By offering business transformation as a service, 麻豆原创 is enabling partners to provide modern enterprises with the change they need to thrive.

An excellent example is the rush to increased digitization globally. This process works best when we transform not as single entities, but as ecosystems. This is fundamental to the work of 麻豆原创 Services as we enable our partner ecosystem by helping their capabilities scale in the cloud and serve our customers globally. That role is more vital now than ever. 麻豆原创 Services, in concert with the ecosystem, is our customer鈥檚 trusted advisor, the thread that holds the book together.

That鈥檚 why I believe that the customer-first, partner-centric service offering of RISE with 麻豆原创 is the solution for modern enterprises that our times demand. A holistic business transformation involves reshaping the entire culture and mindset of an enterprise. To do this, customers need business transformation as a service. RISE with 麻豆原创 is the foundation for an intelligent enterprise, and a partner-centric mentality is built into the offering.

? It鈥檚 a single offering on a single contract that provides a path to the cloud for every customer, tailored to their needs and with fast time to value. It鈥檚 not just another upgrade; it鈥檚 a new way of working. Frankly, it鈥檚 a new paradigm. At its core, RISE with 麻豆原创 is the packaging of 麻豆原创鈥檚 flagship 麻豆原创 S/4HANA clean core with world-class infrastructure from the hyperscalers, plus important embedded tools and services. That鈥檚 exactly what customers have been asking for, and I鈥檓 proud to be helping to deliver it.

The robust service offering with RISE with 麻豆原创 will empower our partners to provide the digitization that companies need now. This includes valuable tools with every subscription that are 100% automated and 100% self-service, such as 麻豆原创 Learning Hub, the premium online learning platform for 麻豆原创 technical and project professionals. It also includes 麻豆原创 Readiness Check, best practices guidance on moving legacy 麻豆原创 systems to 麻豆原创 S/4HANA.

And I鈥檓 particularly excited about the custom code migration app, which performs automated checks to identify custom code that requires migration. The migration app enables us to go into an 麻豆原创 ERP environment and see what code is actually being used. This is useful because, in my experience, about two-thirds of the customizations that have been put into systems in the market aren鈥檛 used and pull the customer away from a clean core. When I say clean core, I mean business standard with only the most minimal changes. The clean core is something that customers want to get back to because it means they are upgrade ready, and rapid deployments reduce costs of ownership.

Additionally, 麻豆原创 has bundled discrete services into three separate optional packages, each of which achieves a different outcome for clients. The first package enables the movement of our installed base customers to 鈥済o live鈥� in the cloud. The second package transitions our installed base customers to 麻豆原创 S/4HANA or enables new customers to go live on 麻豆原创 S/4HANA with the adoption of the clean core. The third package drives the accretive business value with innovation on 麻豆原创 Business Technology Platform.

麻豆原创鈥檚 embedded tools and services complement our customer-first, partner-centric approach to RISE with 麻豆原创. This means that it is designed not to compete with but to bolster partners鈥� offerings. Also, both partners and customers can purchase and consume the packages described above, and, in the future, they can be sold through partners.

RISE with 麻豆原创 brings this value to the entire ecosystem, including smaller shops and our tier two and three partners. Our ecosystem experts, together with the 麻豆原创 Services teams, are ready to help our customers move to the cloud regardless of size and location. That鈥檚 because 麻豆原创 is opening up its environment and embracing the network effect that was already being generated, but now is being harnessed at an entirely new level.

In 2020, many businesses were not well prepared for the COVID-19 crisis. In 2021, it鈥檚 about having a plan and being prepared for any eventuality. By working closely with our partners, we can provide customers with the resiliency they need to reap the benefits of operating as modern, intelligent enterprises today. Through the service offering of RISE with 麻豆原创, we are better prepared than ever to fulfill this mission. I鈥檓 confident that in 2021, we will collaborate with our partners to build a better ecosystem, with RISE with 麻豆原创 at the center of our efforts delivering business value to our customers.

Shane Paladin is president of Services at 麻豆原创.

Sometimes, there is no way to learn from the past. The historical shifts experienced throughout 2020 have certainly proven this fact. But instead of sitting idle, businesses have confronted every unique challenge by thinking differently about the world around them.

From work-from-home arrangements to increased process automation, every adjustment has helped companies realize that how work gets done is more important than where their people carry it out. For example, within the , we quickly shifted to off-site delivery of our offerings. This innovation, shaped and continuously fine-tuned over the past 25 years, allowed us to help businesses in every industry navigate through the contours of their economic condition while keeping the lights on and seizing the moment to transform.

As I reflect on this whirlwind that was 2020, I am amazed at how our customers handled an array of changes by responding quickly, recovering resiliently, and reimagining their business confidently. And, those that relied on our outcome-based services to open new doors to expert knowledge and accelerate innovation achieved meaningful outcomes that position them well for the future.

But don鈥檛 take my word for it. Here is a recent snapshot of how our customers are turning these extraordinary times into unparalleled opportunities.

