Headquartered in Itabera铆, Goi谩s, S茫o Salvador Alimentos S.A. (SSA) is one of Brazil鈥檚 leading food companies. Its brands such as SuperFrango and Boua offer a wide portfolio of fresh and processed poultry as well as other meat, egg, and dairy products, fish, and frozen foods. The company’s products are exported to dozens of countries worldwide.

While SSA has built a reputation for quality and innovation in the food industry, one of its internal processes,听the management of PPE delivery,听still relied on manual paperwork. After successfully implementing 麻豆原创 S/4HANA in 2024, the company continued its journey with 麻豆原创. The company started to collaborate with the 麻豆原创 AppHaus team to explore opportunities with 麻豆原创 Build and Cloud Foundry.

The point of departure was that every day around 150 physical signatures had to be collected to confirm that PPE had been delivered to employees. These signed documents were then handed over to the archive team for manual scanning and storage. There was no digital record of which equipment was delivered, to whom, or when. As a result, it was impossible to track usage or send timely reminders for mandatory PPE replacements every six months.

Innovation along the human-centered approach

In dedicated workshops, SSA stakeholders and users analyzed the situation along 麻豆原创鈥檚 human-centered approach to innovation. They explored new ways to improve and redesign this process with 麻豆原创 Build and Cloud Foundry. After some iterations and testing, the new solution was implemented in January 2026.

SSA employees can now use digital signature capture linked to an automatic tracking of what was delivered and when. Via automated WhatsApp reminders, they learn听when it鈥檚 time to replace their equipment, thus ensuring compliance,听efficiency, and more visibility to the warehouse.

This new process has already shown the following benefits:

• From 150 manual signatures to electronic signatures using digital authentication
• 100% elimination of paper in the process
• Simplified service and an easy-to-understand and intuitive app
• Higher visibility to the warehouse
• Reporting capabilities available
• Better cost management
• Regulated issuance and compliant PPE distribution

Implementation

Although the implementation also had to integrate external applications via specific application programming interfaces (APIs), the new solution went live in January 2026. Based on previous innovation projects and its experience with 麻豆原创, the customer team was able to act mostly independently. Typical questions mostly referred to best practices for integration.

Innovation journey and outlook

鈥淲hat truly stood out was the SSA team鈥檚 remarkable maturity, fast learning mindset, and determination,鈥� Mirela Viersa, customer innovation principal at 麻豆原创 AppHaus, said. 鈥淔ollowing our exploration workshop, where we identified the key challenge, we partnered closely to design their future journey鈥攖urning vision into a structured and actionable path forward.鈥�

After this latest successful implementation project with 麻豆原创, SSA plans to use 麻豆原创 Build for future developments as their single source for development, especially now with 麻豆原创 Build Code. And based on this confidence and proven enablement, the SSA team plans to look into opportunities that 麻豆原创 Business AI and other intelligent solutions might hold in stock for them.

Top image via S茫o Salvador Alimentos

After months of renovation and designing the new creative space together with architects and facility management, the new 麻豆原创 AppHaus Walldorf opened its doors for 麻豆原创 employees in the region. It is an important milestone towards an outstanding, integrated customer experience on the Walldorf campus. The opening started with a fireside chat with 脕lvaro Wiedling, head of Customer Engagement Services MEE; Andreas Wendel, head of 麻豆原创 Innovation Experience Services; Dennis Kecskemeti, head of 麻豆原创 Innovation Experience; and moderated by Kathrin Tarnai-Sindl, head of Customer Engagements for APAC, EMEA, and MEE.

Visitors such as Dirk Haeussermann, managing director 麻豆原创 Germany, joined the event to get first impressions of the new space: 鈥淭he new 麻豆原创 AppHaus Walldorf is a very friendly and inviting collaboration space that is a perfect setup for our customers and partners to explore the newest innovations. It inspires them to move on into real, live solutions.鈥�

The opening celebration

For the opening, the team decided to not cut a red ribbon, but tell a little story. After uncovering an old Chinese gong, Kecskemeti officially opened the new 麻豆原创 AppHaus Walldorf with a loud and clear gong stroke. He explained that the gong was one of the signature pieces from the previous creative space in Heidelberg. There, it had a classic, traditional Chinese design and its sound was used during many workshops, meeting breaks, and events. When the team prepared the move from Heidelberg, it was immediately clear that the gong had to be taken to Walldorf. It went through its own small transformation, being redesigned and given a modern look to perfectly fit into the new space. When its deep sound was heard in the new 麻豆原创 AppHaus Walldorf environment it was a worthy setting to start the new chapter in its new home.

From now on, the gong will be an integral part of 麻豆原创 AppHaus Walldorf, where the team continues to run innovation workshops. Together with 麻豆原创 customers and partners, it is all about framing the right business problems, turning insights into blueprints, and piloting ideas fast. This is especially relevant for AI solutions and the business opportunities brought about by agentic AI. Along the dedicated听,听the 麻豆原创 AppHaus team supports customers of all industries to explore use cases and design them based on the latest 麻豆原创 technologies. That way, 麻豆原创 customers can learn, adapt, and scale with confidence.听

The integrated Walldorf campus experience

Now at 麻豆原创 headquarters, the new 麻豆原创 AppHaus Walldorf offers customers a collaborative, hands-on space to explore 麻豆原创 innovation. Together with the 麻豆原创 Experience Center, the show floor, S-Factory, and S.Mart Store, 麻豆原创鈥檚 Walldorf campus takes customers on a truly holistic journey, from inspiration to real impact. It shows visitors not just what 麻豆原创 can do, but offers them the opportunity to explore and design solutions with the latest 麻豆原创 technologies, such as 麻豆原创 Business AI, to use the innovation potential for their respective business. Along its human-centered innovation approach, the 麻豆原创 AppHaus helps teams turn ideas into solutions and make innovation real, especially when it comes to .

“Our new innovation service offerings represent a significant evolution in how we support our customers’ digital transformation. By combining the inspirational power of our 麻豆原创 Experience Centers with the interactive, hands-on 麻豆原创 AppHaus workshop formats, we’re able to guide customers at every stage of their transformation journey and create measurable value quickly,鈥� Wieldling says. 鈥淲hat truly sets this approach apart is our commitment to involving business stakeholders and end users from day one. This helps ensure that the use cases we identify and solutions we design have genuine business relevance and real-world applicability鈥攗ltimately delivering outcomes that matter to our customers.鈥�

The work with customers

At the heart of what the 麻豆原创 AppHaus offers are three core services: innovation service, explore service, and design service. Depending on the customer鈥檚 needs, these can be extended, for example, with different workshop formats, such as for 麻豆原创 Business AI, 麻豆原创 Business Technology Platform (麻豆原创 BTP), or Joule. In a networked way, customers also get direct access to product experts who are involved where they add the most value.

New beginnings

鈥淔or many people, the 麻豆原创 AppHaus Heidelberg was more than just a workplace or a workshop location. It felt like working in a startup environment to build and design new solutions together with customers and partners. So, there clearly is a nostalgic look back on shared memories,鈥� Tarnai-Sindl says. 鈥淎t the same time, the campus in Walldorf brings new energy and opportunities. You feel more strongly that you鈥檙e part of a bigger whole and have the chance to meet and connect with many colleagues and people more easily. It鈥檚 a move from a very familiar environment into a larger context, with a sense of new beginnings.鈥�

The first comments on the guest wall听in 麻豆原创 AppHaus Walldorf听seem to prove her right:听鈥淐ool new space!鈥�, 鈥淔inally!鈥�, and 鈥淗ow inspiring, open, and well designed.鈥�

Imke Vierjahn is 麻豆原创 AppHaus Network communications lead.

For the opening, Andre Bechtold, president, 麻豆原创 Industries & Experiences, addressed the network partners with a warm welcome and underlined the strategic value of partners for 麻豆原创 and its global customer base. These partners are front-runners of the human-centered approach to innovation, exploring and designing solutions with and for customers built with latest 麻豆原创 technologies such as 麻豆原创 Business AI.

It鈥檚 all about openness, collaboration, and storytelling

During a fireside chat, Dennis Kecskemeti, head of 麻豆原创 Innovation Experience, Paul Saunders, head of 麻豆原创 Customer Outcomes & Advocacy, and Andreas Wendel, head of Innovation Experience Services, answered questions asked by moderator and head of Customer Engagement Services MEE, EMEA, and APAC Kathrin Tarnai-Sindl.

All three guests had brought a personal object with a special connection to 麻豆原创 AppHaus. Interestingly, two brought their mobile phones, but for very different reasons: for one it was the device to listen to audio stories when traveling or commuting, for the other it was a multifunctional gadget to do private calls when traveling, listen to music, and much more. The third guest brought a handball to remind everyone that all good things only work out when teams work together and collaborate. So, their central describing words for 麻豆原创 AppHaus were storytelling, openness, creativity, multifunctionality, and collaboration.

With the new integrated approach, the closer interplay of 麻豆原创 AppHaus, 麻豆原创 Experience Centers, and co-innovation services will provide one continuous experience journey in an end-to-end context. 麻豆原创 AppHaus is where problems are framed and ambition is created in a human-centered, exploratory, and strategic way. 麻豆原创 Experience Centers translate that ambition into tangible value narratives, showcasing what鈥檚 possible with 麻豆原创, 麻豆原创 Business AI, and 麻豆原创 Business Suite. Co-innovation services turn inspiration into execution by piloting, validating, and scaling real solutions with customers and partners. Together, all three form a closed loop from challenge, vision, and experience to solution and impact.

“Each service within 麻豆原创鈥檚 innovation experience is strong on its own. But their real power emerges through connection and collaboration. By bringing 麻豆原创 AppHaus, 麻豆原创 Experience Centers, and co-innovation together, we are shaping a new way for customers and partners to work with 麻豆原创, turning ambition into confidence and inspiration into lasting impact.”

Andreas Wendel, Head of 麻豆原创 Innovation Experience Services

麻豆原创 AppHaus Network members came together in Walldorf

The event agenda offered different working sessions and formats for strategic alignment, exchange on experiences in customer projects, joint marketing efforts, mergers and acquisitions, enablement, and feedback rounds on . On top of that, there was room for networking and excursions. After hours of exchange in discussions, work groups, and sessions, the group of about 30 partner representatives visited the S.Factory, S.Mart, and 麻豆原创 Experience Center. A fun bowling competition, a scavenger hunt across the Walldorf campus, and a quick glimpse at the construction site of the future 麻豆原创 AppHaus Walldorf rounded out the event experience and left the partners with a comprehensive update on all things 麻豆原创 related.

“During this year鈥檚 麻豆原创 AppHaus Network meet-up we focused on shaping our collaboration model for the future, on further improving our co-innovation methods together, and on learning about our different strategic needs and priorities. It is so valuable to meet the 麻豆原创 AppHaus members鈥� representatives in person and have this lively exchange! And let鈥檚 not forget, this year it is about building bridges between our new sister teams within 麻豆原创鈥檚 innovation experience and the global 麻豆原创 AppHaus Network partners.”

