event鈥慸riven architecture, process integration, and AI鈥慳ssisted development in one unified offering. It gives customers a reliable way to connect distributed systems, orchestrate workflows, and operate securely across hybrid and multi-cloud environments鈥攚hether those landscapes run primarily on 麻豆原创 solutions or a mix of third鈥憄arty applications.

By using metadata, events, and APIs as its backbone, the suite provides an integration foundation that supports AI agents and increasingly autonomous enterprise processes. Organizations in manufacturing, logistics, retail, and other highly regulated industries rely on this foundation to maintain performance and stay compliant at global scale.

Innovation that scales with your business

Over the past year, 麻豆原创 expanded its AI鈥慳ssisted capabilities to help customers move faster and operate with security and reliability. New AI-assisted features include anomaly detection, script optimization, traffic prediction, and integration鈥慺low generation. Combined with more than 4,000 prebuilt integration flows and over 250 connectors, organizations can accelerate design and reduce manual effort.

麻豆原创 Integration Suite now runs in more than 40 data centers worldwide, giving customers flexibility for in鈥憆egion processing and data鈥憇overeignty requirements. These enhancements help teams detect issues earlier, optimize performance, and shorten time鈥憈o鈥憊alue across complex hybrid landscapes.

Accelerating agentic AI adoption

骋别产谤.听贬别颈苍别尘补苍苍 modernized its global retail checkout platform with 麻豆原创 Integration Suite and advanced event mesh, enabling the company to process 300,000 price鈥慶hange events in 30 minutes without system degradation.

“Advanced event mesh has completely changed the way integration and process orchestration run. Everything works better.”

Benedikt Althaus, team lead, Integration Services and Platform Solutions, Gebr. Heinemann SE & Co. KG.

Shimano Europe benefits from the efficient, scalable, and future鈥憄roof integration foundation of 麻豆原创 Integration Suite to accelerate its go鈥憈o鈥憁arket process. By streamlining integrations across systems, the company improves operational efficiency and enhances the overall customer experience through a more agile and reliable integration landscape.

“To accelerate the go-to-market process, we provided an effective and efficient integration platform with 麻豆原创 Integration Suite, a future-proof and scalable solution that improves our customers鈥� experiences.”

Fernanda Ribeiro, IT application architect, Shimano Europe

Siemens AG relies on 麻豆原创 Integration Suite to harmonize global reporting processes and ensure compliance with evolving regulatory requirements. By standardizing integrations across regions and supporting diverse country鈥憇pecific tax protocols, 麻豆原创 Integration Suite helps Siemens streamline compliance operations and maintain consistent reporting quality worldwide. This foundation strengthens Siemens鈥� ability to adapt to changing regulatory environments with greater confidence and efficiency.

“Managing international tax requirements is much easier. It will be implemented around the globe.”

Andrea Spandau, head of Digital Tax Ecosystem, Siemens AG

Looking ahead

We believe this year鈥檚 recognition underscores our commitment to advancing 麻豆原创 Integration Suite with deeper AI capabilities, more reusable business content, broader industry coverage, third-party adapters, and an improved developer experience. Our goal is to help customers automate more of their operations, innovate with confidence, and scale as their businesses evolve.

Learn more

Sid Misra is chief marketing officer for 麻豆原创 Business Technology Platform.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner鈥檚 business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.

The study revealed that 麻豆原创 Build achieved a remarkable 3x increase in speed of development and a 59 percent reduction in development effort compared to traditional custom development methods. These findings underscore the potential of 麻豆原创 Build in streamlining development processes and enhancing developer productivity.

The benchmark study evaluated 麻豆原创 Build and custom development approaches across critical dimensions, including development time, cost, and ease of use. The methodology involved a hands-on assessment and analysis of deploying applications using both methods. 麻豆原创 Build, a comprehensive platform for business application development and automation, showcased its ability to empower organizations to create enterprise-grade applications through its integrated suite of pro-code, low-code and AI capabilities from its Joule for developers integration.