Shaping Business Units Into Economic Catalysts

To support a well-admired portfolio of brands containing Calvin Klein, Tommy Hilfiger, Van Heusen, and IZOD, the fashion powerhouse聽聽wanted to harmonize its retail and fashion business units while optimizing manufacturing and wholesale functions. This strategy required a modern, intelligent platform that was designed explicitly for the industry.

PVH Corp. achieved that goal by migrating its legacy enterprise resource planning (ERP) system to the聽聽solution for fashion and vertical business. With a premium-level partnership from聽, the overall implementation project was smooth and safeguarded with on-site and off-site pre- and post-launch checks. The services also helped the company roll out the latest standard functionalities of the intelligent ERP 鈥� including a successful cutover in Hong Kong and Macau (China) without customizing interfaces and experiences.

Saving Valuable Resources by Managing Data Better

聽is one of the world’s largest food companies, nourishing people in 150 countries across five continents with a portfolio of over 30 brands. Such a feat requires continuous innovation and process improvement, a stable IT system, and a reliable analytics environment.

To acquire this foundation for better data processing and analysis, BRF implemented聽聽and the 麻豆原创 Business Warehouse application on 麻豆原创 HANA with assistance from 麻豆原创 MaxAttention and other 麻豆原创 services. This approach enabled the company to define a solid deployment plan and an aging-data strategy, which included removing 1.9 terabytes of data from a “hot layer” of memory without deleting information.

Engineering the User Experience with Greater Efficiency

聽(HPE) sought to remove costly and ineffective work processes quickly and efficiently across the enterprise to accomplish more with . But at the same time, the company needed to strengthen the overall quality of its customers’ user experiences.

HPE found the answer to this dilemma by leveraging a聽business operations self-healing service聽delivered through 麻豆原创 MaxAttention. This choice allowed the company to simplify its IT processes and implement new technology with a successful 100% off-site delivery. IT issues are now automatically resolved to support across its technology landscape, enabling a customer experience that offers intelligent, near-seamless, and effortless interactions.

Easing Commutes for More Than 40,000 People

Facing significant growth in its resident and worker population, the聽聽recognized the necessity of extending its infrastructure with forward-looking investments. One of these projects was easing traffic congestion and resulting environmental impacts with smart mobility technology that better manages parking, encourages car sharing, and makes public transport more convenient.

Collaborating with Deloitte, BMW, and聽聽from 麻豆原创, the Swiss city’s public services team developed a proof of concept based on聽. The use of existing solutions, best practices, and current knowledge from BMW and 麻豆原创 portfolios accelerated the development of a high-quality, interoperable smart-mobility platform designed to provide e-car, car-sharing, and digital valet parking services.

Transporting Millions of Passengers with Data-Driven Insights

聽(ZSSK) is committed to improving the quality of life for people in regional areas through sustainable mobility. But the railway transport company needed to communicate that message better throughout Slovakia with marketing campaigns that attract more passengers.

ZSSK sought the expertise of JUST IT Solutions s.r.o. and the聽聽team to modernize its software landscape to set the foundation for data-driven decision-making. Both 麻豆原创 and the partner consulted on the solution architecture design and overall project management of the implementation of 麻豆原创 S/4HANA. After a smooth go-live of 麻豆原创 S/4HANA and the聽聽solution, the company now carries out targeted marketing tactics with more accurate customer segmentation and timely access to critical business and financial indicators.

Serving the Energy Needs of 3 Million Households聽

With a mission in supplying clean and safe energy in Korean households,聽聽is committed to laying the groundwork for continued sustainable growth. But first, the liquified natural gas distributor needed to transition from an aging on-premise landscape to a modern cloud platform.

罢丑谤辞耻驳丑听迟丑别 聽services, Samchully was given direct access to a dedicated technical quality manager who supported the firm’s move to 麻豆原创 Business Suite powered by 麻豆原创 HANA on聽. Proactive support and advice before and during the go-live provided a clear path to cloud readiness and supported migration rehearsal tests in collaboration with a team of 麻豆原创 experts across different time zones. Afterward, practical follow-up support further optimized the implementation to help ensure the platform was fully scalable, secure, and reliable, and reducing IT costs and complexity.

Responding Faster to Help Customers Overcome Challenges

Mining contractor聽 wanted to meet customer demand better by increasing operational visibility and agility. The company turned to our services organization for help, using the聽聽plan and safeguard service package for 麻豆原创 S/4HANA Cloud and the聽听蹿辞谤 from 麻豆原创. Also, our partners Deloitte Australia and Full Circle Partners gave expertise to help ensure a smooth transition.

By establishing a unified business operations platform, the company now has a single source of truth across all its markets. Furthermore, it can support advanced technologies, inspiring further innovation of processes and customer services.

Fundamental Lessons from 2020: The Power of Ingenuity and Intelligence

Without question, 2020 has been quite a test for business leaders and their workforce. But as these customer stories show, many companies are surviving 鈥� even thriving 鈥� as they pivot toward simpler processes, optimized operations, faster response to demand, and more meaningful employee experiences.