Svenja Mueller, Customer Engagements MEE, EMEA, APAC, and Co-Lead of the 麻豆原创 AppHaus Network

About 麻豆原创 AppHaus Network听

For more than a decade, 麻豆原创 AppHaus has collaborated closely with a growing network of more than 20 partners around the world. They have established their own 麻豆原创 AppHaus locations and are fully trained in 麻豆原创鈥檚 human-centered approach to鈥痠nnovation. Together, all members work to drive co-innovation projects with customers, using cutting-edge 麻豆原创 technologies such as 麻豆原创 Business AI, Joule, agentic AI, and many more. It is about very timely enablement of all members in train-the-trainer formats to explore and design business use cases in customer workshops. Latest examples include the 麻豆原创 Learning Journey and other formats, tools, and methods offered in the specialized .鈥�

This allows all 麻豆原创 AppHaus Network members to act as agile front-runners and co-innovation experts. They support customers regardless of their digital maturity, guiding them to unlock tangible business value around the world along鈥�.

Imke Vierjahn is communications lead for 麻豆原创 AppHaus.

Bekaert aspires to become a people- and data-driven company. This requires a thorough strategic and cultural transformation, in which artificial intelligence plays a crucial role. To get started, the company set priorities, leveraging the already available in its existing HR solutions such as 麻豆原创 SuccessFactors solutions. By focusing on a few embedded AI use cases and creating a stand-alone AI tool on top of that, it started exploring and seeing the AI benefits.

“AI is a means to achieve our goals, a logical extension of our HR strategy,” says Jorn Waterschoot, global head of HR Technology at Bekaert. 鈥淎I’s growing capabilities, cost-effectiveness, and versatility are transforming businesses by enhancing user experiences, enabling experimentation, and encouraging adoption. At Bekaert, these strengths are leveraged in HR while carefully managing hidden costs and focusing on end-to-end implementation to maximize AI鈥檚 potential. At Bekaert, the goal is to make AI feel like a candy store: once employees experience its versatility, they are encouraged to explore it further.鈥�

First use case: the AI Master Data Assistant

Together with its long-standing partner and , Bekaert worked along a human-centered approach to innovation to identify opportunities and use cases. One of these identified use cases was a stand-alone AI tool that Bekaert used for HR data improvement. This tool was not integrated in the existing software landscape and required of users to extract and import data. 

To improve this laborious process, Flexso helped design and build a custom AI solution, called AI Master Data Assistant, with the help of 麻豆原创 AI Core in 麻豆原创 Business Technology Platform. This new solution has been fully integrated with 麻豆原创 SuccessFactors solutions, using 麻豆原创 Integration Suite. Currently, the solution uses a specific AI model from generative AI hub in 麻豆原创 AI Core. However, the flexibility with various models offered through the generative AI hub capability would allow the partner to use another AI model for this solution in the future.

Who benefits from AI in HR at Bekaert?

The AI Master Data Assistant allows the Bekaert HR teams to enhance data quality by automatically identifying, correcting, and preventing errors in employee records. The assistant can detect inconsistencies, duplicates, and missing information, ensuring that all data is accurate, complete, and up-to-date. In practice, it means that users can enter natural language prompts to get proposals for improvement. Via chat-like conversations, they can standardize formats, correct errors, and validate entries in real time.

For innovation projects, Bekaert usually rolls out new solutions gradually first through a number of role-specific use cases, then deploy them indiscriminately across the organization. For the new AI Master Data Assistant, the HR business partners and HR admin roles benefitted first.

Flexibility for the future

As part of the global 麻豆原创 AppHaus Network, Flexso always strives for a human-centered and sustainable co-innovation approach with its customers. It is about bringing innovation into the hands of people. David Pierre, AI practice lead at Flexso explains: 鈥淭he AI world is developing so fast. So, the principle in our solution is that we are AI model agnostic. Today, we are using model GPT to support our use case. But if we have a better model in the future, then we can also switch to other models as they are all supported by 麻豆原创 BTP.鈥�

Imke Vierjahn is 麻豆原创 AppHaus communications lead.

Miami is a city that thrives on diversity and innovation, making it the perfect home for LeverX鈥檚 second AppHaus location. Together with and , LeverX becomes the latest 麻豆原创 AppHaus Network partner to establish a creative lab in North America. In addition to its , LeverX is now expanding its global footprint with this vibrant new space in Florida鈥檚 cultural capital.听听

Located in the heart of Miami鈥檚 metropolitan area, invites customers to co-create new solutions with LeverX鈥檚 experienced team of coaches and architects and enjoy the city鈥檚 rich cultural and Hispanic heritage. 

On October 23, Jan Gilg, chief revenue officer and president, 麻豆原创 Americas and Global Business Suite, celebrated the opening of the new LeverX AppHaus Miami with Dr. Victor Lozinski, co-founder and chairman of the Board at LeverX, his team, and a group of customer executives.  

“With the opening of the LeverX AppHaus Miami, we are proud to continue our partnership with LeverX by helping even more American customers leverage the power of data, AI, and human-centered design. By reducing complexity through low-code frameworks, we look forward to accelerating innovation and delivering even more solutions for our customers that drive their productivity and help them grow their businesses even further.”

Jan Gilg, Chief Revenue Officer & President, 麻豆原创 Americas and Global Business Suite

About LeverX  

A long-standing 麻豆原创 partner, LeverX is a global system integrator and a top-tier consultancy dedicated to delivering professional, customer-centric solutions and services. Founded in 2003 on the principles of technological excellence and personalized service, LeverX has established itself as a trusted partner in the digital transformation journey of Fortune 500 clients worldwide.  

“LeverX, a global system integrator, unites more than 2,200 specialists dedicated to delivering end-to-end business solutions. Working hand in hand with clients, LeverX experts transform strategic visions into fully operational systems that drive measurable results. The recent opening of the company鈥檚 second AppHaus underscores LeverX鈥檚 continued commitment to human-centered innovation. This milestone highlights how a focus on user experience enables organizations across industries to create and implement best-in-class 麻豆原创 business solutions.”

鈥嬧�嬧�婦r. Victor Lozinski, Co-Founder and Chairman of the Board at LeverX

Welcome LeverX AppHaus Miami听听

The 麻豆原创 AppHaus team proudly welcomes the LeverX AppHaus Miami to its network of more than 20 partner-driven locations worldwide.  

“Here鈥檚 to a warm welcome to the LeverX AppHaus Miami team! Our Innovation Experience team is excited to see 麻豆原创 AppHaus Network expand with its newest location in Miami鈥攁 vibrant creative space to work shoulder to shoulder with customers, designing and prototyping impactful solutions. At its core, it鈥檚 all about delivering superior customer experiences by transforming complex challenges into clear opportunities, turning ideas into business-ready innovations powered by 麻豆原创鈥檚 latest technology.”

Dennis Kecskemeti, Vice President, Head of 麻豆原创 Innovation Experience 

The LeverX AppHaus Miami team consists of top 麻豆原创 experts and advanced IT solution experts. The dynamic design thinking space is designed for collaborative innovation, comfortably accommodating up to 25 participants. Larger events can be hosted in an additional space within the building. The flexible layout allows the environment to suit any interactive workshop, ensuring an engaging and productive experience. 

“We are proud to open our second LeverX AppHaus location in Miami. What truly sets it apart is its unique blend of a productive environment and an enjoyable lifestyle. Imagine starting your day with an immersive explore workshop, enjoying the bustling downtown at lunch, and then unwinding on a yacht in the evening. This opportunity to conduct business in a relaxed and inspiring setting acts as a powerful innovation booster, encouraging fresh perspectives and out-of-the-box thinking. We can鈥檛 wait to welcome our first co-innovation customers in the newly designed spaces.”

Nataliya Rubakhava, Global 麻豆原创 AppHaus Lead at LeverX

More information about the LeverX AppHaus Miami can be found on the dedicated or by visiting the new creative space at 801 Brickell Ave #1970, Miami, Florida, 33131, United States of America. 

About 麻豆原创 AppHaus Network 

For more than a decade, 麻豆原创 AppHaus Network has collaborated closely with a growing group of more than 20 partners around the world. They have established their own AppHaus locations and are fully trained in 麻豆原创鈥檚 human-centered approach to鈥痠nnovation. Together, all members work to drive co-innovation projects with customers, using cutting-edge 麻豆原创 technologies such as 麻豆原创 Business AI and exploring and designing business use cases in workshops such as the latest offered in the specialized .鈥�

All members are empowered early on with the latest methods, tools, and knowledge, allowing them to act as agile front-runners and co-innovation experts. They can support customers regardless of their digital maturity, guiding them to explore new use cases and unlock tangible business value for customers around the world along . 鈥疉s of October 2025, the LeverX AppHaus Miami joins the 麻豆原创 AppHaus Network as 24^th location worldwide. Kathrin Tarnai-Sindl, head of 麻豆原创 AppHaus, concludes: 鈥淟everX is the first 麻豆原创 AppHaus Network member to open a second AppHaus location. We look forward to seeing more and more organizations benefit from this superior customer experience offered by our trusted partners, in Florida and beyond!鈥澨�

Imke Vierjahn is 麻豆原创 AppHaus communications lead.

The company produces healthy vegetable oils, oilseeds, creams, and spreads while maintaining a strong commitment to environmental sustainability. With a presence in over 32 countries and a team of more than 2,000 employees, Sesajal is a beacon of excellence in the food industry.

The customer has a long history of working with 麻豆原创 solutions and took a major step forward in 2024, migrating to 麻豆原创 S/4HANA Private Cloud and integrating 麻豆原创 Build as its primary tool for extending business . Sesajal used 麻豆原创 Build Process Automation to integrate AI-powered workflow automations, enabling smart decisions based on data insights.

Partnering with 麻豆原创 for transformation

Leading Sesajal’s journey into digital transformation is Chief Innovation Officer Alfonso Cedillo Navarro, who has been at the forefront of implementing technology-driven solutions to enhance operations and deliver value to customers around the globe.

The use of 麻豆原创 Build has proven to be transformative, enabling the creation of user-friendly business applications and streamlined key processes like vendor creation.

One of Sesajal鈥檚 standout projects involves a solution built with 麻豆原创 Build that integrates seamlessly with the 麻豆原创 S/4HANA system, enhancing usability and efficiency.

Collaborating with 麻豆原创 AppHaus

A pivotal moment in Sesajal’s journey was to start collaborating with the 麻豆原创 AppHaus team. Known for its human-centered approach to innovation, the team helped Sesajal unlock new opportunities brought about by 麻豆原创 Build.

“Working with the Sesajal team was truly inspiring,” shared project manager Mirela Viersa, a customer solution adoption specialist at 麻豆原创 AppHaus. “Their openness to innovation and dedication to creating real value for their users made this collaboration a success. By applying a human-centered approach, we were able to co-create solutions that not only streamlined processes, but also delivered tangible benefits — all while keeping the core clean. This project is a testament to what鈥檚 possible when technology and people work hand in hand.”

