The recognition reflects Â鶹ԭ´´â€™s continued commitment to innovation in order management and the confidence customers place in Â鶹ԭ´´ Order Management Services to run some of the world’s most complex, high-volume order operations.

Every order is an opportunity to keep a customer promise, earn lasting loyalty, and increase profitability. However, as customer expectations rise and supply chains grow more distributed, order management has become a complicated, siloed process. This is where Â鶹ԭ´´ Order Management Services comes in and turns order management into enterprise execution intelligence.

empowers businesses to run orders with intelligence, connecting demand, inventory, fulfillment, and financials in real time. With its cloud-native, API-first, composable architecture, the solution helps organizations to maintain operational efficiency and adapt to the changing business needs continuously.

Seamless, cohesive order management processes

Siloed, fragmented data and workflows are bottlenecks to delivering on customer promises. Organizations need connected order management processes throughout the entire order life cycle. Â鶹ԭ´´ Order Management Services unifies data and processes into a single, cohesive experience with an intuitive interface that enables teams to monitor order processes, resolve exceptions, and tailor business flows to fit the way each organization operates.

From order capture to inventory visibility, fulfillment execution, and exception handling, every step of the order life cycle needs to be connected in real time. With Â鶹ԭ´´ Order Management Services, every team member involved in order management can access a single source of truth, reducing errors and accelerating data-driven decision-making.

In addition, the empowers businesses with AI-driven actions and recommendations across the order life cycle. The assistant surfaces potential risks and gaps before they become customer issues and recommends next-best actions. Team members interact with the assistant in natural language, turning real-time order data into faster business decisions.

Composable order management

Â鶹ԭ´´ Order Management Services integrates with Â鶹ԭ´´ S/4HANA, Â鶹ԭ´´ Customer Experience (Â鶹ԭ´´ CX) solutions, the broader Â鶹ԭ´´ ecosystem and partner solutions, connecting orders, inventory, pricing, and financials across the enterprise. Moreover, its cloud-native, API-first architecture enables businesses to easily adapt and expand new order channels, fulfillment nodes, and business rules as needed.

This modular approach gives organizations the flexibility to support a wide range of business models, from B2C to complex B2B, and to evolve their order management capabilities incrementally as the business changes.

Looking ahead

Being recognized as a Leader by IDC reflects the continued innovation of Â鶹ԭ´´ Order Management Services. Â鶹ԭ´´ is investing in expanded order management capabilities and deeper AI innovation to help businesses stay ahead of customer expectations and drive profitable growth.

To learn more, and explore the .

Emilie Fournelle is head of Product Management for Â鶹ԭ´´ Order Management Services at Â鶹ԭ´´.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.

Since the launch, has empowered organizations to streamline operations for increased efficiency, reduced manual workloads, and untangled multi-channel complexity. With this approach, businesses can deliver on customer promises with seamless customer experience. This momentum has also been recognized in the market, as Â鶹ԭ´´ Order Management Services was named a Leader in by IHL Group for its robust capabilities and enterprise readiness.

, a leading German home improvement retailer, is already seeing the benefits. With Â鶹ԭ´´ Order Management Services, Hornbach connects digital and physical stores with full visibility into day-to-day transactions, providing omnichannel retail experience at scale to its customers.

However, the retail landscape is evolving continuously. While profitable growth is critical to businesses, earning and sustaining customer loyalty now is becoming more important. Ahead of the curve, Â鶹ԭ´´ has heavily invested in expanding capabilities in the Â鶹ԭ´´ Order Management Services bundle to help retailers deliver on customer promises with intelligence, scalability, and adaptability, leading to boosts in customer loyalty.

At NRF 2026, Â鶹ԭ´´ is unveiling new and enhanced capabilities that power retailers to not only operate more efficiently but also achieve loyalty-led growth through every order.

AI in Â鶹ԭ´´ Order Management Services

Joule in Â鶹ԭ´´ Order Management Services: Â鶹ԭ´´â€™s AI copilot, Joule, is now available in Â鶹ԭ´´ Order Management Services. Access order-related data, analysis, and insights through conversations in natural language and visual display.

Order Reliability Agent: Accelerate operational efficiency with the Order Reliability Agent in Â鶹ԭ´´ Order Management Services. Proactively mitigate and resolve any potential issues and gaps, such as stock discrepancies or process bottlenecks, to help ensure every order is fulfilled seamlessly and to boost customer loyalty.

AI-assisted copy generation and translations: Create promotional copy in seconds and translate it into any language with AI assistance, helping to reduce manual workload and accelerate time-to-market.

UI enhancements

Workflow-optimized UI: The enhanced and unified UI in Â鶹ԭ´´ Order Management Services can deliver a consistent user experience across order, inventory, and fulfillment operations. Teams can now work faster, reduce training time, and maintain full visibility across every step of the order lifecycle.

Watch the Â鶹ԭ´´ Order Management Services  to get a closer look at the AI capabilities in action. Visit the Â鶹ԭ´´ booth at NRF 2026, January 11 – 13, to learn more about Â鶹ԭ´´ Order Management Services and catch an in-person demo.

Emilie Fournelle is head of Product Management for Â鶹ԭ´´ Order Management Services at Â鶹ԭ´´.