Despite all the chaos and uncertainty, there are many reasons to celebrate. How else could we have known how innovative and intelligent our businesses could be? And just think, with everything we know now, how remarkable 2021 could be!

Stay in the conversation by following the 麻豆原创 Services and Support on , , , and .

Shane Paladin, president of Services at 麻豆原创.

It is not the brightest star at the firmament, but you can always find it right at the end of the Little Dipper鈥檚 handle. For centuries, Polaris has guided travelers across land and sea, long before modern navigation tools and GPS became available. Polaris is 鈥渁lways visible,鈥� as described by the Macedonian writer Joannes Stobaeus in the 5th century AD.聽 Aligned with the earth’s axis, the North Star鈥檚 steady presence gives a sense of direction as the universe circles around it.

For companies, the universe revolves around customer satisfaction. Customer success is the ultimate destination. But reaching and maintaining happy customers in a volatile business environment is not an easy journey to embark on.

In , published earlier this year, chief executive officers (CEOs) expressed that they encountered a high level of uncertainty on their path forward. Among the top 15 perceived threats were the speed of technological change and changing consumer behaviors.

To succeed in any type of business climate, companies need the ability to change course, adapt, and reinvent. This is where services-driven technology innovation comes in. It can turn challenges into opportunities. Companies are already using technological change to their advantage. The survey results also show that CEOs are doubling down on the use of technology more than they have in previous years and including intelligent automation and cloud-enabled tech services to achieve operational efficiencies. They rely on technology to create memorable customer experiences and thereby higher brand loyalty. The digital experience remains a key driver for business transformation according to the .

Services offer companies a beacon 鈥� their very own North Star 鈥� to drive digital business transformation and achieve customer success in calm and rough waters. Here is how.

Adapting Business and Operating Models in Times of Need

Every challenge is an opportunity to drive positive change. Services help companies to weather recurring seasonal changes and unpredictable events such as natural disasters and the impact of COVID-19.

Millions of consumers sheltering at home worldwide have turned to online and mobile services for shopping, entertainment, fitness, and education. It prompted a massive switch to direct-to-consumer and business-to-business (B2B) e-commerce and service models across industries that limit in-person interaction. Retailers turned stores into storage and distribution centers to support their move to online sales. They also looked at new types of products and services they could sell to customers digitally, such as bundling products or offering new types of customizations.

The article by Michael Wade and Heidi Bjerkan includes a fascinating example of how Nike turned the shutdown of more than 5,000 of its stores across China into an opportunity to engage with Chinese consumers digitally by offering at-home workouts. This boosted the company鈥檚 online sales so successfully that Nike kept the home workout as a service when stores began to reopen. As a result, Nike鈥檚 digital business reached and the company created a road map to navigate the impact of COVID-19 in other countries.

Identify Innovation Opportunities for Long-Term Success

As countries gradually re-open, companies can use services to continuously adapt their business and customer engagement models to the new reality. One of the biggest takeaways for companies will be to find new ways of doing business and infuse the learnings from the past months into their future business strategies.

One industry that could boost its adoption rate is telemedicine. According to the latest on consumer behavior, 50 percent of the growth in physical and mental telemedicine offerings are currently coming from new users. As people become more used to consulting medical professionals online out of necessity, an opportunity has arisen to continue and expand the use of digital health services in the future and offer access to basic healthcare services such as consultations, digital check-ups, and prescriptions from the convenience of the home.

Across all industries, the move to a virtual work and operating environment has also accelerated the emergence of a remote customer support and services model. To stay socially connected in times where people are physically apart, customer service and support has become a lifeline for businesses and their customers. For example, while remote services delivery existed before the global pandemic, the off-site delivery model now has become the new gold standard for customer service and support. Essential businesses services need to enhance off-site working environments and remote collaboration in the front and back office, supply chain, finance, and essential operations via a 100 percent off-site model.

Creating Modular Services Offerings

Additionally, services will become more personalized. If you ever bought a large Lego set, you have experienced the multitude of possibilities to build your very own creations. However, you may not need all the pieces in your set for what you want to build.

The same principle applies for services. Companies have access to an entire spectrum of services to protect their operations and drive customer success. These services can be used on a modular basis, depending on their specific needs. This starts with services that cover rudimentary needs, such as general safeguarding, to highly individualized and more complex high-touch services.

Like the North Star, services can act as a beacon for companies to stay on course for customer success. They allow companies to harness the power of technology to reimagine their future and adapt to change.

Some of the biggest lessons that companies have learned over the past months are being able to change fast and to embrace change as an opportunity. Even our current North Star will be succeeded by a different star due to the motion of the earth. If I were to live another 4000 years, I would look for Gamma Cephei in those clear nights. However, the need for a North Star will remain the same in life and business. Regardless of what the future brings, digital services will continue to steer companies鈥� business transformation journeys as their North Star by keeping customer experience at the center of their universe.

Shane Paladin is president of Services at 麻豆原创.