Within the 麻豆原创 Build starter kit program, the Sesajal team received comprehensive training along the 麻豆原创 AppHaus methodology. They embarked on a design thinking process to identify a business use case, eventually developing a proof of concept tailored to their needs.

鈥淭he 麻豆原创 AppHaus team is incredible to work with,鈥� Cedillo Navarro said. 鈥淭heir human-centered methodology helped us identify the right business use case and build a proper prototype. It鈥檚 a phenomenal way to connect business and user needs, saving time and adding more value to users.鈥�

Redefining innovation

By combining the power of 麻豆原创 Build with the 麻豆原创 AppHaus approach, Sesajal has found a way to address real business challenges through technology. From simplifying processes to creating tangible results, these tools are reshaping how the company operates.

Reflecting on his experience, Cedillo Navarro noted, 鈥淟everaging the 麻豆原创 AppHaus approach and 麻豆原创 Build allows us to develop applications that tackle real business challenges while utilizing the best of modern technology. It鈥檚 innovation at its finest.鈥�

Sesajal’s digital transformation journey is a testament to the potential of human-centered design and advanced technology. It demonstrates how collaboration and the right tools can drive meaningful results, setting the stage for continued innovation in the years to come.

With the help of its trusted partner, the Watches of Switzerland Group also set up 麻豆原创 Integration Suite within only two weeks, enabling the company to incorporate insurance offers in their processes.

The Watches of Switzerland Group is a leading luxury watch retailer with a reputation for quality and exclusivity. With operations spanning the UK, U.S., and parts of Europe, its portfolio of brands has been a trusted name in luxury timepieces for decades. As the company expands its business and adapts to new market dynamics, Watches of Switzerland Group is transforming its technology infrastructure to prioritize scalability, efficiency, and streamlined operations across its global presence.

The journey to 麻豆原创 BTP as a partner-managed cloud model

At the beginning of the engagement, the English watch retailer relied on an enterprise architecture including legacy systems such as on-premise 麻豆原创 ECC 6.0 systems and middleware built in-house. Limited IT resources made scaling difficult to meet business demands for faster project delivery and modern integrations.

After purchasing 麻豆原创 BTP credits, the company faced internal skill gaps and competing priorities. Finally, the company wanted to adopt cloud-based technologies while remaining flexible about future ERP decisions, whether transitioning to 麻豆原创 S/4HANA or exploring alternative platforms.

Partnering with Bluestonex

Watches of Switzerland partnered with Bluestonex and transitioned to a 鈥� in this case 麻豆原创 BTP. Under this model, Bluestonex took over responsibility for managing 麻豆原创 BTP credits, resource allocation, and infrastructure support, allowing Watches of Switzerland Group to shift from an internal, self-managed approach to an expertly managed environment, always aligned with the retailer鈥檚 business objectives. Since moving to this model, Watches of Switzerland Group has:

• Increased 麻豆原创 BTP value: Freed from managing credits and technical configurations, the customer team can focus on business-critical projects
• Streamlined 麻豆原创 Fiori applications: All 麻豆原创 Fiori apps have been successfully migrated to the cloud, enhancing performance and improving the user experience
• Strengthened IT resilience: With Bluestonex acting as a strategic partner, Watches of Switzerland has built a foundation to support future growth and innovation
• Future-proofed infrastructure: The agnostic capabilities of 麻豆原创 BTP ensure that the integration framework remains relevant, regardless of the future ERP platform

Bluestonex Innovation Factory

With the foundational work completed, Watches of Switzerland decided to further expand its adoption of 麻豆原创 BTP services, integrating more business processes and scaling globally. But what were the core business processes? Where was the room or even need for improvement to deliver best-in-class customer services, be successful overall, and remain on top of things in the luxury retail segment?

鈥淭he partnership with Bluestonex is not just about technology,鈥� said Glenn Bamford, head of Business Systems at Watches of Switzerland Group. 鈥淭hey act as an extension of our team, bringing innovation and expertise that we lack internally. With their support, we鈥檝e been able to make strategic moves towards modernizing our systems while remaining agile for the future.鈥�

To understand business, user, and customer needs, thorough research can provide reliable answers and a solid foundation for innovation. So, along the , Bluestonex Innovation Factory team organized a user research journey visiting six representative Watches of Switzerland Group showrooms, shadowing employees and observing different processes in the context of purchasing, customer inquiries, deliveries, commissioning, and many more.

After visiting the different showrooms, one observation was that requirements could vary considerably from one to another, simply because of different locations and customer profiles. In some showrooms, it was mainly about selling middle-priced watches and attending several customers at a time; in others, it was about serving one customer with specific needs for a purchase of a very expensive and unique piece.

Incorporating insurance options with the help of 麻豆原创 Integration Suite

Despite all the differences, there is one requirement the researchers observed, that spanned across all customer engagements. That is the wish for an appropriate insurance option for the purchased watch. The Watches of Switzerland Group and Bluestonex decided to realize this integration of an insurance option in its service processes through 麻豆原创 Integration Suite.

In just two weeks, the insurance integration went live as scheduled, allowing the Watches of Switzerland Group to meet crucial business demands without sacrificing quality or functionality. With 麻豆原创 Integration Suite, Watches of Switzerland Group is now positioned to continue modernizing its technology stack in alignment with its strategic vision. This scalable solution can evolve with their future needs, including a potential transition to 麻豆原创 S/4HANA.

鈥淭his project demonstrates the value of Bluestonex as a strategic partner,鈥� Bamford said. 鈥淣ot only did they execute the integration under intense time pressure, but they also provided critical expertise. 麻豆原创 Integration Suite, deployed with Bluestonex鈥檚 support, paves the way for greater flexibility and scalability as we move forward with our digital transformation.鈥�

During the annual 麻豆原创 BTP strategy day held in the Bluestonex AppHaus Shropshire, Watches of Switzerland Group identified concrete business objectives and how technology could be harnessed to accomplish these goals, both for them and for Bluestonex as its partner. With the proven hands-on methods to prioritize and align different solutions to these goals the joint team was able to map goals to short-term and medium-term actions.

Looking back, Bluestonex Commercial Director Richard Henry said: 鈥淥ur partnership with Watches of Switzerland was born from our 麻豆原创 AppHaus DNA, as well as the focus on providing value-driven user experience in 麻豆原创 BTP applications. As a niche 麻豆原创 partner, we could provide the right skill set, along a human-centered approach to innovation and support the Watches of Switzerland Group in its digital strategy with 麻豆原创.鈥�

After realizing the value of 麻豆原创 Integration Suite, Watches of Switzerland Group and Bluestonex are now looking for further integration projects right across the business. The group鈥檚 flexible and secure cloud-first approach enables it to adapt to changing markets and continue to deliver the best possible customer service.

The way ahead

One area where both teams are equally eager to progress is in artificial intelligence (AI). The Bluestonex team always looks for business use cases that could be improved with the help of capabilities. Also, the Watches of Switzerland Group鈥檚 team is keen to understand how to unlock the use of AI in its organization. Bluestonex showcased several solutions, including its document processes application, which was developed as part of the Next Level Programme in just 10 days, as well as the integration of 麻豆原创鈥檚 generative AI copilot Joule for its flagship product , a data governance tool.

For all the opportunities 麻豆原创 Business AI holds in stock, customer and partner are currently planning for a first to identify use cases that could be improved with the help of AI. As said above, it is all about thorough research and a trustful collaboration to stay future-ready and a leader in luxury retail.

Imke Vierjahn is communications lead for 麻豆原创 AppHaus Network.

This latest course will enable attendees to facilitate a new Joule Agent Discovery Workshop, guide workshop participants to identify appropriate use cases, and tailor the workshop format to the needs of different audiences.

But what are 麻豆原创 solutions for agentic AI? What do they stand for?

Joule Agents are AI systems that autonomously plan and execute multi-step workflows, collaborating to connect departments, speed up decisions, and streamline processes.

Discovering high-value opportunities for agentic AI

In the format of an 麻豆原创 Expert Lecture, this course introduces participants to the Joule Agent Discovery Workshop, a structured and collaborative method to identify high-value agentic use cases in an organization. Attendees will learn how to inspire and guide participants, prioritize ideas, and describe the selected opportunities in detail. The course also covers how to adapt the workshop to different timeframes, team sizes, and virtual settings. By the end, attendees will be able to guide participants in identifying where AI agents can make the biggest impact and lay the groundwork for their agentic journey.

In detail, learners will be able to: 

• Understand the purpose and structure of the Joule Agent Discovery Workshop and how it can be used to identify high-value agentic use cases
• Facilitate the workshop exercises, guiding participants from idea generation to prioritization and a detailed description of agentic use cases
• Adapt the workshop format to different team sizes, virtual environments, and timeframes to fit organizational needs

There are no prerequisites for this course, but experience with 麻豆原创 Design Thinking and workshop facilitation will be helpful. It is a good learning opportunity for a variety of roles such as support consultant, business user, and 麻豆原创 rookie.

The creative mind behind 麻豆原创 AppHaus methods and this learning journey

For many years now, Karen Detken, an expert user experience designer at the 麻豆原创 AppHaus, has worked in customer co-innovation projects and has gotten firsthand experiences and feedback when developing and hosting a variety of workshop formats with different methods and tools. Early on, the team decided to share these best practices and their tools and templates in the openly accessible .

When the topic of artificial intelligence arose and 麻豆原创 solutions started to include generative AI and large language models (LLMs) in their solutions, such as 麻豆原创 Business AI, followed by the latest step up with agentic AI, such as Joule Agents, the 麻豆原创 AppHaus team worked with customers on exploring appropriate business use cases to benefit from this very latest in technology. Based on these first experiences, the team started sharing helpful methods, as a co-innovation frontrunner, so that other teams, partners, and customers could drive their own exploration projects involving latest technologies.

For Detken, it is not only about enabling in and applying those technologies: 鈥淣ew technologies are developing very fast and are becoming widely accessible,” she said. “What is important is that we have a very clear picture of why we want to use the technologies. Because technology only has a value when you find the right purpose to use it. Customers and users need to be clear about the outcomes they want to have with that technology. This is the first thing you need to answer before using it. With the methods we provide, we intend to help people first understand what this technology can do for them, for the business, for the people.鈥�

This awareness and very conscious use of technology also includes the consideration of responsible and ethical guidelines that every new solution needs to follow (see 麻豆原创鈥檚 principles laid out in the ).

Bringing innovation and technology into the hands of people

The 麻豆原创 AppHaus team gets feedback from many different customer and partner teams. For the team of experienced co-innovation coaches, it is fulfilling to see workshop participants, along with attendees of enablement sessions, understand the new technology better. From this deeper understanding they help participants — along their — start generating ideas related to their business needs. They help them, as Detken puts it, 鈥渢hink of different ways how they can use AI to solve real problems.”

The latest 麻豆原创 Learning Journey for agentic AI is a compilation of helpful exercises to help customers and partners explore and approach this field of technology while discovering meaningful business use cases. In parallel and probably not that obvious at first sight, this new course testifies the openness of the team for novel applications such as using an avatar as speaker. It was built based on video recordings with Detken.

