As EX evolves, understanding who 鈥渙wns鈥� it is crucial to developing strategies that improve day-to-day HR operations and create a more engaged and satisfied workforce.

The 麻豆原创 SuccessFactors HR Research team conducted the “” study and shared insights on the evolution of EX as a concept, who the owners are, how it is measured, and how AI might play a role in its future.

In the past, HR was the sole area responsible for employee experience and engagement in most organizations. This has evolved into a new ownership model endorsed by HR leaders, with four additional stakeholder groups that must coordinate their efforts to drive EX effectively: managers, IT, leadership, and employees themselves.

Role of HR in EX: Manage Process and Listen to Employees

From recruitment and onboarding to performance management and benefits, HR has always been seen as the primary owner of EX. But to truly enhance EX and demonstrate measurable results, HR must put particular focus on its responsibility for conducting employee listening. Only by listening to employees 鈥� either actively, through surveys and town halls, or passively, through social sentiment and monitoring tickets 鈥� can organizations understand the impact of their EX strategy and track towards their strategic goals.

As HR measures, reports, and acts on employee listening results, they should make sure to bring employees along: enable them with better information and encourage them to take a more active role. Otherwise, they might become fatigued by endless surveys that yield no results.

With solutions like the , HR gains access to AI-powered insights and action planning that help identify essential EX factors and enhancing EX factors. Essential factors are the 鈥渢able-stakes” requirements that heavily impact employee experience and include fair pay, psychological safety, and adequate tools. Organizations should aim for 100% satisfaction in these factors. Enhancing factors are “nice-to-haves,” like flexible work arrangements, career development, and meaning and purpose. Focusing on a select group of enhancing factors can provide a unique value proposition for employees and candidates within an organization.

Role of Managers in EX:  Shape Day-to-Day Experience

Managers play a critical role in shaping the day-to-day experiences of their teams. Our research shows that managerial factors such as clear communication, support, and competence directly impact key essential EX factors like team relationships and psychological safety. Yet, many managers still face challenges in both resourcing and training that keep them from improving EX.

To bridge this gap, the 麻豆原创 SuccessFactors HCM suite provides personalized insights through manager dashboards that track team sentiment and help organizations identify and develop top managerial talent. By equipping managers with the right resources, organizations create a culture of positive experiences and address the most impactful EX factors.

With , organizations can offer managers resources for enablement and continuous development, tailored to their individual learning preferences and needs. To help managers empower their teams in upskilling and reskilling, AI-driven recommendations from the assist employees in discovering new growth opportunities, preparing them for future roles while helping those managers stay informed about internal mobility possibilities. This supports employees’ development and enables managers to find specific opportunities for their direct reports, creating a dynamic, growth-oriented environment that drives individual and organizational success.

Role of Leadership in EX: Set the Vision

Leadership sets the vision of what employee experience should look like at an organization. Alongside HR, leadership establishes the strategic goals and outcomes that the company expects from its EX strategy. Company leaders should be aware of employee listening results and communicate to the workforce regularly about how their feedback is being considered. In doing so, leadership establishes the importance of EX and encourages trust and transparency.

Role of IT in EX: Manage Technology and Harness the Power of AI

IT is responsible for the tools and technology that make up much of an employee鈥檚 working experience. As AI technology advances, it has come to play a more significant role in that experience. AI is helping organizations create a dynamic, inclusive, and future-ready workforce. helps improve employee and candidate experiences聽by optimizing interactions and delivering highly personalized experiences and career development plans. By integrating AI-driven HR solutions, organizations can improve essential and enhancing EX factors, from seamless onboarding to customized learning paths.

Improving the Experience of Every Employee: N(EX)t Steps

To truly transform EX, organizations must encourage a holistic approach with cross-functional collaboration, leveraging HR tech solutions that empower all stakeholders 鈥� HR, managers, IT, leadership, employees 鈥� to take ownership of the employee experience.

Now that you have more clarity on different departments’ roles in improving day-to-day operations, you can leverage this to learn more about the essential and enhancing EX factors with hands-on exercises and expert insights based on research from the 麻豆原创 SuccessFactors HR Research team.

Mayara Alves Tabone is a Solution Marketing specialist for 麻豆原创 SuccessFactors at 麻豆原创.

Employee experience is linked to a number of organizational outcomes, such as performance, customer satisfaction, retention, and innovation. So, what are the trends redefining how employees think about work and how organizations meet the needs of their people to help them be their best? From the candidate experience to remote work to diversity, equity, and inclusion (DE&I), how can HR leaders gather the right data at scale, understand how employees feel, identify experience gaps, and take the right steps to drive positive work experiences that drive real business impact?

The , published by the 麻豆原创 SuccessFactors research team, shows that there has been a clear focus on improving the employee experience in order to drive organizational outcomes. HR trends are both influenced by and influential on how employees feel, making employee experience a fundamental principle. And it all starts with listening to employees, understanding where the experience gaps are, and identifying the best actions to address the issues.

Navigating Modern Work Challenges

The results of Qualtrics research** show that employees have many wants and expectations for the future of work and organizations need to listen and pay closer attention to these five trends to enhance the overall employee experience and retain and attract top talent.

1. Employment is not only about having a job anymore. Employees want more than just a job. They want to work for organizations that have a sense of purpose and have values aligned with theirs. The more employees feel their employers embody these values, the more they are engaged and want to stay.
2. Confidence and business success also matter to employees. As markets become more volatile, employees want to feel confident in their jobs. They want to know that the organization is taking care of their needs so they have a sense of security, even during times of change.
3. Employees want a better work-life balance. People have been operating at surge levels for years and are reclaiming boundaries for a better work-life balance. Employees with a good work-life balance are willing to go above and beyond for their organization.
4. Flawed processes and inefficient systems have fueled burnout. Ineffective processes and systems remain the top driver for burnout. Giving employees the tools and technology to do their jobs effectively and efficiently  helps increase productivity and engagement.
5. Growth and development are fundamental needs. Opportunities for growth and career progression drive employee retention, well-being, inclusion, and experience expectation levels. Understanding employee skills and providing opportunities for personalized development and growth through job matching, career development, mentorship, and community building are key to meeting employees鈥� short- and long-term needs.

Addressing Trends by Closing Experience Gaps

Technology plays a crucial role in enabling organizations to understand what drives workforce productivity by facilitating continuous listening. 麻豆原创 employee experience management solutions by Qualtrics help organizations listen to their people鈥檚 needs and take the right steps to close employee experience gaps. Employees are empowered to express their thoughts and impressions, while leaders have the insights and guided action planning they need to improve the experience throughout the entire employee journey. This promotes an open and inclusive environment where employees feel heard and acknowledged, ultimately boosting their confidence, productivity, and security.

Learn more about and how they can help you create a more holistic employee experience.  

Mayara Tabone is a solution marketing specialist at 麻豆原创 SuccessFactors.

*U.S. Bureau of Labor Statistics’  via 
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