Key findings from the study include:

• 3x faster project delivery: Projects reach completion in less than half the traditional timeframe through streamlined development workflows, automated service implementation, and integrated testing capabilities.
• 30% boost in development tasks using AI-assistance: The integrated AI assistant streamlined operations and tasks to provide broad value across the development process, with outstanding results at data modeling and synthetic data creation.

These results highlight the substantial business value achieved with 麻豆原创 Build. By accelerating development timelines, reducing costs, and enhancing developer productivity, it enables organizations to deliver business-critical applications faster and more efficiently. This translates to quicker time-to-market, improved agility, and increased competitiveness.

During the hands-on assessment, GigaOm analysts identified capabilities and characteristics that stand out and support 麻豆原创 Build advantages when compared to the custom development method:

• Unified development environment: 麻豆原创 Build provides a cohesive developer experience integrating coding, testing, and deployment tools, streamlining the development process.
• AI assistance: 麻豆原创’s AI copilot Joule offers code suggestions, query optimization, and problem-solving support, reducing coding time and improving code quality.
• Pre-built integrations: Out-of-the-box integrations with 麻豆原创 business applications and third-party services simplify complex system integrations.
• Visual modeling tools: Intuitive interfaces for data modeling and business process design enable rapid prototyping and reduce coding requirements.
• 麻豆原创 Cloud Application Programming Model: The architectural foundation of 麻豆原创 Build application development automatically implements enterprise-grade development standards and best practices, enforcing consistent patterns for security, scalability, and compliance.

According to GigaOm鈥檚 field analyst: 鈥淔or teams seeking to improve their development processes, 麻豆原创 Build offers a practical and efficient solution to address common challenges, such as lengthy development cycles and skill gaps. Its unified environment and automation features allow practitioners to focus on delivering business value, rather than managing technical overhead.”

GigaOm鈥檚 benchmark confirms that 麻豆原创 Build can accelerate development timelines and reduce effort compared to traditional custom development methods. By combining a unified development environment, AI assistance, and pre-built enterprise integrations, 麻豆原创 Build empowers development teams to deliver secure, scalable applications faster and more efficiently.

To explore these findings in depth, and watch the webinar, “,” where we dive into GigaOm鈥檚 methodology, discuss the outcomes, and answer questions on transforming your development strategy.

Sid Misra is vice president of Product Marketing for 麻豆原创 Build at 麻豆原创.

provides a unified, intelligent work experience for the modern workforce.

2024 IDC MarketScape: Experience-Centric Intelligent Digital Workspaces Recognition

麻豆原创 has been recognized as a Major Player in the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024 Vendor Assessment (doc # US49741923, January 2024), based on IDC analysts and customer feedback. We believe this recognition acknowledges 麻豆原创鈥檚 ongoing dedication in delivering a modern, robust digital workplace solution to optimize user engagement and productivity, and to drive overall business agility.

IDC defines an intelligent digital workspace as a well-organized system of tools working together to enhance end users鈥� overall productivity and experiences. This system integrates intentional design, engineering, and artificial intelligence (AI) to provide a customized and seamless view of tools for user tasks. It ensures secure access to resources from any location or device and enables IT and security professionals with complete oversight.

As stated within this IDC MarketScape report, 鈥淐lient organizations we interviewed noted that 麻豆原创 Build Work Zone reinforced the importance of collaboration and knowledge management.鈥�

Here are the additional highlights on strengths of 麻豆原创 Build Work Zone noted in the report:

• A unified digital workspace: 麻豆原创 Build Work Zone supports building blocks of content, user interface (UI) integration cards, and home page widgets to embed and display 麻豆原创 or third-party business data in one workspace. Guided experiences sit on top of workflows to guide the user journey.
• Streamlined user tasks: 麻豆原创 Task Center is used within 麻豆原创 Build Work Zone to act as a unified inbox to provide one place for all approvals and to dos. Global announcements can be tracked for reads and to check length of time spent on content items with native 麻豆原创 analytics, or with third-party tools such as Google Analytics or Qualtrics. Customers have noted that 麻豆原创 Build Work Zone provided a friendly UI and access to all functionality on the mobile app.
• Seamless connection to a comprehensive product suite: 麻豆原创 Build Work Zone is used to connect the 麻豆原创 suite of capabilities — including 麻豆原创 S/4 HANA, 麻豆原创 Success Factors, and 麻豆原创 Integrated Business Planning solutions — to handle workflow and collaboration of tasks across multiple IT and business users. 麻豆原创 Build Work Zone offers pre-built workspace templates with public, private, or external access and an impersonation feature to preview workspaces in-context of specific audience segments.