When asked about her view on agentic AI in contrast to generative AI, Detken describes it as follows: 鈥淕enerative AI uses an LLM as a kind of intelligent system or ‘brain.’ The same LLMs are used by an AI agent. The difference is that the agent can not only ‘think’ and use these large language models to generate content or analyze data and make decisions, but it also uses ‘tools’ or other applications to act upon these decisions or make changes autonomously. To put it as an example: with Gen AI, we only had the brain and now it’s the next step, we have the brain and the hands. Maybe in the future, we will have the entire body as well, which would probably be the robots.鈥�

Imke Vierjahn is the communications lead for 麻豆原创 AppHaus.

Images courtesy of 麻豆原创 employee Viktor Georg

What is true for its products also holds true for Mizuho OSI鈥檚 internal processes. Striving for operational efficiency, Mizuho OSI sought to modernize its processes. To leverage 麻豆原创鈥檚 low-code capabilities, the company worked with 麻豆原创 AppHaus in 2024. Together, they began exploring automation opportunities using 麻豆原创 Build Process Automation and 麻豆原创 Build Work Zone. During an initial 麻豆原创 Business Technology Platform (麻豆原创 BTP) , Mizuho OSI鈥檚 IT and business teams took a closer look at the manual fixed asset creation process.

Use case: Approving and creating new fixed assets

The workshop uncovered key inefficiencies in the manual purchase acquisition process, particularly its e-mail-driven workflow involving requesters, approvers, and finance accountants. This approach not only introduced a high risk of errors but also slowed down the process significantly. For high-value fixed asset purchases, the need for additional approvers and supporting details further extended the procurement cycle, highlighting the necessity for a more streamlined and automated solution.

With guidance from 麻豆原创 experts, the joint project team designed a streamlined, automated process for fixed asset approval and creation. Leveraging and , Mizuho OSI鈥檚 in-house IT team successfully developed and deployed a solution using a low-code application framework, accelerating implementation while reducing complexity.

鈥淎s we grow from a mid-sized to a large enterprise, tools like 麻豆原创 Build Process Automation are essential鈥攏ot only for driving process efficiency but also for extending the reach of our lean IT team,鈥� Lindsay Neill, director of Enterprise Application at Mizuho OSI, said. 鈥淲e鈥檙e grateful to 麻豆原创 AppHaus and the 麻豆原创 product team for their guidance throughout the journey鈥攆rom identifying the right use case to providing the technical support needed to bring this proof of concept into production. The new automated process is a major improvement over our previous manual approach. I couldn鈥檛 be happier with the results!鈥�

Measured results

After testing and implementing this new solution, both end users and the project team could measure a reduction in manual effort and observe improved process efficiencies, such as:

• 40% increase in process efficiency from days of pending response to automatic processing
• 65% reduction in approval time since asset costs below a certain threshold can be automatically processed
• 70% decrease in manual efforts, with fewer errors and faster decision-making since human intervention is now only required for exceptions

“It鈥檚 been a true pleasure collaborating with the team at Mizuho OSI. Their forward-thinking mindset and readiness to challenge the status quo made this collaboration exceptional,鈥� Tina Tuan, senior director at 麻豆原创 AppHaus Palo Alto, said. 鈥淚’m proud of what we achieved together using 麻豆原创 BTP and 麻豆原创 Build solutions and even more excited to see how this success inspires and empowers them to take on future projects with confidence and momentum.”

Through close collaboration between 麻豆原创 and Mizuho OSI, this project has proven that roadblocks can be overcome with the right partnership. The team successfully implemented an innovative solution for fixed asset approvals, laying a strong foundation for future initiatives leveraging 麻豆原创 Build solutions and . On the horizon is a promising next milestone, somewhat broader in scope, such as material master automation.

One thing is certain, the Mizuho OSI project team is driven by the company鈥檚 powerful mindset: Dare to go further. Care to do more.

Imke Vierjahn is communications lead for 麻豆原创 AppHaus.

The launch of the initiative aims to accelerate the innovation process to help bring the latest 麻豆原创 technologies into the hands of 麻豆原创 customers.

An initiative to upskill partners in the latest innovation methods

The 麻豆原创 AppHaus Alliances initiative helps ensure method maturity of 麻豆原创 partners, upskilling them with the innovation tools and resources they need to conduct workshops on the latest technologies such as 麻豆原创 Business AI and agentic AI. Currently, the qualification process is exclusively available to partners enrolled in the NEXTLEVEL 麻豆原创 BTP & AI program. Upskilling partners allows more 麻豆原创 customers to benefit faster from the latest innovation tools and methodologies made available in the .

鈥淚n close collaboration with Partner Ecosystem Success, we launched the 麻豆原创 AppHaus Alliances initiative because we want to bring the power of 麻豆原创鈥檚 latest technologies, such as 麻豆原创 Business AI, into the hands of more customers鈥攆aster and with real business impact,鈥� Kathrin Tarnai-Sindl, head of 麻豆原创 AppHaus, said. 鈥淭o do this, we train global 麻豆原创 partners in the 麻豆原创 AppHaus business AI methodology and equip them with curated workshop modules from our innovation toolkit. We are proud to support this important initiative with our proven methodologies and customer co-innovation experience.鈥�

Who joined already?

Since its inception in April 2025, the following partners have already gained the qualification in 麻豆原创 Business AI methods and tools provided by 麻豆原创 AppHaus, with more partners joining regularly:

• Delaware
• Deloitte
• DXC Technology
• EY
• HCL Tech
• IBM
• KPMG
• NTT Data

Looking back and forward

The enablement activities stretch from virtual 麻豆原创 Business AI inspiration sessions to onsite trainings, for employees and trainers, in different workshop methodologies. Currently, there have been more than 700 attendees, many of them consultants, and 100 AI-related use cases, of which 37 were identified and selected as part of the NEXTLEVEL program. Also, more than 10 have been released in the site to be found as so-called accelerator packages.

The different enablement formats are:

• 90-minute virtual enablement sessions on the latest workshop formats available in the 麻豆原创 AppHaus innovation toolkit
• 60-minute virtual business AI Inspiration sessions to introduce and showcase available 麻豆原创 AI technology
• Train-the-trainer sessions on 麻豆原创 Business AI explore and design workshops
• Train-the-trainer sessions on 麻豆原创 Business AI agent discover and design workshops

What started as a small pilot hosting road shows to partners within the NEXTLEVEL 麻豆原创 BTP & AI program has evolved into a global initiative that was joined by 麻豆原创 AppHaus in 2024. Enrolled partners can benefit from the proven co-innovation methodology and focus on use cases with high business value. They can learn how business solutions can be taken to the next level through the latest 麻豆原创 technologies infused with artificial intelligence.

鈥淭he newly-launched 麻豆原创 AppHaus Alliances initiative exemplifies our commitment to advancing skill development and co-innovation within our ecosystem,鈥� Karl Fahrbach, chief partner officer, 麻豆原创, said. 鈥淭hrough strategic collaboration and rigorous training, we are enabling our partners to master and apply the latest 麻豆原创 methodologies and technologies, such as 麻豆原创 Business AI. As a result, 麻豆原创 customers can unlock the full potential of our solutions and drive unparalleled business impact.鈥�

Imke Vierjahn is communications lead for 麻豆原创 AppHaus.

With more than 1,500 employees at 50Hertz alone, the company has a well-defined digitalization strategy in place that focuses on sustaining a clean core system. To meet this objective, it chose to utilize the no-code tool, 麻豆原创 Build Apps, which aids its transformation journey with 麻豆原创 Business Technology Platform (麻豆原创 BTP).

50Hertz鈥檚 citizen developers implemented a mobile application for the company鈥檚 specialized maintenance electricians that significantly reduced both the manual effort and the risk of errors. This mobile application supports them by maintaining and calculating the master data of power circuits, which are represented in the 麻豆原创 system as functional locations.

Why 50Hertz decided to use 麻豆原创 Build Apps

In 2023, 50Hertz conducted an analysis of its plant maintenance processes. In summary, it concluded that it was time-consuming to create new entries in its plant maintenance system and fill in master and operational data. A lot of manual effort was invested in maintaining data in Excel files and value calculations for technical objects were prone to errors. Due to the complexity of the process,听the responsibility for certain areas could only be shared between a few technicians.

After collaborating with the 麻豆原创 AppHaus team in Berlin, the company identified a use case for its future accounting solution and evaluated different scenarios. Ultimately, the innovative capabilities of 麻豆原创 Business Technology Platform convinced the 50Hertz expert team because the platform would allow them to scale up a new solution once it’s successfully piloted and rolled out across the entire corporation.

What鈥檚 more, in 麻豆原创 Discovery Center, they discovered the “” mission, which provides guidance and support with a repeatable actionable use case to solve exactly that. The analysis showed that 麻豆原创 Build Apps could not only help enhance operational agility and speed responses to business requirements, it could also integrate seamlessly with existing 麻豆原创 S/4HANA architecture.

Martin Glatzel, enterprise architect at 麻豆原创 AppHaus Berlin, expressed his satisfaction with the collaboration with the 50Hertz team: 鈥淲ith only very limited support from our side, the 50Hertz citizen developers succeeded in using 麻豆原创 Build Apps to solve their defined use case. Their four new apps will have an immense impact on the efficiency of the important high-voltage grid maintenance work in the future.鈥�

What the maintenance apps improved

麻豆原创 Build Apps enabled the team of 50Hertz citizen developers to implement the new maintenance applications with very limited support from 麻豆原创. Today, they cover the following maintenance tasks:听

• The electric circuit display app shows circuit attributes.
• The circuit section display app allows users to look for a specific circuit and select it. All circuit sections of the selected circuit are shown, and users can view corresponding attributes and characteristics.
• The circuit section adjusting app allows users to search for a specific circuit and select it. All circuit sections of the selected circuit are displayed, and users can modify corresponding attributes.
• The circuit section design app allows users to select a circuit and create a circuit section by entering and saving necessary requirements and attributes.

After rolling out the new apps to the specialized electricians, they have benefited in different ways, such as:听

• About 15% shorter process duration for maintaining functional locations and a significant reduction in the use of both paper- and Excel-based process steps.
• 10% faster onboarding of new technicians because the app is very easy to use, leading to quick adoption by its end users, the specialized electricians.
• Intuitive search for technical locations based on historical data.
• Automatic calculation of business-critical numbers, thus improving accuracy significantly.

Looking back 

Looking back, the 50Hertz team appreciates the opportunity to develop complex apps with 麻豆原创 Build Apps in relatively short timeframes. Christian Salewsky and Desiree Possi, both working for the Maintenance Systems & Processes department at 50Hertz, shared about their experience: 鈥淲hile we still had to code at least to some extent in JavaScript and learn to keep track of all the different flows, the overall project experience was encouraging. The detailed product documentation allowed our team to grasp the basics quickly. Once we used the standard functionalities of 麻豆原创 Build Apps, calculating electronic data became very simple. We found clear explanations of all the functions, and the tabular presentation of data was very helpful, too.鈥�

Imke Vierjahn is communications lead at 麻豆原创 AppHaus.

With the rise of 麻豆原创 Business AI solutions, the 麻豆原创 AppHaus and 麻豆原创 Solution & Innovation Experience teams joined forces to develop an 麻豆原创 Learning Journey based on the existing 麻豆原创 Business AI Explore and Design workshops, both available in the . These formats were designed based on experiences gained in co-innovation projects with customers. In these projects, diverse teams of users, partners, designers, coaches, and enterprise architects worked on identifying use cases in their respective business scenario that could be enhanced and redesigned with the help of 麻豆原创 Business AI.

As Karen Detken, 麻豆原创 AppHaus strategic designer, puts it: “This journey aims to equip business executives, development teams, and innovation practitioners with a structured approach to identify and define AI use cases that benefit both the company and the end users. The collaborative exercises described in the journey are explained in detail to enable anyone, even those without extensive facilitation experience, to conduct these sessions on their own. Our ultimate goal is to bring innovation into the hands of people and make best use of the latest technologies.”

Who Are the Learners?

This journey is designed for anyone interested in finding meaningful use cases for AI that can benefit end users and businesses. Here are some scenarios on how different people at an organization can benefit from it:

Early Talent Anil Heads to a Customer-Facing Role

Anil just finished university and joined 麻豆原创 as an early talent. His role is in the field organization and he would like to consult customers on innovative solutions built with 麻豆原创 BTP. With this goal in mind, he took design thinking training at university.

The 麻豆原创 Learning Journey’s course material, templates, and guidance will enable him to help customers identify use cases that offer great innovation potential when redesigned with 麻豆原创 Business AI. For Anil, the journey is an opportunity to support his new customer account team in the context of the latest AI technology and work with the customer teams along well-described workshop steps.

What鈥檚 more, the acquired learning badge comes in handy and can be shared via social media.

Experienced Account Manager Sophie Relies on Continued Learning

To serve her customers best, account manager and business coach Sophie wants to be at the forefront of future-oriented learning. After completing trainings and gaining experience with generative AI applications, she is now happy to get hands-on help through this new 麻豆原创 Learning Journey on how to work with customers and evaluate business challenges that can be turned into innovation opportunities with the help of 麻豆原创 Business AI. She hopes to reach her ambitious goal of doing this customer-facing workshop with the customer team and identifying different use cases.

As one of the first attendees who completed the course, she happily adds the course badge to her different social and HR accounts as a kind of personal unique selling point, but not without first sharing a summary of her key takeaways on LinkedIn.

麻豆原创 Partner CEO Jacky Wants to Apply the Knowledge to Benefit Customers

In Jacky鈥檚 role as founder and CEO of one of 麻豆原创鈥檚 consulting partners, Jacky always looks for the latest enablement and training opportunities for the team. In the case of the new journey 鈥淎pplying a Human-Centered Approach to Identify and Define Business AI Use Cases,鈥� Jacky was very curious to participate early on. Based on his basic knowledge of generative AI as well as the intrinsic consequences of this new technology, legal regulations, and other factors to be considered in customer projects, this workshop added complementary material and guidance for customer-facing work. Right after completing the course, Jacky recommends the 麻豆原创 Learning Journey to the entire global team.

What鈥檚 more, Jacky sets up a task force with three volunteers to plan a customer roadshow to share this knowledge. He sees this workshop format as a good way to pique customers鈥� curiosity regarding innovation potential that can be unlocked with the help of 麻豆原创 Business AI. What鈥檚 more, this roadshow could also position his team as cutting-edge technology consultants and trusted AI advisors.

Developer and Enterprise Architect Lenny Wants to Learn How to Gather Requirements Early On and with Customers

After years in classical development roles, Lenny has grown her expertise and become an enterprise architect. She likes the exchange with customers and seeing how new 麻豆原创 solutions improve their work and user experience.

In a recent meeting with her manager, Lenny heard about a new 麻豆原创 Learning Journey on co-innovation workshops with customers where requirements for a new solution are gathered during the first two workshop sessions. As this directly complements her work as an enterprise architect working with customer and account teams on new solutions, she wants to start the journey right away. Lenny can鈥檛 wait to support customers in designing new solutions with the help of 麻豆原创 Business AI built into the core business processes and existing 麻豆原创 BTP landscapes.

Valuable Insights for Many Purposes

No matter if people are in a similar situation as Anil, Sophie, Jacky, or Lenny, or just curious about investigating around new AI solutions, the 麻豆原创 Learning Journey can provide valuable insights for many different purposes.

When asked, what it is that sets this journey apart from others, both Mariam Lolua-Hessler, 麻豆原创 Global Product and Solution Learning, and Sreekanth Sreedharan, 麻豆原创 Partner Solution Enablement, replied: 鈥淯nlike most courses that dive deep into the techy side of AI, this journey really focuses on why we need AI in the first place. It鈥檚 more about understanding the reasons behind it, which makes this training stand out.鈥�

Imke Vierjahn is 麻豆原创 AppHaus communications lead at 麻豆原创.
Image courtesy of Hyun Lee, 麻豆原创 AppHaus, senior UX design specialist.

The 麻豆原创 AppHaus Network consists of 麻豆原创 and partner locations spread around the globe. Together, all 24 locations work with a human-centered approach to innovation built with 麻豆原创 Business Technology Platform (麻豆原创 BTP). They are united in their conviction that sustainable innovation is based on five key enablers: people, process, place, leadership, and technology.

The Newly Designed 麻豆原创 AppHaus Palo Alto

adds a distinct opportunity for innovation in Silicon Valley. According to Andreas Hauser, senior vice president and head of 麻豆原创 AppHaus Network, 鈥淔or many companies, innovation centers are like a gallery where they display their software. But 麻豆原创 AppHaus is different. We collaborate with customers to understand how the latest and greatest technology can help their businesses run better and drive impact. And we keep that engagement going to make sure they succeed.鈥�

The new creative space on the 麻豆原创 campus in Palo Alto includes a dedicated design thinking area for customer innovation workshops, a garage breakout space that can be used to expand the workshop space, two meeting rooms, a maker space, a pop-up library, and a coffee lounge for connecting and relaxing. The space is designed to work with customers in a creative space, be it in person, virtually, or in a hybrid setup.

Grand Reopening Celebration

Presented and moderated by Hauser, Uwe Palm, head of 麻豆原创 AppHaus Palo Alto, and Sally Lawler Kennedy, senior director of Innovation & Customer Experience at 麻豆原创 AppHaus Palo Alto, the evening program offered a diverse mix of innovation and design topics from customer and local ecosystem perspectives:

• Robert Strong, comedian, magician, and author, captivated the audience with his magic act, creating a memorable event opening.
• Kulmeet Bawa, chief revenue officer for 麻豆原创 Business Technology Platform, hosted a fireside chat on accelerating innovation with 麻豆原创 BTP with Omar Mitchell, vice president of Sustainable Infrastructure and Growth Initiatives, NHL.
• There was a panel discussion called “Driving Human-Centered Design and Innovation, Accelerated Through AI” with Sam Yen, chief innovation officer, JPMorgan Chase & Co; Alissa Sylvestre, VP UX and Design, ConvergentIS, 麻豆原创 AppHaus Calgary; Gavin Quinn, founder and CEO, Mindset Consulting, 麻豆原创 AppHaus Minneapolis; and Luke Nixon, chief operating officer, 麻豆原创 Labs US.
• The 鈥淒esigning Better Tomorrows鈥� keynote was done by Lisa Kay Solomon, author and designer, Hasso Plattner Institute of Design at Stanford University.  

Almost all 麻豆原创 AppHaus Network members from around the world came to celebrate and commemorate the occasion together with customers, partners, and 麻豆原创 attendees. The evening event provided networking prior to the two-day meet-up.

The Partner Meet-Up

On the first day of the global 麻豆原创 AppHaus Network meet-up, Bawa and Thorsten Leiduck, global head of 麻豆原创 BTP Ecosystem, welcomed 麻豆原创 AppHaus Network members. These 21 members, representing more than 20,000 employees globally, share the passion for human-centered innovation powered by 麻豆原创 BTP. Both executives underlined the importance of the partner ecosystem for 麻豆原创. In a lively dialogue, partners asked questions about 麻豆原创鈥檚 strategy, discussed their role in 麻豆原创鈥檚 future, and shared ideas and joint opportunities.

Looking back, Leiduck recaps: 鈥淒uring the 麻豆原创 AppHaus Network partner meet-up, my open exchanges with many 麻豆原创 partners from around the globe were invaluable. The conversations underscored the energy and excitement of our ecosystem and our partners鈥� commitment to deliver value to customers. It was inspiring to hear how network members 鈥� who are all experts in customer co-innovation 鈥� create business impact by building upon 麻豆原创 BTP. I鈥檓 looking forward to the next global 麻豆原创 AppHaus Network meet-up in 2025!鈥�

From AI Workshops to Learning Sessions and Speed Dating

The two-day partner event allowed for an open and broad exchange on the latest innovation formats, tools, and methodologies all made available in the .

The latest and workshops took center stage. Recurring themes throughout the event were how partners can support customers to take full advantage of 麻豆原创 BTP and 麻豆原创鈥檚 clean core strategy. They also shared best practices to increase demand generation. In the end, all this knowledge sharing will lead to enhanced opportunities for 麻豆原创 customers to benefit from this global network of co-innovation experts, regardless of where they are geographically or in their digital transformation journeys.

Following the 麻豆原创 AppHaus motto “work hard, play hard,鈥� there was time scheduled to get to know members from other geographies because nothing can replace personal exchange. To round out the program, the community gathered for evening excursions in the Silicon Valley. One of the highlights was the evening visit to at Stanford University, which included some surprising encounters when meeting the d.school founders at work.

Imke Vierjahn is communications lead of 麻豆原创 AppHaus, T&I Integrated Communications.

With one specific device assignment use case in mind and based on its existing relationship with 麻豆原创 AppHaus, Iren approached 麻豆原创 in early 2024. The company鈥檚 goal was to not only make the corresponding processes more efficient but also eliminate potential error sources; it had detected errors caused by reliance on e-mail communication or through error-prone manual data entry. What鈥檚 more, the company wished to have transparent process insights and get real-time updates on device status and availability.

Building on 麻豆原创 BTP

To work on this innovation step, Iren Group鈥檚 IT department asked for expertise support in testing and applying 麻豆原创 Build Apps. For a first kick-off meeting, the 麻豆原创 AppHaus team invited Burak Demir, product manager, 麻豆原创 Build Apps, to join the project. With the customer鈥檚 system landscape built on 麻豆原创 Business Technology Platform (麻豆原创 BTP), the joint project team took a first step to check the 麻豆原创 Discovery Center site for existing solutions. They encountered a helpful use case in the 鈥溾�� mission. The mission allowed them to build upon prior experiences, benefit from existing material, and get helpful guidance that was, to a certain extent, applicable to Iren鈥檚 system landscape.