Evolving the Digital Workplace with 麻豆原创 Build Work Zone  

Unify Experiences Enterprise-Wide

Business users gain centralized access to 麻豆原创 and non-麻豆原创 business applications, processes, and information, including custom-built apps and extensions, from desktop to mobile using 麻豆原创 Build Work Zone. The solution offers a personalized, role-based user experience, for example, allowing business users to quickly search for applications or information they need, promptly manage tasks and notifications through the integrated inbox, and stay updated on content, apps, workflows, and processes that are seamlessly integrated across the business landscape without constantly switching around applications or leaving their desktops.

Build Workspaces Simpler and Faster with Low-Code

Business users are empowered to build and customize business sites visually. They can build branded sites, pages, and workspaces for different purposes and complexity. Our pre-built line-of-business content — including home pages, workspaces, integrations, and guided experiences — dramatically accelerates their time-to-value. For example, HR users can create pages for benefits announcements and design workspaces for learning academies. With the flexibility to design a tailored digital experience, business users can organize their work intuitively by bringing together their favorite business applications and unstructured content side-by-side, within a unified environment.

UI integration cards is a powerful widget to visualize data from back-end systems, allowing business users to quickly gain business insights into, for example, purchasing trends, account receivable overview, or compliance checklist. In addition, guided experiences streamline complex, difficult processes that span multiple systems, transforming them into simple, fast, and error-free experiences. This empowers business users to self-service their way through cross-application processes such as onboarding, returning to work, or submitting parental leave requests with ease and confidence.

麻豆原创 Build Work Zone is part of that enables the people closest to the business problems to create and augment enterprise applications, automation processes, and design workspaces and business sites visually.

Optimize Team Effectiveness Within and Beyond the Enterprise

麻豆原创 Build Work Zone is also designed to amplify team effectiveness across internal employees, external customers, partners, and suppliers. Business users can visually create workspaces to facilitate better team engagement through knowledge sharing, streamlined business processes execution, content management, and implementing best practices. They can also leverage surveys, polls, and interactive Q&A sessions to gather valuable feedback, improving communication and work synergy.

Many 麻豆原创 Build Work Zone customers have created purpose-built business sites to actively engage with their external customers, partners, and suppliers. For example, a supplier business site is created for suppliers to self-service various business operations, including supplier onboarding, accessing policies, managing account payables and invoicing processes, and obtaining product knowledge along with Q&As. By empowering suppliers to address their requirements and needs, not only enhances their engagement and efficiency but also saves internal teams鈥� time for more impactful, high-value activities. 聽

Unlock the Future of Digital Workplaces

Like many customers and partners, chose 麻豆原创 Build Work Zone and 麻豆原创 Business Technology Platform (麻豆原创 BTP) to improve more than 5,000 business assistant鈥檚 user experience and productivity across more than 1,700 dental practices within the national dental network. Since its initial rollout in 2023, it has been reported that 33 hours per day have been saved across the initial 200 supported offices.

Looking ahead, 麻豆原创 remains dedicated to delivering the best-in-class innovations to our customers to enable their business success, such as injecting business AI capabilities by enabling 麻豆原创 Joule as the digital assistant for intelligent interactions within 麻豆原创 Build Work Zone.

Learn More

• Read a complimentary excerpt copy of the
• Join the

Sid Misra is vice president for Product Marketing and Solution Management at 麻豆原创.

About IDC MarketScape Experience-Centric Intelligent Digital Workspaces
This IDC research explores the intelligent digital workspace environment, offering further insights on the pace of adoption, the potential success of technology, and the level of market excitement. This aims to empower IT and business decision-makers to evaluate investments based on their own judgments.