The New Solution: 麻豆原创 Build Apps and 麻豆原创 Build Work Zone

The new solution consists of different components, such as 麻豆原创 Build Apps, 麻豆原创 S/4HANA, 麻豆原创 Build Work Zone, as well as the 麻豆原创 S/4HANA solution for waste and recycling, which provides a platform for managing device records and information.

鈥淢y role in this project was to be available for very specific questions,鈥� Demir says. 鈥淚ren鈥檚 citizen developers did a great job in using and applying the available material and resources! They used 麻豆原创 Build Apps very successfully to solve one defined use case, which is exactly what the product was made for. And even if the impact of this one web application may not be too impressive yet because of the number of users, the enablement and experience the customer team gained in creating it is invaluable. I am sure it will encourage the team to look for more innovation opportunities that can be addressed with the help of 麻豆原创 Build Apps.鈥�

Smooth Operations and Transparency in Device Management

With the new web application that was built with 麻豆原创 Build Apps and deployed to 麻豆原创 Build Work Zone, Iren gained real-time updates and visibility of device status. The seamless integration with OData library allowed for automatic device creation and updates, eliminating the need for manual data entry. The use of the new solution further improved the accuracy and reliability of device records. What鈥檚 more, it brought about significant time savings, enhanced transparency, and much-desired visibility into device status.

鈥淚n our IT department, this app has truly improved our device assignment processes by eliminating the manual process via e-mail and automatically importing data from an 麻豆原创 Build Apps web form into 麻豆原创,鈥� Sara Miola, IT specialist at Iren Group, says. 鈥淲e have achieved significant time savings and increased efficiency, as the time spent has been reduced from several days to few minutes. The implementation of 麻豆原创 has enabled us to overcome our challenges, resulting in streamlined processes and enhanced device management effectiveness.鈥�

For the majority of employees, work comprises enjoyable projects and duties but also routines and tasks that can be tiring or difficult. To make the work experience as positive and efficient as possible, experts and companies around the globe seek to continuously improve the realities of their workforce. This is also true for 麻豆原创.

Meetings, All Kinds of Meetings

An important facet of today鈥檚 work reality is meetings. They are where all sorts of work decisions are prepared and made, where briefings take place, where teams build up their team identity, exchange thoughts, solve challenges, share updates, align across geographical time zones, and much more. In many cases and for many roles, meetings consume a considerable part of overall working hours. So it comes as no surprise that, in their most recent project, the Future of Work team at 麻豆原创 and 麻豆原创 AppHaus colleagues joined forces to develop an easy approach for teams to improve their meeting routines.

鈥淎s featured by Forbes in May 2023, an average . This is a challenge we want to address with the Meeting Workout game,鈥� says Andreas Hauser, SVP and head of 麻豆原创 AppHaus Network. 鈥淏y innovatively blending play with productivity, we can transform these hours into opportunities for meaningful engagement and collaborative innovation, paving the way for a future where every meeting is a step towards building stronger, more dynamic teams.鈥�

The Imperative for Efficient Meetings

According to a , inefficient meetings have been identified as the top disruptor to productivity, with an excessive number of meetings following close behind. As 麻豆原创 Chief Future of Work Officer Christian Schmeichel states: 鈥淭he way we are working is changing rapidly, and both the rise of hybrid work and new technologies have increased the number of meetings for many of us. Hence, it鈥檚 an imperative to foster meetings that best utilize our time, spark energy, and drive outcomes. The Meeting Workout game can help with an engaging workshop format that can not only improve meeting effectiveness but can enable teams to set new standards for workplace collaboration on their journey into the future of work.鈥�

Playing for a Better Meeting Experience

From the initial idea to create a game for teams to improve their meeting routines, it took the New Work Practices team and 麻豆原创 AppHaus a few weeks to design, test, and produce the Meeting Workout game. However, what might look like a fun project was very similar to any other design and innovation project.

鈥淚n our planning meetings and test sessions we really tried to put ourselves in the shoes of all kinds of teams in different organizations and setups,鈥� recall project members Beate Riefer, UX designer at 麻豆原创 AppHaus, and Filip Weidenbach, HR project expert in New Work Practices. 鈥淭hrough a very generic phrasing of the cards and in simple steps, the game should be applicable in the most diverse, if not all, environments. It鈥檚 not as easy as it might seem 鈥� and it鈥檚 the reason why we established breaks in our meetings to keep the energy and concentration levels up. Here鈥檚 an important recommendation for all teams playing the Meeting Workout game: have plenty of sticky notes and a variety of snacks available!鈥�

50 Meeting Workout Games Available

The Meeting Workout game can be a perfect opportunity to help actively inspire and support teams in restructuring their current meeting formats. Users can choose between the virtual version available on Mural, a do-it-yourself, , and a tangible board game version.

The Future of Work team at 麻豆原创 is gifting 50 board game versions on a first-come, first-serve basis. People or teams that would like to test and use the board game can contact PressFutureOfWork@sap.com, thereby acknowledging that their postal address and contact information will be used only for the delivery of the game shipment, in accordance with the .

Waltraud Grimm is communications lead for 麻豆原创 Future of Work.
Imke Vierjahn is communications lead for 麻豆原创 AppHaus.

Top photo courtesy of Hyun Lee

Since its inception in 2013, 麻豆原创 AppHaus has been a hub for fostering a culture of human-centered innovation. With the help of design and architecture thinking, the global team aims to bring sustainable customer solutions into the hands of people. On November 28, 2023, 麻豆原创 AppHaus opened its doors to customers, 麻豆原创 AppHaus Network partners, analysts, guest speakers, and 麻豆原创 colleagues to not only celebrate the past decade of successful customer co-innovation but also allow for a look into the future.

10 Years 麻豆原创 AppHaus, 10 Years Successful Customer Innovation

The evening kicked off with a by Juergen Mueller, CTO and member of the Executive Board of 麻豆原创 SE. He congratulated the 麻豆原创 AppHaus team on their ability to stay curious, flexible, and at the forefront of new technologies, all while maintaining a focus on 麻豆原创鈥檚 customers and partners.

After a warm welcome, Anja Schneider, SVP T&I COO, handed over to Andreas Hauser, SVP and head of 麻豆原创 AppHaus Network. In his keynote, he focused on the team鈥檚 ability to constantly adapt to a changing and evolving technology landscape. Through stories and anecdotes of customer projects, he showcased how the team initially started working on user experience (UX) improvements 10 years ago. He continued describing how it is now focusing on helping customers identify specific use cases for generative artificial intelligence (AI) built with , keeping the human in the center, and designing new methodologies that can empower teams to empathize with end users, identify their pain points, and co-create solutions that can truly address their users鈥� needs.

Before closing his keynote, Hauser shared his personal moment of gratitude. A few weeks back, Tim Brown, chair of IDEO, who brought design thinking into the business world two decades ago, congratulated 麻豆原创 AppHaus, saying 鈥淐ongratulations to 10 years of 麻豆原创 AppHaus! It is remarkable what you achieved. All your competitors tried it, but you succeeded.鈥� This quote builds the bridge to when Professor Hasso Plattner, chairman of the Supervisory Board of 麻豆原创 SE, introduced design thinking to 麻豆原创 in 2004.

The Power of Collaboration

To bring together diverse perspectives and expertise, 麻豆原创 AppHaus invited customers, analysts, and partners to participate in a panel discussion. Their different views served as a catalyst for meaningful conversations and provided good advice and insights. Here鈥檚 what the panelists had to say.

鈥淲hen working with the 麻豆原创 AppHaus team, we noticed that they came to help, not sell, in the first place. Until today, our most successful digital solution we have at Rolls-Royce Power Systems is the one we jointly developed with 麻豆原创 AppHaus.鈥�

鈥� Daniel Eberle, vice president of Digital IT
at Rolls-Royce Power Systems AG

鈥淚 think we must empower every employee to become an innovator. The mindset 麻豆原创 AppHaus conveys and the tools provided are supporting this mission. Furthermore, we must encourage future thinking since it is the best way to create the desired future for all of us.鈥�

鈥� Harriet Kasper, researcher at Fraunhofer IAO

“Thanks to the collaboration with the 麻豆原创 AppHaus team that facilitated a very helpful generative AI exploration workshop, D枚hler was able to design and build a solution with 麻豆原创 Business Technology Platform and generative AI that revolutionized how we manage our extensive product portfolio. What鈥檚 more, the new solution also streamlines the process both for our customers and sales teams. The generative AI workshop was a crucial turning point, expanding our understanding of challenges beyond just technology. This partnership has not only improved our efficiency but also opened new avenues for innovation and customer engagement.鈥�

鈥� Pierre Wiese, member of the IT Leadership team and
head of Business Applications Commercial &
Group Management at D枚hler Group

鈥淗uman-centered innovation, as pioneered by 麻豆原创 AppHaus, is what truly differentiates 麻豆原创 to its customers. Everything must be designed, from our products and services to how we engage with the market. As technologists, we often focus on what technology can do. With human-centered innovation, the focus shifts to what humans can achieve with technology. It is the application of technology and not the technology of applications that is important.鈥�

鈥� Paul Saunders, head of Product Strategy and chief evangelist
of Cloud ERP for 麻豆原创, former lead analyst for 麻豆原创 at Gartner

鈥淎s an 麻豆原创 partner with a clear focus on the topics of user experience and 麻豆原创 Business Technology Platform, we never completely fit into one of the established partner categories. With 麻豆原创 AppHaus Network, this really changed. Finally, we found a home for our UX activities within the 麻豆原创 ecosystem. Together as a network with more than 15,000 people, we have a lot more power to follow our mission: to convince customers of the great benefits of human-centered innovation.

鈥� Christian Heinrich, member of the Executive Board of sovanta AG,
麻豆原创 AppHaus Network partner, Marketing & Solutions,
Experience Management, and Design Labs

“As dedicated member of the 麻豆原创 AppHaus Network community, we at AGILITA take pride in the collaborative spirit that inspires us within this dynamic network. It’s a platform where ideas flow, methods elevate, and innovation is cultivated. Together we rise, fueled by the collective strength of shared insights and methodologies, bringing the transformative power of 麻豆原创’s cloud innovations with 麻豆原创 BTP to our customers, crafting a future where ingenuity knows no bounds.”

鈥� Sandra V枚ller, CEO and founder of AGILITA AG,
麻豆原创 AppHaus Network partner, Switzerland

A Look into the Future of Generative AI with Aleph Alpha

A special guest one evening was Jonas Andrulis, CEO of the Heidelberg startup . He gave a talk on his view of the possibilities and constraints the current rise of generative AI brings.

麻豆原创 AppHaus, as an incubation hub for new technologies and methodologies, has already developed a format that aims to explore and identify opportunities for specific business use cases together with customers.

Work Hard, Play Hard

麻豆原创 AppHaus has achieved remarkable milestones over the past decade, thanks to the unwavering dedication, hard work, and collaborative spirit of its team and network. To express gratitude and celebrate this success, 麻豆原创 AppHaus invited current team members, alumni, and 麻豆原创 AppHaus Network partners to an afterwork party on November 29. With Music@麻豆原创 setting the tone, the evening was filled with lively conversations, infectious laughter, and lots of dancing.

The 麻豆原创 AppHaus team showcased their combined creative power by transforming the workshop space of 麻豆原创 AppHaus into a stage, a vibrant dance floor, and, on the third day, an interactive exhibition showcasing the different innovation methodologies. From designing the decorations to orchestrating the entire anniversary week, the whole team made all the different events come to life. Typical for the 麻豆原创 AppHaus team, it was also a testament to the belief that those who work hard are allowed to have a great time!

The Only Constant Is Change

In her closing remarks, panelist Harriet Kasper shared her observations: 鈥淵our customer focus was the only constant while everything else changed. [鈥 Innovation initiatives need to evolve and adapt. They require more change than other parts of the organization. To me, 麻豆原创 AppHaus represents a certain mindset. You can sense and observe this mindset, always adapting and transforming. This is a great example, especially coming from a company like 麻豆原创, which wouldn’t be the first to come to mind when you think of innovation.鈥�

Looking back on 10 years of innovation work and a week of celebrations, one thing is clear for the 麻豆原创 AppHaus team: although external factors, such as the strategy or technological landscape, might have changed, the way 麻豆原创 AppHaus works, placing the human in the center and making innovation real with 麻豆原创 products and technologies, has never changed. It will certainly be exciting to see what the future holds.

Since then, significant progress has been made with . To further global influence and better support customers and partners, the use case initiative underwent enhancements in three key areas: 

1. Going deeper: Refining existing use cases by integrating advanced features and cutting-edge technologies like generative artificial intelligence (AI) 
2. Going broader: Increasing and intensifying involvement from the broader ecosystem and partner community
3. Going faster: Introducing automation features to help accelerate the realization of business outcomes

Going Deeper 

麻豆原创 consistently aims to improve existing use cases, either by adding advanced technological features or by introducing speed-enhancing functionalities. This is because every use case is backed by a team of experts from both the business and development functions. 

The dimension of 鈥済oing deeper鈥� involves adopting cutting-edge technologies, like generative AI, and incorporating additional related business content. As Juergen Mueller, chief technology officer and member of the Executive Board of 麻豆原创 SE, described in a recent article: 鈥淲e are at the beginning of a new technological era. Generative AI has entered the public consciousness on a broad scale and 麻豆原创 Business AI has the potential to revolutionize the way enterprises operate and solve their technology challenges with 麻豆原创 Business Technology Platform. Generative AI provides us with a whole new toolbox that opens so many opportunities to simplify and improve our work lives鈥hen using and applying AI in a business context, we make sure it is relevant, reliable, and responsible.鈥澨�

麻豆原创 BTP Use Cases Guide Generative AI Solutions  

Use cases built on 麻豆原创 BTP can give concrete examples of where and how generative AI can be used to realize relevant, reliable, and responsible business outcomes. With the foundation 麻豆原创 BTP provides regarding new technologies such as artificial intelligence, solutions adhere to 麻豆原创鈥檚 strict guiding principles outlined in and an .  

To demonstrate the increased depth of use cases, the following four examples show enhancements that have been made from a technology perspective. All of them will be presented at this year: 

1. built to help accelerate integration and increase productivity around ERP, customer experience (CX), integration, and intelligent enterprise suite quality. 
2. , helping improve operational efficiency by automating repetitive tasks for finance professionals around 麻豆原创 S/4HANA Finance, AI, 麻豆原创 Build Process Automation, and intelligent enterprise suite quality. This was recently presented in . 
3. to help foster intelligent decision-making around digital supply chain, AI, integration, analytics, and intelligent enterprise suite quality. Learn more in a . 
4. to help enhance the value of financial transactions with insights powered by GPT (generative pre-trained transformer technology), in alignment with ERP, AI, golden path, and intelligent enterprise suite quality. Visit . 

Going Broader 

The opening and broadening of the use case approach can be seen in steps that go in three directions: to include 麻豆原创鈥檚 ecosystem more seamlessly in the creation process of use cases, to offer more technical guidance along with reference architectures, and to provide enablement support on how to work with customers and explore their respective business opportunities powered by generative AI and the latest technologies. 

More Partners Getting On Board  

To help simplify the creation of new use cases, 麻豆原创 created a central use case repository and started providing additional reference architectures. 

The repository is a content authoring tool, allowing users to access and maintain customer-proven, well-documented business use cases for buyers, sellers, and builders. After a quality review, newly entered use cases can be published in , where more than 230 missions 鈥� and counting 鈥� are available today.鈥� 

The mentioned reference architectures are linked to use cases to help software architects when building solution architectures that combine different technology products and services. 麻豆原创 offers source files of diagrams that can be used and adopted by using鈥�. Various examples are displayed on a dedicated , which can be considered as a starting point for what’s coming on . 

Sharing on 麻豆原创 Store and 麻豆原创 Discovery Center 

For partners, offering applications and solutions that have proven to be relevant and beneficial for one or more customers is not new. To give an example, the 19 partners that form the global together with the 麻豆原创-owned locations offer more than 100 solutions in . Here are just four of them: 

• Bluestonex Consulting Ltd. offers the , as shown in a customer example with . On October 18, the Bluestonex team will talk about use cases in an expert session on 鈥�.鈥�
• DalRae Solutions Pty Ltd. presents the to manage worker compliance with 麻豆原创 SuccessFactors solutions. With customer CITIC Pacific Mining, it won a prestigious in 2023. 
• sovanta AG registered its solution “鈥� in . It shows that large language models can support business solutions and processes and that integrating ChatGPT into Qualtrics can automate tedious follow-up surveys. 
• Incture Technologies Private Limited offers its product , a logistics application giving customers more control for increased efficiency and on-time deliveries. Its customer alfanar successfully implemented the product and submitted its positive outcome to . 

From a partner perspective, 麻豆原创 BTP use cases can offer a broad range of opportunities for customer projects. These different options will be looked at in an upcoming live webinar series called “” open for . Besides positioning a product on 麻豆原创 Store, partners can now provide helpful context around their solutions by writing their own 麻豆原创 BTP use cases and publishing them in 麻豆原创 Discovery Center. 

New Workshop Format to Identify Generative AI Opportunities 

When it comes to evaluating new use cases in the relatively new field of generative artificial intelligence, 麻豆原创 AppHaus launched a that is publicly available. It helps participants identify business challenges and opportunities that can be addressed using generative AI. With a set of predefined 鈥渙pportunity cards,鈥� participants can brainstorm various use case ideas, detail the most relevant ones, and then compare them to decide which ideas to pursue further. 

Going Faster 

An important measurement that customers and partners apply when implementing is the overall time-to-value to consume business outcomes. That is why the concept of use cases first evolved from marketing assets to more actionable artifacts, including code and configuration files that can provide guidance, developer insights, and predefined business content for reuse. The next evolution level will be around automating implementation steps.

Automation empowers developers and architects to focus on realizing business outcomes, not setting up infrastructure. In this context, 麻豆原创 plans to introduce the release of three actionable use cases with “one-click deployment鈥� that can reduce prerequisite setups by up to 50% at . One-click deployment steps are included in the use case project board in 麻豆原创 Discovery Center for rapid adoption by 麻豆原创 customers and partners.

The first focus of setup automation will be on creating 麻豆原创 BTP accounts, assigning service entitlements, and granting authorizations. In future, further automation around software-as-a-service (SaaS) applications and deployment of code and content will be targeted as well. Learn more in the . 

A Promising Perspective 

When talking about the future evolution of 麻豆原创 BTP use cases, Anja Schneider, senior vice president and chief operating officer for Technology & Innovation at 麻豆原创, sees a clear focus: 鈥淲ith the 麻豆原创 BTP use case initiative, we always followed the vision to create actionable use cases that help lead to concrete business outcomes. The next step is to achieve these outcomes much faster. We want to automate use cases so that users can deploy them easily to help accelerate time-to-value and save implementation efforts. In the end, we want to enable customers and partners alike to act faster and more swiftly on changing demands around them.鈥� 

鈥淚’m delighted to share that our exploration of  has provided us with invaluable insights into the future of application development using cutting-edge 麻豆原创 technologies. We’re committed to further exploring these innovative tools, specifically when it comes to streamlining processes and delivering rapid solutions to our business needs. One of the most compelling advantages I’ve experienced with low-code tools is the ability to create high-value, fully functional products in a remarkably short timeframe. The transformative potential for our business in automating the supplier invoice processing is immense. What once took an entire day’s work can now be accomplished within just minutes, all while significantly enhancing our operational reliability. To give an example, I liked the format of how the mission  guides you step by step. I like to think that we have鈥痑n鈥槎乖� team and experts that accompany us in all these processes, along with all the鈥痳elated documentation, the associated learning journeys, and the videos.鈥�

Ver贸nica Zepeda, Senior Developer, Orbia

Customers and partners alike can use this detailed experience and shared knowledge for their own purposes. Companies and organizations can get inspired, learn from other solutions, or improve their existing architectures to become future-ready.

To set expectations, Juergen Mueller, chief technology officer and member of the Executive Board of 麻豆原创 SE, explains: 鈥淏usinesses that use 麻豆原创 Business Technology Platform do not have to start with a blank canvas. Our and pre-built business and industry content help customers understand what is possible to keep their business innovative and future-ready. One thing to remember is that pre-built business content may not get you 100% of what you need but is likely to get you 80% or more to where you need to be. You can then add the remaining specific features and functionalities required for your business.鈥�

So, these actionable use cases and related missions can to help meet certain requirements and solve specific situations in their enterprise. As Mueller puts it, 鈥淭hey were prepared for business experts, software developers, and architects to show the art of the possible.鈥�

Here are two concrete examples of customers working with repeatable use cases:

Pif Paf Alimentos Builds Mobile App for Maintenance Technicians

In less than three weeks, Pif Paf Alimentos launched a mobile application for its maintenance technicians. The new mobile app significantly reduces the use of paper, improves the efficiency and accuracy of administrative tasks, and does not require an Internet connection. Pif Paf Alimentos, having worked with 麻豆原创 products like 麻豆原创 Integration Suite and 麻豆原创 ERP before, took advantage of听 to help resolve its technicians鈥� problems by building and deploying a working mobile app solution.

Why was the deployment process so fast? 麻豆原创 Build Apps allows users to build apps in a low-code manner by providing drag-and-drop user interfaces (UI) for common app components. This successful implementation is now reflected in the 麻豆原创 Discovery Center mission 鈥�.鈥�

From a Sustainability App for Banking to a Repeatable Use Case at Novo Banco S.A.

Novo Banco S.A. wanted to encourage and enable its approximately 1.5 million customers to be more climate conscious while strengthening their loyalty to the bank. It focused on a target group of customers between the ages of 18 and 30 because young people are well aware of the global climate situation but not necessarily of their own carbon footprint.

Together with 麻豆原创 and partner Connect Earth, the bank continued to build upon its SmartCO₂nverter idea, a concept that had won 麻豆原创鈥檚 鈥淪ave One Billion Lives鈥� challenge in 2021. Since money movements and payments can give a good听indication of an individual鈥檚 carbon footprint, it aimed at improving the customers鈥� carbon literacy by analyzing and using the users鈥� bank account transactions and spending behaviors in a meaningful and transparent way. While this project brought about a solution design at the proof-of-concept stage, 麻豆原创 did not stop here and aimed at offering this solution approach on a broader scale.

Anirban Majumdar, vice president and head of 麻豆原创 T&I Platform Adoption & Advisory, describes the journey: 鈥淣othing gives us more joy than building 麻豆原创 BTP use cases that solve business challenges for our customers. One new use case we鈥檙e particularly excited about is a banking sustainability calculator app we鈥檝e built for Novo Banco, an innovative financial institution based out of Lisbon, Portugal, that is deeply (ESG). The mobile app itself is built using the reusable architecture principles of 麻豆原创 Cloud Application Programming Model and React Native on 麻豆原创 BTP. After the project, we extended the application architecture with a GPT scenario offered via the service. We are excited about the possibility of combining business context with the capabilities of large language models on 麻豆原创 BTP without actually disclosing any critical data to third-party APIs. We will open-source our code on GitHub in time for 麻豆原创 Sapphire in 2023, when you can check it out and let us know if you find the use case relevant for your business problem.鈥�

Scaling via 麻豆原创 Ecosystem

The concept of building upon best practices and experiences made by others is not new to 麻豆原创 and its ecosystem. Repeatable use cases and solutions are built by 麻豆原创 and its ecosystem alike.

To give an example, 鈥�, with its 20 partners globally, has developed more than 20 solutions that can be found in and offers more than five missions in ,鈥� confirms Andreas Hauser, SVP and head of 麻豆原创 AppHaus Network.

Seeing this level of enablement happening across the entire 麻豆原创 ecosystem equals standing on the shoulders of giants and getting an impressive idea of what is possible.

Imke Vierjahn is communications lead of 麻豆原创 AppHaus, T&I Integrated Communications.

With the creation of specific, repeatable use cases on 麻豆原创 Business Technology Platform (麻豆原创 BTP), the company helps its ecosystem prepare for the next leap towards digital transformation and the move of businesses and organizations into the cloud.

Innovation Work with Customers Today

麻豆原创 BTP brings together data and analytics, artificial intelligence (AI), application development, automation, and integration in one unified environment. The platform focuses on enabling business scenarios and can offer semantic integration of business data, easy access to contextual data, and a harmonized experience across all cloud solutions from 麻豆原创.

Faithful to its roots and origins, 麻豆原创 invites customers and partners to accelerate their digital transformation by publishing various , of which this year. These repeatable, actionable use cases built on 麻豆原创 BTP are displayed to customers and users to aid in benefiting and learning from existing solution patterns developed for a certain business case. They describe how to achieve a specific business outcome and include detailed 麻豆原创 BTP implementation guidance called 鈥渕issions鈥� in . They are publicly available and can serve as a sort of starter package into the cloud.

The guiding principle behind these use cases is what helped one customer solve a business problem can inspire and serve others to solve the same or a similar problem. Following 麻豆原创鈥檚 ambition to help the world run better, it is more important than ever to use the knowledge of the community, benefit from the solutions that helped others, exchange openly, and learn from each other in the best possible way.

鈥淥ur 10 address some of the most common problems our customers face on their digital transformation journey. Those issues range from business process extensibility and multi-region high availability to blending 麻豆原创 business data with hyperscaler data lakes without the need for replication. The use cases include well-documented implementation steps in 麻豆原创 Discovery Center and boilerplate code templates in GitHub. I invite you to try them out and let us know your feedback. My teams and I are looking forward to working with you to build more use cases in the coming months.鈥�

Juergen Mueller, chief technology officer and member of the Executive Board, 麻豆原创

Repeatable, Actionable Use Cases in the Cloud

麻豆原创 BTP use cases describe how customers can address a business challenge by leveraging the platform in a set of steps and how to achieve certain business values or other technical outcomes such as security, high-availability, and resilient application development. In short, it describes how to 鈥榰se鈥� the technology and work process to prove a 鈥榗ase鈥� of business value.

They are built to enable 麻豆原创 customers, from business users to developers alike, with business outcome-driven examples to help accelerate the understanding and adoption of 麻豆原创 BTP. Use cases are customer-proven examples and best practices that contain pre-built business content, such as open connectors, application programming interfaces (APIs), and automation packages made available in . They can assist and inspire each customer鈥檚 implementation journey on 麻豆原创 BTP and support developers in solving problems through the application of well-defined implementation missions. And, finally, they enable customers to get started with 麻豆原创 BTP and come to results faster. The use of such prepackaged cases helps improve the time to value for 麻豆原创 customers, be it along lines of business, industries, 麻豆原创 BTP, RISE with 麻豆原创, or any other given business context.

From Monolithic Places to Diversified Software Landscapes Built on 麻豆原创 BTP

No doubt, times have also changed in other aspects of business software realities. In the early days, business applications resided in one monolithic place, like in central on-premise computers and mainframes. Today, more and more businesses use applications that reside in a diversified cloud landscape. With 麻豆原创 Business Technology Platform, 麻豆原创 offers a solid and flexible foundation for such diversified software architectures, enabling them to be open for extensions and integration of all kinds of applications and solutions.

With ready-to-use, actionable use cases, 麻豆原创 helps customers understand how to make best use of the opportunities the platform offers. 麻豆原创 BTP lays the foundation for organizations to move forward and become intelligent enterprises. While the complexity of software landscapes increased, 麻豆原创 offers the 麻豆原创 BTP use cases to help simplify and accelerate the way towards the cloud.

鈥淥ur team was able to deliver key performance indicators and process visibility for our procurement organization very fast by using the mission ‘.’ The project board helped us implement and go live step-by-step. Also, the 麻豆原创 mission owners helped us when needed.鈥�

Dominik Meier, senior director, Platform Engineering, ADIDAS

鈥淕oing through the mission ‘‘ is a great way to get in touch with new 麻豆原创 BTP no-code technologies, helping you grasp how the development and deployment process is carried out. Creating forms with input/output fields and connecting them in a graphical layout is straightforward and it is great to achieve a fast prototype or proof of concept of a future full application. By completing the mission, you get an idea of what is possible with the platform.”

Pablo Gonzales, senior software engineer, Mercado Libre

Imke Vierjahn is 麻豆原创 AppHaus communications lead.

Royal Greenland is one of the world鈥檚 leading groups in the seafood market and a long-standing partner of Greenland鈥檚 fishing community. The government-owned company employs more than 2,500 people, has a fleet of deep-sea and coastal trawlers, and operates 37 fish processing plants and ship bases around the world鈥檚 largest island. It runs around 50 production facilities in Greenland, Canada, and Germany, conducting sales activities on all continents. Royal Greenland is committed to bringing wild-caught, high-quality seafood from the North Atlantic and the Arctic Ocean to consumers. As a member of the听, Royal Greenland has a strong focus on driving sustainable practices for fisheries.

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Video by Angela Klose

Starting Point: High Sustainability Standards, Paper Forms, and Manual Effort

Deeply rooted in its Nordic island, Royal Greenland knows the importance of offering sustainably sourced seafood so consumers can be sure they are not supporting excessive or illegal fishing that threatens fragile marine ecosystems. What鈥檚 more, the company is committed to making it as simple as possible for fishermen to sell their catch for the best possible price. Earning Marine Stewardship Council (MSC) certification for sustainable fishing is critical to both of these ambitions, but to get it requires extensive documentation that wild-capture fish were caught following strict sustainability guidelines.

To document and duly report on all fishery supply chain processes requires an ongoing dialogue with local suppliers and individual fishermen. At the same time, the company has to ensure that all fishing activities are registered and carried out in full compliance and communicated to the appropriate authorities. Only a few years ago, the company had about 70,000 purchase orders filled out on paper and signed by fishermen in frosty weather 鈥� only to be digitalized later manually.

So,听Royal Greenland aimed to holistically digitalize the process of bringing fish into factories and tie听this together with a full quality control and registration process.

Joint Digital Journey Strengthens Partnerships with Local Fishermen

For this complex digitalization endeavor, Royal Greenland worked with 听member . Together, they created听user-friendly iOS-based apps on听 (麻豆原创 BTP) to help simplify听the company鈥檚听supplier relationship with local fishermen, streamline the procurement process, and contribute to global sustainability goals. These apps听enable fishermen to submit their catch data in a fast and听simple way.

“We try to digitize the process of bringing the fish into the factories and tie this together with the entire quality control and registration process,” said Lars Bo Hassinggaard, corporate IT manager, Royal Greenland A/S. “We have developed apps for all these scenarios, and we use this platform strategically to build a close partnership with the local catchers.”

Holistic Solution from Three iOS-Based Apps and 麻豆原创 BTP

Even for people with limited smartphone experience, the intuitive solution requires no onboarding. It enables local fishermen to register their catches and secure documentation, which can then also be used by municipalities to secure transparent and sustainable fishery. Empowered through mobile devices with seamless access to 麻豆原创 data and processes, 2,200 fishermen now have access to the technology and can register relevant data on the go. The more than 70,000 purchase orders per year could be converted to digital documentation. Today, three iOS-based apps help the fishing community and Royal Greenland staff alike:

1. Intuitive native iPhone app for the fishing community: This app allows the fishing community to enter catch information in a simple way and digitally submit legally required signatures right from the dock. It also validates relevant licenses for specific species when reporting data from catch fields.
2. iPad app for the landing staff: To support the continuous flow of data between fishermen and Royal Greenland, a second iOS-based native iPad app lets landing staff register information on catch texture, quality, temperature, and weight, which is automatically delivered to back-end enterprise resource planning (ERP) systems.
3. Web-based app for the procurement staff: Back-office procurement staff have a Web-based app in which they can approve the procurements based on data from the first two apps. With this information, they create purchase orders, which are automatically shared with the relevant fishermen.

Continuing the Innovation Journey

The enterprise continues to explore new ways to support local fishermen and their families while growing the business. Tools could also be added to help give fishermen and women a total view of their finances, help them set budgets, and build up savings. Royal Greenland is also looking to establish an information portal for fishermen to connect with the company as well as an e-commerce platform for buying and selling fishing equipment. In any case, the openness and extensibility of 麻豆原创 Business Technology Platform can offer many opportunities for further growth.

At the end of the day, prosperity for fishermen means prosperity for Royal Greenland. 鈥淩oyal Greenland鈥檚 success is based on supporting people, planet, and profit鈥�, said Hassinggaard. 鈥淭hese groundbreaking apps are strengthening supplier loyalty, optimizing internal processes, and helping boost fishermen income as well as our bottom line.鈥�

To find out more about how Royal Greenland is using mobile technology and 麻豆原创 Business Technology Platform, check out this .